VoiceBootcamp - Amazon AWS Connect - How to Build Cloud Call Center

[@rafaymazhar1209]

salam faisal khan. I started following your videos . They are really helpful

[@rajeevmaurya2]

This was very helpful video I found on youtube Thank you for uploading, keep doing good work

[@robcas14]

Faisal, you simply ROCK!

[@VoiceBootcampInc]

Thank you sir.

[@mohammadriyaz4u]

Great session, simplified and effective..

[@yousefrastegari]

Useful with warm presentation. I enjoyed. Thank you Buddy!

[@VoiceBootcampInc]

Thank you

[@bdwahid]

Thanks Bro for sharing the Webinar.

[@richardbooth6364]

Thanks Faisal, well presented and very useful. Do you have any videos/docs on how to embed the AWS Chat function into an existing non-AWS website?

[@marciamarcia7449]

If you use Wordpress there are plugins for that. Using the AWS one should be awesome though..one less plugin for your site.

[@umabalasubramanian3311]

Great tutorial ! Please let me know how to integrate with cloudwatch

[@musicmanjunath]

Thank you Faisal.. very helpful content...

[@devineni25]

Great video on Connect

[@Ali-ls3oy]

This is awesome, thanks Faisal for sharing your knowledge! I followed the tutorial step by step, but using V2 and I get an error when I try to get the customer input using the bot, I may have done something wrong, would you happen to have a session for version 2? Thanks Kindly!

[@VoiceBootcampInc]

Thanks for your comment. I will look into v2 issue and get back to you

[@ejatinsharma]

can you route inbound call to different no. ?? in this?

[@Hey_ImNishat]

Hi @VoiceBootcamp I made a small CC flow and everything is working as expected. However, I am unable to receive a callback. Can you please suggest a possible issue in this flow, why i am not receiving a callback from the agent side to my number as a customer?

[@Andre-tc1wj]

Great Info. I will reach out for my details

[@killiankavanagh3854]

very good :)

[@carlosalmanzar2775]

How about Hardline phones

[@VoiceBootcampInc]

So far not supported. Idea is company don't have to invest anything to deploy a call center on cloud

[@carlosalmanzar2775]

@@VoiceBootcampInc Where can I reach you.

[@earayaCR]

I'm troubleshooting a random audio issue with agents using Amazon Connect, they use Chrome, and sometimes call gets muted or client cant hear the agent.. Sometimes call goes fine but suddenly they can't hear. Sometimes agent put client on hold and when he resume, client can't hear the agent.. We discarded network issues end to end.. We tried even with Linux machine.. Seems to be something with AWS but we don't know 😔..

[@earayaCR]

From 1000 calls.. We have issue with 1.5% of the calls.. Is not that bad but still affecting SLA and customer experience