Ford Sync 2 Radio Not Working: Problem Solved!

See how to reboot the Sync 2 Radio in your Ford C-Max, Fusion, Escape, etc. when you are unable to turn the radio on/off or control the volume. All you need is 5 minutes of time, the owner's manual, and a pair of needle-nose pliers (or forceps, or heavy-duty tweezers, or two very small, very strong fingers).

[@jasonjyrkas3020]

Having the same problem. What a simple fix. Thank you so much.

[@trellopedo]

Thank you so much ! This worked ! My radio button for my 2013 F-150 wouldn’t turn on or off when prompted. I made sure the engine was off first. I looked for fuse # 2 (sync module) unplugged the fuse for 15/30 seconds then plugged back in. Waited about a minute, started truck, waited for sync to update. Then I pressed the power button on my display and the radio started working again! Thanks !

[@ten199]

Ford Escape 2013 checking in here! You are a blessing and my hero! I followed your video and then did a system restart when my Bluetooth wasn't connecting. Thank you so much!

[@kaytano1470]

Hi, I have the same problem at the moment! Do you think you’d be able to tell me what fuse it says on your manual? I don’t have mine anymore!

[@kerrycox4478]

Sure wish I hadn't done a Master Reset prior to seeing this. The MR didn't solve the issue. And although my manual differed from yours, your instructions worked beautifully. Thanks so much!

[@davidb40]

Your solution worked exactly as stated. Thank you!

[@kassassin5027]

Disabled so I have to try and find someone to help but wanted to leave you a comment jic it takes a while and I forget. Whether or not this is what's going on with mine you've saved me pain, time and money(driving, waiting for diagnosis and fix) Thank you!

[@scottreich8796]

Thanks! Worked perfect! Amazing what you can find on KZbin!

[@Janet_scribbles]

Wow! This worked on our 2021 Transit! Dealer said it would be 3 weeks before they could look at but we need that back up mirror! Thanks!

[@sandraweiss9082]

OMG i have had this problem like every year on my 13 hybrid and every year ford does some reset and all sorts of things - 18 months ago they replaced the sync and radi and yesterday it happened again. Did exactly what you said and AMAZING it is fixed. It just like worked immediately. Not sure how long til it breaks again but to know it is fixed without hours and days of Ford having no idea. thank you thank you thank you.

[@rjdatdude23]

Thanks so much. Worked. Now I’m jamming to tunes while I ride again. It’s crazy. I have a 21 explorer and it’s already acting up

[@jamesbryant9059]

Thank you so much! I did it all and my radio is working again. 2017 fusion (fuse box underneath steering wheel) manual page 250

[@ChrisRuch]

THANK YOU SO MUCH! This fixed it perfectly!

[@sirennapalici9229]

Simply watching your video while sitting in my Explorer prompted the Sync to reset. 😂

[@Bandit69ply]

Thank you my friend! My friends have this issue with their '15 Fusion. I'll be sharing this video with them but I'll, now than likely, be the one doing this test reset for them. Lol Great video! Very clear and precise.

[@SrApoc]

Worked like a charm, thanks.

[@louisdixon8001]

Thanks Brother, for this post.. You are a life saver..

[@trevorenos2875]

I have a 2015 Ford Transit Connect and it worked great. I also have the Sync system so I also pulled #67 fuse, just in case (along with the one that you illustrated). After about an hour everything reset to the way it was before, in working order. I had viewed a 'quick fix' video before I saw yours and the person actually changed out the entire audio system 😅. And he actually called that the quick fix. More like 'Costly fix'.

[@ChrisSadler23]

My thanks to both the OP and yourself. In my case the #67 7.5A fuse had also gone! Happy wife, happy life - cheers for taking the time to comment. 2015 Kuga

[@goscgosc3660]

You are amazing man thanks for that . Much love from Nederland ✌🏻💪🏻👍🏻👋🏻🤙🏻 Ford Focus St 2016

[@tobeytobey9613]

I followed your instructions, and it works now, thanks lots for your information, Bill

[@peterrud3850]

IT WORKS 2023 Well it might be 2 years later .. But i just did it .. and it did not work .. try it 2 times ,, and still no luck .. so i pulled the 7,5 sync fuse ( in place 67th ) and the 79 replaced them both with new one´s and now it works .. THANK :) you savede me a lot of money :) Ford focus 2015 Denmark So to all the ppl it did not work for ...buy 2 new fuses and change them .. :)

[@erocgr00t6]

Excellent and thorough explanation Thank you!

[@christopherbrennan8050]

Much appreciated, it worked like a charm.

[@dannydevis]

Thank you! worked on my kuga 2015 titanium shift. The display didnt even work and now it does. This was probably the only thing I could have done myself without an electrician.

[@brandongaines4082]

Thanks for this saved me hundreds of bucks

[@charlesgilbert3626]

Worked perfectly! Thanks!

[@giulianagamarrad2650]

Thank you so much! It worked perfect 🤩

[@maxtaruff]

This has saved me!!!! The Entertainment System in my 2015 Focus Titanium read "Unavailable" and nothing could work until I saw this Fuse stuff! Passenger Kick Fuse Compartment (#79 - 15A; - count two from right move to the third fuse up). I simply took out the fuse and felt it looked burnt. replaced it with another 15A fuse, kicked my engine on and Voila!!!!!!

[@MARCON979]

Dude I followed the steps and my audio is turned all the way up , thanks for sharing

[@Leon-ou9qk]

Worked first time thanks u so much

[@gormac2]

Worked for me, Thanks! 👍🏼

[@kimberlydesposito5246]

Thank you for this tutorial my cars radio gets like this every 6 months or so.

[@Darbster1119]

I cannot wait to try this! My new-to-me Ford Escape is driving me nuts. 🙄☺

[@mikenardi4574]

Thanks worked great for me really appreciate the vid

[@Troutfisher83]

It worked! Thanks for the video. I have to drive one of these for work at times, and the radio isn’t anything important enough for them to fix. I hate not having a radio. Thanks again!!!!

[@soniapareja4445]

Thanks so much!! It really help me 😊

[@taishajones7242]

This was very helpful!!! Thank you!! This helped me fix my problem with my radio!!! Thank you so much!

[@Supamonkey510]

your amazing thanks for all your help

[@kathleenhunter5973]

It worked thank you so much!!!!

[@jonashernandez187]

Thank you really appreciate it. Your video help me reset my stereo. I was closed to punching the shit out of it. 👍

[@seniorincognito]

Worked for me. Thanks

[@pernelle1]

Thanks so much. Haven't tried it yet but I'm sure it's the fix.. After getting some work done on my focus, Im faced with this problem and auto window feature off. I fixed the window. if you haven't you should do a video on that. It took me a while to find a half decent video, then understand the process.

[@tannerthompson8714]

Thanks for the help it worked

[@tonantzinvillasenor]

I’m going to try it out 🤞🏽

[@gary24752]

This solved the issue my 2012 Escape had with not being able to do bluetooth audio so I could listen to apple maps over the radio. Had tried everything before and got no where. No one not Ford or Apple had the answer to correct this.

[@SaveTHEMEXICAN]

Looks like it worked! Thanks! I’ll keep an eye on it

[@craigshiman1442]

Thanks for the video

[@johannyestefanyvargas252]

Thank you for this video. Atwr watched I tried and my radio works perfectly.

[@josefjosef4543]

Thank you Brother

[@jacabs3917]

Thank you so much...

[@ugurmumcuakgul4398]

thank you so much

[@MrEliaspalacios6]

Thank you.

[@RainesProductions]

thanks for the help. I'm pretty sure I accidentally shocked the system with static electricity. I had done the same with a Taurus and an Oldsmobile.

[@tobeytobey9613]

I put a new fuse in, the old one was Ok but blued on the metal blades, I guess from heat! Again thanks for the post, Bill I'll shut up now, LOL

[@proud2BZumbaholic]

This same thing happened to my 2014 Ford Edge Titanium 2 days ago. I tried your fix but didn't work so I took my car to Ford dealership. The cost to fix it was $354 parts + $560 labor = $914 YIKES!!! The problem is the ACM (Audio Control Module) which is mounted behind the radio button panel. It is basically the radio but is now a programmable module that needs a scan tool with th eproper software to program the ACM to the vehicle. It is not powering up which is why the display does not change and the voice commands do not work. All the speakers are controlled by the ACM.

[@Nicholas_gabriel]

do you have to change the acm ? if you do, do you have to program it ?

[@RafaelBalbuenaFrias]

Hi. I installed sync to sync 3, after that, nothing is working. I did the same process you show, but is not working.

[@1001Hobbies]

ONLY REMEDIES THE PROBLEM FOR A FEW MONTHS. My wife has been dealing with this for a couple years. Latest event, this has happened twice in 3 months (winter in NE Ohio). The problem is with the FCIM (Front Control Interface Module).

[@HappyCamper1992]

Did the fuse thing both inside the car and under the hood as well as disconnecting the battery and still nothing. Looking at a ACM module

[@PlumbPitiful]

So if there's no sound from the radio then doing this is better than the Sync Master Reset?

[@_BOSS313]

I bought a great condition radio. I can’t change my bass, midrange, and treble My temperature isn’t working and I can’t see my volume on my car any tips I can do or do my radio has to be reprogrammed??

[@johnv4697]

I update my sync on my 2014 Escape and now the radio control on the Steering wheel does not work. Will this work for my problem too ?

[@paulduff4000]

Hey radio would not turn on. So as directed I did Pull #79 fuse for 10 minutes & Reinserted fuse and it worked Radio system reset & it fixed problem

[@frankrivas24]

So is thAt normal my 2011 ford explorer is very lo in volume for music can I fix it myself seeing this video or fallow the book manual?

[@christianpesantez7774]

For me I had to change the oem amp in the back of the Ford Fusion 2014. It was $380, not at the dealership

[@Mammalian.sighing.reflex]

Do you know why then I try to play music on from my phone on the car, when I click ‘BT audio’ to play music when I click it it doesn’t do anything, it was always working until now

[@pmprs11]

So I did this a few times on my 2015 escape. It worked once. I think the amp is shot but it randomly came on worked for a few days then done again

[@SubArcticGaming]

own a 2015 f-150 and im having this issue. tried replacing the fuse… still doesn’t work . My door chime , my back up sensor noise all come through my cluster now… i can’t turn the radio on , or anything. frustrating.. wondering if there’s a lose connection somewhere

[@danielachterberg3019]

Mine is still broke tryed another fuse and it worked till i turned of contact?now its broke again! Plz help

[@carrieohlsen1592]

Hoping this works. Dealership tried telling me a couple years ago that the stereo was fried and needed replaced to the tune of $1500. When at that time it was actually a $500 battery that needed replaced, afterwards the stereo worked fine..... until this evening. Odd thing is I can still use the Bluetooth to play music over the car speakers even tho it WON'T do phone calls over the speakers and hasn't for nearly a year

[@nasirnaqshbandy1763]

Hi I have same problem with 2013 ford fusion can u help me how to fix it ???? Tnx

[@elizatolbert1195]

Would this work for Bluetooth?

[@sharonlopez3941]

This continues to happen to me it’s done it 4 times in 3 years… I’ve had the radio fuse out for over a year

[@dougpeirce726]

So what if this doesn't fix the problem, does that mean the audio control module is bad?

[@brautoshinemobilecarwashce5879]

I have ford transit connect 2017 I have send problem I just follow you indications still don’t work radio say on fort 2 minutes and get off 😢

[@masteru549]

Servirá para una camioneta Ford Escape Kuga 2014 amigo Estadounidense?

[@wensm4040]

I have same problem on my f150 , i noticed that the fuse was burn , i installed a new one and right away burns again , i thing i will have an electric problem :(

[@hi-dores4111]

Thank you that worked, but just keeps happening. When it does the car will shut off, but the radio stays on. Even if you push the power button.

[@elcinaliyev3392]

Hello 2012 2 engine ford fusion sony monitor screen is black but everything works but the screen does not open, does not light What do you think is the problem?

[@branstor]

How did you end up fixing this

[@melissathomas7835]

It worked but I had to leave fuse out for an hour.

[@jordansanders3238]

It still didn’t work. Any advice ?

[@caxcan9438]

My media will not work any ideas 911 setting stays on too

[@tannerthompson8714]

On a 2013 f250

[@youtubecreator27]

it s works but only for a couple of week or months then it s black again means ur sync module is going dead!!

[@tobeytobey9613]

I have a 2014 Ford Escape

[@newlam7958]

I will have to try that. my batter died on my 2013 Ford Taurus and when my I had it jump started, the radio will not turn on.

[@akinolaalonge3646]

I am currently having the same issue (Taurus 2014). Please do let me know if you have found a solution. Thank you

[@newlam7958]

I had to take my Ford to the Ford dealership to fix it. They were able to fix the problem, but it took some time.@@akinolaalonge3646

[@stgmaster]

Took out the fuse and no fix

[@seif1964]

I have a 2014 Ford Escape. Radio worked one day then the next day nothing. My screen is black so my backup rear view don’t work either.

[@branstor]

How did you end up fixing it?

[@seif1964]

The video didn’t work so I bought a new car.

[@privatename8888]

Why not take a 10mm wrench ooen the hood abd disconnect yhe battery and wait 10 minutes amd reinstall terminal instead of monkey around with panels and fuses?

[@jangslive2073]

I did this and now my truck won’t do anything and the hazards are on

[@alexandermorrow8642]

I tried this several times and I even went as far as disconnecting the battery and still nothing.

[@icanmanifest]

I've had frequent issues of my Bluetooth audio not connecting I popped the lid covering the CD player up, unplugged all the cables and plug them back in and it's fixed it every time except for now. It is so strange my phone connects fine as a phone but not for Bluetooth audio. I tried connecting another device with no luck. I'd even master reset the whole head unit and it just caused another problem. I can't get my temperature to read in Fahrenheit anymore. When I go to settings and tap the option it won't change. It's just stuck in Celsius. No idea what's wrong or how to fix it

[@dallasengland2525]

I had this same issue with bluetooth audio. I replaced all fuses that said radio or sync, and works like brand new now !!!

[@icanmanifest]

@@dallasengland2525 I forgot to come back and repost but ended up shutting my car off that day for 10 minutes and came back and everything was fine. I think if you just turn the car off and on the radio doesn't totally discharge or something. But if you shut your car off for longer that solves it

[@ClawBoss]

This didn’t work for me. Radio is still unresponsive. Climate control works. Navigation works. Phone works. No audio. No beep when I touch the touchscreen. Nothing. My mechanic is baffled as well.

[@TheMatthewmcdevitt]

Probably the acm same issue with mine !!

[@johnbarros7280]

Same. I just replaced my amp on 2013 lincoln mkz and that didnt work either. No audio

[@guajardoga]

I’m having the same issue. I have a 2014 Ford Flex and I followed his instructions. It didn’t work. Now it won’t even allow me to select AM or FM. It allows me to choose Sirius Radio (not subscribed), A/V In, or Bluetooth. Even if I select Bluetooth you can’t hear anything. Has anyone found a solution to this?

[@johnbarros7280]

@@guajardoga from what I heard it's the audio control module that needs to be replaced. I am going to order one and put it in a couple weeks

[@amjdismail9238]

Same exact problem with me ( 2013 flex )

[@stozer22]

just unplug the battery and reconnect it.

[@bobbyjoehooperii2677]

I did this + checked the radio amp fuse in liftgate area, all fuses are good, no luck, any other suggestions?

[@dallasengland2525]

My car had a separate fuse that said Sync, might want to look for that.

[@bobbyjoehooperii2677]

@@dallasengland2525 thanks, we no longer own the vehicle.

[@alexandermorrow8642]

​@dallasengland2525 where was that fuse located?

[@bobbyjoehooperii2677]

@@alexandermorrow8642 we no longer own this vehicle, thanks.

[@alexandermorrow8642]

@@bobbyjoehooperii2677 but you don't remember where the fuse was located? At least a rough idea?

[@angelmora6657]

The problem I’m having is it won’t turn on

[@Raygreen5203]

pulling fuse 79 the light blue 15 amp like he did will get the radio to start working again as well.

[@branstor]

How did you end up fixing this?

[@jamessherrill3454]

No need to deal with the fuse panel, it's a real hassle in my truck. Just disconnect the positive battery cable from the battery and wait about a minute. Same thing as pulling the fuse just easier.

[@zachl8425]

Mig

[@rogueroyals7517]

All u had to do is go in your settings and hit the master rest 😅

[@Nicksurferuk]

Unless you want to do a HARD RESET by removing the fuse.

[@freddogt28]

What about the climate control not responding

[@billwassner1934]

It worked...thanks!