DO NOT BUY from this company MOTEA

[@jackpoell1673]

Open the box and stop wining

[@OldGuyRidin]

Spoken like a true asshole.

[@AllYouCanRide]

Review about the carton box, great thats very useful.

[@joaomendes-br6ut]

Allready buyed a lot of stuff from motea NEVER NEVER had some kind of problem with them , respect the time delivery , good quality stuff , good prices with discount , honestly i think you give more focus on the outside paper them you give on the stuff inside , is there any problem or issue on the stuff that you ordered ? In your video you only spoke about the box paper bla bla bla .. oh men go live your life go ride your bike and be happy

[@killer2600]

I'm sympathetic but seriously this long video just because of the condition of the packaging and you haven't even opened it and inspected the product? When you ordered this what were you paying for/buying? The packaging or the product? Personally, if the product is in the condition I expect I don't care what the packaging looks like.

[@wayneJohnsPhotographer]

Are you buying a box, or did you buy some goods inside those 2 scruffy boxes…. Complaining about a box but no goods shown!

[@OldGuyRidin]

The frame of the rear paddock stand was bent. Total disaster. Fou d it hard to believe they'd even ship in damaged box. No return policy for those of us on the States and correspondence goes unanswered.

[@mototripcroatia]

I have been buying from Motea regularly for years. I once had a complaint about a crash bar that had a defect, and they promptly refunded my money and I could keep the crash bar. Their customer service is fast and friendly and always at your service. Never any problems with them! This is a video about a cardboard box that was apparently mishandled by the courier service. Completely missed post...

[@OldGuyRidin]

You must live in Europe. And take note, the inner box from their warehouse was damaged as well, AND in different locations than on the outer box. Plus, the frame was bent. Your inattention to details tells me you're not too smart.

[@mototripcroatia]

@@OldGuyRidin Your answer tells me that you are not very well brought up :)

[@OldGuyRidin]

Ask me if I care what you think.

[@bertyboy7126]

what a fuss about a box . who cares its only packaging , just as long as the item is good the rest just goes in the bin . iv used motea and always been happy , very good products at very reasonable prices , if you want daft high end packaging then pay stupid high end prices,

[@OldGuyRidin]

The fuss was unprofessionalism and the stand frame was bent. If you can't understand that, then you sir, are an idiot.

[@berndgreupner]

I bought twice. 1. Delivery was perfect! 2. Delivery was from my side wrong ordered,because of wrong model -ok warning was missing, but return was no issues, got money faster back then expected. Packing is always not very rigid, but all parts I ordered was in perfect conditions. I will order again.

[@OldGuyRidin]

You must live in Europe. My video is aimed at people who live in the USA. You saw the video. Do you feel putting a damaged box inside another damaged box is a good way to run a business? Use some common sense.

[@MrCabcom]

This is an email from moteas customer service department. "you are obviously eager to start conflicts for no specific reason. Please try to be calm and collected and stick to objective facts. Of course, you may preach to others your mighty wisdom. We don't wish to invest time in conversations as such. The facts related to your orders are simple and clear. We will not offer any further replies to moralizing messages." I just wanted to.know if my order of £550 was actually coming. Stay away from this company.

[@512460]

Did anybody see the payment option BANK TRANSFER. ? IF so do you use this option

[@lold6130]

AVOID AVOID AVOID Worst customer service ever! One lady that answers the phones refuses to let you speak with anyone else, refusing to issue my refund for an order that was placed a month ago! It took 3 weeks for delivery and then when arrived, without any prior warning or any statements on invoicing, I was then hit with hefty import taxes which I refused to pay and contacted Motea who declare its “not their problem” for an already expensive item and refused the delivery. There has been no service update from Motea, whenever I call for an update the woman is extremely rude and couldn’t care less. Date of experience: December 02, 2022

[@themotcentre]

Have u thought it may have been customs have opened it,I'm not bothered how it's pack as long as its not damaged as said stop wy

[@OldGuyRidin]

Well, it was damaged. The frame was bent. I've received items from Europe and never had this problem, largely due to competent packaging standards.

[@lold6130]

DO not use this company,hit with import… DO not use this company,hit with import duty AND vat charge,never reply to emails and fairing fixing broke on first fixing ,terrible service and very frustrating ,keep away,better still through your down the drain,at least you know where it’s gone Date of experience: September 16, 2022

[@Jason-Richards]

Ok, so the box is damaged, and the box in the box is damaged. You don't know that the shipping company didn't open the outside box and/or reinsert the inside box after it fell out. Both boxes may have been in perfect condition when they left the Motea. But regardless, open the inside box and put the stand together - if there's nothing wrong with the stand use it and quit making videos about damaged cardboard and your cat.

[@OldGuyRidin]

Frame of the stand was bent and unusable. Emails and calls went unanswered. Customer service is non-existent for anyone outside of Europe. This company (for anyone in the U.S.) SUCKS!

[@hartthorin]

Maybe I missed it, but was the product in good workig order? I have ordered from them before, and have had zero issues. I should add i do live in germany.

[@OldGuyRidin]

Not at all. The frame was bent. The package looks like it was dropped off a bridge. Glad yours worked out. Ride well my friend.

[@tomr9493]

packaging is there to protect the product, if the product arrived undamaged but the packaging is damaged, it means that the packaging fulfilled its purpose... unfortunately courier companies treat our packages like garbage

[@OldGuyRidin]

@tomr9493 The frame was bent. No return policy for the US. Couldn't

[@OldGuyRidin]

Couldn't get through by phone or email. Original box was damaged in places where outer box was not indicating the box was damaged prior to being placed in outer box.

[@lold6130]

Demand for extra delivery charges at door. On delivery I was presented with an additional invoice for £77 shipping costs. Had paid £11.99 for this and at no time was it mentioned that there would be any further costs prior to ordering. I paid the full amount on the invoice they sent me. Do not deal with this company . Cant be trusted. Date of experience: November 11, 2022

[@andrewlambert4934]

At least you got contact. Here in the uk, there's no way of contacting them. No address. No phone number. No email address..

[@OldGuyRidin]

That's exactly right! Though I had email and phone nu.ber information, all attempts to contact them went ignored.

[@lold6130]

UPS Norway charges me €60 UPS Norway charges me €60 for my last order. This sum was something I didn't have expected to pay ? I can't find anything about this on their website either? What do you have to say about this sum? Date of experience: October 25, 2022

[@laurentiuionica8097]

I ordered a set of upper and lower crash bars +Auxiliary lights for Honda NC750X ,I paid £321 and I received only the upper crash bars a invoice of 133,33€ at this moment I’ve been waiting two weeks I sent lots of emails,called them no answer whatsoever,Have I been scammed? 😠

[@OldGuyRidin]

I hope not. People in Europe tell me they're a reputable company. They just seem to screw those of us in different countries other than a few in Europe. Thanks for your input. We need to spread the word on this company and help others like you and me. Best of luck to you in the future friend.

[@mansellmovies]

Wish I saw your video b4 ordering from "Motea" ordered from them weeks ago. Still waiting on package. No reply to email 🤔 I'll stay optimistic and blame uk customs for the time being 😂😂😂

[@lold6130]

Mirrors advertised for bike don’t fit . Cheap plastic heads which are ONE piece and do not rotate at the mirror joint . Bought an air compressor for tires which has plastic or rubber blocking display . Pressure sensor for tyres came with flat battery in sensors . If you are thinking of buying from this site, you could compare this potential purchase to setting your wallet on fire. Date of experience: November 02, 2022

[@chuck1622]

Do you just keep buying from them over and over and complain about it here on this video forever until the end of time?

[@chuck1622]

Hey how do you spell it again? Motaya? Motauh? Mowteya? 😂

[@avrc9285]

thank you for the warning and other ppl here seem to have similar issues ..

[@brucecottam5001]

Just seen this vid as was looking for a vid to see how to fit the stand. My stand came from this company packaged absolutely fine. It was bubble wrapped and cable tied to the bottom of the box so it didn’t rattle around in the box.

[@OldGuyRidin]

You must live in Europe. If not, where?

[@dimosk7389]

the red flag was the "we do not accept returns from this country"... thats where you stop and look for a different retailer. this is probably due to extra customs because its outside the EU, and they dont want to bother with extra charges and the extra steps for a return from a non-EU country. i know people who bought from MOTEA within EU and they had no issues with delivery or returns when needed, and it is in general a well known company here in Europe

[@OldGuyRidin]

I have heard that they are fairly good in Europe. But how can you excuse a severely damaged box being packed into another box that got severely damaged? Are they just sending their shit products to America and other countries outside Europe just to rid themselves of the garbage Europeans wouldn't want? However you slice it, it shows a total disregard for paying customers outside of Europe. Hopefully, America and other countries outside of Eurooe will boycott Motea. I've talked several people out of doing business with them. If you can't give quality customer service worldwide, don't advertise worldwide. Great comment. Ride well my friend.

[@lold6130]

DO NOT USE MOTEA..... DO NOT USE MOTEA...... i purchased a top box on sale on the 8th of October, when it arrived they asked for an extra €50+ on taxes and international charges (which they put in small print) so the 30% I saved on there sale ended up being more than the original price elsewhere. I refused the delivery and asked for it to be sent back to sender, I'm still waiting on my refund and it's the 9th of December now. Worst company I've ever dealt with, please stay clear as they just seem to scam people and make you wait for your money back, the worst customer service I've ever had, i had to call and email them multiple times to try and get my money back. I never leave reviews but in this case i hope it saves other people from all the hassle motea has put me through. Date of experience: December 09, 2022

[@lold6130]

Poor I ordered a constand lifter for my Ducati Diavel and I accidentally pressed for a newer model, I couldn't correct it in the order. And of course the one that was ordered arrived with the only option to return the product that I waited for 3 weeks and paid immediately. I think it's not in ok Date of experience: November 21, 2022

[@woutervanoverwaele4522]

Allright, box is damaged. How are the parts inside? Thats what it's all about, right?

[@OldGuyRidin]

The frame was bent. And what type of decent business puts a badly damaged box inside another box in the first place? This company screws people outside of Europe. They ship piece of crap items knowing the return policy is pretty much none existent. All attempts to contact these people went unanswered. Now if you want to deal with such unprofessional people then fine. I'm going to call them out as the a__holes they are.

[@lold6130]

2 days delayed -expensive posts it was 2 days delayed than the they have written to me in their first letter the post service was very expensive for 1,5 kg from Germany ,and 10days waiting time for a standard shipping . Date of experience: November 29, 2022

[@lold6130]

Communication not possible with this… Communication not possible with this company. Prices are cheap though. I bought a motobike headlight that fogged up on the first day. Can't be bothered going through the hassle of dealing with them and sending it back as I had to wait so long for the item in the first place. Date of experience: September 15, 2022

[@jeremyh172]

I had the same issues and the bolts are missing. PayPal refunded me

[@OldGuyRidin]

@jeremyh172 Lesson learned, right? Never again!

[@jeremyh172]

@@OldGuyRidin I had my buddy that speaks German call. He could not get anyone on the line. Glad I used PayPal. I sent about 10 emails to them. I have almost all the parts I just need a few things but I don’t have the pins to hold the bike. My was packed worse than yours. It has like no tape at all. Even the mail guys laughed

[@lold6130]

DO NOT USE MOTEA DO NOT USE MOTEA. Two items ordered, UPS claim that I have rejected them on delivery, but UPS have not been to my address. MOTEA DO NOT REPLY TO ANY CONTACT. I guess I am £350 down the pan and MOTEA are laughing all the way to the bank. Date of experience: October 12, 2022

[@stefanomantese23412]

one of the best customer service that I had in my life, Motea for me is a serious company,I bought many things from them 😁

[@lold6130]

Terrible customer service Shipped my parts 3 hours away from me and told me they'd been delivered to me. Motea are refusing to acknowledge their mistake, with multiple back and forth emails. The delivery went to a completely different city which would cost me as much as the parts did to pickup (provided it's even there). Motea are refusing to refund and refusing to sort this out with their shipping company and refund me. Terrible customer service. Avoid Date of experience: December 08, 2022

[@OldGuyRidin]

I knew I couldn't be the only one experiencing this type of poor service. We can only hope people watch this and read your comments and understand what a crappy company this is. Sorry to hear about your experience.

[@henrikjensen4360]

maybe it was send through denmark , danish mail service postnord just stole a front tire for my motorcycle , less than 1 month ago they stole a radio controlled boat more than 1 meter long , if they dont steal it they beat it to trash.

[@OldGuyRidin]

That's horrible! I don't understand how some companies and services such as carriers can be so negligent. As for mine, it's obvious it was trashed before being put into another box for shipping. Buyer beware right? Ride well my friend.

[@ZTK-RC]

You refuse to show us the contents of the inner box because it would undermine the entire video.We watching all know the item is probably in good condition because It's a piece of metal and hasn't pierced the box. You might be at risk of some mental illness or something, I don't know who acts like this. Take care of yourself.

[@OldGuyRidin]

@ZTK-RC You're so full of it! The frame was bent, and if you can't see that happening by the severely damaged box, you're dumber than you sound. Typical of people with double-digit IQs.

[@ZTK-RC]

@@OldGuyRidin THEN SHOW US!

[@ZTK-RC]

@@OldGuyRidin I am probably way dumber than I sound because I write with an eloquence unseen in modern humanity.

[@x9466x]

Are you complaining about the cardboard box not being pretty? You didn't even open the package. What if the product is in perfect condition? You are angrily claiming to be 'ripped off' for over 8 minutes because the box doesn't look nice. I'm ordering from them, this didn't change my mind in the slightest.

[@OldGuyRidin]

You must live in Europe. If you live in the USA, they suck. Not only the outer box was damaged but the inner product box was damaged in different places which means it was packed that way. The frame itself was bent and trying to contact them (numerous times) proofed futile. They're a piece shit company and I let Americans know that.

[@1_Ultramarathon_Rollerski140km]

I bought a pair soft panniers Bagtecs to Africa Twin CRF1000 from Motea GmbH, brand new of course. After 3 moths I lost two pieces of buckles... no parts, no help, in fact warranty is virtually. I don’t recommend this supplier :(

[@c.g.c2067]

Its a German company but I'm sure the stuff is shipped from China

[@ThreeBikeMike]

Dang. I just ordered a luggage rack from them a few hours ago. We’ll see.

[@OldGuyRidin]

Hope it arrives in better shape than mine. Best of luck to you. On the bright side, the stand only has minor damage.

[@ThreeBikeMike]

@@OldGuyRidin I was able to cancel my order and now I am going a completely different direction with another vendor

[@OldGuyRidin]

That's fantastic. Are you in the US? Their policy is no returns from here. Good news for you though.

[@ThreeBikeMike]

@@OldGuyRidin Oh - it had not been shipped yet, so I caught them before they sent it. I ordered just 30 minutes before seeing your video, so I was able to cancel the order right away with an email they acknowledged next day.

[@OldGuyRidin]

Good job sir.

[@lold6130]

poor quality item despite the description stating otherwise it does not fit my bike very well at all - in fact it doesnt seem to fit at all without perhaps hitting it on with something very heavy or solid. Date of experience: October 12, 2022

[@lold6130]

very bad customer service I don't understand how you can deal with a company who will not allow any contact with them before a sale?? i wanted to buy a seat refurb from them but cannot ask any questions about any thing comfort quality of their product very very poor customer service i feel.why would you buy something without being able to speak to them they could be rip-off artists. and to say we have so many orders we cannot take time to talk to our future customers.. Date of experience: September 11, 2022

[@lold6130]

If you are in the UK then DO NOT use… If you are in the UK then DO NOT use this company. The website says price includes VAT but it does not! I emailed three times asking for an invoice which showed VAT was included but all I received was an invoice without VAT. Then UPS arrived and gave me an invoice for £102 which they said I had to pay before I got my goods. The UPS driver left with my goods and even though I have phoned an paid the extra amount I don’t know when I’m going to get them? Absolutely diabolical!!! I’ve spent over £500 now with no goods to show for it! You’ve been warned - buy your goods from elsewhere. Date of experience: October 26, 2022

[@motorbikesandhacks]

Unfortunately that is caused by your own government and Brexit & the same thing happens to me when I order from the UK to Ireland. For sure companies on either side should communicate it better.

[@jmt8575]

And right now, your order a front stand works or not ? Seriously don't be rough about a chinese compagny with low, very low prices, like you can be when you order at a great compagny like Revzilla or an official store It's cheap for all that reasons ; shipping, less quality (for exemple bolts), not fitting exactly without some adaptations

[@OldGuyRidin]

@jmt8575 Motea is based out of Germany. Regardless, any business, if they want to thrive, should have quality control, sufficient packaging, and great customer service. Motea has none of the above. The stand frame I bought was bent, but good luck trying to communicate with this piss-poor company. Whether this is a well-known company or not, and it IS well-known throughout Europe, customer satisfaction should matter. You have no knowledge of economics, do you?

[@RollWithSoul317]

A review about the packaging, are you kidding me?!? What about the contents? This is the most whinny, spoiled rotten review I’ve ever seen! It would be inconceivable and outlandish to think that a company would put perfectly good merchandise into a damaged box! Please, get a grip! 🤨

[@OldGuyRidin]

@RollWithSoul317 You sound like a low-class simpleton! You must work for this shit company. BTW, the frame was bent. Don't you think a company should have some pride in the way they package their goods? If you think sending out torn and damaged packages is fine, then you're DEFINITELY a lower class of people. Not only was the outside box damaged but the box the item was originally packed in was damaged and at different locations than those of the outer box. That means the original damaged box was put into the outer box damaged. Can your simple mind grasp that concept?

[@laurenpeters1542]

i have no poblems with this company

[@OldGuyRidin]

Consider yourself lucky. Are you a resident in Europe?

[@laurenpeters1542]

@@OldGuyRidin yes next to germany

[@OldGuyRidin]

Well,there you go. I've heard nothing but positive responses close to where the company is located. If you outside of Europe, and to these people I made my video, you're pretty much screwed. No return policy exists and all forms of correspondence go unanswered. Europeans seem to be exempt. But you have to admit, the item was packed horribly. A damaged box inside another damaged box. Plus the stand frame was bent. Glad to hear your item(s) were handled more professionally. Ride well Lauren.

[@seanobrien5520]

Sounds like Donald Trump😂

[@lold6130]

Terible customer services no phone… Terible customer services no phone number that works a nightmare to get hold of item sent but UPS lost they will not answer emails Terible company Websites trys its hardest to not be able to email or contact they are really SH!Tno item no answer and no refund Date of experience: October 03, 2022

[@lold6130]

You sold a speedo that was said to fit… You sold a speedo that was said to fit a motorcycle, yet you were unable or unwilling to provide a drawing showing the colour assignment of the cable between the plug and the speedo- All supplied by yourselves. I like the range of gear offered by you but given the poor outcome of my first dealing I can assure you there will be no more and I am spreading the word amongst my motorcycling community. My Order #2000098980 Date of experience: September 13, 2022

[@Itsthejourneynotthedestination]

What is your angle on this ? You have replied to this video around 10 times, sounds like you have the issue not them.