eBay VERO, Banned, Prohibited and Restricted Items! Our Suspension and What We Do Now.

We are a husband and wife team selling online full time. We enjoy finding treasures and sharing them with our customers to help them find that perfect item. We have nearly ten thousand items sold to both museums and happy customers. We enjoy learning more about the resale business and sharing that information with our followers.
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[@Multiverse10X]

This video was enlightening!! I had no idea there were so many issues with listings; I thought I was the only one being “picked on”. Thank you for all your helpful insights! I’m glad your channel and other KZbin channels have created a community to be able to help each other out. 🕊️🕊️🕊️

[@Antiqueexcavator]

Great selection in your store!

[@curiouscollection2626]

Thank you!

[@squirls1025]

Yeah the call center is an absolute joke. Other help areas with ebay allows them to make a decision and act human. The bad part is knowing where these places are. Or being able to escalate a conversation to a real person who can make a real decision. This is a difficult process to find people who can offer real solutions. Ebay can be very difficult to navigate. At the same time I have reported a seller who sells bootleg music CDs and ebay has done nothing about them.

[@PreinstalledWindows]

This was legitimately a good video for what it was supposed to be about.

[@dianadeclue2923]

Thanks for the session. I'm new to selling on Ebay. I have been dinged several times. First for exercise weights, then using the word ivory by saying the item is not ivory. Posted a spoon from a hotel in Cuba it got removed. Now I'm dinged everytime I turn-around. Customer service is no help. Got dinged on a necklace a few days ago. It's the same necklace that someone else listed, but they removed mine. I sweat a little everything time I list now. Good to know that I'm not the only one. AI is not a tool in my books. I will comply because there are of lots of things to sell. Thanks again.

[@curiouscollection2626]

It is really tough. Unfortunately this is part of the platform.

[@Multiverse10X]

@@curiouscollection2626 Unfortunately, AI is here to stay and it’s wreaking havoc everywhere…and it’s just the beginning. Tech companies are continuing to layoff thousands of employees including software designers, programmers/developers, quality assurance engineers and call center representatives. I posted two high dollar items on eBay and AI immediately removed them. It is so frustrating and disheartening! So now I just post items under $100.

[@michaelr3883]

Nothing is more frustrating and being singled out with a vero and seeing other people selling things in the same way. I loved being able to sell used perfumes on eBay, I got a few veros for them after awhile and I still see people sell them every day on the website. Its almost like eBay is restricting some sellers but not everyone and I really think that lack of consistency on their platform will eventually be their undoing.

[@JackyHapy]

That was my story last weekend involving a t shirt. This particular gaming t shirt is being sold all over the “bay” but I think in my case, it was new and I mixed my photos with stock photos which I believe was the trigger!

[@rinireselling]

New Sub! I’ve been getting picked on with 5 veros since December myself. A few of those items I’ve sold through the years with no issues!! I’m so frustrated and at a loss. I’ve been selling on eBay for 14 years with no issues until recently. Now I’m scared to list anything. Glad I’m not alone. I’m ready to start a Fb group for people to share photos and brands not to list since eBay can’t protect us up front. We are hit after the fact without proper warning. It’s crazy! Be careful with anything Oreo! My recent vero was from a Vintage Barbie Oreo Fun Replacement Purse, the owners of Oreo and other cookie brands called it counterfeit. What a sham!

[@Guitarmissy-wf2vr]

I just can't imagine eBay would punish their sellers. Sellers for eBay are their bread and butter. Then again, they don't want a lawsuit as we don't either.

[@ActingAFoolForYou]

I sell a lot of movies and some are exploitation from the 70’s and most they have no problem with, but then randomly with some you get on and it’s gone. I think they need to fix their listing tool so if they don’t want it there it won’t make it past the listing stage. It gets so many in trouble when they see the item they want to sell listed so they don’t think maybe it should not be.

[@Multiverse10X]

That’s a terrific idea!!

[@lindaAA3101]

TXS for the tips....I have discovered your YouTub Chan and started following you .

[@curiouscollection2626]

Awesome! Thank you!

[@cyndimanka]

I don’t know why this showed up on my KZbin, but I do like watching these kinds of videos. There’s a gentleman who is quite popular on here that sells military buttons, military looking buttons, who puts up videos of how he’s gotten banned in taking down over these buttons. The thing that scares me about what y’all are going through is I have so many things to sell. It’s not even funny. I have I’m not gonna say inherited, but my mother has been put in a long-term facility and I had to empty out her house, which is a whole Nother story where I am stuck with finishing but I got all the good stuff. I want a platform for selling these items, but I’m afraid of two things getting banned and getting scammed. I watch another gal that sells solely on eBay and does very very well. If she has anything negative to say about it, you’re not hearing it. I have watched videos where people sent an item but the person said they did not get it or that it was broken and they want their money back and you have no choice but to give them their money back. Why would anybody take that chance?

[@curiouscollection2626]

Thank you for watching and commenting. There are scammers and platform issues but at the end of the day returns are less than 1% of our total sales and scammers less than that. There are risks with everything but it does work for us. Many people would prefer to not deal with the headaches and that is also OK. Estate companies and auction services can help move qty of low value items from estates if you are struggling to proceed. Best wishes.

[@cyndimanka]

@@curiouscollection2626 ty

[@SprucedandGussied]

I've had two listings taken down: one was a used discontinued perfume spray (which, yes, now they don't allow it, wasn't an issue when I listed it , but they changed it and caught it after the fact. And some skincare by Pixi by Petra that they claimed was a fake even though I bought it at Target. Feels like listing on ebay these days is avoiding mines out in the field(yes, im being dramatic, but im trying to make a point). Daily Refinement always comes to mind with this topic. He made it seem like he got suspended over ONE item. Thanks for sharing your experience and it's good to know that they sort fo give you chances before they completely shut you down.

[@freddyrussell6611]

Making sure expirations are kept up with has been my situation. Except expired ink.

[@Antiqueexcavator]

I just had an Amos N Andy Candy box taken down for violating the offensive items policy. I talked with a customer service agent and he told me the policy recently changed to include these type is advertisements. I still see of thousands Amos N Andy . I’m hoping it doesn’t lead to a suspension as I make my living on the platform and generally have 2000+ up. Why doesn’t eBay take into account the number of listing vs the violation. Why punish a large seller with only a couple of violations that are clearly not malicious. The number of violations allowed should be a percentage of total listings and not a simple number.

[@curiouscollection2626]

Totally agree. 13k activitie and 12k sold. We will have items taken down just do to volume. Suspensions are just uncalled for in our opinion.

[@cloisterene]

@@curiouscollection2626 I agree. It's pointless for them to *both,* take listings down *and* suspend accounts, when taking listings down alone should be effective enough as long as sellers don't intentionally relist the same items or try circumventing the rules.

[@alyssanorcia1990]

Same thing happened to me with the Corningware Percolator coffee pot. I was dumbfounded when Ebay kept delisting the item from my store. When I had done my initial research, I had seen so many others listed throughout Ebay, so I thought nothing of it. Then I realized there was a recall decades ago. Can't sell it on Etsy, either!

[@crystalpoindex]

crazy because I still see listings where they are allowed to part it out. And some have sold.

[@dustydonna]

It's insane the things people are suspended for, yet there are hundreds other listed that aren't suspended. And like you said, everyone is human and you didn't know. I agree that if they hit me with something I'd just never sell it again. I was selling mostly clothes and dolls and I just purposefully stayed away from selling sneakers and high end brand clothing because of the counterfeit issues. I even had one of my own Coach purses I thought of listing but never did as I was so afraid of getting a counterfeit claim from them. I knew it was real but their computer flags this stuff and it just wasn't worth the hassle to me. I've seen other resellers talk on the their channels that once they give you a suspension you do seemed to be flagged that they're watching you more closely. And their customer service is useless. Agree there! LOL. Can't wait for my necklaces. They're so fabulous!

[@bennystratton7734]

Yep as long as you stay away from High end and IN demand items (there looked at more closely) you will be safe and yes if the item is removed just do not relist that item ever again and make sure you do not list like items either

[@mrcstravels]

Hey guys I am really enjoying your youtube page. I have been reselling since last August and your page has been a huge help and its nice to hear from you since I am from Michigan too! So The one time acouiple weeks ago I had an ad band was right when I just finished listing it. I got a message saying it was band and I should not try to re list it. That freaked me out considering what was band and I still do not get it. It was a novelty device I picked up at an estate sale that I rememberd as a child in the 1970s. its a plastic bird that rotates up and down into a cup of water and its like a perpetual motion device. Another one was also listed from a different brand. Of course I still do not understand it but just set it asside. But for the life of me do not have a clue why it is band.

[@curiouscollection2626]

The item (drinking bird) has hazardous material in it and is prohibited for sale. The title or image probably got it booted. Good luck. Thanks for subscribing.

[@mrcstravels]

Thanks for the update. It sucks when something like this happens but it sucks worse when you have no idea why it was banned. So thanks so much for solving the mystery. Although the ironic thing was there was others that are currently listed on ebay. But again I guess it just goes into what you guys were talking about were because of a past similar banned item it can lead to other items being banned even though the same item may still be listed by another. Thanks again Happy Hunting! @@curiouscollection2626

[@ladanmiller8933]

I got vero on "Philips Norelco SH50 Replacement Head". I sold 5 of them on Mercari and poshmark.

[@brit50ify]

Excellent info

[@eyeswideopen866]

I had a 4 inch Texas NASA kids bicycle plate with the name “Cindy” displayed - kicked off, because ebay claimed it was an official Texas plate.

[@glenishii2022]

I recently had a Delta faucet get VeRO’d because I used copyrighted images. My mistake for using stock photos. I was, however able to relist them after I removed the stock photos. The weird one was a Honda trucker hat that didn’t have a brand, but was probably made as a giveaway from a local Honda dealer. I listed it as “unbranded” in the “item specifics”, which as it turns out is a mistake. It was flagged for being counterfeit. So I’ll never again list anything as “unbranded”. Also, I did have a new sealed novelty British Columbia license plate which got flagged, but I was able to relist it after putting this note in the description, “Note: This replica automobile plate is for collectible purposes only and should never be used on your vehicle in place of a real license plate. This plate complies with Ebay's license plate policy”. I never use the terms “bone”, or “ivory” to describe colors. I always use “off-white”, and after hearing your troubles, will add “cream” to that list.

[@ellenm1937]

Which is so bizarre because eBay themselves uses the word "Ivory" as a color choice in the item specifics.

[@glenishii2022]

@@ellenm1937 Right? Maybe ok if it’s just in the Item Specifics, but not the title. I’d still stay away from using it anywhere in a listing.

[@hiker64]

Frustrating with Amazon, Ebay, FB Marketplace, etc., that their 'messages' always imply that you did something intentionally to not follow one of their countless arbitrary rules and policies instead of just giving a warning and being specific about what was wrong. I try not to take these things personally but it's just frustrating, even after selling for decades.

[@FlippinParticles]

I turned off my international shipping, because I sell a lot of Levis and New Levis cannot be sold in the EU. Initially they were just removing them from international, but the last time they took a dozen or so pair down. Turning off international fixed that stupid problem.

[@Multiverse10X]

🤯 Unbelievable!! 😡

[@tinamarriegayheart8016]

I got in trouble on 2012 for selling that coffee pot

[@curiouscollection2626]

and eBay is still letting people list it... Thanks for watching and commenting.

[@jimh3595]

eBay does this because they don't want to waste the time it would take to examine EVERY item. It makes more sense to them to be too restrictive even if they would lose $$.

[@itsasimplelife4us]

I have refurbished and sold dozens of vintage leather handbags over the years, especially Coach. Sadly, my passion for ALL designer handbags, especially Coach, has been destroyed by the companies who are attacking small Sellers instead of going after Counterfeiters. I have not been veroed.

[@cloisterene]

This has been my complaint as well, ever since I realized what was really going on. Much of what they claim to be counterfeit is actually authentic. And they can't go after counterfeiting foreign manufacturers because they're doing the exact same thing, producing cheaper low end lines and selling seconds in their discount warehouse outlets. It's absurd that they would even think of going after sellers of *used, vintage* merchandise and individual items that are 'out of style' (discontinued, obsolete) and/or of comparatively low value. I finally came to the conclusion that greedy corporations simply won't tolerate *any* competition, and that if not for eBay's full cooperation they would never have gotten away with it because imho they have no real legal standing.

[@wesjohnston8872]

One of you made the statement that you thought “anybody” can obtain a US Military Veterans license plate. Not true! A Veteran must present a form DD-214 or DD-215 to the motor vehicle folks when applying for any such license plates for vehicle registration. Having said that, I agree that the eBay-bot was 100% wrong in classifying those plates as banned items.

[@curiouscollection2626]

Correct. Most specialty plates in Florida do not require any affiliation but military plates do. Still legal to resell if expired for 3 or more years. Thank you for your clarification.

[@AnnapolisGirly]

Vero on Elixer guitar strings. Personally bought these and changed to a different type.

[@MarioLuigi-vb3rp]

Seems personal. Sometimes when you list in certain categories you will run into a shark then they make it personal. Happens all the time. This is why I’m limited to a couple categories

[@kellyr9784]

The part that makes me angry is ebay clearly states the company needs to reply in 5 days to your request. But verbally ebay says they will usually never hear back from them and they won't stand up for us. It's unfair business tactics to take out your competitors by making clearly false claims, and ebay is allowing them to break the law. My best thing was to reply to my "empire state building" item being pulled by sending an email to the company with ebay as cc. I said, the well known manufacturer must have had permission at the time they took the picture and produced it. Several weeks later.... they said that I had won and could relist. Maybe it was across the board to the others hit by them, and not my email... but i was ready to shut down my store and move platforms. How are we going to survive, if the SAD legislation passes... can we ban to contact our representatives? It's a 3 strike and done thing, and across platforms.

[@curiouscollection2626]

Wish we had any answers. We have been dealing with these headaches a few time a year since we went full time in 2020. Thanks for watching and commenting.

[@squirls1025]

This legislative rule is something we all need to find a way to fight and have ebay and all of the other platforms help with. They have the money and lawyers to stand up to the stupidity of the 3 strike rule within it. Maybe if we create a group that gets enough followers that we can make a stand and fight back

[@Multiverse10X]

First time hearing about this legislation and I want to read up on it. What’s the specific name of the legislation, please?

[@hayfro]

Excellent video. Very informative. Never use the word bomber.

[@adam-usa]

This is where Human and AI confrontation begins and it can ultimately lead to something worse.

[@crystalpoindex]

Actually I am currently seeking employment and I came across a job posting for a position from Upworks. That was advertising a position for an Ebay Listing Compliance Agent. And long story short they are getting paid pennies to sniff out Ebay listings like the ones you described. It's not a computer. But it is an underpaid, inexperienced person who does not care about the work that they do. They are just making their quota to get paid.

[@PeterDrewVoiceovers]

My wife and I sell art, antiques, and collectibles part-time on ebay and other platforms, including Chairsh. We submitted for listing on Chairish, a small oil painting by a known artist. It's a scene with a young girl holding a bunch of colorful balloons. In the painting, which is set in Central Park in NYC, she's about 25 feet away, holding her balloons, walking away on a path through a sunny, open part of the park. Above the trees ahead of the girl, the tops of the buildings lining that side of the park can be seen. The whole picture is cheerful, colorful, and innocent. The painting would look great, and be perfectly appropriate, in a child or baby's bedroom or playroom. Now, listings to Chairish must be reviewed by a curator for approval, which we thought would be no problem. Surprise. The painting was refused because it depicted a child. Simply because there is a child in the picture. No other reason. That left us feeling a little creepy, like we did something wrong. It's just a girl holding some balloons! An antique wooden high chair with rush seat dating from the mid to late 1800s was also refused because it was made for use by a child. The price and the description all indicated the chair was for addition to a collection, not for a 21st century toddler to actually sit in at the dinner table. Very strange. We don't know if Chairish had some legal issue with a listing containing something about kids, or Chairish's legal team is just a bit over-zealous, but we don't even try to list anything now on Chairish that might even remotely pertain to children.

[@crystalpoindex]

Marketplace same thing any art depicting a bare body part is flagged as nudity.

[@JanBee1122]

Probably because so many online sites are being caught out for selling kids via pics of kids. It's a gateway for pedo's.

[@Multiverse10X]

@@crystalpoindex 🤯🤯🤬

[@HogginHead]

Ebay customer service is a Third World country

[@Multiverse10X]

Off-shore customer service reps literally have a one page script that they read off of and have zero ability beyond that - in my personal experience.

[@Twebb349]

Nothing to feel bad about, it happens to all of us eventually

[@JanBee1122]

I think we are seeing more and more of a squeeze on brand name items. This is corporatism and it will eventually flow to every item on the market. Our days of reselling are probably quite numbered. Best to stick to subject items (dog mug, cat pyjamas, Chinese Foo Dog statue, etc), stay away from Patagonia, Versace, Calvin Klein, any of the big designers. They have crawlers that go through entire platforms to look for their items in order to send up a red flag to the host who will then pull the item and punish the seller.

[@curiouscollection2626]

Very true. One reason we sell the types of products we have. Thank you for your insight.

[@Multiverse10X]

Any suggestions on best platform to sell high-end sneakers that are legit (not counterfeit)? Thank you!

[@jimlloyd7459]

I have a small collection of Confederate flag and "black Americana" postcards due to eBay warning me....I just keep them for now....learned my lesson ..

[@bennystratton7734]

Try other sites or maybe if you set up at a flea market or show might be able to sell them that way

[@crystalpoindex]

native American items were a big no no as well. I think they may have relaxed on them after they added more item specifics to identify point of origin

[@lynyrd0556]

E-Bay is a joke, I am done with them forever.

[@juliesweeney8655]

Are you getting targeted or does everyone get this much hassle?

[@curiouscollection2626]

12k items sold in four years with 14k listed. We don't think we are being targeted but there are certainly a lot of rules and not a lot of resources to protect and educate sellers. Great question.

[@TechJayr]

Sounds to me like it’s time to give that entire category up.. why are yall breaking yall heads with such stupid items that’s costing you suspensions and listings being taken down .. start selling clothes and shoes .. if you guys don’t stop listing stupid items it will cost you permanently suspension off eBay .. think about it

[@curiouscollection2626]

Never going to shoes or clothes (not interesting for us) . We do not sell items we have issues with. Moral of the story when eBay says don't do that then you shouldn't.

[@TamaraRiddle]

It's not necessarily an AI that's reporting your products. Every listing has a "Report This Item" link above the Ebay Item Number, on the right just above the description block (on a laptop, not sure where it is on a mobile device, but it's probably there somewhere). So, anyone can report your item for any reason. Could be a competitor, could be a troll, could be an mentally ill person who has nothing better to do than doom scroll on Ebay looking to ruin someone's day.