Handling difficult handyman customers. (8 Tips)

Handling difficult handyman customers. (8 Tips) Handling difficult handyman customers. (8 Tips) In this video we talk about how to deal with handyman clients that can be difficult. Here we give you 8 Tips to deal with a troubling client and a difficult handyman client!
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00:00: Introduction to difficult clients
Handyman discusses challenges of dealing with difficult clients
Offers various strategies to address these challenges
02:35: Eight tips for dealing with difficult clients
The video outlines eight specific tips for dealing with difficult handyman clients
The first tip is to actively listen and let the client vent their frustrations.
02:35: Eight tips for dealing with difficult clients (continued)
The second tip is to show empathy to the client and acknowledge their frustration.
Phrases like "I'm sorry you're feeling this way" or "I understand that you're upset" can be helpful.
03:18: Client feedback, even negative, can be valuable
Listen actively to client feedback, even if it is negative.
Not all feedback will be accurate or useful, but it can provide valuable insights.
Use client feedback to determine if the client is a good fit for your business.
04:58: The power of apology (even if it's not your fault)
Author suggests apologizing for your own shortcomings in the situation, even if the client is primarily at fault.
This doesn't mean forgetting the client's wrongdoings, but taking responsibility for what you could have done better.
While an apology might not prompt the client to reciprocate, it can help de-escalate the situation and allow you to move forward.
06:08: Setting boundaries and de-escalating the situation
When a client is rude or aggressive, set boundaries and refuse to engage until they calm down.
Explain that you're happy to talk respectfully once the situation de-escalates.
This helps to regain control of the conversation and avoid further conflict.
06:52: Focusing on solutions and avoiding blame games
Avoid blaming the client, even if they seem entirely at fault. Take responsibility for your own shortcomings in the situation.
Focus on resolving the issue rather than assigning blame, which can keep the conversation positive.
07:05: Documenting communication and protecting yourself
Clearly document everything, including emails, texts, calls, estimates, invoices, and work orders.
Ensure proper signatures on documents to demonstrate clear communication and protect yourself in case of disputes.
07:34: Staying calm and collected
Avoid getting drawn into arguments with the client, even if provoked.
Maintain a calm and collected demeanor, focusing on solutions rather than negativity.
09:27: Building a brand to attract ideal clients
Brand for trust, well-being, and professionalism: This attracts clients who value those qualities, reducing the likelihood of attracting difficult clients.
Build online reputation: Positive reviews, testimonials, and referrals from satisfied clients can attract similar ideal clients.
10:23: Working with ideal clients to attract more ideal clients
Do great work for ideal clients: They'll refer other ideal clients to you, expanding your network of good clients.
Avoid bad clients: They'll refer similar clients who are likely to be difficult.
10:37: Networking with other professionals
Network with professionals in your field: Learn who the good and bad clients are through mutual referrals and shared experiences.
Partner with professionals who share your values: Their clients are more likely to be compatible with your business and less likely to be difficult.

[@handymanjourney]

What type of difficult client have you dealt with in your business?

[@jaychristopher4167]

Don't ever apologize.. Nothing good will come of it and they'll use it against you

[@lighthousewindowcleaning8665]

Rather than apologize when a customer complains Try saying thank you. It will elevate you to a higher level. I’m sorry, is it admission of doing something wrong which is not always the case. “ Thank you for that suggestion, I can apply that to my next project“ It works great

[@handymanjourney]

Love it!!

[@danstheman33]

Never apologize unless you've actually done something wrong. If you have done something wrong, then absolutely, be honest in all matters. But don't take on the burden of guilt or responsibility for something that should not be yours to bear.

[@handymanjourney]

thanks for your comment!

[@mikehinkens4823]

Well said

[@handymanjourney]

Thanks bro!

[@harrytinker2328]

This video is rich with wisdom and good advice.

[@handymanjourney]

Thanks bro!

[@b.michaelbrown1117]

Right on time!

[@handymanjourney]

I am glad this was helpful!!

[@whysprs]

Had a client this last week that i fired. Was making accusations amd talking down to me like I was stupid. Smh i told him we was done, and he was still non stop for 2 days strait blowing up my phone with texts. Luckily I use google voice so just dropped his number into the spam folder. Ended up eating some of my cost over the past few weeks with this guy so I was done after he wanted so much more for no more pay.

[@handymanjourney]

Way to stand up for yourself!💪

[@jerrydick5664]

Sounds good. However the majority of what you say to do to handle this is too little too late. Example, you won't know the client is a pis until after you get there and start the work. You suggest getting ahead of this. Not possible.

[@handymanjourney]

It is possible, as time goes on and you deal with more difficult clients you can start pinning certain characteristics and learn to set up boundaries to avoid these types of people! Keep on keeping on!

[@NFTMule]

Haha i love the video. Im assuming its your wife 😂 i bet filming those scenes were fun

[@handymanjourney]

Yes definitely! They were fun!😂

[@ronmoretti7156]

Well done and Great advice! I’m planning to start my own handyman business in the near future. You would make an awesome mentor 👍.

[@handymanjourney]

Awesome brother! I am so glad I could help! I always love talking! You can set up a free call at handymanjourney.com/coaching. Thanks bro!

[@mlesquib]

Allen, I'm in the FB group and live on theEast coast. looking at your website and I don't see prices on their. Did you have them removed? If they increased your conversion rates and chased off the looky-loos, wasn't that a good thing? I know other trade services are moving more in the direction of online automatic quotes and bookings and it's working well for many. What are your thoughts and experience?

[@handymanjourney]

Yes we have seen it has taken away a lot of the looky loos. We have our minimum on the website

[@homedetails]

😆 Toolbox of patience

[@handymanjourney]

Thats in the way back of most toolboxes, you may need to dust it off! 😂

[@alastairfinn1305]

Just before you fire a bad client put some fish in the open cavity in the curtain poles. 😂😂🤢🤢

[@handymanjourney]

😂😂😂😂😂 that's a whole nother level!

[@alastairfinn1305]

@@handymanjourney took her months to discover where the smell was coming from. Shouldn’t have need such a dick. We do things different in Scotland .

[@alastairfinn1305]

Shouldn’t been such a dick, took her months to find where the smell was coming from. We do things different in Scotland.