Dyson DC35 Handheld Fix

[@UweNold]

Ich dachte immer, der Schalter ist defekt, dabei waren es nur die 3 Kontakte. Nun läuft der Dyson DC31 wieder perfekt. Vielen Dank für die super Fix-Anleitung.

[@tallgirlhappyme]

Haha! Thanks man! I tried everything... and then, like magic, all I had to do was watch your video, and the dyson instantly started working again. I don't know how that happened... but thanks for that! A tired mom in San Diego

[@petecod]

AMAZING! After months of suffering motor cut out and even after calling dyson (who never mentioned the battery terminals) our DC35 is now back to being fully functional. Not one single cut out. THANK YOU!!!

[@karenmariesaracino6910]

Thank you very much. I shook out filter, not too dirty, I then removed battery and canister part, wiped them all clean and put the machine back together. It works like new. I was getting frustrated until watching your video... thanks again.

[@SoraDesgradus]

THANK YOU SO MUCH!!! I bought a refurbed DC35 and it just kept cutting out. I didn't know if that's just how it was, or whether it was because it was a refurb..or what! But it was so annoying. It would sometimes last a wee while and sometimes about 2 seconds. It's new so the filter didn't need cleaned, BUT I had no idea that the battery came out like that. And when I popped it out it was filthy! So I cleaned both the terminals and now it doesn't cut out at all!! Thank you so much!! This is why I love the internet! :)

[@sellingsunshinecoast]

OK so my hubby cleaned the contacts with an emery cloth and bent them a tiny bit closer together and it immediately started working as it should! Thanks for your video! I put a call into Dyson on Saturday but I still haven't heard back from them. This problem started when I first got the vacuum and has gradually been getting worse to the point where I would resort to pulling out my built in or my heavy Kirby! Thanks again!

[@brianchapman8213]

Many thanks Grant. I followed your advice and now my Dyson is working superbly again.

[@lesleynowman4337]

Yay.. followed these instructions and fixed my DYSON.. can’t believe it.. I think it was cleaning the battery terminals that solved the problem!

[@gefiltefizzle]

THANK YOU. Fixed it for me! I had been cleaning my filter obsessively because that seemed to make this problem lessen temporarily. But over the last few months it got worse and worse (to the point where I'd rather just sweep than endure VACUUM-RAGE). I can tell you that even with a freshly cleaned filter, this problem will persist. But cleaning the electrical contacts with the battery fixed it IMMEDIATELY. I used rubbing alcohol and q-tips.

[@SS-nu6cr]

Thanks very much! Solved a problem that we've had for over a year in 5 minutes! It was the battery terminal that had dirt on it. Thanks for sharing!

[@PARIDABY]

Thank you! This was driving me mad! I'd changed the filter and it hadn't worked but I hadn't thought of cleaning the contacts! Five minutes later and The Dyson is behaving itself!

[@jillshaw119]

My DC35 Animal was doing the same thing and I had already cleaned the filter so I tried this. So far, so good...it has stopped cutting out. Thank you so much for the video.

[@SusanBame]

Thanks! My Dyson was having a different problem; the floor brush extension started working only intermittently. I cleaned everything out; that helped but didn't fix the problem. I removed the brush and cleaned that, then removed as much stuck-on hair embedded into the base of the little twisty end as possible, with a needle-nosed pliers I use for beadwork. That didn't fix it either, even after taking all the little bitty screws out and emptying out very fine dust from places I didn't know there were places. Found your video and tried your fixes, cleaned the filter (that wasn't it) and then Q-Tipped around the connectors. I noticed a lot of very fine dust inside the tube that goes from the bar attachment to the hand-held part...cleaned that out...ran it a few times, and I think we're good to go now. Thanks so much for posting!

[@TheRailfanThatGames]

For me, cleaning the battery contacts fixed it. I tried cleaning the filter, and that didn't help at all. It was still randomly shutting off, with increasing frequency. I also tried thoroughly cleaning the brush head, which had a good amount of hair and fuzz tangled in it. That also didn't help. It was definitely an issue with the contacts. Once I cleaned them, inside and out, the issue was resolved. Thank you for posting this video!

[@demetriusfountain]

Judy. I was having the same problem for over 2 years with the DC35. Please refer to my previous post. The leads at the base of the DC35 from the handheld (vaccum) and container are the problem. Although they look adequate, cleaning them (scraping of charring or discoloration) will correct the problem. Now my motor-head attachment works fine. The only time the attachment stops now is when the whole vacuum stops.

[@ChrisFlegg]

You're my hero! I have always had an OCD with cleaning the filters and pipes but it switching on and off was driving my mother mad! I just done the cleaning of the power points and it worked!

[@lindaallred4718]

Thanks you have saved me spending a couple of hundred pounds on a new vacuum my dyson is now working perfectly

[@RustySpokesAU]

Thanks Grant. Simple fix to months of frustration. Wish I had looked here earlier

[@chilln025]

Thanks so much for this follow up video. Im trying it now. Its only been 5 months and its starting to freak me out! Good video mate!

[@MrsDunnyD]

Thank you! Cleaning the battery terminals was the key, I knew it wasn't my filter as I clean that every month.

[@stupidmop80]

Thanks man, my problem wasn't the filter or the battery but this video at least got me to take it apart and do a thorough cleaning and I had about a pound of dog hair jammed in it. Works like a charm now

[@DustinBlodgett]

Hello! Thank you for this video. I'd like to add my 2 cents on my experience with fixing my dyson vacuum. I have a very similar model and it was running intermittently like yours. I tried all your fixes listed in this video but none worked. Mine turned out to be a simple fix in the end. Mine was almost completely clogged just after the spinning brush. So before doing anything I recommend checking to make sure that all parts of the vacuum are open and there are no clogs anywhere. My suspicion is that, when completely or most clogged, the motor runs intermittently to keep it from overheating. Anyway, my 2 cents. Thanks for the video, it pointed me in the right direction.

[@ioanniskanellakopoulos4014]

Excellent video, Grant. Thank you! My DC44 was having the same intermittent problems, and this fixed it right up.

[@QuakerMC]

Thank you for uploading this! Mine was experiencing the same problem after I got it used, and just quit working entirely this morning. Gunk on the battery connection was the problem

[@johandy1103]

Thank you Grant, just fixed mine with your instructions, I was a hairs breath away from buying a new hoover.

[@waynefarmer3553]

Thanks for the video, i cleaned the terminals as I had already cleaned the filter, I also used a cable tie to hold the battery on tight as suggested by another post as it did seem a little loose, and now it is working fine,

[@demetriusfountain]

This video inspired me to investigate. My DC35 motor-head attachment worked intermittently. I followed this video and still observed that my motor-head worked intermittently. This video did not talk about the leads that run the motor-head attachment. Those leads are located (and make contact) at the base of the hand-held (vacuum) and the container. They had two small indications of charring--NOT enough to cause my problem (I mistakenly thought). I used a screwdriver and scratched the charring off both sets of leads. That corrected the problem! The motor-head now works continually. This problem started 2 weeks after I purchased it and has persisted until now. Bottom line, cleaning the DC-35 will make a huge difference. If it's cleaned adequately, it doesn't need to be set to MAX to be effective, and will last for up to 30 minutes even with the vacuum motor-head working properly (like mine does now for the first time in over 2 years). Before I cleaned it, I had to have it set to max and it only worked for up to 5-6 minutes with the motor-head attachment in use. I now understand that I do not need a new battery. Hope this helps somebody.

[@MNChiqqie]

We did all of your suggestions. thanks for posting. We were not able to get it working until the bf bypassed the filter sensing micro-switch, removed it, and tied/soldered the brown and black wires for it together. Doing this will permit the unit to operate without regard to if the filter is absent, so be cautious/aware, and be certain to place filter in proper spot because after performing this fix, the vacuum no longer knows its missing (said switch doesn't detect filter clogging, just the filter presence in the vacuum). *black rubber push-button on bottom of filter, near battery pack*

[@tomthumb6307]

+Angie Zuber This is the real fix for this senseless over-engineered switch.. Of all of them I have removed through the years from washing machines to tractors (all for similar issues) this proved the worst of the lot. Cleaning and bending contacts is just a band aid for the problem. If it works great but don't count on it or for it to last. Just like you did ditch the foolish switch and be done with it. As with most things today it's nothing more than lawyer proofing. Providing the user is smart enough to not run it and stick their fingers in the fan removing the thing is nothing but an improvement. As with the rest of the Dyson vacuums we have had I find they are all pizazz and otherwise nothing special . The best of the breed (only one in fact) was our first, DC 14. After that it was all down hill. The newer ones in particular are made cheaply and trouble prone and use the same sort of cheap unreliable parts as everyone else and cost 3 times as much.

[@andrewjones-productions]

I was having the same problem. Just cleaned the terminals and the machine is working as it should be!! Great!! Thank you for posting this!

[@itzaclip]

You fixed my dyson dc35! I knew to clean my filter and I actually pull out my brush and clean it every time because I have a golden that sheds enough to fill it up. So once I cleaned my battery contacts (they had black residue on them) it worked like new. I have not had any issues until now (2 years old).

[@adriantan8459]

Cleaned the battery contacts and that did it for me. Thanks for advice.

[@anthonygarcia3500]

Bent the middle lead so that it "poked" more towards the batter lead and it works perfectly now. Thanks for the video which confirmed my suspicion. If it helps, that is the only thing that I had done to my Dyson which had the same problem as yours, and that fixed it which implies that was most likely your issue as well.

[@diannemichellechapman586]

Thanks for the tips! For me it was the battery terminals. They did not even look dirty but I gave them a cleaning and it worked.

[@dawnb6076]

Hi Grant - many thanks for this - mine had been cutting out despite cleaning the filter. I cleaned the battery points and (I have two) both now work perfectly! Many thanks.

[@simongillmore485]

Awesome fix Grant! pretty sure it was the re-tensioning of the battery terminals .. appreciate you doing the leg work on this!

[@dominiquederom8989]

Hi Grant , I had exactly the same problem , the power always fell away after a few seconds . It was't the filter as it was clean . I cleaned and brushed the contacts on the battery inside and in the cleaner and it worked again like before . Great job . Tx

[@mahleajones7183]

Same problem on my DC44. I started with the air filter and didn't use it until it was completely dry. It worked immediately, I didn't have to check the battery. Thanks for the post!

[@ypoulin74]

Thanks for the tip!!! I knew the filter wasn't the issue with my unit as I got the on/off issue will the whole thing was disassembled. I cleaned the terminal with an eraser (old Atari cartridge way!) and rubbing alcohol and voilà!

[@Muzz603]

Cleaning the battery terminal did it for me. Thanks for the advice.

[@STAFFIHOUND]

Gave the battery contacts a clean and no more cutting out... Thank you for this vid

[@eileeneyers7322]

Hello Grant, I followed your advice and Hurray, my Dyson is now working. Thank you ee

[@billan888]

Cleaning the contacts on my battery helped for me. Thanks. Big thumbs up!

[@Careybear92]

Mine has been doing it for years now and finally was going to buy a battery but thank goodness I looked at this video. I cleaned the battery terminals with an eraser like everyone was saying and hopefully it will work now.

[@moosecuda]

Thank you very much Grant for taking the time and putting in the effort to make this video. We were ready to chuck our DC 35 as it had just gotten to the point it was turning on and off so often it was not worth using anymore. We came across your video and decided to give your suggestions a try. Not sure which of your suggestions fixed our vacuum but one of them did. It went from turning on and off every literally 5 seconds to now not turning off once!! Again thank you very much for your help it was greatly appreciated!! Take care and we wish you and yours all the best in life and health!! Heidi and Mike

[@barbarazirk3211]

Great Video! I cleaned the contacts and moved them out a bit and the problem is solved. Thank-you.

[@elysefurlong3334]

So helpful! I tried the battery tips first and voila! Thank you for posting.

[@Shaomuri]

Thank you very much. This video was super helpful for me 👏

[@jintyoo7]

Grant - THANK YOU! I have just recently cleaned my filter, so I am hoping it is the contacts - off to clean them as suggested. Fingers crossed!

[@earlyword2906]

THANKS so much. Cleaning the battery did the trick.

[@laurapearce2486]

Thank you for this. I've rung Dyson and they send me a new battery which doesn't fit but this worked! Yay!

[@beezzzt]

Thanks for this video. It did the trick on my Dyson too. Great work !!!

[@pravincmistry]

Hey, thanks for the video... I thought I needed to change the switch also but it seemed to be the contacts... cleaned the filter at the same time and works like a charm - THANKS 2 Your Video... save myself a lot of time... cheers... :-))

[@roybennett6865]

Brilliant Fixed an annoying problem, thanks Grant

[@kenwin2107]

Thanks for the great video. All good suggestions and any of them can fix the problem. If all of the above fails, then replace the battery. You can get a new onde from Amazon for about 35.

[@anthonygarcia3500]

Cool, my issue is that one of the three leads that make contact with the batter are loose. I would like to take it apart and use something to hold the leads in place. Do you by chance know how to take the motor apart. I only see the one scree above the "eject" button for the batter, but removing that does not.

[@origamimike]

You are a star, thanks so much Grant.

[@azsnowbird]

I cannot remove my handle from the DC35 base, it is stuck, I guess I did not insert it properly after replacing the filter. Any idea how to fix this problem? Thank you so much!

[@mygtxful]

Thanks for the video. I did everything you said. Oddly enough if fixed the low speed but the max speed got worse. Ill call Sir Dyson

[@marymattering]

My dyson is 8 weeks old and doiing the same thing, looks like the grey flap at the base was clogged. Every week i cleaned the motorized roller but this was up further in the entrance of the vaccuum head

[@roberthardman6192]

Worked for me. Thanks for posting.

[@Amillaable]

I also have a DC35 digital slim. HOW DO WE CHANGE THAT WITHOUT BUTTON?

[@remicourty9689]

I try it and now my dyson dc35 type B don’t worry totally ... do you have solution please ?

[@Castaway.Liar.Liar.48]

Now it starts and stops, can you tell me the name on the contact cleaner pen?

[@toekneedaman1112]

Tried this but still happening on mine. Could it also be a dying battery? I just pick up a slightly used one and having this issue.

[@markparisot7821]

Cleaning the connectors worked! Thank you!

[@k158151]

Worked for my DC34. I always thought the problem was with some sensor since it seemed to work when held horizontally. Then when tipping it down and bumping it into something always caused it to stop. Thanks dude.

[@sellingsunshinecoast]

I'm having the same problem. Suspected it was the filter because I haven't cleaned it in who knows how long. Gonna try cleaning the battery connections next. Wish me luck!

[@photonetau]

Cleaning Battery Points fixed mine ..Cheers!

[@ShirleyGloria]

It was the filter that did it for me!

[@grantwes]

Its hard to pin point what causes this problem. I have 3 of the dyson DC 31's and they all seem to act up from time to time. Most of the time simply taking the battery in and out fixes the problem but that my Que to clean the filter and check the contacts. I hope dyson has upgraded the contact points on the new units.

[@bobbyport]

Excellent. Worked for me. Many thanks !!

[@richardfox1852]

thank you, , it worked after cleaning connections .

[@MrPhiliplock]

Well my DC 30 kept shutting off after a few seconds, than stopped working all together. I took the back off by removing one screw and its clipped in place and needed some force to get it off. I then found there where two coils at the top. From these coils are four enamel coated copper wires they are soldered down to two metal plates. But unbelievably the enamel was still on the wires, I scrapped it off and re-soldered the wires and now it works perfectly. the solder must of been contacting just the cut off end of the wires

[@timmymallett1]

The thing that fixed mine was rebending the 3 battery connections in the handle out a bit. I'm not sure what these actually do, as the main pos and neg connection to the battery seem to be the 2 prongs in the handle. These 3 exposed copper connectors have no voltage across the terminals so I'm not sure what they do? To diagnose if it's a battery connection issue, fully charge it, then press the on button and wiggle the battery pack around. If it cuts out, and then doesnt when you dont touch the battery conversely, it's probably the terminals that are loose and the battrery is moving about when you're using it from day to day.

[@paulscott5144]

Another happy viewer ! Thank you!

[@scrappedlives]

Put some hot glue on the tip of the filter, where it connects with the rubber piece inside the dyson to start the engine... there will be a better connection. Worked like a charm for me, easy to do and cheap solution. Because it's the connection between the filer and the dyson which starts the engine and that wears out.

[@prashantmunro]

this was awesome - many thanks works a beaut! I owe you!

[@elaineflaherty6159]

Thank you very much! It helped fix my problem!!!

[@wzystkocokham7333]

I NOTICED that the three (interior) contacts are at irregular levels. The left one (looking at vacuum's bottom with nozzle-canister at your 12 o'clock position) is depressed the most, far right one/three is second most and the third middle one appears normal. Contacts did need some cleaning. Question: Are these contacts normally positioned this way? If not, this would explain the random cutoffs!

[@montylaurenann]

My DC35 was doing the same thing cutting off all the time,it is about two and half years old,i have done the things you say to do in this video,clean terminals on battery/unit, checked for blockages ,etc,BUT still cutting out all the time,so think it must be the battery,any body any other ideas what causes the cutting out when unit is fully charged,thanks.

[@heathenscot]

Joseph Sullivan I found the the swivel hose on the attachment was stuffed with dirt, I took a piece of wire and cleaned it, you can get inside it from the brush side and also at the attachment side.

[@darlenetatum7668]

+Joseph Sullivan I found that the gray plastic collar on the motorized floor attachment was cracked. This is the collar that is below the two rolling "half wheels". I guess air was getting in. I have taped it and rubbed banded it and it improved the cutting out behavior. It cuts out less often now but still too much. Guess I'll have to buy another one......

[@stephaniemicheala9050]

I bought I second hand one advertised as works perfectly but does this!! I don't have a button to take the battery off? Cx

[@jovanteo4955]

Stephanie Micheala theres a bolt inside where the filter is and outside. U have to remove both bolts

[@tomw665]

Thanks, didn't even know there was a filter inside!

[@grantwes]

Try flipping the filter up side down. Rotate the filter. The filter has a rubber detention that presses on a switch in the vacuum sometimes the rubber on the filter becomes flat where it does not push hard enough against the switch

[@guerinjohn]

For me, it was something stuck in the little door before the filter. Once cleared, it worked perfectly.

[@andrewchristian17]

Thanks man! Gonna give those a shot. Great vid!

[@OwNLaM]

I have the same problem. But when I went to take the filter out I broke purple clip *doh!* does anyone know where I can get a spare, can't find one anywhere :(

[@sellingsunshinecoast]

I'm still having the problem. I regularly clean the filter and the contacts but it keeps happening. I may try the soldering suggestion on another video and the suggestion of cleaning contacts by the power head. It only happens after about the first ten minutes of vacuuming when the battery starts to lose power.

[@grantwes]

+Monica Peckford : Have you tryed bending the contact so they make better contact on the Battery? This seems to help most people. The contacts touch the battery with tension created by a arch in the contact. If you bend the contact so the arch makes better contact with the battery this fixes it most of the time.

[@sellingsunshinecoast]

Hi Grant. Yes, I've tried that. When I remove the battery and the filter and I press the trigger while holding down the black rubber thing that is below the filter I can activate the vacuum. After about 30 seconds the vacuum cuts out similar to when I'm using it. I suspect it has something to do with the black rubber thing under the filter.

[@anthonyvaccari4607]

Hi there I have the dc35 animal vacuum and it only cuts out in max mode. Does anyone have any suggestions as I've completely stripped it down and fully unclogged and even washed the filter. The battery contacts have also had a clean.. Has anyone else had this problem.

[@WickedRagu]

hope it is mine too, cleaned the bar of hair, the bar would roll/stop..... then unpower and power and it would start again for a few seconds and stopped. cleaning the filter now, will try when that is dry and then try contacts next if it continues..... hope it works althoughwith our wood floor I don't even really need the bar but it's the point that it is not working that bugs me.

[@And-War]

I try All this and mine still not working. It's charging fine. I press the trigger the light comes on green like it's meant to butbi don't have any suction from it any one got any Ideas?

[@Vic-ng8if]

Cheers for the info chum. Hopefully it will help.

[@jasonbay13]

i dont think this was my problem since i had just replaced the individual cells with 3500mah (about 65wh). not sure why but before the replacement it ran fine, after not so much. i let it sit for a while and tried it again and it worked. maybe the bms board was slow to start or ovp from just charging.

[@bargaingaz]

Thanks Fixed my problem

[@MrMercurybullet]

I had the same problem but my fix was more unusual. The charger is plugged into a double outlet with the washing machine. The outlet works because the washer does. Anyways I plugged it into my dc31 and no green led! Removed the charger to another outlet in the house....it worked! Hmm very strange. Took the charger back to the original outlet and it works again. It had been plugged in for years! Sometimes you stumble on the strangest fixes.

[@caityau3975]

thank you so much mine was the filter even though my filter looked clean must have not been thanks again :)

[@rfn944]

A dirty filter will not cause the motor not to run. If there is a safety switch that senses the filters presence, then that may be a problem if it is not in the closed condition.

[@blackie576]

For the price of these Dyson lemons you would think that they would last for years with only minimum maintenance, But NO, if you read all the complaints about them it's constant maintenance and ongoing problems. I fixed all my Dyson problems by cutting my losses and throwing it in the trash bin, then I bought a Chinese stick vacuum which has been very reliable over the last two years with no problems, it was about one fifth of the cost of a Dyson lemon and I would advise everybody considering a new Dyson to do the same.

[@grantwes]

OK stupid question how does your vacuum work when your battery is removed? In your reply you see you remove the battery and filter and activate the vacuum cleaner I don't see how that's possible? If you say the filter is clean and there are no obstructions then there's only one possible cause and that's a bad connection or possibly a bad battery. And by now I'm sure you know the difference between an obstruction that's when the vacuum cleaner stalls repeatedly on and off

[@osida7]

it worked for me. thanks.

[@grantwes]

Try doing this take your nail file and sand very lightly on the contacts on your vacuum cleaner and your battery. Try and find a very fine sandpaper nothing to course and don't get very aggressive

[@gondwanaland3238]

Nofa. Mine too had/has a problem. Went through all these steps, still didn't work. My Dyson DC35 has since been repaired by Dyson in May and then again at the end of June. Today it is the same problem all over again. What now. Looks as though I will have to have it repaired every few weeks, or buy a new one. I dare not though as this problem appears to be universal.

[@TabsT-vy5jy]

Its a known problem with the battery contacts getting some dust and also because its removable battery. The new dyson has a non-removable battery that solves the problem.