EP 47: 5 Most Common ISSUES - Panasonic Toughpad FZ-G1**

[@somaday2595]

Bob , Thanks for the quick rundown on what to expect. @1:38 A2 button always triggering the Barcode Reader. The BIOS setup, => Main => Tablet Button Configuration => A2 Button, looks like the A2 button defaults to Barcode Reader Trigger, but has 3 other choices, Disabled, Application2 and Ctrl+Alt+Del. So expect the Barcode Reader to be triggered even if the BIOS setup is one of the other 3 choices?

[@Bobjohnson]

Thanks for sharing this with us! And thanks for watching!

[@ericberube3716]

My issue is black screen. When i turn on all "works", light are open, but the screen is black. I need to restart...

[@Bobjohnson]

When you restart does your screen start working correctly? If not have you tried connecting an external monitor to the unit to see if all else is working?

[@misterbean7328]

I’m having an issue with the camera on the back. Some days it works, other days it doesn’t. When I go to the camera app, it keeps trying to switch to it but keeps saying that it’s unavailable. I went to the device manager and it says it’s working properly which is not true at all. Any suggestions?

[@Bobjohnson]

@misterbean7328 The best way to answer this question is to simply fill out our Tech support form. Our in-house technicians will answer with the links and info you will need. Here is the link: www.bobjohnson.com/tech-support-form/ Thanks for Watching.

[@M-Brar]

Hi mate, my fz b2 toughpad is toooo slow, please tell us few tips to increase speed, because most of times it just freezes , that's really gives headache

[@Bobjohnson]

I'm gonna need some more information about your tablet to be able to help you. And you might be better off filing out our tech support form. Here is the link: www.bobjohnson.com/tech-support-form/ Additionally, just so you know, we do have a few FZ-G2s being shipped to the office. Once we get those, we will be able to help you more! Thanks for watching!

[@അമലിയ]

Sir after changing the bty my system get freezed what is the problem

[@Bobjohnson]

@1.4.3.4.1 The best way to answer this question is to simply fill out our Tech support form. Our in-house technicians will answer with the links and info you will need. Here is the link: www.bobjohnson.com/tech-support-form/ Thanks for Watching.

[@learrus]

Those are pretty minor issues tbh. I was expecting something grandious. Looking at getting one for my travels as a homeless bum while still being able to work on my video games.

[@Bobjohnson]

It would work well for that! We would just suggest that you get a keyboard for it to make easier to input data. Thanks for watching!

[@learrus]

Thanks for the suggestion, I will absolutely make sure to pack a physical keyboard!

[@_FFFFFF_]

A1 and A2 work normally as buttons on linux.

[@Bobjohnson]

Thanks for watching

[@EthirtyNein]

Hi Bob, thanks for the info. I’m having an issue with my device where it will not power on. Battery charged just fine and displays a green light. Power button pressed firmly for 1-3 seconds not working. Any suggestions?

[@Bobjohnson]

@EthirtyNein The best way to answer this question is to simply fill out our Tech support form. Our in-house technicians will answer with the links and info you will need. Here is the link: www.bobjohnson.com/tech-support-form/ Thanks for Watching.

[@Tru3_identity]

Use to auto tab down after scanning product codes in now we have to manually tab down with stylus, any thoughts

[@ZPGRF]

Hello BOB, how to switch between different versions of Windows, 3 operating systems are installed and only one is loaded. There are no buttons to switch

[@Bobjohnson]

@ZPGRF The best way to answer this question is to simply fill out our Tech support form. Our in-house technicians will answer with the links and info you will need. Here is the link: www.bobjohnson.com/tech-support-form/ Thanks for Watching.

[@coastersandprinting8013]

I got an FZ-G1, only a couple of months old and it has died. It just went off half way through the day. (nothing, dead, not even a charging light). They say it is because it is always on charge while using it. About 8 hours a day. Mother board fried apparently?

[@Bobjohnson]

It is more likely that your motherboard has been shorted by a power surge or something else. You cannot overcharge your battery- the battery will stop drawing electricity when it is full. Also, your battery is actually more likely to explode than to get so hot that it would effect your motherboard. Hope this helps a bit. If you do have further questions, feel free to reach out to us using our Tech Support Form here: www.bobjohnson.com/tech-support-form/

[@coastersandprinting8013]

@@Bobjohnson Thank you Bob (?) Wasn't sure if there was a common fault. But thanks for confirming that you can't overcharge it.

[@philiporden622]

i have a preowned fz-g1 and on hook on the holding strap which is held by two screws on the corner rubber bumper at the back of the unit is missing, is there a place i can purchase that piece of hardware that is missing?

[@Bobjohnson]

Have you tried our site www.bobjohnson.com ? If you can't find it there, I would look on Ebay.

[@Alturabi1]

Hey I have Panasonic fz-g1 I remove the barcode scanner and I swap over to Ethernet part but it not working . Do you have any idea why is the problem? Thanks

[@Bobjohnson]

Those parts can be difficult to install. You might have a ribbon cable that is not connected properly. You might also need to install the Panasonic drivers for that upgrade.

[@somaday2595]

Does the RJ45 show as a Serial Port? If so, maybe-- Enter BIOS setup => Advanced => Serial Port Settings. Maybe the Barcode Reader was overwritten by Ethernet Port and given the choice to Disable, Enable, or Auto?

[@nicholascooper6964]

Can the upgrade modules be changed out? I have the barcode and want to swap over to the Ethernet for networking troubleshooting

[@Bobjohnson]

Not easy but can be done.

[@ZPGRF]

Hi Bob, What is the maximum Gb of memory Msata supported ? 1Gb or 2Gb?

[@Bobjohnson]

The memory (RAM) is built in to the FZ-G1s. And the MSATA can be a max of 1 TB. Hopefully this answers you question, thanks for watching.

[@ZPGRF]

​Too bad I can't use 2TB Msata...

[@mcdope_badabing]

Howdy, My two toughpad fz-g1 have 8gig of RAM & Win7 Enterprise. I want reinstall their OS. Both have no Recovery Partition in BIOS. One had a dead SSD and got a new SSD. Do you sell their recovery image? if you dont sell their OS recovery image then what is your best suggestion besides contacting Panasonic? Thanks in advance.

[@Bobjohnson]

We are unable to sell a OS recovery image. Your best bet is to load a clean version of windows. Those tablets can be a bear to load. We use a desktop port replicator to get the job done.

[@Repny2dafullest813]

I'm having an issue where as soon as the display goes to sleep I can't wake up. Any suggestions? I have to force shutdown and start the PC over. 🤦🏽‍♂️🤷🏽‍♂️

[@Bobjohnson]

This could be due to a couple different things. I would recommend contacting our techs by filling out our tech support form here: www.bobjohnson.com/tech-support-form/. This way they can get more details from you and work with you one-on-one.

[@siyabongahadebe9100]

@J R was this issue resolved? I am having the same problem here

[@Julzartnerd]

What if I want to change the user to my sons name but I can’t remember my password or the security questions? How do I reprogram it?

[@runthenumbers9698]

CMOS reset. the bios data is preserved by something called the CMOS battery (which is a disk style battery). You take the battery out for a few minutes with no power source... tadah! Fresh Bios reset.

[@williamgregory8857]

Hello, Do you have a video removing & replacing the screen on the Panasonic FZ-G1

[@Bobjohnson]

That is a great suggestion. We have put that on our important repair videos to create. Thanks

[@darrylwinkler3193]

G'day, I have a FZG1 that I can not get the WIFI to turn on, I have tried all the normal tricks, including a fresh windows install. with no luck. Any ideas?

[@Bobjohnson]

Hello! Hmm. I would ask our techs. Fill out this form so we can get some more details from you, and they will get in contact with you as soon as they can. www.bobjohnson.com/tech-support-form/

[@SpaceZeee]

Did you ever figure out a solution to wifi not turning on?

[@somaday2595]

Probably you have already done this, but if not-- Enter BIOS setup => Advanced => Wireless Configuration => Wireless LAN => Enabled

[@edpleijsier]

Anyone got the issue of just not turning on? no response to the 'on' button. not on good battery nor on powercord. any help appriciated.

[@Bobjohnson]

Have you tested your power cord? Make sure it is actually sending power to the tablet. Otherwise there are more serious problems. If you would like us to take a look at it, here is our repair and service form: www.bobjohnson.com/repairs-service/

[@Zamiele]

I'm experiencing this issue too, we have 30+ of these where I work and at least 10 now fail to power on, battery is fully charged (confirmed in working device) docked or undocked makes no difference, the power button just does nothing.

[@Bobjohnson]

@@Zamiele Wow, that could be many problems. If interested, we could look at those units to see if we could do anything to get them back up and running. www.bobjohnson.com/repairs-service/

[@somaday2595]

A just purchased used FZ-G1 had some issues with starting off, pushing the power button and then not being able to turn it off. Then later not being able to turn it on at all. The battery connection was vacuumed followed by warmed air from a hair dryer and the vacuumed some more. The FZ-G1 powered on but the power button function was still weird. Booted into BIOS for an hour which warmed the overall FZ-G1, warmed the battery connection still more with the hair dryer and then vacuumed it, and now all is good. Did some internals get some condensate on them? This FZ-G1 has just come from the Gulf Coast to near Chicago where the temps had been in the low teens, then brought inside. * Bob is spot on about the plastic cover over the USB / HDMI ports breaking off.