Dyson Customer Service Storytime & My Thoughts on the PH01 Humidifier

[@pinkpyrex4962]

Most companies these days have the worst customer service, and most of their products are so cheap. Thank you for this info, it's helpful.

[@BrandyWilliams-jx9ji]

Hope you are doing ok, @Handbag Betch/ Emily! Missing your face & your videos!! ☺️💕

[@handbagbetch]

Aw thank you so much! Videos are resuming! Just moved to a new house so I’ve had a bit of a crazy month, but that also means new closet and spots to fill!

[@BrandyWilliams-jx9ji]

@handbagbetch How exciting!! Hope the move went well! Can’t wait to hear all about your new life/ home updates when you post next! ☺️💕🏡

[@blkynBridge95]

I haven't had to deal with their customer service department. But I had a horrible experience at their NYC store when I went to purchase something. I don't want to go into too much detail but they really didn't do anything to fix it. I love their products but I won't go back to that store after that.

[@lienecarter6411]

Did you buy it with an American Express card? You may have an extended warranty.

[@pandahasproblems]

I had the same experience here in the Washington, DC area. I ended up buying a non-wi-fi PH01 with their 20% off. Like you, their system was down constantly, and UPS Store cringed when they saw my Dyson. I was on the phone with Dyson while at the UPS Store for a solid hour because their "code" didn't work. I would love to find an alternative to the PH01 from another manufacturer but there is none. Dyson is the absolutely worst manufacturer.

[@handbagbetch]

Thanks so much for watching and sorry for your customer service issues as well!

[@DK-rz9nh]

😮

[@lexistentialism]

Their iconic customer service is the worst! I’ve been trying to get a replacement hair dryer after it breaking on me on my 4th time using it! I’m going on 4 months still waiting for my replacement. Dyson customer service is the worst ever!

[@MariSol-e6n]

You should escalate the case and they have to check your records, i'm agent of Tech support and customer service and is really easy to give replacement machines, all these agents act like if they pay for every machine, lol