Gixie Clock: Redemption

[@TheRealColBosch]

I should note that the maker of the clock actually linked the previous video in their update addressing the issues. That is class, right there: they admitted the problems and were honest about the criticism. No insincere half-apologies, no hiding of the issues, just "hey, we did screw up, here's what we did wrong, and here's how we fixed it."

[@adondriel]

I wish we saw more of this from companies. So many *cough* apple *cough* prefer to tell their customers "you're using it wrong."

[@CODMarioWarfare]

love internet nerds apropos of nothing, APPLE BAD

[@Noxedwin]

​@@adondriel "We're sorry your _Fallout 76_ special edition bag is not what you expected. We're not doing anything about it."

[@Rutherford_Inchworm_III]

First off: I salute and applaud the makers of the clock for recognizing their failures, promising to repair them and then doing so quickly. That's called "customer recovery" and is a central tenet of good business. Second off: if you hadn't embarassed them publically and disastrously on KZbin using an 874k sub channel, they wouldn't have even returned your emails. I'd bet you $1000 on it. Because it's happened to me. Twice, actually. That's called "Chinese Internet Commerce" and is a central tenet of the Internet in 2019.

[@CptGreedle]

@@Noxedwin /BLIZZARD/ Don't you have mobile phones?

[@Landrew0]

You did an honest and fair review of what you were sent the first time. You never said they would or wouldn't improve it. But it's admirable that you gave them a second chance. More thumbs up for you.

[@Pir-o]

I would say that its also admirable that they didn't try to strike him for reviewing it (like many companies would do) but instead they listened and are still trying to improve it. Props to them.

[@stephblackcat]

Pretty much class all around, he was willing to give them a second go, they were willing to cop to their error and even work to rectify it. It's how things SHOULD be in review industries. :P

[@Landrew0]

@@Pir-o And those stinkers will sue knowing that even the bad publicity has value to them.

[@stephblackcat]

@Monty Python the Flying Circus That's hindsight 20/20 mate...Sometimes you don't know something is wrong right away. Heck if every person in the factory puts them on the same way then how do you detect the shorting issue?

[@stephblackcat]

@Monty Python the Flying Circus And product testing doesn't always catch anything. I actually already highlighted one way. JFC you don't actually seem to have ever experienced the production industry. To boot it all off, they are a group of students. You think they can afford a third party product(not produce, this isn't lettuce mate) testing firm? The term for that is quality assurance btw, and QA for people who aren't billion dollar companies more often that not covers "expected informed use case" in other words how do those who know how it's intended to be used use it. So twisting the bulbs is easy to miss.

[@pasu2k]

This actually looks like a very decent product now. I'm actually tempted to buy one

[@patjackmanesq]

Same as. It's nice he gave them a second chance.

[@MrManniG]

Me too, as i really wanted to like it in the first video already. So yeah, i'm about to get one for myself

[@rahimkvayath]

me....too

[@Folsomdsf2]

It's still extremely cheap garbage.

[@Woyta]

@@Folsomdsf2 So why dont you make your own? With blackjack and hookers! (Futurama quote) It is not that hard if you got 3D printer, CNC mill, arduino programing knowlege and lot of spare time.

[@BobBell808]

Rarity on the internet: A quality review with honesty and integrity. Plus, good form for calling out the students who put it together and giving them credit for trying to get it right.

[@frankowalker4662]

Not just trying to get it right, but succeeding.

[@Ozzy_2014]

@hkistreet True. Very true. A honest person calls out mistakes when they see them and acknowledges the correcting of that mistake when they see it Including bad decisions later reversed even if by the same person or group that was in error before. They fixed a problem. Good on them. Nice clock as well.

[@donmoore7785]

They didn't try to get it right, they did get it right.

[@SomePeopleCallMeWulfman]

Thanks for following up on this. I prefer an honest review over a paid promotion any day of the week. Good to see that you treat the manufacturer fairly even though the product was so-so.

[@danwoodward23]

He's highly respected for this

[@FrazerSmithsChannel]

LED dead redemption, surely

[@briero]

Frazer Smith nice one 🍻

[@TinyBigJacko]

They gave him two replacements. So LED Dead Redemption 2, surely? 😁

[@gglreallysucks5512]

Lumbaglow

[@martinkarlsson1456]

Really like the wood grain on that one. I must have watched too much LGR. It's great to see them own up too the defects and also fix the issues.

[@SUPRAMIKE18]

The cycling mode could be somthing to test for dead LEDs as it shows each number in each tube over and over you could spot if any arent working.

[@Techmoan]

Yes it is.

[@JaytleBee]

I mean also it really wouldn't be a Nixie tube clone if it didn't have that. The nixie cycling is iconic!

[@nonchip]

it's also what they did to real nixie tubes both in the factory (to test and "preheat" the tubes so they all glow just the right way) and in some devices from time to time (to prevent burn-in).

[@DjResR]

@@nonchip Even the modern aliexpress clock (pcb only sold) cycles nixie tubes. I had one of the 1971 vintage tubes short from cathode 6 to anode though, but I switched it with digit that doesn't use number 6._

[@johnmccallum8512]

JaytleBee I remember a pub on Southsea front that had a One Arm Bandit that did just that bloody thing cost me a fortune.

[@baitboy3191]

Being how garbage some indiegogo developers can be It should be emphasized how the gixie cube guys mentioned the flaws and mistakes and stated how they are fixing it. Kudos to them

[@SomeMorganSomewhere]

Awesome to see the creators listened to the criticisms, took notice and actually FIXED THE ISSUE. Huge kudos to them.

[@stevesstuff1450]

@Morgan: Yep... and that's exactly why SO many folk who just dismiss ANY product because "It's from China so it's crap" need to STFU...! Such hypocrites; the computer/laptop, phone, tablet they were using to type that stupid comment on was almost certainly made in China too!! The MacBook I'm using right now, was made in China, and I love it!!

[@sweaterfish6311]

It's also worth noting that they had addressed the issues even before Techmoan's previous video. That was made in October and these revised locks were manufactured in August. Honestly, isn't this exactly what Indiegogo is supposed to be? Early support for ideas that will continue to improve as they make their way to general market.

[@hedgehog3180]

@@sweaterfish6311 Yeah and it's also clear that like this group is learning on the job, I imagine the issue with the glue was one that only showed up in shipping and they hadn't thought that while the glue might work now it wouldn't be able to handle shipping, but they learned from that mistake and fixed it and also made a really nice product in the process.

[@parsifal40002]

Indeed! More manufacturers need to own up to their mistakes and correct them. Honestly and integrity from manufacturers will make consumers more willing to buy their products.

[@Phantomthecat]

Well, we are all human but it’s how you react to issues that sets you apart. Cudos for them admitting their errors and asking you to take another look. 👍. Love the idea - have ordered one to see if it is as good as the one they sent you. Geez, I will now have 4 clocks I’ve bought because of you. 😁

[@TJMack-]

Let us know how your clock arrives.

[@bobblum5973]

Are you saying it was "time" to order another Techmoan-reviewed clock? 😉

[@Pir-o]

Now I'm interested what 4 clocks did u buy?

[@DevChow]

Bob Blum Did you “moan” for more videos - yeah maybe no 🤔

[@bobblum5973]

@@DevChow Moan? No. Well, maybe a little tear of sadness when the video was over. 😢

[@TommyCrosby]

This is why we need people not fearing to do harsh criticism of a product when needed.

[@Milamberinx]

I don't think criticism should be called harsh when it's completely honest and delivered in good faith. It would feel worse than something made up or exaggerated, assuming it's heeded.

[@TommyCrosby]

@@Milamberinx "harsh" is maybe not the right term, but what I mean by that is to not soft cushion the issues and show them just as they are, well explained and a firm "do not buy" recommendations if the product is flawed.

[@Milamberinx]

@@TommyCrosby I certainly agree, there are a limited set of people whose opinions are considered enough to value highly. Techmoan is definitely up there!

[@DoRC]

Personally I love seeing less than stellar reviews. The vast majority of reviewers are complete shills. If they get sent something to review that is crap they will either lie about it or just not publish the video leaving other shills to lie about it. A little honesty every once in a while is refreshing.

[@stumidwest1115]

Glad they went back and fixed the design so fast. It shames the really big corporations who go into denial... I actually want one of these now.

[@davefancella]

The integrity you showed here is why I subscribed. I've been using your retro tech videos and soothing voice to help wind down at the end of the day, but this really sets you apart.

[@DJlegionuk]

A few maker channels I follow have had issues with giving honest reviews of products sent to them recently. The manufacturers asked for it to be removed and one tried to sue. I trust both of them to give real facts especially when it relates to potentially dangerous problems. I am happy the students got in touch to say they resolved all the problems and gave you chance to show a good product.

[@PCPSolutions]

I truly enjoy your content... Long, short, imperfect or not your dedication and hard work is appreciated... at least by me! Thank you for another great video!

[@jezt42]

Lloyd Russell Seconded!

[@BoyProdigyX]

These kids AND Techmoan deserve commendation for how they handled this rough start. Full on honesty from both sides, fully made right in the end by both sides. Kudos!👍🏽

[@Codemonkey812]

I would still like to see BigClive do a teardown of the broken one.

[@geodun]

Wrap the broken one up and send it to Clive for Xmas, three videos , two xmas gifts and a clock for yourself from just one purchase, great value.

[@Justin-kv8iy]

This

[@Justin-kv8iy]

@ArtOfPeace ok boomer

[@danny1959]

Free promotions have ruined many KZbin channels that have turned into little but advertisements and no longer have anything to do with what made them enjoyable and interesting to watch in the first place. Your intelligence, candor, and sense of humor make your channel. Please never change that!

[@niafer9444]

Well done, students! Nice bounce-back.

[@hey1steve1]

The best thing about your reviews is that they are always honest, thank you!

[@zetacrucis681]

You are delightfully fair, measured, honest yet courteous with your product reviews; a true gentleman. Don't ever change, Mr Techmoan.

[@Sleepdroidstudios]

Nice to see a follow up. Also, nice job Chinese students. Well done.

[@mumiemonstret]

I hate when vendors say that they want to correct any issues before you do a review. No, as a prospect customer I want the reviews to reflect what I can expect from the start. So you are perfectly right there. And it's also very decent to give them a second chance, since they are so humble about their mistakes.

[@bobblum5973]

I would say both you and the manufacturer show honesty; you by giving an accurate, real-person review of the exact copy of the product you have on-hand (both the original with faults and the new & improved one), and they by their willingness to address your concerns with the manufacturing and design issues. Glad to see a follow-up review on this, it's more of a Part 2 covering the history of the product. Also, like you said, they showed integrity by following through on correcting the problems as they should.

[@fellipec]

I respect very much the makers of the clock for this, and you too for making honest and great reviews. This is why your channel is one of the best from all KZbin, in my humble opinion.

[@Gartral]

those guys are a true class act, admitting the mistake, even on an old version of their product, stepping up to the plate with offering a full replacement and acknowledging a fair review and saying "Hey, we fixed it, if you would like to see the fixed version, we'll send ya a new one!". good on them and good on you for giving fair reviews!

[@TheAquabears]

It's refreshing to see a mea culpa from a company when they make a mistake, rather than a brushoff like "Oh, it's not broken, you're just holding it wrong." Nothing will build consumer confidence like knowing that the company can be honest, and is working to correct their errors.

[@TJMack-]

Good to see the students took your last review of this in the right manner. A lesson in quality control, I think.

[@recklessroges]

Its amazing how much work you have to put in to maintain your integrity, (but its worth it and you managed it.) Thanks for being you.

[@Deinonuchus]

The thing I've always liked about your videos is your honesty. And the fact that you do followups when product issues are resolved by the manufacturer. Wait, did I just pull a "Spanish Inquisition"?

[@Rubafix989]

I liked their honest attitude on their crowd funding page. Nice of you to cover it again

[@rory7289]

"Okay, just a quick video today." Ends up being an eighteen minute video Me: Yesssssss.

[@rory7289]

@@free_gold4467 ?

[@TheLtData]

I think it's really nice of you to make this second video! Well done. The long intro shows your intentions and your approach on testing equipment and that is a good thing.

[@shipguy55]

I am glad to see that the people making these had integrity in fixing the problems that the original set had, and improving on it. Not every company would do this sort of thing, but it is always nice to see it when a company does.

[@Carstuff111]

Bravo to those folks for standing behind their product and actually making it better! THAT is how you run a business! This said, I now very much want one of these clocks!

[@MatSpeedle]

Never appologise for being honest and accurate Matt, it's one of the best features of your content. Glad that things have improved and the creators are sorting it, that's how things should happen.

[@maxim0666]

You did the right thing, giving them a second chance. Nice and honest review. And their handling of the problem coming clean and doing the corrections and being upfront. It is rare these days. I’m really tempted to buy one. Keep up your good work.

[@hudson5344]

I am glad to see that you gave the manufacturer a chance to make good on his product. I feel that you gave the company a real air shake to prove that their product was unique.

[@delmonti]

wow..... what a ride! ....those students deserve some love. Great product and even better customer support.

[@axelsblues]

I just love the fact that you’re one of the few guys doing honest videos. Great follow up by the producers and you as well.

[@prestonrenify]

Yours is a first class act, as usual. You need not consume any humble pie over products rushed to market before they were ready for the scrutiny of objective reviews, and public use. Please keep up the great work.

[@jeenkzk5919]

I’ve noticed several KZbinrs saying they will talk about the product on the condition of giving their honest opinion rather than shill for it. I’m happy to know that since I go to y’all to see honest opinions.

[@MrVolksbeetle]

Good on you for sharing this with us. I agree that they have achieved a great deal and I'm glad they have found surer footing in their manufacturing.

[@maxlogun1052]

Kudos to the guys for listening to your review and making a much better product, there are many big name company's out there that seem to think they know whats best for their costumers and never listen to them, I wish them well.

[@alaricsmith5558]

Great video of a, now, great product. It is wonderful to hear of a manufacturer, students or not, that listens to proper critiques and reacts be making things better. Well done Gixie tubes! Many thanks Techmoan!

[@Sheevlord]

The app just screams "graphic design is my passion"

[@lolly166541]

If they work on fixing the App as much as they worked on fixing their clock, I can imagine that the App will be better in no time. :)

[@hedgehog3180]

They seem to already have a pretty solid design language to use so it's probably only a matter of time before the app starts looking a little nicer.

[@tieck4408]

Type should be taught in schools.

[@quantumleap359]

@@tieck4408 Typing WAS taught in my schools -- but that was 50+ years ago. My three kids in the 1980's were taught "keyboarding", aka, Typing.

[@Rivalgamesbg]

App can be easily updated down the line for free, hardware can't. They know their priorities.

[@dungeonseeker3087]

I'm glad you did this Mat, its always worth helping out someone who's willing to admit a mistake and take positive steps to solve it.

[@hedgehog3180]

Kudos to them for acknowledging the problem so publicly, putting an update up on their indiegogo page where they not only acknowledge that the problem is there but then go into detail about what causes it and how they're going to fix it. Almost everyone else would just try to bury this kinda stuff and ignore the problems but they handled it in a professional way and showed to their buyers that they have a good understanding of what's happening. It also shows that they respect their backers a lot more than most kickstarter and indiegogo campaigns do since they're sharing like actual technical details.

[@jennysbloke]

Not only interesting, fun and well put together, as always, .....but fair and practical. Good work, Matt. Thanks, as ever

[@johnny2tons]

Thanks for doing this. Great to see them working to improve their product.

[@dafoex]

I'm glad they got it right this time around! I got the impression that you'd like and recommend the first one if it worked, and of course it now works and works well!

[@FreihEitner]

I really like the idea of this clock, I just have no personal use for it. It looks very cool, and the improvements they've made are commendable. Bravo to the makers for continuing to work at making a quality product.

[@1973retrorabbit]

Good to see they've fixed it and it's also good to see you give both the clock and it's creators the positive review they deserve. I think I'd place it on a shelving unit where it would hopefully get enough shade to work properly during the day time and be an interesting feature on what is a fairly dull corner of my room, regardless of the time of day.

[@Synthetica9]

Sounds like a very cool class these students were taking part in, kudos for handling their setback so professionally!

[@chriskennedy8525]

Thanks for the updated video response. It seems rare that these companies update theyre products from the reviews. But its great to see them trying to make a cool better. Also gives you a more professional reviews with the updated version of the product and your work between you and the manufacturers. Thanks

[@Bender24k]

Excellent - I like to see a maker improve their product after market feedback. Definitely improved a lot - good job to all & thanks for the re-review!

[@NinjaNezumi]

The new one is pretty awesome for a product! I hope these students are successful in their endeavors! How you handle failure determines how you can handle success! I think they handled themselves wonderfully!

[@reggiep75]

Nice to see them come good on their vision for the product, admit the issues, rectify them and push on with the plan.

[@techbaffle]

I'm so happy they managed to fix things. I liked the look of the Gixie Clock initially, but now they've improved quality. It's great that they listened to feedback and made fixes. 😃

[@nitemarestlk]

Ive had mine for 8 months now. Has worked perfectly the whole time. I dont play around with it much. But all the features and parts function still.

[@darktetsuya]

neat piece of tech! happy to see all of those issues addressed, and best of luck with their project!!

[@paulmurgatroyd6372]

Very decent of you to show off the new version. Clearly no bias one way or the other.

[@adampoll4977]

Good on you for your honesty and integrity in all your vids; and good on these guys for responding the way they did. Damn, if only ALL the internet content worked like this...

[@Cadwaladr]

It's nice to know that there are still some people with integrity in the manufacturing sector.

[@JakalairVG]

I love it when a product manages to get better over time. This one looks to just needed to go through the first run to see what the problems were.

[@fsfaith]

Props to them for actually fixing the product. A lot of these crowdfunded things just simply abandon ship.

[@informativt]

Seeing the original movie I sensed the vibe it was an amateur crew, and it was so good to see them come around and fix it. Feel good vid man

[@chrisgurney2467]

That is good to see, you're right that few companies (even big ones) will admit to their mistakes and fix them, so it is refreshing to see a small company actually fix an issue and be transparent about it.

[@MD_Builds]

I got to be honest...... I like this. And I love that they took on the issues and fixed it. Thats gains a lot of respect.... Plus i really like that wood front...

[@sickregret]

You are the nicest person on the interwebs.

[@LazyBunnyKiera]

That new Gixie Clock looks amazing. A little refinement on the apps and they're set!

[@greenmoose_]

Not only was it nice to see them owning the problems you had with the first one, but the speed of their response (judging from when the first video came out) was fairly decent too. These guys definitely deserve some credit for both sorting the problems out and the speed with which they tried to demonstrate they'd rectified the issue!

[@formerx]

Much better quality control, with a few engineering tweaks. Thanks for the updated video, sir

[@deevs3973]

Based on this video, I ordered one through the Indiegogo campaign, and received it. I just wanted to say how much I like this clock, and I'm glad you got an updated version, and were able to revise your review of it. I would not have gotten one, had it not been for the 2nd video, as I would not have had any confidence in the product if I had only seen the 1st video. The new version now has bluetooth, so you can sync the clock to the time on the device with the app, in my case my android phone. You can also set the colors through it as well. The app is still a little buggy, but works for the most part. I'm sure it is something that is still being worked on, so I am looking forward to an update. I highly recommend the Gixie Clock, and of course the awesome product reviews done on this channel!

[@TheTrueKailash]

please never stop doing the honest reviews, they are some of the best you do when you call a spade a spade. i do not think you had a need to do this video as you hinted to, but if you want to give them a chance fair enough.

[@firehawk128]

This is a rare feel good video for everyone since Techmoan got what he paid for and the people behind the product fixed the problem. Thanks for posting an update. :)

[@brucel.6078]

An outstanding and fair re-review. Thank you. Very beautiful product.

[@macbuff81]

Nice to see a company actually following up on a customer's complain and improve their product. Even established companies often don't do this.

[@jobsjobbed5125]

God, I hope sitting through that sickeningly sweet Xmas advert by John Lewis for two bloody minutes was worth it for you! I could’ve skipped, but I thought I’d be nice today.

[@agoatmannameddesire8856]

I actually really appreciate the negative reviews when given, I've used them when making decisions to buy products (in fact, I think I used one of your reviews for my dashcam), so please continue to do that. I think an extra bonus would have been if you had contacted the manufacturer about the issues with the product before posting the video, and see what their customer service is like when it's not a famous KZbin channel. Then that could have been included in the video, as I think knowing how a company (or in this case, group of students) responds to issues can also help us make decisions (though I recognize that can take a lot of time too).

[@carlosfandango2419]

Techmoan, we trust you. You always say it as it is. You don't have to justify any of your content. We, as loyal followers take it as, is. You, along with people who provide similar content come across as not only honest but genuine people, even when obvious opportunities to make money present themselves. Keep up the good work and make this platform a more honest place to provide even more content. We would know the difference ;) Thanks again.

[@paulosullivan3472]

People get angry with you for being honest? That is dumb, I am subbed to you because I think your reviews and retrospectives are honest

[@toyfreaks]

Great to see a happy end to this. I think we were all disappointed the first one didn't work well, because it was a fine idea. Good to see they improved the Gixie; it indicates a commitment to their product.

[@odbo_One]

Good on Gixie folks, this is the kind of company I like to deal with. Thank you for your video.

[@chrishunter7065]

I like the redemption arc here, I am a big fan of RGB unicorn vomit and this seems perfect to add to my desk.

[@arcadely]

Well that's certainly a nice turnaround: well done to the makers. I've been considering a nixie clock as part of my redecoration project, but I might pick up one of these too.

[@medusesti]

"(...)I wouldn't have given the original version to my worst enemy(...)" Savage \m/ Glad to see they came through and send a working, improved version. Will check them out. I've looking for one of these kind of clocks for me but I still can't make up my mind

[@juunidesu12]

thank you for showing this ... i really wish i had the $ to get one of these, they look fantastic and it's good to see they fixed the issues you noted from your first one and it looks like a nice solid little device now.

[@ashknoecklein]

Maybe that weird mode where it flashes through all the numbers in unison really fast is some sort of testing mode to make sure all the tubes are working properly.

[@SharkoonBln]

The "No, I won´t send it to BigClive"-part made me snicker. It´s a small world in KZbin-land. Say about KZbin what you want, but the algorithm that recommends videos is just pure magic. In my case it sent me ( AFAIR ) from Uncle Doug to the 8-Bit Guy, along to Techmoan, over to BigClive, then Mustie1. And I love all of them. And even better, most of them seem to be aware of each other. Pure magic :)

[@kushith]

I’m glad both the clock maker and video maker took the extra effort to make things better.

[@simonmikkelsen]

Great you made the video. Really nice to see the final version.

[@q8386]

Hi Mat. Much better product this type round, and fair-do's to the makers to fix the problems, and to hold their hands up to getting it wrong. I might well buy one, as a 'cheap' Nixie-style clock.

[@superlegoboysz]

$150... Awesome. If they're still for sale in a while I'll probably get one, looks really nice now that its actually put together. The most satisfying part is they fixed it completely.

[@jjlacey1970]

seriously good channel. well done techmoan i always come here

[@TheCrystalGlow]

Nice recovery Gixie! I say this is quite the turn around from before. I do hope they succeed.

[@cak5171]

Love to see the redemption curve of the is product. Well done posting this.

[@Monad333]

Does anyone else hover their mouse over the timeline looking for puppets?

[@dh2032]

yes (none this time) its a missing bit with out the puppets at the end :-)

[@d1oftwins]

Yes, every time!

[@grfeld84]

I always look for the puppets! I enjoy them!

[@greenmoose_]

I do this!! haha.. I don't know why he receives hate for those skits - I love it!

[@NaieraDK]

Always.