A Customer Returned Her Car Crashed! - Confessions of a Car Dealer Part 2

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[@FlyingWheels]

Try The Coverado Seat Covers right here! and use code: 05K793LN for 5% off www.amazon.com/promocode/AYVW6K2EDXNVY

[@83geomav]

Your videos are great and you do your best to be honest. I watch all of your videos, BUT. Try to remember what you say at the beginning of the advertisement and what you say at the end of the video ( first time I use coverado….) Great job anyway.

[@Lootensansy2308]

Some that self cars whiteout warranty see a alot of car seller. In Europa the car need to go to have paper he is Oke and is noting rong whit it and have 6 ore 1 year warranty. But the USA you can do whatever you want and that is the problems

[@Apeman_king_of_apes]

I legitimately wanted to buy some of these seat covers, because they actually look nice. However, they don't have a super wide selection. Wanted a set for my Ford truck bench seat, but they only have them for the back seats. Wouldn't be able to fold the seat with that cover on, sadly.

[@alcasey3551]

IfI remembercorrectly, the ecu is behind the skirt under the passenger fender. I wire might be chaffed or water got to that area after the accident or not even related. Remoce the connction to the ECU check for green crusties and make sure the plug is seated correctly and make sure the wiing loom isn't damaged

[@rajcam80]

You did nothing wrong. I understand the situation. People always think your at fault, even when you're not.

[@BetterCallGatto]

*you're

[@chazzcoolidge2654]

​@@BetterCallGatto🤓🤓🤓 we got the grammar police here

[@powertothesheeple5422]

We only ever hear one side of the story you know. Not saying Craig is lying but there are ALWAYS 2 sides to a story and we ONLY ever hear one of them.

[@htgf5640]

agree, you went above and beyond. If the buyer or the people that referred them to you are angry with you then they are out of their mind. No dealer would have bent over backwards the way you did.

[@ricdonato4328]

"... think your at fault..." Please, learn the proper written use for you're or you are, and your. Although when spoken you're and your sound the same, when written, they have completely different meanings and usages. Remember, when writing the word your, that which follows belongs to the person you are writing to.

[@djparra41]

Imagine being a couple that’s old enough to have a 16 year and being surprised that a 160,000 mile Chrysler product has problems, a dealer of any code of ethics won’t take back a car that’s been t-boned and thinks that dealer’s in the wrong. 🤨

[@landcruiser7936]

100% agree, my daughter wanted a wrangler. I told her they are junk and since we’re a Toyota family she got a Camry 😊

[@SunnynPhilly]

Definitely not your fault fiat/ Chrysler/ Stellantis aren’t built to last as long as Toyotas Craig. But these episodes are a clever way to balance out the negative Facebook post from the lady who bought an old jeep and was surprised it wasn’t perfect. They could of got their daughter a 4Runner or a Corolla, …or a new car with a factory warranty.

[@kyzerw3816]

​@@landcruiser7936should've got her a fj cruiser

[@andreanderson94]

SCOTTY KILMER

[@Get_yotted]

My question is why are they buying 16 year olds newish cars, without a doubt they’re gonna get crashed. You buy a hoopty. I also don’t get girls and their attractions to these Jeep junkers, all around trash.

[@carlosturcios4771]

Dude I can’t stress enough you have to be one of the best dealers out there, you are such an honest person who in this world would do that for anyone .I leave in Boston, MA and will definitely go to your dealership whenever I’m thinking to get another car.

[@augustbaby8254]

I’m going thru this right now with a customer. 1st it’s been some catalytic converter problems which I had to replace both manifold cats. On the way from the auto part store the transmission started slipping. Oj the way to the mechanic shop I got into an minor accident in stop and go traffic. So now I have another vehicle that I have to get the front bumper fixed, my insurance is going up and points on my license. This has been an absolute nightmare.

[@richardmorris6365]

The fact that he's stressing this at all speaks volumes. You wreck it you own it.

[@sheiladavis2304]

Craig by the sounds of things you went above and beyond. You are the needle in the haystack of used car salesmen. You take pride in your name and business and don’t go out of your way to screw over customers. You believe someone should get what they pay for and nowadays that’s rare. It makes me wish you were my local used car dealer. Please don’t take the compliment lightly as any of my dealing with a used lot have left me feeling violated.

[@IrishScott71]

I don’t think you could have handled this situation any better than you did. I saw both episodes… you humbled yourself which many respect!!

[@johngodbout7341]

Down the road, when they deal with someone who isn't as generous as you were in this situation, they'll realize that you went out of your way to help them out, when you didn't have to. Dealing with these type of situations takes years off your life, putting up with the stress. Those seat covers are great, and an excellent option to replacing seats, or having them recovered.

[@TheSupervillain316]

Particularly if they run across someone who is shady, they just might ruminate on this experience and compare

[@MrPaige222]

When i sold cars, i was exactly the same as you. I always told the customers that every car on my lot ( including theirs) was going to be in a scrapyard within 15 years. And it was impossible for anyone to know what was going to break and when. I specialized in 4 to 6 thousand dollar vehicles. Absolutely loved 80 percent of the customers. The ones shopping for a 6k car with expectations of getting a 15k vehicle drove me nuts

[@brettleewilliams]

SO many idiots with champagne taste on a beer budget. Anyone who hasn't sold cars or waited tables absolutely should! The world would be a better place.

[@georgemartin1436]

"I had a TPMS light and I then drove it into a concrete porch. CLEARLY CRAIG'S FAULT!"

[@user-mb5mj7qk2b]

Why ,you should have just put air in the spare tire and the light would have gone out

[@robertdiehl9003]

This Jeep will pay off in great KZbin content videos views so win-win. You may have one unhappy customer but you will have 392k KZbin car geeks in their glory watching and learning how to fix this jeep

[@ray31129]

Craig, you are a good car dealer! You went above and beyond. Much respect

[@brianred8]

Dude, MOST dealers wouldn’t have taken it back in BETTER condition than they sold it to them!!!! If I were in the market for a car, I would definitely buy one from you!!!! We need more businesses like yours.

[@davidbenji1]

The JEEP might have been a bad experience but that in NO WAY is your fault. I just can't see how the way you handled the situation can be interpreted as a bad experience. You were willing to work with them and help them the WHOLE WAY!! That's a GOOD GUY not a bad guy!! Those are HIGH MAINTENANCE customers and I'm glad they are GONE!!

[@robertdiehl9003]

Agreed

[@TotlKaos]

Even after the lousy social media post that did not reflect the actual interaction and facts I would have had a harder time doing what Craig did after that. I could understand the post if the dealer cut off contact and said deal with it but not when Craig was still working with them.

[@paulszydlowski7990]

Craig. Dont beat yourself up over this sale/return. You did your best and that is all you can do. I would have given them their money back and if the customer still was not happy then thats on them. Keep up the good work.

[@retro440]

Craig, you're a good stand-up guy. I would buy a car from you in a heart beat.

[@Drainclinic]

Hey man your a good guy you went above and beyond what any other dealer would have done at the end of the day you took care of it hope your less stressed and don’t have to worry about dealing with them again

[@gavinblack7511]

I can’t believe anyone had the balls to crash a car and then ask you to buy it back. That’s crazy to me

[@CarlineSales-pz6mz]

He did it cuz of the insurance check, but he failed epically since he gave them the damn money back in the end instead of the pathfinder, or anything else. Under no circumstances would I have given them actual money back.

[@grantlewton]

You are very kind to say only "off-putting" when describing the customers villainizing you on Facebook. As a fellow small business owner those wildly dramatic and sensationalized Facebook posts and Google reviews always get to me more than they should.

[@deborahlundy6892]

I would be done with the family why would you want to still deal with them and find them a car. Crag cut your loses and move on.

[@xxfivexx_gaming2175]

I commend you for fixing this situation and you definitely went way above and beyond what any dealer would do. This shows your value as a good honest person. Your the dealer we all need. Thank you

[@triver7593]

I learned real fast selling cars at a major dealership to never buy any Stellantis product or any Korean car.

[@josenovoaperez4188]

Being able to watch your videos for some time now it truly shows that you have a passion and good heart for your customers, but you are in the business that is negatively viewed by the public because there are dealers who really just want to make a quick buck, but you show good promise in wanting to push that industry into an experience in which it can be viewed differently, with honor and respect. Thank you for your honesty and keep pushing forward, and also we need to see more Nissan skyline especially since they are booming now 😅

[@michaelmartin2276]

I've been a car flipper for over 40 years. I am also a good mechanic. I go through my vehicles with a fine tooth comb. I completely refurbished them mechanically, visually and all potential safety issues. But there's always a few that are just crap. I just had a 2011 RAV 4. Replaced all fluids, brake parts filters ECT. Went to replace the 4 spark plugs and all 4 had been crossed threaded, the head was crossed threaded. It was done at the factory. It got repaired and sold. But I lost money on it. It was the right thing for me to do. I could have sold it or auctioned it but I feel better that the job was done and the new owner has a great running vehicle.

[@davidshettlesworth1442]

Thanks for a great video. I had no idea you dealt with this much stress. I have a newfound respect for what a good honest used car dealer has to deal with on a daily basis. Take care and Carry On.

[@stasysjakubauskas2074]

That sucks man. Carens emailing their bs to you and posting lies about you online while you are going out of your way, getting your holidays ruined. Thing is you will end up a winner here in a long term because people are seeing this stuff now, they see how you do business in a very respectful manner. Also, you have earned whole lot of karma points here no matter what Carens think. Well done, Craig👍

[@TheSlider535]

Your a very honest car dealer Craig ! Great work on your part

[@kingrexmma4387]

The customers face book post held you accountable , also created content for you, and also gave you the opportunity to show 300,000 plus people how good of a guy you are. So what turned out to be a crummy thing to post, ended up being a good thing for everyone in the long run. Keep it up Craig your channel has evolved into something great !

[@v12smooth82]

You’re the man! Thank you for being a good example and making the most of a bad situation.

[@deandeanmunoz]

After hearing this story I would 100% buy a car from you I think you took every step necessary to make those unreasonable people happy their loss

[@anthonyjambrik3050]

Good job doing everything to make the customer happy !!! Hard to find upstanding honest dealers out there !! I would buy from you in a heart beat !!!

[@lezivanerrol3697]

Craig - you've gone beyond on this situation. The physical issues with the car is one thing but the emotional roller coaster is gut wrenching. You pointed out more than once in both your videos regarding this situation. Repeat customers are the bread and butter of the small business owner. A positive reputation must be preserved at all costs. It's really a bummer that social media now can cast aspersions or untruths on individuals or businesses with out recourse. I'm now retired medium sized service business owner with over 30 years on the job. Never advertised, all business through referrals and contacts. I was fortunate never to have a major customer fall out. As an aside. In my country a vehicle with over 200,000 kilometers (120,000 miles) is just about unsaleable. Dealerships don't want them. Dealerships here have to provide a 3 month statutory warranty for vehicles over a certain price or certain mileage.

[@ericrony116]

You handled this situation better then most people would have, got to give you props for that. Well done and if I am looking for another car in the future I will definitely check your site first.

[@carlosquintana6930]

I got a friend of mine that he owns a used car dealer in Florida inside the office. He have a sign they say remember you by somebody else problem 😢

[@Codadams]

Man great customer service- you will never make 100% of your customers happy. Someone will always blame you for a problem. You did right even though that vehicle now has a lower value with a wreck on carfax. You went above and beyond- totally understand your frustration. Thanks for sharing.

[@warddc]

You went far and above to help the customer. Good job!

[@SamD-km7up]

This dudes videos are so good. I love watching him. Lol so informative transparent.

[@todtalk3912]

Craig, u r the most fair (really above and beyond) car dealer, by far. Sometimes, it's easier to suck up a loss. Worst case scenario its good pr So good for you as a human being being the person you are. Good Karma is absolutely coming ur way.

[@dieseltech139]

Great content and nicely done. You went above and beyond! Most ruthless used car dealers won't as used vehicles are sold as is and with their next transaction somewhere else, it might be lesson learning time when they get one those dealers and have a vehicle problem and then realize how good you were to them! 🇺🇲✌️

[@tuckerburk8499]

That family honestly has no idea about vehicles. That's one of the worst vehicles you can own not just for that problem but for several other issues those jeeps tend to have a lot such as the air conditioning issues. Might be good for a while but almost always sooner rather than later you are gonna have expensive issues happen over and over. People have got to get over looks & how a vehicle makes them feel(as in cool). I see this so often

[@JWelk92]

Ending of that situation was way better than I thought it was going to be. and after seeing everything you did to try to make it right for the customer, they shouldn't be mad. they probably are, but thats just how people are anyway

[@ThisandThatVideo]

I wish more companies big and small would put the same effort into building relationships as you have with this story. It sounds like you stepped up and made the right call to try and fix the situation. Things happen and used cars are always a gamble. Hopefully everyone will walk away with no hard feelings.

[@robertvance1873]

Craig you went above and beyond to make these people happy, You did Nothing Wrong. I would be confident in buying a vehicle from you because you are a very honest person.

[@MC4D.]

Your integrity reflects on all the videos you post. If your friend and his wife question that, they really don't know you and aren't good friends, lol. Keep doing what you do, and everything else will continue to fall into place

[@haroldneaus6225]

You did the best you could with that situation, you did a lot more than most used dealerships would have done. You have my respect sir.

[@dominickmarge5049]

You my friend go way beyond the other used car dealers that is the reason you are so well liked got to hand it to you flying wheels Big recommendation Love it😊

[@geraldthompson2173]

Good on you, man. You went waaaaaay beyond.

[@DjKamikazee]

You seemed like a honest person. I wish their was more dealerships like you. If I was in your area I would definitely purchase a car from you.

[@kdieterle8]

I like the way you handled it honestly. Nice to see because as I'm in my car search, dealers have gotten even more rotten

[@flatfoot62]

All I can say is you are amazing. You did way more then those folks deserved. They have been made 1000% whole. Yes they were inconvenienced originally, but bent over backwards on that engine issue. But then she crashed the car and they didn’t want to take responsibility for that and dumped that on you too, even refusing to get it repaired. You then took on that problem as well. Then you worked on resolving their next problem by getting the Nissan for them. They rejected that! Sorry but these folks were unreasonable and not fair with you. You’re a great car dealer and they should see that. Keep the great videos coming. I love your Chanel. Thanks 😊👍🏻🇺🇸🇺🇸🇺🇸

[@markboossr3444]

Craig you went ABOVE ABOVE & BEYOND! Hats off to you sir!

[@RegardlessRecords]

You are a better man than most. Don’t allow your kindness to be taken as a weakness. As is is as is, anything outside of that is just pure kindness.

[@srhwarfield]

You did the right thing. Their lost but you can sleep easy. You went way above a truly honest person would do.

[@pauldoyle206]

Did the best you could do and better than 90% of NH used dealers. My last used car came with 30 day warranty they wrap it in every car just in case something like this happens. Keep the videos coming great job. 👍

[@awh3399]

I don’t care Craig you’re one of the best used car dealers I’ve ever seen you do a good job, actually you do a great job

[@415yankees]

You are what every car dealer or business owner should strive to be, car dealers should watch your videos and take notes. My son is 16 and will need a car in a couple of years and i would not hesitate to drive from long island to NH to buy from from flying wheels. You are the epitome of customer service, and these videos are all the evidence needed to prove that.

[@ssgtrom9739]

Unsure how I came about this channel, but glad I did. Good content. Thanks!

[@jeffreytodaro5269]

God bless you brother, you went the extra 1 mile for your customers and then some, keep up the great work! Peace and love Turtle

[@megadude6454]

It's a shame car dealers in the uk don't have as much respect and openness for the cars they sell as what you do for your cars and your customer service is off the chart👏🏼👏🏼 I've never bought a car from you but I would be very comfortable buying from you. Keep up the good work👍🏻

[@chicagohh]

You handled this situation better than what I could have imagined. The entire situation sucks.

[@rolandlee1349]

This whole situation sucks and I've watched it from the beginning... but I do applaud you for how you made it right for everyone including the insurance company 👏🏾 🙌🏾

[@Droopy578]

I am in the collision industry , and can confirm that estimate for the repair is accurate. As far as making the customer satisfied , that’s just the way it goes. You cannot make everyone happy. One last note, don’t ever do business with friends or family. It’s just a rule to go by, to make your life a lot more stress free. I have bought and sold cars in the past, and my friends and family would like what I was selling. I would tell them straight out, I do not want to sell it to you just to keep the peace.

[@leoovallesr1s1realty4]

Good to see honest small business owners…. Keep up the good work.

[@johnl2684]

You went above and beyond. I wish there more like u. If i am looking for a car u be the guy

[@stevef3521]

Put some WD40 on that newer Jeep’s squeaky door. 😂 Joking aside, you went way above and beyond. Kuddos to you.

[@liamegan4303]

Hi Craig. Lovely seat covers. Some people are never happy no matter what you do for them. 🇨🇮🇨🇮

[@grantreed7520]

Craig your a honest used car dealer. Wish there were more like you. I bought a Honda Ridgeline 30 days later the Transmission went three thousand dollars more and the should have bought the warranty speech made me sick . Thank you for not being that guy.

[@Ohgreatcj.]

You went above and beyond for those customers. The Pathfinder was definitely too big for the daughter but it was a nice gesture and alternative.

[@rg7083]

Your an honest man, good job making a not so great situation right in the end.

[@CheerfulCamera-nj8ow]

Craig You go above and beyond in all of these videos You know I’m a big fan it’s a great video and I learned so much This video is 10 out if of 5 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ My best wishes always from Las Vegas Craig Bravo 👏🏽

[@johnperry7534]

Sometimes you need to fire the customer. You don’t need their business if they don’t hold up their part of the agreement. They can be horrible terrible people and they don’t have a reputation to lose . They’re a bunch of idiots.

[@Brad-jg9vh]

Why you nver sell to friends. I never used to understand the old guys who wouldnt sell to friends, this is why. You go way above and beyond.

[@neildarealdeal7129]

Awe, thanks for being an honest man. This is why I subscribed, your an intelligent person too! Darealdeal

[@williamwhite9767]

I think you went above and beyond. Hope it works out for you and you end up with a profit.

[@davidb.wilson4728]

Thanks for sharing the story. Good for people to see the other side. I'm car hunting now in Canada and so tempted to import from you :)

[@djborud]

Well done Craig! You can’t win every time! But you stopped the bleeding! Everything works out in the end!

[@davidlampe4153]

You are a professional I don’t know how much you had to do to try to repair the relationship. Amazing solution you are a very creative thinker.

[@fredc.o.4495]

Bought a few as is vehicles back to keep customers happy and always made more reselling them. 😊 Happy Customers, Happy Life.

[@swiftarrow9]

So, I take back my comments on the part 1 video. I think you’ve gone above and beyond for a financial break even but lots of goodwill. Good on you Craig. And thanks for making these videos.

[@n2ocharged]

That woman should be ashamed of herself for posting on facebook saying you wouldn't take the car back after her daughter got into an accident when she pulled out in front of someone (I'm assuming she was at fault). Regardless, I think you're an outstanding person and have 100% transparency with your customers. You didn't have to take that Jeep back, whether or not it's a lemon because of the crash. If they'd come to you before the accident and said "Hey, the check engine light came on shortly after we left the dealership, would you mind taking a look at it", I feel like you would have taken care of them. If it was determined to be a lemon at that point you would have done the right thing. I commend you for being a breath of fresh air in the car industry, most dealerships will blow smoke to get the sale, you don't have to do that. Thank you.

[@Danehavenlane]

IT’s business you went above and beyond. Seeing your side has changed my mind on your industry.

[@caltagironem]

It’s amazing that you cared so much…and even offered a terrific Pathfinder!! They’ll never find something better for $14k

[@mach825]

You went above and beyond. God bless

[@TMccrury]

Excellent job on the way you handled it.

[@mpiny]

What is most common problem on Nissan Pathfinder? Most Common Nissan Pathfinder Problems - GT Automotive Most Common Nissan Pathfinder Problems Nissan Pathfinder Transmission Problems. According to CarComplaints, one of the most common Pathfinder issues is transmission failure. ... Coolant Leaking into Transmission. ... Worn Timing Chain. ... A/C and Heating Problems. ... Faulty Fuel Level Sensor.

[@27Zangle]

We had one as a work vehicle in our fleet and it was a great vehicle. With that said, the boss man at my second job purcahsed one and it was total garbage and TONS of problems.

[@mpiny]

@@27Zangle before was Made in Japan now Nissan is owned by the Renault crap

[@gimne]

Exactly it’s a matter of time when the Nissan starts having problems and he’ll be at the same position.

[@awh3399]

Good job…🎉🎉🎉 you went above and beyond good job again

[@michaelgiordano2093]

You're a true gentleman. You did everything right 😁👍

[@shawnmckenzie1786]

You are amazing sir. Great job.

[@jacque79]

As a small business owner thinking about starting a KZbin channel I appreciate the content. This is the type of videos I want to do.

[@ericpierce4041]

You offered more options to them than I had thought of and I would be the customer side so hey I think you did great wouldnt of stopped me from coming back to the lot ,...oh on the missfire jeep I had a 300 5.7 that did that , bought it brand new boom missfire issues , turned out to be two pins slid in the same hole on main brain ecu as one was bent at factory, they threw 3 coil packs , 8 injectors injector loom ,new ecu brain which car was rejecting , before spotting the two pins in the same hole and this was my dealer i have bought 5 new cars with the entire staff always treated me well , you did a great job 👍

[@trbstang]

Thats exactly what I thought would be the best outcome. Buy it back if the insurance claim is filed to cover the repairs. Hopefully it shows everyone you try to do your best and that they don't have a lingering bad experience with your company.

[@midnightrider6327]

Seems as though did way over what was required and definitely from my perspective a win for all. I willing to bet you will make money on that jeep and the customer is now our nothing but time but the time was a learning experience. Well done

[@ptw2408]

Really like the COVERADO seat covers! Ordering some for my Honda!

[@douglasfowler2899]

Another great video

[@joshpetika413]

I sold cars for nearly a decade. Glad to be out of the car business, mainly because of situations like this. I don’t know any dealer that would have taken back a wrecked vehicle. They should be singing your praises not bashing you on social media. Karma will come though when the next dealer tells them to pound sand.

[@CarlineSales-pz6mz]

I'm so confused by these comments. He didn't just take a crashed car back, he took it back PLUS $6500 on top, if he would have just stood his ground on the pathfinder or any other car for that matter, and didn't give them actual money back like a fool, situations like these is what we live for in this business. Making 3 profits off the same damn car, plus selling a whole other one in one transaction. But he gave them money back, so he failed the assignment.

[@GlassWolfLH]

The 4L inline 6 with their 5sp manual is still their best combination since the 1960s. I had this same combo in a 94 Grand Charokee and it was bulletproof.

[@aleksandrlyulkin7538]

You did the right thing, good job.

[@TheLlepore]

Great video! Not many dealerships would have done what you did! And "As is" means As is 😉

[@cmcurran5]

Dude you were incredible for everything you did for them. I’m in southern ma and will gladly drive up to you for our next vehicle

[@plneky1171]

Well done, bravo!👍

[@hellermountain]

You're a good businessman in a rough industry AND you make good video content.