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In 2017, a manager in the account creation department at Vivint Smart Home gave a presentation showing just how prevalent deceptive tactics were at the company.
Among the things the manager told other Vivint executives, according to court documents:
Sales staff were misstating customer data to qualify them for credit.
To qualify some customers for financing, sales reps would find people with similar names - a method called “white paging” - and use that other person’s credit.
If their customer fell behind on payments, the sales reps would call into Vivint Smart Home customer service, impersonate the customer and pay the balance.
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