Do I regret quitting

#reverb #sellingguitars #GibsonES175
I'm Jeremy Sheppard, the Guitar Hunter. Find great guitars that make you a better player and help fill the world with music and friendship.
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[@zapa1pnt]

The customer is NOT always right!

[@donaldcook3112]

. . . One of - no , THE biggest lie ever stated ... ' The customer is always right '. They are on occasions incorrect , uninformed , and unaware and not-at-all worth ' k n o w i n g '. I am being polite .

[@matthewsanders9726]

Any good Facebook groups you recommend checking out?

[@falcongunner33]

The biggest thing you said was the fact that you had 100% positive feedback. It doesn't matter to any selling platform, eBay and Mercari too. You can do everything in your power to be the best seller possible and buyers can still do whatever they want. They think the buyers need to be kept happy first and foremost but without quality sellers, their platform will die.

[@caseysmith544]

And what is worse is somehow Chinese sellers Mainly E--bay can get away with delaying an item and sending a small piece of Junk to fill the void of not having the item sent in time whereas a normal seller in USA this would not be allowed to happen. Sad part is I ordered from a person who is in the USA buying the items from China and sending them to me, the guy got a spare in the meantime junk item that he did not want and sent it to me. I ordered aluminum arrows $30 for 6 made from a specific brand in China and while waiting got a monocular worth $5 and they said it would be a $10 minimum value spotting scope. Then when I did get my arrows late by 4 months from when I should have got them the first time, they sent very similar arrows from a different brand aluminum of course, just lots of the parts are identical like the nocks or the grade of aluminum used but the fact this arrow had no markings and thinner foam rubber fletching/similar to feathers was a true indication the Chinese seller changed companies that made the arrows to sellers. This came out fine since both arrows are so similar with other then the one set having the writing the main difference was the arrows foam rubber fletching/similar to feathers, but it could have been worse in that I could have got arrows that are heavier or different amount of spine flex= how much an arrow flexes.

[@caseysmith544]

Yes, otherwise it will be mostly people selling cheap knockoffs that nobody buys after a bit or buy them knowing what they are to save money and quality will vary from the Chinese seller's people are buying from as some do not do quality control on the items they sell.

[@ManchurianCounterweight]

it is such exhaustive dance these platforms have to engage in. I guess they don't feel they can just put a an exhaustive list of rules for returns and disagreements and then abide by that set of rules, and lock everybody's money in escrow until whatever the waiting period is that the seller has established. Don't take any sides, and review the actual facts of the disagreement.

[@schreds8882]

I listed some of my gear on Reverb and was surprised by the fees. Wow! I've moved my more expensive gear to local channels like Craig's List and consigned at my local music shop. It's worked out much better. My local music shop gets a sizeable chunk but at least it's going to a Mom-and-Pop store and not to Etsy.

[@carvinblack]

Did you think Reverb was going to offer the website service for free? Ebay's/Amazons fees are worse.

[@schreds8882]

@@carvinblack Reverb has the right to charge whatever they feel they can get away with but the increase in fees after the Etsy purchase has made them less affordable for most of my gear, especially, the more expensive gear. That's the advice to sellers; if you need the world-wide market place then Reverb has value but if you can sell locally then you can do better.

[@JesseDylanMusic]

If I had a Ma/Pa store that would sell my stuff on consignment, I'd be so happy! I agree with you in going that route and supporting your local place (if you can). Makes for a fun guitar shop for everyone too!

[@JesseDylanMusic]

@@schreds8882 Reverb exists only for profit anyway. Local business has come local ties. Reverb and whatever ever giant corp will do whatever it takes, including bullying people. It's a shame.

[@mjohnp2010]

I will NEVER use Reverb again. I should have read the reviews about Reverb prior. My bad. Sold a beautiful Gibson 339 for approximately $2300. By the time Reverb got their fees, I ended up with $1940. $360 to facilitate the transaction, pay their mandatory insurance, bump fees (whatever they are) and blah, blah. Never again. Using CL or Marketplace and I've become very versed of how the thieves, scammers and tire kickers work.

[@TheGuitologist]

Local sale, cash and carry. It’s the best way with vintage stuff.

[@LorSTApunk07]

I remember that vid. Hard to believe it’s been 3 years already.

[@georgejobin1744]

I would not buy or sell a guitar on reverb. But I would definitely do business with you no doubt in my mind your a honorable man

[@gunkanjima3408]

Why? I bought a new guitar from Reverb. Paid standard shipping fee

[@Bobby_Digital37]

Reverb is great for selling used guitar pedals and things in that smaller size and price range that you just want to get rid off... but Reverb is terrible for the big ticket items like vintage guitars they will severely rip you off 😩

[@davidmckean955]

Within the last year the fees have gotten so bad that Ebay's market for that sort of thing has become much more active.

[@johnboyle3884]

Reverb is a rip off

[@alfgwahigain5544]

In all of the situations you describe (except the 12 string), Reverb has been the problem. If they look at a listing and the guitar was accurately described then they are just creating and cultivating an environment where sellers get screwed. Dispute resolution should be fair, and clearly they've take a different approach. I'm not sure what they hope to gain, but 4 of those 5 sellers now feel that they can return anything for any reason. It's not supposed to work that way. If you don't demand honesty and accountability from buyers and sellers then it degrades the whole business.

[@thaddeus9049]

First! Nice video! I want to quit too but... that's the only place that my stuff sells.

[@MatthewSmithx]

My problem reverb is it’s so damn hard to find individual used guitars. It’s flooded with new in box stuff from major retailers selling for more than msrp. It’s also pretty cool that I’ve watched several hours of your content and have never heard you shill your own personal sales platform.

[@wilkstheguitarman3103]

You’re so right man. It’s can be difficult to find actual used stuff on Reverb.

[@dannyhescock2584]

I hate that you had this experience, and understand you don't want such negativity to be your biggest drawing video...but it is how I (and many, many people) found you - celebrate all victories!

[@huddyskiba1]

If that had happened to me I’d’ve quit too. I quit eBay over a $4 sale last month. 🤪

[@Mountainrock70]

eBay just as bad as Reverb for sure for a seller.

[@peterfagley772]

Should I find myself in the market to sell a guitar or acquire another, you will be the only person I talk to, thank you Jeremy for what you bring to the market!

[@stephentyler4352]

Jeremy, my friend. You have just perfectly stated the importance of authenticity from both sides of the musical instrument buying and selling experience. Thank you, brother. You are a gentleman and a scholar. 🙏🏼💙💯

[@Itsme-vd3dx]

Why is Gibson losing money? Well, who wants to pay 3000 for a j45 or 4000 for a hummingbird? Planet earth calls gibson, come back to reality.

[@GuitarJawn]

I sold a Marshall Origin 20 amp head to a terrible buyer in Florida. It was basically a brand new amp because I plugged it in, played it and didn't like it. I packaged the amplifier as if it was going overseas. Even bought extra cushioning material to ensure the travel was going to be safe. He receive it and damaged the amp purposely (because he didn't like the amp). He used a flathead screw driver to pop a little piece of the piping off. His excuses was that, "I only like pristine conditioned items in my collection". Luckily the person from Reverb who helped me with the claim knew what he did because he also scratched the face plate while messing with the piping. They paid for the shipping back to me. I glued the piping down with super glue (which the buyer didn't want to do himself) and sold the amp for more locally. Even though they helped me that one time, Reverb is just another large piece of corporate crap at this point.

[@4Marktk]

Reverb is really good only to research instrument prices. I've never bought anything from them, fortunately.

[@markntexas8265]

AWS proved a company like Reverb is immune from their bad decisions with Parlor. I am shocked that you use Patreon after their duplicity.

[@michaelcarrig627]

How does it make sense that they get to keep the guitar and the money? I don't understand. I live in Chicago and I can tell you that it is not just buyers. Reverb has become a massive corporation, the people that work their do not have control over policy anymore.

[@liamgallagherrr]

Once ESTY came into the picture it was downhill quick

[@jambajoby32]

Exactly this

[@locky828]

What's Esty?

[@johnlannikk2701]

@@locky828 Grated Lemon

[@CausingLewis]

@@locky828 He meant Etsy, its a craft purchasing website who bought reverb.

[@locky828]

@@CausingLewis Ahh, thank you Noah! I've sadly never heard of it so I'll be checking that out

[@Richard_Lush]

EBay doesn’t support sellers either and it’s odd because we’re the ones they make money off of.

[@alanebunce]

I know you're not fishing for it, but Reverb are idiots if they don't use this post as an opportunity to reach out and offer you concierge service to get active again. Not special pricing or discounts, just some love and coaxing. Reverb, are you listening?!

[@rorystorm4284]

Sorry, huge Corps don't work that way. They don't care. They don't care about your feelings. It's just one huge spreadsheet.

[@syntaxlost9239]

@@rorystorm4284 This. They work off volume. Compared to their total revenue, any individual seller--even one with significant reach on social media--is simply too small to worry about.

[@rorystorm4284]

@@syntaxlost9239 Yes, like I said, they don't care about anyone's feelings. Just the bottom line.

[@rstuartcpa]

I had some similar experiences on eBay with vintage amps about ten years ago and stopped selling. What a shame because I really enjoyed buying, bringing the amps back into working order (I had a tech do the work) and selling at a small profit after enjoying the amps. Those were the days....

[@jdstan9650]

Reverb...like most platforms...gets worse as it grows...

[@patrickroe5926]

Face to face, as is, cash. Fair to both parties. No returns.

[@arpeggio62]

Forge ahead my Friend ... Screw them . You will be fine . You don't need them !

[@butchsguitarsgear520]

I have been trying to find somebody to start a platform with me to try to sink reverb that website has got so ridiculous on their advertisement when you go to sell a guitar now there can't be nothing in the background showing another piece of musical gear or it will automatically halt the process I have over 50 personal guitars that I've been trying to sell everything from Gibson SGS to switch vibracells I actually have the last SG that Tom Murphy put his hands on before leaving Gibson to open up the Gibson custom shop and you definitely sir is somebody that I would do business with or consider going in business with I've been with you since you've had 3,000 subscribers but under my wife's account LOL hang in there we will get there

[@MichaelBethke-ni6zb]

I am with you brother !

[@therangersinger]

To hell with reverb. You are likely far more successful without that platform.

[@younkinjames8571]

That's the video I found you on...

[@MZel5]

I know I’m late on this…but good video. I do remember your older video. I completely agree. It’s really the lack of informed buyers and those with buyers remorse. And every time (with most platforms) they side with the buyer. Reverb is still great. I refused to sell on Craigslist after a year ago. Its really a bummer (meaning the people) but you have to keep adapting. Good honest information from your video. Thanks for the content.

[@jcspaziano]

Man...Reverb is TRASH and completely unsustainable and its screwed the used market. I have my own beef with "Feeverb" and I'm more of an Amp guy but my opinion is let these chumps cruise pawn shops like back in the day and see how much work it is finding legit gear and making it useable. Cheers for doing it the RIGHT way. Instruments are a relationship between the person and the gear. The internet is so very impersonal.

[@justbob7718]

Feeverb...Lol... Thats what they have become. Illegally charging tax on a service (shipping) was it for me.

[@rosewoodsteel6656]

Jeremy, you may want to delete the link to your Reverb store. It looks like you are still selling tee shirts there.. :)

[@JeremySheppard]

That's about the only thing I sell over there.

[@Martin_HD28]

Starting to sound as bad a ebay!

[@mikepj1025]

People on Reverb are overpricing guitars lately. New guitar prices for used guitars. Used to be better.

[@donkennedy7682]

I have been flipping guitars for over just over 2 years now. Well over 700 at this point. Mostly ones under $500 but some for much more. It's great because I get to play lots of guitars that I wouldn't get to otherwise and because I make a profit on 98-99% of them, my wife doesn't give me a hard time about what I spend on guitars. I have sold most locally on FB and CL but 60-70 on Reverb. I have had a few issues where I gave a partial refund or took a couple back because of something I didn't catch. I have made enough from this that when it does happen, I kinda view it as play or Monopoly money and that I'll make it back up eventually. I can see how you might stress out over the high end stuff though. When I first started, I found a 1964 Guild archtop for $200. It was left-handed and I wasn't sure that it would sell very easily. I posted it on Reverb for $895 and then posted it on CL. In the time it took me to do that, about 3 minutes, it had sold on Reverb. That got me hooked. Have had a few other ones like that but mostly I make $40-$100. Selling is fun, but the thrill of the hunt is the best part.

[@bigmac51290]

I posted a guitar recently and from the second I hit enter, got in my truck and drove up my driveway, it sold.

[@rosewoodsteel6656]

@@bigmac51290 That must have been one sweet guitar!

[@mikeadams4605]

The best way to use Reverb is to look at the listings.....then call the guitar shops directly and deal with them off Reverb

[@rosewoodsteel6656]

You would certainly save the guitar shop some money in listing fees :). Do you negotiate a lower price knowing this?

[@mikeadams4605]

@@rosewoodsteel6656 of course….The shops themselves will often offer up a lower price as soon as you speak to them. You don’t have the Reverb protection so you have to make sure you are dealing with reputable shops

[@kcd2120]

This!

[@guitarzan2626]

Then as a buyer you have absolutely no protection at all

[@JamesKruseArtist]

I’ve sold a lot on reverb and bought a number things. It’s not a music store. Pictures and descriptions should be like you’re selling to a neighbor or friend be honest 100% more pictures and you think you need, do a demo video and answer every question. The item should sell itself. So sorry you had a rough time, Especially when it comes from more than one item, no one deserves that. Sometimes bad things happen to good people.

[@autistichead8137]

I sold a bass on EBay guy played it gigged with it on camera!!! Then returned it . eBay sided with him . He took a picture with a speck of light reflecting and said that the bass was damaged. I of course received the bass back and it was in perfect shape. Sold it for $500 more anyway. But never again on EBay

[@basedshrek9014]

I stopped doing ANYTHING with Reverb when they banned a prominent Guitar Pedal Manufacturer simply because He said CRIMINALS are bad. Fuck Reverb.

[@patrickhale424]

Glad to see that there are still some people who have ethics and morals. The music industry has notoriously attracted vultures who will prey upon any and all who get close. You are a breath of fresh air and I would definitely buy from you. 👍👍🤘🤘

[@godbyone]

They tried to rip me off I sold a pedal. And buyer was slow picking up from post office but he picked it up then they said no proof he did. I talked to him he said he got it was happy , still theydidn’t want to pay me. It was a big hassle. For a 3 month s I went too every single reverb video. And complained everywhere I could. I think they got sick of it finally they paid me but it took 3 months

[@theanarcho-luthierist2882]

i dont sell whole guitars, just parts - i make sales on ebay constantly, but for the 8 months that i had a reverb account, i did not sell one single item.. it didnt help that reverb would de-list my items for not selling... smh

[@gothampops]

They didn’t delist for not selling, all items are set to either renew automatically or manually.

[@theanarcho-luthierist2882]

@@gothampops do you work there?

[@gothampops]

@@theanarcho-luthierist2882 No, shops on Reverb and most other marketplaces.

[@SasquatchLovesMe]

I sold one guitar (a 22' Les Paul Modern ) on Reverb a few months ago and I took a big hit with all the fees. Just given the fees, I don't see how anyone could make a worthwhile profit selling guitars on reverb these days. That said, echoing what you said in the original vid on this subject, it is a great resource for finding that special guitar you're looking for. I can spend hours looking. I also like to use it to get a sense of how much a guitar sells for in the used market.

[@MaxPower-js1sk]

I can’t afford to buy from Reverb because the shipping is crazily expensive. I’m in Australia and the shipping on a $200 pedal is often more than the pedal. Guitars and amps are even worse. The shipping prices are often 3 times as much as USPS.

[@277southtombob]

I really liked Reverb when I first found it a number of years ago but it has gotten problematic the past couple of years. The fees keep going up and up as well. I haven’t sold anything on there in a few years and I’ve only bought a few things like tuners, bridges, pedals etc.

[@karenc84121]

I have a signature KISS guitar I was going to sell on reverb but I’m spooked now. I’ll try local ads. Plus it’s a used guitar I’ve paid taxes why should I pay taxes again? Also I read they take 5% plus processing fees but the processing fee amt isn’t listed. Plus taxes and adding reverb’s protection and finally plus shipping. How do sellers make a profit after all that?

[@turnersinsurance8656]

I agree that it seems that 'Reverb' has built it's reputation, and business savvy, on the focus of the BUYER Customers, while it seems that others tend to favor or lean toward the SELLER... I can't say that I blame 'Reverb', as buying customers will probably stay with them knowing that they have maybe more protection for their purchases. These are not NEW products, not covered by a manufacturer's warranty, and not from Amazon or Walmart's 'send it back anytime in any condition' scenarios...but just coming directly from other personal owners... Many of us will admit that owners tend to only speak 'good' of their products, and tend to underestimate any 'negative' that the rest of us would really want to know, ahead of time. 'Reverb' is then acting as the 'interim' to provide that protection for the end purchase, and keep those customers coming back... almost like the parent who walks into the room where two children are fighting: they don't really know 'who' started the fight, but whatever decision they make, it will look like they are 'picking sides' for the 'favorite' child... oh well. I tend to like the way 'Reverb' is protecting the buyer. I'll admit that sellers have a lot to 'live up to', but it might also be that they get more bang for their buck since Reverb is attracting many buyers to their products, where it might be much harder, otherwise. It works both ways. I agree, too, though, that as Judge Judy would say, 'buyer beware', and 'used cars don't come with a warranty'... but we are making purchases almost sight unseen, at least physically, and if you make part of your description INCLUSIVE of anything the customer is 'now' saying is a defect, then, well, Reverb should stand up for the seller, especially once the buyer has had the product delivered to them for several days to 'inspect' it. That 'timeframe' should also be part of Reverb 'buyer protection', of sorts, putting some onus on the buyer, as well.

[@halwelch6939]

I sold a strat neck that was in excellent condition on reverb. The guy wanted a refund the next day after it was delivered. He found a small dent and said it wasnt as described. It is a used neck.. I havent sold anything on reverb since. I was so bummed out because it was a really nice neck and i thought he would enjoy it.

[@eximusic]

Great tips! I've always had good luck in LA with craigslist since there's so many musicians here. But I have several vintage guitars, amps, and keyboards that I am going to put on the market soon. I think I'll avoid Reverb. But sounds like buying on Reverb is a good thing - just much of the vintage gear is way overpriced.

[@JBmusicart]

Yep, and if you start another account but use your original email they will let you. So weird. I work with some food delivery apps, and they operate in a similar way to selling apps. And there you have it, most of our lives are run on apps. Discusting😢. I wish i had not been one of the millions asking for star trek tech in the 70s...

[@gregjohnson6329]

Something is off here. We’re not getting the full story it seems. Plus, you quit Reverb but then sold a Gibson J45 through Reverb? So you quit but didn’t actually quit? Something is off with this whole thing. I have issues with Reverb but this story does not add up like the reverb fees. Show us the correspondence from Reverb and all this descriptions you noted. Let us decide. And finally, again, quitting doesn’t mean going back and selling!!

[@Michael777Simmons]

I use reverb but by the time I pay tax (because I live in Washington State) and shipping cost its hard to bid and not have some a$$&%#$ think I'm low balling them. As the human race has evolved to the internet we have become rude. I like being face to face so the threat of a good slap in the face keeps everybody honest..lol

[@tednugentlives]

I got scammed Sorta..sold a 4 track recorder and buyer claims.i sent a pedal..I had pictures and tracking..reverb took his side without photos.come to think of it im delisting all my sht..

[@pcb8059]

never buy a 12 string acoustic without testing it for lifting bulges and action. I can understand the guy returning it. Most used 12 strings are unplayable. Ive never met a used 12 string that wasnt screwed up in some way with bridge lifting. Never buy a 12 string without a trussrod. Just milimeters of lift and it ruins the whole action past the 7th fret. I settled on $600 plastic MartinX 12strings, but even they still lift after 5 years and I always max out my truss rod. But they sound as good as any $5000 12 string

[@lameyknives]

I was actually going to list 3 guitars on Reverb this morning for the first time. When I got to the part of submitting my bank account and routing number, I stopped. They have full access to your account this way. No.

[@orlfane1622]

Pretty easy to add a 2nd checking account just for eBay or reverb sales. just keep the account empty and they can't take anything out. That's what I do. I use that account for PayPal as well. As soon as you get the money move it to your main account. They can't touch your other accounts. I haven't had to fall back on that bit of insurance but it gives me peace of mind.

[@Airhead348]

You got to take some responsibility at your end you must not be describing them accurately or youre pricing them too high and people assume quality at that price. He probably didn't expect that Gibson to be in unplayable condition you could have just refunded him. It seems like you sell a lot of guitars at a big profit for yourself sometimes this is what happens.

[@TheKnutselaar]

Not dealing with reverb anymore, its toxic. Demand is what drives the market so they reside with buyers since keeping buyers happy is what makes them the most money.

[@danielallen7384]

Reverb is all about the buyer and not the seller. Which is bs. Without the seller, there wouldn't be any buyers.

[@jaystiger3735]

Excuse me for not having shale million bucks for a player guitar

[@deborahmcalister3936]

Since covid it is very difficult for independent sellers. Reverb allows retail sellers ... and those that have close their retail shops who are doing business with Reverb at discount price. It is fee, fee, fee and tax and shipping for independents sellers which makes it impossible for independent sellers to compete. I too left Reverb.

[@johngiraldi1150]

Don't register your new bank account with them ... they just might try to get the $2100 again.

[@znmcg]

Reverb sucks ass I’m right there with you with horror stories on a sellers end. Fuck that platform they owe me money too or my sunface pedal

[@pawlowski6132]

I don't understand how reverb can make you take a guitar back if you don't want to. Can't you just say f you I'm not taking it back?

[@clutch1141]

Mass market selling is a corporate thing. Guitars are a craft/artisan thing. Corporations and art don't mix as is consistently demonstrated at every attempt.

[@dukeviking]

man i get nervous on jack ass buyers on ebay for cds and records - this is on another scale. Reverb's loss.

[@bluzzjazz]

Reverb has gotten too big. I have had good luck with Reverb but have gotten tired of scrolling through a bunch of canned shots of guitars for sale instead of the actual guitar. In addition, you run across pages of store ads, don't need to see that.

[@briansavage932]

So Reverb buyer protection is worthless. Got it. Glad to know that for the future.

[@JosephNine]

IF YOU LIST, SAGGING TOP, 1.55 NUT, THEN THE NUT SEZ IT WAS NOT AS DESCRIBED HOW IN THE HECK CAN RETURD TELL YOU THEY SIDED WITH THE NUT?

[@circaSG07]

companies like these can be ugly thugs. seller's are just another number to them, they don't really care.

[@dougross2256]

I think reverb sux Never bought or sold.. just watched.

[@conanbarbarian3797]

fuck reverb,,im banned,,they taxed used goods..

[@telecasterbear]

Buyers' remorse is real. Buyers hope beyond the facts. I get it.

[@Airhead348]

You have this attitude that like all vintage guitars are these pieces of junk with issues I've got a few vintage guitars that played just as good if not better than the new ones.

[@texhaines9957]

Interesting. I had NO problems buying from you. Great guitar. I play & sing with it every day.

[@zapa1pnt]

Jeremy, it's a three year old shirt? Hell, that's still new. I'm still wearing shirts from 10 years ago.

[@charlesbranch4120]

I still wear a Hilo Hattie's aloha shirt that I bought in Hilo 30 years ago, and still get compliments on it (in Alaska, Montana, Idaho and Washington). We're not old, we're comfortable.

[@zapa1pnt]

@@charlesbranch4120: Right on, dude. (Broke is also a factor)

[@richurro20]

Reverb is a fn joke for sellers. However, as a Buyer its awesome.

[@russlora]

Yea people on reverb want perfect shit ,, but want to buy for garage sale prices

[@Mountainrock70]

You really would think people would prefer buying and selling guitars in brick and mortar shops these days.

[@syntaxlost9239]

@@Shilling_guitar885 And the capital requirements for being a brick and mortar store are pretty ridiculous. Especially if you intend to hold a lot of inventory. You could use that money to open and operate a guitar store. Or you could just throw it at an Index fund, forget about it and (probably) make a lot more money.

[@Mountainrock70]

@@Shilling_guitar885 true and that we know is poor management. Its really not unattainable for a small shop to keep around 80- 100 guitars new and used at all times. That is a decent selection.

[@seanbrooks2583]

I wouldnt sell vintage gear on Reverb. Seems like a bad idea.

[@RUHDD4HVN]

Does Reverb add sales tax to the purchase price total along with shipping and handling?

[@JeremySheppard]

Yes

[@justinray9895]

How can I see what all guitars you have for sale?

[@JeremySheppard]

My website. Jeremytheguitarhunter.com/shop

[@jambajoby32]

I didn’t get screwed on a sale I made…. Listed a 339 sposted a bunch of pics & it sold in under 30 seconds I even messaged the buyer letting him know the info but he didn’t reply Turns out he wanted the refund because it was a satin one & my argument of: -I said ask questions before buying -I messaged them but no answer before shipping -they bought it immediately with out even looking or letting me edit it -pictures were clear as heck

[@jdl2180]

How much should you sell it for?

[@jambajoby32]

@@jdl2180 1400

[@jnycards5478]

That’s a good point that if your selling and buying a handful of guitars a year then Reverb is fine. I appreciate that critical analysis.

[@area51audio]

I'm pretty much over using 3rd party.

[@Paul-D]

Man is this video relevent to me at the moment

[@Iazzaboyce]

I'm going to guess Reverb has decided on a 'buyer always gets money back' policy. If you think that for every seller's guitar there are hundreds of views (buyers) and that all the actual money comes from buyers then it's understandable. Also the issues around second hand guitars are too complex for Reverb to get into. It's frustrating for the seller, but I doubt Reverb could do it differently.

[@syntaxlost9239]

Most (if not all) platforms do this. The intention is that they don't want to do anything that'll introduce hesitation in buyers since that costs everyone money in lost potential sales. I think better protections should be put in place for sellers because its gotten far too easy for buyers to abuse their systems, but I don't see any incentive for marketplaces to actually do this. After all, most sellers don't have large social media followings, so it's not like they have a lot of other options.

[@FlameBlue9016]

Wow this kinda sounds like eBay. 😂

[@brndmginc]

question: Jeremy, do you think Reverb went south after Etsy bought them up?

[@JeremySheppard]

I don't have very much experience with them since they've been owned by Etsy. I think they lost their soul a few years before that.

[@ninjaneer1974]

kudos for doing the right thing all the way through and standing your ground. damn the man!

[@jaystiger3735]

What's the help is the point blah blah ahhh

[@stacks4943]

I also quit Reverb over a year ago. 👍

[@Ghostman1846]

"I quit Reverb 3 years ago. ....except that one I did two years ago..... and the one last year....." :D

[@JeremySheppard]

Give em the hits!

[@usmcchrisg]

I buy local and trust nobody.

[@johnrodgers6049]

Reverb needs a competitor???

[@JeremySheppard]

Sorely

[@johnrodgers6049]

Seems like simple business. A market exists and is not adequately serviced. No emotion, just facts

[@davidmckean955]

@@johnrodgers6049 It's a very simple business and you could charge a flat $10 fee for sales and a $50 fee for items over $1000 and make all sorts of money doing it. Asking for 7.5-10% is robbery.

[@luckyrocks1]

Are you still selling on GBase? Would you still recommend it for a seller that does not have a website or youtube channel?

[@JeremySheppard]

No, no, and no. Sadly. It's okay for selling some stuff but you have to have the whole infrastructure of a business.

[@oldpicker49]

never buy off reverb

[@DanielHolter]

I'm in the middle of EXACTLY THIS with them on an $1800 vintage mic where the buyer clearly did not read my accurate description. It's infuriating. A month on from the refund request - that I am refusing - and I'm sitting waiting for a response from "support" for 7 days. SEVEN DAYS with no communication after laying out all of the facts. I'm over it. Really sad and frustrating. ARGH. 😡

[@DanielHolter]

I also have 100% positive feedback over years selling on there. Just really a bummer. Oh well.

[@JeremySheppard]

Man. I am so sorry. Infuriating. Reverb is a very different company now, and I don't think for the better.

[@DanielHolter]

@@JeremySheppard so true

[@DanielHolter]

@@JeremySheppard actually changed my account info last night after watching this video of yours... just in case they try anything sketch with my credit card or bank... hard to believe it's come to this, and so quickly.

[@DanielHolter]

@@JeremySheppard so just got a notice today that they refunded the buyer... said they sent the mic back to us (but there's no delivery confirmation or signature)... suffice to say I'm pissed and closed our shop, what a disgrace... not sure what else to do but join you in making a video rant here! I changed my account settings in our shop to a dead CC so hopefully they can't even get that money they're trying to extract. aaaiighhhhhh 😡