DJI Repaired my MAVIC AIR 2 | Should You Be Scared?

[@DJISupportGlobal]

Hi, Joris. First, we'd like to apologize for the delays in sending you the shipping label. Certainly, this is not the type of experience we want you to have. We thank you as well for giving us the opportunity to improve on that particular service. We're glad that it all went smoothly during the process. Fly safely!

[@JorisHermans]

Thanks for the good service. 🙏🏻 I know that in big companies it’s difficult to keep customer service 100% perfect but you’re doing a great job! 🔥👊🏻

[@DJISupportGlobal]

@@JorisHermans You're most welcome. We really appreciate your kind words about our customer service, which gave us motivation and confidence to keep moving, please feel free to let us know if you have any concern, we are always here to help.

[@The_SemperFiGuy]

very impressed that DJI would take the time to send Joris a message. That speaks well of them.

[@sandeepatharinda6205]

This is awesome 👏 😍

[@UChris1995]

Be happy that you were not tricked or anything like that. My Mavic Air 2 had two broken arms and it fell into water. However, the gimbal and camera module was working fine - the electronics did so as well (I let the drone dry for around a week before plugging a battery back in to check the status). I sent it in. DJI told me the drone had to be fully replaced and offered me such a replacement for 500€. Their damage assessment was: - water damage / red liquid damage LED was turned on - crash damage - gimbal/camera module not working - corrosion on boards I assume they did only check if the red LED was turned on and as it was, they wrote all the rest and wanted to have it replaced. I even told them that I know the camera module/gimbal was working when I sent it, but they told me that the engineers are doing a thorough damage assessment and that they need to replace it - but they offered me a "discount" of 10%. Long story short: I had it sent back to me, bought two arms for 44€ and replaced them myself - a little bit of screwing and soldering, it was quite some fun to do it. Upon the first start, the drone told me that the camera module and the front sensors were not recognized. After re-disassembling the first layer of the drone, I found that DJI resent me the drone with the camera module's and front sensor's flex-cables disconnected. I reconnected them and everything is fine now. I understand that DJI cannot give me any guarantees or similar on water damages, but lying to me by saying the gimbal/camera module is defective (and sending it to me with having it disconnected - did they want to trick me into thinking that it truly does not work anymore?!?) is what I'd call horribly bad customer support. However, I am happy that I have repaired my drone for 44€ and the project was cool anyways! But for me, the reputation of DJI dropped heavily after this.

[@toby.maximillian]

This is what I think judging by other reviews: you send the drone in and then dji simply checks it and think of a suitable cost and then send you a refurbished one to speed up the process. Then they will use your drone and use the parts to make it into another refurbishment for the next person.

[@JorisHermans]

Sounds plausible. I could try to remove the new serial number sticker to see what number is underneath... 🤔😄

[@TravisFPV]

Yeah, I can confirm this from my experience. I got a different drone with a different serial number. I contacted DJI support to confirm that they had sent me a refurbished drone, and they said yes, that my new drone was a refurbished unit, and that this is typically their process.

[@JorisHermans]

Let's NOT crash this thing again, OK? 😊 Thanks for watching! 🙏

[@STORIEDAMAAN]

🙏

[@JorisHermans]

I think your best option is sending it to DJI Service Center.

[@xavier_arthur]

Thanks for sharing Joris, this is why I always have a backup drone, like Mavic Mini, so I don't stress while waiting a few weeks for the repairs. Happy Flying!

[@JorisHermans]

Yeah, back up is always a good idea!

[@RuggedAdventures]

100% knew I was going to crash mine when I bought it because of the nature of my use. (Close in, the shot is more important than the drone) Purchased refresh right after activation.

[@JorisHermans]

Smart man! I’m also squeezing that thing between trees and buildings so I’m glad I have refresh now 😊👊🏻 Thanks for watching!

[@RuggedAdventures]

@@JorisHermans good idea! Mine have all been crashes while using activetrack and apas. That whole feature set doesn't work very well if you're not in a wide open area

[@draydur1]

Sorry for your troubles but glad everything worked out well in the end. Thank you for a very good video with details on the website for DGI and how to navigate to get shipping labels. I appreciate that very much.

[@liuzhen1220]

I also used DJI to repair my Osmo+ gimbal camera at my own expense. The fee was reasonable, and I didn't even expect them to call me to explain the expenses.

[@hargabyte]

Joris, Did they provide you with a breakdown of the cost? Parts and labor? I would love to see it if you have it. Great video. Thanks for sharing. Just bought an Air 2. Glad to know DJI is good at supporting their customers and was also very surprised at the repair cost. My guess is they charge very little for labor.

[@JorisHermans]

Hey, James! Send me an e-mail and I'll send it to you. My address is in the description.

[@alancarter8396]

I’ve had a DJI Mavic Pro for 3 years now. For various reasons, some my fault some not I’m on my 3rd drone and 3rd controller. When my care refresh expired I had to pay. I totally trashed one with a prop detaching at about 10” feet half a mile away. I still paid about the same as you for a much more complex repair. You are correct about care refresh, but I’ve only ever had great service from DJI, and normally only takes about 10-12 days to the UK.

[@JorisHermans]

Thanks for sharing! Are you looking to upgrade soon or is the Pro still the one for you?

[@alancarter8396]

Joris Hermans it’s fine for the limited use that I have. I don’t see the point of the extra money, the pro is excellent.

[@TheHuggsterYo]

Hey Joris, I just wanted to say thank you so much for your Air2 information and tips. I really love the way you review. I am in the market for my first drone and have been pushed to buy one by listening to you. If you could actually do a review of the drone, the controller (understanding that the drone is not really the thing for you as opposed to the filming....).... Keep up the great work and good luck getting more subscribers!!

[@KongGig]

I bought my Mavic air 2 during black friday. 2 weeks back when I was testing my drone , an accident happened which led to the drone crashing. I contacted DJI and they gave me all the information on how to go about getting my drone sent for repair. (The accident that happened was that the drone got an error message that I had to land to restart the drone. Followed by the drone warning that the drone flew over 120m while the drone was on its way down. When the drone was about 30m from the landing spot, the drone decided to turn off the engines only to start up again seconds late, so it did speed down toward the ground) I sent in the drone immediately after this happened and today I received a message that the drone accident was due to a technical error, which they will fix free of charge. In about 2 weeks I will see how good their repair is, but so far I am happy with their support.

[@cymonphoenix4557]

Crashed mine 1st day of flying... I sent mine to DJI... With DJI refresh... I'm waiting now

[@ZiggyBoyz]

I'm smiling too! 00:25 FIRST FOOTAGE AFTER REPAIRED, Awesome! More please and thanks for sharing your epic repair experience..LOL. Keep flowing it Bro! 👊😎

[@JorisHermans]

Now: practice, practice, practice! 😄🔥

[@ZiggyBoyz]

@@JorisHermans 👊🤣

[@mlane2012]

I got mine last summer, ( same as yours ) and the warranty was over $400.00. Did I misunderstand what I was reading? I would've jumped all over it for $100.00.

[@paulos9304]

130 euros I don't think is too bad considering the postage along if you had to get it yourself would be well over 30 euros so realistically I think it's a good price. What's more, is that it's repaired correctly by the manufacturer or their recommended repairer. So should be as good as new.

[@JorisHermans]

Yep, I was super happy with the cost and service. Good company 🔥

[@paulos9304]

@@JorisHermans I've not long had my Mavic air2 but got the refresh. 79 quid in the UK but I think it's worth it. But at the price you paid. That's a good price in anybody books. Happy flying

[@georgiahomegrownadventures]

The repair prices are definitely fair and the process is handled well.

[@JorisHermans]

Definitely!

[@JSKenterprise]

Hey thanks for this info, I had to send my MA2 back to DJI. I have the care refresh, so hopefully I will have pleasant experience like you did. Wow I see you have a comment from DJI too. Nice DJI

[@DJMusicChannel-l4i]

You are lucky. My MA2 drone was crashed also yesterday

[@maxv77]

That's cheaper than if you paid for the refresh £80 and then the fee you would then have to pay to get the replacement. £90. So in your case. You saved on this crash. So maybe we don't get the refreash. Ps. It's not your drone you get back. It's always a refurbished unit.

[@hargabyte]

Well this is the risk you take without having refresh. If anything further was wrong it would have cost more than the refresh repair. looking at the damage list it was actually pretty minor repair. just some motors and and arms. no electrical or water damage. nothing wrong with the gimble. just a lens replacement. Its nice to see they are very reasonable on their repair costs. I would love to see a breakdown of the cost of parts and labor because it would seem like their labor costs are very reasonable.

[@SonnyGreenwichJr]

I crashed my Mavic Air as well, bummer! But they were great and they actually sent me a brand new one, took about two weeks! From absolutely soaking wet Ireland! ☘️☮️🤘🏽🤠👍🏽☮️☘️

[@JorisHermans]

Glad to hear that. Seems like a reliable company! 🔥👊🏻

[@jimsinnovations2737]

im hoping maybe just maybe they will help

[@hollow34]

Good price for a crashed drone honestly. Are you the son of SbregMuzz?

[@muzikmon2267]

They give you a new serial number for your drone after they repair it. Or do they give you a refurbished drone Why would they give you a different serial number if they're using the same drone and repaired it? This happened to me and I put my serial number in a DJI serial number lookup.. The new serial number came up that the Drone was made second week in August Because I kept my old serial number I looked that up and it was made in May so if they give you a new serial number I think they gave you a whole new drone.. not just a serial number.. I will be getting my drone back soon and I will be able to tell you for sure because I took a pen and I made some markings on the Drone that they would not be able to get rid of.. like under the SD card and usb-c connection doors. You know there's no way they're going to replace those.

[@leesmavicmoments5598]

I'm devastated I saved for a year to buy my mavic air 2 and I've broke my camera. someone wants 300 to repair it.so looks like ive lost 960 pound.

[@Infarlock]

The price actually seems fair, not cheap but not expensive either It's that kind of price that you'll say "well, whatever" DJI are fair, no wonder they are at the top of the top

[@JorisHermans]

Yep, totally agree.

[@ethansamazingvideos]

Thanks!

[@patrickoneill1011]

I'm glad that... I'M My Own DJI Care Refresh! 🛠👍

[@travisstorms9951]

Thank you Joris!

[@JorisHermans]

Welcome!

[@Steezy_keeton]

What state do you live in

[@dannytaylor2676]

Just had mine done. Broken arm, camera smashed on Tumblr, Humble cracked. €120 total for repair 😬

[@Ryan-uh9le]

seems quite cheap

[@DB-of5ls]

You forgot to mention the hourly assessment fee of $65

[@WandersonRC3]

My DJI repair is taking weeks to even get a response

[@oscarroswall-stanley2235]

I got a drone for Christmas today, crashed it into a tree today also...

[@JorisHermans]

I feel your pain. 💯😓

[@lauriL90]

My mini is 5 days old, il get dji care refresh to avoid this pain :D

[@JG-oc9gc]

you can't get dji care refresh if you had already activated the drone, except 2 days after

[@lauriL90]

@@JG-oc9gc thats wrong. you can and i did get it week after. check the webpage. just need to post video and open ticket

[@JG-oc9gc]

@@lauriL90 huh. That's interesting, because I tried to get it 4 days after my first flight and they denied it. I just returned it, bought the same one again, and added care refresh.

[@jayan.varsani]

Does 90 day warranty not cover you?

[@JorisHermans]

Here in Europe we have 2 year warranty but that doesn't cover if it's your own fault when crashing it 😂

[@N3v3rAround]

Yea I crashed mine 17 mins into first flight also no care refresh. Waiting to see how much now.

[@JorisHermans]

Did it still fly after the crash?

[@clmfilms8103]

Was it user error or something wrong with the drone? I'm thinking of upgrading from my mavic air 1

[@nicolaswinter8578]

Leave your like cuz the DRONE IS BACK :D

[@JorisHermans]

😂👊🏻

[@DB-of5ls]

You forgot to mention the hourly assessment fee of $65