Finding A Call Center Job

[@babettesfeast6347]

In 2004 I was made redundant by Royal Mail and lost my job as a postman. I urgently needed another job and applied for dozens. My first interview was at a call centre ( I had no idea what the job involved) At the interview, the young girl in HR who conducted the interview sat before me in a micro mini skirt, and was very flirtatious. I was suckered in and was offered a job. Training lasted for two weeks, I was in a group of young people having a good time. It looked too good to be true. It was. On the actual call centre was nearly 200 people in cubicles and a massive hubbub of noise. Once on the phones it was angry customers shouting abuse at you all day, a constant whin of complaint. Nobody was around to help on calls and I began to lie to customers to get rid of them. I lasted nearly two years before I got another job at a different call centre which was better paid. I still can feel the pain of this job.

[@jocelyngraeser]

I worked at CC jobs from 2006 to 2014 and to this day still have nightmares about the job.

[@gerardsloan1593]

I left a call center job almost four years ago - my stress tolerance has declined since, and the job still affects me all this time later. Have a good day reader

[@MrKery1]

Pray for me guys, I have an interview for a position as a Data analyst, hope I can escape my call center job for ever 🙏🏼

[@denniswitt1638]

Or become datsa analyst in a call center. At least you won`t have to take customer calls.

[@gerardsloan1593]

I worked in a brutal call center a few years ago and can confirm all the rumours etc. I gained useful office admin customer service telephony experience and also a nice private pension (some of the few benefits from working there). I now work with a better employer with great benefits which offers work life balance, government pension, training courses etc, I was also able to transfer old pension from call center into my current government pension, so I should have a nice nest egg gathered by the time I retire (30+ years time). Hold on to good thoughts, prepare well for your interview (endless resources online to help you with application and interview), and good luck.

[@MrKery1]

I know that it's an interesting position as data analyst in a call center. but just seeing people taking calls makes me sick! Can't take it anymore @@denniswitt1638

[@MrKery1]

thank you, sir, for your valuable advice 🙏 @@gerardsloan1593

[@toddpacker1015]

Life goals

[@raniergamazan4941]

I just resigned from my Call Center job a week ago. Here in the Philippines, we are required to render 30 days instead of just 2 weeks when resigning. I've never felt so free after those 30 days. The job started out good as it is work from home but after almost 3 years the non-stop calls, the micromanagement, the nagging of the QAs and the live monitoring camera and software attached to our PCs which basically gives the workforce Eye of Sauron capabilities to monitor us and make sure we are productive and attentive during the shift was just too much

[@gerardsloan1593]

I like to refer to them as an Orwellian call center lol. The rumours and impact the job has on you are not exaggerated. Glad that is all behind me, I hope you have something better lined up? Have a good day reader

[@augustusbrown5320]

Verizon is the same way now since layoffs.

[@kazbah1217]

You can now enjoy the bliss of untimed toilet time.

[@fieryfire13]

In the philippines call center is like American Concentration Camps.

[@kazbah1217]

@@fieryfire13 all call centres globally are run like concentration camps. Hope u get out soon a find a more fulfilling way of earning a living. Peace to you.

[@kazbah1217]

Well done Pete, raw honest information that's highly valuable for anyone considering this as a career choice. After 30 years of call centre work I can vouch for the negative long lasting effects this job has had on me. It has soured me towards society in general. I lost a lot of respect for the public after I learned that majority are rude buttholes. Definately permanent personality and trust trauma from bosses exploitation. It's all a bag of horror. I Implore anyone to think twice before entering this game of death 🔫⚰

[@Ptpop]

You done call center work for Thirty years?!? OMG

[@kazbah1217]

@@Ptpop yep they seduced me into it when I was young. Then over the years the metrix the staff and the customers became unbearable. You know how it goes brother.

[@345am3]

Even if I do not take calls anymore and just manage I love watching these brings back some really nice memories hahahaha

[@gerardsloan1593]

I have a better job now, that doesn't fill me with stress and dread and offers ample opportunities for growth and development. I enjoy these video's because I know I am not the only one who has suffered these tragedy lol. Even if I feel bored tired at work, I remember that it's not so bad because I experienced worse. I also know red flags in interview etc so I am more hardened to all that junk. Have a good day reader

[@345am3]

@@gerardsloan1593 You are absolutely right, going through these kind of experiences and finally seeing the light at the end of the tunnel is truly a relief. You explained it very well having these kinds of experiences will only remind you of that any other job not involving calls and being a call center agent will NEVER be as draining. Kuddos to you for your current job you deserve it !!

[@johnjoemcgonagle3377]

Oh I survived, alleluia. Lord have mercy. Dark days, crazy maniac bosses & customers

[@andrewc1281]

0:18 “would you like fries with that” lmao

[@mrorlov2706]

Nowadays they will cal themselves "Customer's satisfaction agent" or other similar stuff they don't even call it "Customer's service rep. anymore"

[@33TRG]

Great video pete. Keep em coming. Working in a call centre was an absolute nightmare.

[@Ptpop]

Thanks. Thanks for watching.

[@John-om3dx]

It’s easy, just go on indeed and you’ll be bombarded with them.

[@ramza675]

I did work from home position and it was hell theres no amount of time off that made things better, I couldnt imagine actually driving to the center and having to fake it around these people on the daily.

[@ramza675]

@youknowkbbaby the calls never stopped, had to be 100% all of the time, eventually after some months becomes a mental fog/headache its bad for your mental health. I envied people that could goof around at their work there was no time for that at all let alone use bathroom or eat. This is tip of iceberg. Ptpop covers it well.

[@Everydayisagood11]

😂 "couldn't imagine driving to the center" is hilarious and yes, that PTO does nothing. Just makes you wish it could convert to a FMLA leave.

[@irlandaise5631]

easily apply, hiring multiples , urgently needed . Translation : they cant keep people and dont want to make it hard to send the cv by creating an external account on their company website LOL I generally skip the non easily apply unless it's really a job that is worth it.

[@irlandaise5631]

The best person on my floor had less calls than anyone else due to a tech issue and my manager would give us trainings with him as he is the best and I'd say to him ' but he had less calls than all of us' and he'd say 'yeah actually he has a tech issue' and I said 'so he is not the best then' . He had nothing to say. a lot of these managers are dumb too !

[@RTM661]

Call centers suck. I still work at one I emailed my sup I’m sick my sup calls me and try to still get me to come in what kind of crap is that.

[@irlandaise5631]

even if you are old they try to seduce you, it makes me laugh because people who hire me think I am their age but I am 10 years older than them lol

[@rachaelhall8777]

Hello ptpop, have u watched the “ call center chronicles” Oh my it’s hilarious.. real situations about calls… good lord it’s hilarious

[@Ptpop]

I don’t think so. But I’ll take a look.

[@holiday197]

You should do a video on Quality Assurance meetings where your supervisor pulls you aside to go through your calls with you and provide feedback. I had my own weird experiences with my former workplace including when the supervisor really tried to push for you to identify where you went wrong with calls. Even if you exhausted the reasons that you can identify, they still pushed hard for the answer they wanted. I would rather have had them tell me.

[@gerardsloan1593]

I did media training in my younger years as part of a grad scheme. It allowed you to become your own worst critic lol I looked like I had a dislocated shoulder watching myself lol. I was out of work for extended period after said grad scheme and my losing streak was ended by a job at an Orwellian call center, I know about listening to recording of yourself (cruel and unusual punishment lol). Have a good day.

[@kazbah1217]

Sounds humiliating.

[@denniswitt1638]

At this point call centers no longer even pretend. And the side-by-side listening in to incoming calls most likely will backfire epically.

[@rachaelhall8777]

It’s fro “ Natalie love” you tube channel… I don’t know if you could be be that animated… but I would love if you did… I know you have stories .. Anyway subscribed..

[@Ptpop]

Thank You for subscribing.

[@artfoundry4855]

I have an account on Indeed and they would periodically suggest customer service and call center jobs for me to apply for. I've been in that snake pit before. I don't want to go there again.

[@Ptpop]

Snake pit is a great way of describing it.

[@gerardsloan1593]

Orwellian call center is a term I have coined which really resonates with others. No independent thought, we are a unit, changing policies, there's also more than one O'Brien (smiling assassin, who will show their true colours down the line), worship the leader etc lol. Have a good day reader

[@gerardsloan1593]

@@Ptpop Orwellian call center lol.

[@Ayyy-lmao]

These are the kinda jobs that find you not the ones you find

[@gerardsloan1593]

I was an out of work graduate and I was pressured by my benefits office to apply for this. The person specification and job description looked so glam. I was told at the interview I was amazing lol and they accepted answers that weren't connected to the post. I got a job offer shortly after the interview. I thought I finally made it, I didn't realize I was joining a call center until my first day and nonstop misery for the next while. Luckily this is behind me and hopefully never again. These are useful jobs if you are really struggling and desperate for money etc and can be useful ways to gain office admin customer service experience as well as workplace politics and culture. I also experienced working under pressure constantly and can confirm all of the rumours about working in such a place. I enjoy a better quality of life now and feel like I got to stick it to my former employer (which felt extra good lol). Have a good day reader.

[@irlandaise5631]

@@gerardsloan1593 same except the company is not pressuring us because everyone is leaving or wants to leave so they are smiling and keep on saying ' you are all amazing' lol

[@gerardsloan1593]

@@irlandaise5631 the worst job I ever had lol but the experiences from it really did me wonders, have a good day.

[@darylligon2701]

@@gerardsloan1593 It’s interesting with call center work that you can have 10 plus experience on the phones and each new company or department within the same company, you will be treated like a brand new employee. If you have 10 years experience as a plumber or electrician that means something. I understand why, but it’s interesting.

[@Cyclonus2377]

I wonder if Window Nation does their call centre training in a windowless room. 😅😅😅😅

[@Ptpop]

Lmao

[@lndigenous]

I've begun working as a consumer engagement specialist (aka call center in disguise) for a fortune 500 company. Had no idea this is what the job was, I'm 6 months in and as soon as i make another 6 months I'm out of here. The amount of abuse and absolute garbage human beings I have to listen to on the phone is enough to make me go insane. I will say this company is a little nicer as we can hang up if they start getting aggressive but still it is NOT WORTH my sanity to stay.

[@Ptpop]

A Consumer Engagement Specialist?!? Lol There’s some bait and switch.

[@jongunderson4665]

You're a sane man

[@Punkpsychobilly]

I feel for the call center reps and I did work what was basically a CC job for a few months at one point. As a customer of many services I will say though that most people probably wouldn’t be so pissed off when calling in if these companies policies weren’t so blatantly predatory. I’ve had to call Spectrum at least 5 times over the past year and b*tch about random rate hikes when I was locked into a 2 year deal. I was less than pleasant a couple times with the reps because quite frankly it’s a huge waste of my time and to me the company is filled with dirtbags. I get that it’s not the call center employees fault and I know that a good deal of the people out there are absolute morons but at some point my patience is gone. I know people have to work but for Pete’s sake, find another place other than these abominable multi billion dollar companies. There’s jobs everywhere nowadays because no one wants to work.

[@gerardsloan1593]

I worked in an Orwellian call center a few years ago. Although customers can be bad I found colleagues were equally as bad. Harassment, bullying, backstabbing, smiling assassin's, used/abuse/manipulate discard you. But it gave me an awareness of how ruthless some people can be especially in the workplace, the kind of experience you could never learn at school home university etc. However it was eye opening and toughened me up and it taught me that workplace politics and culture are part of the game you need to play if you are looking to advance in your career. I compare the culture and politics in a call center like swimming with sharks (and piranhas lol). Personally, I have a conscience and believe in working to a high standard, healthy relationships at work (work colleagues are not your friends trust me), some luck and timing will get me where I need to go. I don't believe in backstabbing or stepping on toes etc. Luckily I now work with a better employer with great benefits (besides money). I used a bad experience to get something better. Have a good day reader.

[@darylligon2701]

You make a great point about Spectrum. Companies need to take a hard look at why customers are calling, chatting, or emailing to begin with. If Spectrum locked in your rate that’s what it should have been for 2 years. To blame the reps and have an obsession with average handle time is not the way to go.

[@PilotChris06FW]

Will you ever go back to a call center PTpop??

[@Ptpop]

Only if there is no other choice.

[@PilotChris06FW]

@Ptpop I couldn't do it......I would loose my temper and get sacked in short order.....I'm a part time courier....my own boss essentially...can do my own hours and set breaks when I want....as long as due for that day are done by 9pm.

[@rachaelhall8777]

** from