EVgo Is Having Serious Trouble At Many Of Their Brand New Charging Sites | Episode 104

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Out of Spec Podcast

Out of Spec Podcast

Күн бұрын

Пікірлер: 121
@advosburgh
@advosburgh Жыл бұрын
There is a new EVgo site south of Seattle with 4 Signet 350kW units and 2 Delta 100kW units, installed August 2022, that has been offline since November...with absolutely no updates on repair status.
@brandenflasch
@brandenflasch Жыл бұрын
I sound like a broken record, but we just want working charging!
@marcusrose5943
@marcusrose5943 Жыл бұрын
How's Circle K roll out going?
@brandenflasch
@brandenflasch Жыл бұрын
@@marcusrose5943 slower than I’d like but coming.
@brunosmith6925
@brunosmith6925 Жыл бұрын
Well, guess what? Tesla chargers are 99.9% reliable. Of course, you'd really need a Tesla to take full advantage of them - but not everyone was sensible enough to buy a Tesla... Pity that the world is still full of dumb people.
@kevindavis900
@kevindavis900 Жыл бұрын
Bruno, that’s just an insulting comment. Not every car is great for every person. Get over yourself. Keep in mind that a decade ago, the Tesla network sucked. I remember the NYT couldn’t get a Tesla down the northeast corridor without a tow truck. Tesla’s network is amazing, and in a few more years, CCS networks will as well. Branden, *is* there a CircleK US fast charger beyond Rock Hill? (Also a Charlottean here.)
@brunosmith6925
@brunosmith6925 Жыл бұрын
@@kevindavis900 I really don't care who feels insulted. If someone feels insulted, then that's a problem they have to deal with. Like it or not, the simple facts speak for themselves, and will remain true even for the most virulent Tesla hater. These simple facts are that Tesla's cars, charging infrastructure and technologies are vastly superior - AND much more cost effective. I really don't care if some idiot can't or won't see this, and gets themselves another marque because of emotional bias / ignorance / plain stupidity. That's their (sad) choice. The simple facts and truths are there for all to see. There's notthing I have to "get over" - that's something others may have to do.
@phil4986
@phil4986 Жыл бұрын
Honestly, only Tesla seems to have the charging system down pat. That would be the only ev I would buy. The service target for all ev chargers must be one hundred percent. There should never be numerous failures all over the place. The level of corporate incompetence shown in these companies fixing their own chargers is awful to see and experience. Thank you for all you and your other KZbinrs do to try and improve things.
@yeahyeah9193
@yeahyeah9193 Жыл бұрын
Looks like I’m buying more Tesla stock
@CheddarKungPao
@CheddarKungPao Жыл бұрын
Thanks Kyle and Branden for bringing attention to these problems!
@jlujan4
@jlujan4 Жыл бұрын
Same problem with the new installation at one of denver's king soopers. The 350kW dispenser is constantly down and it's only like 9 months old
@raisoreo
@raisoreo Жыл бұрын
Hey Guys, why don’t EV Go and Electrify America just copy Tesla’s Supercharger installations? Just put another end (CCS) on the end of the cable.
@coolknight99
@coolknight99 3 ай бұрын
Because that would be too intelligent of an idea for them
@texastreker
@texastreker Жыл бұрын
It should be mandatory that top corporate leaders spend several days every month out in their field of business. Ray Croc when visiting his stores could be seen picking up litter in his parking lots. Dave Thomas (founder of Wendy's) on some evenings would work in the drive-thru.
@FoamyDave
@FoamyDave Жыл бұрын
Excellent idea!
@JackRussell021
@JackRussell021 Жыл бұрын
To some extent drivers shouldn't need to know the dirty details for why a site is down. But all CPO need to look at how Tesla handles their operations, and strive to emulate it. For example, one of you has questioned whether liquid cooled cables are a common point of failure - and yet Tesla uses liquid cooled cables, so the principle is sound enough. Maybe the implementation sucks, but that's another matter. But anytime a question comes up like degraded grid, or whatnot - I would ask how does Tesla handle this case.
@bobhoffsis179
@bobhoffsis179 Жыл бұрын
EVgo owns Plugshare! There's no excuse for the issues
@williamelkington5430
@williamelkington5430 Жыл бұрын
Who are the people in NEVI administration who we should be complaining to? What are their email addresses and phone numbers?
@marcusrose5943
@marcusrose5943 Жыл бұрын
NEVI hasn't started yet
@brandenflasch
@brandenflasch Жыл бұрын
@@marcusrose5943 the RFPs are coming out now
@KCautodoctor
@KCautodoctor Жыл бұрын
The U.S. Department of Transportation’s (DOT) Federal Highway Administration (FHWA) NEVI Formula Program will provide funding to each individual state to strategically deploy electric vehicle (EV) charging stations. So you will need to contact FHWA and the respective individual state transportation department responsible for the EV charger bidding & contact approval process.
@marcusrose5943
@marcusrose5943 Жыл бұрын
@@brandenflasch I get that but no sites having gotten NEVI money have been installed and commissioned.
@brandenflasch
@brandenflasch Жыл бұрын
@@marcusrose5943 the time to have an impact is prior.
@FoamyDave
@FoamyDave Жыл бұрын
I bought a Tesla Model Y in June, 2020. I Immediately started taking long road trips all around the Southeast using both V2 and V3 Superchargers and only twice did I experience a problem (1 slow dispenser and 1 that did not connect) which was easily fixed by moving my car to the next dispenser. This past October I bought the Tesla CCS adapter to help in some remote areas and have not had a single good experience. I chalked it up to Tesla being new to CCS but it looks more like poor CCS service providers and equipment.
@JohnSmith-yv6eq
@JohnSmith-yv6eq Жыл бұрын
I would begin by installing remote CCTV cameras at each site, able to focus in on individual vehicles as the try to connect. Then I would install "call buttons" (like they have in elevators) at a "reporting station" on site....so you can, as a trouble shooter in a natuionwide call centre...talk to the people..... Customer service???
@FoamyDave
@FoamyDave Жыл бұрын
I like this idea. They don't need to do this at every site. I bet if they just monitored a handful of busy and/or problematic sites they could understand the issues easily. Even better, have a few employees visit sites and spend 1/2 day observing and interviewing customers. I used to work as a developer for a cell phone manufacturer and occasionally would sit in the mid and end-of-line test stations observing and talking to the operators. The users can be a wealth of information if you are willing to show any interet.
@drjaye1962
@drjaye1962 Жыл бұрын
I love the work you all are doing, shining a light on this, "Can You Dig It.....hahaha...peace
@greenne
@greenne Жыл бұрын
It sounds like EvGo needs a good operations manager. Those people are out there...people with Emergency Management, military, or government experience. (Air traffic control background maybe). These employees would have the skills to monitor for problems, synthesize info, and then respond quickly. They are out there EvGo. Get your HR team on it. It sounds like good operations management will fix a lot of these problems
@petercollingwood522
@petercollingwood522 Жыл бұрын
It's not HR. It's corporate philosophy to operate with inadequate staffing levels to save money. Only thing that matters to the MBA geniuses turned out by "Business Schools" is cutting expenses. And the biggest expense is people.
@daviddickerson495
@daviddickerson495 Жыл бұрын
@@petercollingwood522 & @greenne -I think both of you are correct on this.
@hackadventuring
@hackadventuring Жыл бұрын
Let's face it. EV Charge companies and charge hardware manufacturers all drive diesel pickup trucks and make charging systems as a joke laughing all the way to the gas pump. Here in Ontario, Canada the IVY charge system was installed up and down Ontario's major highway 401 in March 2022, and now are most sites are either completely down, or charge limited to 30KW. Road tripping in Ontario just plain hard.
@bochap2127
@bochap2127 Жыл бұрын
Prices for these stations have to go up. Either that, or the per month membership fee should be dramatically increased. There is no way around it. Tesla can charge what they charge because you have already paid premium for the Tesla car. If there is no profit to be made from charging, then there is no incentive for them to have reliable charging.
@judacia
@judacia 10 ай бұрын
What irritates me almost as much as not having a working station available, it's when they respond with a canned statement saying "we are sorry for the inconvenience. we are working to fix the station..." and I also wish that they would stop trying to send the drivers to other sites with stations that are not going to work. one nearby station has been offline for 4+ months, while two others were serviced 1 month ago but are still failing with some EVs.
@conorbaker3166
@conorbaker3166 Жыл бұрын
I’m glad you guys are poking holes in the issues with NEVI requirements. After reading through a couple state plans, I don’t have high hopes for the overall deployment. It will be hodge-podged together and not standardized and none of the issues will be worked out because the plans weren’t written by people who drive EVs or have any idea what driving an EV entails…. It’s pretty sad. You should do a podcast episode about NEVI and the issues that you foresee.
@midlife_vanlife7594
@midlife_vanlife7594 Жыл бұрын
Glad to have Kyle in my area keeping the chargers up. Kyle can you explain why EVGo installed the center charger backwards in that location where you had Mercedes trouble? The screen faces away from parking and the cords don’t reach cars.
@thenetworkarchitectchannel
@thenetworkarchitectchannel Жыл бұрын
I think the main prob with EVgo is not telemetry being available & turned into actionable information, but too few staff.
@robert5008
@robert5008 Жыл бұрын
Would it be too much to ask for just one level 2 Clipper Creek at each site as a backup?
@steveurbach3093
@steveurbach3093 Жыл бұрын
Since the dispenser has to authorize, why not poll every device that has no recent activity: Are you there?
@brandenflasch
@brandenflasch Жыл бұрын
Most networks have chargers send a heartbeat signal every 15min, but that doesn’t tell the full story when the network connectivity isn’t a problem
@JohnSmith-yv6eq
@JohnSmith-yv6eq Жыл бұрын
@@brandenflasch So enable remote status checking???? It's a computer...extend the functions that are remotely accessible????
@jameshancock
@jameshancock Жыл бұрын
EA and this is detecting power on the PE. Ie it’s getting voltage on PE and rejecting. Sounds to me like they’re not testing HV positive to PE and instead testing something else that is causing phantom readings. Or it’s way too sensitive.
@georgesackinger2002
@georgesackinger2002 Жыл бұрын
Kyle, glad to have your voice added to this issue. Having taken several long trips with a Kona EV, I've personally seen the problem up close and personal. From Oregon down to S. California and back to Oregon, the charging was very good. That is not to say that Electrify America did not have down stations. I never let myself get very low on energy in case a charger was down. That is not how it should be, and Americans will never get on board if this continues. If we are to continue to encourage private companies to provide charging infrastructure, there need to be accountability. There are two sides to this also. New EV's coming out on the market are not perfect either. We are asking charging stations to conform to any and all these "better Ideas" like Fords plug and go program. I personally believe we all should take a page out of Tesla's book and eliminate charging at the "pump". If the charger doesn't work, the company doesn't make money. This would inspire real uptime, improve the charging experience and allow charging companies and drivers to track their energy usage and charging history. Cars would have to be able to identify themselves before getting charged. This is not a big deal today. This would also eliminate a big problem with reliability and simplify the machines that deliver the energy. I now own a Model Y just for that reason.
@mikecarter2737
@mikecarter2737 Жыл бұрын
In California, some of the worst sites are those where politicians held press events with EVgo to announce new site innovations. We have about 8 State agencies trying to "help" us charge our cars. The results are about what you'd expect.
@StevenWhetten
@StevenWhetten Жыл бұрын
Funny all the pumps were down at the gas station this morning, after walking in and asking about it they told me they don't know when they'll come back on and I should go somewhere else.
@ArtiePenguin1
@ArtiePenguin1 Жыл бұрын
Another great podcast, thanks! Please do a NEVI related podcast soon. I'd like to see you review each state's NEVI plans, particularly here in the Western US.
@ALRinaldi
@ALRinaldi Жыл бұрын
I've been trying to plan on getting an EV truck soon, and all these issues with CCS charging networks is causing me to hesitate. I don't have a Cybertruck res so looks like I'll be planning on a used Model X for towing capability until Tesla opens the Supercharger network somehow... it might happen before I get all my ducks in a row, but we'll see...
@waynelewis9110
@waynelewis9110 Жыл бұрын
Tesla has all but opened the supercharger network with the NACS connector. Once they start rolling out V4 supercharger stations, they might launch a CCS1 to NACS adapter for CCS1 cars to charge at select superchargers. In the coming years, we will see more reliable chargers by having companies that come about and actually want to make money. Electrify America’s creation is a result of punishing VW for the Dieselgate scandal. They never had a real incentive to make reliable chargers, even now. They’ve had guaranteed funding for years to the tune of billions. All they had to do was spend the money, strategically or not.
@jgalietto
@jgalietto Жыл бұрын
Good podcast. The one comment would like to make is based on my career of almost 45 years in IT. Diagnosing multiple failures in a network is a non-trivial task. When I was doing network management/monitoring in the mid to late '90s we were passing events through a correlation engine but the output still required the interpretation by a skilled and experienced professional. Listening to your podcasts and videos I am convinced multiple vendors in a single charging network increases problems. We are probably stuck with the basic cable design we have so we need to think about what we can do with them. They are abused and neglected by consumers. I think we need to look for robotic chargers. Before any one says that is pie in the sky if we can build robotic cow milkers to otic charging should be simple.
@FoamyDave
@FoamyDave Жыл бұрын
You make many good points. The variety of equipment mix and variety of EVs can certainly make this challenging however, Tesla has a model that works well. Tesla does have the advantage of vanilla charging equipment and vanilla EV population BUT they are still doing things better and have been for some time.
@jgalietto
@jgalietto Жыл бұрын
@@FoamyDave tesla effectively is a monoculture which has its own issues but has their job easier. Block obsolescence is the risk. For the public charging networks who are choosing multiple providers I think they need to bifurcate their networks by equipment providers and subbrand them so consumers can choose the hardware they have better success with. The networks management also needs to be bifurcated to improve staffers understanding and training on the hardware. The only place the network s should come together is the financial backend. Unfortunately looking at the coverage of CES there looks like there has been a proliferation of charging vendors and if they are successful in penetrating the North American Market I'm afraid it's going to make Network reliability in the near-term 2 years or less even worse.
@jackfancher6926
@jackfancher6926 Жыл бұрын
Keep up the great work Don't have an EV but I'm am enthusiast ! Jack Denton TX
@markfitzpatrick6692
@markfitzpatrick6692 Жыл бұрын
Well at least you are spreading the charger trouble to ev go too and not just ea some people don’t seem to know there is more than Ea
@judacia
@judacia 10 ай бұрын
Lyft Driver driving an EV and frequently frustrated with broken stations and lack of extra stations in certain areas (Merced, Stanislaus, San Joaquin).
@robertshean7172
@robertshean7172 Жыл бұрын
With a network as large as this, how can no one have thought of a built-in SCADA system? The communications are already there with billing etc.. Large utilities have had this type of alarm point monitoring for many many years. Also a 24 hour network control center to monitor system alarms, failures and dispatching. Its not that hard!
@cindysamson1712
@cindysamson1712 Жыл бұрын
New id.4 owners and we have not been able to make it past the APP hurdles with evgo. Tons of failures even before touching the charge station. Free electrify America but none near us.
@Wrxbandit1
@Wrxbandit1 5 ай бұрын
I’ve had such a bad experience with EVgo. They suspended our complimentary year after a month of charging, stating ride-share patterns. Sadly, my fiancé and I commute far distances for work and it seems like EVgo didn’t care. With the limited range of the bz4x, I sometimes have to charge 2-3 times every 1 to 3 days. We don’t do ride share, more have any ride share accounts.
@nes999
@nes999 Жыл бұрын
One thing that surprises me is the lack of charging near power stations. Youd like the power companys would jump all over it. Atleast locally you always seem to be passing one. Hell often power plants are destination fishing spots.
@dennislyon5412
@dennislyon5412 Жыл бұрын
We have a Kroger grocery store right next to a power sub station (SE Michigan). There’s even tons of parking spaces, and a shortage of DC charging in the area. Yet, theres no interest in parking local chargers here?
@TechnicalLee
@TechnicalLee Жыл бұрын
Power companies aren’t interested in doing it themselves because they won’t make money. Conservative attitudes against EVs are also very prevalent within utility companies, as are myths about them crashing the grid. The big bosses making the decisions aren’t very informed yet.
@videoscrapheap
@videoscrapheap Жыл бұрын
If a charger is time based, what’s the CPO’s incentive to fix the issue?
@callistoscali4344
@callistoscali4344 Жыл бұрын
The charger needs to work in order to be able to charge money for its service.
@daviddickerson495
@daviddickerson495 Жыл бұрын
I have become convinced one way to improve the charging infrastructure relatively quickly is dealerships to install "nice" charging facilities on their large lots in place of the new vehicle inventory they once stored. The chargers could be maintained by on site maintenance staff and the existing buildings could dedicate at least part of the space to the cafe and work space many people envision. Of course that could open another set of issues but I'd like to see one of the manufacturers give it a pilot. Maybe the new joint venture of seven automakers in the charging game would try it?
@honesty_-no9he
@honesty_-no9he Жыл бұрын
Solar and batteries on site is needed. A large on-site solar array will make money during quiet times by selling energy to the local utility.
@00CRITICAL
@00CRITICAL Жыл бұрын
An idea for your next time you try to test the chargers in the cold. Bring a hair dryer and see if you warm up the handle if the sesson would start. I do not think it will work but you never know until you try it 🙂
@derradune6722
@derradune6722 Жыл бұрын
Where would you plug the hair dryer in?
@00CRITICAL
@00CRITICAL Жыл бұрын
@@derradune6722 His Rivan has an outlet
@greghemming4414
@greghemming4414 Жыл бұрын
Makes me concerned about taking rivian delivery
@tom_hoots
@tom_hoots Жыл бұрын
My biggest question is, "What exactly is going wrong?" Is there one main issue, or just dozens of them? Is this just technology "millions of miles beyond the technology in a gasoline pumping station," or could EV charging be thousands of times more reliable, if only some standards were developed for all EV charging systems? As for NEVI, it's sad to hear you guys talk about it becoming just another excuse not to let the public know that your EV charging station is down frequently. But NEVI does give you a good look at what "government" is doing -- or at least plans to be doing. NEVI is federal funding, but like all other federal transportation funding, IT IS IMPLEMENTED BY THE STATES. So, it's ultimately about what the states decide to do with that funding. Here in Oregon, it takes the utterly pathetic Level 2 / CHAdeMO "West Coast Electric Highway" and updates it with CCS, and adds a handful of stations in more rural areas. Nothing really more than that. All this will be is something along the lines of 4-dispenser (if that's the proper term for it) stations with one Level 2, one CHAdeMO, one 150-kW CCS, and one 350-kW dispenser -- and most likely just a second 150-kW CCS dispenser, if someone decides "this one doesn't need a 350-kW dispenser." That might be OK now -- or not even adequate already -- but will be virtually worthless as Oregon implements its Advanced Clean Cars II plan to require 35% of new vehicles to be zero emissions by 2026, with an increase of 8% more zero emission vehicles required each year, up to 100% by 2035. I would call this "laughable" if it wasn't going to be a complete, massive nightmare. The main thing I see with NEVI is that "it requires a high percentage of uptime," but I don't see ANYTHING in the way of "regulations." The gasoline station industry is REGULATED BY LAW -- and perhaps that's what's missing from the EV charging industry. "Just buy a Tesla" is NOT any sense of reality, either. That is fully in the "Expensive toys for wealthy boys" category at this point -- "it's a hobby." When people become required by law to depend upon this "technology," it just won't happen unless battery electric vehicles become available for around HALF the price of a typical Tesla vehicle. And people will REQUIRE that they can go somewhere and reliably charge those vehicles. It certainly looks like utter madness at this point in time.
@TalismanPHX
@TalismanPHX Жыл бұрын
Excellent information, fellas!!
@bigmahlman
@bigmahlman Жыл бұрын
How do we make this work for EV drivers without having to use a separate app. When I'm running low on gas my car pops up a message asking and tells me where the closest gas stations are. You jsut assume that they are going to be working. If they are not working you will have someone on site to talk to, someone that can call a tech and get them to come out and fix things. This is not the case with EVs. Maybe pilot can be a leader in uptime but that is besides the point. We need to get all the charging networks together and have a way that independent of internal ticketing systems vehicles can be updated on the status of chargers. On top of that we need some standards on monitoring. Normal people are not going to update plugshare when they cant charge. In some states you cant even pump your own gas. The number of new BEVs being sold is outpacing charging already, it is no longer an enthusiast market its just normal people going on doing normal things. George Carlin said it best, Think of how stupid the average person is, and realize half of them are stupider than that. I am not even sure what I'm getting at but until the most average person you know can hop in a car, realize they need to charge, have the car tell them where to go have that work without problems people will not make the switch. Prices will go down, cars will be more affordable but people will still not want to switch because its disruptive to the habits they currently have.
@joshuarosen465
@joshuarosen465 Жыл бұрын
The statement that sites will go down is simply wrong. There should be enough redundancy so that no single failure can bring the whole site down. The only single point of failure is the electrical grid, as long as the grid is up a charging site should be up. Tesla has at least eight chargers per site, newer sites have 12 or more. Failure of one cabinet will only bring down two chargers leaving six good ones. The only full site Supercharger outage that I know of in the three years I've owned a Tesla was planned and appeared on Tesla's nav, last summer Lebanon NH was down while they doubled the number of chargers and I suspect that it was the power companies fault not Tesla's, it took them a couple of weeks to reconnect the power.
@brandenflasch
@brandenflasch Жыл бұрын
Agreed, entire sites should not go down. Individual units will, however.
@GreggHavens
@GreggHavens Жыл бұрын
There is a real need for a "GasBuddy " like app for EV Level 3 chargers. It needs to show location, number of EVSEs, real charge capability of each system (Don't advertise 350kW when in reality the system is limited by components to 200kW), latest rating out of 10 by users including date and time, and current status (available, broken, In-use), and user comments. This would need to take input from supplier and users, with users having priority (mainly because I don't trust suppliers to tell the truth,
@mdjrboyvb
@mdjrboyvb Жыл бұрын
Isn’t that what PlugShare is trying to do?
@johnross6314
@johnross6314 Жыл бұрын
@@mdjrboyvb plug share bought by EV-Go. They cook their own books. For federal mandates (since they suck up our tax dollars to fund locations). Will not work. This will turn out to be like FTX chaos. Buy a Tesla, and not worry.
@cjonesplay1
@cjonesplay1 Жыл бұрын
Good show Kyle. Thanks
@iamcdn28
@iamcdn28 Жыл бұрын
Lol you think their new stations are failing. Check out the charges on the Chicago 294 tollway. Almost all or all the chargers at the Oasis (pit stops with food court over pass) along the tollway a dead. So in order to charge you will likely to go miles off the tollway to charge. Their charges haven’t worked for years.
@cruiser97eric1
@cruiser97eric1 Жыл бұрын
Does the EVgo CEO drive a CCS EV?
@brandenflasch
@brandenflasch Жыл бұрын
Yes, and apparently doesn’t have home charging according to an interview I watched… I’d guess the Santa Monica EVgo sites are in tip top shape.
@joeday7034
@joeday7034 Жыл бұрын
Heads need to roll, starting with the CEO. Maybe they need to replace their electrical, mechanical and software engineers or management needs to fund them better so they can do their job and fix the design. My friend has gone to five sites in the Boulder, Denver area and none of them worked. ??????
@williamelkington5430
@williamelkington5430 Жыл бұрын
EVgo sounds irresponsible, here. Why wouldn't this company be legally liable for this irresponsible behavior?
@Vxvx22
@Vxvx22 Жыл бұрын
the terminology "charger gun" (meaning charger handle) is exclusively used in China. If the charger screen show "charger gun" terminology, that means the software and/or charger machine are made in China.
@cfields123
@cfields123 Жыл бұрын
Hey Kyle & Branden, question at EVgo 200 kw charger my 2021 E-tron will only reach 80-88kw. And this is with near perfect conditions and not so great conditions. At the EA 150kw charge my E-tron will hit at least 130kw and that’s with cold cold weather. Is the EVgo 80kw the same as EA giving me a 130 kWh? Thank you both for all of your info.
@GlenWooden67
@GlenWooden67 Жыл бұрын
OK - hear me out- If/when Tesla opens their network to non-Teslas, that will essentially decimate the non-tesla charge point operator's business overnight - why would anyone use a EA or other site when a Supercharger is around the corner and you know it will work the first time. If you were a charge point operator, and you assumed that the usage of your chargers would drop 90% at some point in the relatively near future, what would you do? Would you maybe focus on installing as many units as quickly as possible to get the incentive and installation money, and not worry about how the units actually operate?? I hope this isn't the case, but it sure feels like many of the companies are much more interested in installing/growing than actually operating. I hope I'm wrong, but the cynic in me hopes it isn't true that operators are just trying to make a quick buck. Then again, if I were a saddle-maker in 1905, I'd be selling as many as I could as fast as I could, knowing it was going to end soon.....
@omelborpon3159
@omelborpon3159 Жыл бұрын
If Tesla opens up Superchargers to CCS users, the other companies will have to put up or close up.
@Beatles4Sale.
@Beatles4Sale. Жыл бұрын
Is it the arrogance of American companies not wanting to look at what is being done right and wrong in other countries? You’ve brought it up many times how Europe is doing a much better job! Why can’t they learn from the experience in Europe and other parts of the world? 😢😢😢
@roncolson7305
@roncolson7305 Жыл бұрын
Picket their headquarters.
@dknox90803
@dknox90803 Жыл бұрын
Their customer service is a nightmare
@radioa3sthetic
@radioa3sthetic Жыл бұрын
Unfortunately it's a new year and I'm still having trouble at these chargers, I honestly rather use any other brand then evgo, I rather use charge point free chargers if a Dc isn't near, evgo is just terrible TERRIBLE TERRIBLE
@michaelnilsson8400
@michaelnilsson8400 Жыл бұрын
Going to Europe, making a comparison, couldn’t that be something?
@trippplefive
@trippplefive Жыл бұрын
at this point you'd have to look at the higher ups at these EV charging companies..wouldn't be surprised if they have ties to the fossil fuel industry
@theprimechuck
@theprimechuck Жыл бұрын
Operations is hard, it could just be incompetence or we have a different view of their business than they do.
@4literv6
@4literv6 Жыл бұрын
Good point, maybe it's believing dcfc is akin to gas pumps that get installed and just left alone until they are replaced? "Never a tribute to malice, what instead can easily be explained due to incompetence"
@theprimechuck
@theprimechuck Жыл бұрын
@@4literv6 gas pumps break and there's actually no one on site that can repair them. The gas stations are used to work at wood generally outsource it, but failure was pretty rare and bigger gas stations. Have a pretty high SLA. The difference is the payment authorization system is mature enough that it doesn't fail. But you don't get to collect much data. The measurement and pumping system is also mature and tested regularly by various weights and measures agencies. I really do not understand why someone just hasn't taken a gas pump. Ripped out the pump and put in a charger. The gas pump payment system doesn't give two s**** about what it's doing It just needs units to bill for. It works in 150°f and minus 50f. It takes credit cards and third party authorization. The hard electrical bits can be detached from billing and authorization. The only thing it doesn't have is a giant stupid screen you can't use with gloves on unless it's there to give you ads while you pump.
@brunosmith6925
@brunosmith6925 Жыл бұрын
I hear they are about to change their name to EV-Not-Go.
@esprit1st75
@esprit1st75 Жыл бұрын
This whole situation is a reflection of corporate America. Untrained personnel that barely does their job. The people responding to PlugShare postings do just that. It's not their job to dispatch a repair person or mark it being down. My prediction is that it's not going to change any time soon. The customer is not important, numbers are. Rake in the government subsidies and you're good. The worst is that PlugShare now plays the game and removes check-ins for single chargers on multiple charger sites.
@bochap2127
@bochap2127 Жыл бұрын
Not true. Tesla represents corporate America and they are doing fine. They have to do fine to avoid going bankrupt. This whole situation is a reflection of government subsidy of corporate America. Cut off the subsidy and the situation will right itself in time.
@esprit1st75
@esprit1st75 Жыл бұрын
@@bochap2127 Agree, I would say it's a combination of both. I am totally against subsidies, but untrained personnel is a problem in America. Because corporations don't want to pay employees, and Tesla is very known for that as well.
@bochap2127
@bochap2127 Жыл бұрын
@@esprit1st75 There is a lot of liability to having employees. It is better to have more machinery and less employees. That is the problem when the laws are unfavorable for hiring people.
@esprit1st75
@esprit1st75 Жыл бұрын
@@bochap2127 I know, I ran a company with 10 employees. And guess what was more unreliable, machines or employees. But we treated our employees well and even payed over comparable companies, but don't you think people would be grateful or do their job better? No, that was the exception. But we were a small business barely able to pay myself and my wife. We ended up lower than minimum wage while the employees were above industry standards. But multi million corporations are in a different spot. I see that in a lot of corporations, employee turnover is massive. If they would spend a little more in wages instead of training new employees constantly, customer satisfaction and service might go up, and in the long run probably even profits, but that's a mind-blowing and long term idea. Nothing for American corporations.
@bochap2127
@bochap2127 Жыл бұрын
@@esprit1st75 That is because the laws are written as such and the American corporations will adjust to make maximum benefit. American corporations have a lot of tools at their disposal to manipulate outcomes, which you as a small business owner do not. Therefore, they are less hurt by these laws (or not hurt at all). Do not blame them, they are just playing the game by the same rules as you, just that they have more tools and resources to play with.
@alexandermckay8594
@alexandermckay8594 Жыл бұрын
Can you say Freewire? Clearly their version of chargers are the way to go.
@MrDgt66
@MrDgt66 Жыл бұрын
Where is Jordan?
@MaazJilani
@MaazJilani Жыл бұрын
Tesla is the BEST, can’t even entertain buying something else now.
@wayneg296
@wayneg296 Жыл бұрын
👍👍😎✌️🤟
@kevinmiller5467
@kevinmiller5467 Жыл бұрын
State of EV charging: Try harder to not use a diesel powered tow truck.
@jcfishclenney
@jcfishclenney Жыл бұрын
Electric cars are a joke the batteries are worse for the environment that gas
@honesty_-no9he
@honesty_-no9he Жыл бұрын
That is bullshit. You know nothing , you understand nothing therefore you believe any crap you are fed.
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