Do valued employees make business more successful?

The employee revolt at the Northeastern supermarket chain Market Basket raises a question, especially over this Labor Day weekend: Is there a connection between workers feeling well-treated by their employers, and the bottom line? There's lots of evidence the answer is yes. Martha Teichner reports.

[@brianburns7211]

This is real. My uncle had a business where he tried to make employees feel like part of our family. It worked! He had many employees with 20-30 years of service.

[@craigroberts1329]

It sounds simple and should be simple. But 90 % of companies treat their employees poorly.

[@tuckerfrd1]

No Craig, 90% is high and not intentionally treated poorly. They just don't care about the individual - the employees humanity and only view workers as a collective like a tool. These bad companies view workers as less human. Good companies focus on our humanity and that reverberates in profits, hence . . . . win - win.

[@ippothedestroyer]

Wasnt like that during the baby boomers time.They had it easy.

[@tammycenter8757]

98%

[@tammycenter8757]

@MAGA COUNTRY , the country is not a business there MAGAt.

[@TheCoffeeNut711]

consumers are to blame too. "I want my product now!"

[@BOMBON187]

Man when protest for a CEO to get his job back, he must treat them well. Now thats loyalty.

[@KCFlyer2]

Herb Kelleher of Southwest Airlines put the company priorities as Employees first, customers second and shareholders third. The thought was - if employees are happy, they will insure that the customer is happy. If the customer is happy, they will return, thus making shareholders happy. Too many companies have that reversed. They put shareholders first, customers second, and employees last. I think Herb's way is right.

[@Nicholas-f5]

Will follow up, they still owe me hundreds.

[@reneastle8447]

What if we can bring all companies to follow Herb's rule? That would be splendid.

[@TaylorMade511]

If you can't pay your bills, you won't be a happy employee anyway.

[@fbyi2940]

They will be grateful to have a job atleast but not happy

[@karljk]

The irony of covering this is that CBS isn't on the list.

[@Nicholas-f5]

Very backwards and conservative.

[@UXtatic]

😂😂😂

[@Magneto27698]

This is exactly one of the reasons why Costco is successful.

[@jsilva7005]

Back when i was in college i applied at costco but ended up taking a job on campus. At the time they were paying $15/hr while Walmart was at minimum wage which was arounf $8.15 or something. Walmart is evil.

[@jaridkeen123]

Employees are not lazy, corporations just dont take care of its workers anymore. Why work hard for you when you dont work hard for us?

[@cheri7054]

I haven't gotten a raise in years and I work bare minimum cuz I see the company doesn't care so why should I.

[@mickdavis2385]

Exactly. I'll commit if you commit.

[@greymagician1]

Facts

[@loro1rojo]

CoRpOrAtIoNs

[@tde2019]

@@cheri7054 you ever think maybe that’s the reason you didn’t get the raise? Lol

[@lenering1084]

American employers need to give stock to the employees. If you own part of the company you work for, you will work really hard to make the company to grow

[@MrMundo3d]

Lene Ring my employer does offer that, the catch is, when you leave, you have to give back, is not wise to buy stock thru employer, because you can be fire any time, and lost everything, what if you employer stock lose money, like 2/3 of companie lose money on the stock market , if you like your employer, look at the balance sheet, the current market. If you employer is a solid cash flow business. With out a Doubt, buy some share., The reality is otherwise

[@The.Dude.Abides.]

Worked for Enron.

[@MrMundo3d]

@@The.Dude.Abides. im pretty sure it did, that's why they are in the federal prison

[@Kanal7Indonesia]

That's genius

[@tamatoa8261]

Some companies get it... Most don't.

[@macneoh7418]

I worked for Walmart back in 2001. They told me I was on a team and I wasn't just an employee...I was an "associate" . We even did the Walmart cheer at the beginning of the shift. Problem was I made 6.50/hr and didn't have health insurance. I couldn't even afford to buy a six pack of beer to forget my problems for one night. My point is you can brainwash stupid people to believe anything, but at the end of the day when you've worked hard and you're still broke, you will never be happy. You go to work to make money. You give up that 40 hours of your week so you can enjoy the rest of the week with the people you love and choose to be with. If you're not making money there is no point to your job. Don't feed into the BS that your employer cares about you. You are easily replaceable, and so are they.

[@crowjre00]

Mac Neoh working for Walmart, one can only afford 40 ounces at a time. You will never get 40 hours of work a week. The cut you off at around 28 to 30 hours a week. They want a lot of part time employees , not full-time employees. Major reason to not pay for employee's medical insurance.

[@dondressel4802]

Where I worked for almost thirty years the owners couldn’t wait to get rid of us employees with tenure After many of us left the business is now on the verge of collapse

[@michaelgray1803]

They all do

[@sirthicenskoorb3684]

Walmart could learn from watching this.

[@Nicholas-f5]

They don't care, make billions in taxpayer handouts from food stamps alone.

[@ericrausch5122]

Absolutely.....I worked for that Co. for five years as a grunt ! Made over $16.00 per hr in 2004. One day I just said, "I gotta go" Can't do this anymore and made plans to take a monster vacation. I went and never really looked back. If I had stayed, I would have been miserable. Horrible people skills there by most managers !

[@isang4432]

@chief tp what is the definition of success? Getting rich off the labor of their employees?

[@isang4432]

@chief tp true that customers buy the product that is produced. Right now we are seeing a society that values things over people.

[@Rean-the-Bean]

Believe it or not Walmart use to be like this.

[@johnconnor210]

Companies don't care about employees

[@johnconnor210]

@@kenichi407 true they're both bad and good. But at the end of the day companies don't care about there employees. U are expendable. Yes u do have the right to leave thank goodness for that.

[@robertbates6249]

@@kenichi407 I did I got out and I feel sooo much better work=stress. These people who value work above family above all makes me sad.

[@Bloombaby99]

They haven't for well over 30 plus years.....

[@Bloombaby99]

@@kenichi407 These companies have the best employees who do their jobs AND other people's jobs all while getting NOTHING in return. Companies have become ungrateful. Add insult to injury, the companies keep and reward lazy, nonworking employees.

[@Jungleland33]

I enjoyed working for my employer as a young man. 36 years later I'm valued as much as someone who just walked in off the street. No bonus ever and very rarely actually thanked for what I do. Modern business only cares about profit. Staff are treated as liabilities not assets. I really fear for the working life my kids are joining, zero hour and short contracts together with chronic housing shortages. We really need to go back to where we came from and put a little humanity back into the working environment.

[@michaelprice7005]

Market Basket is a great supermarket chain. Stop and Shop wishes they had the same loyalty.

[@lakorai2]

well whole foods dropped off that list after Amazon bought them

[@homersereno9459]

Yessss

[@TheStuport]

Remembers the Grocery chain of Market Basket in Southern California back in the 1960's.....I seem to recall the employee's and management getting long with customers and with themselves.....guess it was a better time too.

[@berniecruz8405]

I quit my corporate job 11 years ago and haven't looked back. I'm much more happy and I get to control my days on when i decide to work and not work. Only problem I've run into is, sometimes filling my days with something to do only because most of my friends have to go to their 9-5's. Being self employed, working when I want to work. Having all my monthly expenses covered and having money left over every month for entertainment... has been such a huge relief in my life!!! I could be making 4x what I make doing what I do now, if I were to go back to corporate world, but not having to deal with corporate politics and people who just come to work to be lazy, skirt their responsibilities and put blame on others in order to make themselves look better although at the same time, actually not offer answers or solutions to issues they're pointing out... No amount of money is worth it to me! Having my freedom, my days open to do what I wish to do and most of all, NO BOSS TO REPORT TO OR ANSWER TO!!!... so much better! Everyone should look for a type of career which gives them the freedom that they desire and enjoy!!!

[@CalTxDude]

Congratulations! You you have achieved with most people can't even fathom, quality of life. I wish you continued success

[@js4653]

I wonder what working at Whole Foods is like now that Amazon owns it.

[@Nicholas-f5]

They are crying in aisles. I asked at WF HQ Austin.

[@cheri7054]

js4653 I refuse to shop at Whole Foods now that Bezos took over. Food tastes terrible and they cut staff and cut higher priced supplements and brought in ones that don't work as well. Just cuz something is cheaper doesn't mean it's better.

[@MBarberfan4life]

Terrible.

[@gaijin71]

Ironically, in my visits to Whole Foods, I have found the vast majority of the employees that I interact with to be insufferable and borderline snobby. And now that I find out they get a 30% discount on the overpriced food that I'm forced to pay full price for, I think I'm going to stick to Trader Joe's!

[@mauriceclemens3286]

I worked for American Airlines for 23 years and employees liked their jobs but hated the company. It was a constant battle between management and labor. Whenever their was something wrong it was always labors fault but when things were going good management always took credit. When business took a downturn labor took the hit in wages and benefits. When it turned around it was management bonuses and new aircraft,but the losses that labor took never come back completely.

[@sheilahutchinson6161]

Isn't this the America way give more to the shareholders and not the employees who do the job you don't want to and receive low wages!

[@lothean2099]

So businesses care so much about the bottom line, some has gone so far to make the customers ring up their own items, bag it and take it out. And the customers pays these businesses to be a free worker. Amazing.

[@2380Shaw]

Seems when a grocery store pays low and treats employees poorly that would tempt employees to steal just to get by.

[@meggrotte4760]

A happy worker is a good worker. A worker that has an environment for their secure and they know that their income is coming in steadily is a good worker

[@CashisKingtrucking]

I think it's ridiculous that we pay CEOs 1,000 times what the average worker is bringing home. I mean you got to have some really good ideas to make 1,000 times what someone else makes in my opinion

[@Nicholas-f5]

But CEOs are one thousand times more valuable than you!

[@malenaboy]

Actually CEO’s used to be compensated a lot less and it wasn’t a companies job to work for the share holder but for itself and its employees. In Germany I believe most boards are required to have labour be apart of the makeup. I don’t mind people being rich but I do mind when people become greedy. When opportunity/prosperity is more equitably spread across society it is only seen as good.

[@isang4432]

@@Nicholas-f5 true we need ideas, but don't you think those actually carrying those ideas out should be well compensated for the work?

[@kennethobando78]

This is because they can write their own checks. It makes a difference.

[@rustybaskey9506]

There's no such thing as teamwork, because there's always somebody on the team who won't work!!

[@troyedwards8863]

Send this video to the Estee Lauder Companies, STAT!!!

[@firedude5135]

Listen to the third word out of his mouth at 3:01 "TEAM-MEMBERS". He doesn't say "employees", "workers", "staff". He calls the people who work at Whole Foods his fellow "Team-Members". This is the key. Period. Everyone from the CEO to the bagger is a part of a team. In a team, there is no one person who is more important than another. The team functions because each member of the team works not to make the individual succeed and get ahead, but to empower others and make the TEAM succeed. Well done, sir.

[@firedude5135]

urb8t ok?

[@wolfy1987]

I cant describe to you the change where I worked after the bosses changed. Went from a relatively friendly environment with many dedicated long-time employees to being a hive of stress with a constant revolving door of new employees. I saw many of the best employees on our team get fired or quit, and those that remained were so miserable they did the bare minimum so they wouldn't get fired. And even after all that, the new boss cared so little for his own job that he took a better paying one with a rival company after only 3 years.

[@mikeaskme3530]

@Wolfy same here at my job, Marriott hotels, our property went from corporate to franchise and so many of the long term people (i am talking 10 15 years to almost 20 years) are gone now and what we have left just does not care.

[@photographedemode]

No, not in a world where profits are everything.

[@Nicholas-f5]

Money is religion in US.

[@fbyi2940]

@@Nicholas-f5 we believe in god, says in US dillar bill, trump said it too.. Because god is... Gold Oil Dollar

[@snakey973]

This should be obvious

[@mickdavis2385]

Sad that it has become so bad that we have to spell this out.

[@prpplague]

kind of ironic that they use Whole Foods as an example, and now that they have been acquired by amazon, "Since being bought by Amazon two years ago, employees at Whole Foods say their working conditions have declined markedly amid pressure to push Amazon Prime deals and memberships, plus widespread understaffing, increased workloads and labor budget cuts."

[@sickb2200]

I can't believe this question must be asked. The answer is obviously a resounding, "Well, duh!"

[@politicaltwinkie2370]

I am a firm believer how the customer gets treated by a business depends on how the front line people are treated by management.

[@The90sGamingGuy]

I feel valued at the company i work for therefore I do a good job, even before my company started making changes to HR and making where i work a better place to work i.e. management training to respect the employee and be better overall managers. I want to see the company i work for grow and be successful. There is a family like atmosphere where i work, we all get along most of the time and look after each other to a certain degree.

[@TruckTaxiMoveIt]

Absolutely love the story hope to be on the list within the next decade

[@Bloombaby99]

This video and its comments need to be shared with law firms/attorneys for sure.

[@Vitoandolini13]

Working for an Automated Clearing House was stressful and when I asked for compensation to align with amount of work. It took my letter of resignation to get an offer but it was to late I was done begging

[@robertwoodpa6463]

You know, its funny one of my toughest jobs as a young guy was painting old houses in Massachusetts but I had a great boss and the days went fast and were believe it or not pretty fun. I also worked at an Exxon convenience store gas station right out of law school while studying for the bar. The owner was a great boss and was open to my ideas. The thing is that neither of these jobs were great per se or particularly fulfilling, but I look back on both fondly. By contrast my first law job was a miserable experience and I couldn't believe that after all I had gone through to get into law school, to graduate, and to pass the bar, that I would be treated worse in my first job as a lawyer than when I worked at McDonald's.

[@robertwoodpa6463]

@Z Good for you man! I went on to have my own law office. My first boss as a lawyer ended up firing me for something really minor and I had no choice after that but to work for myself. No regrets though. I got to be the kind of boss like the good ones that had inspired me. Just remember as you approach your business venture that everyone who was ever successful heard NO for their first answer. Keep trying. That's what the Beatles did after Decca records turned them down and things worked out pretty well for them.

[@Bloombaby99]

I don't mind working for somebody else but I'm working hard to have my own business. Companies can't be trusted to provide a living anymore.

[@cancel.lgbtq.6892]

Happy employees = happy customers . It is that simple. Treat your employees right and everything will take care of itself. Just look at Costco for example.

[@bpgk2007]

If you treat your employees right they will want to work harder.

[@Gracie18841]

this didnt age well the sold to amazon

[@phatasticmeemo]

I love my boss, she's also a great friend. If she ever got fired I'd quit as well. This man was obviously more than just a boss, he was probably also a genuinely great guy and that's why all those employees rallied for him.

[@whong09]

2014 interview with whole foods, 2019 whole foods owned by amazon. Benevolent leadership will always win.

[@robertmoore6149]

Most companies only pay lip service to "our employees are our most valuable asset". TOTAL CRAP. IF that were true income inequality wouldn't be as pronounced as it is today. So yes, valued employees make better employees. Trick is that takes time, effort, sincerity, and money. All things not associated with labor relations.

[@decnijfkris3706]

Radio Flyer is not visible in Belgian toy and garden shops. It is missing a market. At least the wagon with child seat, a scooter and the fly-on child glider should be available in local garden centers and with Colruyt Dreamland toy shop. Hire some people and show the products at the Belgian seaside, weather does not matter. Beautiful nostalgic product and lots of fun.

[@gregfuzi1069]

Yes they do always. A good employee is you best investment. Because when the best walk in and you let them leave. You get the rest.

[@sourishsaha8067]

plot twist the Uncle actually plotted it with his people

[@frodogg9379]

MONEY COMES FIRST!

[@LifeSizeBox]

How is this even a question! Of course taking care of employees matters!

[@timothy2902]

Top companies put their employees first. Period.

[@j5892000]

How can you expect them to be honest on camera when reputation is on the line lol

[@suzanneschulz8479]

I work pt. I enjoy and like my job but no perks no 401k no insurance

[@MsTanisha2009]

USPS ....are you listening ???

[@downhilltwofour0082]

This is how it all should be run!

[@eligebrown8998]

If employees are happy they work harder and there for they make better product. Treat clients better and customers like great employees. There for company makes more money

[@alanstrong3295]

A restaurant owner/manager missed one that he fired. Hired Jeff back with a raise.

[@josecortez5213]

I worked 8 years at wf its okay.

[@PRIMUS1990]

i find the term "team member" to be condecending . on the contrary, when you are refered to as an employee, the preface is that: said employee is there to perform a job and will be rewarded with a paycheck. "team member" is orwellian mumbo jumbo feel good language garbage. its a "soft word" and will result in "soft" buisness growth. tell it like it is.

[@STho205]

Agreed. "Team Members", " Team associates", etc are typically paid lowest wages possible, offered no sovereign decision making duties at work, no advancement, no merit increases, often aren't allowed to sit even if the job would benefit from seated work (though floor management sits), are typically relegated to different bathrooms (dirtier) than lower management employees, are constantly tracked and monitored, have different personal behaviors rules than management. The title is EXACTLY THE OPPOSITE of the work relationship experience. True NewSpeak like the names of totalitarian Communist Dictatorships in the 20th Century.

[@MaidenUtah1]

Don’t get me started! Every time I walk into a store that has those “”Join Our Team” signs is a test of my self-control.

[@TheDrill65]

3:20 - 3:30 That only creates resentment between associates.

[@patriciawickholm3617]

People want to know what they do makes a difference.

[@skippy51505150]

You can blame this on "at will employment law". Makes is easy for the mediocre to skate decency. Its more profitable that way.

[@msj5049]

I work in a nursing home ... and get treated like crap ..... go figure

[@serchsource8744]

The real employees are the CEOs, INVESTORS, and DEVELOPERS only....if you are the guy below that... Good luck and happy toiling for a minimum pay...they are going to hire an H1-B1 Visa holder from India to train you...

[@1188clean]

2:33 sharpen your knife buddy, quit sawing at the meat

[@wowpets9457]

Good inspiration 👏

[@patriciajustice9795]

Take care of your employees and you will have business

[@altitudeillume6729]

AMEN! AMEN! starve or dignity, death or dignity, damn the evil greedy.

[@ToddMeadows]

And THEN WFs was bought by Amazon.

[@UXtatic]

Is there a connection? 🙄 Which employee likes crappy treatment.

[@SoapinTrucker]

I drank the korporate Kool Aid for 12 years at an amazing LTL trucking company, and loved it! They really we're great, and I really felt good there! But now, I'm with a tiny trucking company, and it's cool too, in it's own way.

[@eddiejohnhurst1]

YES THEY DO!!!

[@tammycenter8757]

Yes they do make a business successful.

[@j8lech]

This video did not age well

[@angelnegron6798]

Absolutely not. Look at any media company.

[@The.Dude.Abides.]

The title of this news segment is a perfect example that dumb questions do indeed exist.

[@scott9494]

People matter!!!

[@ErrorPagenotFound-ig1cy]

There’s no value in employees anymore. Everyone is and will always be replaceable.

[@Dangic23]

Europe has been doing this forever....lol We in the USA are always behind.

[@maytc2011]

Well not everywhere, in Italy the customer service is pretty bad!

[@Dangic23]

@@maytc2011 Yes...customer service varies . But even in Italy.....employees get better treatment from the employer than in the USA.

[@maytc2011]

@@Dangic23 the Italian labor laws make it almost impossible to fire any employee plus you have to pay them well whether they work "well" or not. So there's little incentive for an Italian to go the extra mile serve the customer. And the companies don't care if you complain. Example (of many I could give you, I lived there five years): I once had to change my bank account for car rental payments. It was such a simple thing, but it took the company eight months to do that, causing me many problems. The employees I interacted with could care less. And this was one of Italy's major car rental companies. Italy has a major problem with toxic work cultures, mainly due to labor laws that "protect" the employee IMO.

[@Dangic23]

@@maytc2011 Definitely not the right balance of labor laws. I lived in Germany for 4 years.....a little more balanced there.

[@nneichan9353]

Yes!

[@greatplainsman3662]

There are no valued employees anymore, all that matters is the green. Ask Becktin Dickenson (BD)

[@lancesay]

find a company that share your values and the interview is less stressful. research on the company you want to work for and be there at least 5 years not 5 days! we research more time on the car we are thinking of buying than the job we are getting ourselves into...

[@mistervacation23]

The real question: Does a laundromat launder money?

[@princessmarlena1359]

IMPORTANT INFORMATION Al Capone’s did (but not literally). In fact that’s when the term “Money Laundering” came to be. Money laundering has been around as long as money itself has existed (“Money changing hands at the temple”) be it to cover the origin of how it was earned, or even as a simple tax dodge.

[@mistervacation23]

@@princessmarlena1359 Very Interesting. Did you know that Al Capone had a Brother James, that Was A Prohibition Enforcement Officer. Before that he was a Police Officer. This was in Nebraska. He had changed his name to Richard Hart. He had a nick name "2 gun Hart"

[@princessmarlena1359]

IMPORTANT INFORMATION awesome! No I didn’t know that. Thanks! ☺️

[@perfectbeat]

"Drinking the kook-aid" 😁

[@chrystallee5528]

My dad used to call Market Basket, "Garbage Basket" 😏

[@yeahright_ard]

7:37 That's America. Overly zealous people and then the rest of us. High five guy is part of the "3" and the no high five guy is part of the "out of 10". There is NO balance at companies now days you have the office ALL making good money with NO O.T needed. Then there is the rest of us working +40 cause you need the money. As the woman kinda alluded to with her "full disclosure" they weren't going to talk to those people at the smoke shack/area. Those workers fought to get the manager they thought would help them get as much money for themselves as possible. The same as all Americans, same a picking a president.

[@davidsoltai8905]

Trucking Companies are horrible also

[@bonnierobinson8684]

If You live in Northern Utah, don't work for Dugway Proving Ground. They treat their employees horribly, especially if you are a woman!

[@clairecolvin4077]

Some of the people at the Boulder store, are among the rudest. I've been there and cant get help, like big box hardware store. I saw no one at a counter I went by three times. When I finally see the employee, he acted like he had no time for me. As I went to walk to a go-to table in the area. A girl sets her diapered only baby on the table. She was also waiting for this employee, who had possibly been outside on a break with mommie & toddler.... Ever heard of shagalla and what it does to your intestine? (So not in the mood to eat right then, all of the sudden)... that table was away from the normal seating area, in front of a food booth. No mindful thought for public safety. Her boyfriend, was supposedly, making the food. They are not cleaned, everytime some one leaves it. Discusting and very unsanitary. 👀🤢🤮🤒💩☠👼👈

[@user-vm5ud4xw6n]

No Ebenezer Scrooge there! Except maybe the cousin!

[@brendanmehling2539]

This is the reason why we need unions

[@altitudeillume6729]

you are the creators.

[@glennz6686]

Nah I prefer more simplistic way to think of my company I work,you pay me to work. It's simple economics you pay a guy or girl enough $ to work they'll do a good job

[@Nicholas-f5]

Me like money. Who care social impact.

[@SteveSilverActor]

I wonder if Whole Foods is the same with Jeff Bezos at the helm now.

[@cherylT321]

I don’t understand why those workers wanted that corporate guy back! What did he do for them? I bet he wouldn’t think to share some of his fat cat salary with the people who went on strike to get him back! And, now that he’s back in, I could just see him siding with management to lay off all the people who just got his job back for him if it meant more profits for the company!

[@videosofinterest9227]

I don't know about that I'm kind of like you and that I don't know the whole situation. But for all those employees to actually walk off the job in protest there's got to be some trust between the two of them and I'll just go with what the employees think

[@ISLAVERDE29]

You are so wrong! I work at Market Basket and Artie T legit cares for the customers. Know why the slogan is 'more for your dollar'? Cause we sell at the lowest price compared to the other grocery stores! And it's not cheap quality food either. Quarterly bonuses, profit sharing for part timers. So yeah how does he not care for the employees again?

[@Tjlewis214]

Shut down government the same way.

[@rds990]

Employers today treat their employees like customers......they try to find the absolute LEAST they have to provide them in order not to lose them. Never used to be that way. The bottom line has become the ONLY important thing. In person meetings are gone and so is the camaraderie built during those. Real, effective, in-person training is gone. Now it's "watch a video" or see a Powerpoint" or training via conference call. Joke !!!