Gucci bag repair, Worst experience!

[@UkilAbdolla]

The variety of textures in the COPYMAXS pack is impressive. From smooth leather to textured suede, there's something for everyone

[@MyNOLADarling]

Wow, I had a similar experience and will never buy another Gucci bag. Brought my three-way bag (can be worn as a backpack, shoulder bag or messenger bag) into the Gucci story because I'd lost one of the backpack straps and needed a replacement. Instead of just using the style/model number and ordering a strap, they insisted on sending the entire bag off. I was told that the repair would take about 12 weeks, but four months later, I still hadn't heard from them. After calling and not getting a response, I went to the store, and after 15 minutes of searching they finally found my bag---unrepaired with a letter on Gucci letterhead saying that they couldn't locate the necessary hardware for a replacement strap. Mind you all they needed was ONE hook to make a replacement strap, or TWO hooks if they couldn't match the hook on the remaining strap. While I have a hard time believing that a 95 year old luxury goods company doesn't maintain a hardware inventory for at least a few decades of product releases (my bag was only 3 years old) for this kind of repair, I find it even harder to believe they don't have any repair people on staff competent enough to figure out hardware substitutions. Given that Gucci's shoddy repair/replacement service is on par with other established brands like Fendi and Prada, I've decided to either spend more for an Hermes bag or just buy a less expensive Coach bags, since their higher end bags are really comparable in quality to Gucci and Fendi, while their repair operations are far superior.

[@ladyb7588]

Girl that is ridiculous and I agree with you. I believe they did loose your bag too. Well that's good they replace the bag. Hopefully this bag will be ok. Thanks for sharing your experience with us and Happy Holidays to you.

[@penniesjourney4lyfe748]

+Lady B Thank you! hope you have a wonderful Holiday as well! thanks for watching....

[@dianacansino3509]

I bought the Marmont small bag less than 2 weeks ago and today I noticed the strap has a small mark, it looks like is peeling, same thing the zipper part, like is going to start peeling soon, so I’m thinking of taking it back cuz I don’t think that’s a normal 1 week wear issue. So I took it today to the Gucci store, and the SA told me that in her “ professional opinion “ the peeling is normal, after one week of use? WTF

[@penniesjourney4lyfe748]

Wtf no way .. did u get it exchanged?

[@dianacansino3509]

@@penniesjourney4lyfe748 I left it at the store so they sent it for “inspection “ they told me it will take 2-3 weeks to get a response if is defective or not.

[@Cristianandtupac]

i bought the marmont mini online and it broke off from the handle looks like its missing a screw

[@Cristianandtupac]

@@dianacansino3509 to wait that long fuck that rich ass company i spent too much i swear

[@debradurling317]

That's really bad service. I have a bag that needs repairing but I'm not taking it there lol. Mine has come undone on the handle strap to . I'm thinking of repairing myself 🙄 Or a local shoe repair. Thanks for the heads up. I don't have a recipe so can't get a exchange

[@WASP-ee7ey]

Not an isolated incident. I took my tote bag for repair in June 2015 to the Houston Gucci store. Long story short, after multiple phone calls when the estimated 6 weeks time was up, come to find out the bag CAN NOT be repaired. They gave me store credit and I got a different tote. Same time of the year and same soft reasoning. My thought: these to be repaired bags got lost or stolen🙄

[@penniesjourney4lyfe748]

Wow that's terrible I'm sorry you went through this too! 😢 I sure hope they figure it out. Hope you have a wonderful day and thanks for watching

[@BellaBellz007]

Whatttt ... why didn’t they just send ur bag back so u could have gotten it fixed somewhere else

[@bheycostales-reveche7340]

Hi. I have question. In your gg supreme tote bag, in the zipper pocket, is there another zipper pocket inside????

[@penniesjourney4lyfe748]

There is a pocket but no zipper

[@WASP-ee7ey]

Not an isolated incident. I took my tote bag for repair to the Houston Gucci store. Long story short, after multiple phone calls when the estimated 6 weeks time was up, come to find out the bag CAN NOT be repaired. They gave me store credit and I got a different tote. Same time of the year and same soft reasoning. My thought: these to be repaired bags got lost or stolen🙄

[@nicoledean7598]

could you do a review on your little bag with the crossbody strap.

[@007stylist]

I sent in my Gucci luggage purchased in 2012 they kept the bag six months only to send it back with a note saying it was vintage they no longer have the parts 🤷🏾‍♂️ I didn’t get a replacement or store credit 2000 + out the window and is 2012 really vintage

[@penniesjourney4lyfe748]

wow that is just unacceptable. I will never go back for any repairs there. Sorry to hear that happen to you. maybe you can sell it on a consignment website and get money for it. Good luck

[@xiomanaxoxoxo3212]

Big piece of luxury plastic . We just be fools .

[@yellowbutterflybliss1170]

What is the name of the smaller back. It seemed it is not available this time in their catalogs.

[@Zylerslife]

Please post more videos’😍

[@xiomanaxoxoxo3212]

Big piece of luxury plastic.