[Doorbell] KR-X9 Video Doorbell & wireless receiver

[@joserodriguez-vo1yt]

this device has become a headache for me... step by step ..reset, please rebind, device connected please wait...bluetooth connecte network connected sound , the count binding begin when reach 90% ... please rebind network error ... biding failed , failed to add device , contact custmer service ????? no address to contact or tecnical support on screen updated app, the same ..

[@billestevez1333]

Tengo el mismo problema ya lo resolviste ?

[@aurivaniabezerra959]

Estou com esse mesmo problema

[@KERUIOfficial]

I'm sorry, we can't solve this problem at the moment, please contact the store where you purchased it to return it, thank you.

[@joserodriguez-vo1yt]

​@@billestevez1333 la unica opcion que ofrece el fabricante es devolverla al vendedor

[@joserodriguez-vo1yt]

@@aurivaniabezerra959 a única opção oferecida pelo fabricante é devolvê-lo ao vendedor

[@bac0n_pr07]

please help me my doorbel like that will stop at 90% and then say “network configuration timed out please try again”like its so annoying

[@jafarshubber2920]

me too 😢

[@italiaaa1610]

Me too🥲🥲

[@zinsaquino6432]

mee too

[@Imnotherr_702]

Mines also

[@capitalgirl]

Me too

[@andresfeliperamosromero3060]

We ended up exchanging this model for the slimmer version kzbin.infoUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.

[@demetriushanna-bey7055]

It was a easy setup for me. But what I don't get is I think the only time the camera work is if the doorbell is wrong. What about if? I just want to check my phone and see what's going on around my place. To me it seems like I can't do that

[@paddyparis8750]

I can! It shows right on my phone.

[@sadethomas9330]

How do you do it

[@sadethomas9330]

@@paddyparis8750 how do you do that

[@project-paris]

@@paddyparis8750 how?! ❤

[@henhenrico7063]

X Smart Home notification is enable, but the notofication not visualible when push the button. Why??

[@regjeedean4444]

I can’t seem to get Mines paired I’ve tried like 6 times and I bought two please help

[@bertharding1987]

Does the receiver need to be plug so it work or can be left unplug from usb port

[@Djoo986]

Hi, when i try to reply to the video call it never work. It try to connect and never connect. What i should do ?

[@MrNctnct]

Always get the warning "binding failed, please rebind" How to solve this? Thanks

[@irifikkk8489]

Are u 5g mate cause if u are it won't work that's why there so cheap they use the cheapest chips inside the doorbell

[@rosariocampos6412]

Do you have to use that adsive thing or can we use the screws or is it optional

[@KERUIOfficial]

Hello, yes, you can use screws to install it. 1. Remove the back panel of the doorbell; 2. You can see 2 grooves, which are used to install screws; 3. Insert the screws through the back panel and fix them on the wall; 4. After installing the doorbell on the back panel, use screws to fix the doorbell and the back panel; 5. Done.

[@nelahurst6158]

My doorbell after the power cut does not work anymore as it is not sending notification to my mobile. I have tried to go back to the factory set up and start all over again but it did not work or send the message "you have connected successfully". What should I do to make it work again.

[@KERUIOfficial]

Hello, there is a reset button on the back, is there any response after long pressing?

[@mccutcheonmelanie67]

@@KERUIOfficial hello I was wondering if there was anyway for me to turn recording on without pushing the button?

[@KERUIOfficial]

@@mccutcheonmelanie67 Sorry, no.

[@sadethomas9330]

@@KERUIOfficial my doorbell doesn’t have a part to charge it, it only takes batteries. Why don’t I have a charger

[@KERUIOfficial]

@@sadethomas9330 Hello, please purchase according to the package, please contact the after-sales service to confirm whether the package includes the charger. When I took the video, I took it out casually, sorry for not explaining clearly.

[@diegoguerreroVO]

Hello, why my iPhone not make a sound when somone push de Doorbell? I only recieve a notification and vibration.

[@johnattansukhoo6777]

At 90 % the door bell say it is not sold to connect and to reset binding it is being very difficult to work will

[@KERUIOfficial]

Sorry, I'm not sure what the specific cause is. Please check based on the following information: 1. The router turns off the channel bonding function, because this function will merge the 2.4ghz and 5ghz WiFi bands into one SSID, which is not suitable for smart devices; 2. The SSID and password of wifi cannot contain special symbols; 3. Router restart; 4. There are too many devices connected to the router and it cannot handle them; 5. The location permission must be turned on on the mobile phone and authorized to the APP; 6. Let the smart device go to sleep, wait 10 minutes, reset the smart device, and try again;

[@Angelina-en3po]

I have tried to connect to this so many times and it starts connecting and then keeps saying binding failed over and over. This is ridiculous

[@KERUIOfficial]

Hello, please try another network environment.

[@Lovebug1-]

I’ve tried to connect my so many times and it doesn’t work

[@amandab1161]

The doorbell piece has adhesive tape right? So how do I take it down to recharge it?

[@thepowerfullie3906]

I came here to figure that part out. I'm all set up but wondering how I'm going to charge it when it needs charge.

[@KERUIOfficial]

Hello, the adhesive tape fixes the bracket part, you can take off the doorbell to charge it. According to the installation video, go down in reverse.

[@daedaejones5313]

My door bell keeps saying failed when I try to pair it

[@KERUIOfficial]

Hello, please check the following issues: 1. The mobile phone is connected to 2.4ghz wiif; 2. The location permission (GPS) is turned on on the phone and authorized to the APP; 3. The wifi password has no special symbols; 4. The phone's Bluetooth is turned on. Or you can consider trying a different phone.

[@mayamurugan735]

​@@KERUIOfficial hi can u help me my device is not binding it's loading till 90%and then says try rebind

[@KERUIOfficial]

Hello, please confirm that the wifi password does not have special characters.@@mayamurugan735

[@sparkleunicorns_ilove_u]

Mine won't connect to the WiFi says "binding failed" how do I solve this?

[@KERUIOfficial]

Hello my friend, 1. To exclude the problem of wifi, special symbols cannot be used for names and passwords; 2. The video doorbell does not support 5Ghz WIFI, and the mobile phone can only connect to 2.4ghz WIFI when binding; 3. Try to reset the video doorbell, the reset button is under the back panel. Press and hold for 3 seconds to reset the video doorbell.

[@kashif7329]

Thank You Support team. My device is now successfully binded and I am able to use it. The response is slow but it's working now.

[@mickferryelliot8501]

any luck i have same prob . thanks

[@ranaamir8644]

how to contact the support team ?

[@TechyFriends]

So every time it needs charging, I’ll have to unscrew it?

[@KERUIOfficial]

Yes。

[@meme-tg6hr]

How often does it need recharging? You have to remove it from the wall and charge it? How long does one charge last?

[@KERUIOfficial]

Hello, you need to take it off the wall to charge it. It will automatically sleep, and the power consumption in sleep mode is very low, which can last for a long time. Under normal circumstances, it can be used for 4-6 months.

[@jasg8726]

So if you use the adsive tape method when you need to charge it you just pull it off? Does it restick back?

[@KERUIOfficial]

Hello, when it needs to be charged, you only need to unscrew a screw and take the main body to charge, and the bracket does not need to be removed.

[@shaw-m7w]

​@@KERUIOfficialcan you use an android mobile or is this only for smartphones

[@mattiehopkins8462]

How does the motion detector works? HELP

[@fanishadockery11]

It doesn’t only works when someone press the door bell

[@barbarawilliams8185]

On mine it reaches 90% then says connection failed ,try again ,keep trying but won’t connect , what am I doing wrong ?

[@KERUIOfficial]

Please try to reset the device and make sure the wifi password does not have special characters.

[@creas3896]

What is the max distance I can put in between the doorbell and the chime(ding dong) so it would keep working fine?

[@KERUIOfficial]

Hello, with walls, it can probably reach about 45 meters.

[@nagarjunareddy2018]

Which usb adaptor is recommend? Like how much watt and ampere

[@KERUIOfficial]

Hello, please use USB power adapter, output: type C, 5V/1A

[@nagarjunareddy8376]

5V/1A is for the receiver right, I'm not asking for charging the doorbell@@KERUIOfficial

[@nagarjunareddy8376]

because I didn't get any adaptor for the receiver, as an adaptor is required the whole time for the receiver which watt and ampere are best recommended for the adaptor@@KERUIOfficial

[@KERUIOfficial]

The power adapter used to charge the video doorbell has the following specifications: output DC 5V/1A, type C.@@nagarjunareddy8376

[@MohammadnasimShirdil]

We have this thank you so much we were trying to fix it but we can but you guys help us. Thank you. ❤

[@athulgeorge6000]

Doorbell and the Ding Dong nit pairing. Please help

[@KERUIOfficial]

Hello, please follow this process to pair: 1. Plug Dingdong in power souce. 2. Long press Dingdong match button for 2 seconds, indicator light on suggesting enters pairing mode. 3. Press doorbell button once, 2 devices will pair with each other, after paired successfully, indicator lights off. Warnings: 1. During pairing, 2 devices should be as close as possible. 2. Make sure the doorbell is fully charged. 3. After pairing, the indicator light will automatically turn off. 4 . If you don't ring the doorbell within ten seconds, the dingdong indicator will go out automatically. 5. If pairing fails or re pairing is required, please repeat the pairing process.

[@emergencyteds]

Hello - when the door bell rings it doesn't give an option to change my voice from female to male?

[@KERUIOfficial]

Yes, it has this feature.

[@iqrapublishers6036]

When its automated sound play "Connected to network, being binding please wait" Then immediately sound come "Please rebind" Whats matter?

[@KERUIOfficial]

Hello, I have received your feedback and we are analyzing it, but I still hope to record a video. Is it convenient to record a video?

[@parabensalmancil]

exactly the same as mine, and I'm in Ireland!!!!!!!

[@cherylperry9600]

Having trouble with the voice application but otherwise videondoor bell works fine any help please

[@KERUIOfficial]

Hello, please give the corresponding permissions to the APP.

[@dianneusero9879]

@@KERUIOfficial can wr use 2 receiver? I bought an extre reciever but only one works

[@JostinReykon]

@@dianneusero9879 funciona uno por cada teléfono

[@DonnaAbbott-y1u]

Can you just use as a door bell. And talk with out wifi??

[@KERUIOfficial]

Hello, if the devices are disconnected from the Internet, they are just ordinary wireless doorbells and cannot talk to each other.

[@prinpas9063]

How come the verification code doesn’t send to email?

[@KERUIOfficial]

Hello, please check spam box in the email.

[@kuddusist]

how you setup in two device. i setup in one and now i like to add another one how do i do that

[@KERUIOfficial]

Hello, the operation method is the same. The + button in the upper right corner means adding a device.

[@yaraqueen3686]

What about the battery life? How long can the battery maintain?

[@KERUIOfficial]

If the number of triggers per day is less than 5 times, it can be used for about 3 months.

[@morganmccormack8947]

Mine says ecrypted channel being constructed what does this mean?

[@marianitareyes4586]

How can I access my camera to look automatically

[@marianitareyes4586]

Is there anyway to access the camera to look in it?

[@KERUIOfficial]

Hello, this one does not support APP direct viewing.

[@gingernut2236]

All up and running... But the bell does not ring on phone... I will get an image which says there is an app notification. But if bell was rung and phone is in bag i would never know. Any ideas

[@KERUIOfficial]

Hello, please unmute your phone.

[@LiamBaker-so5mc]

@@KERUIOfficial please unbind me please 12200b01cde3

[@julespatrick2125]

for me it's always "Binding failed"

[@KERUIOfficial]

Hello, please confirm that when performing the binding operation, the wifi frequency connected to the mobile phone is 2.4Ghz, the APP has obtained the location permission, and the wifi password cannot have special symbols.

[@julespatrick2125]

.@@KERUIOfficial Confirm. wifi frequency connected to the mobile phone is 2.4Ghz and Wifi password has only numbers

[@KERUIOfficial]

Hello, have you combined the 2.4ghz and 5ghz wifi? Please do not merge. When configuring the network, the mobile phone must be connected to the 2.4Ghz frequency band.

[@julespatrick2125]

@@KERUIOfficial I'm still encountering the same issue. I stopped the 5Ghz and only connected to the 2.4Ghz, but same issue. Current device ID: 1220030049dc

[@KERUIOfficial]

Hello, can you record the whole process as a video and send it to me?@@julespatrick2125

[@telson71]

Hello guys, I don't have notifications in my phone when ringing the bell, I have on the settings on my phone, any solution? Thank you 😊

[@KERUIOfficial]

Hello, make sure the network is open and the APP is running in the background.

[@telson71]

@@KERUIOfficial thnk u for your fast reply ,my network is open and the app is running,still doesnt give me notification.....

[@KERUIOfficial]

I would like to ask if the app notifications are normal when you are connected to your home wifi at home?

[@shaytelshamira8879]

Having trouble connecting mine to the app any help?

[@KERUIOfficial]

Hello, please use 2.4ghz wifi. The location permission must be turned on on the phone and authorized to the APP. The Bluetooth function must be turned on. The wifi password cannot have special symbols.

[@KERUIOfficial]

Reset the device and reconnect.

[@tamastapolcsanyi6594]

Hello, How can I connect to TUYA? I tried with tuya's QR code, but it doesn't beep like the other compatible door bell.

[@KERUIOfficial]

Sorry, this one does not support tuya smart

[@tamastapolcsanyi6594]

@@KERUIOfficial Thanks for the quick answer. I chose this device because the seller advertised it as such, compatible with TUYA APP and 2022 development. I thought it would be good for "Home assistan". I can't use it with the X Smart Home APP either. The device's response is "re-bind" continuously.

[@KERUIOfficial]

@@tamastapolcsanyi6594 Sorry, can you tell me which seller advertises this way? I'll go check it out.

[@tamastapolcsanyi6594]

​@@KERUIOfficial Aliexpress Elec Service Store:Elec Service Store (I just looked back and see that the TUYA function has been deleted, but I have a saved image.) The problem is that it doesn't work with anything, so now it's just a decoration on the shelf. Can you help me to at least make it work with own application (X SMART Home app)? I have already sent a video to the seller, but there is no response. I think someone used it and registered the product before me, so I can't connect.

[@KERUIOfficial]

@@tamastapolcsanyi6594 Hello, if the device is bound to an account, there will be a prompt on the APP interface, you need to provide the ID number of the device, and we will help you unbind it.

[@soothingrelaxation7665]

Can I see live or does someone need to ring the doorbell?

[@KERUIOfficial]

Hello, someone needs to ring the doorbell.

[@LawnBunny777]

@@KERUIOfficial So it only records when someone rings the doorbell?

[@mariacolapietro7552]

i cant see how to enter in pairi ng mode, itdoes not work automatically as you show in the video, not at all

[@KERUIOfficial]

Take off the back panel and you will see a hole with a reset button underneath. Take a toothpick and long press the reset button and it will enter pairing mode.

[@missspinekracka]

How do i rebind my doorbell

[@KERUIOfficial]

Please tell me your doorbell ID.

[@nutsnicholas3022]

How do you rebind device. As its all mine keeps saying, and it's getting on my nerves🤦

[@KERUIOfficial]

Hello, please tell us your device ID number, we will unbind it for you, and then you can rebind it.

[@leonskennadyful]

Perfect Thank you so much. Have lovely Xmas and happy new year.

[@kashif7329]

I am also facing the same problem. After 90% it times out and doesn't bind. It also gives error

[@anellmoreno5640]

Logro resolver e problema?yo sigo con lo mismo no pasa de 90 y dice que no fue exitoso y así sigue una y otra vez

[@kashif7329]

@@anellmoreno5640 how did you solve??

[@ebekir_semerci]

Hello, is there a motion notification?

[@KERUIOfficial]

Yes, it has.

[@amberbennett9023]

how? I am wanting to view the camera from my phone and get motion notifications@@KERUIOfficial

[@KERUIOfficial]

This video doorbell does not have a PIR motion sensor and will not wake up due to moving objects.

[@yajobc]

Why it dont connect to the app if the doorbel rings i dont see anything no video no message

[@KERUIOfficial]

Hello, please make sure the APP is running in the background.

[@rickyla9892]

i want to see who is outside the door without people pressing the bell. This thing doesn't do that, i am about to trash it

[@janethahughes7344]

I feel the same only works when someone press it 🙃 no motion detector or nothing 😒

[@bradyoung4572]

Plus it doesn't seem to work on mobile data when your away from your house and wifi...... what's the bloody point of having it

[@nagarjunareddy8376]

Hi, I purchased this product in bulk to sell it to customers, there is no adaptor for the receiver, so I want to add an adaptor for the receiver for customer convenience, which adaptor is recommended for the receiver.

[@KERUIOfficial]

Hello, the power adapter is output 5V1A.

[@kriuk3000]

Why my receiver can't reset, it's only ring first time plug in power, then its off. Must plug in again :(

[@KERUIOfficial]

Are the receiver's volume buttons or music buttons not working?

[@nelahurst6158]

I got this doorbell first day it showed the picture and sound on my mobile but after that when someone rings it does not sound or show picture on my mobile . Only the receiver sounds. Can anyone tell me why?

[@KERUIOfficial]

Hello, please make sure the APP is running in the background.

[@nelahurst6158]

@@KERUIOfficial Yes the app was running OK

[@paulchenier6390]

When the bell rings it does not go to the accept call screen . Help 😮

[@derekhumphrey6489]

Same hered

[@fredWaxBeans11111]

I had this doorbell working, however, recently I noticed the app was not notifiying me when the button was pushed. Eventually, I uninstalled the app, then reinstalled it (sometimes that will fix issues with the app). However, now it will NOT bind to the network. I've tried everything. I tried another Android device. It simply will not connect. You get what you pay for. A steaming pile of Hippopotamus Turd.

[@dennisfraser6896]

On microphone get feed back and static.?????

[@FritiquaW]

How do you get it unbinded?

[@KERUIOfficial]

Hello, please send me the device ID number and our engineer will unbind it.

[@goddessqueen9061]

I need help with that also.​@@KERUIOfficial

[@debbchin]

How is that I can't bind the device successfully. Each time after the "assigning network, please wait" the result says that "networking failed, please reconfigure" How do I do next, please advise. Appreciate and Thank you.

[@KERUIOfficial]

Hello, please ensure that the 5G and 2.4Gwifi of the router cannot be combined, enable location permissions and authorize it to the APP.

[@tayajohnson7646]

What about the motion sensor

[@KERUIOfficial]

This one doesn't have a motion sensor, it's an infrared sensor.

[@wayofthefist697]

May I use this video to promote this product ?

[@KERUIOfficial]

of course.

[@barrettbarnyard1959]

second day of trying. networking failed, please reconfigure. I called my service provider and we did everything we could think of. nothing worked. guess it's junk now.

[@shannonelkins3603]

It won't allow me to login grrr is there cus support at all?

[@shannonelkins3603]

It also won't send verification code

[@KERUIOfficial]

Hello, please confirm the permissions of the APP, or go to the text message to see if it is in the "trash"

[@cherylperry9600]

How can I use the motion detection and the voice

[@KERUIOfficial]

Hello, this video doorbell has no motion detection function.

[@ngocphuongnguyen442]

I bought one but was not able to connect to smart phone. It always say binding failed. How to solve it?

[@mickferryelliot8501]

im the same did you sort the problem . hope you can help me

[@alanjohnson5240]

Can the x9monitor live without a call

[@KERUIOfficial]

Yes, it cannot be activated on the APP.

[@alanjohnson5240]

@KERUIOfficial how can active live video monitoring with out the app

[@alanjohnson5240]

How can monitor live video without a caller

[@KERUIOfficial]

@@alanjohnson5240 Sorry, the doorbell cannot be woken up on the APP, and this function is not supported.

[@KERUIOfficial]

@@alanjohnson5240 Sorry, the doorbell cannot be woken up on the APP, and this function is not supported.

[@mementosplit]

Hello can You help me to unbind two devices?, I have the ID-s

[@KERUIOfficial]

Hello, please give me the device ID number.

[@stephaniem.ramirez3067]

@@KERUIOfficial can u please unbind my device the id number is 12200900075c please thank u so much

[@mementosplit]

@KERUIOfficial thank You here are the ID-s 122003002066 12200300483d

[@KERUIOfficial]

Hello, we unlocked it for you.

[@mementosplit]

@@KERUIOfficial Thank You so much for unbinding the 2 devices, it works again. have a nice day

[@MohomedShaffras]

Unable login please advise

[@Pjsev]

It says my email address isn't a valid email address, so can't even set it up.

[@ashley-rd7pb]

It keeps telling me I can't find what dose that mean

[@KERUIOfficial]

Hello, please reset your device.

[@MegaBear23]

Motion sensor???

[@sophiakirby43]

I can't login or create an account that it keeps saying I need to continue. I uninstalled & reinstalled the app.... still nothing. Network Error then it takes me to blank page

[@whynot7726]

Same too what to do?

[@lordkeepmesane3-6-57]

how do you answer a call

[@KERUIOfficial]

Accept video on mobile.

[@barrettbarnyard1959]

nope. trying to connect and it is not able to find device

[@KERUIOfficial]

Hello, please reset your device.

[@barrettbarnyard1959]

I did. Twice. Then it say network connection failed

[@derekhumphrey6489]

Can’t see who’s calling

[@adrianasmarcondes5162]

I did not receive the login code in the email

[@KERUIOfficial]

Hello, please check spam box in the email.

[@diekcelina5398]

Why mine is black white screen i want color!

[@KERUIOfficial]

Hello, is the hole under the lens blocked? It is used to sense light intensity and switch black and white/color.

[@diekcelina5398]

@@KERUIOfficial no it is not just get the black white color

[@KERUIOfficial]

Hello, it may be because the light outside the door is not bright enough, causing the infrared night vision function to be triggered all the time.

[@melissamiller3466]

Why can’t I bind my husbands phone again? It was working fine now when I try to bind it, it gets to 90% then says failed network timed out

[@KERUIOfficial]

Okay, you can try turning it off, wait 10 minutes, wake it up, reset it, and then try binding it to your phone. If the router itself has the function of combining 5G and 2.4Gwifi, be sure to turn it off.

[@melissamiller3466]

@@KERUIOfficial what do you mean turning it off?

[@KERUIOfficial]

What I mean is that if there is a function like merging the wifi of the two frequency bands of 2.4ghz and 5ghz, this function should be turned off, because the X9 does not support 5Ghz wifi.

[@davidcogan7280]

Can't pair ding dong machine...have pressed button for 3 secs it blinks red...and then pressed door bell.....but ding dong machine dies not work what am I doing wrong..

[@KERUIOfficial]

Press and hold the match button of dingdong, its indicator light should be steady on, then press the doorbell button to complete pairing.

[@tiawnaarndt8906]

@KERUIOfficial I have tried everything to get my doorbell to connect to bluetooth and my device, it seems like a piece of junk. Then i reset everything to try it again and now it just continuously says "please rebind". Im getting so sick of this. Can you help so I just don't waste my money?

[@KERUIOfficial]

Hello, please make sure that the wifi name and password have no special symbols.

[@tiawnaarndt8906]

@KERUIOfficial They don't have any special characters. What do you do next to fix the issue? Or did I just waste my money?

[@tiawnaarndt8906]

@KERUIOfficial can you unbind my device?

[@KERUIOfficial]

@@tiawnaarndt8906 Yes, please tell me your device ID number.

[@KERUIOfficial]

Hello, the device only supports 2.4Ghz wifi, please turn off the wifi signal combination of the router. Wifi signal merging refers to combining 2.4ghz wfii and 5Ghz wifi into one signal. , please turn off this feature.

[@KirboTurbo18]

Why does the voice sound like Pathfinder from Apex Legends? LOL

[@mizisempoicom]

This waterproof

[@lindajohnson3275]

No

[@monpotecourtier]

Hello, it was supposed to do détection... It doesn't.

[@KERUIOfficial]

Hello, this video doorbell does not support motion detection.

[@monpotecourtier]

@@KERUIOfficial Hello, thanks for you answer, please tell tour resellers to stop lying.

[@thepowerfullie3906]

I came to figure how to recharge once it's up. Thanks. I have another el cheapo one at my storefront, I love these things. If they get stolen it doesn't matter it cost me less than 15 bucks

[@KERUIOfficial]

Hello, the adhesive tape fixes the bracket part, you can take off the doorbell to charge it. According to the installation video, go down in reverse.

[@johb6665]

The sticky part won’t o e off the wall

[@thepowerfullie3906]

@@KERUIOfficial I figured it out, your right

[@stv1111]

Once you use the tape or you screw it to the wall or frame..you have to remove a dmall scree underneath it take it down to charge it.

[@mariusdanciobanu2433]

Hello, If the app is not open on my phone is not giving me any notifications when someone is ringing at the door. Could you help, please?

[@Cam-v9s]

Why doesn’t is just record the whole time? Why only when someone rings the bell???

[@KERUIOfficial]

Because this doorbell uses batteries, we need to consider its battery life, so it can't record all the time, it needs to sleep. Maybe you need a camera that is always running?

[@VicTor-ob9ch]

Hello, it doesn't work, how do I unlink? Thank u

[@KERUIOfficial]

Hello, take apart the back panel of the product and you will see a hole with the reset button inside. Press and hold it and the device will reset to factory settings.

[@VicTor-ob9ch]

Como desvinculo el dispositivo? Id: 12200b010dd1 thank u

[@KERUIOfficial]

@@VicTor-ob9ch Hello, we have helped you unbind.

[@VicTor-ob9ch]

@@KERUIOfficialmuchas gracias!!!! Perfecto!! Gracias!!❤️

[@kikyestrada4794]

What is the customer service number for this item

[@KERUIOfficial]

Hello, please use the conversation method provided by the shopping platform to contact us.

[@mickferryelliot8501]

mines keeps saying failed to bind .. any help please . anyone .. thank you ..

[@KERUIOfficial]

Hello, please try resetting your device.

[@billestevez1333]

Saludos tengo que pasar el Id del dispositivo para poder enlazarlo ?

[@KERUIOfficial]

Hola, reinicia el dispositivo una vez y luego puede vincular la aplicación.

[@billestevez1333]

@@KERUIOfficial ya lo e echo y nada.

[@KERUIOfficial]

Hola, restablezca el dispositivo a la configuración de fábrica.

[@iqrapublishers6036]

Hello How are you? I purchased a doorbell x9 it gives binding error I have checked all issues but problem still No special characters in wifi name and paswd. My wifi 2.4GHz I have reset from back Follow your video but problem is not solved Plz help

[@KERUIOfficial]

Hello, I hope there is a video, so that we can refer to it. Is it convenient to record a video?

[@joserodriguez-vo1yt]

the same here

[@KERUIOfficial]

@@joserodriguez-vo1yt Hi, are you using a wifi 6 router?

[@joserodriguez-vo1yt]

@@KERUIOfficial thanks for contact, no it s a spectrum class n router, I also try in a hot spot from my cellphone.. but always crash in 90%

[@KERUIOfficial]

@@joserodriguez-vo1yt Hi, can you tell me your area? I can ask our technology, what can help you.

[@TheCamillemossi]

How to disable the sleep mode. I got the message device in sleep. I want to have access directly to the camera of the doorbell. Is it possible.How to do it

[@KERUIOfficial]

Hi, sleep mode cannot be disabled as it is low power.

[@anuelly8]

Please, how can I stop the hibernation mode, and keep the movimet sensor actived? ML1T *** Thank you!

[@KERUIOfficial]

Hello, this is a video doorbell with low power consumption and cannot cancel sleep.

[@skysthelimit4ya243]

@@KERUIOfficialhello can you please unbind my two devices so I can use my camera. I’m having a hard time setting it up. device1 ID: 1201400283c device2 ID: 12200a010395

[@luayalyafai1127]

My dont do motion or live view

[@KERUIOfficial]

Hello, this video doorbell does not have the two functions you mentioned.

[@kingsproductions7985]

@@KERUIOfficial you said that it doesn't have a live view?

[@alisharani4146]

My chime is not working ,don't know why? 😔

[@KERUIOfficial]

Hi, can you please describe in detail? Or you can shoot us a video.

[@yeopearly]

I am having the same issues too. Doorbell paired with receiver, pressed the bell for first time can. After a few minutes the receiver no sound.

[@KERUIOfficial]

@@yeopearly Hello, I am sorry about that. I want to ask: if you using a metal door?

[@emersonpcruz]

I am having low latency problems sometimes the images freeze and there is a delay to speak and to hear the device? Do you have some idea?

[@KERUIOfficial]

Hello, may I ask if it is pasted on the metal door, the metal door will block the wifi signal, and whether the wifi signal outside the door is normal.

[@audreyhirst9700]

The solution is to create a specific 2.4 ghz connection on your wifi router, after this it will pair up to 100 without any problem

[@SuperDeniseg1]

How do you do that please?

[@tanyab4128]

Iam trying to listen but that music is messing me up if you gonna give directions do without that music background!!

[@YoanCaicedo]

Doesnt work 😔

[@KERUIOfficial]

Maybe u need to reset the devices.

[@kenjones1632]

Seen me coming. To good to be true at the price.

[@saheerudeen]

same here as well is there any solution ? thank you !

[@billestevez1333]

Me pueden ayudar ?

[@KERUIOfficial]

¿En qué puedo ayudarte?

[@billestevez1333]

@@KERUIOfficial tengo una de esas del video y no funciona me da error

[@KERUIOfficial]

¿Necesitas desatarlo? Te podemos ayudar.

[@billestevez1333]

@@KERUIOfficial si exacto

[@KERUIOfficial]

Hola, proporcione el número de identificación y lo ayudaremos a resolverlo en segundo plano.

[@ElTelBaby]

Thumbs DOWN purely 4 the Annoying Music

[@KERUIOfficial]

We are sorry, we will pay attention next time. Thank you for your reminder.

[@Texasrockstars]

How can I watch live with no ring

[@KERUIOfficial]

Sorry, this feature is not supported.