Dynatrace and ServiceNow: How to automatically remediate service incidences within ITOM

In this Performance Clinic, we focus on the seamless integration of Dynatrace real-time monitoring data into ServiceNow IT operations management (ITOM) workflows.
Wolfgang Beer, Technical Product Manager, and Jairam Ramaswamy, Enterprise Solution Architect, will guide through the integration setup and show you how to use an alert management rule to automatically trigger a remediation workflow to fix a failing service.

[@VinsonTan]

The webinar was showing the actual slide deck and demo for the first 15 min in the small screen on the left side.

[@shailendra5094]

how to iintegrate dynatrace with servicenow,?

[@dynatrace]

Hello! There are several integration use cases. All of them and the links to the detailed use cases (Service Graph Connector, Incident Integration) can be found on this page ==> www.dynatrace.com/integrations/servicenow/

[@roderickbarnett7454]

Is it possible to stop Dynatrace from creating a CI in the CMDB?

[@grabnerandi]

Hi. Could you post this question on community.dynatrace.com? There you can find the experts on our ServiceNow integration. The quick answer is YES -> as this is configurable - but - I think the best way to discus this is on the comunity

[@rs-tarxvfz]

ServiceNow still works on the ITIL model and it is a blob of old british stuff. ITIL is DEAD. It's era of DevOps, CloudNative and Scrum. and era of Slack, MS Teams, Chatops.