Eufy HomeBase 3 Recordings are NOT what you EXPECT!

Here's the fix - • Eufy HomeBase 3 Update...
*UPDATE* 12/20/23 Eufy reached out to me and to try this (this is counterintuitive but it works) Go to your camera settings of the cameras that are recording in 1080P - video settings - recording quality - change it to 1080P then exit the app. Open up the app again and go back to the camera settings and to the recording quality and now change it to the highest resolution and that's it. I'll be making a quick video on this and should be up soon.
Today, I'll just tell you something about Eufy's Homebase 3 (Homebase S380) and its recordings. Hoping Eufy can fix this issue soon.
Eufy Floodlight Cam E340 Review - • Eufy Floodlight Cam E3...
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[@LifeHackster]

***UPDATE*** 12/20/23 Eufy reached out to me and to try this (this is counterintuitive but it works) Go to your camera settings of the cameras that are recording in 1080P -> video settings -> recording quality -> change it to 1080P then exit the app. Open up the app again and go back to the camera settings and to the recording quality and now change it to the highest resolution and that's it. kzbin.info/www/bejne/aaStdKV-j9GSaJY

[@ashutoshagarwal4011]

Just tested it and it fixed it for my floodlight cam 2k pro (the fps was also being downgraded from 25 to 15). It did not fix it for my floodlight 2k (non pro version) E220. Still downgrades resolution from 2k to 1080p.

[@God_of_Hellfire]

Is there going to be a fix for the reset button so the cam doesn't give itself a lobotomy when an intruder rushes the cam and hits reset before the device wakes up?

[@AND838]

OMG it just worked, WTF Eufy they need to fix this for real. It's not normal that I have to find fixes from KZbin comments!!!

[@waqashussain5054]

I have the Eufy Security Floodlight Cam S330, and all of my recordings are 1080p. Despite trying this, the Eufy Security Floodlight Cam S330 is connected/paired to my Homebase 3 and has a solid wifi connection and states 2k on the spec. Do you have any idea why this may be? My Doorbell Pro 2k, records in 1600x2300, still not 2k :S

[@zahirkhan778]

I think they hire dump software developers

[@Kaienhere]

Good to see smart home tech KZbinrs calling out brands lately, you guys are our voice!

[@Xquizit_Dj_X]

I just got my units and should be installed this week. Thanks for the update,

[@bluwater1]

After looking at many of your Eufy Videos i finally settled and ordered myself the S340 and Homebase 3 along with a 2C Pro and have them all setup to record to the Homebase 3. I have just ordered two (2) S220 SoloCams to add to the Homebase when they arrive. Very impressed with everything so far and really haven't noticed any problems but will keep an eye out for an update from Eufy/You regarding this issue.

[@LifeHackster]

Thanks for watching!

[@rykerevolution]

Like you, I have two pro 2k cams and a homebase s380 but I have the impression that my videos are not recording on the homebase, I ordered a hard disk to see if that's the problem

[@wallbangerzsports]

Did you figure it out? How’s it going

[@LindseyRowles]

Merry Christmas! We like your videos. Sean, Aiden, Lindsey and Rob

[@Pje3ski]

Lifehackster, you don’t have to dismount the cameras to get them synced with the home base 3. Just plug the home base 3 into an extension cord and move the home base near the light, sync it and then you can move the home base 3 back to where you want to.

[@dankelley9361]

Your videos, my humble opinion, are the de facto standard of home camera setup. I was just getting ready to dump my Arlo setup, due to now having to pay subscriptions costs. Now it seems, I’m still in a holding pattern of listening to your new review & reading other users comments. Please let your viewer know if the Homebase & Eufy camera setup is the way to go, or just another mistake that is costly & aggravating to home users. Thanks for all your efforts & honest reviews!

[@mikesr3011]

Thank you LifeHackster for your very honest and informative videos/product reviews. I have yet to jump into any home security devices but am getting pressured by my better half to get on the bandwagon and install a video doorbell and/or outdoor camera(s) around the outside of our house. I liked Eufy products but after reading all the negative comments, I'm back to square one trying to decide what brand to go with. So confusing! I really don't want to incur a monthly fee so onboard storage would be the way to go. Anyways, I'll keep researching. Happy Holidays to you!

[@Bwilliams2]

Please keep us (your subscribers) updated re what you hear from eufy. I too have invested a lot in their products and just recently purchased a home base 3. Thanks

[@richards6367]

Thanks for letting us know, hopefully they will fix this soon with a firmware update

[@solera2008]

I did not know this issue, but now I am going to check since I have a HB3 with three cameras connected to it.

[@Vlican]

thanks for bringing this to public attention

[@123.MikeCheck]

I hope they get this corrected as I’m expecting the HB 3 in a few days and plan to use it as a central recording hub.

[@wallbangerzsports]

How’s it working so far?

[@guitarhero9592]

Thanks for another informative video. What mesh system do you use?

[@HPTuchin]

As someone with HB3 & nearly 2 dozen of eufys newest cameras & devices, I can not emphasize enough my disappointment and regret with my investment in their products. Constant bugs, issues and failures of the app. Constant problems from non-stop "updates" and adding devices to HB3 generating more & more failures. It's honestly just an unreliable system from a security aspect at this point. For example on Halloween, my porch/front of home covered by multiple different cameras only managed to pick up 5 events in my front yard/driveway/porch & door area out of the dozens of trick or treaters that evening. I honestly feel like eufy is a crypto style "rug pull" or "pump & dump" company at this point and fed up with it. They're just pumping & dumping equipment. Works great at first....

[@LifeHackster]

Sorry to hear your experience. Mine has been working good. I have the eufy cam 3 in my front yard for more than a year now. I’ll be doing a long term review on their floodlight cam and the solocam S340 and see how it performs long term.

[@MuscledRMH]

Before I switched to Reolink , I increased the sensivity of the sensor and it worked much better.

[@HPTuchin]

@@MuscledRMH First thing I did. I've done it all down to checking angles & heights of installation, adjusting activity zones you name it. Contacting customer support... which is a laugh & story all in its self. At one point I was even in slack groups with developers participating in test groups ... 5 mins reading app reviews on the play store will show I'm no where near the only upset customer having all the same issues. Theres absolutely no interest in maintaining a functional system by eufy, their sole interest is pumping out & selling new products. Someones year old cameras are having problems after all the updates & new device compatibilities crammed into the system... too bad jack buy our new "insert blank here". End of the day.. unless someone wants to buy new gear once or twice every year... avoid eufy.

[@A-Negative]

I’m becoming very disillusioned by them.

[@p-forest]

@@LifeHackster I've got a HB3 and about a dozen cams/devices myself (S330's, Vid smart lock S330, S230's, S120's, a couple of Indoor cams, but not all on the HB3), and mine have all been working good too; most devices for roughly a year, I believe.

[@mrcurious9034]

We need a review for the new OUTDOOR/INDOOR SIREN they released!!! Thank you Lifehackster!

[@somethingkindawonderful3034]

Please

[@elevenbravo9742]

I just got my hb3 setup yesterday. E340 has been up for a week. Right not resolution issues does not bother me. Thanks for the eufy reviews.

[@craigwilliams3458]

I just put mine up and when I go to recording quality in settings the 3k option is greyed out? I'm recording to an sd

[@Mobijub]

Thanks for the findings. Great to see this is reported.

[@Pje3ski]

Good news on the e330 cameras recording at the correct resolution. I’m sure they will get this fixed.

[@nftcollectibles]

Thank you so much it works 😅 got 4 around the house e340 👍 look much better 😁

[@SebastianGil]

Thanks for the video. I was not aware of that. Honestly, I'm bit disappointed with overall Eufy experience. My Ring doorbell is sending me notification much faster than Eufy camera that is installed earlier on the way. My conclusion is that their notification infrastructure is inferior to Ring infrastructure. The problem with Ring is they are stuck in 1080p and going nowhere.

[@A-Negative]

I have all eufy stuff have suggested to it many who have bought, big proponent of them -just bought eufy as Xmas gift for parents but have just been constantly let down with them in the past 2 years. Lots of issues. Even had a car break in 2 cameras missed entirely aside from recording just as they left the yard picking up nothing. Might have to move on from them. They are slipping.

[@maxroth9795]

Thanks for making this video I'm very disappointed with Eufy's software as the glitches have caused me to miss events that were very important. Making matters worse if you don't have internet for an extended period the cams I had were functionally useless paperweights because they stopped recording and missed some shoplifting and a fight that happened at our bar. I've called them out on this multiple times only to receive lame automated responses that didn't actually make a difference.

[@vittomurner3467]

Thank you for the video didn't even realise not good at all 😮

[@Appmyhome]

Nice catch!

[@TheProjectManager100]

Just received my E340 and two S340s from Eufy. Their support is horrible. But I do own their video doorbell and seems to work fine. Ordered the HB3 with a 2TB SSD from Amazon yesterday. Would you recommend using MicroSD Cards in the 3 cameras or using the HM3? Realistically, im not to worried about it not showing up in 3k because i am not going to constantly watch it like a movie. I just need it to record and monitor my house for security reasons and that is it. Thanks.

[@bv9735]

I hadn’t noticed the resolution issue but I’m hoping they fix this. I have 2 x E330s and 2 x E340 flood lights connected to my HB3 along with other 2K battery cameras. One of the E340 cameras is always offline as it appears the Homebase can’t handle it. Eufy is looking into it and will hopefully sort it out.

[@LifeHackster]

Thanks for watching!

[@byrondelgado5521]

Thank you for your video, this, unfortunately, is bad news as I just received my E340 floodlight no more than 20 minutes ago from Amazon. I have been having trouble with Eufy automations as when camera, one detect motion, camera two does not always triggered to record as programmed and vice versa. Currently the Eufy E 340 floodlight cam is on sale for one 169.99 on Amazon. Which I purchased yesterday and just received today. Here’s hoping we end the year with a new Eufy video with good news.

[@mackjsm7105]

TY so much bro!!

[@DrRazkov]

Thanks for flagging this. Really appreciate it. I only have one Eufy camera and the rest are Ring. Was thinking of getting the HB3, so worth knowing everything that existing users are saying.

[@davec5237]

Thanks for sharing. 👍

[@LifeHackster]

Thanks for watching!

[@chrisskinner6483]

I wonderif I was doing something wrong:/ i recently just got the Hb3, e220 and e 340, and they are recording in 1080 like you said. I also can't get the motion detection to behave correctly and to STOP tracking cars passing in front of my house. I have correctly set activity zones. And turned down the motion sensitivity. Overall, I am not impressed with this system and pausing my planned expansion until they sort this out. As of right now, Im pretty much labeling it FALSE ADVERTISING.

[@youtubeuser8436]

I have the HB3 and two S300 eufy cams which should record in 4k. But the videos (saved on the HB3) are only in 1080p! 😡 I hope eufy will fix that soon!

[@ronm6585]

Thanks L.H.

[@LifeHackster]

Thanks for watching!

[@360JonesLDN]

Lol they have been doing this for almost a year. I noticed this when I hooked up the FLC2 pro to the HB3 and it was 1080p. I got rid of all eufy stuff and moved over to reolink. The quicker everyone does this the better

[@1989rrichard]

Was getting ready to buy this setup and what’s mentioned in this video actually turned me away

[@Gravage]

I just noticed this when I connected a new indoor cam the other day. I hope they fix this because I have otherwise been enjoying an all-Eufy security setup, but what is the point in buying a 2k/4k camera if you're going to be limited to 1080p. I assumed it has to do with the fact that it can only use 2.4ghz and that there was maybe not enough bandwidth to go around for the full resolution recording with multiple cams. Thanks for bringing attention to this. Edit: My Solocam S340 is recording at 3k, but when I originally connected it, I had the Homebase wired and then unplugged it to get better wifi range. Maybe this only happens if your Homebase is wireless when you set up the new cams.

[@gangaindenial]

Kuya LH, I have the HB3 and have tested it with a few E330's, S350, S340 Solo & E340 flood and can confirm that they are all set the highest res recordings but are only recording @ 1080P.

[@youtubeuser8436]

I can confirm this for HB3 and S300! It only records in 1080p instead of 4k! 😡

[@gilleslafreniere]

Thank you for your informative videos as always. I wonder, you mention it briefly, but did I understand correctly that the recording to the homebase is only on detection of motion and not continuous?

[@LifeHackster]

That’s for eufys floodlight cam 2 pro. All their cams that can record 24/7 when setup as standalone recording to their SD card will also able to record 24/7 on the HB3.

[@gilleslafreniere]

Eh! Thank you for your prompt answer! @@LifeHackster

[@jeffwaite7413]

I have the Smartdrop delivery box and can not get it connected to the home base 3. It says I need to place it near the home base 3 to connect. It is 10 feet away and bolted down so isn't going to happen. I noticed you said the camera also needs to be close to home base which would be easier, but why?

[@justme19852]

Heck i wanted to add s340 to my system, but don't want 1080 recordings

[@kelalamusic9258]

I was thinking of purchasing the Eufycam 2CPro 2K camera kit. Would what you’re talking about have the same issue with the accompanying base? Will it only record to the base 1080p when in fact the cams take 2K video? Thanks for the heads up.

[@gbinman]

I am invested in Eufy products including the HB3. I have 2 Solocam S40s, a SoloCam E40, a 2C, 2 Wall Light Cams, Doorbell t8210, and 3 2k IndoorCams. (2 look out windows and one monitors my garage. They all connected to the HB380 which has a 500GB SSD. Right now the HB3 has 84% available. It does bother me that the resolution is being limited when I have so much storage that it unused. Overall, I am pretty happy with the quality of the recordings, mostly am wondering why.

[@Hardpee789]

Stopped at HB2 because all newer cams and bases have stopped HomeKit compatibility. I want one app for all my cams.

[@superduperboyx]

Maybe i missed this in tht video but if you record on sd card for the s340, whats the highest quality resolution if you're recording 247?

[@jesteraero]

This is strange. I have 8 or so cameras including 3 indoor cameras one is the s350. I've gone back and checked my 4k single view and duel view samples. Single view is 3840 / 2160 duel mode is 2304/ 2592. I have them set to continuous recording. Indoor mini and indoor camera only appear to be recording at 1920/ 1080 recording events only.

[@YT_Watcher]

This is a major problem!! Does this include s330 aka eufycam 3? I just bought 8 of them with 2 HB3 but not yet installed. 😢

[@gwarner565]

Doing gods work

[@Snookattack]

I don't appear to be having this problem with the s340 and HB3. The video resolution is showing as 2304x2592 in any saved video files that I have downloaded to my phone. Maybe I am missing something? I am recording in dual format if that matters.

[@timw7514]

I don't have this issue in Germany. There are two options 1) they've already fixed it 2) they deploy different software packages depending on your region

[@user-bw3yj3ty9k]

My newly purchase S340 has a great live picture... but any video recored on the Homebase 3 is no where near the same quality.. Had an instance just last night where the Mail Boxes were robbed on our street and the camera captured the van leaving the scene (early morning light B&W video) but quality so low its hard to make out details of the van it looked like the low quality video of years past!... I thought I had a higher quality system than I did have with the very old Nest Outdoor Cam ?? I'm very disappointed!! Though I do love the live picture... Just incase Eufy support looks at these I wish they would update their app to be quicker at seeing the live picture and place buttons on Camera live screen to make it faster to get to preset positions... instead of having to jump to preferences/presets.... lot of extra steps when in a hurry to see something...

[@combat_fighter1]

luckily i’ve not made any eufy purchase yet, we feel cheated, what’s the point of having a 4K cam but the recording is in 1080p?

[@desupernoodle]

I have a S340 connected to my HB3 and its recording in full resolution. I checked all my other cameras and they are full resolution as well. Maybe it is with certain HB3s that this occurs?

[@LifeHackster]

Can you tell me what your firmware version is on your HB3? I have 3.3.7.9

[@God_of_Hellfire]

I'm looking at boxes of e220s, hb3, e340 doorbell, s340s, s100s... And I'm peeved. I read reviews, watched videos, including yours and I don't recall the SD card vs hb3 resolution difference mentioned. Nor has Eufy laid it out, even after their privacy fiasco. I bought in large part because of my previous Anker experience, their reputation and I waited for Black Friday/Cyber Monday pricing. I bought directly from Eufy because they get a few more $$$ by avoiding Amazon's commission. And now it's 12/20 and I have to pay for return shipping and find something else, quick. Or do I bet on Eufy to fix this after their privacy fiasco and now this lack of disclosure? Perhaps not...

[@tomgong6349]

I have eufy homebase 2, and one of the eufy 2c camera is always offline, I think that is one of the issues since a lot of people's cameras worked well for 1 or 2 years, and after that, the camera is always offline. Does anyone else have a similar issue?

[@db-bj9ei]

Thanks life Hackster! I was about to buy that set up with the Homebase three. Now I know to stay clear!

[@A-Negative]

Might consider a whole different brand. Starting to wish I did. My first system was great was so thrilled then upgraded to new cameras who FJ meant I had to get home base 3, which was a bummer. It’s been rough going since and feel like eufy lost their way a bit.

[@asaholey]

I check mine hb3 with s340 is in 4k. Downloaded to my phone and checked the file info

[@mele2259]

I have a different issue . I put an expanded HD in HB3 and every time it reaches 88% available memory I get the message to format my hd and when I look at the app it says format hd error . I formatted more than 20 times and it still does it . I just took the expanded HD out . Could it be the kind I’m using ? I got a Toshiba 2.5 inch sata data ??

[@lanesplitter8836]

would you agree that a safe camera system should record on the cloud? if somebody breaks in and breaks, destroys, or removes the security camera with a local SD card, there will be no footage at all....am i thinking about this correctly?

[@KeithRanly]

So you don't need this base for the s340? So, what is the real advantage of this base?

[@claytonanzai3090]

Having problems with hb3....it doesn't connect online (connected to router),but switched it to mesh and working now

[@StayConnectedEV]

Yes I have same setup Very disappointed

[@AsrarNasir]

Unable to connect my Duffy mini indoor cam with Wi-Fi, is there any way I can connect with my Homebase 3? Thanks

[@teaglet]

Where do you find the “properties” so I can See what my HB3 is recording. Also a little advice, my s330 is situated about 7’ off the ground, however I am on a hill it Durant pick up cars entering my cul de sac, my hits is about 25’ from the curve. Any ideas? Also the s330 how far does it pick up movement and could i possibly get license plate numbers? I have 7 cameras using the HB3. Thanks for your information

[@LifeHackster]

You have to download the footage to your phone and you can click info from your phone's album. I download the footage to my PC and right click properties is what you will see in the snapshots that I do in my videos. The S330 are the battery powered Eufy Cam 3's right..if that's the case, it will usually detect a person at 25-30 feet probably a bit farther with cars. As to plates, there are a lot of factors involve like angle, time of day and distance that it is not guaranteed to read plates.

[@Stealther]

I almost bought into the promise of the Eufycam 3 but the narrow field of view gave me pause and I’m glad I didn’t. My only experience with Eufy has been the S40 and the person detection constantly thinks my German Shephard is a person, making the notifications useless. Never got an update so I’m not surprised that there are so many outstanding problems with the Homebase. Eufy lies and with no monthly income from you gives them no incentive to improve, they already got your money.

[@FLOODOFSINS]

Can I start and stop the e340 recoring on my own. I want to record things outside my door at any given time. They might not always be moving to set off the motion detector

[@KettlebellGunsmith]

I have used and will continue to use multiple eufy products. That being said, there is no substitute for POE cameras. Eufy has a lot of niche functionality but their core is weak.

[@LifeHackster]

Thanks for watching!

[@spacemoon56]

Hope they get this fixed. Doubt it

[@swj6334]

I purchased the S340 with HB3 and agree the performance was disappointing on two aspects. One being inconsistent recordings where events missed or blurry images while the camera followed a subject. The other drawback being not enough power retention in geographies where natural sunlight is a challenge.

[@Coffeedad]

How do you view the detail of what resolution its recorded in?

[@dotnetdevni]

has this been fixed what about the 380 professional cameras do they suffer it

[@StephaneColibri]

Still having this issue on my S340 Floodlight cam

[@missbliss5756]

I returned my Eufy E340. Nice equipment but the technology needs improvement. I purchased the Winees floodlight F2 Pro.

[@betom7450]

Hi Can i use a poe riolink camera without an nvr? Do they have sd cards? What would you recommend. Thank you

[@LifeHackster]

Yes, they have SD card ports. Some cameras that come with their NVR kits though will not have this option.

[@sabikphotography1]

Mmm... Interesting, but not a deal breaker. With 4 cameras saving to the hub I hadn't noticed. Yes a bit disappointed. But for me the product's are working well and helping keep my property and family safer. For catching the coming and goings of people and pets they're doing a good job. How many people really noticed? Now thats it's been highlighted I'm sure it will be sorted in time and still no one will really notice for a while... Maybe when I make the movie about my family's life it and need such important footage as carrying in the shopping will be come an issue. Like me most people view on the phone or tablet for which the footage is good enough. But thanks for the info LH. Seasons Greetings to you and yours.

[@anoyakashi8775]

When the Homebase 3 stops, you have no security devices recorded. when you are on holiday, there is no way to reactivate your homebase 3.

[@bv_blizz]

Mine is still in the box, I have a week left before I can't return it, this vid may have made my mind up to return. Thanks!

[@MrEchoromeo01]

Same. I bought the whole suite of cameras. 9 in all. Looks like they’ll be going back. Currently running Arlo.

[@craigwilliams3458]

I have just got this camera...and I'm recording to the sd card.. but still it won't let me select 3k recording. it's totally greyed out. it's got great wifi signal and the sd card is the top spec too. what's going on

[@bryantmissions4664]

Wow, first they don’t communicate to customers on how their data is being used/protected, then now they again aren’t communicating with the customer that advertised features aren’t functional. Glad I only have a Eufy doorbell, and I’ll be looking to replace it sooner rather than later.

[@skillsrobles]

So its not 24/7? So i guess no point in switching my pro 2 cams to the 3 or switching to the home base 3. Thanks for saving me money 😂

[@CanuckTech]

For anyone that says HB3 recording is just a "bonus" and to not expect much from it... I tried using different microSD cards in the E340 floodlight & S350 indoor cam, both are really laggy when trying to seek/review the 24/7 recorded footage. It's totally useless half the time, as seeking around will cause the camera to be non responsive, having to back out & retry again. HB3 24/7 footage review has barely any lag and is much less frustrating to use which makes sense as it has an SSD instead of microSD & a dedicated processor. I wouldn't consider HB3 recordings as a "bonus" feature but more like a fix to the totally broken on camera footage viewing experience. What's the point of having 24/7 recordings in the camera when you have to pull your hair out just to view it?

[@LifeHackster]

This is most likely your WiFi connection. Remember when you have micro SD card recordings, the app has to load it from the camera itself while with the homebase, it is inside and you also probably have plugged it in to your network and that is why it has a smoother playback.

[@CanuckTech]

@@LifeHackster I thought that could be a reason too but my S350 indoor cam is in the same room as my router, less than 15ft distance and it was still laggy when reviewing 24/7 footage.

[@Shane23Armada]

Whats the home base for

[@robertoj8950]

Hello there are new eufy sensors and an alarm !

[@Jimmy_red1]

When are they going to upgrade the battery for homebase 3 in case the power outlet gives out.

[@LifeHackster]

I haven’t heard anything. Hopefully, they will add that option soon.

[@Jimmy_red1]

@@LifeHackster huge fan here man, thank you!

[@heathhardie616]

The homebase 2 backup battery works for the homebase 3. It will just hang off the battery pack a little bit due to the HB3 being bigger than the HB2.

[@Jimmy_red1]

@@heathhardie616that’s how I have it now, but I rather something that fix lol thanks man.

[@earllittle6591]

Having the same issue.... 3k resolution recording in bull jive mode...........

[@artieartya]

I moved my home base to a different room in the house then noticed every single video before then was completely wiped out. Anyone experience this??

[@milojayjay]

Hosting locally is the only way to go, which you can’t do with Eufy. If you have to be online to view your “local” videos, then something’s not right

[@Resist4]

Ii wish companies that make software based products would not release the products prior to the software actually working correctly.

[@cneo]

Eufy does not seem very responsible about their claims. There is a big disconnect between their website and reality even when it comes to ordering. After talking with customer service -- on their top banner and their member page it states "FREE SAME DAY SHIPPING". He wasn't aware of these website changes and he said Eufy wasn't communicating well from up top to them as well. He said they used Amazon for logistics so I should expect how long it takes to ship from Amazon. I was told on Monday it would ship the same day if it was ordered by 1PM. So I did that. Both orders shipped Tuesday. I sent them an email showing screenshots of their claim on their website. They emailed me back without addressing anything. Once I contacted support again (this time just chat and not video chat), they said shipping takes 3-7 days and basically told me to deal with it. The second support person Marion was unhelpful. I ordered from Eufy direct thinking it would ship right away based on my conversation with Mikey. Who didn't say it explicitly but it seems the company doesn't communicate with their employees very well. The order process is souring me and considering canceling the whole order.

[@MrEchoromeo01]

I bought the whole suite of cameras and HB3. 9 in all. Looks like they’ll be going back. Sad. Electronic Snake Oil. ITWWLI. Currently running Arlo.

[@chrismadison305]

2:26 I see you got a BUG-A-SALT.

[@Whiskeyshotglass]

Has anyone check the Eufy flows on their firewall.? I would like to purchase the Eufy system but would like to know if it is a very secured system. I tried Wyze and just one camera had 40,000 flows in 24 hours. So I threw it in the garbage can. It was connecting to a few unknown ip address. I also use Ring and never had a problem. I am using the Firewalla firewall to monitor all incoming and outgoing traffic.

[@abc123fhdi]

I would rather use a reolink NVR

[@Equinox4523]

Of course it has issues. It’s Eufy. That’s an instant red-flag

[@Acquario70]

The Homebase 3 works well only and exclusively with its S 330 and Solocam S40 and new generation 2023 cameras. Absolutely to be avoided with Eufycam 1 and Eufycam E.They absolutely need to fix it with a software update. I tried to connect the Eufy Homebase 3 to the old EUFYCAM 1 and EUFYCAM E cameras. The cameras sometimes do not detect movement or people. Why? I have done the correct installation procedure many times but nothing to do.... however, it is perfectly compatible with SOLOCAM S40. If I use the old Homebase 1 instead, the operation and detection of movements and human recognition works perfectly without any errors. I use a Deco P7 mesh wifi network.

[@couchpotatter]

Wow... A month ago or so, I watched another KZbin content creator (covering smart home related topics) chastising smart home camera brand companies for ripping off customers with subscriptions and ended it with "at least" Eufy has Home Base. smh, these companies aren't really cutting the mustard with their advertised tech.

[@anoyakashi8775]

I really like to know how to view or download the recorded videos in the S380? What if I need to recorded video files for the police? How do I know it has been recorded to S380?

[@LifeHackster]

The motion triggered recordings are on the events tab which you can download to your phone and for 24/7. If you have cameras that record 24/7, just go to playback and you will see a timeline. Go to the start of the 24/7 recordings that you want to record and click the record button and click again to stop it.

[@Capricorn_IV]

I've only had my eufy setup for the last week, I'm sending mine back for a refund

[@rivasryan]

Add me to the list. I have an HB3 with an E340 Floodlight and 2 x SoloCam S340. All have the same issue.

[@kennutley5444]

Don't walk away from Eufy products, RUN.