NVIDIA Responds to Melting Cables, Warranty Concerns, & 12VHPWR Adapter Failures

[@GamersNexus]

Learn about the data in our testing video! kzbin.info/www/bejne/n5iVoattpMt-nrM Use code "THISISFINE" on store.gamersnexus.net for 10% off til next week!

[@njgrant3988]

First a small nzxt h1 v2 case then nvidia 4090. Prove that they have never tested their products

[@korinogaro]

11:33 Make end that is inserted into the socket in bright colour for eg. red. When you don't see red, it is fully inserted.

[@First-Name_Last-Name]

@@njgrant3988 and Gigabyte IED PSU. I'm worried that there will be more "This Is Fine" moments occuring in the future. Probably a burning MB, gasoline filled liquid cooler or thermal paste made from mercury/lead.

[@Caladian]

Perchance is the resistance that is felt more due to the friction of the plastic on plastic or is it more due to the metal in metal. If the former, could they also 'shave' the male keys smaller?

[@njgrant3988]

@@First-Name_Last-Name my money will be safe until there is another good product i can buy

[@13loodLust]

Nvidia didn't respond this whole time because they were waiting for Steve to finish the investigation and do the work for them.

[@rustypotatoes]

you’re not wrong 😂

[@N1lav]

Yep they just outsourced the testing to GN without notifying them

[@kvltovfreki6020]

Like when game publishers push out a game and wait for modders to fix it.

[@msytdc1577]

Steve: Releases deep dive video. Nvidia: Write that down, write that down!

[@Therealpro2]

that or more plausible reason is that customers prob woudn't want to hear that they (users) are at fault from nvidia.

[@siliconalleyelectronics187]

Imagine the public opinion of Nvidia blaming user error if GN hadn't released their video and research on it already

[@rillepp]

Almost makes you wonder how and why the information happened to come in that order within a couple of days, after weeks of speculation

[@tobiwonkanogy2975]

right the optics overall are just much better this way .2nd source with a customer first mindset. rather than a corporate first.

[@mycosys]

@@rillepp Why it took multiple labs teh same amount of time to gather evidence and make an analysis?

[@manriquedanielmarperez7995]

Steve Jobs did it....they gave a rubber band their fanboys and everyone was well....Iphone4. PPL STILL kept buying it. Nvidia doesn´t care.

[@anthonypham9708]

If GN didn't release a video and NVIDIA stated their conclusion, the internet continue bashing on nvidia in their little echo chamber.

[@chris-hayes]

I'm convinced GN has had a big impact on tech companies becoming more consumer friendly.

[@psychoticgiraffe]

I think he does but I think he should’ve been even more harsh and aggressive towards nvidia so that they give us free stuff cuz nvidia owes us

[@genericscottishchannel1603]

well it sure isn't looking that way

[@GamerErman2001]

@@psychoticgiraffe What do you mean by "free stuff"? Nvidia won't just give everyone a bunch of cards because Gamers Nexus criticized them more.

[@saxombie8614]

But big tech corps are the opposite of "consumer friendly"..

[@sammiller6631]

@@psychoticgiraffe Nvidia does not owe you anything. The world in general does not owe you anything. That you are owed something is a weird parasocial assumption.

[@foogod4237]

As somebody who's been working with cables and connectors for about half a century now, my usual advice is pretty much exactly what was said in this video, but actually with an extra step at the end: 1. Plug it in as firmly as you can, preferably until you hear or feel a "click" 2. Pull it back out with the same force you used to push it in. If it comes back out, go back to step 1 and use more force. 3. Do all your moving around of the device, cable management, etc. 4. When everything's where you want it and you're ready to close up, go back and push the plug back in again as firmly as you can. 5. Pull it back out with the same force, and make sure it won't come out. 6. Push it back in again one more time. 7. Close everything up. I still say that the only reason this sort of thing is a problem in the first place is because the connectors are actually badly designed and are not actually really capable of reliably carrying the power that they're trying to put through them (this application vastly exceeds the specs of even Molex, who designed the original connectors). They do _technically_ work, for the most part, but only because they've pushed everything so far that there are just no safety margins left, so if any small detail is not absolutely perfectly correct, you will get problems. That is just not how a well-designed connector should be, particularly for something dealing with these massive amounts of current. I'm still actually really concerned that even when people have them perfectly seated, we will start to see more and more problems in the future as these connectors age and the pin connections become slightly less perfect over time just due to normal use. Only time will tell with that sort of thing, however. Don't be too shocked if a year or two from now we have another round of all this with people who actually did everything correctly and thought everything was fine until something suddenly melted down with no warning, though... (To be clear, I don't blame Nvidia, at least not entirely. I mostly blame the PCI-SIG for this whole debacle.)

[@djashjones]

The whole pci connector needs looking at. I can't stand pigtails. 2 wires into 1 crimp terminal is the worse.

[@yomofoindahouse]

👍

[@Ganiscol]

Agreed. PCs have crept into a power envelope where internal power transmission isnt necessarily adequate anymore and now we begin to see the fallout from that.

[@maikatase]

Thanks for the write up. It's kinda weird how many comments I'm seeing of people just making fun of random strawman users, when in reality the connector could really use a revision. The tech community has gotten very weird these past few years. Even GN staff in the last video was making fun of strawman users, something about "typical Fortnite users"

[@Crushonius]

the pci sig has this connector added to atx 3.0 standard beginning of 2022 but remember that nvidia actually made the 12 pin connector for the 30 series launch i remember them saying how proud they were for their new connector so how i see it nvidia is to blame their design is sub optimal and now it was even added as a standard yikes

[@seenochasm7101]

The insight and wisdom around 9:00 is exactly why I consider this channel a gold standard for tech journalism

[@GamersNexus]

Thank you for the kind words!

[@thingsiplay]

It's actually a Titanium standard.

[@LEXXIUS]

@@thingsiplay Surely, you mean "Prime Ultra Titanium"? :P

[@jemborg]

This and Hardware Unboxed.

[@ChuckTownRC51]

@@jemborg yeah, if it wasn't for HWuB ridiculous bias against anything made by Samsung.

[@MrDuneTwo]

Good to see Nvidia finally communicating clearly and assuring 4090 owners on any warranty concerns. It took them long enough and cudos to GN to arriving at the same correct conclusions earlier than Team Green!

[@Demon09-_-]

That statement needed a -thanks Steve at the end lol

[@GamersNexus]

Glad they're finally making a statement!

[@robbie_]

To be fair they couldn't communicate because they had no idea what the problem was. They found out when Steve did his previous video.

[@WalkerIGP]

Well, they probably would have lost a lot of 4090 sales if they hadn't. They still might.

[@pdrey100]

NVIDIA was too busy counting the over $200 million they already made on the 4090 sales ALONE. With sales figures like that there is ZEO incentive to lower the price to realistic levels.

[@andytranter]

Love that you contacted NVIDIA to confirm the RMA for user error, it was literally my first question after reading their statement.

[@annaczgli2983]

Mad respect to your in-depth reporting/analysis. Over the months, you guys have become one of my favorite go-to news channels.

[@LJH100]

The Nvidia statement really corroborates GN's in-house testing and proves them completely correct. Great to see how reliable and trustworthy this channel's content is.

[@tqrules01]

Pretty sure Nvidia did zero testing on their own and just told the PCI folks to get on with it. You can thank GN 100% for this. 1 KZbinr found this before a billion company? Really?

[@Pisscan]

@@tqrules01 nvidia doesn’t care… but they make good gpus, so they can get away with it. Sad really…

[@mycosys]

@@tqrules01 lol 'pretty sure' meaning it suits your feels based on zero research. right? Obviously the opposite of the reality but do you bud, bless your heart

[@kainhall]

Or NV just let Steve do free research LOL

[@manriquedanielmarperez7995]

@@kainhall MAX PROFFIT.

[@kresimircosic9035]

I hope that analysis lab contact is gonna continue with their cooperation on further investigations. Very well done, interesting watch.

[@GamersNexus]

Completely agreed! Loved that collaboration.

[@lilblackduc7312]

@@GamersNexus I wonder if Nvidia knows that people like me hate their Adapter Squid from "20,000 Leagues Under the Sea"? Thanks, Steve...🇺🇸 😎👍☕

[@arudanel5542]

Personally, I would move the latches to the sides, so you squeeze the connector to remove it. One latch in the center doesn't make for a stable connection, it can rock too much. Also makes removal easier, squeeze the sides of the connector and pull, less strain on cables.

[@paulpur3]

remember the dvi cables with the screws left and right? why not something similar with much smaller screws that force the connector into position. might seem a bit "excessive", but id prefer it over a system where i can fuck up this bad even if i double check. just because this weak ass plastic clamp does not snap in properly

[@Vaasref]

@@paulpur3 We use screwdrivers for installing components in computer so why not make power connector with actual screw. They can be quite low profile and perfectly secure at the same time. I mean we are talking about cards that cost north of 500 bucks nowadays having more that just bent metal pins and a plastic sleeve is not asking too much I don't think.

[@kingjames4886]

at this point they might as well just have left the PSU plugs on the PCB >.>

[@target844]

A latch system like you have on memory dims would be an idea where it is quite clear if they have engaged or not. I have seen similar designs for automotive applications where it is clear there is a lock

[@arthurmoore9488]

@@Vaasref Anderson connectors. That's the military style you're referring to. The problem is they're bulky, complicated, and expensive. Remember, these connectors aren't just meant for graphics cards. They're an industry specification. So, we could see low end Motherboards using them instead of 8 pins.

[@Dr.Hoppity]

Thanks to the entire GN team for the hard work delivering accurate and trustworthy reporting. Great work.

[@Dominian1]

In order to plug the cable in correctly, you have to push as hard as Gamer Nexus has pushed the frontier of publicized benchmarking and thermal testing. The work with the 4000 series was insanely in-depth. You guys are truly putting to shame all the hardware journalists in the world. I've never seen a magazine or other KZbinr go to the lengths you have. As my 4080 will arrive on Monday, I already thank you for the peace of mind and the hard work it took to get there.

[@ANSWERTHECALLOFJESUSCHRIST]

😄👍

[@MrAlejandro1ro]

Gold comment

[@sammiller6631]

Isn't LTT Labs supposed to be the ones doing this level of investigation? They made millions off their backpack alone and have nearly 100 staff in multiple buildings.

[@shnouth5391]

@@sammiller6631Theyre too busy talking about 6 foot widescreens nobody will ever use

[@agree992]

@@sammiller6631 they bought the test tools.. Maybe not yet fully setup..

[@GamesCoffeeCollecting]

I think a simple solution is to have the tip of the connector red, so if you see any red around the socket when the connector is inserted you know it's not in all the way

[@HenryLoenwind]

Or maybe just use one of the thousands of available connector designs that positively latch, i.e where the latching pushes the connector into place? This is not a $19.99 card where they have to shave off every cent of cost. They can afford to use a connector that costs 2 or 3 cents more.

[@daktaklakpak5059]

GN it could be seen in GNs videos that the connector was fully in. It just didn't latch on. So the "Red" color would be pointless. And to rely on Sound for the Latch to snap, is also bollocks. Because most PC connectors do not make a sound to begin with. So all you can do, is put it in with pressy and wiggle the connector around until you can't pull it out anymore. Do i have to mention that this can damage the Plug and the Socket? No matter what and how, this GPU Connector is complete horsecrap and needs to be removed! And i can already see how people like GN, who constantly switch out GPUs plug and unplug them. Down the road, these connectors will wear out. This was a pretty big foreshadowing in the last GN Video. In my opinion, this is the most likely scenario to happen.

[@aaronmcneal1698]

The simple solution is to change the pin design and mount location. These pins flat out suck

[@nickwallette6201]

I would prefer a solution where we just bump the PCIe graphics rail to 48V, and stop driving tens of amps down user-installable cables.

[@Night_Hawk_475]

it seems like it can be practically inserted all the way, just not latched, I think that this solution wouldn't work well. The sense pins are better because if it starts to work it's way back out of the socket after it's plugged in then it will alert you digitally, where as red paint still requires that a use manually inspects the cable repeatedly in the future.

[@Chukijay]

I never thought I'd see the day where there's an 18 minute video about how to plug in a connector. Amazing.

[@NicolaiSyvertsen]

In safety nothing is trivial. You see this all the time where even the smallest thing can have a huge impact and becomes the weakest link in the chain.

[@ahoyforsenchou7288]

Welcome to modern tech design.

[@spacep0d]

Well with your description it's ridiculous, but obviously the video covers far more than this.

[@Ben-ts7ut]

you're the only channel I've seen do accurate, non-clickbait, non-sensationalized reporting on this issue. Really appreciated!

[@l9day]

Plug it in, with clamps, put cinder blocks on top, and then epoxy the entire thing

[@thelegendaryklobb2879]

Hot glueing cables suddenly doesn't sound that bad of an idea XD

[@Nareimooncatt]

Or just plastic weld the two together.

[@AlpineTheHusky]

Or just plug it in like any other PCI or EPS connector

[@pirojfmifhghek566]

@@thelegendaryklobb2879 Even better-- Buy cables made out of glue sticks and let the 12 pin connector do the job for you.

[@thevaf2825]

In the medical device industry, we don't use the term "user error", rather we use the term "use error". This shifts the blame from the user to the design. It's not uncommon for something like this to slip through, what's important is the response and corrective actions for product that's already out there and for future product. Shortening the sense pins, probably on the card side, sounds like a reasonable solution. Let's see what they come up with.

[@sandornyemcsok4168]

I am absolutely shocked that a video has to be published about how to plug in the connector right. It means for me that this design is not good and possibly could be examined by regulatory bodies to determine if it can be considered safe enough to be used. Although I assume it has gone through such examination and got approved but it looks like practice proves otherwise. Thus it could/should be re-assessed.

[@TheDravic]

​@@sandornyemcsok4168 0.04% failure rate? 50 in 125000 cards? Not safe enough to be used? Okay, sure. I'm certain you're using 50 things with failure rates oscillating around that chance of failure or much, much, much higher %.

[@bdhale34]

@@TheDravic Those numbers make the very incorrect assumption that all of those cards have been plugged in, they haven't, thousands are on ebay and other sales sites being scalped and thousands more are waiting to be scalped. Half of that number at best may have been opened so far.. so your real failure rate is closer to 1 in 1000 which is too high when the failure has to do with something that is supposed to be standardized. Would you wait until a failure causes the death of an entire household before changing from a error prone and objectively badly designed connector?

[@TheDravic]

@@bdhale34 you don't have any evidence to support the numbers you just made up in your head. "Half of the cards have been opened at most". Listen to yourself lmao. The truth is right in front of you. If you want to make numbers up, at least have them be within a realm of plausibility. Let's say the real number is 10x bigger. That's 500 instead of 50. This would move the percentage from 0.04% to 0.4%. Crazy :) That would still only be 4 cards for every 1000 cards.

[@divertiti]

It is user error

[@Carnage8]

Extremely grateful to have gamers nexus as a resource. Thank you everyone in the team.

[@nauscakes1868]

I think the best way to test if it's plugging in is to pick it up by the cable, and sling it around your head like a nun-chuck to see if the card stays in or goes sailing across the room.

[@pc14thenumber9]

"No, no. He's got a point..." is the meme I can feel from this comment albeit very wrongly test wise and dangerously to feel the plug work properly as intended

[@ADedLSpn]

All of these findings makes me terrified for 4000 series cards being sent out in pre-builts. I feel like a lot of new or unexperienced gamers are going to be getting hot glue or unlatched fire hazards in the coming years

[@msytdc1577]

I for one welcome the return of our screw based friends that we've lost along the way, R.I.P. VGA, serial, and parallel connectors :`-(

[@xXDESTINYMBXx]

@@msytdc1577 get screwed with your screw fetishism

[@Vanilla_Donut]

Total design flaw issue with lack of proper education for users about how to tell the cable is fully seated. Hopefully Nivida will be on an education campaign and changing any stickers or attaching one to future adapters.

[@bobvila4381]

Yes .04% of them could suffer SERIOUS DANGER of a melting connector!

[@nathanlarson6535]

you’re the first person (that i’ve seen at least) to bring this up. if some OEMs/SIs can screw up the most basic things, then 4090/4080s are gonna be a total nightmare to deal with.

[@thegeneralshort1315]

Great work on the last video, can't wait to hear Nvidias response.

[@manriquedanielmarperez7995]

NVIDIAS´s response " Thank you Steve. Now go buy our cards."

[@blackiceecko1]

I like linus and Jay but Steve and his team make sure they are 100% sure of what they say because they do the work, thank you always guys your work is 80 plus Titanium

[@crh18]

I've chosen to watch less the former and completely stopped with the latter.. haha Steve and GN are much more informative/factual

[@RatBotEins]

Linus and Jay seem to only make mainstream videos to generate some controversy instead of technical stuff that add value, and always have a "holier than thou" attitude towards pretty much everyone else, at least from my perspective. I do no see any of their videos anymore. Other channels that I watch are Hardware Unboxed, Daniel Owen, Paul's Hardware, and if you are interested in seeing how GPUs are dissembled and repaired, check out northwestrepair.

[@blackiceecko1]

@@RatBotEins I'll check them out thanks😁

[@gxgear]

Why am I so obsessed with this coverage, I don't even have a card from this decade.

[@STRET24]

Nice to hear nV finally respond. They finally scoped the potential damage at less than 0.05% and decided, sure we'll cover this issue! Good work, Steve/GN...you damn near finished that plugs cycles in one video for us!

[@mattk6827]

Also interesting to see there was more hair on fire than melting gpu's over this when the data comes out and shows how little of an issue it was to begin with. But if you listened to all the chicken littles out there you'd think 4 out of every 3 40 series were melting down.

[@trythis2821]

@@mattk6827 Still not acceptable, over time the connector will become worn and brittle (prone to failure). Connector definitely needs a redesign.

[@RayRay-pw8we]

Its really nice to have a pc hardware investigation channel to learn the facts from.

[@pirojfmifhghek566]

Like the fact that a car can't run on pure sweet fat of the hog.

[@tbullock79]

I think the most important factor about this issue is that it wasn't an issue before this.

[@loryt690]

nvidia or who for them have done test with normal ppl not dum af guy that don t know how to plug a cable

[@AlexanderNecheff]

Isn't this PCIe 5 connector basically FOAK?

[@psychoticgiraffe]

IMO GN should have not made any of these videos because nvidia should’ve had to investigate this themselves and they owe Steve millions of dollars for his work; he single handedly saved them from an expensive recall; I personally think the cables should be recalled still, we should be able to get a free cable. Nvidia is scalping us practically with their prices and can’t give us a 50 cent cable it’s ridiculous, instead we get a cable worth 2 cents from China, thanks Jensen

[@h.m.chuang0224]

@@psychoticgiraffe Nvidia did their own investigation as well lol

[@barrysloas277]

After watching your video on adapter burning up, I checked my 4090 and it was not in all the way and I had originally pushed it in very hard and could have swore it was in all the way-I pushed very very hard and it went in fathther and could feel a click and I have been building computers for 5 years.

[@heyitsterrihere3005]

i started my IT journey this summer. I am taking my A+ soon, and will then start the rest of my certifications and coding classes. Watching you theorize, test, diagnose and fix issues is awesome. you obviously have a wealth of knowledge and comprehension, but you make it understandable and easy to digest for outsiders and amateurs. It's really inspirational and i just wanted to say that your content is amazing.

[@YuRMoMiNHD]

@@CandyMan2001recommend a better course for him if you’re able

[@WartimeFriction]

Are you up to date on the latest A+? It changes, and is still often a minimum requirement for a lot of jobs and entry level IT person will be looking for. Do it, if only to boost your confidence.

[@heyitsterrihere3005]

@@CandyMan2001 at my current job... the A+ will give me a $5/hr raise lol and the school they are paying for is paying for the test. NET/SEC + are next along with certs in SQL and LINUX. i'm not going in an expert, but i'm not going to say that the A+ is exactly hard... but it's definitely resume worthy

[@darkkingastos4369]

I think alot of the problem is the new design puts the socket so far into the gpu that you can't really see if you're seated or not.. The old sockets protrude away from the gpu and are much larger so you can actually see if you are seated or not.. This new design makes it hard for people who have poor eyesight like me to tell if it's seated or not

[@GamerErman2001]

Honestly even with good eyesight it can be hard to tell because it's usually a black cable going into a black plug in a dark computer case.

[@psychoticgiraffe]

the new design is so bad that i never had this issue on 20 years of nvidia gpu, thats how bad it is, they owe us free non-fire hazard cables with an L design that is foolproof for this oversight, otherwise someone is going to burn their house down rendering 8k video

[@iankemp2627]

@@psychoticgiraffe Or you could just not be dumb. IDK.

[@arketsjenkins5016]

Not even that. How much Force you actually need to push it all the way in is even more stupid if you realize that gpu is actually seated on your motherboard.

[@Myemnhk]

That's what it clicks

[@paolopandas2103]

The best is to look at the clip from the side. The top should be parallel to the side of the plug (i.e., the clip has latched successfully to the plug). If the clip appears to be slanted, then the plug is not fully seated. This is how I check the plugs are inserted fully into a modular power supply and the motherboard.

[@ghomerhust]

i feel like their response is pretty acceptable. they looked into it, agree with the issue, and are being very open with replacements for folks with the issue. for something that is "user error" this is a big deal, since VERY often that ends up NOT being covered under warranty.

[@jpuroila]

I would say that it's spot on, actually. They acknowledged the failures, investigated properly and are honouring the warranty even if it's partially the user's fault. Aside from faster investigation, what more could you even ask for?

[@roxbantv]

@@jpuroila better connecter design ?

[@jpuroila]

@@roxbantv We live in a fallen world, friend. Though we may strive for perfection, we'll never achieve it.

[@ShovelShovel]

Maybe color the tip of the connector so you know when it's fully seated. Also makes it easier to see how far it's in since it's not just all black

[@patrickbateman7444]

Or, just maybe, use the latch?

[@AlpineTheHusky]

Well plugging in a connector fully hasnt really been a issue till now. and form the marks on the connectors those connectors have been barely plugged in.

[@IcecalGamer]

50-ish users didn't give it a tug, after plugging it it, to check if latch got engaged. No eyeballs required. 50-ish users didn't even do the easiest thing, and you expect those people to look for some half a mil line gap (of different color) in between the male and female ends, in the final built system. All that adding complexity to the adaptor (2tone plug) would do, is raise the cost of production and not get included in the box> sold separately for way more; and those 50-ish people would still not double check their work :/ . Even if it's not 2 tone, black is still the cheapest by far. But if's not in the box (expecting it to be included), and _you_ NEED it NOW, _you_ 'd just A Prime the cheapest and fastest anyway :) (probably not the limited edition Official Two tone one, but a lesser AWG knockoff); because _you_ probably are not the guy that checks the SIG spec anyway. _You_ 're the .05% guy that didn't give it a tug. "Invent a fool-proof design, the world just comes out with a better fool." PS: If you have a sharpie you can put the line in yourself, to check your connection ¯\_(ツ)_/¯ .05% wouldn't even give it a "tug-tug"

[@audiophizile13]

@@patrickbateman7444 yeah. This is kind of PC building 101 honestly. It seems this 0.4% is mostly user error which is not surprising.

[@honeybadger6275]

@@IcecalGamer Way I see it is if you aren't willing or smart enough to double check the cable is plugged in on a pc part you just spent 2 grand on you deserve to melt your card.

[@rangersmith4652]

I made this comment on the original GN video: if users can think this connector is properly inserted when it is not, that's a design flaw. It should be almost impossible for the connector to be inserted improperly IF such improper insertion can cause melting or fire. Improper insertion should cause the system to throw a VGA error, thereby alerting the user to the problem.

[@nathanielletourneau9952]

Yup. Funny to see all the people saying you deserve to have your card break if you didn't put in the cable right. It has literally never been in issue in my lifetime. No connector I've ever used could become a fire hazard if improperly inserted.

[@rangersmith4652]

@@nathanielletourneau9952 Indeed, and none ever should.

[@valensi1988]

Exactly what I commented on. A cable should be socketed and done forever, without the need to check on it every time the user removes the side panel or pushes the cables to cable manage. Every other direction or “instruction” is there to cover a poor design. And the engineers know perfectly well that even power users do not assemble PCs using checklists and redundant checks.

[@JoeBob79569]

When you hear "50 cards" it doesn't sound like a lot, until you realise they're about $2,000 each. And it's even crazier when you realise they've sold 100,000 of them, in a month. That's like $200 million. Crazy numbers, especially for cards at this price..

[@Wylie288]

Except they don't pocket anywhere near that.

[@JoeBob79569]

@@Wylie288 Yea I know, I'm just talking about the numbers of cards and the amount of money.

[@treeoflifeenterprises]

for such a power hungry device, it would make sense to have a thermal sensor beside the connector. That would make it easy for the card to monitor connector conductor temp and shut down if it got too warm. It would reduce fire risk and returns, and provide extra safeguard for the odd occasion when the connector looks fully on, but isn't.

[@playmaka2007]

It is AMAZING that you were able to hit the mark with this reporting before even NVIDIA could get this info out, and they said exactly what you said. I wonder if your video release had an impact on them? Incredible, outstanding, top tier work from the GN team!

[@chrisrosenkreuz23]

I, for one, wonder if they haven't just used GN's research instead of their own. I guess we'll never know.

[@MFMArt]

Its different. Its very likely NVIDIA has enough evidence to make the claims but they need to be 100% sure there isnt any other variables. GamersNexus can make a post whenever they make findings but NVIDIA has to be very very careful what statements go out as it can seriously affect their brand. GN did an incredible job though either way and im glad this rumour nonsense can finally be put to rest, reddit gets unbearable at times lmao.

[@Kai-K]

@@chrisrosenkreuz23 GN pointed out that there are a lot of approvals that need to be in place for this kind of release, and that the investigation wouldn't proceed at that much of a different rate to their own- the similar release timing being indicative of that.

[@Mom19]

@@MFMArt honestly speaking, people will find other things to bitch about very soon xD They're already at it with "Nvidia did nothing, user error LIES" and so on and so forth. This connector simply put is designed by people who know what they are doing, they didn't expect people being THAT "stupid". And seriously tho, the fact that you can RMA your card for something that YOU caused is pretty damn good (to be fair, Nvidia probably don't really care about 50 cards more or less tho so yea). Humans are difficult and annoying at times. Sure Nvidia is currently not looking too good especially with their highly priced cards and such and you maybe don't like their work, but seriously stop being a bitch about everything they do. I myself thought that this connector is a bit weird, handling that much energy from so many connectors, but apparently it can very well do it. Just use your cable correctly Karen

[@MLWJ1993]

@@Mom19 You wouldn't really want to deny any RMA for things like this since you're potentially losing a customer willing to buy your (expensive) product(s). There're times where just honouring a RMA costs you less than denying a RMA.

[@mrm7058]

@6:20 what it was fully inserted, but not latched, it's IMHO more design error than user error.

[@Demon09-_-]

This is the issue I see happening. Fully inserted but not lached and add in case side panel and cable management like he mentions and boom failure. Nvidia should have really designed the sense pins better to not work when it becomes so loose it can melt

[@martyroth7558]

This " hard shell fully latched" issue is experienced in many industries. Especially in automotive where we are also chasing connector sealing issues from the hostile environments. Also consider , as you have found as most likely user assembly issue, the automobile assembler technicians that assemble thousands of connectors per day with 99.9% success and provide a product lifetime integrity is nothing short of a miracle. Consider the space shuttle electrical connectors. The relationship of hard shell connectors and conductive pins to successfully achieve the primary function of providing voltage and current physical interrupts for user assembly and service, is a complicated science. It really is just good holistic design engineering. All scenarios must be considered. It appears with this issue, someone under valued customer assembly issues. In the big scheme of things, if it is electrical, we all are just chasing Ohm's law. In this case, resistance = heat. Good work GN.

[@SHINYREDBULLETS]

It would be interesting to see/measure the amount of actual force required to put these kinda connectors (and others too?) compared to just how much force the boards themselves can take before they suffer damage in some way. It'd be fun to find out we're worrying over nothing when pushing connectors in, but also fun to find out we're really pushing that red-line :D

[@jzilla1234]

I wont be happy until jensen sends me a leather jacket with the power cables/connectors. HIS LEATHER JACKET

[@PSYCHOV3N0M]

His oven too! 😂😂😂

[@jzilla1234]

@@PSYCHOV3N0M and the oven mitts 😂

[@davyjones9562]

And his shoelaces!

[@Doug-mu2ev]

Sounds like you have set yourself up for eternal unhappiness ;-)

[@proxis9980]

@@PSYCHOV3N0M i take what in the oven pls! :D

[@imkey]

connector realistically needs to ensure that the signal good is not triggered until: 1) fully mated contact engagement AND 2) latching mechanism is secured. It is possible for 1 to happen while 2 not happening could result is loosening over time/vibrations.

[@infernaldaedra]

It's amazing how good these companies actually are at damage control like this. Those clips are usually fine but over the years when these get filled with dust and the clip gets brittle or works loose in a few years due to thermal cycles.

[@michaelthompson9798]

Great to see Nvidia validating the great investigative work done by GN. Shows the quality of work and testing being done by the GN team and delivers great viewer confidence going forward. EXCEPTIONAL WORK GN🥰👍💪. Respect ✊✊

[@Masterofworlds]

wow. i got a 4080, and i know its not as likely to burn, i had issues getting it to boot at first because my 12+4 wasn't plugged in all the way. i had it plugged in maybe like half way, but that felt normal because it was really tough to push it any further, so i assumed that it was normal. i had even unplugged and replugged it in during my troubleshooting, and still couldn't get it to work. eventually i did realize that it had to be pushed really hard all the way in and it started working immediately. i think even having a picture of how it should look on the packaging would make this way less of an issue.

[@TotallyGeeked]

Thank you, Steve! GN has awesome analysis, and testing. Looks like you identified three issue before Nvidia.

[@GamersNexus]

Not sure about that - takes a lot of approvals for a big company to publish!

[@APhamx7]

@gamersnexus glad you’re bringing that up. People really think that the big companies aren’t doing any research and just depending on a single KZbinr to research the problem.

[@synistawun4201]

Thank you, Steve and GN for all of that legwork to make our builds and experiences alot easier and enjoyable. You all rock!

[@sandorbence2067]

125k sold 4090 is really impressive in such a short time. Looks like the huge price hike didn't really bothered their customer base.

[@erickwalker11]

Huge price hike? The aib cards msrp is cheaper than the 3090 was at launch

[@mal3vol3nc3]

this is the card professionals in the industry will be buying to increase productivity.

[@abdulhkeem.alhadhrami]

Big thanks to the GN team for always being the first to go literally beyond normal testing and giving the cause and how to fix it!

[@joshieecs]

if the design allows predictable, common scenarios like "not fully inserted" to cause catastrophic failures, it's a design flaw. with no way to clearly tell when or if the connector is fully seated, it's not fair to call it a "user error"

[@armpitdew]

Least modifying fix could be a 12vh plug that has yellow plugs/fingers/pins so if it isn’t plugged in all the way the yellow indication is seen. Might create a more expensive cable though as then it would need double molding or some other more complex manufacturing process. Thanks for keeping up with this!

[@TastyPC]

I'm curious if the 12VHPWR connector has any potential issues on the PSU side with new PSUs that have the connector? It would be much harder to see if the connector is all the way in on your PSU than it is with your GPU.

[@TheWretchedWorld]

Yes that is possible, although there aren’t as many people running the new power supply standard with this connector so the sample size is much smaller.

[@msytdc1577]

Pushing isn't just for swings and shopping carts, and be sure to push deep and push hard ;-P

[@yorchli3152]

PSUs manufacturers tend to make their own female and male conectors to their own propietary connectors, like corsairs Type 4 cables and so on.

[@neutechevo]

@Gamers Nexus I advice you be wary of Users commenting like User here: msytdc ,which comments are offending and demeaning also tending towards personal insult ,especially to an esteemed and known Content Creator ,as is TastyPC .. Please Resolve that issue.. if you be so kind!

[@TastyPC]

@@yorchli3152 That's true but more and more PSUs are being released with a 12VHPWR connector on the actual PSU.

[@mavericksyao708]

It’s extremely hard to tell whether it’s fully plugged in with such a small connector buried in gigantic heat sink. And there is no clear clicking feedback.

[@volvo09]

Yeah, I can see that the interface between the 2 connector faces is buried in a shroud. It's got to be very loose before you see that it's not fully seated

[@w04h]

Having the connector not click during installation is one thing but having HALF of it not plugged in is pretty easy to spot in my opinion.

[@fyreblade1262]

OMG thank god I checked mine after this video, mine came out about 30% and was not seated correctly. Thank you Steve, you saved my 4090 from burning and it's heavily overclocked. I had to shine the torch on the connector to see. Make sure you check yours guys. Thanks again GN.

[@josephstacklin3853]

I love their comment/instructions: “yes.. the power cable delivers power.. so you should plug it in right”. That’s the equivalent of saying “yes, water is wet”

[@Foremi]

Igor's suggestion makes alot of sense. It makes it so the sense pins become a physical safety mechanism if they are they are positioned so they only make contact when the connector is fully seated.

[@msytdc1577]

The sad part is that this is not some novel idea, even in the computer technology industry it's used widely, just look at the male end of a SATA extension cable for a clear example. Professional equipment that needs to insure that there is no inadvertent removal and also that connections are fully seated often use twist lock connections. CPUs use levers to be both visually obvious and clear to novice users that nothing is going to break. Nvidia just chose to go with the cheapest option that is also most similar to other connectors already in use, which has it's own advantages.

[@mycosys]

@@msytdc1577 So much wrong there. Those are the signal grounds on a SATA connector. There arent any on a PCI power connector. Also nVidia has f all to do with the cable design as Steve said several times - it is an open cable design form the PCI SIG, the same people the design the PCIe spec

[@GamersNexus]

The PCI-SIG suggestion that he reported? Agreed! Makes sense for sure.

[@FirestormX9]

@@GamersNexus just add a thin marker at the point on the connector which represents a fully seated position and have that marker align with something. Job done, LOL. Cheap, easy and jank af! haha

[@msytdc1577]

@@mycosys The point was that connectors with different length contacts/pins are widely in use and readily known; what each connector is used for is irrelevant. But a common configuration is that the incoming device is grounded first, data lines connected second, and power applied third, in rapid succession as the device is inserted. Also, Nvidia didn't create the cable standard, and no one is suggesting they did,. What they did do was choose to use it instead of a different standard or a proprietary solution if no standards based one already existed. That's on them.

[@devonmoreau]

So Nvidia confirmed your test conclusions, well done!

[@Eins3467]

If Nvidia indeed also came to the same conclusion they're probably scared of the backlash so they waited for Steve instead lmao

[@Estarvia]

This turned out to be quite a nice case study in sensationalist reporting (whether intended or not). A failure rate of 0.04% (caused by user error) made into a meme, practically mass panic from people reporting, to the point that the competition made a whole show about it and even now after everything reported, you can still see in the comments people going at it. Thanks for doing proper investigation before reporting anything

[@deepblue812]

what are the odds failure rate goes up once 40XX series are more common in OEM builds. A lot of places already have nominal Q/A, I imagine many of the 16-pin connections might pass 'visual Q/A' but then be loose by the time it gets turned on after shipping & setup.

[@bdhale34]

I think the rate will go up when all of the cards that have already sold actually get sold to people who are using them and installed into systems, they are counting total GPUs sold, and we don't even know if all of those have even been made into cards yet or if it's just the number nVidia has sold itself and to partners. A quick look on ebay and stores will show anyone that they aren't all in use as there is stock for sale still so that .04% failure rate is very generously favoring nVidia at the moment I suspect the real number is going to be much much worse once all 125000 cards actually get into use.

[@XuryFromCanada]

WOW! first time seeing a modern case ad with spaces for optical drives!! I do use those.. sometimes. But mostly need space for card readers.

[@mikehammer5380]

I bought $60 dollars worth of coasters thanks to your investigatory video on the connector. Keep up the great work Gamers Nexus team!

[@LimbaZero]

Other way to check connector after install is to take close up photo. You can easily see there if it has space between connector and socket and it's also nice document that how it was installed if there was problem.

[@xelicide447]

wearing that rib cage shirt today that thing is great. Actually so comfy nice job on that!

[@GamersNexus]

Thank you!

[@marwinthedja5450]

Steve and GN must be a huge asset to Nvidia (among other companies). I'm sure GN already saved them several million dollars by now.

[@patrickbateman7444]

If anything, idiots who can't plug in a cable cost nV a lot of money. GN makes money creating content

[@Shenthusiast]

@@patrickbateman7444 let's call them newcomers to the pc gaming space instead 😉 this can happen to anyone

[@iuseaspork]

Say it with me... Not everything is a conspiracy!

[@wadimek116]

@@patrickbateman7444 Somehow people didn't had a problem with standard 8 pin. And considering most 4090 buyers are enthusiasts, they know how to connect a cable

[@patrickbateman7444]

@@wadimek116 99.96% of them did, yes. The other 0.04% were idiots. It's not that hard to understand. And yes, standard 8 pin burned up too on occasion.

[@kernelMriN]

15:08 connector is fully clicked in, but there is still gap 0.5mm or so. So you clicked it fully and then start managing gabels and gap is still there. Connection is still bad. CONSTRUCTION is still bad and will be melted with time

[@jm8080ful]

this is what real journalism is, no bias

[@orlandocerda5103]

From my understanding of this whole cable problem it's not an nvidia issue but the cable standard that was voted on that needs to be tweaked in order for it not to become a fire hazard. New technology is never 100% at launch and will need to be fixed overtime. This reminds me of the Wiimote's wrist straps.

[@Vizeroy9]

Well... this kind of design issue is well known in automotive connector industry. The connectors have a maximum insertion force specified, minimum audible and tactile feedback, cleanliness and different clip / lock types for how secure the connection has to be.... so about everything that is missing in this standard. Critical power connectors also have contact features to detect not properly seated connectors - like the proposed change to the 12VHPWR standard

[@battokizu]

Huff that copium bro @ orlando

[@HenryLoenwind]

Why is this "new technology"? High-amp power connectors are a very old and very well-known technology. This issue has been solved for a hundred years. Even just using something simple as a positively latching connector (i.e. one where the latch pulls the connector in, like the old Centronics printer plug) would help. It's not magic.

[@joshieecs]

nvidia is a member of PCI-SIG, so they had plenty of input into the design

[@ok8745]

always cool when the gn team keep communicating with manufacturers. feels like entering a hidden world.

[@SunderMecha]

Steve: "I promise you, no one in this audience has that level of strength" Henry Cavill: "cracks knuckles*

[@thesilverydragon]

17:33 Didn't think I needed to hear Steve say: "There is no shot that you left it unseated." But here I am, happy as a hamster to hear it. Cheers Steve! 😁

[@johnm9893]

"This takes a lot more force than you think it will" And that is the root cause of all problems. Users are afraid to apply that force on their $2000 card.

[@proxis9980]

50 idiots world wide ......its literally less # than dead 3090 s thx to playing that amazone shit game xDDD how did they plug in thei atx 24pin with the EXACT same specs ? when they cant manage to do a 12pin ?

[@ASTRALEGION]

I wasnt scared to make sure its plugged in properly. If they're scared then they should go buy a console or something. I give enough pressure till i hear the clip click, clearly people are just dumb af and shouldn't be building pcs

[@msytdc1577]

@@_Clivey ​ @Clivey Difference there being that the margin of safety for those connectors means that they better allow for emergency situations, unexpected loads, misuse, or degradation, and won't result in a fire, but rather simply failure to function or unreliable operation. This connector standard seems to fly too close to the sun with minimum design requirements that may satisfy the expected load, but not survive an unexpected load, even though such unexpected loads have both known causes and known solutions.

[@Atixtasy]

@@msytdc1577 EXACTLY!!!! louder for all the people in the back!!

[@666DevilsReject]

@@_Clivey Steve himself said "it is an uncomfortably high amount of force" needed to get the plug to latch and "no noise" when it did actually latch and he I think most people would agree is very experienced and would be a competent PC builder. So it's understandable that others have thought it to be fully inserted and secured when it actually wasn't. Any graphics cards I've installed haven't required an uncomfortably high amount of force to get the cable to plug in all the way and you can definitely hear the click of the connector latching. For the most powerful and quite an expensive graphics card out there you would expect the power connection would be easy enough for a kid to connect properly to ensure you have no bad connection whatsoever.

[@woolfel]

LOL I love the "plug cable into the card before plugging card on to MB". I have never done that on any build in the last 20 years. Basically they are admitting a shitty design without saying "we done f-ed up the design".

[@andersjjensen]

Just don't forget that "we" in this case means the SIGPCI working group, and that this is now an issue for everything that will ever use this connector until it is deprecated. Nvidia just happened to be the first one to use it on a consumer product, but it's going to be featured in a lot of datacenter components going forth, which is actually where the request came from.

[@woolfel]

@@andersjjensen but who lead the design? Usually companies jocky to lead the design based on what they have on their roadmap. The official page doesn't say who lead the design. With other specification bodies like IETF, they list the companies backing it and who is leading the design.

[@mpauls85]

In the automotive industry we call connecting a connector like this not "user error" but "misuse".

[@RealRaynedance]

Well, at least I know my habit of ramming cables in and wiggling them a little bit just to be sure may actually help in this scenario. And honestly, I think both cable solutions should be used. A loud click, something at least as loud as an RJ45 connector, or maybe even as loud as a RAM slot latch, _and_ the card not even powering on if the sense pins aren't connected. That way, God forbid somehow the cable feels plugged in and someone misses the click, it still can't burn.

[@detlaslegacy]

So Jensen is not gonna release a run of T-shirts with "Trust me bro"" written on it?

[@stanmanlyman4550]

lol

[@PSYCHOV3N0M]

or "This is still fine" T-shirts. 😂😂😂

[@slifer135]

I get that melting cables issue is a real issue. But the issue I see with this all is the fact I have never heard of any other socketed cables from other GTX or RTX series melting like this. What an odd turn around from the days of lower TDPs.

[@flamingscar5263]

It's not the TDP itself that's the problem, it's the fact that much power is being pushed through that's small of a connector, so if there is problems it exaggerates them so much more

[@tomhsia4354]

The older cables were a lot easier to plug in all the way and had ridiculously high safety margins. I'd also wager that the early concerns about the cable being somewhat delicate led to a positive feedback loop. People would try to be gentle with their cables and fail to exert enough force to plug it in all the way. The cable would then melt, causing the user to warn others to be gentle with their cables. Rinse and repeat.

[@fungalcoffee]

@@tomhsia4354 arguably correct safety margins

[@thepcenthusiastchannel2300]

Oh, it did happen. I had a Sapphire Radeon HD 7950 that sufferred a melting connector but on the power supply side (Corsair power supply). It has occurred before but never as frequent as this.

[@starx2212]

the 3090 also melted however it was not as large of a problem as the 4090

[@TamerZiadyofIntuitiveDesign]

I love that you actually have to show / act out how to completely plug a cable in.

[@TamerZiadyofIntuitiveDesign]

@G_NEXUS LMAO...Go play somewhere else. You need to find a channel with a more gullible audience. Try _________ or ________! (Names retracted to avoid any flame wars)

[@hazmifly]

Thanks to Gamer Nexus for ur time to investigate even show demo how to proper install... i notice my RTX4090 also not properly plugged.. Tips u must check botttom of cable after install and use force to properly plug.. this is definity design flaw.

[@Kyle-kb1yh]

17:05 "I promise you no one in this audience has that level of strength" Audience: 😐

[@LooneyTo0n]

that was savage

[@xelaxander]

Wow, GN figured the problem out at basically the same time as Nvidia. Truly impressive!

[@BOLOYOO]

NV just waited for them otherwise internet would burn if they stated it's user error.

[@ragiponsoy2289]

On your previous video I wrote same and I suggested to people same what Nvidia suggested to the users. 1. Plug the connector to the gpu and ensure that connector sit on the header tightly 2. Put the gpu into the mobo pcie slot.

[@shinokami007]

yup, that's how i am doing it every time i have to change a graphic card.

[@demrasnawla]

"I promise you, no one in this audience has that level of strength" lmao

[@THEMILLI117]

Thank you so much, I am a 3D concept artist and this card is a steal in my line of work but I didn`t go for it until now because I didn`t want to burn down my house if the card was under heavy loads most of the day...

[@Tactical_Nightwach]

Just out of curiosity what are the kind of workstation GPUs that are used in your field

[@marvinfernandez2583]

there it is, that one comment I was looking for that actually had a use for the 4090 and can justify the purchase for it.

[@THEMILLI117]

​@@Tactical_Nightwach Soo if you want to work with all kinds of different software solutions like I do and most 3D artist do when they reach a certain point we just buy the flagships of the consumer market when it comes to cpu and gpu. There are "workstation" specific solutions by nividia (In this field everyone uses Nvidia) like the rtx A cards but they are expensive and not perfect for that field when it comes to driver support... most of my colleagues that go for absolut high end projects just get a custome water cooled PC with 2-4 RTX *insert flagship here* . Sorry for the long answer but I got carried away.

[@everydayuser8643]

Hey @Gamersnexus, your reporting and approach are world class - this whole series, your openness, and the fact that you share your methods and findings with viewers is insane to me. Truly you are a success that the community, and creators at large, should support But my question is - why doesn't the trainee get their name in the video?! Why are they just trainee and not "Name - Trainee" , the name is important too!!

[@br2k]

the trainee may have asked to not be named on a channel with 1.75m subs. maybe that's how the company structure / contract arrangement works. does this person really need you to advocate for them, or can you not mind your own business when you consume content?

[@leandrokina7909]

We found the trainee at GN.

[@GamersNexus]

Because there is an initial period during which the trainee determines if they enjoy the job, and likewise during which we get them up to speed. People only on the job a few days need time for both of us to make it work. It is for the mutual benefit so there is no undue pressure on newhires. We could just leave it blank but we don't, because we'll go back later and add it to the description once both of us agree it's a good fit. This is also to give services like DeleteMe some time to run as we are a public facing company and we offer all employees free DeleteMe coverage before their name is public.

[@everydayuser8643]

@@GamersNexus the fact that you would even reply to what can be considered the most minor criticism, irrelevant to the content of the video, just shows how amazing a contributor you are to the community - and clearly equally an amazing employer. Thank you for doing what you do!!

[@jonaslarsson1761]

Checked my 4090 and it had not clicked! Could very easy bend it out. But now thanks to GN I have pushed it fully it with a click. Thanks steve you just saved me from a potential fire hazard

[@Anomynous]

its extremely simple: latching on both far ends of the connector

[@milestailprower]

GN deserves a big "thanks Steve" for investigating the problem with the 12VHPWR connectors. I hope Nvidia will follow up on foreign object debris, and create a better latching mechanism and/or better sense pin safety.

[@spankbuda5760]

The problem have always been user error. And also, GN isn't just Steve.

[@bigdoggetom6549]

I have an AMD GPU so I'm not going to comment about the main subject of this video. However, the sponsor, Fractal Pop cases. I really like them. I really want one. But you have to pay extra for USB C??? NZXT H510i (which includes RGB and fan controller) is the same price and it DOES include USB C...

[@PSYCHOV3N0M]

Xbox One launched in 2013 with Wi-Fi 5. PS4 launched in 2013 with Wi-Fi 4. Companies don't always use logic.

[@killer01ws6]

Excellent PCA on showing the proper seating Steve. I appreciate the work you and your team do on these type items, without your reporting likely Nvidia would not have been so quick to respond.

[@MurCurieux]

You guys should be very proud of this work. Amazing reporting.

[@charlestwoo]

I just fully watched a video on how not mess up setting up a graphics card I will never be able to afford. GG GN.

[@antagonist99]

Here's a thought, what about adding thumbscrews instead of a latch to properly torque down the connector into a proper seat instead of that flimsy latch?

[@benjaminoechsli1941]

Like a VGA-style plug! Video graphics array plug for a video graphics adapter card.

[@bobvila4381]

Or you could just plug it in all the way...

[@InternetEntity]

Reminds me of Wonko the Sane and the toothpick instructions. How to plug two halves of a connector together: 1) Align free connector half with emplaced half 2) Push together until no further motion occurs 3) Attempt gentle, repeated wiggling motion to ascertain correct insertion

[@InternetEntity]

In all seriousness, sure: more pins equals more resistance, and more insertion force required. Best design choice ever? No. Single connector, single point of failure, higher chance to fail. Easily avoidable? YES.

[@DirtyTesla]

Okay but if this is really user error and not specific to the 4090, you should be able to repeat this user error with any other card. Try a 3090 or 3090 ti or 3080 TI and see if you can get this melting. If you can do the same not fully plugged in and get it to melt then sure user error. But why would we not have seen this before in older cards? There is something relating to the design of this cable along with user error causing this to happen

[@stevefriedl3983]

One approach might be to use bright-red plastic on the part of the connector that should be fully hidden if properly inserted, so if you see any red, it's not in all the way. Not sure how plastic molding works.

[@msytdc1577]

It works in a way that would make that both difficult and expensive.

[@charliemancuso5690]

Great work Steve and GN. Thanks for keeping these companies honest.

[@Zemla]

The year 2022. The year we learn how to properly plug the cable. What a great time we live in

[@crylune]

The year we get pointless cables because NVIDIA can't contain their GPUs from consuming a small nuclear power plant.

[@Boscoh_]

How is it that GN thinks to do a full failure analysis, but nVidia is instead "looking at the user side of connecting it" and has no comment? I appreciate nVidia taking care of their customers and giving RMAs regardless of cable or card used, even if it's user error. It is, however, fairly short sighted of an ENGINEERING company to not immediately do a failure analysis on the connector and cable in this instance. With their financial resources, an analysis of the caliber GN did would have been a trivial cost to them.

[@maximusretardious4597]

User error or not the fact that the error can be made so easy is down to bad design.

[@sly9263]

User error occurring in 1 out of every 2,500 units sold is "so easy"? Do you not know how math works?

[@MikehMike01]

It’s user error

[@kennethpereyda5707]

@@sly9263 the new math

[@kennethpereyda5707]

or people that don't know how to use a plug

[@sly9263]

@@Distortion_World "the connectors are extremely hard to plug in fully" what is this reality TV drama culture we have here? just throw in a bunch of BS adjectives to make an argument sound more credible and compelling than it actually is? You need to put pressure to plug it in, but it's absolutely not "extremely hard" to plug in. People are so fuckin dramatic dude its insane, lmao. It's harder to put a circuit breaker in a panel than it is to get in this connector- and a breaker costs 2 bucks. It's like 99.9% of the people commenting on this are dramatic children talking completely out of their ass with no real world experience