Not the case with all Gen-y hitches, they have messed me up twice and I had to pay restocking fee return shipping fee and a custom design fee for which I did not see anything that was custom and still did not work. FYI I think they just charged the custom fee so they could add no returns on custom hitches nothing was custom on hitch. I give them exactly what tongue weight was and first one flex down so much hit bed second one does not flex at all and is as ruff as ride as the factory I replaced with, my wife says this gen-y hitch rides even more ruff than the factory I took off so not everybody has had the same experience with gen-y hitch. I am sure they make some good hitches but not in my case.