Get Started in Minutes with Amazon Connect in Your Contact Center - AWS Online Tech Talks

[@SANBOOST]

you explained how to set up amazon connect, but you should also explain how an agent will be calling, under the interface of the agent.

[@KorkyKathman]

Link mentioned upfront for instance setup is no longer available (set to private)

[@paulosullivan7334]

Thanks Mike. Any Tech Talks out there for AWS Connect with Lex? Keen to learn more.

[@DavidMartinez-cb9do]

where is the prev video ?

[@ruturajnaik9595]

Do we have Amazon connect SWOT analysis?

[@misssozy51]

Does it helpful for outbound call

[@willhelliwell5215]

Is there a way to set calls coming in to go to one group of agents first before trying a second group?

[@vijayachitrasripada4564]

u can use queues

[@paradigmshift3280]

Hi there. I am wondering if Rest API can handle all objects types that are created here?

[@jwmcneelyIII]

Or the aws cli at least. I don't see a direct correspondence upon looking at the cli documentation.

[@stevebuonincontri6853]

Is there an update to this demo? 2023??

[@awssupport]

Great question, Steve. I've forwarded your request on, internally, for review. 📨 In the meantime, here is our published guide: go.aws/43YmG7G. 📖 ^RS

[@PeterValdes]

It's great but not intuitive like Cisco or Genesys. You have to be a developer to get more features that's not included out of the box. Transfer within or to other teams/queues/agents is ridiculous using quick connect.

[@davidjkeyser]

Hey @PeterValdes. CCIE in Collab, so I know the Cisco contact center product pretty well. Can you elaborate a little on what you were trying to do with the transfer function and why it was so hard? Thanks,

[@rahulingle7759]

Awesome 👍

[@ashokk1914]

Nice demo. Thanks.