Ebay Rant! Frustrating Month with Ebay! Ebays Feedback System NEEDS CHANGING!

[@bkkp5468]

I would have bought it back from him and done the same to him. The UK has so many dodgy buyers on eBay.

[@OddsOctopus]

As a seller for years on multiple platform, feedbacks are just inevitable, more you deal with more problems just right them off and dont take them personally, you have a sea of green positives mate a few negatives not end of world

[@MattysFlips]

EBay is great when everything is fine but one wrong thing and it screws you over. Unfortunately just have to take the bad along with the good -.- I often tend to offer a partial refund so they keep the item and don’t have to mess about with returns. Usually works out alright for me

[@Frazerflips]

@@MattysFlips yeah i agree with you here. Partial refund works out better as if you return item end up wasting money on return postage and still end up refunding the amount

[@stephanielush7345]

Love that you mention Cole clears debt. I just binged his channel two days ago. Loved his stuff and he deserves more recognition in the KZbin space, especially with his editing style. I found your channel around the same time and have been binging yours too. Learning quite a bit from you so thank you for all the content! I hope your eBay journey goes smoother from now on, but I can definitely relate to your struggles!

[@Frazerflips]

You have to support each other! Ebay is allways going it be ups and downs and learning curves but that is life! Appreciate your lovely words thank you, motivates me to push on!

[@ColeClearsDebt]

ahhhh steph you absolute wonderful bean ❤️ mad love to you

[@syedvaz6109]

Sorry to hear

[@Frazerflips]

If you did make it to the end of the video make sure to check coles videos out and say I sent you!

[@wheeljack0]

Hope you have a better month next month

[@Frazerflips]

Allways learning and pushing forward! Still a sucsessful month and nearly 300 sales

[@wheeljack0]

@@Frazerflips Just had to send my JFJ machine back as the one i ordered had an American plug on it. Know anywhere i can order one from?

[@Frazerflips]

@@wheeljack0 Tbh I found mine local to me on Gumtree, was £295. know they are expensive now around 350-400 odd. Tbh try maybe looking at ebay? I see one or two listings for 350 currently, can also do clearpay split the payments up!

[@wheeljack0]

@@Frazerflips Cheapest one i can see new is £529. I think second hand ones will not last as long. Thanks for getting back to me so quick. You thinking of going full time?

[@JayBranno9]

Hi mate it’s good to show the highs and lows so thanks for sharing, I completely agree about the feedback system but unfortunately buyer is king, there could be 50 million sellers but if no one is buying they don’t make any money, so because of that they tend to get favourable treatment which can be frustrating, if I get a message saying they aren’t happy I say something along the lines of: ‘I’m sorry to hear the item isn’t what you expected, please open a return, send it back to me and as soon as I get it back you’ll get a full refund’ I’ve found that tends to weed out people who want to keep the item or the partial refunders, it is annoying you are right but just work hard and in 12 months that bad feedback will be gone 👍 keep up the good work mate your videos are great!

[@Frazerflips]

@@JayBranno9 brill ill use something similar next time. Just a shame ebay is so favorable for the buyers. Its one of them things just have to kee going and move on. Just a shame we cant leave feedback for buyers.

[@Ededdy83]

It is really annoying to deal with ebay 🙄 100% agreed mate 👍

[@Frazerflips]

Had another today all a learning curve

[@Ededdy83]

@@Frazerflips ohh no mate, keep it up, you will succeed, there are plenty of i... out there who's using genuine sellers.

[@JackyHapy]

If I am correct, Vinted will soon allow business Sellers on their platform. Hopefully their system will be an improvement 🤞🏾

[@Frazerflips]

Ive allready started the transaction to vinted, love how buyers pay fees and postage so what you get is made clear from start. Only annoying thing is takes ages to get paid out

[@Lisa-cj8cu]

eBay so suck when it comes to things like this and you never get it removed as the customer never responds when you fill out the feedback removal form

[@Frazerflips]

@@Lisa-cj8cu Yeah they can be quite slow and sloppy. There live chat is also quite bad too.

[@kesarh]

Hi mate sorry to say - the buyer is always right. The seller usually don’t have many rights. The buyer will always get what they want. It’s sad. It happens everytime. Please stop using Yodel or Evri. Maybe try using Royal Mail a bit more expensive but a lot better.

[@Frazerflips]

Might start doing this see if i see an jmprovemeht. Also if i send higher priced items i now use parcel 2 go as there returns and refunds is amazing. More to ship but i trust them alot more.

[@theawfulgambler]

Oh mate I need to do a video like this - your situation sounds so so similar to something I’ve had.

[@Frazerflips]

Ebay obviously has buyer protection. But when a customer is clearly suppose to return the item amd has it listed on there ebay and still favours em, its backwards.

[@theawfulgambler]

@@Frazerflips had two Blu Rays (unopened) sold last month. Guy opened them so destroyed their real value, then tried to play them in a DVD PLAYER (!) and couldn’t so wanted a refund. He shipped one of the Blu Rays back, eBay sided with him and he got a refund for both even without sending back the second. As with your case, I had other copies if it was a real defect but he was just unable to read that they were Blu Rays not DVDs. Feels like it’s all massively automated to the user unless maybe a key word comes in and they actually bother to read a complaint.

[@Frazerflips]

@@theawfulgambler had that once or twice. Im sure people do buy doubles of what they have send the broken one back and say its damaged. Just a shame at times

[@theawfulgambler]

@@Frazerflips didn’t even think about that.. going to go and check the one I did get back

[@chrisjohnson1516]

I would have done the lego differently. You had to pay for the return postage, which is £3. Then resell for...£6/7 now its damaged? Thats a chunk of work to make £3/4. Would have it been worth your time? I'd have gone partial, if not full, refund. When I resell I set an hourly rate, if im not hitting it im not interested.

[@MRFXPLAYAZ2007]

why should he have given him a part refund when he opened a case to return it 🤔. the fact he's got he's money back without returning the item is a joke, he did what ebay asked , so how did he do wrong

[@MRFXPLAYAZ2007]

I'm not sure if you speak to ebay or use that bot chat 🤔 I would be calling them again and ask why this happened with the lego fight your corner

[@chrisjohnson1516]

@MRFXPLAYAZ2007 for clarity I'd have refunded right at the start and not botheted asking for a return. What the buyer did wasn't on, not denying that. However a lot of time was spent resolving the issue, which could have been put to a better use elsewhere.

[@MRFXPLAYAZ2007]

@chrisjohnson1516 that's what you would do , more fool you at the end of the day it was a box of Lego that got squashed , the buyer made a big deal should have returned it THE END

[@chrisjohnson1516]

@MRFXPLAYAZ2007 was just advice from one reseller to another. No need fir insults...

[@ResellNEThing]

Alriiiiiite Pal haha... Coles a great watch

[@Frazerflips]

Few good watched out there tnh!

[@ColeClearsDebt]

classic Scottish greeting haha

[@cheesyblend]

How did the buyer get refunded without proof that they returned the item?

[@Frazerflips]

@@cheesyblend they sent a photo of the damaged box, which i accepted a return, the buyer never sent item even though i paid for postage, when confronting buyer they stated "didnt have time to send item". Ebay live chat and appeal system had paid out buyer allready so i appealed ot and showed ebay the chat logs and nothing was done. To top it off, he left bad feedback amd lied on it and it wont get removed.

[@cheesyblend]

@@Frazerflips that's fucked up bro :(

[@OddsOctopus]

you realise if the buyer does not send the item back you win the case and can appeal the decision?

[@Frazerflips]

I habe tried to appeal but ebay have denied it

[@Khaoz2007]

being scammed by a buyer and Ebay... well done Ebay

[@ColeClearsDebt]

aw man I feel this, I had a seller snap the item on purpose and claim it arrived broken (there was no way the part that broke could have snapped in postage) was such a pain to deal with! sorry you're frustrated my guy, just gotta keep on keeping on! still need to find a way to message you privately haha

[@Frazerflips]

Ahh it happens bro! Take it you seem the end of the video last 30 seconds? My email is in my youtube homepage :)

[@ColeClearsDebt]

​@@FrazerflipsHAHAHAHA TYPICAL had to dip out litterally 2 seconds before you mentioned me as I was already running late for work 🤣🤣🤣 you're an absolute legend mate! mad love!

[@lewy5378]

Buy the item back from him and do the same to him.

[@Frazerflips]

@@lewy5378 im not that petty, but it did cross my mind once 🤣🤣

[@Gold.Circle.]

Loooo

[@brendanfisher2528]

You should have bought it from him and then returned it back to him and not sent it. Done the same as what he did to you.

[@Frazerflips]

Haha was tempting

[@j1m909]

If i was you mate if take this video down because its just going to give people ideas, i didnt know you could get away with that. You will have more people trying it after they see this.

[@Frazerflips]

The main thing is the feedback system, being unable to leave negative feedback for buyers is the bit which is annoying. As for everything else mate, Ebay do protect sellers if the item is "Marked as delivered" and a buyer claims it hasn't arrived or damaged were protected there in that sense. This is just a one off where the item wasn't returned. its a first bad experience in over 2.3k solds.

[@OddsOctopus]

@@Frazerflips sellers would just leave buyers negatives in retaliation i can assure you

[@Leftie319]

Not sure if you’ll see this now but have you tried contacting eBay via Twitter, worth a go of not, Twitter can sometimes be pretty good but not sure if they’ll be able to step in to help but worth a try

[@Frazerflips]

Might give this a go. Usually the live chat is pretty fait and fasy.