Getting Started with your Shark® Cordless Pro with Clean Sense IQ

[@tyasstyarsih6241]

I just womdering why some model have odor neutralizer and others don't, just got one from Costco and mine don't have odor neutralizer but on quick start guide it have one which is make me confused

[@SharkHome]

Thanks for your comment Tyas. Please know that this will depend on the model number you own.

[@lukeiamnotyourfather444]

How does this new brush roll compare to the tried & true duo clean? It seems like combining the fins and soft brush on one roller would prevent the soft brush roller from touching the floor, which would essentially eliminate the added benefits a soft roller brings to cleaning hardwood/tile flooring.

[@SharkHome]

We'd be happy to help, please confirm which model numbers you would like us to compare this vacuum with.

[@aguilarfernando3442]

@@SharkHome Would you recommend this over the Stratos for a small apartment? wood floors? I

[@take5DD]

I like this model. We just got it yesterday and have tried it on barefloors and carpeting. It has worked well so far. However, one gripe I have so far, is the lights. Why on earth would you put only two lights on the head. Have three lights. Right...center...and left. When you have the lights only on left and right side, there's a whole area in the middle where it's completely dark. You might as well turn all lights off. Just nitpicking here. but someone didn't clearly think this through.

[@SharkHome]

Congratulations on receiving your new Shark Cordless Pro! We want to thank you or your feedback regarding the headlights. We've forwarded this off to the appropriate team for future consideration.

[@ulises23031000]

excelente review. corto y claro. saludos

[@Itsmoooose]

Is this good on hard wood? Are the 2 wheels in back plastic? Will it scratch the floors?

[@SharkHome]

This is great for most bare floors. We recommend checking with your flooring manufacturer for compatibility. The wheels have a rubber coating.

[@canucklehead2772]

I just purchased one, I'm seriously hoping the other batteries from previous model is compatible.

[@SharkHome]

Congrats on your purchase! May we ask you previous model number, so we can confirm the battery for you?

[@canucklehead2772]

@@SharkHome IZ462H The service rep said the batteries were compatible. Unfortunately not the case unless you attach the entire 'multi flex arm' I will be returning it.

[@SharkHome]

Hello CanuckleHead. We are sorry for this inconvenience for the IZ462H batteries not being compatible with the Clean sense vacuum. We will forward your feedback regarding this to the correct team for future products.

[@matthewantonucci6751]

Hey Shark Will You Let Me Know When You'll Have An Infomercial For This Vacuum?!

[@FemmyRads]

Yay Mai Zimmy!! This was great.

[@MollieLusty]

Can I leave it plugged in for charging when not in use.

[@SharkHome]

Thanks for reaching out! Yes, you can leave the product plugged in as it will automatically stop charging once completed. This won't damage the battery life.

[@amazinmandapanda]

I bought the clean sense IQ and my headlights are not working. I called customer service and was told that my box for my product was labeled wrong and this vacuum doesn’t come with headlights. I’m super confused, I’ve reached out to you on Twitter. I have all the reference #s and even registered it for warranty.

[@SharkHome]

Hi there. We're sorry to hear you're having trouble with your Shark. Can you please send us a follow-up on Twitter, so we can view the info you provided, and assist via DM?

[@amazinmandapanda]

@@SharkHome Done! You should already have a DM in your inbox from me. Thank you!

[@SharkHome]

Thank you. We will reach out to you through Twitter.

[@shreeja3320]

Is this good for removing long hairs?

[@SharkHome]

Thank you for your interest in the Shark Cordless Pro Vacuum with clean sense IQ, Shreeja! This model has a self-cleaning brushroll for powerful pet hair pickup and no more hair wrap.

[@StuffTested]

Is the battery ever going to come back in stock? I am looking to buy a second one and it's always out of stock.

[@SharkHome]

We apologize for any inconvenience on this, Andrew. To ensure we provide the most accurate information, please provide the model number off your vacuum.

[@StuffTested]

@@SharkHome The vacuum model is UZ565H T6 and the battery number is XBATR620SL. I cannot find that batter number anywhere in stock.

[@SharkHome]

Hey, Andrew! Are you looking for a replacement battery, or an extra battery to have on hand?

[@StuffTested]

@@SharkHome An extra battery please!

[@nealthomas316]

I bought model # UZ565H at Costco a few weeks ago and mine doesn’t have the clean sense iq indicator that lights up and changes depending on the level of debris detected like hers does in the video. Is something wrong with mine?

[@DonsShed]

Can this be converted into a Hand Vac?

[@SharkHome]

Thank you for your question, Don! The Shark Cordless Pro Vacuum can absolutely be used as a hand vacuum with the accessories. You can also attach the accessories to the wand for overhead cleaning. To view this model and lean more, please follow the link: spr.ly/6059ZMOYN, It is currently $399.99 USD plus taxes. For Canada, please follow the link: spr.ly/6050ZMOY4

[@patrycjatk8791]

How do you change the filter??

[@SharkHome]

Thanks for reaching out! The filters are behind the dust cup. Remove the dust cup, and all 3 filters will be visible.

[@tetsu4115]

Mine won’t turn on or charge what do I do?

[@SharkHome]

We're sorry to hear about your Shark! Please send us a private message with your model number on social media of your choice. Facebook US: spr.ly/6057ux2cS Twitter: spr.ly/6050ux2cQ Instagram: spr.ly/6051ux2cv

[@lidiadiali]

Mine either. I just received it and I started with problems.

[@shawnamclean7947]

@@lidiadialidid you find a solution? Just received 2 today and neither will charge or turn on

[@alissiaadorni9669]

where can I find this model ?

[@SharkHome]

Thank you for your interest in our Shark Cordless Pro with Clean Sense IQ, Alissia! To view this model and learn more, please follow the link spr.ly/60503Mx4m

[@slipnorris5882]

costco

[@multiverselorebitty]

osu removed dot. no idea.

[@lidiadiali]

I came here to see if I am doing something “wrong” but I realize that my vacuum just arrived today and is not working and I am reading I am not the only one with this problem.

[@SharkHome]

We're sorry to hear you're having trouble with your Shark. Please send us a private message with your model number and the issue on social media of your choice, so we can best assist with your issue at hand. Facebook US: spr.ly/6054wB0Rm Twitter: spr.ly/6055wB0RW Instagram: spr.ly/6056wB0RC