Service Gap Model | Customer Gap | Knowledge Gap | Delivery Gap | Communication Gap

[@rahulshankarchavan14]

I must tell you, you are genius and eloquent speaker. Who has in depth knowledge of what he is going to speak up 👌

[@dramitlal]

Thanks for your wonderful comment...

[@smitparmar12]

Thankyou sir for making it crisp and clear, in my vipul prakashan textbook they have complicated it which is tough to comprehend and summarise, your explanation and breaking down of each points with examples positioned it my mind, i have the exam of service marketing in two days and this will help me a lot... thankyou so much sir once again🙏

[@dramitlal]

Thanks for 👀 I am glad you liked the lecture. All the very best ..

[@arpitgupta8711]

Bahut hi acche trah se explain kiya aapne Mere traf se bahut hi jayda confusing tha lekin from the help of this video my confusion to be clear.... Thank you sir

[@rubinamalik1814]

Thanku so much sir ....I had a presentation on servqual model only because of you my presentation was praised ...... everyone liked the content...once again thanku so much ......lots of love from Kashmir.......

[@dramitlal]

Great to hear that.. All the very best

[@upomaafroz1961]

Thank you for your lectures. I can’t b tell you how helpful it is

[@dramitlal]

thanks for watching. do share with other. now you can download all my notes for free on telegram channel t.me/skillics

[@Kumail_12]

Very well explained sir Thank you 💖

[@snehashiriyannavar2579]

Oh my god. Your explanations were amazing. Brainstorming😅

[@dramitlal]

Thanks for your valuable feedback ... you can join my telegram channel and download my notes for free Link t.me/skillics

[@faiz3346]

Very well explained 👍🏾

[@WordsofMouth]

Great sir find it very helpful ❤

[@dramitlal]

Glad to hear that

[@anamikaswami940]

Very well explained and to the point content... Thanks a lot sir🙏🙏

[@dramitlal]

Thanks for watching 👀

[@payalthawait7788]

Sir your videos helped me a lot seriously👏👏 Thankyou so much❤️

[@dramitlal]

Thanks for your valuable comment..

[@staincr7841]

Thank you it is very useful

[@dramitlal]

Thanks for watching 👀

[@adityaymishra]

Wow great 🙏

[@himalayansheep2695]

Beautifully explained

[@dramitlal]

Thanks for watching 👀

[@tinkerbell9282]

Understood more here than the 3 hour lecture

[@dramitlal]

Thanks

[@prabhjotparmar6888]

Thank you sir💯

[@aksharpatel2164]

Very well explained

[@dramitlal]

Thanks for watching 👀 Do share with others

[@Ajitmotomania46]

Thank you so much sir 🙏

[@careerguruji8480]

Thanks sir nice explanations 🙏🙏

[@dramitlal]

Thanks for watching 👀

[@ManpreetKaur-kp6gy]

..... Thk you sir🥰

[@PriyaPatel-cj4wj]

Thank u so much ☺ Best explanation

[@dramitlal]

Thanks for watching 👀 Do share with others Download all.my notes ... from telegram channel Link t.me/skillics

[@birajgowalla4517]

Best explanation😊

[@ankitraina130]

Well explained sir

[@dramitlal]

Thanks for watching 👀

[@jugesdhangadamajhi1880]

Thank u sir ❤️

[@tarunarani7633]

Nicely explained 🙏 thanks

[@dramitlal]

Thanks ...

[@amanraj7482]

Thanks

[@dramitlal]

Thanks for watching 👀

[@valuenoteupsc]

behtareen

[@dramitlal]

Shukriya

[@RandomlyBlissful]

Thank you sir

[@f4fashionpoint184]

Sir please make video on HRM topic Orientation process.

[@dramitlal]

I have already covered this ... you can check the playlist on hrm

[@dairyfarmerrmm5003]

@@dramitlal thanks

[@aditibajpai2982]

It is also called conceptual model?

[@dramitlal]

Never heard of this

[@kanchi123]

very nice

[@dramitlal]

Thanks for watching 👀

[@lakshitchaplot7316]

2:45

[@sameersaife9290]

Sir service quality and it's dimenstion pr bhi ek vedio bnao na plz

[@dramitlal]

Uploading on your request

[@nguyenanh-yw5ti]

Hi Sir, could you add the English sub to the video, please 🙏

[@pankajlive2]

Bhai mujhe thoda doubt hai isme. What you are explaining here is we start from below...but I think this starts from the top.

[@dramitlal]

will review it bhai .... agar koi mistake hogi to will make the change

[@AI-OP-4u]

Sirjee, GAP 1 is not a Customer Gap. The explanation provided on customer Gap is the explanation for Gap 1. The customer Gap lies in the Customer quadrent, which has nothing to do with the company.

[@dramitlal]

Noted

[@kavitarawat6164]

sir how we can write this model in 14 marks

[@dramitlal]

By writing all the gaps in details and strategies to be taken at each gap

[@kavitarawat6164]

Okk sir ...thankuu lecture was so helpful

[@poojakhediwal6172]

Thanks sir

[@dramitlal]

Thanks for watching 👀