EE Smart Hub Plus Wi Fi 6 Router Review

[@GrumpyMansREVIEWS]

Thanks for watching watch more Home Networking product reviews kzbin.info/www/bejne/onvTqZuNeZWZnq8

[@mikecollins8640]

Had this router for one week since joining EE from Talktalk. Total pants. Your video was useful and reassuring as I thought it was just me going mad with the flakey behaviour. I'll check out your Asus setup video. Cheers!

[@wisteela]

Couple of months now, and no issues. Hmm, bad batch maybe?

[@Mikacool]

Are UltraXtend wifi boosters compatible with this router do you know?

[@mazz2001]

My apartment currently only has part fibre technology fttc 😢 I get roughly 70-74Mbps Download and roughly 16 to 18Mbps Upload. The speeds are consistent including the ping which around 4-6. But i really want that super fast fttp. BT/EE still have no updates on my area when it will arrive.

[@BurgeTV]

Is there a Wi-Fi extender you use with this hub? My BT disc doesn't seem to work with this.

[@GrumpyMansREVIEWS]

@@BurgeTV You need to get an EE Wi-Fi extender, the BT ones won’t work. You can also get any third party one.

[@BurgeTV]

@@GrumpyMansREVIEWS only one I can find is the EE Smart Hub Extender (SW30A)

[@AutomaticDuck300]

Thank you. Would you say that the actual EE service is good if you use your own router?

[@GrumpyMansREVIEWS]

@@AutomaticDuck300 Yes of course any Openreach FTTP service is good in terms of the internet connection. Customer service now that is a different matter all together.

[@Volvo2024-k4w]

I’m on my fourth one since the beginning of August. Keeps flagging external fault but Open Reach have been six times coming to the same conclusion - it’s the router (which EE won’t have). Also keeps dropping out. Been now put back onto the SH2. 😵‍💫

[@GrumpyMansREVIEWS]

@@Volvo2024-k4w I don’t understand how BT got it so wrong, it’s rubbish this router. The SH2 is the best ISP router I’ve ever used.

[@ck_milly]

this helped me out alot the detail and explanation you gave was excellent and for a person who doesnt understand alot about internet i understood this 👍

[@GrumpyMansREVIEWS]

Glad you found the video useful! Thank you for watching!

[@XRihut2013]

My area only has 30 down and 6 up, I am jealous of you

[@Kobra31677]

Also be aware that this hub has 4 x 1GB outputs. If you go for a 1.6 Gb connection, you wont get the full bandwidth on a single cable output as the port will be a bottleneck (Due to being 1 Gbps port). Obviously it will be handy if you have multiple devices, but if your need a straight up 1.6Gb connection then you would have to buy a router with at least 2 x 2.5Gbps ports (One for the ONT and one for connecting to the device you are downloading with). Most wouldn't need to have a single cable download, but for my job as a software tester it would be a necessity as the apps would need to be downloaded quickly to be tested. EE should ship out a router with multiple 2.5 Gbps ports if they are selling the 1.6Gbps service, just in case someone needs to have the full 1.6Gbps for downloads.

[@T0RNADO7]

Which router and broadband do u mainly use?

[@GrumpyMansREVIEWS]

@@T0RNADO7 EE FTTP and this mesh system the wi-fi 6E model kzbin.info/www/bejne/onvTqZuNeZWZnq8

[@davewardman1427]

Can you change the SSID & password on these routers, also can you control/block MAC address of devices logging on?

[@GrumpyMansREVIEWS]

@@davewardman1427 Yes you can charge the SSID and password,MAC I don’t think you can.

[@mcooling74]

I’m having 900 installed next week, so this interesting. Do you have any recommendations on better routers around the ~£150 mark? I get your ASUS router shows better performance, but it’s a £300 router, so I would expect it to be better.

[@GrumpyMansREVIEWS]

I’d recommend try the EE router first because it’s had some updates and works quite good. Have a look at this amzn.to/3Y7RVxr you’ll be able to find the review on my channel.

[@troecurov3]

@@GrumpyMansREVIEWS I am sorry, I maybe sounded strange, but you paying for broadband...and you will need to buy your own roater???

[@davefish8107]

Had BT but they wanted twice the price of this one so I swapped to EE, even though they are the same company?. Took me a couple of minutes to set it up and so far no issues. I have a EE mobile phone and I do lose the WiFi calling occasionally and I don’t know why

[@gilly9489]

I am 80 so not technical. I am with BT and live in a cottage with thick walls and l am on old copper line. I have just agreed to try EE and first person told me l will be plugging this in and could even take it out to conservatory using an extention lead. Today this little thing has arrived not as big as my mobile doesnt plug anywhere hand held l guess. What is this can anyone tell me please? I found this video for help. Just tried BT on phone but it is an hour wait.

[@lyrixx347]

my ee light stays a flashing orange?

[@GrumpyMansREVIEWS]

If it doesn’t stop flashing after 5 minutes contact EE and let them know it’s not connecting to the internet.

[@TheBadGuy1974]

Yes the red ended cables are cat 6. Nothing but complaints from the customers about the hub you are spot on.

[@GrumpyMansREVIEWS]

Honestly it’s really bad.

[@TheBadGuy1974]

@@GrumpyMansREVIEWS I know I'm still working there. And we are one company BT and EE funny how you said the EE people are worse. We just answer BT or EE depending on which account comes on the screen 🙂

[@GrumpyMansREVIEWS]

@@TheBadGuy1974 No sorry I meant to say both as they are one company now.

[@kaifimran2146]

@@TheBadGuy1974 If you don’t mind me asking where is your call centre based?

[@Hiteshdattani1990]

Ive seen your other review of the virgin media hub 5 and black pods, how would you compare that to EE? Ann with using both which provider would you recommend?

[@GrumpyMansREVIEWS]

@@Hiteshdattani1990 First off they both have terrible customer service. Now in terms of stable internet connection coming into the house, EE or any Openreach FTTP provider. As for Wi-Fi that depends on your home if the provider equipment works fine, if it doesn’t get your own.

[@PakFan786]

How do you change the Transmit power to 50%

[@GrumpyMansREVIEWS]

I dont think you can.

[@Phil-s3r]

We've been stuck with this for about a month since EE offered us a good deal to "upgrade" from the BT hub where there had not been any issues. Since then the internet has been awful. It keeps its speed and improves range but nothing else and making wi-fi connections with it is almost impossible. We were on to EE to do something dozens of times before they sent a technician who finally told us it was faulty and the problem we had was common. They are supposed to be sending us a replacement!

[@GrumpyMansREVIEWS]

@@Phil-s3r See I always keep an ISP router as backup, because they can only troubleshoot on their on router. I’m on my 4th EE router, I can’t believe how BT got it so wrong.

[@troecurov3]

EE or Vodafone, please help?

[@GrumpyMansREVIEWS]

I’m with EE never been with Vodafone so can’t really answer sorry.

[@troecurov3]

No answer.

[@troecurov3]

@@GrumpyMansREVIEWS thank you very much

[@ktos25]

im so confused as to why I got this smart hub when I didnt order this ? can anyone explain

[@GrumpyMansREVIEWS]

@@ktos25 They probably started sending this out now to everyone. They told me Wi-Fi 7 router coming in December.

[@ktos25]

@@GrumpyMansREVIEWS oh wow thank you for the quick reply.

[@samb999]

Thank you for head up. Don’t think my area ready for this hub cheers

[@PakFan786]

Does any one now how to set the Transmit Power down to 50% on Ee smart hub plus router. Im also trying to reduce the EMF's from this router, can anyone help

[@wisteela]

I've had mine about a couple of months, and I've had no issues with it. I didn't know the WAN port is 2.5. That makes great sense given they offer 1.66.

[@GrumpyMansREVIEWS]

Thank you for sharing your experience, at least we know it works for some of us!

[@TuckerUK]

The WAN port is 2.5 but the ethernet ports are 1Gig. So you will need a 3rd party router to get 1.6Gig speeds on the new speed package. Until EE update to a Wi-Fi 7 router later this year.

[@timdmx512]

not having 2.5gig lan ports is a deal breaker for me. i am paying for ee 1.3 gig down so the connection is faster than the router is the bottle neck

[@GrumpyMansREVIEWS]

@@timdmx512 EE are bringing out a wifi 7 router around December.

[@EclipseUaot]

for some reason im only getting 30mbs on ee

[@GrumpyMansREVIEWS]

That’s not right.

[@EclipseUaot]

@@GrumpyMansREVIEWS I know but I assembled everything together correctly I had the old ee box then they sent us a new one which I assembled again and still no different we just get 30mbps

[@GrumpyMansREVIEWS]

@@EclipseUaot which package are you on?

[@mcooling74]

I’m having 900 installed next week, so this interesting. Do you have any recommendations on better routers around the ~£150 mark? I get your ASUS router shows better performance, but it’s a £500 router. I imagine 99% of home broadband users won’t be dropping that amount on a router.

[@GrumpyMansREVIEWS]

Hi I’ve just answered your question.

[@GrumpyMansREVIEWS]

If you only need a router and not a mesh this is the best router I’ve ever used. amzn.to/3NbsJQr you can also use it in a mesh setup.

[@JamieBussey-tr4hn]

Hi Thank you for your feedback on the EE router. I am currently having issues with the EE router when I connect laptop and mobile to the router it connects but then says no internet. I contacted the tech team and there amazing advice was. You have a virus on your device. I said that’s a lie because I brought my work laptop home and it did the same on that. I am looking to set up my own router but will need to watch your video

[@EggleMacon]

Problem i find with both BT and EE, digital phone will only work with their smarthubs. I got a TP Link AX3000 router which is head and shoulders above the smarthubs... But if i choose to use that then i have no option to use digital phone which is not ideal.

[@GrumpyMansREVIEWS]

I have a video coming on this, you can use your own router, just turn WiFi off in the BT/EE hub.

[@EggleMacon]

@@GrumpyMansREVIEWS I assume you mean running 3rd party as access point and ethernet from smart hub to it ?

[@GrumpyMansREVIEWS]

@@EggleMacon Yes.

[@EggleMacon]

@@GrumpyMansREVIEWS Sorted it, though i did speak to BT not long before that and they supposedly say it will work with a digital voice adapter which is being posted out.

[@daisymay2303]

Very honest and detailed review clear voice and explanation 👍

[@GrumpyMansREVIEWS]

Thank you!!

[@kev2427]

Can you do a video showing your ONT and how it’s setup

[@GrumpyMansREVIEWS]

I’m in the process of doing a video showing how to use 3rd party router, I do show the ONT box in that.

[@googlefriend7685]

I'm using the ASUA zenwifi pro xt12 you reviewed great system my ISP router was absolutely rubbish

[@GrumpyMansREVIEWS]

That’s what I’m using. Thanks for watching!

[@DanielWilson-g7p]

IWas with BT, Then Upgraded To EE, Worst Thing I ever did,, Had 3 Hubs.. Laptops wouldn't Connect Or would Just Drop Out..I Insisted I went Back on To BT. Wouldn't let me as they said everyone is moving to EE.. I put in several complaints and after 6 months they have moved me back to BT,, I have had no issues, was using a BT router on ee network and it worked perfectly again now

[@olishields5985]

Shame you don't get full duplex with ee. 1000 up is so nice!

[@GrumpyMansREVIEWS]

I know, City fibre was suppose to come to my area over 2 years ago still waiting. Only option is Openreach or Virgin Media.

[@farooqkhan7926]

Excellent review very detailed 👍👍

[@GrumpyMansREVIEWS]

Thank you for watching!

[@AliKhan-mc8ns]

Very technical review

[@GrumpyMansREVIEWS]

Thank you for watching!

[@neildriscoll2974]

EE smart hub fine no problem here

[@GrumpyMansREVIEWS]

@@neildriscoll2974 Thank you for sharing!

[@StriaghtRight]

Plugged red wan into back of box and into open reach white box on the wall why is the light flashing orange still it’s been an hour ? The guy said you could plug it in and it’ll be up so why haven’t connected the red wan cable and openreach lan 1 red cable and still no internet? The smaller one, smart WiFi is blue and working so what’s stopping my router from working? Just cancelled community fibre for this shit and it don’t even work

[@GrumpyMansREVIEWS]

It normally turns orange when it’s updating but not for an hour. Ring EE up.

[@Chattyman2]

aw man, I have this router coming in 3 weeks

[@GrumpyMansREVIEWS]

@@Chattyman2 I tried it again this time around it was working slightly better. The firmware has had an update.

[@Chattyman2]

@@GrumpyMansREVIEWS nice glad to hear! thank you

[@Insertnamehere3000]

Your using the wrong speed test location

[@StickyGeko]

Asus still you're main one

[@GrumpyMansREVIEWS]

Yes it is. Thanks for watching!

[@adamkhan3894]

Not bad

[@GrumpyMansREVIEWS]

Thank you for watching!

[@chriswilliams8121]

This is an absolute joke of a hub it's literally been dumbed down with them removing the usb support and the router if it resets does not store the information in the event log it's always wiped as it's a confirmed memory leak and this router constantly restarts and I have had multiple replacements so I decided to buy 2 Asus tuf 3000 gaming router with 2.5gbs wan and 2 Lan agragation it's also WiFi 6 it cost me £93 each and it's been absolutely amazing and all WiFi speeds have tripled and no disconnects with very strong wifi

[@GrumpyMansREVIEWS]

Thank you for sharing your experience! Best way is to use your own equipment.

[@kevinlee9975]

ISP routers are never that good no matter what they say best way is to use your own

[@GrumpyMansREVIEWS]

Agree!

[@Ajajambo]

EDIT: The worst system ever. I have returned this junk to EE and I am now a happy Virgin customer with 1GB speed I just had this router installed, replacing my BT business router, and let me tell you, this EE router is much better in terms of speed and reach.

[@GrumpyMansREVIEWS]

Of course wi-fi 6 routers are a lot better than the older wi-fi 5 routers. Unfortunately this router didn’t work for me. EE are get the new wi-fi 7 router out around December, that’s according to EE sales team.

[@MyAndrew143]

EE sent me that router I will not change my BT Router which is working fine

[@GrumpyMansREVIEWS]

Right decision for now.

[@marcvbmw8579]

Yeah ISP routers are never all that.

[@GrumpyMansREVIEWS]

Thank you for watching!

[@jackcheung4301]

3:50 what is that noise? 😂

[@mazz2001]

😂😂😂 I just heard it too lol

[@AhrennerhA]

I kept rewinding, and saying out loud "what the fuck was that 😅"

[@mazz2001]

@@AhrennerhA 😂😂😂😂😂

[@JamieBussey-tr4hn]

Hi Thank you for your feedback on the EE router. I am currently having issues with the EE router when I connect laptop and mobile to the router it connects but then says no internet. I contacted the tech team and there amazing advice was. You have a virus on your device. I said that’s a lie because I brought my work laptop home and it did the same on that. I am looking to set up my own router but will need to watch your video

[@GrumpyMansREVIEWS]

@@JamieBussey-tr4hn Definitely not a virus, I can confirm it is the EE router. Before you get your own router, I would suggest try to get a new EE router sent out because it’s hit and miss, I got a new one sent out and it’s working. I’m still using my own router but you need an EE one incase of any issues they can’t troubleshoot with your own router. Ps I’m on my 4th EE router.