Epson SureColor 9570 failing for six hours

[@bluewaterstudio]

So sorry to hear of your woes. My P7570 has performed marvelously well without a hiccup. Admittedly, my usage doesn't compare to a commercial lab.

[@BellevueFineArtRepro]

Wish we could say the same. Our P9570s have all the issues, sometimes blurry prints from skew, constant skew warnings, paper eject errors, and head strikes. 14 years of using Epson printers and this is by far the worst we've ever seen, which is a shame, because this printer has some promising new features.

[@ShaneJMcNair]

The first thing I would check as a service tech would be the incoming power to the building. I've seen similar issues with printer electronics that were created by dirty electricity from a transformer going bad. Yes, it did damage the printer. After several board replacements, we had the power company check the incoming power and found the problem. The dirty electricity also damaged the HVAC system for the building, too. Clean electricity is a must 24/7. If not, you will have random unexplainable printer issues. I've been troubleshooting industrial digital electronics for 40+ years. I hope this helps resolve your problems & frustration.

[@BellevueFineArtRepro]

The power is clean and it's on a battery backup to avoid outages and power surges.

[@ShaneJMcNair]

@Bellevue Fine Art Repro Do you know if you're on a 208V power grid or a 240V power grid? A 208V system requires an additional 208 to 240 volt Step-Up Transformer for modern electronics & equipment. Next, do you have the True RMS voltage & amperage report from the power company tracking the current for 30 days at the meter? The only way to guarantee clean electricity is to have a recorder connected at the meter.This is to check the electricity V & A variation coming into the building, meets the minimum requirements under a load. An individual UPS backup or surge protector can't prevent that from causing problems. I hope this helps. I understand how frustrating this can be...

[@BellevueFineArtRepro]

@@ShaneJMcNair Appreciate the help, but it's not the electricity, it's the printers. We have been here for 14 years and have owned many models of Epson printers over the years with no issues. Our computers and other electronics have no issues. Our other printers have no issues. So again, thanks, but it's the printers that have an issue, not the electricity.

[@ShaneJMcNair]

@Bellevue Fine Art Repro 14 years is a long time for a transformer. We have been at the same location since 1959 and have had a few power transformers replaced. I would have the utility company at least check it. It's a free service they provide for you, since you buy electricity from the utility company. It never hurts to check. The first Roland Eco-Sol Jet EX540SC printer created static electricity when the substrate moved across it. Synthetic canvas, banner, and paper type materials were the worst. Sparks would sometimes jump from the print head to the platen when printing. It caused the printer to give various random ERRORS. Roland had to install a substrate ground to bleed off the static. Roland's electrical engineering team in Japan finally solved the issues. Epson's engineers should do the same for you. I understand it can be a printer problem, too. North Light Color has one of the top tech support departments in the USA. They may could help you. Good luck... cheers 🍺

[@slammerdn]

Hi did u ever work out what the issue was? Our one had a similar issue and we found the RH white gear/drive that goes into the RH spindle end had split and was free running on the shaft. We swapped it with the LH side drive gear.

[@smoore69]

@@slammerdn the problem was that Epson released a product that wasn't ready for the market. We're finally replacing these with canon 4600's. Videos to follow.