Full fibre installation using BT Wholesale Broadband Services.

This installation goes through FTTP cable installation, termination into the Openreach ONT and configuration of a Ubiquiti UDM Pro.
For transparency this video covers the installation of our Broadband services that we offer the public as well as businesses across West Norfolk, UK. Contact us for more details.
Epic & Dramatic Music by Pixabay: pixabay.com/users/coma-media-...

[@millenniumvividium5535]

Love the dramatic music during the cable splicing, a very tense moment 😀

[@readallaboutit1000]

Good info. I am trainee at the moment but this is what I am learning to do in my job. It blows my mind.

[@RLSComputerServices]

Good luck with the training

[@Andraphile]

Excellent informative demonstration! I found it particularly fascinating to see the process for joining the fibres. It's remarkable how far modern technology has come. Thanks!

[@RLSComputerServices]

Glad it was helpful!

[@Cheadlebiker]

Hi rob that video was great from start to finish 👍

[@retsehcnamdetinu1672]

Many thanks for this video, had lot's of information I needed as a trainee in this field 👍👍

[@RLSComputerServices]

Glad it was helpful!

[@essexdavenorton]

I was just looking around on the Internet in regards to having fibre internet from BT put in my home I found this video really really interesting often wondering how this was put together 🎉🎉

[@RLSComputerServices]

Glad we could help! But if you have any questions, please reach out to us.

[@kluuzi]

If i need to extend this fibre optic cable - i mean buy longer lengh to reposition current modem/router what should i look for exacly? 10m or 15m, i was only given 2m and unit at my window sill.

[@Andraphile]

Subscribed. Appreciate the extra information that you disseminate here through the comments as well as through video. Thanks.

[@RLSComputerServices]

Thanks for the sub!

[@LH22222]

What are the 2 Speer aye bits of fiber that get spliced? Like where did they come from/going to?

[@alexe5461]

great hands on tutorial. i'm getting FTTP installed in a couple of weeks which is great but i live in a bungalow and wondered where they attach the fibre cable to my property from the telegraph pole and then down to the outside wall. they can't really attach it under the eaves near the guttering as it would be too low and could interfear with high sided vehicle in it's path. would they attach it further up on to the chimney then down the roof to the wall? i did hear that openreach are not allowed to secure cable to chimneys.

[@RLSComputerServices]

A great question. This depends if your current feed comes from a pole or underground. If above ground from a pole, then the fibre will take the same route as that. If it comes up from underground ducting, then again it will follow that route. Hope this helps.

[@myself6523]

Depends on the height of the cable and weather it crosses a carriageway 9/10 the cable that’s up is above minimum height required and they will mirror imagine

[@simonallen6427]

Don't forget to plug both the ONT and Router into a UPS/ Battery backup because you need both of these devices to function to maintain a digital voice/ phone service in the event of a powercut!!

[@RLSComputerServices]

That's a good point to make to viewers. We were thinking of a video that discussed options for this scenario.

[@simonallen6427]

@@RLSComputerServices When doing this make sure that the 12 Volt connectors fit the power plugs in both the ONT and Router because they can be different sizes etc! the BT Cyberlink Bat Backup can only be used to power the BT Router. The Openreach ONT has a smaller plug/ socket. Openreach no longer supplies ONT backup devices because thy've had tech problems etc! The only way to sort this problem out is to have a common UPS supply for both. This issue breaks the emergency service contract with the customer in the event of a powercut!

[@simonallen6427]

According to Openreach, the ONT backups don't appear to be available any more because they reported to have caused alsorts of tech issues to Openreaches equipment etc. This information came direct from both BT cube and Openreach techs site visits. BT Don't have any stock of the ONT backup devices and see my comments on what happens to the digital phone handset during a power cut!!!!

[@incandescentwithrage]

​@@simonallen6427PoE breakout & step down to 12v is a much cleaner solution, that way you just have a switch on UPS.

[@eadjh98]

We have just had the full fibre installed and are getting 330 mbps download and 9.96 upload, our phone doesn’t ring when someone call us, we have to use area code in when dealing locally! So at this moment not very happy! And this has been going on since January! We are having an engineer coming on May 11th to hopefully sort problem!!!

[@RLSComputerServices]

Did you op for a digital phone service when you signed up to full fibre?

[@familiefossa2622]

Hi, have you tried to by pass the openreach modem connecting the fiber directly to the UDM using a fiber SFP module?

[@RLSComputerServices]

That's a very good question. The answer is no. But I am going to give it a go and let you know what the outcome is.

[@RLSComputerServices]

Hi again, this won't be possible for two reasons. First, the fibre has an SC type connector, and the UDM uses an LC type. Also, there still needs to be some kind of termination from the ISP. BT uses this termination to part authenticate the users connection.

[@billscott312]

Usual to put splice protector in first then coil fibre.

[@paulwiltshire2676]

Its a different story when its underground. Still waiting for a connection after 2 months and several openreach visits.

[@RLSComputerServices]

Yep, a lot different. We hope that you get sorted soon mate.

[@SuleymanGanidagli]

wish there was a way to speed up the process for the installation my area still says dec 2026 wish it was quicker any suggestions

[@RLSComputerServices]

Hi, you are not alone, so find as many people in your area who are in the same boat and approach your local MP. Sounds like a daft approach, but political nagging influences OpenReach. 😉😉

[@ha12vyb]

I have a question, did BT feed a pre-terminated cable out of the cabin and then perform the splice, or did they also terminate the cable on the inside of the cabin (green connector going into the BT box) ? Thank you

[@RLSComputerServices]

No they feed the cable from inside out and spliced it outside. 😎👍

[@DorkniteCrew]

For an open reach business fibre install do you still need an ont after the AVDA before the router? So would it be the same theory as this?

[@RLSComputerServices]

You still need an ONT. This actually acts as a modem converting your network digital signal into light.

[@redrover9268]

Can you tell me how far the distance between the modem and router can be? If I want to put the model I'm my loft where the line enters, could it run maybe 15m to downstairs?

[@RLSComputerServices]

If you are having the ONT (modem) in the loft, then you will need to run a network cable to where you want the router. This can be upward to 90m of CAT6 cable, so you will be fine at 15m.

[@Engineer.uk1]

Which splicing machine you used with cleaver and striper built in. Good video

[@deendon8372]

It’s an ilsintech swift kf4a

[@nathangroves3177]

Saying to the viewers that they're looking at the fibre (at the time of stripping the outer jacket) was wrong. That's the more of an outer tube that is covering the buffer and the buffer covers the fibre.

[@averagejoeray]

hi rob, are you still using lightspeed broadband? could you give an update on their service? i'm tempted by them but not 100% on board just yet

[@RLSComputerServices]

Hi there, no we are not using Lightspeed at the moment. There were some technical reasons behind our decision. This was due to control and configuration issues of the router.

[@simonallen6427]

Another thing the I fogot to mention is that in the event of a power cut, the digital handsets loose all the data stored on them and each handset has to be paired to the router yet again!!

[@condor07usa]

If I remember correctly the acceptable target loss for any splice was 0.01 - 0.03db this guy had a splice with net loss of 0.32db dont think that is a good install.

[@jdot7114]

Literally scrolling for this to make sure I was seeing that correctly 😮 if i personally get more than 0.01 I splice it again.

[@billscott312]

When I spliced at BT in the exchange we looked at 0.03 dB loss. Also he has no cinbin for the discarded glass. It's hazardous waste.

[@bill-2018]

Fibre replaces the phone wires then. I hope all the noise I've been getting from wire affecting my, and other radio amateurs, will end if it's on fibre. Or will it? If I caused as much noise on radio as they cause I'd be shut down. G4GHB.

[@Bang-Smash]

that's a bad splice with high light loss [5:43 in the video]. should've been re-spliced right there and then. not cleaned at all before splicing. 'how not to do it 101'. Another bodge job by subcontractors...

[@BenCos2018]

agreed

[@robertasb7249]

Why not use straight cable to the router?

[@Suqe-Madique]

💯💯 gonna show the tutor this video tomorrow for the shits & giggles. Not even began splicing yet & can already say this was beyond wrong in so many aspects 🤣

[@Ymma58]

​@@Suqe-Madique You are a hero

[@chrisconnolly6524]

Enraging. How many poor splices are there going to be in the system. We’ll likely not notice until we start pumping 10, 40, and 100Gbps down these in the coming decades. A the biggest thing is it told him in big red letters, right there in front of him.

[@EastAngliaUK]

I am getting 150 down 30 up for 29.99 bt in 2 weeks 24 months. be fine for me.

[@neildriscoll2974]

I am waiting to for western power to put connection on telephone pole because did have one western power not let Bt go up pole to do it

[@RLSComputerServices]

We have a similar situation here. Power Networks lines cross over a customers telephone cable and the BT engineers won't cross over until they make the cable safe, just while they do the installation. This is normally a free service by the power company.

[@neildriscoll2974]

@@RLSComputerServices Openreach can’t make up mind to put full fribe on phone pole or under ground Openreach will not let enginee go up pole Bt and Openreach two different companies I have phone Bt to see what’s going on because Openreach tell me nothing what’s going on be to live 3 time take photos telephone pole Openreach beginning to piss me of had phone Bt because Openreach tell me nothing hopefully no what going to do on Friday I do have telephone pole they saying safe to go up telephone phone ever wearing a Harness to go up telephone pole. Because electric on pole

[@roblucas1769]

@@neildriscoll2974 I don't think they can use the electric pole, we certainly can't in our neck of the woods. I wonder if there is anyone else with this issue who could comment?

[@RLSComputerServices]

@@neildriscoll2974 I wonder if @UKPowerNetworks would care to comment?

[@neildriscoll2974]

@@roblucas1769 some friends have same problem as me

[@lukather1]

What’s the tool u use for marking box ?

[@RLSComputerServices]

Check out our video here: kzbin.info/www/bejne/jYnFoHWvgdymg5Yfeature=shared

[@neildriscoll2974]

Had phone call from Bt say my full fibre going to go under ground now went will get full fibre have got clue went for them to other survey And get planning permission

[@neildriscoll2974]

Waiting for them to do other surgery and get planning permission now

[@Dbergson]

We never climbed a ladder with spurs on!

[@slantedlustre404]

Whats the difference between fttp and ftth and what kinds of speed difference does it make

[@RLSComputerServices]

Hi there. Nothing, they are the same thing, it's just a naming convention. FTTP = Fibre To The Premises and FTTH = Fibre To The Home.

[@slantedlustre404]

@@RLSComputerServices is there something beyond fttp you can get ie let says 10,000mbs down and between 500-1000 upload?

[@RLSComputerServices]

I've not experienced anything like that here in the UK. There is a 2.5Gbps product coming soon (if not already here). I don't know too much about it yet, though.

[@slantedlustre404]

@@RLSComputerServicesin which case lastly what company has the highest upload speed Thats the main thing I'm interested in which companys would you recommend currently bt full fibre 900 down with 110 ish upload its good but can they go any higher

[@RLSComputerServices]

​@slantedlustre404 , you ask a lot of good questions. If upload speed is all you are interested in, then Lightspeed must be a consideration with a 1Gbps upload speed in the UK. There are other things to take into consideration, like usage and configuration. But if you are a basic home user and not a pro user, then that's what I would go for.

[@over-engineered]

loss was 0.32dB, as a fibre splicer I wouldn’t have accepted that, I aim for 0.00dB loss on all splices but have accepted up to 0.04dB max

[@paulbell7654]

Excellent video demonstrating how the fibre rollout in the UK has been screwed up by use of low skilled labour and subcontractors. I had FTTP installed in 2012, true BT skilled engineer spliced pigtails that connect to my ONT to a blown fibre, ten years later and now using multi channel multi port pushing 2.6Gb, no issues - everyone I know who had installs after 2015 are suffering from serious losses when going past 800meg now due to the types of install shown in this video! I see the cowboys in the streets lashing fibre every day now, fag in mouth, loving not having to deliver pizza anymore..... Networks gone to shite before ever being finished. My neighbours connection made recently would just not work so they stuck the OTDR on it and found nine poor splices on the link, all the way back to the exchange!! Money talks I suppose

[@readallaboutit1000]

'fag in mouth' lol😆

[@scabbycatcat4202]

Could the box he's put on the outside go on the inside if possible ??

[@RLSComputerServices]

These boxes are for OpenReach engineers to come and work on the fibre in case of emergency (i.e. broken cable). So they like to have access whenever they need, with or without the homeowners' presence.

[@scabbycatcat4202]

@@RLSComputerServices But it could be put inside if the customer wants it ??

[@RLSComputerServices]

@@scabbycatcat4202 I don't think so, to be honest we never have asked. But as it is the splice between the external cable and the internal cable I would say not.

[@scabbycatcat4202]

@@RLSComputerServices OK Thanks for that info. - Regards

[@RLSComputerServices]

@@scabbycatcat4202 No problem, you are best asking the ISP what they are happy in doing and then maybe come back and update us on how you got on. 😎👍

[@matthewella8280]

what i think is most impressive is who actually thinks of these things lets send internet down a glass tube thats like a hair size and u can get like 1gbps - 10gbps speeds down it

[@RLSComputerServices]

You're right. What's next, someone thinks of sending the Internet over a satellite dish? 🤣

[@matthewella8280]

@@RLSComputerServices ubiquiti already do that lol WISP service

[@portman8909]

And to think the larger copper cables suffer from range. But it's all to do with speed in the end. Nothing can beat speed of light.

[@jgbreezer]

@@portman8909 nothing can beat speed of light in a vacuum, you mean. Speed of light down glass is slightly slower, but actually the speed that matters is how fast it can modulate the signal (as long as the range is ok; thats what makes copper less useful as the distances increase). Electricity signal changes travel down copper wire pretty dang quick too - its the field changing, not the actual electrons speed that matters, and therefore also happens fairly close to the speed of light.

[@billscott312]

The light doesn't travel in a straight line either, it bounces off the side of the fibre. The fibre is made of 2 densities of glass. So the actual glass that carries the light is a lot thinner than it appears from looking at the outside of the element.

[@scottellis5911]

The download is not same as up load I get 1000 1000 with lit fibre

[@muhammadrain4047]

I want to work with you from bangladesh

[@Cezzo84]

How long for a typical install ?

[@RLSComputerServices]

Hi there, it depends on the location of the fibre drop and the distance of the internal fibre cable to the ONT. I would say about 2-3 hours.

[@Cezzo84]

@@RLSComputerServices thanks for the reply

[@readallaboutit1000]

about 2hrs

[@Cezzo84]

Yep took 2 hours , is there a settling in period?

[@readallaboutit1000]

@@Cezzo84 What do you mean by settling in period? curious

[@iantaylor6538]

Openreach have to have a person on the ground if there is another climbing the pole but stubbies don't....... Always hope you get a proper OR engineer to do your install not a subbie.

[@scott3232]

I've watched many openreach engineers doing installations on their own so that's not true.

[@matthewcamron2952]

You don't even know what you're talking about. Another engineer needed for climbing ? Omg you need to get you're facts right !!

[@smeg568]

@@scott3232 it depends on the pole. if there is electricity on the pole a second person is needed for safety, otherwise single engineer is fine

[@scott3232]

@Martin L he never mentioned electricity on the pole though, its the exact same for a contract workers too on poles with electricity. The guy is making out its any pole and that just because its an OR engineer they must be better than a subbie, which I know as fact isn't always the case.

[@arronpreston5536]

This quins engineer is very lucky not to be sacked due not adhering to health and safety regs! No drum, No pullys, No sash lines for the overhead installation 😮. Let me guess he walked the cable to the premises? No arc calibration before the splice😅 #cowboys😂

[@arronpreston5536]

Also the splice shouldn't be touched for at least 90secs after the splice protector sleeve has been shrunk

[@justthisguy]

Yeah when splicing a 288 straight through I always do an arc test before every splice and never touch the splice proctor for 90 seconds 🙄. That's probably why splicing a 288 takes 4 days.

[@XENONEOMORPH1979]

bt fibre does not change how bigger the download speeds in the area ,it is just a constant of the same download speed you had before but not down copper wiring . but it still goes through copper wiring from outside your home for example if you only get 30mgs download speed that is all you going to get which is just enough to watch tv in hd or play games to such with high latency so you would have to camp a lot i do not see the point unless you can update your systems to be honest.

[@ThomasBallGames]

Your a bit off there mate. If you get fibre to the premise (FTTP) the cable from your house, all the way back the the exchange (where the internet comes from) is fibre, not copper anymore. This means your speeds all the way through will be much higher as data is now using light to travel through the cable, also drops latency down a lot so if you like to game I would highly recommend. You are right about updating systems though, even though you are getting gigabit speeds into your house, if you connect via an old cable eg cat 5 you will not be making the most of the speed your getting. Hope this helps

[@XENONEOMORPH1979]

@@ThomasBallGames we have bt fibre here the most down copper line you can get although there is infinity is 30 they offered next door who has the highest broadband of 30 free fibre same price and same download speed so why should he have the same ,just to get another 18 month contract going

[@RLSComputerServices]

@xeno neomorph if your neighbour has full fibre FTTP and you are on FTTC the next question would be what is he paying for? They may have upgraded mid contract something BT were doing for a while and there for restricted speeds. Also, they may have simply just not wanted faster speeds and opted for a lesser contract.

[@portman8909]

@@ThomasBallGames Who the heck is using CAT 5 though? Most people use CAT 5e or CAT 6 which will be more than enough for FTTP.

[@chd176]

Do you guys not get symmetrical speeds over there like we do in the US? We also no longer have contracts either for the most part

[@billscott312]

No cinbin. So is he just throwing the glass off cuts on the ground. Bad working practice.

[@bobmiah]

who cares😂😂😂

[@deendon8372]

The cut fibre pieces collect into a small bin beside the cleaver on the splicer

[@andrewgilbride7546]

So much wrong with this, no TETRA climbing pole, wrong ladder position, no gloves splicing cable, no double cleats on cable radius, fibre not cleaned etc etc etc

[@matthewcamron2952]

Engineer did have tetra. Get of you're high horse idiot

[@shaquilleesparon4665]

nothing wrong with the ladder position and the engineer was using CSS which is MJ Quinns version of TETRA

[@smeg568]

@@shaquilleesparon4665 no top tie off on the pole, splice error over limit etc etc shoddy

[@sa7038]

I doubt any of the installers wear gloves when handling fibre, as you said it’s so important to have it clean before install, hands carry dirt, grease etc and this rubs off onto exposed cable

[@shaquilleesparon4665]

@@smeg568 fair point, didn't spot the missing top tie!

[@lw8865]

Why the stupid music🤦‍♀️

[@sukhdeepzz]

he didnt even check the noise level

[@Back2Life]

Noise level? There's no copper leg.