DoorDash Dasher: 7 Ways You Can Be DEACTIVATED

[@YourDriverMike]

⚡️Learn more about what happens when you're deactivated, watch this video next: kzbin.info/www/bejne/m4C8dap9q9GLi68

[@rawtime]

Great editing Mike.

[@YourDriverMike]

Underrated comment lol thanks I appreciate that. Editing takes the most time so thank you for noticing 👊🏻👊🏻

[@davidjr3769]

Make sure to have a dash cam , my dash cam has about 3 weeks worth of videos. I save video on ones that say leave at door but you hand to them, I always make sure to keep my dash cam pointed in that direction. If it is an apartment i and it says leave at door and hand it to me , I just go to my cam and take a picture.

[@priscillacasey9165]

I agree with taking pictures whether it is hand to me or leave it. It covers both parties. I had a driver deliver my food to the completely wrong apartment building and unit and took a picture proving this error.

[@YourDriverMike]

Thanks Priscilla!

[@gatrgurlfl3980]

I had to learn the hard way. Two customers, hand it to me, even said have a nice day and right after they took the order they told Doordash they never got it!! But Doordash did their investigation and thank goodness I am still active!! I do Doordash full time so it was so scary while waiting to find out. Be safe!!🤑😷

[@jacksonsmith4935]

I put my iPhone on record every time there’s a hand it to the customer order. That way if that happens there’s obvious proof. It looks like I’m just holding my phone but I’m recording their address and food

[@gatrgurlfl3980]

@@jacksonsmith4935 smart!! I will try this tomorrow!!

[@YourDriverMike]

That’s the scary thing, straight fraud from customers that jeopardizes your job. I anticipate DD is getting a lot of push back on this and I would guess they’ll have a revision down the line

[@gatrgurlfl3980]

@@YourDriverMike I sure hope so!! I have learned so much from you in your videos. Keep them coming!!

[@georgeschneider2414]

Hey Mike! I got my first DD contract violation yesterday but you won’t believe how🤦‍♂️. I got a Chinese food delivery to a hotel. The customer wanted me to bring food at his room. I usually start the 5 minutes waiting timer on my way to the door. The customer decided to come out to the main entrance , yelled at me for starting the timer and took food. After leaving the place, I got a notification from DD that my last delivery was not delivered. The mind blowing part is that I recognized the customer. He is a fellow DD driver and we met and talked at several restaurants. I explained to DD what happened and let them know that I have a bodycam and a bodycam to back my statement. The violation was removed this morning. I am amazed that another driver can stab me in the back 🤦🏼‍♂️👀

[@YourDriverMike]

Thanks for sharing George, what kind of body cam do you have? Any issues recording inside establishments with that?

[@georgeschneider2414]

@@YourDriverMike I have a Miufly 1296p HD 128GB. I haven’t had any issue with it. I live in a one person state consent.

[@sameethehairstylist]

I feel like the customer always gets away with it because even if you took a picture of it on their porch it doesn’t mean you didn’t pick it back up and pick it in your car.

[@YourDriverMike]

Exactly, very slippery slope here and drivers really need to over document if possible. Hopefully there aren’t upticks in customer fraud cases.

[@iamblade7862]

Take a Go pro and record all your deliveries

[@QuietBreezie]

Great into👍 I subbed

[@ibslimm2334]

Same here

[@YourDriverMike]

Glad to help 👊🏼

[@jeffb.4800]

I have now completed 1164 orders since August 17 2020. This has been a great side hustle :)

[@YourDriverMike]

Nice job! 🚀🏦

[@TizhaB33zdatfreak]

I video record regardless if its no contact or hand it to me. I'm not playing any games with liars and thieves, trust NOONE. Ive had people put leave at door and then they pop out and try to get the food from you while you are taking the picture. You don't know any of these customers personally so treat them as such...document, document, document! I'd be weary of stacked orders as well..if its two orders from a restaurant you know isn't fast..dont take it. Got a late delivery that wasn't my fault because the restaurant that had both orders late 🙃

[@YourDriverMike]

Surprised they didn't have the ratings protection for that restaurant delay, so they gave a contract violation for that one?

[@TizhaB33zdatfreak]

@@YourDriverMike i dont see any contract violations but it did effect my on time or early percentage even though I arrived 5 minutes early and left as soon as I got my orders -_-

[@shiftonephoto]

Had the worst ridiculous extreme late contract violation today. I marked arrived, walked in and they told me the order was going to be 15 minutes..so I went outside, then 12 minutes later the actual restaurant is calling me "it says you are here, but you didn't get the order " it was a sushi place. I told her she told me it was going to be 15 minutes, and she said no its been ready for awhile. I get the order and hit picked up and the time to deliver is already passed..it was 12:26 and it said deliver by 12:23. So I contact support while I'm driving and tell them what's going on, they didn't really do anything and when I dropped the order off I got an extreme late to pickup 16 minutes. It counted when I picked the food up when I marked picked up order obviously, but I had already been inside and swipe arrived I was waiting for the food. I think this happened because the restaurant actually uses the tablet, and maybe it was marked ready when I got told 15 more minutes? Needless to say I hate seeing that contract violation on the top of the screen, and think there is definitely something wrong with that system. Also lately I've been getting orders with hardly enough time to get to the restaurant, like today I had 4 minutes until pickup time and I was driving the wrong way away from the restaurant and would have to turn around and there was a bunch of traffic so I actually unassigned because I didn't want some more extreme late garbage to come up.

[@alyssao7919]

I recently was 15 minutes late to a house because I accepted a double/stacked order and DoorDash told me to drop off the second order first since it was closer. So I did, but the restaurant was just so slow (not even that busy), and because of me accepting & waiting on the second order, it made my first order super late. Just something for me to learn for the future!

[@YourDriverMike]

Thanks for sharing Alyssa, I would sometimes check the delivery order of stacked requests just to double check what DD says in the app but even if you received a contract violation hopefully this is a one off occurrence

[@MSalvadorStudios]

when i see a customer puts "hand it to me" i just leave it at their door, take a pic of the order and send it to the customer. Because that way i have evidence and im also im no risking my life to get coronavirus

[@cameronbuongiorno8745]

When it says hand it to me I screenshot the order, take a picture of the front of their house and then hand it to them

[@orlinchirinos1981]

The same way I am. Some times customer wants you to handover the food.

[@YourDriverMike]

Key takeaway: document! Screenshots, pictures, texts. Is it worrisome that drivers need to be so careful nowadays?

[@cameronbuongiorno8745]

Yes! I've been a victim of customers committing fraud twice, fortunately however the second time it happened doordash took my side

[@agentcarmichael]

Ubereats is doing PIN confirmations for some of their hand it to me orders. I hope DD implements this feature to protect the driver

[@YourDriverMike]

Yes that would be great for 'hand it to me' deliveries or any time a customer comes outside for the delivery (ensuring it's an authorized recipient)

[@The_North0]

Problem is, customer could be taking forever to come out. Time matter.

[@nate4shave]

Great info bro thanks for sharing

[@YourDriverMike]

Glad to help 👊🏻

[@orlinchirinos1981]

I had a few contract violations. That's why I always take a picture before I hand the food to the customer. Then fill out a form a form that DoorDash sent me thereafter when the customer report me for "food not received" when I have the picture. Incredible!

[@YourDriverMike]

Picture of the food at the front door? What if the customer says you didn’t hand it to the right individual? Slippery slope with these violations I feel like DD will need revisions in the future

[@MattDaGamer21]

I almost got deactivated because a customer decided to not come down stairs. Plus I had an additional delivery to take care of.

[@YourDriverMike]

I have some concerns with contract violations for drivers, always make sure to document

[@MattDaGamer21]

@@YourDriverMike definitely, thank you.

[@lynnesgigsandbuys]

My wake up call was this last December. Got rear-ended and, the Uber Eats App paused my account for six weeks. Was a Diamond level Pro at the time and, receiving great high paying orders. I was on Grubhub, Doordash, and Postmates so immediately turned on DoorDash as a secondary app to Grubhub. Always have backups, as of late I'm still green level pro because I largely get crappy low paying orders on Uber Eats. I have to be more selective to make it worth my while.

[@YourDriverMike]

Hope you were okay Lynne and everything was taken care of. Good call on having backups that’s a must

[@escolaparaimigrantes9105]

Mike I like you video so top 🔝 one question for acceptance rater 100 percent I will no be deactivated right you or not please and thanks??

[@michaelhuebner6843]

You can never be deactivated over your acceptance rate. You are an independent contractor and can decline any order for any reason. My acceptance rate got as low as 7% at one point. I usually average between 20% to 30%. If you don't believe me read it for yourself. It clearly states in DoorDash's ICA that Dashers can never be deactivated over their acceptance rate. It's really only there for people who are trying to be a Top Dasher. Being a Top Dasher though isn't worth it at all. Live by the motto "no tip means no trip" and decline those Wal-Mart and other shopping orders. Those customers rarely tip and the employees take too long bringing the order out to your vehicle. Not to mention those times you get 6 cases of water or 4 large bags of dog food.

[@YourDriverMike]

You cannot be deactivated based on acceptance rating

[@JustJoe83]

It is a shame how paranoid we as drivers need to be delivering on any app. I see these young teens on apps like TikTok bragging about getting free food etc..and it's awful. On the flip side, I did have an Uber Eats driver steal my food. Watched him drive up in front of my house, marked as delivered and drove off. There are dishonest people on both ends. Thank you for the tips on covering ourselves. Better safe than sorry

[@YourDriverMike]

Good points, this whole violation policy may be causing more problems than it solves. We’ll see how it goes

[@DJNX4995]

What’s this uber connect? Seems new

[@YourDriverMike]

More here: www.uber.com/blog/uber-connect-ondemand-package-delivery/

[@DJNX4995]

@@YourDriverMike am I able to sign up with that? I’m in the la county area even though my account has been waitlisted for months

[@shweird]

Is it every 100 deliveries that roll off a bad rating or every 100 ratings left? I started out with two 1 start because I wasn't sure what I was doing, but now I'm getting all 5's. I have 23 5's and 2 1's for a 4.68 rating.

[@yesic2288]

I take pictures of the house after handing it to them or the apartment building if they put leave at door but they came out instead

[@YourDriverMike]

I think that might be the most difficult situations, contactless that turns into a handoff. That you mentioned documentation is key

[@RefBurns24]

Also, should add, what Door Dash currently says your rating is compared to what the app says. I have been trying to get more info out of DD for two weeks. They say that my rating is 4.43 when I asking why I do not have access to early access scheduling. The app show my rating is 4.84. The only reply I receive is the escalation team confirms your rating is 4.43, the app just may not be updated. Find it hard to believe with the huge difference and that it has been over two weeks.

[@michaelhuebner6843]

DoorDash delays customer ratings because they remove unfair ratings that Dashers get from customers. Customer ratings are moronic anyways because multiple studies have been done and each confirm that customers are 10 times more likely to leave a negative review over a bad experience than they are to leave a positive review over a good experience. Humans love to complain. The ratings system should be abolished entirely.

[@RefBurns24]

@@michaelhuebner6843 I have 2 unfair rating listed as removed as well. It is now just a matter of principle.

[@YourDriverMike]

I think that’s what PM does right, they don’t even have a driver ratings system anymore

[@spencerward3606]

Thanks for the videos, I feel it is great advice for anyone looking to get into the gig economy. I love working but worry about being deactivated from DoorDash for a silly reason that is out of my control. I have a W-2 job right now, i left a job I had been at for the last 12 years last year as a diesel mechanic. I switched to being a class b truck driver. Both jobs are good but my main issue as I suspect for other jobs is getting my vacation time approved. Companies always seem to say they are too busy and want you to take vacation another time and it becomes a headache (and I had more than 120 hours vacation time). Then I wanted to take another vacation two months later and “you just took vacation, why again”. I would like to be more in charge of my schedule and when I work. Multiple streams of income, I will start this year. Thank you.

[@YourDriverMike]

I appreciate you sharing your story Spencer. One of the biggest reasons why I decided to work for myself was setting my own schedule. With that come many new challenges. Wishing you the best in your endeavors!

[@gatrgurlfl3980]

If is says hand to customer I get out of the car ready to take a pic and text that to customer, usually with the numbers to the address. That goes to Doordash as well. So I have proof.

[@YourDriverMike]

Proof is showing to be more and more important on these apps this year

[@ariestre7702]

Thank you for showing extended care for us gig workers by encouraging not to put all eggs in one basket( although I do love Doordash😊) and of course sharing a lot of information I just learned. Your knowledge and this channel are immensely valuable!

[@YourDriverMike]

Glad to help Ariana thanks for watching! 🙌🏻

[@RikkiNudelman]

I was just deactivated after 8800 deliveries and 5 years and being a top dasher. I am shocked I pleaded with the te to no avail.

[@leviathanx1319]

Dl Timestamp camera puts the address and time in picture even without address in pic.

[@YourDriverMike]

Don’t see it in the Apple App Store?

[@johnnewport2270]

They said I didn't drop off an order I called I have 230 deliverys in first 3 weeks they said lol no they did get the order and they said that just bc all my ratings 5.0 87 accepts rate 98 completion rate 96 % early or on time so it's your rating 100%...

[@majormajid303]

Never thought I could get my account back, but you saved my job sir ⬆️ am forever grateful to you sir..👆👆

[@xawsum1x979]

"This channel is dedicated to your success in this uh-gig economy. So if you are new to this channel consider subscribing." I miss this intro.

[@chrislee4755]

I miss that too!

[@YourDriverMike]

Still helping with the gig economy but with the old adage “don’t put all of your eggs in one basket” we need to think about diversifying income streams 📈💸

[@brianna_lynch]

Do you think they’ll deactivate me for the accident I got in a month ago? It was while I wasn’t working. The accident was my fault due to failure to brake.

[@xxrecklezzxx8485]

No idoitaaa

[@YourDriverMike]

If you weren’t on the platform there shouldn’t be an issue. If they rerun your background check and if this causes a flag on your account however there may be an issue.

[@brianna_lynch]

@@YourDriverMike I wasn’t working so hopefully i’ll be okay.

[@thenobleone-3384]

I got deactivated and still haven't been hired back I will possibly go to Postmates. I don't really like Door Dash they have u go really far to deliver. I was on a Bike that sucked when I delivered in Chicago

[@YourDriverMike]

Thanks for sharing Mustafa, what did they deactivate you for? Seems like there's been a wave of deactivations recently

[@thenobleone-3384]

@@YourDriverMike it's been really difficult since I was deactivated there have been periods when I started with Uber Eats last yr that I don't receive orders. I'm moving to Portland once I receive the Stimulus relief fund. All I can do is improve with this in Oregon. I have appealed multiple times with Door Dash and they haven't let me back with the company.

[@thenobleone-3384]

@Noé André I'm not letting this bother me I have moved on and I'm trying to get on with Postmates. My plan is to work both Uber Eats and Postmates this yr. I hope Covid gets better it has been a rough few yrs for me.

[@paulovictor1922]

I lost my doordash account, but I have how to prove no my fault, somebody know if the office in San Francisco is open ? The doordash support is no helping

[@YourDriverMike]

Hi Paulo, I would trying calling Dasher support if possible 855-973-1040

[@mariaovalles6072]

Remove your invited code from youtube.

[@michaelhuebner6843]

He already did. This only applies to DoorDash.

[@YourDriverMike]

Hi Maria, like Michael mentioned I already removed the invite link. I also previously reached out to DoorDash in October for clarify on the referral program and did not hear back.

[@michaelhuebner6843]

My completion rate is slowly dropping because I no longer do any delivery when a tip is not included. This is mainly due to stacked order requests. DoorDash loves to combine tipping and non-tipping customers in a stacked order. With the revelation that Outback Steakhouse and some other restaurants are stealing delivery driver tips when the customer orders from the restaurant's website or app and pocketing the tip themselves I no longer do any delivery when a tip is not included. It's very simple to unassign a non-tipping customer with a stacked order request. Simply click on the customer info and unassign the customer that isn't tipping and deliver to the customer that is tipping. When I figured this out I now have a 100% tip rate on my past 40 deliveries. My completion rate is now at 93% and I expect it to average out and stay right around 90%.

[@YourDriverMike]

How do you know for sure that the order doesn’t include a tip?

[@prachishah9436]

okay so i work at mcdonalds and i'm also a dasher. we always have this one dasher come in and when we ask him to contact the customer in case of us not having certain things on the menu, he does not wanna contact the customer and just simply leaves and unassigns the order. he probably does the same thing everywhere he goes. i wonder how is he still with the company lmfao

[@michaelsuzio4364]

I do that sometimes my completion rate is usually 91%-93% so I might do something like that 1 out of 10 deliveries

[@YourDriverMike]

Really doesn’t take much time, call and text and if they don’t respond continue with the order and state so in a text to the customer citing they didn’t respond.

[@prachishah9436]

@@YourDriverMike exactly my point!

[@prachishah9436]

@@michaelsuzio4364 yeah the thing is he's done that 8 times outta 10 he's came to my store and he probably does the same thing everywhere he goes

[@michaelsuzio4364]

@@prachishah9436 yeah I do it occasionally backing out of an order I decline taco bell orders due to this issue

[@davisluismathew2173]

I can't thank *Hyntech_* enough for getting my account back feels good to be back on this move again💯💯

[@BurgBoy7]

First

[@YourDriverMike]

Thanks for watching!

[@majormajid303]

Never thought I could get my account back, but you saved my job sir ⬆️ am forever grateful to you sir..👆👆