Are eBay Buyers Really as Bad as You Think?

[@suemonee]

A bad buyer in my eyes is one who lies to avoid having to pay for a return label.

[@carltonleggett8222]

I have a bad buyer right now dealing with a delivery issue. Ten days after a pair of jeans were delivered according to tracking detail they open an item not received case. I responded to the eBay case with tracking showing item was delivered and told buyer that he needed to visit his post office and see if they could provide more information as to delivery. They immediately left me a negative feedback. They said it was not right to make them do all of the work to find his package. I decided to open up a USPS case and the post office called me on a Sunday and said the package would be delivered on Monday. I messaged the buyer back with the news. Monday night and again on Tuesday I messaged the buyer to confirm the item was delivered. No response. I know that eBay will close the case in few days in my favor because they go by the tracking. I hope then eBay will remove negative feedback. Buyer is blocked now.

[@davidkelber3485]

A bad buyer is one that claims a defect even though you ( seller) didn't ship the item yet.

[@bennystratton7734]

Yep or claim defect and you shipped it but it has not been delivered yet has not happen to me but know other sellers this has happen too

[@MarkWithASilentQ]

There are indeed bad buyers out there. 'Just had one Monday. Buyer's mailing address was declared incomplete by USPS. When asked for complete address, the buyer left negative feedback, accusing me of lying and trying to stall the shipment of their item. As an added bonus, they implied that they were experiencing difficulty in receiving a refund, even though i cancelled the order and issued a full refund to the buyer promptly after reading the response to my simple query. Buyer has been blocked.

[@Jayden1766-b7o]

A bad buyer is someone who lies and opens false returns/claims before reaching out to me, and has a bossy/rude/entitled attitude - a negative feedback would be the icing on the cake. I block anyone who doesn't read my description or simply asks too much. I have no time over for lazy idi*ts (who usually end up causing problems), there are enough GOOD SILENT buyers anyway. Well thats some of it that works the best for me in the long run. If you are too soft on people, they will realize you are weak and that they can dominate you - and you will end up with so many returns, claims and & negative feedbacks.

[@lphajean]

Yyyooo that just happen to me two day ago. Same here.

[@Jayden1766-b7o]

​@@lphajean what happened buddy? 👍

[@lphajean]

@@Jayden1766-b7o oh boy I got a story to tell. Sold a lcd tv, ship the item. The moment the item reach to the buyer, the buyer went on tandem. He complained saying that he a 75 year old man and he can't carry a heavy tv, that will return the item back, want a refund and another TV with that, dispute I literally write it down the on description that it was a oversize tv. There pictures of the tv. I don't know how he miss that but ok, no problem, return the item and refunded his money. Keep in mind this is a no-return/no refund item. He shipped the items back but his local post office was having problems of their and it going to be a delay on the delivery, ok no, it outside of my control, there nothing I can do about, besides refund take 3 business day to return back to the buyer. That when the bullshit begin. He wanted his refund now, he talking hot garbage to me, being rude for no reason. 2 day pass and I ask him to go back to his post office because in the app it still saying delay on shipping, this dumbass took it the wrong way, he said wtf and am going to give a bad feedback about me talking to post office. What? He acting like am acting to perfect a script, no, just ask them what going with the shipping, that it. It didn't have to be complex. The next day, post office problem was fix but I received and email saying the refund didn't went through, how? I don't know, that usually never happen, so I refunded again; error. I thought I didn't had the fund for a refund or There was something wrong with my card. No, I later find out he requested a claim from ebay because he thought I was Scammer like bro what! Because of his dumbass, Ebay place the refund on hold until the case is close. Now I have to wait 3-5 business day for the case to be close while he still complain, bitching, talking hot garbage about how am a scammer, am a hot mess, stop playing around and give me back my refund like the buyer didn't started this mess in the first place. 😑 I decided to call ebay(after he claim he called ebay before hand but that a lie) and they told me they can't do nothing about the refund unless the buyer close the case. They give me advice on how to approach the buyer, be nice to them, claiming explain the situation and what the buyer can do to help the problem. Good advice, didn't work. The buyer was acting a bigger fool than I thought, now he validation of the refund. BRO WTF FUCK!! WHAT DO YOU MEAN!!? I was getting tire of his BS, I talk back saying we in this mess because of you, he told me Am fucking refund and then gave me step by step on how to do the validation, which by the way that shit doesn't exist, told me am a hot mess(again). At the end, the conversation become an argument, the situation went from bad to worse that Ebay had to step in and did a full refund on item. I still got that bad feedback that he left 🤣

[@lphajean]

@@Jayden1766-b7o oh yeah, the buyer name is Robert Brondell and I know am not suppose to do this but FUCK THIS GUY!!! he can choke on his dick as far as am concern. 75 year old my ass! Bro I didn't ask for your life story, I just want to sell a product.

[@markt.681]

If someone sends a lowball with an rude message I block them.

[@kenthamilton9459]

I Love the buyers that just send a number and Nothing else - I Run to my Block list as Fast as I can!

[@HustleMagnets]

Mercari buyers are bad. Just got scammed with a switcheroo and return, and the sad part the person is a seller as well

[@mayakoyama9130]

For me the bad buyers are the ones who either don't read the listing and then immediately start going off when they receive the item, or the ones that mess up their shipping address and then go off on me when the item is RTS or misdelivered. I think some of my buyers have been getting the same error as you with the addresses because I've had a huge increase in items returned to sender for wrong address. Some of them have been reasonable but a lot just want to immediately blame me. One of them on ebay immediately left a negative when he saw the package was getting returned from his old apartment, opened an INR and started yelling at me. Another buyer on Depop told me I was the worst seller she ever dealt with because I wanted to wait to get the item back before refunding her and she wanted an immediate refund. About blocking people who open a return, I stand by my decision to do this. Once I forgot to block a buyer who returned an item. And a week later they were back sending me offers trying to buy the same item again that they had already returned once.

[@bennystratton7734]

100% agree maya

[@la6136]

Anyone who returns for bogus reason is instantly blocked. I block people who send lowball offers too. Whenever I have sold to a lowballer they complained about something, left a negative review, gave me a problem.

[@susanphelps9674]

I interact on every interested question or a sale. I answer questions and I also notify them when I am shipping. If it looks like it is taking longer than what was stated I notify them to let them know I am tracking their order. It helps a lot.

[@We_Got_A_Call]

90% of people who ask questions about quality or some weird measurement that no one would think you need never buy the item and the 10% that do 90% of them open a return. I prefer the first 90% but that’s still a huge pain in the ass to answer several questions and open items already prepped for shipping.

[@JackyHapy]

Poor communication and comprehension

[@5797029]

A buyer from Bronx, NY leaves me a negative feedback this week. He says I am ascammer for sending him a "fuse" light, whatever that is, in the place of an LED Tail. light. I sent the correct item. No message to let me know, and no return opened. I have his $60, and supposedly has an item he doesn't want. Bottom line....he is a scammer.

[@gemflipper]

There are plenty of bad buyers but I think there's a lot more annoying buyers! I had a buyer buy a book from me on fortune telling. The title of the book was literally fortune telling book and they left me a negative review saying this is not a fortune telling book.

[@MikesCellar]

I'm probably in the minority, but I think a lot of our (seller) frustrations with buyers cab be laid at the feet of the EBAY mothership, There comes a time when there is too much information (item specifics) that can be overwhelming to some buyers, new buyers especially. When a seller spends all the time to make a good listing, loaded with all the specifics, and still gets questions from buyers, the seller is already on a hair trigger. Other selling sites don't have bloated listings like EBAY.

[@marcsmirnoff936]

I don't understand why eBay's "bloated listings" (great term,) are so infrequently discussed. I'm grateful for eBay but listing on eBay is a major time-waster & some of the categories that sellers are required to fill out are confusing, redundant, contradictory, & utterly irrelevant. You'd think that a company that wanted to make money would make it a snap for sellers to list rather than slo-mo drudgery. More than an inconvenience, "bloated listings" are bad business.

[@ginahohensee4522]

I have been about seller for 24 years and I have 3 blocked buyers. I think Amazon has buyers spoiled by free shipping and wide open returns, so I try to cut some slack. Must admit that 2 blocks have been in the past year and one of those was just annoying.

[@miriam4213]

This video is thought provoking. Overall, people are so angry, these days. We have to think about what part we play. Are we joining the angry mob or are we making an effort at empathy. You are so right that we never know what someone’s going through. Life is hard. There will always be scammers, but we know this business and most buyers do not. We cannot expect everyone to understand how things work. It’s okay to answer innocent questions, even when the info is in the ad. Let’s err on the side of kindness and good customer service.

[@FlippinAintEasy]

@@miriam4213 you conveyed this message much better than I did. Thank you.

[@WaitingToShineAgain]

I had a buyer wait until after shipped if an item was new or used. It was used, and stated so in the listing. Then they asked the size, it was in the title. Then they ask when it would ship, I replied it was shipped and taken to the post office yesterday. I braced myself for an INAD/return but instead I got a positive very about item quality and ship time. Sometimes I think they just like to talk… IDK

[@NoesAttic]

I worked retail brick and mortar for 10 years. I bring that to my store, act professional, answer questions, free returns, free shipping over $45, and try to keep customers engaged to keep them coming back. Bad customers do come through, but it's a cost of doing business.

[@scottn3134]

A string of crappy buyers? I had back-to-back fraudulent returns. eBay I didn't take care of me I'm the one that was over twice the dollar amount of course. Then I had a third return for the buyer installed an item before he realized it wasn't the correct part. He returned it with oil stains on it, bad gaskets, and an oil soaked box.

[@silverfoxfinance]

Full disclosure, been an ebay seller since 2009. I have tried to buy on ebay to help other sellers with 15 $10-40 Christmas gifts. Have ran across three sellers, two selling broken/used items as new and dont want to refund. Another seller is simply lucid and types in paragraphs and capitalizes words I am assuming he wants to scream lol? It goes both ways, but sellers are bad this year, more than usual (bad economy?) I wonder if they even know I sell as well?

[@bennystratton7734]

yes those sellers that sell used items as new are the worst and should be listed on the bad seller list

[@HeavyChevyGuy]

I sell mainly car parts. I had a guy try to send a low ball offer of $20 on a $70 part. I tried to counter his offer with $10 off. He declined my offer and in the message box, he said could find the part at the junkyard for $10. I laughed to myself told him good luck on his junkyard search (the part I was selling is extremely hard to find not broken at a junkyard). About a week later, not only did he buy the part, but he paid full price because I shut off best offers 😂

[@canadianbacon7609]

I always tell the customer if they want to the correct address we cancel the transaction at there request and relist it. If they don’t comply then they are scamming you.. So many scammers out there.. So many. Happy holidays 🇨🇦🥓

[@davidkelber3485]

A bad buyer is one that buys the same exact item that they previously returned.

[@jimh3595]

Didn't block?

[@davidkelber3485]

@jimh3595 Not the first return. But did after the second purchase. Did not accept the second attempt of return.

[@mayakoyama9130]

@@davidkelber3485 I knew I wasn't the only one who had this happen to them!

[@kenthamilton9459]

So if eBay doesn't want you to adjust the refund price on Scam returns, what the hell is the point of being a top rated Plus seller? That's Exactly why I have Rule #1 - NO RETURNS! I know they can circumvent the system, but I think it still makes some people think twice about scamming me. I've been selling on eBay for 27 years, so Believe me, I've seen it ALL! - and I still have 100% FB with Perfect metrics.

[@EmilGuillen-lx8hq]

A bad buyer never buys anything asks many questions they are sometimes a secret seller. A Bad buyers never show up when promised to buy your items on Craigslist or Facebook or eBay local pickup. A bad buyer never opens a case just leaves negative feedback. A bad buyer asks to cancel the item after receiving the tracking information. Some bad buyers use dummy accounts to send negative many feedback to certain sellers they hate on KZbin.

[@EmilGuillen-lx8hq]

A bad buyer wants to negotiate price after receiving item or sends half of the product back during the return case.

[@bennystratton7734]

in my opinion after 26 years selling full time there are 2 types of bad buyers those that leave negative feedback without first contacting you to make things right (thank god for me there few and far between) and then there are the buyers that send back items they claim do not work but actually do work for me those are the only 2 types of buyers that you can say are bad buyers

[@shannongreenlaw88]

I'm a bad amazon buyer. But only when I'm having trouble finding a solution to something. I tried out 3 rug flatlays and 2 portable lights and a fabric shaver for my updated photo station. But they weren't the right fit so I returned them all. But people who hit an inad for a shirt that doesnt fit is rude.

[@pitco-408]

in my experiance all buyers that ask multiple questions esp when the answers to them all are in the listing are the buyers that will return so i do the same ask a genuine question fine ask multiple questions thats already in the listing blocked

[@photoguy8985]

Glad to see you look at this issue from another viewpoint. Some of the questions from buyers are a result of the eBay formatting, especially on the app. They may never see your description. they should find the link and look but eBay makes it difficult. I do some sourcing on eBay if I can find a good deal. Often sellers do not know the details of their items and leave out critical details in their listings. Then questions are appropriate. I have had one seller block me. I am not sure why - probably they didn't like that I asked questions. As a consequence there were several items I would have purchased later from them that I could not. Their loss. Would you rather answer questions or deal with an INAD? If a seller does not know about the important details of an item and misrepresents, or leaves off key details, and INAD is possible.

[@keeshasears2320]

I agree 100 % hubby thinks i am too nice. But as a business owner we have to step up. Not everyone is like us everyone different. The only ones i block are extremely rude people. Its all about respect.

[@joexngh1]

In 25 years on EBAY I've only Blocked maybe 5 at most

[@carltonleggett8222]

I probably have 40 or more blocked buyers.

[@TravisInDallas]

I'm not a big blocker either. heck I don't even know if I know how to block someone. 😂 I never have any issues not blocking people.

[@jakedeiwert]

Depends on how desperate you are lol. If you have a full time job outside of selling or the economy is doing great, the tolerance for bad buyers gets pretty low. I block all buyers that file for returns on my store, except for a couple cases where I genuinely made a mistake. I would not participate in a share block list though. I sell pretty straightforward, standard items though, that are obvious what they are getting.

[@duncanvr7567]

I hit the like and got 36 crickets and 25 returns

[@FlippinAintEasy]

@@duncanvr7567 wrong channel. 😂

[@quentinjones8004]

Buyers on eBay is the worse. They can lie or find any little excuse to do a return & be rude in the messages. eBay will automatically side with the buyers, even though the buyer lied, about the item not being described or etc

[@brendasmith1315]

I agree with Jon, do the best you can and move on. Years ago I had a seller not send me the product I paid for. Long story short she had passed away and her account was still open.

[@RealitySmacksU]

Omg share a block buyers list would be absurd. I cannot believe people are contemplating that. There are very few reason to block a buyer and multiple questions is not one

[@silverhairstacker8664]

I don't think an SOP would work well for bad buyers. Every bad buyer I have had were all different in circumstances. So the way I conduct business with one will probably not work for another.

[@FlippinAintEasy]

@@silverhairstacker8664 I’m more thinking of developing one in your head in how you handle reach one of these situations. Many people simply don’t think about these situations until they are dealing with something.

[@fisherflips]

“ a lot of them may have issues “. Classic

[@FlippinAintEasy]

@@fisherflips I strongly believe they actually do. Had one today and answered every question and it was obvious something was very off with this person.

[@MidnightMerchant]

I had a buyer send back a video game in a paper walmart bag the other day. It was almost 30 days later. The jewel casing was damaged when I received it which lowered the value. I'm not a top rated seller, but I offered free shipping and returns on this item. Ebay didn't give me the option to do a partial refund. In error I ended up refunding in full. All I could do moving forward was report and block the buyer. Has anyone else experienced this problem?

[@mortytheone]

We have to be perfect. The buyer can do what they want. Isn't reselling great

[@SweetThing]

Any buyer who will give you a negative, even though you, as a seller, have bent over backwards to resolve & make everything right with them, is a Bad buyer and needs to be blocked. If you put a buyer in your blocked list, you had a good reason to do so and shouldn't second-guess your decision.. or want to give them a 2nd chance, just because sales are slow.. no excuses.

[@susanphelps9674]

I did that. The guy in Puerto Rico and wanted it to ship priority instead of ground advantage. I made it happen.

[@kevinjwigner3038]

Well thought out!.....

[@kenthamilton9459]

Where did the cows go since they aren't at home??🐮🐮🐮

[@kevinjwigner3038]

You really should have shorted their refund by the difference in shipping cost......

[@FlippinAintEasy]

@@kevinjwigner3038 it’s against eBay policy. If you do it enough you can lose access to the refund tool.

[@buenlook453]

I can share mine !!!

[@shannongreenlaw88]

hey FAE fam! anyone here have a working PS2 for around $50 max? I need it for a last minute christmas gift for my 11 year old! I just need it to work I don't care about any imperfections lol. Thanks!