Give Bad News to Customers Using These 5 Easy Steps (Part 2)

[@shinneilkerr8714]

Thank you so much I was doing research for my agents and came accross your videos I will be using them today in coaching session and will give an update as to how they helped my team.

[@andreburger1981]

Hey Myra! Thank you for the great video!

[@OlenaBz]

Thank you Myra for sharing your ideas and approach to Customer Service. As a beginner in this field, I find your recommendations most relevant, and they actually work in practice!

[@myragolden]

Glad it was helpful!

[@xelabesh2174]

New subscriber here. I've been a CSR for 6months and counting and all your tips is a big help on how to handle customers specially delivering a bad news. Thank you so much Myra.

[@myragolden]

Awesome! Thank you!

[@kingbrothers5459]

Video just started and I know this is gonna help. Too often I have to give bad news.

[@sweetsong7268]

Hi, overwhelmed over here. Thanks for these videos. I am so glad I found you

[@myragolden]

I'm so glad!

[@lianelanzoni7016]

Hello Myra! I'm from Brazil. Thank you so much for sharing your knowledge here. I'm learning a lot because what you teach translates directly to my daily practice at work.

[@myragolden]

You are so welcome!

[@maeganv9865]

HI Myra!! Thank you so much! I learned alot from your videos!!! Thanks i've found your channel!! 🎉❤

[@brendalazarus9543]

Hello Myra! My name is Brenda. I love your poise and confidence. Thanks, Brenda

[@myragolden]

Thank you, Brenda!

[@patriciocaspe7327]

Hi Myra, I'm a newbie in a BPO company here in the Philippines. Thanks a lot for doing this videos, it helps a lot! 😍

[@myragolden]

Hey there! So glad you’re here!

[@tammyw.6181]

Hi Ms. Golden. I appreciate your tips!

[@myragolden]

Hi, Tammy! Thank you!

[@pacoamram5559]

Thank you Myra! Excellent advice, well and efficiently explained.

[@myragolden]

Glad it was helpful!

[@carlosraudez]

Hi, thanks for the valuable information you share with us.

[@95momma]

Thanks Myra your advice is always right on point💜

[@myragolden]

Thank you!!!!

[@ownaamlo]

Hi Myra! I'm from Philippines! I Love your videos I was able to understand now customers from your state . Big help Thanks. Please stay safe!

[@myragolden]

So glad my video helped you!

[@cherokee2121]

hi and thank you so much for your videos .. going to watch them all

[@The64Dreams]

Hi! I love your videos and have shared them with my participant services unit. They think you’re pretty terrific and very enthusiastic as you share important tips in caring for our customers.

[@myragolden]

Hello, and thank you for your words, and for sharing my training with your participant services unit. :-)

[@mdraam3607]

Hi Myra, thank you for the amazing Video

[@myragolden]

Thank you!

[@carlschwing]

Hi. I'm looking forward to putting these tips to good use.

[@TitanicGhostShip]

Hi, Myra. I am a new hire on a Telco account, on Technical Support. Your videos are very useful for me as i don't know how to deliver bad resolutions. Cheers from Romania!

[@myragolden]

Glad it was helpful!

[@stephen402007]

Hi Myra..after watching a couple of your videos I was hooked! I'm subscribed and soaking up all this wonderful advice. Thank you!

[@myragolden]

Hi, Steve! Welcome to my channel and thanks for subscribing. Your comment just made my morning!

[@igorotagirl3945]

Hi..myra been watching your video tips and its a big help since i am working in a call center industry and this will help me more Cheersss from philippines!!!

[@myragolden]

Best of luck!

[@evedecember7584]

Thank you for sharing this helpful links Myra.I appreciate your sincerity and passion.All you've said is reality. I love you giving examples. More Power!

[@myragolden]

Ahhh, Evelyn, thank you! You made my day.

[@Lil_K69]

Hey there. I'm new here just saw the first part of the vid to check in and say hi as a first timer. I will be working in a call center soon on a payments account and i thought watching some of your vids could help me in different aspects.

[@Lil_K69]

I'm from Jamaica by the way 👋🏼

[@Amy-li5uv]

Hi and hello😊. Thank you for your vids. Very helpful. I am starting remote csr job in 3 weeks and my goal is to be the most confident with customers that I can be. And more importantly, helpful.

[@myragolden]

Hi, Amy! Congratulations on your new job! I want what you want - for you to be confident and helpful. :-)

[@WillAutomate]

Great video with great examples. Thank you for this.

[@myragolden]

You're very welcome!

[@imandrin6061]

Ellooo , thankyou for your free course it really really helped me and my team

[@myragolden]

Happy to help!

[@johnjairopenamoreno5701]

Your videos have helped me a lot. Thank you very much, please keep sharing your wisdom

[@myragolden]

Hi, John! Thank you so much!

[@MsPhoenix99]

Hi from From TN! Thanks for what you do!

[@myragolden]

Hi, Ms. Phoenix99! You're welcome!

[@rosevalere4847]

Thank you for your great tips. Very helpful

[@nataliar6494]

Hi! I am new here, thanks for your videos :)

[@myragolden]

Hi, Natalia! I'm glad you're here. Nice to meet you!

[@annecarpenter9970]

Hi Myra: Good Review for me! Thank you! 🤗

[@myragolden]

Hi, Anne. Often we know the fundamentals, and a reminder is helpful. Thanks so much!

[@herbbloom8391]

Hi Myra, Good tips, thanks!

[@myragolden]

Hi, Herb! You're welcome!

[@jessicaponce6205]

Hi thank you so much for the help you put on you tube I appreciate you!

[@myragolden]

Hi, Jessica!

[@HermitMode111]

Hi Myra!!!! This is very helpful 💖

[@myragolden]

I'm so glad!

[@xelabesh2174]

Starting watching all your vedios now.

[@elmariebabor4161]

Hi myra thank you for sharing

[@myragolden]

Hi, Elmarie! My pleasure!

[@ingridelisabeth231]

Você é perfeita!!!! Imensamente agradecida pelos ensinamentos. (You're perfect!!!! Thank you so much for the teachings. Hugs from Brazil!)

[@myragolden]

Hi, Ingrid! Thank you soooo much! You just made my afternoon!

[@yunoh5393]

Hi Myra : Amazing training video. Wishing all the best, more viewers and more subscribers. = )

[@kingbrothers5459]

Yep!!! This was great 👍🏾

[@myragolden]

Glad you liked it!!

[@ntokozondlovu5166]

Hi all the way from South Africa

[@myragolden]

Hi there!!!

[@christinelee30]

Hi, Thank you I enjoyed your videos

[@myragolden]

I'm so glad!

[@mauriciogonzalez2400]

Loved this video! It shows detailed information on how to de escalate. The part of recognizing the customer concern, the last example tho "this is no more acceptable to us than to you". Then explain. This could absolutely works for me.

[@myragolden]

Glad it was helpful!

[@kelvinmusyoki1185]

Hi this is KELVIN and a psychologist student

[@theamberbrooks7066]

Hi Myra!

[@myragolden]

Hi there Amber! I'm so glad you're here!

[@sariusyvon9422]

Hi nice meeting you im a new here

[@myragolden]

Hi there! So nice to meet you!

[@v6phoenix892]

Hi 👋 hope you had a good day

[@myragolden]

Hi there! I'm having a lovely day and I hope you are, too!

[@anarafael5846]

Hi appreciate you share pointers in here and would like to meet you

[@myragolden]

Hi, Ana! So nice to meet you here. Thank you so much!

[@ronarabia564]

Hi myra!

[@myragolden]

Hi, Ron!

[@russellvillarin_PianoMan]

Hi Golden

[@myragolden]

Hi, Russell!

[@ReBorn-vr3zl]

Hi!👋🏼

[@myragolden]

Hi there!!!!

[@lilyncruz4606]

hi myra♥️

[@myragolden]

Hi, Lilyn!!! Thanks for visiting my channel, and for saying hello. I welcome you back every week to learn something new. :-)

[@lilyncruz4606]

@@myragolden thats for sure....just got hired in customer service and my supervisor told me to watch your videos to learn more♥️♥️

[@LucianadeAndradeC]

Hi!!!

[@myragolden]

Hi Luciana! I'm so glad you're here!

[@NikkiHerrington]

Hi!

[@myragolden]

Hi there! Thanks for visiting my channel!

[@soundcardarranging9706]

Hi. First time viewer.

[@myragolden]

Hi there! I'm so glad you'e here!

[@vrushalikothawade1886]

Hiiii....Myra

[@myragolden]

Hi, Vrushali!!!!

[@cheaptravelerTV]

Hi.. 😊👋

[@myragolden]

Hey there! Thanks for stopping on my video!

[@davidchambers1777]

Hey 👋

[@myragolden]

Hi, there! Welcome to my channel!

[@sarahjeanbandiola4253]

Hi 👋

[@myragolden]

Hi, Sarah!

[@staceywarren8914]

Hi

[@michaelbrooks1725]

hola

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Hello Mam

[@myragolden]

Hello, Jaspal! Thanks so much for visiting my channel!

[@jcmugen4755]

hi...

[@myragolden]

Hi there!

[@jcmugen4755]

Hey, i've recently watch your videos and incorporate it on my chats it has really done wonders... thanks for your insights looking forward for more videos... Thanks a lot!!!

[@karinatinoco4067]

hi

[@myragolden]

Hi, Karina! I'm so glad you're here on my channel!

[@steffanyllever2077]

Hi.

[@myragolden]

Hi, Steffany! Thanks for visiting my channel!

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Hi!

[@myragolden]

Hi there! Thanks for visiting my channel!

[@rosief2221]

Hi

[@myragolden]

Hi, Rosie! I'm so glad you're here!

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hi

[@myragolden]

Hi, Charity! Thanks so much for stopping on my video. I hope you return again and again.

[@lesbiavallecillo9922]

Hi!

[@myragolden]

Hi there! I'm so glad you're here!

[@jacie6710]

Hi!

[@myragolden]

Hi, Jeepers!

[@markjordangenove6207]

Hi

[@myragolden]

Hi there! Welcome to my channel!

[@mdjohn21]

Hi

[@myragolden]

Hi there! I'm so glad you're here!

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Hi

[@myragolden]

Hi, there! Welcome to my channel!

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Hi

[@myragolden]

Hi, Gedeon! I'm so glad you're here!

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Hi

[@myragolden]

Hi there!

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Hi

[@myragolden]

Hi, Nikka! Welcome, welcome, welcome!

[@mariasybelrivera1808]

Hi

[@myragolden]

Hi there Maria! Thanks for visiting my channel! Please come back again and again. :-) Let me know if you have any content ideas.

[@Balajiks1]

Hi

[@myragolden]

Hi, Balaji! Thanks for coming over! It's wonderful to meet you.

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Hi

[@myragolden]

Hi, Hazel! Thanks for watching my video and for taking the time to say hello. Welcome to my channel. :-)

[@GigaChadTheRealG]

Hi

[@myragolden]

Hi, Giga!

[@GigaChadTheRealG]

@@myragolden I just wanted to say thank you, your videos helped me a lot, now i work in a BPO company and hoping to grow further in future, i have taken the first step in life. Thank you, Mani

[@joviesaga7371]

Hi

[@myragolden]

HI, Jovie! Thanks for visiting my channel and for saying hello. I'm so glad you're here!

[@joviesaga7371]

@@myragolden 😘❤️

[@olakunleodunayo5426]

hi

[@myragolden]

Hi, Olakunle! Thanks for visiting my channel, and for saying hello. Be sure to subscribe to learn something new every week. :-)