Building a Basic Inbound Contact Center with Amazon Connect [DEMO]

[@adarihurun1]

Good job. Very clear explanation.

[@dennispelea3807]

Nice and clear presentation

[@MamtaKumari-yd1ig]

thank you so much

[@bu1491]

Great eplanation! As a freelancer, do you believe I can offer to build this service to small businesses and ecommerce businesses?

[@perficient]

Yes, you can offer this service to other businesses.

[@jobinjacob428]

Great Video, Is it possible to share an implementation video using the Custom CCP through Connect Streams JS API?

[@faisalnur5697]

Can I replace this with my landline. I have a small office with 3 people? I need only incoming calls.

[@nishandhinivijayakumar8149]

How to manage agent and assign skill?

[@ramprasadpanigrahy2797]

How to get the customer entered data on Agent Application for CRM Integration ? For example if we need to capture the customer ID or account number entered by the user in IVR and capture the same on Agent Desktop and invoke a CRM application by passing the customer entered data - how this can be achieved? The concept know as Computer Telephony Integration.

[@maniarasiranjani3091]

Can you please help me with how to play dynamic prompt in play prompt block or get customer input block

[@kalikmagotra444]

it says "Before you can place an outbound call, you must associate a phone number with this queue. Contact your administrator for further assistance." Can you please tell me the reason

[@sgaek]

A M A Z I N G

[@akshxy1439]

does it record calls? where can I listen?

[@nothuman498]

Tfn

[@RaaveeAjayamintokyo]

Yes you can, if help needed please connect

[@klinklut]

super