Grand Design does right 🔥 Supplier under fire.

[@LizAmazing]

🧲🧲🧲 LINKS 🧲🧲🧲 🚩Support this channel and the work that I am doing to bring about change in the RV industry: -- www.patreon.com/LizAmazing ✉ Sign up for my newsletter: lizamazing.com/ Support the work that I'm doing by making a PayPal contribution: www.paypal.com/ncp/payment/FLA2AAPTM4XQ2 **If you'd like to be interviewed about your RV ownership experience (good or bad), email me at [e-mail] 🛒 Liz Amazing’s Amazon Store: www.amazon.com/shop/lizamazing ***As an Amazon Associate I earn a small amount from qualifying purchases. You don't pay any extra AND you help support the channel. Thank you! NOTE: This channel does not condone threats or violence of any kind. If you are upset or outraged by acts of dealer or manufacturer misconduct featured in this video, I encourage you to utilize lawful means of expression, including NHTSA for safety issues, and online forums for further discussion. 📺 Videos mentioned Can we trust our RV? kzbin.info/www/bejne/qKDan6Oeo86kfKM THIS was missing from their new RV: kzbin.info/www/bejne/bJ-roGyundGnbNU Is KZbin HIDING my channel? kzbin.info/www/bejne/fmKbeKyQm8t6hZo Update on their RV nightmare: kzbin.info/www/bejne/rqfOp41mnL90bqM $800,000 Tiffin motorhome disaster: kzbin.info/www/bejne/mmm4kJhme7V0g7c Tiffins responds to motorhome disaster story: kzbin.info/www/bejne/ioCWhqhjgMiEgqM Living in a Lemon- in the repair shop! kzbin.info/www/bejne/nqu6f4OOrLuiptk This video caused Jayco to buy it back: kzbin.info/www/bejne/an2Zmmevp5mqrpI This video caused Alliance to buy it back: kzbin.info/www/bejne/hofCqqegod6Nbdk This video caused Fun Town RV dealer to buy it back: kzbin.info/www/bejne/jpbMd2mio9qshbs This video caused Tiffin to buy back an $800,000 motorhome: kzbin.info/www/bejne/ioCWhqhjgMiEgqM 💙💙💙 Shout-out to our Patreon Super Fans. Thank you so much for your support! 💙💙💙 Andre Balogh Mary Adham Patrick Armendarez 💙 Join me on the Patreon community and get the inside scoop before everyone else! - www.patreon.com/LizAmazing

[@mhughes1160]

As Alan Shepard said …………. Built by the lowest bidder . LoL 😂

[@hippiebits2071]

I really appreciated how this couple returned not only to share their update but also further educate people regarding reasonable expectations. The warranty extension is quite encouraging that real progress is being made.

[@lyfandeth]

Hi Liz. Not surprising you got a c&d letter from lippert. Maybe all the rest of us should invest a buck and send THEM c&d letters ordering them to cease and desist from all further operations until they can get an ISO9000 certification for their process control?

[@LizAmazing]

Wouldn't that be awesome if they got that certification? Thanks for your comment, and for watching!

[@steventucker5750]

I agree but the issue is people are just not getting involved. This translates to all parts of our society. If more folks knew they were being held accountable things would be very different!!!

[@joewoodchuck3824]

Great idea!

[@allan9603]

@@LizAmazing Thor got a real good Cease and Desist letter from me, I can't write here what I said, but it included a lot of @#$% and )(*&^ ....😂 😂 Humor me Liz 😂

[@earlhunt2815]

I'm WOW grand design doing the right thing? Mercy. I have to change my tone about them. Too bad Winnebago bought them out. But Thor is the real devil... buy a Thor and go poor.

[@DonFarmer-hq5sw]

True journalism holds the power to make change through public exposure ! Good work Liz. ❤. You and this channel are making a difference 😊

[@HomesickforAlaska]

I am retired and my wife is retiring soon and we have put our previous retirement RV plans on indefinite HOLD, specifically because of the tsunami of RV problem's that seem to be increasing every year over the last decade. We had several new campers and trailers (Four Winds and Jayco) in the 80's and 90's when our boys were young and we loved all of them and used them extensively and I don't remember any real issues with any of them. I would not trust anything coming out of almost any of the current RV manufacturers and basically have to gamble and cross my fingers that I got the rig that was put together correctly and that someone MIGHT make it right if there is something wrong. I just don't need that aggravation. If I want to gamble I will go to Vegas, not to an RV dealer.

[@Cybersawz]

I feel the same way. Why spend your retirement years in aggravation with an industry that has NO consequences to provide a QUALITY product?

[@toddtonis]

I agree with you. We bought an older Airstream (1986) which was well taken care of by previous owners. While camping over the past few years, we've met some other Airstream owners who have trailers built in the last 2-10 years that have told us to "Hang On" to that older Airstream as they don't build em like that anymore after sharing with us all the problems they've had with their new trailer. So, I think this pattern of poor quality control exists in many RV or trailer manufacturers.

[@G..G..]

Smart indeed.

[@RantzBizGroup]

Accept for Prevost, I agree completely!!!

[@therealcomment1811]

Liz.. I love what you do to help these people... I am an RV owner but have not had any major problems just yet.... never let these companies intimated or threaten you.. just keep doing what you're doing...

[@jimmorrison9656]

Sunlight is the best disinfectant.

[@markgrehlinger7117]

I've been shouting it from the rooftop for over a year now.LIPPERT IS ABSOLUTELY 100% COMPLICIT IN THIS FRAME BREAKING FIASCO! If LIPPERT are not "man enough" to tell a manufacturer of RVs that the manufacturer must purchase heavier frames - THEN LIPPERT IS A CO-CONSPIRATOR!!!!!!!!

[@Patrick_Armendarez]

Yes, they were smart to deflect and through manufacturers under the bus. And yes the manufacturers are at fault and GD is now owing up to that. Lippert is complicit and they need to own their role and work harder to build a better product and to be a better partner.

[@norm5785]

Does Lippert inspect their welds?

[@charlesc5983]

@@norm5785the superstructure is not welded to the frame. It’s bolted to the frame.

[@timothyjones1576]

​@norm5785 would say no as they look like dog turds. Some areas not enough heat and others burn through. Playing with lives for the sake of a buck.

[@crazaceinc]

I disagree! They get told to make a frame by the crappy manufacturer! ATC!!

[@jeffhatmaker817]

Keep shining the light on these issues." A picture (or video) is worth a thousand words" is not just a saying. Pictures and videos are objective evidence that expose the defects that plague these high-dollar RVs.Manufacturers and engineers need to stand by their products.

[@nikkifleming6290]

We had a 2018 (build date 7/17) GDRV Momentum 397TH and it was solid! The majority of issues started after Winnebago purchased GDRV in 2018. Then the virus years (build dates May 2020-?) made things way worse. I hope GDRV has gotten back to their roots that earned them a good reputation.

[@leerod]

Maybe some cash appreciation to Liz for all Her hard work ?

[@Absaalookemensch]

Well done Grand Design. They listened to Liz and their customers.

[@LizAmazing]

Thank you for being here and for making the channel the force that it is!

[@billmalec]

They should have fixed it in the first place. They get no props from me for doing it only because they got called out in a video.

[@Absaalookemensch]

@@billmalec Enough people call them out and it'll cost less in lost business and repairs to do it correct from the get go.

[@billmalec]

@@Absaalookemensch they get called out all the time by the people that bought from them and have a warranty. They should fix it the first time.

[@kal7049]

Grand Design probably thought it’s cheaper to fix the defects than defend a massive Class action lawsuit. They would have definitely lost the law suit and they would have gone bankrupt. I can’t imagine anyone buying a RV from a bankrupt company that failed to fix their defective products.

[@Dakota-xi6cg]

I'm so glad RVer's can get help through you to put their lives back together again, and get help with all these problems. I'll never get an RV in my old age, I'll just be happy where I'm at.

[@bonnieson4989]

Rv owners need to get legislation going to protect rv purchases, lemon laws enacted.

[@GDRVMajorIssues]

I am literally working on that as we speak. Will be pushing for federal safety regulations just like any other vehicle or trailer that requires a VIN, license plate, and travels on U.S. roadways. The NHTSA is not responsive enough to the overall problem here and this will require legislation.

[@milesb4231]

Glad to hear about a Grand Design success. Lippert is concerning though and the weak link.

[@maryh3438]

Happy you are in a better place with your RV. I understand how your wife feels. Prayers for Happier Trails. Thank you Liz because you are amazing.

[@LizAmazing]

Thanks so very much for being here, Mary! Have a great weekend!

[@Patrick_Armendarez]

She is much happier now. We have nearly 4000 miles on the rig with only a valence coming loose. But I attribute that to the bad roads coming through Louisiana. We are taking the RV for some renovations. We are very confident in our rig.

[@dudettegirl3261]

I and my neighbors who are all full time rvers know that during the covid lockdowns dealers started manufacturing with used parts out on new rigs. Because of supply. They won't tell you that. It, if it's a part they cant get and you cant see they just skip it. I had my hot water tank develop a leak 3 years ago. No heaters in stock.....was nightmare. Do not buy any rv built in 2020 or after. I bought an older tin bunkhouse in 2017, seven years old. No problems except the water and heater went after 10 years. Best of luck to you all.

[@joygarrett8397]

So many people talk about how these are depreciating assets & how they are not meant to be used a lot. Well, if you want 200-300k (or less or more) they Should be built for moving, going down the road, etc!! Standing up to that!!!! Even the smaller “cheaper” trailers should be able to withstand more than 2 trips out a summer! They are RVs . . Meant to move down the road. So build them that way!!!

[@LizAmazing]

Exactly right, Joy! And they used to build them to last, for sure! Thanks for watching

[@dangeroustoman]

And the roads were pretty crappy if not gravel.

[@garygerard4290]

shouldn't all these 'fixes' be incorporated into the assembly line? I'd think a company that produces a product that does what it was designed to do would quickly rise to the top of the industry. Produce a great product - make a fair profit and the customer will beat a path to your door.

[@joygarrett8397]

@@garygerard4290 I agree. Maybe offer FEWER choices (do we Really need 4 color choices &5 floorplans for EACH Length of a unit)? Fewer but Better (folks can still custom order). In their efforts to “please most of the people most of the time” they are falling Way Short on quality & reliability!

[@wikolib6821]

Glad Grand Design stood behind their product. Axles, frames and the strength of the floor are huge factors with toyhaulers. You have to check your axles and frame carefully. And you have to be careful not to overgross your trailer which is easy to do. I got out of toyhaulers and went back to ultralite travel trailers because all I was hauling was surfboards and bicycles. Our current ultralite "couples coach" a '19 Keystone Passport 2520 GTWE has two 3500 pound axles and a GVWR of 7000 pounds so it's not under axled. It holds my surfboards in the front basement and a Honda 2000 generator in the RR compartment which is why I chose the floorplan. All systems go, I just had to replace some staples with RV screws on interior trim and replace screws with SS bolts and washers on the plastic wheel well fenders which are famous for coming loose. I run with empty black and grey tanks and and a half tank of water unless I'm dry camping so it's usually running about 6000 pounds towing, an easy tow for my half ton.

[@grantmarut7488]

I bought my RV at White Sands in Summerdale Al Great experience Family operated Great service dept all around will recommend if you looking

[@todddubler2091]

I can tell you first hand, that taking it to the factory service center in Indiana DOES NOT guarantee a proper fix. I was dumbfounded at the poor and hazardous work a tech actually did at the factory service center. But that was more of a bad tech then the manufacturer. The manufacturer was willing to fix the issues, the technicians just didn't have the skill set to actually do it correctly. Great job Liz!

[@carrief7342]

I am so happy for you both, Patrick and Bea! Grand Design came through and made things right! I love your positive attitude and encouragement to others. You are on the road now and enjoying yourselves like you should be. Many blessings 🥰 And thanks, Liz, for all your hard work helping this couple to get things resolved. You are Liz Amazing! 🥰

[@markshelhart8338]

Made a really great point about towables having certain limitations and the need to stop marketing them as fully contained mobile houses that can be moved daily.

[@DP52001]

Amazing how so many/most companies only take action AFTER feeling the threat of true ramifications to their business - not because they stand behind their product(s) and customers...

[@kristinel4279]

Wao. I haven’t own an RV yet and still research around. I learn so much from your channel! Thank you so much

[@DexKoontz]

This actually makes me think I can get back into the market to upgrade and look at Grand Design! Thanks Liz!

[@dennishazeltine7877]

Keep up the good work Liz I have such a bad taste In my mouth with the RV industry I bought what used to be a great RV in my Jayco Eagle 5th wheel only to end dumping money into it month after month once the waranty was up Thor and Jayco wiped there hands of it I want to get rid of this thing so bad and down size now that the Grandkids are older and not camping with us as much but I don't want to start over with another junk...So Liz don't be intimated by Lippert keep up the goid work, Lippert definetly has skin in the game on this fiasco.

[@mobelue]

Liz, if you had helped me with a $200k, $500k, or $1 mm mistake like I’ve seen you do, I’d feel compelled to send you an appreciable check. I hope these victims you rescue are showing you some big-time love. You’ve earned it!! I know you are growing your channel, but it’s not comparable to what you are doing.

[@frostyjim2633]

You need to mind your own business

[@JulieBeyerRDN]

@@frostyjim2633what are you talking about?? He is right!

[@Itsa_Mea]

Seriously? Folks are coming on her channel providing footage for her to produce a video that in turn is giving her publicity and payment from KZbin. They don't owe her a dime. It's rediculous to even suggest it.

[@timothyjones1576]

​@@Itsa_Meathere is an application fee for her to look over your case. Beyond that I can't say for sure but if anyone feels compelled to compensate her I'm fine with that as she is saving lives in a sense.

[@H.pylori]

Amazing Liz did an amazing job with this case. Thanks to the couple featured in the video for sharing their experience. Before social media, these issues would have been ignored by the manufacturers. They have clearly disregarded one of the main tenents of TQM (Total Quality Management) which was popular in the 1980s: the cost of doing the job right the first time is much smaller than having to do the repairs on a faulty product. So many other companies that embraced TQM have also forgotten or ignored these principles....Remember FORD and its Quality is Job #1!"

[@earlhunt2815]

Thanks Liz... You rock

[@LizAmazing]

Thank you so very much! I sure appreciate your support. Have a great weekend.

[@EarlSimpson-k4j]

Liz, you are certainly a force to be recon with. I so glad for this couple was taken care and I hope others will to. That gentleman was very well spoken and I am sure is glad to have gotten the action he got. 5 Stars 🌟🌟🌟🌟🌟 for all involved. Liz I may have said this to you already, but you are the Ralph Nader of the RV industry. A very sincere thank you for what you do. I hope to meet one in our travels and thank you personally. God Bless & Stay Safe.❤

[@mrsqueenb6711]

Competition is a good thing. When there is a monopoly in any business consumers find the manufactured quality goes down to save a buck. When consumers have a choice & leave that’s when manufacturers step up the quality to bring customers back to their products.

[@dansiemens1455]

The rv industry seems to hide behind there contracts. Its really needs regulation to protect consumers. I think the big question is this violations of national traffic safety acts as having a frame break suggest that it should be a recall to address safety concerns.

[@johncaruana6406]

Thank you Liz for all that you do.

[@ohioclassCcamper]

Sounds like grand design, Winnebago have stepped up finally.

[@bobbypaluga4346]

Liz you are a miracle worker as well as a very kind, caring and empathetic lady. Thanks for helping all these owners.

[@andrewhoughton9465]

well done Liz. That's a great credit to your work

[@jasonradmacher8013]

Good on Grand Design. While they may not be the same company as they were prior to the Winnebago purchase, it's good to see them making 'right' by this couple. And yes: Quality metrics, standards, and reporting in the RV industry my have to be legislatively compelled to foster change. Keep it up, Liz!

[@donnabowers3762]

Thank you for all you do!

[@MarkSDCA]

Good job Liz and Grand Design. I had written them off the list of potential RVs for me but they have made it back on.... with a thorough inspection tho.

[@olebloom1641]

Good to see a manufacturer stepping up.

[@carldraus]

👏Thanks!

[@LizAmazing]

Thanks so very much, Carl!!! I sure appreciate your support. See you in my brand new video right here: kzbin.info/www/bejne/oKDGo3Z_r9yUb7s

[@cindyrose4155]

Time for a Class Action Lawsuit!

[@danlaur7973]

That's great that these particular folks got their issues addressed, but what about all of the other folks out there that may have bought the same brand/model & didn't benefit from a nationwide letter/email writing campaign to get their rig fixed?

[@CozyLivingMachine]

This goes to show that exposing the truth really does have an impact in this industry. I certainly respect the leadership at Grand Design for changing their minds and finally doing the right thing, I hope they have developed a new ethos for the future to make customers happy like this without such frustration.

[@dougnorton5143]

It's nice Liz that you're giving accolades to Grand Design, but let's not forget that it took a lot of people shaming them into finally doing the right thing. Kudos to them for finally doing the right thing but, what about the next customer. Will they do right by them without having to be dragged out kicking and screaming first?

[@GDRVMajorIssues]

They did right by them only because they made them sign a non-disclosure agreement like they do with everyone else despite it being a manufacturer defect or warranty. as I always say, "This is what they do!" (Grand Design that is)

[@Ekanselter]

Good job, Liz! Sounds like GD has decided they want to be around long-term.

[@tishb62]

I am happy that GD stepped up and did right by these people. I know more people happy with GD than not. Thank you Liz for all these videos and things you’ve done to help so many.

[@BillyLapTop]

Regarding warranties. A company issues a warranty for a set period, then a year or two down the road the company folds and those warranty claims wind up in a bankruptcy court and are discharged. One should ask these manufacturers before hand if those warranties are underwritten by an insurance company for the full term originally stated, in case the manufacturer fails. It is what you don't know that can hurt you a whole lot.

[@BrilliantDesignOnline]

I think GD saw a firestorm of bad press affecting their bottom line as in no new sales. I am really glad they took responsibility, but I wonder if is a thing where YT beat them over the head by numbers, but what about little guys with no access to YT and the sway of that influence. They HAVE to communicate with customers to resolve issues, because if they do not communicate directly, they will receive communications indirectly by BAD word of mouth, which will sink their ship. Tell the stockholders to take a back seat, because we are going to do it right and it will cost a lot, but in the long run, it will be WAY more profitable, having a sound product, happy customers and an empty service department because of no problems. I was a design engineer for a coach company, and I can tell you a significant amount of lost profit was caused by visits to the service department to fix stuff that SHOULD have been addressed on the line, before the coach ever left the production, not to mention customers who had to travel BACK to Oregon to have repairs done that should NEVER have been needed, if the machine was built properly to start with.

[@robertcolpitts4534]

From what I've been reading and hearing, the firestorm got Winnebago's attention, and GD was told to clean up their act "or else" because it was costing them money! I'll bet since they (Winnebago) picked them (GD) up because of their quality and reputation.

[@edcassella8052]

Thank you for sharing and yes well done Grand Design. Don’t stop! As for Lippert, by sending a C&D to Liz only proves that Lippert is not a quality product. Just last month we look at purchasing a new RV and discovered many inferior Lippert products installed on the RV. That coupled with the poor build quality in the past few years have turned us off from buying any new RV.

[@TeriWalker-q9e]

Will you be in Hershey? I wish there were more KZbinrs like you instead of watching people bla bla bla while traveling down the road. You do all of “us” a great justice. Thank you so very much

[@EricMaffettone]

Here within the first 12 minutes!!! Thanks for your weekly updates Liz. I'm planning for my future with thousand trails thanks to you!!! So excited to be a mobile massage therapist.

[@LizAmazing]

Yes!! Thank you, Eric. I'm so excited for you to be joining Thousand Trails. I've saved so much money and met so many new RV friends because of them. If you have any questions, contact Joanna here: form.jotform.com/joanna_depace/LizAmazing

[@charlesc5983]

I’ve seen many videos on this . Now lippert can say they built the frame to the manufacturers specs. Then grand design overbuilt it and stressed the frame. But having said that , when lippert had the first frame break reported to them , if I were them I would have said wait a minute or reputation is on the line. I would have started working more closely with the manufacturer and say hey we ain’t gonna provide frames if your going to over build on them.

[@ronhall3686]

He mentioned the key word "monopoly" aka sole source. The Indiana Attorney General needs to enforce " Anti Trust" monopoly laws against Thor and Lippert.

[@Patrick_Armendarez]

Competition is needed.

[@V3N0W0U5]

Liz, thank you for the channel as well as the spotlight on the issue. I am having serious issues with my GD Momentum and it is currently in the service department due to roof trusses collapsing, it doesnt have a rear patio awning and it is on the build sheet from the factory but they were back ordered and GD just wanted to get it out on the market and a "we owe" is better than holding the unit and doing the right thing. Nails coming up in the front bedroom. None of the bay storage doors close properly nor do the entry door to the garage and the garage restroom door. The restroom door put a hole in the wall during the first trip from the dealer (about an hour). UGH! I want GD to just buy mine back. I am active duty military and live in my RV. I even had to go out and buy another RV because I couldnt afford a hotel anymore. Thanks for listening (reading)!!

[@myexpressways4106]

I had a 2018 GD Imagine that had the Lippert suspension mounted out of alignment resulting in a catastrophic tire failure. The damage included punching a hole through the floor as well as exterior trim damage and a wheel destroyed. That ended up being covered by warranty after I made a reasonable request. I sold that trailer in 2023 and replaced it with a new 2022 Gulfstream Vintage Cruiser, purchased in December 2023. Warranties were effective upon purchase date. In May 2023 after approximately 2000 mile being towed, the right spring broke and put me stranded near San Francisco on Memorial Day weekend. After calling Gulfstream and Lippert, I was able to get warrenty repairs made and to continue my travels to Oregon. Except. The left spring was fatigued to the point of near failure, too. After proving I had not overloaded the suspension (Cat Scale receipts) I arranged lower cost repairs at a shop in Eugene, OR, I requested that both springs be upgraded from 2000 lb rated three-leaf springs, to 2200 lb rated four-leaf springs with labor costs covered, too. Lippert agreed to this proposal and now I am back on the road, feeling safe and satisfied at last. I believe I benefitted from your channel and the network of RVers who speak out in support of one another and the RV lifestyle, full-time or camping only. We are all in this together! Thanks, Liz!🙏🤗

[@LizAmazing]

Wow, thanks for sharing your story. So glad it all worked out. Yes, there certainly is power in numbers. Thanks for being here and happy travels!

[@redpanda_7008]

This is why I can’t justify buying a used camper. This is proof someone traded in a lemon which will just be sold again to another person. I couldn’t sleep at night knowing I did something like that.

[@G..G..]

Good job Liz 🎉🎉🎉

[@patrickmckowen2999]

Great update 👍 Thank you Grand Design for stepping up. Cheers

[@LizAmazing]

Thanks Patrick, have a great weekend!

[@Patrick_Armendarez]

The did great work on our rig. We are very happy.

[@WestsontheMove]

They stepped up for one couple who had a video about what happened to them and that is why Grand Design "stepped up". No other reason. Their kryptonite has always been KZbin videos exposing them but this video gives them public adoration. They are right now continuing to avoid a bunch of their customer on my "Grand Design RV Major Issues (5.2k members) Facebook site. They are pawning them off on dealerships who are not qualified to do the repairs, let alone diagnosing them. They are still trying to blame their customers for Grand Design's poorly designed and engineered RVs. There is way more to this story than what Patrick and Bea's experience was. So disappointed with this.

[@CRE8TEDbyGod]

Had a couple issues with my Grand Design but I fixed them myself and in general I’m happy with my rig.

[@rhondameyers1632]

I'm pleased to learn that Grand Design stepped up to the plate and took care of their rig and apparently others. Let's hope the warranty topic spreads across the industry.

[@kathykeene2092]

I am super pleased that Grand Design did the right thing. If they keep it up, they can restore their reputation. Lippert? Can you do the same?

[@GDRVMajorIssues]

@@kathykeene2092 This was not doing the right thing. This was Grand Design getting exposed and using Patrick and Bea's case as a social media marketing ploy. Not the first time they have been using this strategy.

[@e-bikeskibum7141]

Liz...I am so proud of you. You are doing an amazing job helping these RVers. You are an angel in disguise!!!

[@sgilman1985]

Good job to GD. Applaud them for doing the right thing. People predominantly RV’ing are folks that have saved most of their lives to be able to do this…to rip them off after a lifetime of effort to buy this unit…massive ethical let down if the product isn’t supported.

[@jonathancarreiro1955]

Hi Liz, great channel. my wife and i are looking to buy an RV and we were wondering if you have any videos of your top 5 picks of quality RV’S?

[@greg9180]

Great job Liz!

[@JimPenix-u1v]

For the outrageously high prices of these rigs, there is absolutely no reason the quality isn't better. It's pure greed from the manufacturers.

[@charlottelavalette8236]

Great video Liz . Your talent’s at work. Wonderful info . Hope you are being rewarded for your hard work. Enjoy your weekend and I hope you get back on the road soon . Char 🐼

[@richardthomas1743]

YAY!! Way to go Liz!!

[@kal7049]

I have a feeling that Thor is going to have to defend a Class action law suit soon. Especially when there are $800,000 Class A Tiffin units involved. And a major lawsuit needs to happen. A big RV company has to take a massive hit for the entire industry to improve and for the US government to step up and create regulations. You don’t see this happening to tractor trailers hauling heavy freight. Grand Design probably thought it’s cheaper to fix the defects than defend a massive Class action lawsuit. They would have definitely lost the law suit and they would have gone bankrupt. I can’t imagine anyone buying a RV from a bankrupt company that failed to fix their defective products.

[@postersm7141]

10:36 the problem is the industry won’t change, because there is no competition. The big companies buy up all the little companies to satisfy their shareholders. There’s no longer competition because there’s only a couple of companies that own everything. Until people start voting with their wallet, this sort of thing won’t change. This is a great video, but this is just the beginning. This shows how big corporations have to listen to social media instead of threatening their customer base. They keep trying to threaten people like Liz with cease and desist letters, but social media, and where the people have a bigger voice. Keep up the good work and keep voting with your wallet and then and only then, things will change.

[@robertcolpitts4534]

Several items caught my attention, but these stood out: 1) Lippert has a monopoly on frames/chassis for trailers, doors, appliances (Furrion), and RV furniture (Thomas Paine), and 2) People load the storage with a lot of unnecessary "stuff" without paying attention to the payload capacities or axle/tire ratings. Number 2 is quite concerning since many RV owners I know have never weighed their loaded trailers to see if they are over the GVWR. That was the first thing we did with our 2015 Palomino SolAire7 25 ft travel trailer. The unloaded weight matched the sticker unloaded weight, so that was good. That gave us 3240 lbs payload, which gives us a lot of breathing room. Since we're looking for a new 5th-wheel in the sub 30-ft range, we're looking for payloads greater than 2500 lbs. There are not too many units out there that meet that weight criteria. We normally travel light (tools, clothes, a small amount of food, 1/3 tank of fresh water), so that should help. We were lucky with our current unit but I am wondering if the manufacturers weigh units as they come off the assembly line and generate the stickers from those numbers. I certainly hope they do but one can never tell for sure. If they don't, how do they the actual weights?

[@Javelinjoe73]

We have had a couple 5th wheels campers, when doing repairs I had to get into the walls. I don’t know how these stayed together going down the road. Tiny wall studs, joints stapled together, sloppy, cheap construction.

[@realfoodcures]

I am a first time RV owner when I bought a new 2022 Thor Scope. I used it the first summer but then it had 4 recalls and parts that were broken from the factory. General RV did some repairs during the second summer. The third summer (right now), I used it once but it has spent June, July, and August in the repair shop again. 2 summers in a row I have not been able to use it. I contacted Thor and told them they need to buy it back but they won't even guarantee that they can help me in any way.

[@kal7049]

Your post may get lost as just a reply. Contact Liz directly for help with your Thor. I have a feeling that Thor is going to have to defend a Class action law suit soon. Especially when there are $800,000 Class A Tiffin units involved. And a major lawsuit needs to happen. Some RV company has to take a massive hit for the entire industry to improve and for the US government to step up and create regulations. You don’t see this happening to tractor trailers hauling heavy freight.

[@kathykeene2092]

That’s a very sad and frustrating story.

[@GDRVMajorIssues]

@@kal7049 Mostly all of the RV assembly companies in the Elkhart County, Indiana region are guilty of this poor and in some cases dangerous manufacturing or better yet assembly. Stop buying anything made in elkhart County, Indiana and maybe then we will start seeing some change! The Indiana Mafia (as many of us call them) have been getting away with this for decades and now they are being publicly exposed. Start looking into RVs made in other states like Oregon or California who also build their own frames to a better standard. RV employees also need to start a workers union to fight back the abuses they are also going through in many cases. Remember this also, RV assembly companies and dealership are in this mess together because they created it together and they do nothing but deflection and delay. I have no sympathy, knowing what I know now, for dealerships either. I sure as hell hope Lazy Days does close their doors and RV assembly companies like Grand Design have to buy back all that inventory that they are stuffing dealerships with.

[@JP-mu3xl]

So, get rid of all the dealers and go factory direct like escape trailers, apparently sells direct to the public

[@Patrick_Armendarez]

I like that.

[@scotttovey]

Good to hear there are those in the industry that are beginning to pay attention. Personally, if I were running one of those manufacturers and running into these issues habitually, I would make the move to bring the frame production back in house where I would not have a third party supplier, diminishing the quality of the product in order to make a higher profit.

[@Patrick_Armendarez]

There clearly needs to be more competition for Lippert. That alone drives better quality. And I have seen some other frame makers starting to get increased orders. RV manufacturers need to drive more parts and frames competition.

[@scotttovey]

@@Patrick_Armendarez If customers started asking for a frame not made by Lippert, that would send a very quick message to manufacturers that customer are not willing to purchase a lemon.

[@livefreevinnie]

I had the same issues with STO. However, I’m so glad they finally stepped up with their CS. Now, I tell nothing but good things about Storyteller Overland to people who asked me about my rig. I will not hesitate to buy another van from STO.

[@kerplunk38880]

Grand Design chooses to buy the parts from Lippert. Grand Design is accountable.

[@leelossi1257]

Way to go Liz!

[@cbcb135]

Keep up the great work!

[@LizAmazing]

Thanks so much for being here!

[@michelmichael8957]

A few taughts. Thank God they dont built boats like motor homes. Yes both of them go through abuse. But boats don't have an excuse like rv's. Second as much as Id like not to see government mandate. If they don't make them liable like our cars. It will not get solved. Because they have no accountability at all on them.

[@danrandall794]

Kicking and screaming but so happy they stepped up. It is the best business decision to do that. When I was in the service business I learned early on the best course of action was to ask the customer what they wanted and then do it. I so enjoyed the shock on there face when I said happy to do that. Want to talk about a customer for life and a great advocate. You can't buy that kind of advertising. Thanks for what you are doing Liz!!!

[@LizAmazing]

Thanks so much for your support, Dan. I'm thinking the entire RV industry is waking up to the fact that they NEED to help their customers or risk some very bad publicity. Have a great weekend and see you in the next video.

[@Patrick_Armendarez]

That is smart business!

[@ebutuoy272]

Thanks Liz , I'm not an RVer ,but I discovered your channel and I'm hooked. Keep up the good work. There are far too few people with your courage and sense of right and wrong ​@LizAmazing

[@jccanifru]

Whatever you sell, I would buy from you.

[@johnniemoore2228]

LIZ You are sooo valuable to many folks that need to know what's going on, like me. thank you Lady you are such a blessing .. happy travels everyone ....

[@LizAmazing]

Thanks so much for your support, Johnnie, and for making the channel the force that it is.

[@johnniemoore2228]

@@LizAmazing thank you ms liz, what you do is crucial beyond comments..

[@dsan2910]

Love❤ hearing the good stuff! Keep it up Liz! Does airstream have these issues? Is this a price point thing?

[@ricknolte6846]

Lippert seems to be the common denominator in many RV problems, whether it is a frame, Furrion appliance or Thomas Payne furniture.

[@LizAmazing]

They are the biggest supplier so there's that, too. Thanks for watching, Rick. Stay tuned.

[@timslawncare5904]

Lippert owns half of Elkhart county and the RV industry as a whole is in the crapper, all RV’s are slapped together. They push and push to get the numbers. In 35 years of working in the industry I’ve seen it all. None of them are built for longevity, PERIOD!

[@travismull944]

Nice to hear but I wouldn’t purchase a Grand Design anymore after they sold out. Unfortunately it seems all the good manufacturers with good quality and value get bought out and then turn to crap.

[@jondonahue7163]

At these prices, I'm surprised the Chinese haven't set up sales and warranty repair here for their own RV brands. But their focus is on electric vehicles. For the time being, Grand Design and Lippert are safe from serious competition on quality and price.

[@LizAmazing]

Sure hope that changes soon. A little competition would be a good thing! Thanks for watching, Jon.

[@jeffreyjones8032]

Thanks!

[@LizAmazing]

Thank you so much, Jeffrey! I really appreciate your support. Have a great weekend.

[@jeffreyjones8032]

@@LizAmazing Thank you, Liz. I was planning to purchase a motorhome and travel some for retirement. Life circumstance changed and that wasn’t possible. Plans now call for a mid-size towable. I have been appalled at the direction that the RV industry has taken, and Tiffin has been one of the biggest surprises! I like that Grand Design is starting to come around! If they do it right by taking care of their customers, and straighten out their quality and service issues, we consumers will beat down their doors to do business with them. We’re hungry for that kind of company. Lippert, are you paying attention? Liz, what you are doing is so important and the RV industry needs to know that MANY like me are watching and listening. My small thank you donation will hopefully be one of many from the crowd. Keep doing what you are doing and know that many of the silent masses are paying attention.

[@josephfitzgeraldnsw5794]

I can’t believe rust protection doesn’t come standard on metal parts from the factory. You would think they would do that because it would be very cheap and it would make their product better quality, which would give them a better name.

[@markdanielczyk944]

Awesome!👍

[@BigBisalreadytaken]

Good job!

[@lyfandeth]

I wonder if Grand Design knew enough to clean the carriage bolts, then apply thread lock before they put bolts on them?

[@Patrick_Armendarez]

I have been told yes. At some point I will check.

[@karap5882]

another victory thanks to Liz! :-)

[@Kingskruisin]

I've been researching alot of rigs. By far, rockwood flagstaff stand out superior. They've been in business 50 years. When covid came they didn't hire a bunch of people without experience. They kept all employees the same and put out quality rigs.

[@Patrick_Armendarez]

Good to know.

[@billmalec]

Lippert sucks. Period. Our furniture peeled. they offered a 25% discount on new (price- inflated) furniture where they'd make even more money. I told them where to stick it. They were way way way too nice talking about them. I know for a fact a company that refused to paint their products because of their reputation.

[@steveaddie3461]

very good news

[@LizAmazing]

I'm pleased whenever an RV company is responsive to their customers. Thanks for watching, Steve!

[@waynesmith2549]

Shout out.to.Grand Desigm.for.steppimg.up. Lets.give.Grand Deaign.a cheer as the earned.a thumbs up on this one. Lippard is due for insider employee to.expose.the bad quality

[@GDRVMajorIssues]

No! No shout out to Grand Design for fixing their manufacturing defects and sloppy work after trying covering up it up. This is not all on Lippert either even though Patrick made it look that way 100%. They have their blame of course. Grand Design spec'd these frames out and anticipated some push back until people like Liz and myself expoed them and how much more massive this problem really is. Stop waving your pomp pomps for this corruption that effects so many people and especially when they are full-timers and displaced from their homes.

[@borabora4480]

It seems that these rigs are simply under engineered on top of the poor training for techs in the field. The engineering concerns extend from the frame to all the parts so given Lipperts involvement, they seem to be the main culprit. the weight issue is real.the industry wants to market these toy haulers to dreamers to carry what these folks would like despite they can not actually perform to that level. this approach is not limited to the RV industry. Consider the EV industry and the promises that have been made. Buyers need to understand the reality versus what they would like it to be. Good on Grand Design for steppng up. I can only hope that this is truly not a one off repair but they follow through. Now I wonder if they will start using carriage bolts instead of lags on their new builds each time despite Lipperts suggestions. Will Grand Design continue to market these toy haulers without the warnings of the weight issue?

[@davidbryan9577]

Yes Lippert must be part the blame if they tell the RC co how to fasten the structure and it fails.. I have been to plant 19 of Lippert and have seen a great number of frames as well as so many other things they supply to the manufacturer that are built into the design. and it all started there! and like the manufacturer, its build fast and get it out to be paid for.. right or not!

[@QueenBeaTravels]

The sad part of all of this is that in another 5k miles it might all fall apart again. Think about how many NDAs have been signed.

[@waltermycroft1560]

Liz, you're more than amazing?

[@roslyndrake6702]

I would like to buy a new rv maybe even an older one if well cared for however after all the problems I’m waiting another year or two until quality becomes a high priority again.

[@mikefoehr235]

Since Lippert makes so many frames for different RVs, what about DEXTER...our ROO has a DEXTER TORSION axle...so has anyone ever had anything bad or good to say. I can say i l❤ve our DEXTER AXLE...ZERO ZERO complaints.

[@LizAmazing]

Glad to hear this, thanks for your comment, Mike!

[@Patrick_Armendarez]

Good to hear.