"Front Desk First Impressions" Front Desk unprofessional segment

[@hesse341]

School wanted me to watch this

[@jojohannah2700]

Ur not alone

[@zackcaruana1701]

same

[@michaelreilly6874]

Were you a TAFE student?

[@zackcaruana1701]

@@michaelreilly6874 no

[@rezzairishgeguiera6821]

Same HAHAHAHAHAHAHHAHA

[@silversurfer5475]

I am a front desk agent and I'm pretty good, but thanks for pointing out all of the things I could get wrong. I already knew all of this, but it's great to get a refresher so that I stay on my game. "We appreciate your loyalty. Please enjoy your stay and let me know if there's anything I can do for you. My name is David (smile)."

[@nicoleore5281]

1. Parks in guest or visitor space. 2. Sloppy appearance. 3. Improper uniform maintenance and transport. 4. Wears Ipod to work 5. Doesnt use employee entrance. 6. Ignores guest ( Who he could face later) 7. Late for work .... Again. 8. Doesnt apologize . 9. Unwashed uniform. 10. No name tag. 11. Doesnt dispose of waste property. 12. Poor Hygiene 13. Bad posture 14. Not enoguh sleep the night before work. 15. Personal talk with co-worker at front desk. 16. Ignores approaching guest. 17. No eye contact with guest cheking in 18. Fails to turn off cell phone 19. Taking personal call on hotel phone 20. Announcing a room number out loud, violating security procedures. 21. Giving out key without asking for ID 22. Not recognizing crime or calling police. 23. Being an idiot

[@jitendersharay5437]

❤

[@michaelreilly6874]

I remember watching this at TAFE as part of a customer service unit.

[@michaelreilly6874]

I'm surprised they didn't count his hitting/damaging the sign as an unprofessional action.

[@darrylwoodbury]

This makes me laugh because a front desk clerk who used to work at the hotel I work at was exactly this way. A guest warned me about her not washing her hands and told me not to shake her hand. She ended up quitting after having a massive freakout and arguing with another coworker at the front desk in front of guests because a wedding party came in and she couldn't handle checking in so many people at once.

[@MrEggcake]

Yes, always ignore HR, good tip.

[@abdulwasay8411]

MrEggcake lolllzzz i do the same

[@arnishkas.miller608]

😄Y'all two are mischievious.

[@MaxinTV]

😂

[@MrEggcake]

@DisneyWigglesFan#100 Henry Richardson

[@felipem3108]

there is no a second opportunity for a first impression.

[@EducationalInstitute]

How many #unprofessional #FrontDesk behaviors can YOU catch that are made by this #hotel associate? Let us know in the comments! #hospitality #AHLEI Be sure to visit our KZbin channel for more #educational #training videos like this one!

[@bluerobin7051]

This guy is awesome. I want a sitcom about him.

[@JessicaAhibo]

You are suppose to say your room number is on your key packet. you will take a left and the elevator is midway down the hall.

[@LexFelron]

Wow, the keys out with no matching ID to the room is something I drill into my trainees to never do.

[@NadineLynch10]

I found this very entertaining and I could immediately the mistakes that were shown on this clip. I think its absolutely brilliant. must do more like this

[@MondoBeno]

In construction, if you're late, they'll say "that's okay, you can go home."

[@MondoBeno]

@DisneyWigglesFan#100 In these chain/franchise hotels, you can get away with unprofessional behavior. Same thing in Starbucks, McDonald's, and all the other large operations. In construction, it's all independent, so they can fire you at will, especially if it's not unionized.

[@cableconnection6]

All of these types of errors actually do happen in hotels on a daily basis.

[@aimonadam7148]

This will be me on my first day job as a front desk receptionist 😂

[@kristinatkachuk3769]

😂😂😂😂😂

[@rolandhotelier3945]

Working in the hospitality industry is not a job it's a lifestyle; passion and genuine interest are vital components for success. - Roland Т.

[@rezaorkan1577]

This amazing video teaching to br professional front office in hotel because you are working will be ontime for ur job

[@johndoe9903]

People do stuff like this all the time but yet they still have there jobs and the people who can do the job properly wont get hired for no reason

[@Learningplanetvideo]

Good ways to show what shouldn't be done - nicely done... Would also be good to show the right way to do things to help learners visualize the correct behaviors.

[@cosmicwarriorz]

Dude, that party was like totally awesome man.

[@nuclearswan]

I wanna start a hotel called Cruelty Inn, where all the staff go out of their way to make th guests miserable. It would be a great business venture'

[@nuclearswan]

lol to the people watching this that don't work in the hotel industry, I promise there's far more good than bad emoloyees! I work front desk at s hotel and love the people and do the best work I possibly can!

[@jonathandpg6115]

honestly could be a fun idea....look at the restaurant that insults you. its possible its jusylt got to be done well. would be a novel idea

[@taxitaxi922]

Yesss, it would be and I beg you to do so! In fact, I will spare you $1 million to dare you to do so, Garbages!

[@jrcmes]

Jonathan DPG - StOOpid.

[@midwayinn1043]

I d like to apply I currently have a month experience...I might be over qualified though now that I think about.

[@incawill]

Do you have any more vids or material to do with hotel and tourism, complaints, training etc?

[@natinatia5705]

Will Handley Do you know any more videos like this? or about tourism?

[@kubotaman85]

You forgot about him hitting the sign that says guest or visitor parking only

[@junbatallones6962]

Sino nandito kase may kelangan sagutin sa Canvas?

[@jjjjppppp5666]

dami pinapagawa hahaha

[@gabrieldominic2381]

Same here bro hahahahaha

[@jacobbarton1042]

4:01 What was that Guy Walking out With?

[@ДанилаЗолотарев-й8е]

mistake №26 is the most important among all

[@JessicaAhibo]

I work at a hotel and my coworkers do one of these errors at least once a day. They will say you are in room 123 so damn loud.

[@emanuelmartinez2597]

Jessica Ahibo I tell them either they are on the first or second floor and either take a right/left and the room will be on the left/right.

[@jonathandpg6115]

Emanuel Martinez yup. its what you need to do. its also good to let the person know the number indirectly. such as showing it written down on the packet

[@emanuelmartinez2597]

Gabzo Avro Oh of course of course! I've been working at a Days Inn & Suites since Dec 16 and it has its ups and downs but I always do my best

[@Sakshi-dn3xc]

Jessica Letsu Do you really enjoy working in hotel?

[@Ajcube_gro-morong]

I have to deal with a lot of older guest so I kinda get asked to be louder when saying where there room is. Is this a good reason or does anyone have a tip cause my main stayers are hard at hearing?

[@saraodorisio2143]

You shouldn't be saying room numbers out loud to protect guest's privacy, and it's not secure in case someone else is listening. The room number can be shown from the key wallet, or you could escort the guests to their room if you can :)

[@Ajcube_gro-morong]

@@saraodorisio2143 1. It's not like I yell I say it at a normal tone. 2. The guests I speak of need auditory instructions to get them their. 3. Leaving the counter when I am the only hired front desk worker on the shift is bad and showing them to their room seems worse since. You are literally showing the exact room they enter. (Not being uptight with the bulletins just made it easier to read my problem)

[@princesyed2497]

good video for training in hotel front desk

[@EducationalInstitute]

Thank you Syed Hakkim! We're glad you enjoyed this video.

[@iuliaconstantin9354]

Educational Institute how i can download this video

[@mrjuneja5320]

Very good teaching skills

[@edrodriguez4822]

damn my first job infront of customers was at a hotel. I was basically a zombie the whole shift.

[@LexFelron]

Ohhhh! The gum on the locker is a great idea!

[@iuliaconstantin9354]

how can i download this video? pls

[@LexFelron]

Would I be an jerk if I just sorta dropped this link in our FD email box? 😇 (Absolutely loved it!)

[@MerisGod]

What about "trash on the floor" and being back turned to the FRONT Desk.

[@JeanBaptisteEmanuelZorg]

Sadly, in the real world you would get fired for far far less than what was presented here...

[@eddiez002]

that a poaaible chance unless that hotel really need him and give him a pdp crap thingy

[@peptobismolz]

Unless your property is a union property in the states..

[@dwelliver]

Must be the owner's kid to have gotten hired in the first place.

[@TheActionGuy1]

I thought that was Dane Cook @ 6:21

[@BenLogterman]

2:42 If this were released in the 90's I think he would tell her to "talk to the hand".

[@danielhayes5446]

Yes, you don't want a potential creep to overhear what room they're in.

[@hrpolys]

How can I download it?

[@musemohamed2749]

I'm Experiancing same College at work place Specially Front Office it really horibble when some body don't know even how deal whit the Guests

[@ActOfTodd]

3:29 Dane Cook getting service from Magnus Carlsen's little brother?

[@achieverdude3297]

some of this is exagerated. His uniform was not dirty. They say his uniform was not properly tranported or maintained? Um how the hell is he supposed to bring it to work? He didn't wash his hands before work (he shouldn't have to unless he is a food prep or his hands were muddy). He didn't wash them after using the bathroom (says who? And lots of people don't). He went through the guest entrance (shouldn't matter, especially if he is running late). He had his headphones in (he was off duty). He ignored the customer (he didn't see her. if he did, he wouldn't have ignored her). Sloppy appearance? That's a little confusing. Bad posture? he was leaning back in a chair. That's ridiculous. Plus he was bored. Lol. Guest parking? Well that's true, but maybe he couldn't find a employee parking space. Guy committed a crime? What crime?

[@shurka26]

I want to work in this hotel!!!

[@pangtyrande24]

If I were his boss, I would fire him!!! 😡😡

[@shibalik13]

Thank u very much appreciated the video and also can't stop laughing after watching this video. Thank You Shibalik C (India)

[@SandraFowler]

I'm guessing that changing into his work clothes once he gets there is supposed to be one of the "sins" but I don't see a problem with that at all...

[@jonathandpg6115]

Sandra Fowler its not. although the ipod sin i dont get. if he went through the employee entrance then itd be fine imo

[@ishmaeladdy111]

i can download

[@phamduchieunhan8465]

My English teacher actually show me this and it's literally funny. But I guess this mean a thing: Professionalism is important in anything, especially if you're working in the Tourism and Hospitality field .

[@Buggaton]

What's wrong with wearing an iPod to work o.O

[@elvisjoseph7702]

this is a good clip for trainees

[@RAJENDRAPRASAD-hy5iu]

NICE VIDEO

[@박민근-b5w]

문제점이 무엇인가요?

[@luciemarieswanepoel1485]

He would have been SO fired if it was my hotel.... oh my gosh!!!

[@AyushSharma-ey8fj]

He would've been fired in any hotel 😂

[@Robbi496]

this IS funny, but it is also very tragic, because people like this really ARE in our business???

[@sampol21]

id this really a training vid

[@MelanieAmen]

just for a sec i thought 3:33 was dane cook

[@juel872]

never met like that Employee in My Country. It,s all about the Culture Society.

[@roostero]

I thought he did his job very well.

[@uliseslira577]

Its very Funny. its a terrific video.

[@danieldoo1821]

this is painful to watch. hated the bit where the guy attempts to stick the chewing gum to the lockers.

[@tacobell6826]

If you're going to make these things, try and make them so a 7 year old won't be offended.

[@SoloSailorDave]

I couldn't spot any problems.... oh yeah.... the guy who robbed the rooms forgot to turn his key cards back in...

[@SarisaT]

I don't think anyone will be like in this video in real life lol

[@jjcooks7401]

The wrinkled clothes happens. I personally think it's unprofessional to show up to work out of uniform.

[@mirkoapaza703]

Sarisa T. you believe it or not. that sometimes happens in real life but the actions are more sophisticated!

[@shaldana]

You'd like to think so, but I fired someone like this.

[@hannahhengler.2585]

I have a coworker who acts like this where I work....And no one calls them out on it.

[@yorhanimendoza9699]

Sarisa T. Hello!

[@MisaKeiJune]

Never say room numbers out loud!!!

[@wolf-marks9353]

Wow this kind of job wouldn't be good for me since I can't tolerate people or care much about anything or anyone

[@RAJENDRAPRASAD-hy5iu]

HI

[@Rayye7]

Job centre workers are talking while I wait.

[@Mr_George_M]

Why is he dressed a little like Dwight Schrute

[@NeemuitdieVerlede]

Lex luther @1:43

[@ImranAnsari-se1hz]

i think he is not serious to work

[@murphmurph2124]

He didn't spit, fart, or use country kleenex

[@TheGreatMrMK]

No offense but this agent should be fired. He did lots of things you definitely shouldn’t do. Definitely violated security protocols.

[@mathews2774]

thats... thats the point of the video...

[@Br0wnsdawg17]

I can't believe I just wasted 6 minutes of my life watching this!

[@CWSOF]

+Rafael Lugo I wasted my life Blah blah blah. You be like ''ohh shit, I wasted 6minutes, so let's waste more seconds to comment I wasted 6 minutes and in the end, I'll waste more an more''

[@Octavioflave]

Well I guess don't get a job that involves front desk because they'll make you watch it twice lol

[@Robbi496]

People who do not work in hotels watching this video need to see this as somewhat hyperbole, but at the same time, there really ARE people like this birdbrain??

[@jonathandpg6115]

Robbi496 not to this level...but yes. room number is so important....so so important....most guests dont know but doesnt mean you should do it anyway. especially on radio...no names + number

[@playboibunny441]

my manager force me to watch it

[@amansrivastav9037]

greatttttttttttttttttttt video. thumpsssssssssssssssssssssssss up.

[@channelunderconstructionvc1517]

I scored 20%

[@alennooranad8067]

SJHMCT le pillar hit like

[@33bigmoney]

i hate the employee entrance!!

[@princesetne6330]

I kinda feel his attitude is super hotttt

[@3333333921]

he is a hot messs. Lol

[@micaht52]

haha I work here its Loews vanderbilt nashville

[@MrBasileus]

Thats totally me with lots of sweat added to it.. hahahha JK

[@kloratis]

213!!!

[@fiahk.2562]

This is hilarious!

[@carlosenriquemejiagutierre6742]

hospitalidad en la casa! jajaja :P

[@adeewalker7540]

😂😂😂😂😂😂 i wonder if there are really such individuals in the tourism industry 😮😅😊

[@nikikhambe]

ha ha ha...i love this video.

[@user-sp8eb6iz7f]

Oh Niki your so fine, your so fine it blows my mind, hey Niki....

[@mohamad.a5989]

Tanks I love you too😁😁

[@stephjones55]

I've seen much worse in the hotels I frequent!

[@Ievgeniyalaz]

standing on the front desk backwards to the guest! making the guest wait without even proper apology! doesn't say the hotel name and his position when picking up the phone! doesn't offer help with the luggage saying "see ya" to the guest!!!!! terrible!!!!!!!

[@jonathandpg6115]

Ievgeniyalaz i wouldnt apologize though. aplogies are worthless and thats from.someone who does it a lot if im working i cant. dont apologize you dont mean it. use more meaninful words

[@beautyqueenlove123]

Bad customer service

[@THERICKMATTHEWS]

Like a boss... =))

[@mizzodamm]

lol.Nice video. Thanks

[@MaxinTV]

This is great! Lol

[@RubenWhitter]

Wut

[@WiKiDMANE]

He's either gotta have a night audit or addict background. Ha Ha.

[@BakerFarajat2]

LOL… hey what is up man hhhhh