I CAN NOT EVER RECOMMEND JCB AFTER THIS EXPERIENCE

[@berthongo8531]

I worked for a manufacturer of industrial gas turbines. I had quite a few customers tell me that our engines weren't any better than our competitors. The reason they bought from us was the customer service. We have field districts worldwide and although I can only speak about ours in Salt Lake, we would "no charge" them for a service call quite often unless they were negligent. Actually, we sometimes "no charged" them when they were negligent because they realized they screwed up and we didn't put the screws to them. We also always answered the phone. When I commissioned a unit, the customer had my cell phone number and they would often just call me to see if I could help them over the phone instead of contacting the field office for a service call. And hey, look at that, they just ordered our equipment for their next expansion. When customers are spending millions of dollars on the purchase your your equipment, you want to keep them happy. Sure, there were times when a customer was belligerent and when reason didn't work, we treated them accordingly. (No turbines for you! One year. No turbines!) Customer service is the best advertisement. Good or bad.

[@DonnieDarko727]

Lol

[@jos6216]

I concur!!!!

[@sccolbert]

I've had the exact opposite experience with JCB. I have 5 JCB machines, including two 3TS-8Ts. The only thing I would trade the teleskids for are 100hp teleskids. That said, my dealer is fantastic and that makes a huge difference. Sounds like your dealer is the primary reason for the bad experience, and that sucks.

[@bearkawiboy6246]

Lmao 😂.. I’d say them being junk is the primary reason!

[@WeeShoeyDugless]

​@@bearkawiboy6246 It's you that's the joke mate😂😂😂

[@warfare23455]

Jcb is coming out with a95-100hp skid soon just wait and it will come they were trying to stay away from def in skids but can’t anymore with the other big ones

[@rontopping2048]

​@@warfare23455no quality control, jcb pays minimum wage in Georgia. Junk

[@2000IX]

I feel he is bad mouthing JCB for mainly the dealership experience. I concur.

[@leslubiesdetienne]

I wont lie, seeing a person like you, with good business acumen and who has been in the industry for a while, struggle is a bit of a comfort. For one it gives me hope that there are still people out there who stand by their products and want to do right by their customers and for two I feel a bit less alone with my own struggles. I've returned two pieces of equipment so far and I'm stuck with one that I wish I hadn't picked up at all and gone to another brand. I worked in IT for years before getting into machinery related work and it's crazy how much it's a disorganized industry. No standards, lack of knowledge on their own machines, approximate details on attachment compatibility (GPMs reqs etc) and nonchalant attitude in getting things fixed right. That being said, I hope you figure out a good way out of it!

[@brettoberry3586]

I spent 20 years in IT before leaving happily to the cab of a CAT 430F... I managed a few different Help Desks and spent most of my time as a field tech. I understand EXACTLY what you mean by the disorganized industry of heavy equipment.

[@MrAndrewfreeman]

It's a shame because all the people I know who have used or owned JCB equipment haven't had this experience. I'm shocked to hear this story as a result! I hope someone at JCB sees this video and works to better their customer service. Unacceptable for such a world acclaimed brand to be acting like this. Edit: I live in the UK for reference. I don't think JCB NA would last in Europe!

[@oligultonn]

@@openphotoalso here in Iceland. JCB is the majority of wheel loaders, telehandlers and skid steers and a large part of our excavators. I have never had any of these issues with JCB, their equipment is top notch tbh.

[@HighImpactPodcast]

Thanks for the dam brutal (hands on truth). I was hatched in St. Louis County, Mo., in 1958. St. Louis form the 1940-s to the late 1960's was the 3rd largest auto maker, on the planet. Look at it now, from a distance. Should have killed this fake government a long time ago. Stop buying overseas crap. Do your best to buy only American, as much as possible. I redone and rebuilt an old wd45 allis Chalmers, still gets the job done on this small farm, it has the wide front and factory power steering. Excellent on fuel, simple, nothing much to break or wear out!!

[@m16ty]

Just looked up that wheel loader. What I found was a 7,000 lb tipping load, but that is a load in the bucket with a load of maybe 2' from the loader arms at most. No way that thing is going to lift 6,000 lbs at a 4' out center of gravity (8' long skid). It sounds like you weren't having a problem tipping though, sounds like the hydraulics just wouldn't lift it. Another thing to consider is these things are mainly designed for bucket use. The geometry is way different with a set of forks, especially picking a 8' long skid. You'd be better off with a telehandler for that task.

[@Waggysir]

man bought the wrong machine for the job but its everyone else's fault 😅

[@m16ty]

@@Waggysir Well they did tell him at the dealership that it would do what he wanted. Common sense would say otherwise though.

[@alanramsay463]

what did he say he wanted them for is the question

[@justanotherviewer52]

An unfortunate situation. Wow. Your local JCB dealer sure sounds like a winner.

[@blueboatone5653]

I know you're frustrated, but it says right in the JCB specs that the 407 loader is rated for a payload of only 3666 pounds. Even the larger 409 is only 4021 pounds. With an 8 foot length of pallet, 5 or 6000 pounds is totally unreasonable. That is a small machine. If it could lift it, I'm sure the back wheels would be off the ground. I think you would have been much better off with a used machine that is much larger. If JCB told you it would do the job, they were clearly wrong by their own specs.

[@GoodWorksTractors]

Payload isn’t what it can lift.

[@johndupre3157]

Dealer Salesman got ya… Not JCB.. Welcome to the construction equipment world. JCB Equipment is good. You didn’t know what you were buying, the salesman wanted a sell and that can happen with any brand.

[@tandtlandscapeandmasonry]

It’s all about your dealership. I have two teleskids wheel and track, a 215 skid steer and the 427 loader. They are all great with some issues. My dealership takes great care of us and treat us well. The boom and side door make them the best skid steers on the market for plowing, moving snow and Hardscape. But yes the track teleskid does need a 100 hp engine.

[@PawPaws_Place]

Not a fan of JCB because I’ve heard many stories like this. As far as minix I have a bobcat e42 with the extra 500lb weight. No complaints at all. It’s a beast.

[@kevingilbert9695]

This is a fine example why it's important to demo machines before you buy them.

[@martingibbs1179]

As a British person I'm surprised you've had such problems with JCB the company. In the UK JCB is a very popular brand and while I personally have no experience with JCB I've heard of no serious complaints either. I can only suspect there is some big difference with how the American market is serviced.

[@VroomNBoom]

Tbh I think it's a lack of customer service/customer support... I really want a 1cxt compact backhoe but I never pulled the trigger on it because of that exact reason even though it would be the perfect gravel driveway/landscape machine I wish John Deere, Bobcat, caterpillar, or case used the concept of that machine

[@SkylarHillShop]

I agree with his experience JCB is complete rubbish. I have a loadall that has been broken for 2 months now. The dealer said JCB doesnt have the part and hopefully will have it sometime in February......Thats 6 months how is that acceptable service? And thats not the first time ive had such an experience.

[@pauljohn6637]

That’s a shame. The JCB dealer you bought them off should of given you a working demo and you could of put it through its paces before committing to the purchase. Makes you wonder if they did PDIs before shipping them to you. They should of struck up an agreement with the original dealer you went to, perhaps transferring them in conjunction with the factory in Savanah Ga. Looks as if they are having dealership issues, and I have heard quite a few complaints about poor back up. JCB need to address this situation.

[@jonasmagnusson2099]

How many good cars come from England?🧐🤔😳

[@pauljohn6637]

@@jonasmagnusson2099 The British made Fords and Vauxhalls. British made Leyland DAF trucks and Ford/New Holland tractors. Komatsu excavators. We need to find out if the two JCBs we are talking about came from Britain or Savannah Ga!

[@soundsmith703]

I love your candor. I understand how difficult it is to keep the disappointment in check. Small businesses get shafted so bad and nobody gets to hear those stories. Keep your head up! Great content, keep up the awesome job!!

[@sbcmike2765]

Seeing this just makes me happier that I'm content with my old equipment that has zero computers.

[@funnyfarm5555]

And probably no DEF.

[@simonthebroken9691]

Thank you for the public service announcement. I appreciate the calm honesty.

[@roythorne4615]

It doesn't matter the brand, if you buy machines without local support you're much more likely to have a bad experience. Service is far more important than sales.

[@jerryfischer3988]

I love my JCB dealer never have I had the issues with it as you've had. I paid 67k in 2018 new. Used for ag uses and snow removal along with light construction. I've been very happy with it.😊

[@GoodWorksTractors]

Man, I'm really glad to hear it. Wish I could say the same!

[@lee85il]

​@@GoodWorksTractorsHow much do you want for the teleskid?

[@jerryfischer3988]

@@lee85il I sold it to a farmer. I paid 68k for it new and got 58k for 5 years and 700 hours later. I have cancer and retiring to enjoy what life I have left

[@americangunslinger2475]

The sarcasm was top notch...lol. Thank you for informing everyone about how crappy JCB treated you and their junky equipment.

[@acme855]

I can't believe how they treated him.

[@rearspeaker6364]

@@acme855 they make a rough terrian forklift with a gearbox 90 degrees to the driveline, failures soon a foot!!

[@showme360]

Its an America dealership, that may reflect badly on JBC, but does not mean thier equipment is crap.

[@2000IX]

Sad a dealer treated him this way. Ive seen some great 3ts-8t. He chose a small loader. He should have known. He is crying to get it traded.

[@tombarnes1871]

No one likes to get beat when you purchase a piece of equipment particularly when you are promised it would work!!

[@tomburton1037]

Looks like your issues are 80% dealer and 20% machine.

[@GoodWorksTractors]

Not sure what that matters? I'm 0 for 2 on JCB dealers. What good's a machine if there's terrible dealer support?

[@ManxAndy]

My first thought…..if JCB U.K. HQ knew about this, they would be horrified 😐

[@robby8958]

I'm not exactly JCB's biggest fan, but even I'm not impressed by your review. Firstly, why didn't you do a test drive of both machines prior to purchasing them ? That sounds like a rookie mistake to me. Secondly, a quick Internet search of the technical specifications of the 407 tells me that it was never going to lift the loads you wanted it to. Sounds like you didn't do any proper research prior to purchasing either machine.

[@go5582]

hi great comment. Always test drive and read the specs.

[@kennethbawol8800]

It seem to me this guy is always pushing kabotas a little torpedo work here our maybe it’s just me 😂😂

[@bambinipr]

Bought a 409 loader from JCB a year ago, 0 hour machine. 800 hours on it currently, I use and abuse it on a daily basis for farm work and hay operation and have never experienced problems with it. Sorry to see your experience with them hasn’t been pleasant at all.

[@chrisbryden8102]

This is a dealer problem not a JCB problem. The dealer screwed you on under sizing the loader. The dealer screwed you again on the skid steer service that is probably a nothing fix. You get a A grade on the whining about it though.

[@dclelectric7003]

The machine broke down! How is that a dealer problem?

[@chrisbryden8102]

@@dclelectric7003 Dealers have service departments that fix their equipment when the go down and they all need service at some point. He got screwed by the service department. Not going to watch the video again it was months ago but if i remember right he bright this in from another area and ended up at a local dealer for service. They lit you high on the priority list in that case.

[@gpcivil8807]

If the machine is good the dealer is irrelevant

[@chrisbryden8102]

@@gpcivil8807 Obviously you don’t own equipment let alone fleets of it. Every brand of machines break down at some point and a good dealer is everything.

[@kzaeytzev4810]

If you only wanted the wheel loader to move pallets, you'd be much better off just buying a rough terrain forklift.

[@Freedom_Half_Off]

You can find used forklifts with a 10,000 # lift capacity with reasonable hours for half the 160,000 dollar price quoted for the next loader up

[@free_electron]

The JD dealer isn’t stupid. He likely knows they’re junk and will also sit on them for ages before selling them. Plus neither can lift a wet paper bag and their service support is junk. Thanks for the heads up as I will stick with bobcat, Deere, cat, Kubota, and Takeuchi

[@Porty1119]

Exactly. As for the machines listed on Facebook Marketplace, there's a big difference between listing a machine for $95k and *selling* it for that price.

[@hhazelhoff1363]

Always buy a machine that has great dealers support near buy. Almost all major brands do outstanding work. I have recently bought a couple of Kubota 97 and have been extremely happy with them. And you can’t beat the financing and warranty. Incredible power.

[@nathaniellyon4855]

@GoodWorksTractors My first ever skid loader was a 333G. It's a beast of a machine. For some reason I got it in my head that I wanted something a little smaller, which at the time we were doing some things at our customer's homes and a smaller frame size would have been nice. So, I traded my 333G for a Cat 259D3. Huge mistake. Cat had no power compared to my 333G. 3 months later I am trying to get another 333G, but no one around me seems to have them. I ended up going with the 3TS-8T, even after I saw your video on how you were potentially regretting your 3T purchase. Is your 3T a 2022 model? I know according to my sales rep, lots of improvements in the 2023 models. For the machines weight, I gotta say it feels much more nimble on it's feet than my 333G felt. I'm sorry to hear all the trouble you've had with JCB. So far I have been very impressed with the quality of JCB. A couple of things to point out. It sounds like maybe you have an electrical malfunction on that boom arm. You had mentioned in one of your videos that the machine bogged down while going up even the slightest of hills. I live on a hill, a decently steep one at that. My driveway is 1/2 mile long and at the end of it I have to go uphill to get to my home and shop. In 2nd gear my machine goes up it pretty easily. You can tell you're going up a hill, but you could tell that in my 333G as well; my 3T does not bog down in the slightest going up hill. It sounds like you might have some electrical issue in your 3T preventing full power to the machine. One last comment I'll make, you were wanting to lift 5K with your 407 Wheel Loader. If you look at the spec sheet, it's only rated for a payload of 3,666lbs. That's no excuse for the dealer to not fit you in the right machine, so that's unfortunate, I don't think that is JCB's fault. There is no excuse for no visual site indicator on the quick connect system, that is just poor engineering and design. If you'd like to ask me about my 3TS-8T machine I'd be more than happy to talk with you. One more thing. If your dealer is a National JCB dealer, they should not be charging you trip charges. JCB if you are the original owner of the machine will cover all those costs. You shouldn't be charged anything to get a JCB certified technician out to your home. Sounds like you have some bad dealers in your area. Anyway, I'd love to chat with you regarding the machines. Maybe I can lend some more insight.

[@flick22601]

I'm 74 and learned the hard way. Buy Deere, Kubota or if you're rich, Cat. Buy LOCAL from a good dealer. My local Deere dealer is fantastic from sales through service and repair. They even provide help when I am doing it myself. Cost more? Maybe in the short run but definitely not in the long run.

[@Mac-i3m]

Deere has been junk since Hitachi parted ways.

[@flick22601]

@@Mac-i3m - People have been saying similar things about Deere since they first opened their doors. People also say similar things about manufacturers in different product lines. Examples include Ford, Chevrolet, IBM, Apple, Marx, anything made in Japan, China, (whatever you choose).

[@Mac-i3m]

@@flick22601 i think thats why hitachi broke off the 30+ year partnership.

[@chrisd.9513]

Good morning Courtney, so sorry this happened to you but it seems that it is all to normal these days. Thanks for your honestly.

[@brownwarrior6867]

8:50 What you’ve discovered is you have zero patience and never read the handbook.

[@GoodWorksTractors]

You didn't listen, but not suprised. I read the manual in full.

[@derekdreke4990]

Super surprised 😱 this is a perfect example of a company and the dealership helping their customers! I always thought the teleskid was a nitche piece that was a game changer 🤔 but being lower HP is not good 😮

[@TheRealFoonus]

This is one reason why I bought a tilt deck trailer.. you can tilt the deck and pull the load off. Lot cheaper.

[@Ramblin_Rob]

I feel for ya. Can’t say that I’d be mad at the JD dealer for the trade in number. They would be taking your regrets off your hands.

[@glenpaul3606]

Nonsense...The dealer gave him lousy customer service and then Deere said they would make him a good deal....what a joke....insulting what they offered him....hope he didn't buy anything from them. They sound like a shoddy car deakership...charge you full retail and then lowball wholesale on the trade.

[@tomneedmorebeer5525]

Anyone can make a skid steer quick attach, JCB is the first with a Skid Steer Quick Detach

[@KenSiefert]

The problem with renting them out is that it voids all warranties (as if said warranties were any good in the first place.

[@GoodWorksTractors]

I know it doesn't with JD as that was a big selling point with their salesman. As far as JCB, it appears their warranty is in name only... WINO for short :)

[@outlander330cc]

I remember warning you that JCB is garbage on your first video about them. We have a telescoping wheel loader and it junked the high pressure fuel pump at 200hrs, they blamed us and wouldn't warranty it. $17k to replace the entire contaminated fuel system.

[@glenpaul3606]

Wow...only 200 hours...what junk...and no warranty. Steer clear if British made JCB...

[@AlanSanderson-u4t]

High pressure fuel pumps seem to be a problem on a lot of diesel powered equipment, including pickups. On most pickups they are covered by recalls. Nobody seems to make one that lasts, and when they grenade, they contaminate the injectors and plumbing.

[@outlander330cc]

@@AlanSanderson-u4t Yes, and they should be covered by recalls if not warranty on equipment as well, but the company chose to blame us for using american fuel that has less stringent standards then european fuel. Like we can import fuel...

[@alanramsay463]

​@@glenpaul3606 the machine is designed and made in Savannah......

[@1chish]

@@glenpaul3606 Have they moved the UK to Savannah Georgia? 🤣🤣

[@osagejon8972]

You have completely talked me out of a JCB teleskid. Thank you for your truthfulness. I demoed a JD 50G and didn't like it I would move up to the 60G. My JD dealership wasn't treating me very well so I moved on and ended up with a New Holland e60c and absolutely love it. Nice big cab for us tall guys.

[@rontopping2048]

Your new Holland is built by Hyundai. Great machines

[@adamderschan4147]

Worked at a jcb deaper for a short time id almost bet miney teleskid has one plugin not clicked in all way almost everyone we went through would have on plugin randomly not completely plugged in and causing intermittent issues

[@shawnlangley7482]

You have such great customer service, it must drive you nuts to be treated so poorly by the dealers.

[@michaelmanion795]

I traded a Kubota skid steer and mini excavator for a jcb1cxt. The salesman who set me up with the machine said it was basically like a Swiss army knife and it definitely was because it felt like I had stabbed myself in the throat multiple times after buying it. I was never more happy than when an equipment exporter bought it off of me so I could buy another Kubota...

[@551moley]

I've got some old kubota's and some slight newer JCB's going to either local dealers you basically feel raped with the prices for parts, I like to support local suppliers but there is a limit. £105 for JCB coolant temperature switch at the dealer, £35 online same part (brand).

[@rontopping7811]

Yes that's a different animal. Slow , unless like a tractor. Teleskid will blow your mind

[@enratranav7682]

Ridiculous question: On the teleskid, what position is the emergency boom lowering valve in?

[@uphillbattle6068]

Hey bud. Hate you have had such a bad experience on these machines. We have always enjoyed your channel and the wealth of information you provide so just keep them coming. On the equipment It is possible the teletrack/steer/frankensteer/track has a short in the connection at the solenoid where the fluid is released. I have seen this same thing on multiple machines but more so on machines that have leaks. Typically the connections are moisture resistant but really they are not completely. If one was to locate the solenoids at the fluid dispersion you typically can see right away by evidence of the actual connection being moist. In the grand scheme of things raising the teleboom isn’t a big deal and simply disconnecting the hydraulic lines for that cylinder will let you raise and lower the boom with little fanfare, at this point you could tilt the cab to access the hydraulics. If it were in my shop that is exactly what I would do first. Hope this helps and thanks for another great vid, stay warm, in the 40’s here in North Ga Ric Also typically the connection will cause a short between the 2 poles within the connection point. Simply cleaning them with electronic contact cleaner and installing dielectric grease will prevent it from shorting again. It is that simple. Once cleaned and dried , grease with dielectric reattach and back to work, it could be many other things but typically this is the most likely culprit if all other functions work. Voltage drops if it is spread through a larger plane rather than an intended, add more area then there is less to measure.

[@brandoncrimmins6296]

I demo’d a Teleskid for a week with a former employer. And we all came to the same conclusion… It was an incredibly comfortable machine to get in and out of. Has a couple of neat features, but there was just something about it that wasn’t quite right. It was almost like the uniboom didn’t push into piles or the ground evenly. I wonder if the Volvo is any better…

[@rupertbradley8501]

The Volvo was built by JCB - exactly the same

[@brandoncrimmins6296]

@@rupertbradley8501 that may be the case. But John Deere uses New Holland to manufacture their Skid Steers and the Deeres are much nicer to operate than the New Holland machines in my opinion…

[@stirv6462]

John Deere doesnt have New Holland making their skids. That was 40 years ago.

[@brandoncrimmins6296]

@@stirv6462 post some proof and I’ll amend my comment. But I’ve personally used parts from either machine to fix the other. So at the very least they’re using a shared design. I’ve looked into it many times over the years and never seen definitive proof one way or the other…

[@stirv6462]

@@brandoncrimmins6296 They used to be the same skid steer. Deere definitely had new holland building them. They still use the super boom design that new holland created but new holland no longer does. New holland is just a case now. Look at the youtube video "buying our first john deere skid steer-gold key ceremony" Tour the dubuque works factory if you don't believe me.

[@terrymcgillicuddy8056]

Thanks for your honesty. Kubota all the way for compact equipment.

[@fsj197811]

You want.... About 90% of the cost of new for a machine that's having a problem and has to be hauled to the dealer to be fixed? Doesn't sound like much of a deal to me but then I'm not in the heavy equipment market. Thanks for sharing.

[@GoodWorksTractors]

It'll be fixed before being sold, don't see what's strange about that.

[@JT-qf4it]

Dealer support is very important no matter what you buy. If you purchase a piece of equipment from a dealer far from you, you will have trouble if service is needed. I purchased a Kubota SVL75-2 from a dealer 100 miles away because of price. When I needed warranty repair, I took it to a local dealer and it sat there for 3 weeks before they looked at it.

[@bryanduprey2394]

We have a bobcat mini loafer at our work. It's impressive for its size. It will dump in a tandem dump truck

[@Lucky4wd4840]

Never buy from a dealer far away. Stay with your local dealer if you want service!

[@CDFJCB]

Exactly. Unfortunately the way warranty is set up the selling dealer is supposed to be responsible for supporting it.

[@TexasSheepdawg21]

Thanks for the heads up. Let the free market work like it’s supposed to.

[@scottquenstedt1]

With respect to the wheel loader not lifting the skids. I’m surprised JCB does not offer published load data at various load centers. I’m even more surprised that anyone would purchase (or sell you) a small 100K wheel loader and expect it to function like an off-road extendable forklift that is equipped with substantial counter weights and designed for heavy loads at various load centers. Completely different applications.

[@allenandsons4768]

I am surprised he didn't do a little more research into that wheel loader. Tipping load is 7300lbs on that machine. 5000lb-6000lb skids with potentially a center of gravity 4ft away from the fork mast. Way over loaded. I think the dealer needs to properly train their sales department, and I also think he should of looked at the specs and noticed the maths not mathing, especially since he is an equipment dealer himself. I am an equipment dealer in Alaska, even the best skid steer forks are only rated for 5500lb to 6600lbs at 24" center of gravity away from mast, the skid steer quick attach mount would of been my first indication that you aren't lifting 6000lb skids on a daily basis. No clue on why he needed a 100k tax write off and didn't just by a forklift for the same price.

[@HobbyHardwoodAlabama]

I looked at the track loader about a year ago and the service call mileage for warranty was the deal breaker for me. The dealer was a long way off, and to get a service call was $1,000 which is ridiculous. Why should I have to pay if their machine breaks?

[@claudenormandeau9211]

This can and will happen to all equipment today. The dealers can not take a machine back from a guy with 30 hours on it. Many of us have been in this exact same predicament. Monetarily, it is best to keep them and hour them up, whether that be by renting or using it your selfs.

[@LTVoyager]

Is there no operator manual or specification list that says things like the lift capacity and the time required for the mounting pins to lock?

[@GoodWorksTractors]

Nothing about taking 30 seconds for the pins to lock. Specs are online for lift capacity, but incredibly confusing. That’s why I had to lean on the dealer to interpret.

[@LTVoyager]

@@GoodWorksTractors I just looked up the 407 and it took only 30 seconds to find the payload. It is listed as 3,666 lbs. I agree that there is no definition listed for what exactly payload is, but generally that is the weight that can be lifted and transported safely. And generally lift and payload capacities are “best case” scenarios with the load close to the lift point, etc. No way I would believe a dealer that tells me that a machined rated by its maker for 3,666 lbs would lift 6,000 lbs on forks where the CG of the load might be 3’ away from the lift point.

[@GoodWorksTractors]

@@LTVoyager I appreciate you thinking I'm that level of dumb and perhaps I am, but I didn't just call them up and buy it without having several serious discussions about what I needed to do and have them explain what the numbers meant. They had larger machines that they could have made more profit on. This was their recommendation after those discussions including them talking to other folks within their JCB dealership or perhaps outside their dealership.

[@LTVoyager]

@@GoodWorksTractors I never questioned your intelligence. I am questioning why you are expressing frustration at JCB when it seems that the culprit is the unnamed JCB dealer. Why not call out the dealer? Talking about the wheel loader here. It sounds like the skid steer is a different issue.

[@GoodWorksTractors]

Because at the end of the day, this all rolls up under the JCB umbrella. From poor quality, bad manuals, goofy controls, funky operations, bad dealer support...this is all the responsbility of JCB. You go right to the top. Same with my business. If I add dealers to sell my products, you better believe I'm responsible for them. It's called pride in ownership. Dealers are part of the JCB brand. This is all JCB.

[@AppliedOCD]

Informative video, Courtney! What a terrible customer experience you've had with JCB! Hopefully your experience will steer others clear of this company that really isn't work doing business with. Sarcasm suits you well! You need to sprinkle it with a little passive aggressivism for the full effect.

[@1chish]

This was a dealer screw up not a JCB screw up. Plus the fact he was overloading. But hey keep waving the flag ...

[@charliebowdrey4353]

Sounds like the service alone is enough to say not to go through them for anything

[@alexannal]

From the UK. I can say we view jcb as one of the best best bits of kit. My equipment is ued every day without problems. My competitors have changed there equipment 3 times over my equipment. Get a jcb 530-60 farm special. Do more than you will ever need.

[@ronevans852]

It’s really sad that these dealer want tell you the truth about these Machines. Who do you turn to for information. Really sad.

[@alangraham8926]

Dear sir I watched this out of general interest as I like JCB brand I am so surprised at the shoddy service and the lack of in field fix! I think your critique is totally justified and so surprised at JCB North America that would not last 5 minutes in Europe. I do hope your new machines serve you better!!!

[@Lanninglongarmmowing]

JCB will not be happy about this video. Don't be surprised if you get a call from corporate. They aren't going to like this.

[@spannerdog123]

Might want to re title this as the JCB skid steer is designed and manufactured in Savannah Georgia.

[@AdamSmith-uv6kr]

We do not make any equipment purchases without a demo onsite doing what we intend on it doing. Doesn’t matter if it’s something I really need or want. You’d of been better off staying with Deere and having them bring a semi of toys out to you to try. Their wheel loader is super tough and would pick your pallets up. Unfortunately Deere knows a lot about other brands as well and they honestly sound like they do not want them. They are junk junk junk and they would rather lose a new sale then get stuck with those two units

[@blorph1]

Just watched this video on TV and then made the effort to find it on the computer so I could write this. Your well deserved frustration was palpable. So sorry for all the issues these machines have caused. Praying that you can get this all worked out satisfactorily. Thank you for taking the time to make this video and so many others for all of us. A ranch owner in PA.

[@themintlord4744]

Replace those machines with Takeuchis or Kubotas, you'll be much more pleased. The doors roll up on the skid steers so you can still get out with the loader up.

[@Ninjump]

I have the exact same JCB Tekeskid and this shook me . Your dealer should be trying harder to make this right. Escalate to JCB if not! We do residential construction and the specific reason i bought the JCB is that it max lift height corresponds perfectly with the roof heights of our builds. The mecalac 6mcr was just a little too short, though sometimes i wish i bought that machine. My only real gripe with the JCB is that the controls are incredibly sensitive and not in a good way. There is a big dead band on the boom control before anything starts moving, and then it can be really fast/jerky. Makes things like running a jib boom attachment and setting trusses frustrating and fiddly. They even have a "dead band reduction" setting but I haven't found this to have a noteable effect. If anyone knows more about it , help!😅 Hope they can get your boom moving and you can rent these machines to a break even. Great video!

[@CDFJCB]

The older teleskids can be adjusted with laptop. New series can be done in the screen.

[@rontopping2048]

Been updated joysticks controls are totally different now , 2021 and up joysticks are now connected to seat . Sensitivity adjustable

[@Ninjump]

Yeah we have a 2022. MyChoice lets you control sensitivity on the tracking but not on the boom or bucket..... Which is what you really need especially if you are doing some fine stuff with job attachments etc.

[@CDFJCB]

2022 you can also adjust bucket and boom sensitivity from laptop. Then user can select in screen L (1-2-3) at any time. Each 1-2-3 can be set to be different to suit owner preference.

[@Ninjump]

This is really interesting! I will have to talk with be my technician about it. Thank you!

[@Notch8]

I was looking at used backhoes and found some JCB's I was interested in, but am so glad I didn't get them. Being older models they would have a few things wrong and every time I would try to find parts it was near impossible so never went through. I ended up taking delivery of a TYM T474 last week. My dealer was only 3 miles away and was great.

[@trcass1]

i can sense the frustration. sounds like the service after the sale is lacking from the dealers.

[@tuckt6180]

Ashame, ole reliable 333G for something better we suppose, glad I caught your video I will stick with Kubota, ty

[@firstnationsindian8062]

Dude!!!! You just saved me a load of money and troubles. Thank you.

[@leonardrice2830]

Wow. I’d never have thought any ill of JCB.

[@Naatkin]

What did the lift specs say ?

[@Quercusalba205]

Ever consider a telehandler for what you need? Run all you SS attachments also. Love your channel!!!

[@ianthompson2802]

I was a jcb tech the ac is 99.9% of the time the thermostat. Ive seen machines with worse problems one needed a new boom tipping link and loader valve. Its either no issues or problem children

[@AdamTDelisle]

Hate that you’re having these problems but this was a great video! Very funny!

[@matthewjones8509]

The jcb skidsteer are all made in the USA!!!

[@giii7599]

Still doesn't change the fact they are trash.

[@garethifan1034]

Sounds like more of a problem with Jcb aftersales service in North America than a problem with the machine itself. Jcb has always been known to build sturdy reliable machines. From the UK - been using JCB since the 1960's.

[@kivetts04dmax]

We rent equipment on job sites, Lulls and scissor lifts etc. we had a brand new scissor lift that rolls almost 2’ after you let off and the lulls are junk. Everything JCB is junk!

[@lcee6592]

Wow, what a boat load of issues! That has to be infuriating! They look like good machines but apparently not only not suited for your needs but all the other issues!! Yes, I would be ticked off!

[@JawzXlives]

We have a 505-20TC telehandler, and we've never had any complaints about the power of the machine. We use it pretty heavily every day in a compost operation, it shifts the weight and has great maneuverability. *But* we've had multiple hydraulic issues with it. Leaky/cracked fittings, burst hoses, leaking pressure reliefs, blown accumulators, failed electro-valves and several limp mode engine events and constant complaints from the ECU about low temperatures during winter - duh! It's COLD, we let it warm up before we do any work with it, but it yells at us like it's about to explode every time we start it on a cold day- extremely annoying. Our dealer is meh, not the worst, but they seem to always be busy doing field repairs *cough-reliablemuch-cough* and often can't fit us in in a timely manner. As a result we've learned just how much of a PITA a compact telehandler is to service. There's not a wasted cubic inch of space on that machine, which is great for packaging and a nightmare to get tools and parts into. The machine is very good at the job we need it to do... As long as it's working and not leaking fluids at high rates. It may in fact be the least reliable machine we have on the premesis, but it does work that would require a compact wheel loader, a skidsteer and a forklift to replace... So.. 🤷

[@tool_time]

Hello, unfortunately I can only agree with you. I am from Austria and bought a mini telescopic loader about 10 years ago. especially for agriculture. They call this line "agri", the problem was that it overheated after a few meters on the road in the summer. jcb forgot to install the air conditioning so someone from England came and retrofitted it. Every 200 hours the oil seal on the front cardan shaft was defective and much more. We decided to swap but no one wanted to buy this vehicle used. The JCB dealer assured me that the next larger model would not cause any problems. He gave me more money for the old JCB than anyone else, so I decided to risk it again. The new one is called 525-60 (€80k) hmmm.... the technician from JCB drove up on this machine for the first 20 hours. I picked up the device and after 2km it was hot too! Then 20 hours later they throttled it down, new software and the heat is okay. ok what the heck... fall we want to load crap and the next problem.... when the telescopic arm is raised relatively high up, it can't tip out far enough to unload a shovel... maximum just more is not possible... great job JCB!

[@sgrams3578]

Thank You! Good or not so good machines the dealership is the doorway and if they don't help then direct contact with the JCB manufacturer, don't go down without a fight, spending that much money gives you some power.

[@MarkSmith-cz3by]

The other big problem with JCB is if you ever need parts for a JCB that is out of warranty they charge you three times more for the same part compared to if you bought one for cat John Deere or Case

[@NoobPirate2]

We bought a JCB 270T in 2020. had the exact same AC issue you have and they never figured it out either. But the service department was quick to point the finger at us for not cleaning the filters. You could do a complete service on the machine and when running hi-flow for about 30 minutes, it was like you flipped a switch and turned off the air conditioner. It would cool running standard flow but after a couple hours it would stop cooling. Also a few weeks prior to the warranty going out, we took it in with a whining noise. Turns out the hydraulic pump went out and sent metal throughout the system. Had to replace the pump and drive motors. Luckily this repair was under warranty. We sold it shortly after this (1200 hours) and bought a Cat299. This machine and the service and warranty have us asking why we ever bought something other than a CAT in the first place.

[@jameswilson9142]

I am from uk we have numerous Jcb machines over the last forty years, they have given no more problems than any other brand of machine. Your dealer is not very good at all, our dealer is 80 miles away and would respond immediately, sending a service person out or bringing the machine to the shop and leaving a replacement. JCB needs to look into the distributor and dealer network in USA, we get product surveys from JCB about the machines and our dealer to see how they are doing. This is obviously not happening in USA.

[@trentstractor]

The JCB skid steers and teleskids are made in Savannah, GA, USA.

[@marshallevans9457]

Do you not do any homework when you spend that kind of money? A simple internet search shows payload for the loader at 3,666 pounds. Also, my previous employer had a fairly new deere loader about the same size. Attaching a bucket was the same as what you had to do. Push and hold forever without any way of knowing except for curling down bucket down. So that's not just a JCB problem. Where I work now we have 2 JCB's the old one is great the new one is an electrical nightmare, so that point you made is valid.

[@GoodWorksTractors]

Payload isn't the amount it can lift. I'm dumb, but not that dumb. All my points are valid whether you agree with them or not.

[@ricksanchez7459]

I hate that you are having so much trouble out of them. We can really hear the frustration in your voice. Do not get mad at your wallet. Renting them out is a great idea, lets you get some hours on them, get the issue worked out and they will be much better machines. Years ago, I worked as a heavy equipment mechanic. In my experience, field techs arent what the use to be. The guys that know what they're doing aren't leaving the shop... so I would suggest doing whatever it takes to get the units back to their shop every time you have an issue.

[@lukedaoutdoorguy7639]

It's a bonus fun game with your loader. "Will your bucket stay on? You have to play to know!"

[@disenfranchisedcitizen1432]

Contact your state’s attorney general and see if the Lemmon Law applies to that JCB.

[@lifeonmttammanyridge2565]

I think the guy who engineered the pilot controls in that machine was probably an avid gamer that love to play Mortal Kombat. With all the secret codes and rapid button, pushing over and over again just to get the character you were using to do some special move.

[@wilsonbobcatservice4151]

If u let off and on button 3 or 4 times they lock quicker. I had same problem.

[@TheRealFoonus]

Looked at some of those JCB skids before i decided on our Deere. Glad I did. I've had the same experience with Deere and the offers they give in Canada here. Apparently they have a computer system with a set price for the purchase of used machines and attachments. Its usually 50-60% of market value at best - You're better off advertising it yourself and selling privately. Sorry about yer luck. Thanks for the video!

[@claas6504]

Sounds like you and a dealer problem, rather than JCB. Would be interesting to hear the other side of the argument? I'm not accociated with JCB.

[@jamessmith5459]

Sounds like a dealer issue. I'm sure you would get the same experience with any other brands they sell

[@ArtietheArchon]

the fact you are trying to be fair in spite of how frustrated you are says a lot about you

[@badzbradzgoodyz6477]

Thank you for changing my mind. I was about ready to trade our 2010 S650 bobcat for a JCB. I will trade for another Bobcat now. Thanks again.

[@murphychris9811]

uk person here the stuff we send to you is shit the JCB stuff we get here is great deal with it

[@heartland96a]

I ve had a camera system that blanks from time to time for no reason I can explain , what brings it back to life is unplugging and reconnecting the cable to the camera , the units I have have three cameras Front interior and rear , it’s the rear that has this issue perhaps this might help

[@GoodWorksTractors]

Turns out that the original dealer tied it into the same circuit as the A/C. So, it took them both out.

[@heartland96a]

@@GoodWorksTractors dang , sorry you have had such an experience with the JCB.

[@theminiatureconstructionco4556]

Seems to me your biggest problem has been with the dealer, not necessarily with the machines. The wheel loader being a case in point. The loader is a good machine, but not the machine you needed for the job you had in mind for it. It's a shame you can't try these things before purchase, like test driving a car! Its a lot of money to fork out, on a salemans recommendations! 😮

[@sheaton954]

thank you for giving an honest opinion and feedback, so many times youtubers don't do that. The humor was great given the bad circumstances :). I have the same experience with BMW motorcycles, horrible company to do business with, never again.

[@geedubb-q1u]

I googled that model(JCB 407) and it stated it has a 3600 lb payload limit and you said you needed 6,000-8,000 lbs?

[@GoodWorksTractors]

I’m not sure what you think that number represents, but it isn’t the max load it’ll lift. It’s not even close. Go look at the entire chart they have in their specs with dozens of numbers. It’ll only confuse you more.

[@jamesmiller7211]

Sounds like you need a Telehandler type forklift.

[@GoodWorksTractors]

Had a Manitou for awhile