Four Steps for Creating a Culture of Customer Service Excellence.mp4

[@leolok2632]

What experience we offer to customers that they will come back, and tell people to come also. This is the master service culture as succinctly defined by Dennis. But may I also add one thing: Have we a passion for service excellence that come from our hearts, or just mechanically robotically follow the rules of the book? When customers feel happy, we are happy.

[@snowdennis]

I completely agree with you!

[@ryanjackson8553]

Fantastic video Dennis, really gunna help my business.

[@thesoultwins72]

Dennis ......you have identified what I think is one of the biggest [and most infuriating] elements in business today! Everything is made so complicated - even the most simple of activities. I am convinced that one of the main reasons for this is that people are trying to 'show off' how clever/smart they are and impress you with their intelligence. Whilst doing things simply isn't the only [and best] approach - it is the one that most people can understand! Of course, there needs to be determination and commitment towards the task at hand, discussion and evaluation of whether it is working properly or not. But one of the biggest barriers for change and the motivation of people to do something - is that they simply don't understand WHAT they need to do and WHY they need to do it!

[@annettesanchez4425]

Simple. Genius.

[@sabrinagibson1]

I would love to sit at the same table as Richard Branson and ask him questions.

[@thesoultwins72]

Sabrina Gibson.....for what reason? How to steal other people's original ideas? How to become greedy and utterly self-absorbed? Or maybe just what dress to wear with what stockings?

[@retailinnovations]

RIKAT-MEDINA-CONSISTENTLY GREAT CUSTOMER SERVICE IS NOT DIFFICULT AS LONG AS THE EXPECTATIONS ARE CLEARLY SET.

[@TanMay86]

Thank you,