Hard disk repair and recovery Seagate Backup plus

[@sergiopaulski]

To add my appreciation to the other comments: I cannot tell you how helpful this was. Our hard drive wasn't recognized by any computer and was making the same glitchy noise. Seagate tech support simply said the hard drive was out of warranty and could not help. Our local digital data retailer wouldn't touch it. I followed this tutorial and it came back to life like magic.

[@nicholasgunnell4217]

Saved my life today! My Seagate has been down for almost three months and I finally found this video! All my pictures from my wedding saved! Thank you so much!!!

[@sved6659]

You are a savior. My hard disk has been broken for about 2 years now. Came across this video just now and bingo. I able to recover all my data. Great video and clear instructions. Thanks for the help Patrick.

[@mirzaraif8201]

hi i want to ask did u recover all your data?

[@harshailani2042]

Bro can you mail me ur no. Please

[@Dancing_Alone_wRentals]

Thanks for your video. I'm here because i had these problems some years back. I had a drive that failed and then ten years later it started up. I must have bumped it. The lesson is to make loads of back ups and thanks to videos like yours, to remember never to give up.

[@DigitalMagicStudios]

you honestly have no idea how much you just helped me. seriously, thank you so much for taking the time to make this video.

[@aghastfont770]

My one is just light up on white, computer doesn't read it. ._.

[@andreashauganeriksen8186]

This video helped me get back 10 years of photos. Thank you very much!

[@profanthrax]

This helped a lot, once I got the proper 5pt screwdriver from Canada Computers (Amazon didn't have any small enough so wasted some money there) I had the same issue with the needle. I skipped the cloning step, gambled on it and won this time. You were a huge help, thank you for your video!

[@rootzgraphics9894]

This video just got back almost a year of work that was lost. Thank You

[@PatrickJacobs]

You are welcome. Thanks for the reaction.

[@lobotefac]

I usually do not coment at all, but this video save me my pictures of 10 years. My drive had exactly what you describe in this vid, i did exactly what you say and worked perfect, not files damage. Thanks very much!!!

[@johnhartley4200]

you are an awesome person for posting this tutorial. i have yet to do this because i don't understand the part of cloning my drive and can't risk losing 20 years of all my kids photos, but i'll figure it out. thank you so much

[@PatrickJacobs]

Dear John. Thank you for your comment. Please realise that this method is a bit of a last resort in the situation that the needle is stuck. (you can hear it). If your data is essentials there are professional data recovery experts who can do this in a clean room (without dust) with less risk. This method helped many but is not totally without the risk of failure. When the needle is unstuck you should be able to copy the data after closing the harddisk and putting the screws back.

[@yazkarai]

thank you so much for the video .

[@andrewjones154]

Thanks for the amplified sound symptoms, which I recognised was consistent with my problem Seagate 1TB Backup Plus (with a USB3 connector/adapter to the concealed SATA and power) and an all black plastic case. Guessing it was the same stuck head, I decided not to dismantle at all, but by pinching the drive between finger and thumb across the large flat sides, and with the drive surface then positioned vertically, I just lightly tapped the long, thin, side edge of the drive on my knee a couple of times, and reconnected: Bingo! Not too sure if there is any corruption, but drive is now working normally, as far as I can tell.

[@Dacey007]

Hey email me what you did I don’t quite understand but need to try it as worrying I’ll mess it up by dismantling [e-mail] would really appreciate it, I too have the 1tb backup plus

[@Dacey007]

Thank you

[@juliannking2409]

Thank you, I'm so happy I found your video, I was able to fix my hard drive.

[@NINE9XX]

Thank you!!! It worked! Was scared, but it worked..

[@arixgt]

You are the man !!! Thank you, your video help me a lot, the hard drive is running again and it let me get a backup to all information. Cero lost file.

[@caseysandy8882]

Thanks so much for the video! Hard drive now working perfectly..!

[@NetRolller3D]

For the final copying, the recommended tool is ddrescue. Carbon Copy or SuperDuper work at a too high level for data recovery purposes.

[@leslienelson7016]

I would have helped if I could see the whole disc while you were turning the spindle to the left and see the needle return to the parking spot on the disk. And to say what type of tool we would need to perform the spindle turning and pushing down the needle. Thanks.

[@NINE9XX]

Leslie Nelson same tool to open the case to spin the disk. While spinning left, which it says in the video, apply slight pressure to the needle towards its “parking spot” which is away from the center of the disk..

[@NipplesOfDestiny]

you rock, I had no idea how similar these were to old school record players

[@daveyhu]

Thanks, great stuff. I got to the part where I dislodged the stuck needle but it wasn't able to read any data. Any chance you have a video on how to replace the needle / its unit using a donor drive? Having a hard time taking the needle out because I can't disassemble the metal corner piece that's holding it in place.

[@winstonsawer2456]

I'm having the same problem myself this was really helpful. Perhaps, I believe it could be better if the camera was focus on the disc so it could show the needle going on the parking position.

[@PatrickJacobs]

You are absolutely right. Unfortunately I only discovered that it was not in frame after completion. Due to the fact that is was actually a disk of a client I did not want to open it again to stage a picture. Thank you for your comment and glad to be of help.

[@Dacey007]

@@PatrickJacobs hi please tell me which tools do I use to dismantle, I need to give this a try my last resort I have a 1tb Seagate slim plus and desperate to retrieve my files please email me need your help melissa . Dacey at gmail . Com I would really appreciate some guidance

[@VladSpatariu]

What kind of screwdriver do you need?

[@mrvann]

I am having this issue, this is perfect!

[@jusssi9570]

Hi thank you so much for sharing this with us. I'm going to do this with mines. I have a question, what happens after you do all this fix. I need to build it up again? I've seen some videos saying you should not use it without assembling due to the dust risk damage. So what's next after this? Can build it up again? I need a SATA to USB cable? or I can still use normally the Seagate conection to mac? Thanks in advance!

[@PatrickJacobs]

Easiest way is with a sata to usb connection but you can build it up again if you do not have it. My. advise is to make a backup immediately and then replace the disk with a new one or even with an SSD. The chance that the disk crashes again is too big to use it again. Even though the disk in the clip is still working actually. If you were careful (and quick) not much dust particles landed and there is a small dust filter in this disk if I remember correctly. At your own risk naturally but I never had any issues. On a sidenote I like your guitar playing on your channel. You should record more.

[@jusssi9570]

@@PatrickJacobs Thank you so much! Sure... I don't know lots of recovery data places here, so I'm gonna do it by myself, always liked "tech" stuff and I've fixed some other kind of devices. So... let's hope everything ends well! I will let you know when I do it. And yes, if it works I will immediately transfer files to another SSD. Wow thank you man! hahah actually I have some videos playing guitar (which are on the not-working External Hard Disk haha) and I was going to upload them but yeah, I had this issue.

[@jusssi9570]

@@PatrickJacobs Sorry to bother again, which SATA cable should I buy? the SATA must be for 2,5'' right? not 3'' and would be from SATA to USB type A or SATA micro B a USB type A? Thanks in advance!

[@PatrickJacobs]

​@@jusssi9570 If you type SATA to USB Cable - USB 3.0 to 2.5” SATA III Hard Drive Adapter into Amazon or your preferred on-line shop you should get the right result.

[@jusssi9570]

@@PatrickJacobs Thanks again!

[@krishnachaitanyam9688]

Data is recovered good...will that hard disk be repaired and reusable again or is it possible to format and use it ?? Any video on this please

[@PatrickJacobs]

Good to hear. Nah. I would not trust it. You can of course, but I would not put anything on it of value to you. Better upgrade to a nice SSD.

[@suruvc214]

Man! thank you so much for the help. one more hard disk saved!

[@rinzerrr]

Is that workk for ps4?

[@RossWyatt]

I have two BUP Slims from Seagate. Neither of them will read anymore because I slightly bumped them. I don't have the tools to open it and I tried following this guide to initialize it but I got a Fatal Hardware error. I'm at a loss. I do have a Warranty for one but I don't know how to use it and I'm worried I would just lose my data.

[@PatrickJacobs]

Best go to your local data recovery center. To avoid risk of losing data. If you do not get the sound you hear in the beginning, then it is probably something else. Data recovery centers can transfer the spinning disk to other hardware and try to recover the data this way. Good luck with the recovery.

[@winkwoodall5307]

I have a seagate external hard drive slim that I've been using with my MacBook for about 2 years. One day I was uploading information from an iMac desktop. As the process was completing, the computer shut down. I restarted the computer but the external hard drive is no longer recognized. The external hard drive still spins and the light still comes on but the drive is not recognized on the screen. I attempted this with several mac computers as well as a PC. The PC can recognize the drive in it's administration tool but the file manager doesn't. I am unable to see the files on this drive on the mac or PC. Because it spins and the pc shows that it is functioning correctly, I attempted to clone the drive but that didn't help. I've also tried changing the sata adapter. this didn't work either. I'm looking at all of these videos about how to recover data from dead drives but I don't think my drive is dead because it's spinning. I've also tried cleaning the connections on the card. I don't know what else to do. can someone help.

[@aniketraj563]

my segate backup plus hard disk has same condition, if you get any solution then plz reply

[@Luna-cf3op]

Same problem with Seagate 256GB Portable drive.

[@PuebloMioCoatzingo]

Wink Woodall exactly my situation did you find the solution?

[@ratkush]

Seagate asking $600 for doing this with $60 processing fee and if we follow the video it will void 'Warranty'. Recovery cost is too high that we can buy 2 HDs. STUCKED

[@chRistiAnne03MIO]

same problem i haven't use it for 2 years because of this then the other day i tried to plug it again on my new laptop but it does not show on my computer but it did show on disk management, at first i thought it was just another space from my drivers because i was trying to make partitions but then the hard drive works accidentally, I was in shock and tried to do some recovery (used easeus) from my old files 'coz it was formatted, then when im recovering my files for about 5 hours it suddenly stopped and became unreadable again and my recovery is not complete :( I tried watching tons of videos on what to do, i tried doing things like in this video, but the head was not in the platter so i thought it's not the problem, i tried changing to sata adapter too but nothing happened, used my old laptop nothing happened, tried to bring it to a technician and she said "The drivers dead" but I'm still hoping that one day it will be resolve, because a lot of important files are in there. :( Hope one day there will be a solution to this problem. :)

[@MindsEyeVisualGuitarMethods]

I have the same drive, but upon inspection my heads were parked on the ramp. They wont slid over the platters so looks like my heads failed when mine dropped. I'm going for a head swap to see if I can recover the data

[@intelin123]

Thank you. Does this only happen to seagate.

[@lakshminarayanbanerjee1074]

Have you any repairing shop at kolkata

[@josephmullen3254]

hello desk top hard drives are better than the slim portable hard drive is that right

[@adventuroustravelearth5493]

Definitely yes. I will never touch a useless piece of crap "HOLD YOU TO RANSOM" Seagate GARBAGE HHD EXTERNAL Hard drive again. They are total unreliable garbage. Believe me my words comes from years of dealing with over 10 of these hard drives.

[@TheYashDaga]

Hi. I followed the steps shown in the video on my external seagate backup slim plus hard disk. However the beeping sound is still audible and the hard disk stops spinning after a minute from being connected to the laptop. Can you please help?

[@lndianrailfanning4305]

Thank you. I have a 1 TB SEAGATE BACKUP PLUS EXTERNAL HDD . I use it by attaching it with my honor 7x mobile through OTG for data transfer (bothside). I purchased it 11 months back from flipkart. I use it max once or twice in a month. I used it with desktop 3 times only since purchased. Yesterday when i was working with in by attaching it my mobile , suddenly one beep sound came and HDD light turned off. I performed safe remove process from top bar and after few seconds , it showed that " its safe to remove now" . I removed it and reattached it with mobile but no light no detection. Then again i removed safely and attached it in Sony laptop. It showed new usb driver installation. After completion of the same , no pop up came , no light on HDD , no drive shown in my computer . Then I went to printer & devices and found that it is showing the HDD there but when I went to its properties ; there is blank in VOLOUME TAB . In GENERAL TAB it is showing " device type : disk drive ; manufacturer : standard disk drive ; Location : on USB mass storage device ; device status : this device is working properly " . Another msg shows " windows cannot use this hardware device because it has been prepared for safe removal but it has not been removed from the computer (code 47) . To fix the problem , unplug this device from your computer and then plug in again ". I unmounted safely it by right clicking . Then reattached the same . Result is still same. Then removed. Restarted the laptop , attached again... same results... pls advise

[@thanigaivelshanmugam9216]

Hi, I am trying to open seagate backup plus slim, there are 5 torx screws which i manage to remove, however there is a screw in center which is 5 pointed , i am not able to figure out corect screw driver to remove it? Can you please help me with screw name or right tool to remove, its same size as other torx screws but 5 pointed.

[@jpl71]

Hi. I have the same problem. Did you manage to open the HDD? Is that screw holding the heads inside the HDD do you know?

[@margaretford1011]

1.2 Pentalobe --- I bought a Kaisi "opening pry tool" kit from Amazon some time ago and it was included.in the 20 piece set. When I couldn't get a torx to work I tried it and it worked.

[@melseftia]

Same problem with mine. I dont know what size to open 5 pointed screw in the middle one. Thanks Margaret, I'll try to find 1.2 pentalobe

[@PHYSICSBASIC]

please tell me which diode used in seagate pcb 100809417 power section? Please help me .... it is not readable

[@MajorEasley]

Any solution to a Pin needle going back and forth and not being recognized by the computer on an identical 2TB external HD? I've tried replacing the bridge connector and a dock no use. Still no sign of life on Windows accept it recognizes an Local Disk F?

[@Kumar-vt3ib]

what is that cable you used after removing the usb controller board that bule cable what was that??

[@airhealth]

Hi Patrick, thanks so much for this video! I have a very similar external HDD (Seagate FreeAgent Go 500gb, which Wikipedia told me is a precursor to your Backup Plus?). I dropped it when I was walking with it plugged into my laptop... Now it's half-dead. When I plug it in, its light goes up, and makes a occasional click every 5 seconds or so. I can see it in File Explorer, but whenever I click on it, it freezes my Explorer. I can also see it under Device Manager, but can't do anything with it or it freezes also. Please, is there anyway to save it still? It's got all my photos & memories on it...

[@liviumariusmarin529]

Hello Patrick, I hope this message finds you well. Well I had the same issue with my HDD, is the same model. I have opened and try the same all step that you did at this video. My computer ca not conect to the HD it is all imposible to observe in My computer (to recognize this external HDD). The led (the light) it is on flash light ... and I have a strange noise like a repetive beep. What do you think is the reason, do you think it is possible to recuperate my External HDD ? Thanks in advace, Marius from Romania/Bucharest (mechanical engineer)

[@paparons6704]

Hi Marius, i had same issue with same model HDD i think will try what patrick do in video, and then i read your comment and think twice again after you try open hdd and failed, are your data success to recovery now?

[@shivamsahil3660]

Guys! I am facing same issue any hint or workaround? My harddisk is lighting up and it vibrates but then after sometime it just keeps lit and just goes 0 without anything. When I change the port then it's atleast detects it but it isn't able to read it at all... If someone finds a way please please do let us know :-( I have around 2TBs of important data in there and I never want to lose it.

[@TheUltimateFreddy]

Do I just snap the case back together afterwards?

[@ms-ex8em]

Hello can you fix my discs too? I have two hard discs one 3.5 and 2.5 inch yep thanks

[@raghavendradavasam3129]

Hi sir which duplicator do u use, is it standalone Thanks

[@EeyoreNeedsProzac]

The screws in my harddrive refuse to budge. Any tips?

[@talahview]

very helpful thanks patrick jacobs

[@neykodimov2786]

Can anyone tell me what it is and how is a low level cloning done and why this is necessary? I have the exact same hard drive that does not show up when plugged. I hear a repeating sound inside like something is trying to spin or move but is stuck. I do not want to open it yet so I don't break it and loose all my photos. Thank you

[@SesameOil3]

Oh My... i havent try it but Thanks sir, really really you help me a lot

[@frizulh]

thank you for this video! really apreciate this.

[@niteshdhiman5]

my hard disk is sometimes readable sometimes not. Any solution ??

[@ahhhyoumadd4118]

omg thank you sooo muchh i didnt know what was going on with the disk then i saw your vid and it made tha same sound so i tried what you did and i worked so thank you again so muchh

[@arenatbu]

This is very helpful. Thanks.

[@charitgoel5334]

Sir, please advice, my internal hard disk seagate MOBILE HDD 2TB SDC003 is getting undetectable to any device. I have lost all my important data in it, want to recover the same. Please share the resolves.

[@gulagarzayev2148]

in my case it sound like how it was when working but light not on and on pc it doesnt shows what then problem can be?

[@MrAdexkai]

I have the same problem, have you fix it?

[@jasonr9157]

@@MrAdexkai replace your logic board with one from a working donor, easy fix and data should be intact

[@AttilaTheKhunt]

Hey man are you from Belgium or The Netherlands by any chance? I would pay you to fix mine

[@PatrickJacobs]

From both actually.

[@ppppugh7892]

2:45 $starts here

[@abijithkantharaju8573]

Who would have thought there is an internal HDD inside external HDD

[@babsknk3965]

I formatted my Seagate 4t expansion on oneplus 5, and it's reduced to 1.8 terabytes, anyway to make it 4 terabytes please

[@abasiakanhanson]

Hi, I installed my Seagate 500GB HDD in the extra compartment of my Acer Predator Helios 300, since I prefer not to copy all that is in it into the 256GB SSD that came with the laptop. But every now and then while playing music from the Seagate drive, that clicking sound starts and if it doesn't stop, the music player grinds to a halt, everything becomes unresponsive. I usually have to always shut down and copy whatever music I want to play to the main drive to avoid that. Can anyone help? How can I prevent this regular failure. Thanks for your help.

[@aviatorpianokraft]

I thought this was for a SSD drive but your video is for a conventional HDD

[@PatrickJacobs]

Yes SSD drives work much different. In the time of publishing conventional HDD's were still more common as external disks. I might record one for SSD disks in the future. Thanks for the comment.

[@Edw1nik]

I have an external 2tb hdd for the xbox one that copy the games but not reproduce any, just starts the games and shuts them down

[@Anxiou5Panda]

Hey man this is what's happening to my friend's Seagate Backup Plus, once I connect to any PC, it gets recognized for a moment and then it's gone the next. I tried changing cables but it's always the same. Any thoughts about this? I'd like to help him out.

[@ashokheroor591]

Sir please help me 2Tb detection problem

[@bdalphayt6943]

Hlw there, My lenovo bd100-15i. laptop.. There seagete 500gb hard disk is not working..so plz send me a video of this

[@BoStolborg]

HHHmmm tried to, got it open and it started but as soon as the reading heads entered it shut down .....

[@PatrickJacobs]

Was the needle stuck on the plate when you opened it?

[@arsalanamin7954]

i did the same method, only the spindle or needle was in its original positon. i,e near the starting point and not stuck in the middle of the head/ring. when i closed the lid, it made new sounds like > scraping type. but like for a milisecond... pls help

[@WavySoWavy]

you are the dude!

[@rinzerrr]

Is that work for ps4?

[@Enzo_Matrix92]

I have the same problem so...if I do this will my HDD finally show up on my computer and I can just drag the files to another HDD??? Anyone???

[@jasonr9157]

hd not being detected is a logic board problem not a heads or spindle problem, simply swap the logic board from a donor drive to get your drive running again, your data should be ok

[@khalidpeacenowar4474]

My Seagate Slim Problem after 1 Month.. always Stuck at 20%.. 😣😣

[@marksaidso]

the most important part.. where he moved the needle.. is off camera and im crying

[@PatrickJacobs]

Don’t cry. The needle is spring loaded and will go back to the base. Due to the fact that is was a clients Harddisk I did not want to re-record.

[@vezodus]

my brand new seagate backup plus slim died after only 2 weeks of moderate usage lol my WD is still ok after 3 years. i never trust seagate again.

[@hillparkers695]

A samsung drive in a seagate product? my oh my...

[@anindyamaiti]

www.seagate.com/about-seagate/news/seagate-completes-aquisition-samsungs-hdd-business-pr/

[@Anonymous-pr3gr]

Would that not be reassuring in any case?

[@lordduck7066]

2:01

[@CMVMic]

I sure people didnt even know that Seagate doesnt even repair their own external drives. They dont even recommend places that do repairs because it is not part of their policy. PLease if you read this, NEVER BUY A SEAGATE external drive. They are not Reliable!

[@kiereluurs1243]

Interesting, but please dump the 'music'.

[@kellenrobson9167]

not a t8 screwdriver *******************************

[@DrMEERA-uc4oi]

sir,my hard disk is not blinking at all,what should i do

[@JoseEscobar-bz7ef]

what did you do? I'm having exactly the same problem.