‘Friendly fraud’ has more consumers disputing charges

Social media videos are teaching consumers how to dispute credit charges, and now some are abusing that process in a scam called “friendly fraud.” Disputed charges cost businesses $11 billion last year, and that number is expected to grow. NBC News’ Brian Cheung reports.
» Subscribe to NBC News: nbcnews.to/Subs...
» Watch more NBC video: bit.ly/MoreNBCNews
NBC News Digital is a collection of innovative and powerful news brands that deliver compelling, diverse and engaging news stories. NBC News Digital features NBCNews.com, MSNBC.com, TODAY.com, Nightly News, Meet the Press, Dateline, and the existing apps and digital extensions of these respective properties. We deliver the best in breaking news, live video coverage, original journalism and segments from your favorite NBC News Shows.
Connect with NBC News Online!
NBC News App: apps.nbcnews.c...
Breaking News Alerts: link.nbcnews.c...
Visit NBCNews.Com: nbcnews.to/ReadNBC
Find NBC News on Facebook: nbcnews.to/LikeNBC
Follow NBC News on Twitter: nbcnews.to/Foll...
Follow NBC News on Instagram: nbcnews.to/Inst...
#money #creditcard #news

[@RegM86]

Abusers will only ruin it for the rest of us. Pretty soon charge backs will no longer be automatic, placing the burden on cardholders .

[@January.]

*Pretty soon, chargebacks...

[@sakn104]

@@January. 🤓

[@January.]

@@sakn104 菜鳴場様

[@ChristinaMagma]

Could be based on the account holders standing and if they do alot of chargebacks

[@footletuce1376]

Maybe, just maybe, your credit card companies exploit you. Maybe they're the problem???

[@PeterSedesse]

I bought an ebike. Set up a delivery date. The delivery never showed up, called the company and got put on permanent hold, emailed them, they never responded. A week later I did a chargeback and they literally called me a few hours later and were screaming at me on the phone about how they were going to lose their credit card processor because of me. I felt fine.

[@Drew791]

Haha nice!

[@233kosta]

They're not sorry they tried to fuch you over, they're sorry there were consequences.

[@weedhead421]

You saved yourself from a scam it sounds like you lucky to get your money back

[@stop08it]

Forward them the email you sent without a response.

[@RenegadeY2K6]

Right but see this is a legit situation for reporting Fraud I have been part of the wireless industry for a while and customer service and have had people that have done chargebacks just because they don't agree with how much they paid for their wireless service that they agreed to sign up for and everyone was very upfront on how much they were going to pay

[@kimberlymartin459]

I was charged twice on a product. I tried calling the company to dispute. They never picked up the phone. I called American Express and told them that I have the product. I just need one of the charges deleted. I guess American Express couldn't get ahold of them either 😂..... they reversed both of the charges.

[@viviorko]

Normally for disputes, you fill out paperwork. It’s more likely on the business end.

[@kimberlymartin459]

@@viviorko my purchase was at a party like Tupperware. The lady I purchased it from was her first time doing it. Somehow she did it twice. I called the company and they never answered. I did that a few times before I called American Express. American Express took over. It was out of my hands.

[@viviorko]

@@kimberlymartin459 👍

[@woodstream6137]

A doctor group triple billed me. They were using 3rd party vendor for payments. Received 3 identical bills in the mail, online balance due was all 3. I paid one and customer service said the duplicates should drop off.

[@233kosta]

Welp, they had the chance to take care of it. Refused to be fair & honest, so AmEx took care of it for them 😉 It's as if _all_ MLMs are shady as fuch.

[@kimberlyk1502]

Friendly fraud is a good way to get yourself flagged and make it difficult to shop with a vast number of online retailers. Nobody wants to do business with a customer who doesn’t like to pay for their items 🤷🏻‍♀️

[@godsqueen9437]

"Shop" is the keyword here! This country's debt, shopping behaviors, and generational financial discrepancy, unveils and underlying covert decay that creditors and lenders outta vamp out they 1950's way and construct a whole new structure/ system. Because it wasn't built for online capabilities! The system needs a reform

[@godsqueen9437]

"Shop" is the keyword here! This country's debt, shopping, behaviors, and generational financial discrepancy, unveils and underlying covert decay that creditors and lenders outta vamp out they 1950's way and construct a whole new structure/ system. Because it wasn't built for online capabilities! The system needs a reform

[@indianoutlaw5702]

According to the liberals every company is just a greed machine stealing your cash to pad their profits so, why should we care if this happens?

[@rc51rider300exc]

If you're expecting people to generally be honest you're always going to be sorely disappointed...

[@smellyfeetarestinky]

Always looking out for #1

[@hydrocarbon82]

That's why we have regulations...the same regulations one particular party loves to tear up. Regs largely benefit consumers and HONEST companies, deregulation favors powerful companies using fraud to bolster their bottom line.

[@illfindugu]

So generally every one you know and work with is dishonest, generally?

[@InfiniteDarkMass]

@@illfindugu would you generally loan money to anyone you know from work or otherwise? What about someone you don't know?

[@theoryofpersonality1420]

No, that's fraud. People caught lying need to face criminal charges.

[@jusletursoulglobaby]

they said its fraud

[@erickdabandan76]

Yeah… read the title. It’s fraud

[@TheMarkie281]

100% is chargeback fraud. FI’s do keep track of how many disputes their cardholders file.

[@Junkinsally]

@@jusletursoulglobaby-They called it “friendly fraud”….. There’s nothing “friendly” about it, it’s just fraud.

[@Junkinsally]

@@erickdabandan76-The title called it “friendly fraud”. Nothing friendly about it.

[@kenchu5900]

Yes, most credit card companies will have no issues doing chargeback, however, one thing to keep in mind is that if you have an account with the merchant, they could flag/ban your account from future purchases.

[@MessyPointedBlob]

Yep, try this with Google or Amazon or Microsoft and not only is your account permanently banned, but your entire identity is banned so you can't just make a new account.

[@corpingtons]

Correct but that’s the problem if you don’t receive it you can do it

[@HansBonnar]

If I feel like I need to charge back on a company that means I don't want to do business with them anymore.

[@kingofthenergs]

who cares anyone can make a million new accounts in one second. oooo soo scary they banned an account. roflmao

[@ShayKMBR]

Yeah, except when it's a legitimate issue and the company is greedy and doesn't want to offer a refund. We have to keep some sort of consumer protection in place and I'm thankful banks don't ask a whole lot of questions but yes, fraudsters WILL ruin it for the rest of us.

[@plebius]

Anyone else thinking the majority of these claw backs are for gyms. With their shady cancellation procedures.

[@orangehammock]

I've had to dispute charges with a gym after they chose to not cancel my membership

[@Null-o7j]

Gyms survive on difficult to cancel memberships. I went to a gym to possibly signup and they sat me down in a cubicle and whipped out like five pages of fine print to read and signlike it was a mortgage or something. I backed out then and there.

[@eddyrivera7287]

Gym Memberships are not hard to cancel bruh, all you have to do is call your bank or CC and tell them you want to stop any automatic charges from the gym you go to. They will automatically put a stop to it.

[@orangehammock]

@@eddyrivera7287 that's exactly the point I was trying to make

[@kwaii_gamer]

Funny that they showed a trainer

[@user-es4ew4qr4y]

Walmart courier dropped my items in the wrong house. Even the picture was not my house. Manager overseas scammed me giving partial refund and blocking me from purchases.

[@Beacon-wo9qb]

Outsourcing Call Centers In Other Countries Have Poor Supervision Those Foreigners Are Very Rude Many Times. Businesses Like FedEx That Use Them Not Care

[@Sulfen]

If you order stuff from third parties always look up your address on Google Maps and Apple Maps. If they are wrong on Google Maps you can change the pin on the map and move it to your house and in 1-5 days someone from Google reviews and approves it. I deliver stuff for Walmart as a contractor and I've talked to several people who say they've had people deliver to the wrong house and then I explain to them that Google Maps put their house in on the wrong place and then I quickly request a pin correction on Google Maps and the next time they tell me they've had no troubles ever since. If it shows up correctly on the maps add instructions like "Blue House on the corner with a yellow door". It prevents wrong deliveries (most of the time).

[@SpaceRanger187]

Another thing that will go on. Is they get your card number and address and when the package shows up, they just take it off your porch as the mail person is there.. Make sure you have a door bell camera

[@chrisjames3087]

I've had the same experience, additionally, they add items to my delivery that I didn't order.

[@OHHHHUSBANT]

​​@@SpaceRanger187that's not how it works The information is not sent to the mail carrier besides the address and what type of package it is The mail carrier however can steal the package

[@Styphon]

Don't wait until you get your statement. Set your credit card to send a text notification for every charge.

[@nathanb7221]

I’ve had to do this three times. Once for a charge I had no idea what it was and twice for a restaurant where they “misread” and tip and refused to refund it. Consumers need recourse from bad companies big and small.

[@jerirasulo9543]

That trick is done in Hawaii a lot recently. They'll change the amount of the tip. And Now there is another charge on restaurant receipts that most ppl don't see. Like $3 fee for something, I've forgotten though. It's been on the news. It's the wild West out here and law makers don't do anything usually. It's sad the kind of environment ppl have to grow up with out here. You find out really quickly what quality of life really means. A lot of the ability to enjoy more justice is in the hands of the law makers that never fix things. It's called 'the old boys club' and everybody knows everybody Else. They say it's a lot worse in many of these little pacific islands too.

[@AlphineWolf]

That's why you pay cash. And don't give them a $100 and expect change back . Pay near exact change with the left over covering the tip amount. You only pay card if you have access to the terminal yourself. Never ever give them your card to swipe. If they insist on doing that, cash.

[@AlphineWolf]

​​@@jerirasulo9543I guess I'll be paying cash unless I'm at McDonald's 😂

[@dying2survive298]

Another reason why I always give cash tips. They don’t get taxed and I mark it on the receipt so they can’t edit the payment.

[@crow337]

I had a duplicate charge on my bill once from Apple iTunes. I tried to get through to them but it was near impossible. So I disputed the charge with my cc company and Apple ended up banning my credit card number for not going through them. They told me I needed to use another payment method and I didn’t want to apply for a new cc so I ended up using the same cc to open a PayPal account and Apple accepted it. Dumb 🙄

[@Emation7]

I never had to do a charge back but had to make the threat so a vendor would rectify an issue with defective product I was sold. Consumers have very few protections that don’t involve long protracted claims and lawsuits.

[@youtubeaccount9808]

"Friendly?" There's absolutely nothing "friendly" about stealing and committing fraud. This is not "friendly" fraud, this is customer fraud pure and simple. And I hope these customers end up in a database for abusing chargebacks that they are then banned by businesses and can't even call for a Uber any more. Defraud small businesses and don't be surprised to be banned. They've already done this with people who commit return fraud where they end up in a database. Chargeback abusers should be in the same database. We all end up paying for these thieves.

[@footletuce1376]

Who do the Cartels bank with???

[@Hellabagz408]

@@footletuce1376 wut

[@footletuce1376]

@@Hellabagz408 WHO DO THE CARTELS BANK WITH???

[@woodstream6137]

​@@footletuce1376wrong video. Apple and oranges

[@yellowbird5411]

Same with the name "porch pirates." Sounds like a Disney movie for kids, doesn't it?

[@xtraordinary2539]

SOME businesses flat out will not give a refund and even advise you to do a chargeback. Something strange about that especially if they know that they will be charged a chargeback fee.

[@petercook3143]

Im thinking the chargeback never really happens, the credit card companies just eat the money to keep everyone happy and keep the money flowing. Thats why the business told you to report it, cause they DONT get charged back,

[@josealvarez9517]

I’ve only charged back two things in my life so anyone who resorts to that regularly is abusing a process meant as a last resort after exhausting all avenues.

[@bikeny]

Exactly. Most consumer advocates call it the nuclear option, because after doing a chargeback, there's nothing else that can be done.

[@footletuce1376]

Your credit cards have been exploiting you since you got them. 😊😊😊😊😊😊😊

[@robertocolon6723]

I buy a lot of stuff on-line, and a lot of people are desperate and lying about their products to consumers, not wanting to accept returns, and forcing people to contact their banking institutions! Its their right to do so!!!

[@phlogiston1]

@@footletuce1376 those who abuse chargebacks aren't hurting the credit card companies. The credit card company takes the money from the company the customer bought the product from. So it hurts that company.

[@josealvarez9517]

@@robertocolon6723 not wanting to accept returns yet it was probably disclosed to them before they bought it.

[@Brettdyt]

Those airlines will likely give you a lifetime ban once you dispute the transaction... you'll never be able to fly with them again.

[@thisguy3500]

When you steal from a corporation it's a crime, when a corporation steals from you it's just business.

[@mrblock1318]

Subscription services being hard to unsub is just mean

[@Max_Power_007]

Close that credit card or debit card and get a new one

[@penguin32383]

It has become near impossible to even contact a merchant, much less actually get a refund. Disputing CC charges is one of the only ways to have any power as a consumer.

[@jerirasulo9543]

Yes so many shady companies with no contact info. Check first and don't buy from them. I'm pretty much done with Internet shopping unless from trusted companies. It's never as pictured or it breaks in no time (thanks China).

[@analienfromouterspace]

This is why you make sure to buy things from trusted places, or main stores from the original company to avoid warranty issues and return policies. Third party vendors always carried some sort of risks! Sadly nobody on either side accounting for those risks!

[@Userd542gth67]

Only had to dispute once found a $80 charge for a florist in California i live in cetral us called bank said ive never been there and dont know anyone there. They reverse charge and sent me a new card no issues.

[@mssha1980]

You can dispute and win but keep in mind, the business owner can send the balance to collections and ban you from doing business with them

[@JAlexanderCurtis]

This happened to a friend of mine. He returned a rental car (don’t remember the company, I think Avis) and they charged him for damage on the car. So he disputed it with his credit card and they refunded him. Then a few years later he got a collections call for the damage. And he couldn’t shake the collections, it hit his credit really hard. He’s a terrible driver so despite him claiming the car was perfect, I tend to believe Avis on this one. Point being though, chargebacks can come back to bite you. Probably not on a $10 McDonald’s purchase. But in this case, the rental car company just considered his chargeback as a non-payment. Similar to if they have charged your card and it declined. So he still owed them money, he basically just didn’t pay since he charged back.

[@Aeorocks]

Yep... at my job, they dispute AFTER using our services. We send in videos of these people playing, and we STILL lose sometimes. People will always try to dispute charges because they were told there are no refunds for last-minute cancelations. This information is everywhere on our website, and we forward it to the companies, and they mostly favor the guests. I even forwarded an online convo of the guest saying that they were going to dispute it because they didn't "know," disputed it with their company saying that they "didn't recognize the purchase," and even after forwarding the conversation with the guest to the CC provider, even though the email showed that they did make the purchase and are clearly lying, we still lost.

[@233kosta]

Yeh, that's stupid. This needs to be a fair process.

[@michelleodell9220]

I’m a business owner and we stopped taking credit cards for this and other reasons. Cash or check only!

[@Honeybee-ym5vi]

Many years ago, I was charged for an order I never received or ordered. I had used the company one year prior and ordered a cake from them. I had no further dealings with them. I disputed the charge with the credit card company telling them that I hadn't ordered a cake that year, and they wouldn't refund the money!!! They said the bakery said I had ordered the current year's cake! I said "cancel my card" and give me a new one. The bakery was obviously dishonest and had that credit card number.

[@corpingtons]

Hard to believe it wasn’t a debit card

[@Honeybee-ym5vi]

@@corpingtons Nope. Wasn't. Credit card as I said.

[@R_C420]

CC companies are definitely extorting vendors with that charge back fee. This should be a story about them vs them. Not them versus us.

[@StolenJoker84]

Sounds like a different issue. The issue in this video is consumers (us) abusing the system to essentially steal from companies by filing false claims with their banks.

[@markishbasedgod5251]

Actually, im not sure what you are talking about. I like that system. If you are a company that refuses to refund people and do the right thing, you pay a fee. Excellent.

[@JAlexanderCurtis]

Yeah I’ve been on the merchant side too. What most people don’t realize is that if a consumer ever requests a chargeback then the credit card company charges the merchant a $35-$100 fee depending on the size of the transaction for the chargeback, in addition to taking the money back. Worse yet, even when the bank decides it was friendly fraud (the customer was wrong and the charge was legitimate), the bank only gives the charged amount back, but not the chargeback fee. So even when a consumer is determined to be at fault, the merchant pays a fee. This is why even the threat of a chargeback will cause many small merchants to just refund the charge. Because the chargeback fee can be more than the original charge and so even if the consumer is wrong, the merchant can’t afford the consumer to even try.

[@joegug4751]

Everything is a scam nowadays, don’t be that person.

[@vindowmaker5819]

Everybody and their momma is a scammer now, look at Sean Kingston and his momma lol Tmobile scamming me And all these delusional escorts want deposits 🙄🙄 Right. Blocked

[@asongfromunderthefloorboards]

It's only a scam if you were fine with the product or service and then try to do a chargeback. Like maybe you spent $2000 on bottle service and decided to have the charge reversed. In most cases, it's not a scam. It's a normal part of business.

[@Noneya-z8j]

People are horrible

[@heyo423]

How is it friendly fraud if the first guy had a mysterious charge? You share an example that’s not what you are reporting on.

[@mhollis1989]

It's not. It's to demonstrate the intended purpose of the charge back. "Normally, this thing was meant for this, but lately more and more people have been using it for another purpose".

[@Phil-D83]

It is a symptom of the problematic economy l, people learning how to scam, and the internet.

[@junnipe7501]

I think we have to go back to old fashion and buy in person , stop buying online

[@SewingBoxDesigns]

Nah, I've been robbed by cashiers more than any online bs. Double charge, charge you for a gift card you didn't buy (they did, though) steal your card number, easy to do. online, you get a notification from Amazon, Walmart, etc. or the bank.

[@DevilTrojanChic]

Doesn't matter. As a small business, I've had people buy products from, me in person and walk away with them, then do a chargeback on their credit card. Thus stealing from me.

[@lingofearth2786]

I had someone open a card out of a mailbox offer, gave it a false address, maxed it out, I disputed it and they didn’t give a crap. Straight sent it to collections. I’ve been disputing it every month. This was during Covid.

[@zunar_j5_933]

good lord

[@betmowinmo1292]

Same here. Had to go to court to get it discharged. What a headache.

[@The-Oneness11]

Just go return the product to the store.

[@NurseMJ986]

I think reporting a fraudulent charge is different from chargeback? Am I understanding this wrong?

[@dawnslight98]

I end up having to do this all the time with subscriptions. They make it so hard to cancel them.

[@dying2survive298]

Some sleep assist app charged me $90 Had no idea I was even set up with a subscription. I must have got subscribed just by opening the app once. Definitely disputed that with the bank. It was technically past the 30 days so I honestly thought they would’ve taken back the money, but they probably had so many disputes from running that scam they just gave up.

[@farbav]

The credit card companies DO NOT ABSORB THE COST. The charges are immediately taken from the merchant's bank account with exorbitant fees. If you're doing this for fun, I can't wait till you find out who Karma is. Also, the business can file criminal charges and go after you in civil court - especially if you stole or went against the terms of service (ex: as is, no refunds). Don't hurt small businesses.

[@SewingBoxDesigns]

If a small business double charges me, you can bet I'll bring the hurt. I'm tired of the "your card didn't go through, try again" scam. I'll go to the back of the line and check my bank app before ill get double charged again.

[@JAlexanderCurtis]

Not only do they charge back the company (debit their account) but they also charge an additional fee for even having a chargeback. Often the chargeback fee is more than the original purchase, especially if it is a small purchase like a restaurant or gym. The worst thing is that chargeback fee is charged even if the credit card company decides the charge was legitimate. They will refund the chargeback amount, but the business has to pay the fee even if they were right.

[@farbav]

@@JAlexanderCurtis 💯

[@wils35]

​@@JAlexanderCurtisIf it becomes popular then companies will only take cash which the CC companies definitely don't want. If a company tell a CC merchant, I no longer need your card machine, Why not sir? Because you charge ME silly amounts of money for people to commit fraud against me, The CC companies will soon drop the silly charges, as they need the companies just as much as the companies need them. If everyone used cash then this wouldn't even exist nor would the scum bag CC companies

[@yellowbird5411]

People do the same with store bought products. They need an electric saw or other machine, buy it, use it for a week and bring it back saying that it kept turning off, or it's making a noise, etc. They keep their receipts, so get their refund, and use these products for free. Our society is full of thieves.

[@YOutubewatcher-fo5xg]

And are you gettting hurt by this?

[@yellowbird5411]

@@YOutubewatcher-fo5xg Everyone gets hurt by this. The item returned to the store must be sold as used through a third or fourth party, and the store loses the profit on that item it would have sold as new. The loss is partially shifted to the consumer, who is now paying more for goods due to store loss. The sheer volume of goods either stolen or returned used cause major loss to the company and to consumers also.

[@X_crypto1977]

Credit card companies should not become transaction dispute insurance companies especially at the 100% expense of the seller. Buyers and sellers should have a real, honest and transparent dispute system.

[@jusletursoulglobaby]

but it's their money. they should and theyve always been.

[@corpingtons]

@@jusletursoulglobabythat’s correct if the seller wants to accept payments then they are being extorted regardless of who’s money and to think cc companies have always been able to dispute it but if they show it as delivered you probably have problem disputing

[@ChrryCola-ln5uq]

It goes both ways same way these Chinese sellers overseas won’t respond to your emails

[@MoBaconLives]

I did this and got refunded. 2 weeks later they gave the money back to the company I disputed, I ended up getting ripped off.

[@davidretondo2871]

The problem is, credit card companies credit back charge immediately...but the months later, they'll secretly reverse that and you'll see the charge back on your statement 😮

[@JJs_playground]

And then this ends up ruining it for all of us.

[@JerseyOG.]

It doesn’t Always work either…CC companies give you the credit while they do their investigation, but at the end of the day the investigation will come Back in the merchants favor and the CC companies will recharge your card the amount

[@carolr7823]

Every time that unknown charges showed up on my credit card, I immediately reported it and got a new card.

[@TheRealCatof]

Why are you getting so many unknown charges?

[@shadowgirl11]

I have only done it once. In Canada you first have to contact the seller and not just once but many times then if that doesn’t work the credit card company will contact them and if that doesn’t work they will refund you. It takes up to 180 days. It’s not an easy process but I think it is better than just blindly believing the customer.

[@markishbasedgod5251]

"They were unhappy with the product or service and the provider refused to issue a refund" ...so it's unreasonable to request a chargeback in this scenario how exactly?

[@JulianCampbellPPV]

I think I did this by accident. I called Santander because I saw an unrecognized charge and they said they couldn’t figure out what it was unless I filed a formal dispute. I didn’t want to. I just wanted to know what the charge was from but they said that was their process. Later I remembered what the charge could have been (new card machine at a convenience store I sometimes stop at) but I had already put in the dispute and wouldn’t know for sure until they finished. They ended up refunding me and not even contacting me to clarify where the charge was from.. Anecdotal evidence yes but if banks want to avoid this they should probably have a method of verifying charges that doesn’t automatically include filing a formal dispute and requesting a refund.

[@davidfluth4058]

One car wash company made it so that you had to visit their location to cancel your subscription. Bruh. I just called my bank and said don’t give them one more cent of my money. Problem solved.

[@salkryeful]

If NBC's only example of "friendly fraud" is proper usage of dispute/chargeback, then I guess "friendly fraud" isn't a real issue after all. Unless you're some merchant with near zero customer service.

[@dappyfull]

This has always been the case. You can reach out to your credit card company and they will seek to establish whether the charge was valid or not. Don't know what's different now or why this is even a news story

[@SgtWicket]

Notice that the video frames the $11 billion as bad, without making any effort to find out how much of that was ACTUALLY illegitimate. Maybe if companies didn’t have annoying phone trees and hour long wait times, people would be less likely to go straight to their CC company.

[@aliannarodriguez1581]

And that’s if they have a number at all. A lot of companies have removed all contact info on their sites.

[@SgtWicket]

@@aliannarodriguez1581 Exactly, so many companies make it deliberately difficult to reach them. This story is so divorced from the real life context, it just comes across as anti-consumer or out of touch at the very least.

[@Anderson_Se7en]

My friend used to do this with bank charges. It works as long as you don’t over do it. There are plenty of bad businesses out there, so it’s easier to do a charge back than a full investigation. Plus, companies should always have fair refund policies. Some places make it so hard to get a refund it’s simply easier to dispute it with your card company.

[@indianoutlaw5702]

Recently a friend had an odd charge from an unknown company. That company turned out to be a parent company of a restaurant recently visited. Names were in no way similar, and the parent was not identified as a restaurant holding company anywhere online. Credit card companies should require a transparent process for charges, to include a link to the company requesting compensation and a human to answer the phone. No human in 2 minutes, charge is refunded automatically. You are right Credit Card companies have the power and should use it.

[@gamingnerdgirlz]

Friendly fraud with some company can land you on a ban list. keep in mind.

[@raylopez99]

It's not always fraud, as in intent to deceive. In a couple of instances I literally did not see the delivery (it was hidden outside my door) and in another instance the package took months to deliver overseas to a friend. In both instances I would have gladly paid had the company disputed things but they did not. Also companies can rip you off, it's happened countless times to me and sometimes I'm too busy to complain.

[@programmer437]

I've disputed charges a few times and it's not without repercussions. You will very likely get blocked from using that service or blacklisted by that store even if your reasoning is completely valid. I have only used chargebacks for scams or services that were never delivered, and always try to go through the business first.

[@denos.2688]

When you purchase stuff at Walmart and do a refund on the credit card, watch your statement they do not refund.

[@jerirasulo9543]

Thank you!! I believe you.

[@jerirasulo9543]

Sam's Club charged the yearly subscription rate to their credit card i opened to get some discount. They kept sending me "bills" for $52. I asked at the counter and they didn't know if that's what the charge was for either. I ignored it and my card expired. I think they extended the card privileges for a couple of weeks, seeing if I'd pay and rejoin. Crazy. Dirty business practices popping up everywhere. And it takes a while for the laws to catch up to them and correct things. Not in this Sam's case but lots of other extra fees added wo notice or even fradulently.

[@TheMarkie281]

Customers are required by the card brand to try and resolve the issue prior to initiating a chargeback. However, this never happens.

[@JulianCampbellPPV]

yeah I contacted my bank about a small charge that I didn’t recognize, just asking if they could clarify what is was from and they said I had to file a formal dispute to get that information. They ended up refunding me and never contacting me to clarify the source of the charge. Pretty sure it was just from a convenience store that had gotten a new card machine

[@lextacy2008]

I'll take problems that never happened for $400 Alex

[@w3s77]

Hotels owned by franchises do this all the time. Sadly, food delivery services also are putting many restaurants out of businesses due to false fraud claims consumers received the food, but claim they didn't.

[@chibba]

I think the main problem is the driver. You be surprised what drivers do... Take couple hours to deliver, alter your food, or only give partial food. I have done uber eat like a few times and half of the time my order was missing something...

[@Isaac-ev3nq]

@@chibba As a delivery driver, most bags are sealed (became common during covid) so we can't check. It's on the restaurant. Also, some people actually do lie that they never received their food to get a free refund.

[@rainbomg]

Hotels do what?

[@BOFH_]

@@Isaac-ev3nq There's a restaurant nearby that uses Doordash to fulfill delivery orders placed through the restaurant's website. I can count on one hand the number of times I've received my drink and had it be the right size. I've found that delivery drivers are unreliable at best and absolutely will steal the customer's stuff for no reason.

[@viviorko]

Banks and credit unions lose millions because they write off loses like that because of the amounts. Cheaper to give consumers money than filing claims. So no real consequences to the businesses

[@Thunder_Dome45]

Why are airlines just deciding they want more money and just charging you?

[@D2503T]

Well that was pointless. Nothing new. Chargebacks put me out of business in 2012. You could never win as the merchant

[@psphacker57]

what was your business? Maybe you did not provide good service...

[@rainbomg]

I used to work for a credit card processing company and I felt so bad for merchants, you have to accept cards at no extra charge but you have to pay a percentage and a per item fee to the processor and to the card company so you make less on that sale, plus you have to pay for the credit card machine and the billing fees etc.

[@everybuddy5924]

@@rainbomg Merchants figure that into their prices. And those that use cash to pay for an item is also paying the marked up price to cover the the transaction fees even though they are paying in cash. Should the cash customers have to pay for other customers card use? Also many of those transaction fees are business expense and the merchant takes if off on their taxes.

[@TheSiriusEnigma]

Credit cards offer charge back. If you can’t afford it, don’t use them.

[@FreeminderXIII]

Was accepting cash only a problem back then?!

[@qopdob]

Lovely. At 0:16 you can clearly see the back of someone's card w/ the CVV, signature, and reverse imprint of the number embossed on the front. This had better be stock footage of a "Jane Doe" account.

[@vickilindberg6336]

If its on my card, I call the company because I've had fraud attempts. I would never do "friendly."

[@cincoosaan]

Some social media influencers needs to be cancelled.

[@McDraisaitl]

That's what judgment day is for !! Whether YOU believe in it or not, doesn't mean it's not going to take place. Good luck !!!

[@YOutubewatcher-fo5xg]

Yes. Alot of these folks have no knowledge in what they are talking about. Giving out advice on the internet and getting paid for content needs to be regulated.

[@TripSoul10]

Had this situation when I noticed a charge from Wyoming and I contacted my bank about it. They resolved the issue and issued me a new card.

[@patrickbutler3961]

Maybe this is why my bank always denies me when I dispute fraudulent charges.

[@Anon1mous]

Our moral compass is gone. Much like our political leaders.

[@bless8861]

Listen I don’t do any kind of fraud and I’ve been frauded three times and I barely even use my card. They have reversed mine every time. Shame on people for abusing this. It’s heart wrenching when you see money in your account being depleted off of fraud

[@billrubin4560]

You neglected to mention that the credit is just temporary while the investigation is in progress. Once the merchant responds and points out that it's not valid, the charge goes back on your account.

[@JAlexanderCurtis]

Most these social media influencers aren’t that smart. All the smart people are living fulfilling lives and at work, we don’t have time to doomscroll all day long and make videos about useless facts like how to use a credit card. The sad people sitting around all day are the ones pushing “life hacks” like this on Instagram

[@TravisDoesKayakFishing]

500-1000 in fee's? How many disputes did that small business operator have issue them?

[@alistairblaire6001]

Chargebacks almost always result in you being blacklisted for life with that retailer or company. So the pendulum swings the other way and people who actually were stolen from by a retailer are now afraid of utilizing chargeback because imagine being banned from Amazon for life.

[@kufufinmufinable]

In the almost 20 years I have had a credit card, I have only done a charge back 2 times and they were entirely warranted. People who do this often are going to ruin it for people who really need it and are truthful about their situation.

[@jennabetters]

I work at a family-owned HVAC business. People will call to have a tech come diagnose their system and get estimates on needed repairs, then use their professional feedback to order their own parts online and fix it themselves….and then they dispute the diagnostic fee. It’s so dishonest.

[@Goremejy]

You know what I I think is really disgusting the bank is allowed to do and NO ONE seems to care? They can just decide on a whim to change when transactions came in AND what order they came in. So they can force a bigger charge first, which overdrafts your account, and suddenly oh look at all these extra overdraft fees for the bank. It’s disgusting how often they do it and how casually

[@cesars7860]

Thieves and liars absolutely disgust me.

[@thecoreelementsmoto]

I used to buy and sell bass guitars and amps online all the time and never had an issue then. But now so many resellers have been posting about getting ripped off by fake claims. Now I have limited everything to in person sales

[@PhilHaddad]

The absolute fraud in chargebacks is overwhelming, this story sugarcoated it… it’s massive and no end in sight… it should be punishable by law, but, the credit card companies really don’t care because only the merchant is out money, the cc company still get their fees etc…

[@joshd3502]

Lying and theft is friendly?

[@tibedog5629]

The bank I work for now has us close people if they file more than 9 non fraud claims per 1 year rolling period. Regardless if the merchant is not able to prove they delivered the item, or provided service, or so forth. The moment you hit 10 within 1 year of a prior filed non fraud claim and you're out now. No matter how much money got with the bank. It eats up to many man hours dealing with nonsense non fraud that we need for legit fraud.

[@robertcorleone9077]

Glad my goal was to get out of debt by 2025. I’ll never use a card again.

[@JAlexanderCurtis]

You know that you can use a credit card and not be in debt, right? lol. You just pay your balance every month and you have no interest. Having a credit card doesn’t mean debt. Sure you can put yourself in debt with it, but it’s not a bad thing. There are a lot of protections and benefits of using credit cards. Furthermore you can use a debit card which isn’t debt at all but still offers protections and convenience.

[@jerirasulo9543]

​@@JAlexanderCurtis Yes to the protections. Many times if you pay cash, it's end of story if you have problems with the product or service. Sometimes there are benefits too. I went on a credit card diet when i paid off my balance. Now i use it almost exclusively for purchases and pay it as soon as the statement comes in.

[@King_Of_Games]

I think I have done a chargeback once in my life maybe four years ago for mysterious four dollar charge that was in a different city different place never even went there. I just asked for a new card after that Today companies got too comfortable with just taking money.

[@Gssirr]

I still have to do this for 7.99 bill ive been paying every month.

[@SewingBoxDesigns]

Amazon Prime? You'd have to change your whole account to get them to let up after canceling.

[@ramahadranhennessy9300]

So give a surcharge if a vendor or consumer is lying. But we’re missing the fact that credit cards have 0 privacy anymore, and don’t even get me started on CBDCs.

[@dianeb7902]

That's messed up.

[@lelandgaunt9985]

I do that with gas station fees.

[@seenuhello1]

I'm in India, and I've heard my friends wonder if people in developed countries are somehow fundamentally more honest than people here. Is that one reason those countries are so advanced. But I read about porch pirates, people who order clothes online to wear once and return, and now friendly fraud, and I'm not sure that the average American has more integrity than the average Indian.

[@leahnzastrzelecki5217]

Americans have essentially revolted against religion and our own heritage over the last 50 years or so. We were never perfect, but generation after generation sought to erode our moral and cultural foundation on the arrogant assumption that our forebearers should or could have been perfect and conform to modern comfortable standards, so it's no wonder we're a mess right now.

[@asnboy1084]

It’s not a scam to dispute a charge and let the credit card company gather the information to decide which side to take.

[@tygerchickchibi]

Disputes don't always work.

[@elylioney6390]

Hopefully, people don't abuse it. The chargeback option really helped me get my money back, when I realised that I'd fallen for a scam.

[@angelmujahid2233]

Ease of chargebacks is a necessary evil in my opinion. People certainly need to have integrity but allowing scammers and fools to steal from me is not a necessary solution. If someone however misuses the process and they are found to have done it they should be forced to pay restitution to both the small business there effected and the financial institution they lied to about it.

[@JeffRacz-j7u]

There is no such thing as Friendly Fraud. It is simply FRAUD. It is the act of deception for gain. If you're a merchant, read the Card Brand Rules and Regulations every April and October, Follow proper card acceptance, and if something doesn't feel right, it probably isn't.

[@redmane6468]

Hint, they HAVE to give charge backs. The credit companies sponsor this show. This is basically pro capitalism propaganda.

[@lasennui]

Half of my job is disputing fraudulent chargebacks.

[@truneilson]

I've had to do this, when companies are charging a different amount than the posted amount yet the manager will not refund the difference. I explained to them that I will be charging back the unauthorized difference and the company will not only give back my money but will also be charged a fee for the dispute ($15 - $20) but so many managers either don't have the power or are totally apathetic to care.

[@petercook3143]

This is why we dont accept credit cards at our Automotive Repair shop. Imagine more desperate people, who need their car fixed, but at same time, cant afford it, on an especially large bill above 500 dollars.

[@JessTalkTV]

I contacted a company for them charging me for stuff they didn't send and they claimed they weren't the ones to fufill the order so they can't fix it. I called my company right after to dispute

[@SweetandSourohmy]

No thanks. You'd have to be a professional accountant to keep track of this nonsense. I'll stick to cash.