Under oath, Vivint Smart Home executives told how sales staff deceived the company

In 2017, a manager in the account creation department at Vivint Smart Home gave a presentation showing just how prevalent deceptive tactics were at the company.
Among the things the manager told other Vivint executives, according to court documents:
Sales staff were misstating customer data to qualify them for credit.
To qualify some customers for financing, sales reps would find people with similar names - a method called “white paging” - and use that other person’s credit.
If their customer fell behind on payments, the sales reps would call into Vivint Smart Home customer service, impersonate the customer and pay the balance.
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[@itzz_solo_shotgaming4553]

As a former D2D salesman if I used these tactics I would have made bank. These tactics are extremely prevalent and leave all door to door people with a horrible name. The D2D security guys stating they took over their competitors committed fraud outright and all individuals involved down to the fraudulent D2D representatives need to be criminally charged.

[@KayDejaVu]

I had no idea Vivint did all this fraud. I heard about them some years ago and met a Canadian rep. Who knew.

[@richrichy9260]

Not exactly my company we do take overs but just cause we offer better deals then our competitors , we clearly tell who we work with and what we do and then mention how they like there security system 9/10 times they say they hate it and boom it’s opens us up to switch them over, only if they have a couple months left cause we buy out contracts but it does come out of our commission.

[@powdernitz]

I worked for vivint. Everybody knew dirty and shady sales practices were common in the organization. Glad its finally out there. Starts with Todd.

[@yourneighborhood]

Total scumbag of a company.

[@Tony-gy1iy]

yup! I work for them and everyone in my department just accepts it like it's normal

[@Wheniawoke1]

Would you consider them an mlm?

[@ezlivin1]

They’re not an MLM. The people buying the product are end-users, not people buying because of an “opportunity”

[@cflip7452]

I worked for Vivint years ago and they were crooked then just as they are now! Don’t open your door if they come your way

[@upwherethesundontshine5602]

This is deplorable. Utah is the worst state in the USA for fraud. We need our legislature to implement laws to make it easier to address these issues.

[@onlinetoday840]

florida and georgia are actually the worst

[@michaelmerck7576]

@@onlinetoday840 maybe so but most of the fraudsters came from Utah to work in those states

[@onlinetoday840]

@@michaelmerck7576 gotta love the mormon community

[@onlinetoday840]

@@michaelmerck7576 biggest fraud in the world

[@reggiegeorges5850]

Let's not forget and ADT did this, break in your home and then shortly after that I received a telephone call to purchase a ADT monitoring system years ago. I would Never.

[@stephaniecampbell7576]

Oh. That’s what it was. That KZbin comment wasn’t random. The ad for the product suddenly appeared and they got me.

[@thebastardgift]

Cheaters prosper and ethical salespeople get fired because they cannot meet the same count of sales despite everyone knowing THOSE sales were slammed on customers. Phones companies were no better when agents added silent features on customers' phone like call waiting, call forwarding etc.

[@shawnhuff3920]

So are all of these people going to get 10 years in prison.......

[@zacariasblanco8291]

Lol not in America. Rich white people don’t go to prison

[@alandelta258]

More like a slap in the wrist

[@JesusChrist2000BC]

Nah they've got the best lawyers. Same reason corrupt politicians don't get any time in this corrupt country.

[@LoveWithin]

I wish I could have joined the lawsuit. I was definitely a victim of shady sales tactics.

[@romulusremus7537]

They have been swarming in the Sacramento, CA area lately. I just close my door on them. No need to engage with idiots.

[@JesusChrist2000BC]

Never let a door to door person in your house EVER. Tell them to leave or you are calling the police.

[@romulusremus7537]

I'd be curious to know if the sales people work directly, or if they are outsourced.

[@tribemayamex]

they create false allegations of crime in you area and find tricky tactics to push their way in to your home once in they feel a sale it is going to happen since they would not leave until a contract would most likely be signed

[@tc6028]

And there you go!!! Yes that snake came in our house talking about we’ve been having a lot of break ins… like dude… this neighborhood isn’t even a year old…. And we have a HOA and a closed Facebook neighborhood group that reports EVERYTHING!.. So I am sure robberies, if they were happening .. would have been reported 🙄

[@brentbeatty4171]

They drilled my house without vacuuming after themselves

[@zacariasblanco8291]

Oh no! Those poor job creators

[@yourneighborhood]

Thievery, deception, & fraud are excellent ways to create jobs. 👌

[@kitsune303]

Avoid vivint like an elephant farting plutonium.

[@stephaniecampbell7576]

Yeah they didn’t tell me but I should have asked questions. They put it on a fortiva account. I saw the interest rate and became fearful. I paid the $1,350.00 in two payments. I got myself into something. I had to get myself out.

[@iliafigueroa4820]

Imagine the OBSCENE amount of millions of dollars this foking company makes that paying $20 mill is like handing out peanuts

[@JoseCastillo-sp2qc]

They said I HAVE TO PAY THE COST OF RHE SISTEM $3,000 FOR THEY CANCELL

[@billh.1940]

Does any one believe this company??

[@rockyfortner3110]

Why so shocked? This is normal buisness

[@JoseCastillo-sp2qc]

I need help. What can l do or what l can do ? For canceling my vivid security camera???l have to pay all the cost the system cost for the company canceling my contract???? Can someone body help me

[@eddyeroyal6024]

I cancelled but i had to stop because i purchased one

[@heatherpearson7083]

Hello