Enhancing Customer Retention with Custom Boxes: An Interview with Mark Stern

Ever wonder how a physical touchpoint can revolutionize your digital business strategy?
In this episode of The Liquid Lunch Project, we sit down with Mark Stern, founder of Custom Box Agency. Mark shares his journey from a top-ranked strategy consultant at Deloitte to a pioneering entrepreneur who’s redefining customer engagement with custom box experiences. Discover how Mark’s innovative approach to merging physical and digital realms is helping businesses enhance customer journeys, increase retention, and boost lifetime value.
Episode Highlights:
Mark’s transition from Deloitte to Custom Box Agency
The concept and goals behind custom box experiences
How box experiences can be tailored for various industries
The process of creating and designing a custom box
The benefits of tying physical items to digital experiences
Insights into the manufacturing and shipping process
Mark’s favorite projects and innovative product ideas
Mark Stern is the mastermind behind Custom Box Agency, an award-winning firm known for its innovative 'box experiences' that bring digital offers to life. With a background in strategy consulting at Deloitte, Mark has successfully transitioned to entrepreneurship, launching over 100 campaigns that optimize customer journeys and drive business growth. His work has garnered attention for its ability to increase conversions, reduce churn, and extend customer lifetime value.
Tune in to this episode to discover how Mark Stern's Custom Box Agency is revolutionizing customer engagement. Whether you're a small business owner or a seasoned entrepreneur, you'll gain valuable insights into creating memorable experiences that keep customers coming back.
Favorite Quote:
“If I tied something physical to my digital offer, and you did not, I bet I beat you every day of the week just because I have a more differentiated experience.”
Connect with Mark
www.customboxagency.com
/ customboxagency
/ customboxagency
/ custom-box-agency
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@matthew.r.meehan
@luigi_rosabianca
@theLiquidLunchProject
@ShieldAdvisoryGroup
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