Hard Reseting Your Sync System With A Black Screen - Doesn't work Everytime But it does ALOT

[@ubeuonly]

Instead of standing on your head with a piss poor design automobiles fuse panel, Ford recommends you do a hard reset by just taking the battery terminal off.

[@ArmandoUchiha1]

Dude I was this close 👌 to replacing the whole dang thing. You saved me a bunch of money THANK YOU!!!

[@FordBossMe]

You are very welcome

[@FordBossMe]

Sometimes you have to replace the whole thing though it's not uncommon

[@two-real32collins48]

My 2021 Ford Expedition is messed up rn too. Bluetooth went away and a day later the navigation went away so I checked for updates and it was good so I did a hard reset and never turned back to normal, it’s on but screen is black, I pulled the sync fuse and it was good.. reverse and 360 view still works.. ride won’t be able to get into dealership till another 2 weeks

[@FordBossMe]

Yeah more than likely it needs an accessory protocol interface module and that's the module that I replaced in my videos that you see sometimes they go to the back of the screen it's not the screen itself but it's the back module that attaches to the screen

[@Onyx_Games]

I just shut my car off. Open the door then close it and lock it with the key fob. Wait 5 seconds and then start the car. The system just reboots itself after like 10 seconds. It doesn't happen often but it did just happen to me again after it happened 5 months ago.

[@FordBossMe]

Never heard of that maybe it will help someone but to do a hard reset you need to remove power from the module

[@Onyx_Games]

@@FordBossMe the black screen also comes with a warning message right before it turns black. I think I'm the only one that has an actual clear image of it. I haven't seen it posted anywhere. I have the sync 2 system in my 2014 flex. It just does this weird thing where it'll just be on one minute and then the next the warning box pops up that let's you know this is like some windows 98 type of programming in the sync 2 systems. Then the screen goes black. It takes a couple of reboots but the problem seems to just fix itself after a couple of times doing what I said to do. It'll shut down and reboot 2 to 3 times before the problem goes away. That's just been my experience the 2 times it has happened to me. Both times I just jump straight to KZbin while it fixes itself to see if I can find a better way.

[@winwu7144]

hi i have a 2016 camaro everything work just the radio screen black out, i tried pulling out fuse, disconnected battery but still not working, i need help with this issue

[@chrissing64]

Cheers buddy will try this tomorrow, very helpful video

[@wendywheeler7144]

Thank you, mine is a 2016 and a little different, but this is what I needed to get started. I was ready to call the dealer!

[@somkeafk1964]

😊

[@TheMrsmcp]

Hi, mines a 2016, I can't find the fuse in the manual! Can you guide me?

[@plandscapesoh9702]

I have the 2012 Ford Fusion 3.0 SEL. Blank screen. Tried depressing the power and right seek button. Still stayed blank and draining the battery.

[@paulshannon4576]

Thanks that worked. I’ve had to do it twice since April, I guess something is going bad. 😞

[@Keanu-oj2vw]

So i cant connect my phone tru Bluetooth? Im listening music from my phone

[@Jeffmtbr]

I just did this reset on a 2012 mkx. Didnt work. I did have the radio turn on for a min. Tried a couple times. Nothing. So am I looking at a new apim? Does that need to be programmed by Ford?

[@FordBossMe]

Unfortunately yes

[@mauroormeno-cruzalegui572]

How much is that ??

[@hsflora2182]

Hey what did you do ?

[@brosefmcman8264]

Does pulling the battery terminal off do a hard reset?

[@brittanyhutton8205]

@@brosefmcman8264supposed too but I just did it on my ford edge 2011 and it turned the radio on for a few seconds but no screen

[@nawrasarabi2421]

Great info, thanks man

[@roberthood5824]

Thanks for the video, battery "died" during an oil change, after a jump, stereo and reverse cam is not working, leaving batt disconnected over night, if that doesnt work, trying this.

[@roberthood5824]

Fixed, didnt get to the fuse, just leaving the battery disconnected overnight brought back sync and kept my settings. So much struggle from an oil change...

[@SamBeDoing]

Hi there! I have a 2018 F-150 with 8” sync3. Screen no longer turns on and won’t reset with power/seek buttons or fuse pull. The 2 usb auxiliaries in the well also do not work, won’t charge a phone or provide power. They used to but everything seemed to die at once. Strangely my compass on my instrument panel only gives a North reading and never changes regardless of direction. Would you say this is a bad apim? Thanks for the video as well!

[@SamBeDoing]

Radio no longer turns on either.

[@FordBossMe]

Audio control module or APIM indeed

[@wesleyp3579]

@@SamBeDoing Exact same problems for me with 2018 Ford Edge. Screen doesn’t come on, no backup camera, USB ports don’t work, no radio either (which I find odd). The reset with power/seek didn’t work and neither did pulling the fuse. Not sure what to do besides take it in to get serviced

[@tylerclifford1777]

@@wesleyp3579I had the same thing and disconnected battery to get it to come back on

[@soulmusicgabriel7717]

Same problem here too. Black screen , won't turn on. USB port does not work.

[@IrishObyrne]

My display just started flickering like a strobe light. It stops if I turn brightness all the way down. Ordering a new display.

[@dlomoneyy]

I just tried this and the radio came back on for a quick second but then screen stayed black, the radio eventually cut back off and won’t come back on. Any tips ?

[@dlomoneyy]

I have a2011 Ford Edge just like in the video

[@bobomomo3764]

Will disconnecting the battery for 5 minutes do the same effect as pulling the fuse ? Resetting the APIM 🤔

[@FordBossMe]

Ehhhh possibly

[@alexandraramirez6117]

My screen did this too and it was off for 3 months nothing worked until a couple days ago it turned on out of no where and then it didn’t want to connect to my phone anymore so I tried the master reset this morning and the screen is all black again so i tried what you did in the video but it still won’t turn on:(

[@FordBossMe]

Yeah so you're at the point of complete failure and you have to replace the accessory protocol interface module and have it programmed

[@FordBossMe]

Once they get to the point that they're at right now especially how you're dealing with it they're done

[@alexandraramirez6117]

@@FordBossMe thank you:)

[@meld6540]

What book did you use. I have a 2016 Ford Flex. The heater kicks on high and my screen freezes and I can't control anything.

[@FordBossMe]

The owner's manual is in the glove box

[@epicfunnyvidyoz7918]

hello, can anyone plz help me with my 2017 Ford fusion se, its about the cd player its on and everything working but the screen keep on flashing on and off can someone help me with this problem thank you..

[@nboudreaux07]

I have a 2012 MKX … screen went black. I tried the hard reset didn’t work. So I bought an APIM and it’s still not coming on!!!! Any advice?????

[@sultanalsahli8488]

‎‏Hey, I’m dealing with the same problem you had with the dead Sync 3 black screen. I’ve got the Arabic owner’s version of the manual, so I’m not sure which fuse to replace. Could you help me out?

[@FordBossMe]

Unfortunately I can't help with that - should be the same location

[@sultanalsahli8488]

@@FordBossMe Thanks for responding. I’ll check it out, and I appreciate the advice!

[@melissaalexander2355]

I have an o8 ford edge my friend plugged in his tool to find out what the problem was and it said missing communication to audio control modular.my car starts by itself no key it won't turn off with the key I have to step on the brake I can usually only start it with my electric start after 2 or 3 tries.also my transmission slips and sticks in low range and i have to turn off the ignition then go again and transmission is fine can u help me know what's going on is it a fuse or computer.and if it is fuse where is it and which one help please

[@DilluLohar]

Thank you so much for the video. Truly you save my life.

[@ukjay2007]

hi mate i have a transit custom 300 limited with the large screen. screen black and sterio works. strange! cant find the fuse ? online shows a totaly different fuse box. any help ????

[@martiningenbrandt4336]

I'm having an issue with the hazard lights not functioning. All fuses check good. Would a reset help as the hazard switch is built into the fcm 🤔

[@FordBossMe]

Ehhhh I doubt it

[@Poll_Keays_Ranch]

Can you help me with my 2012 ford escape. My screen says "FORD ESCAPE" only. Can't turn the radio on. Help,😢😢😢

[@FordBossMe]

Same thing, find the radio fuse and pull it wait 5 min and put it back in If it still does that then you need a audio control module or apim

[@Poll_Keays_Ranch]

@FordBossMe I did everything you said and it still says "FORD ESCAPE." What and where do I get an audio control module or an apim?

[@BarrettLeona]

Moore Sarah Jackson Mary Moore Karen

[@Dhan911]

I tried removing the fuse and returned it after 30sec. The radio turned on. But after a minute the radio automatically turned off and the screen still was in black. Can you please let me know another solution?

[@FordBossMe]

Unfortunately you're going to have to replace the accessory protocol interface module on the back of the radio face or the audio control module

[@ethandunn8524]

@@FordBossMe what does that cost / even mean. Same thing just happened to me

[@jravalos1749]

How much would it be to replace the whole thing mine after this still won't turn on, it's on a 2011 ford explorer limited

[@jdseventyseven6404]

So you pull the fuse with the car on? Is that ok?

[@FordBossMe]

Off or on do both

[@patrickjemitola7589]

the A/C on the drivers side blows hot air when A/C is set to cool, what do I do?

[@FordBossMe]

Reprogram HVAC Module or bad blend door actuator

[@jakedrew7365]

2019 explorer sport. Woudlnt start battery dead. Changed battery and fine for a day then radio screen is black. Will givr this a try. Why would it crap out a day later after a battery replacement.

[@ttvnfx9804]

I’m gonna try this my 2013 just started acting up hopefully this will nip it in the butt

[@rjsspeedingticket2798]

all I had to do was read the manual like you said and it was simply just powered off😂 thats why everything comes with a manual read it everyone dont be an idiot like me😂

[@octaviabaker7874]

Made a appointment at Ford they tried to tell me $500-600. I came to KZbin and this worked perfectly.

[@FordBossMe]

That's because I got your back, now if it keeps happening then the APIM is going bad and will need replaced

[@jorgecervantes4589]

I got a 2016 ford Mustang Gt premium the stereo and the a/c light don’t turn off they just stay on any idea how I can fix it ?

[@wilhelmenns791]

Ford is really childish here. I thought I would get my self a new Ford. But Let me tell you this issue my me very frustrated at my moms explorer

[@murphybrown32216]

Thanks, this worked great for me

[@cako4713]

I have similar problem on my Ford Mondeo, screen is frozen on Ford logo and it won't turn on, can some one help?

[@shorty433]

I just did that and it work thank you Try it will work believe me God bless you

[@FordBossMe]

God Bless

[@wasulkhan7456]

I've a ford ranger 2018 uk model screen flashes on for 1 second then off for 3 seconds any idea if this will work thank you

[@flapeccino]

It didn't work for my problem with 2016 lincoln mkx. It turned out to be a bad battery it was only putting out 10.2v barely enough for ignition but not good enough for Sync resulting in dark screen.

[@FordBossMe]

May need a accessory protocol interface module

[@محمدالجاسر-ق2د]

Thx a lot I just tried it out and work with me in 2022 from Saudi Arabia 😂👍🏻

[@FordBossMe]

Very nice

[@AfroSamurxi]

I have a 2018 Ford Mustang gt premium what fuse is it for my car?

[@FordBossMe]

I'm not exactly sure you're going to have to pull out the owner's manual and look for the accessory protocol interface module or the radio fuse and pull it

[@rameshkumara3317]

i have a big problem in my Ford Mondeo mk5 2017 . i download Update 3.4 in usb and i put the usb in car normal first restarted and no display and not working. what i do now??? please help me

[@FordBossMe]

I responded to your other post about this when you left it before you're probably going to need a new accessory protocol interface module because when they jam up like that they're typically no good the modules bad

[@rameshkumara3317]

i have a big problem in my Ford Mondeo mk5 2017 . i download Update 3.4 in usb and i put the usb in car normal first restarted and no display and not working. what i do now??? please help me

[@FordBossMe]

Normally when you put some kind of programming into your radio on the Fords and it makes it worse you have to basically replace the accessory protocol interface module because the module itself is bad

[@jenniferbillings9825]

I have a 2015 ford focus hatchback and black screen...but i don't think fuses are in that area unless i am missing something...i know under the bonnet is the f29 with no fuse in it at all...but i don't think i have a fuse panel there on the drivers side...unless its under stuff or something????

[@FordBossMe]

You have fuses under your dash but if you have a black screen chances are 99.9% you need an audio control module or an accessory protocol on interface module so if I was you I would just get an aftermarket radio installed like Apple radio

[@adelopez27]

Will this work with a 2018 ford focus SEL? I did a manual reset holding 2 buttons and my screen worked for like 1 day and when I went to turn the car back on it never came on again, that was like 2 years ago lol

[@FordBossMe]

It may work

[@raysharplessjr]

I have a 21 mach 1 that has the automatic update frozen while it's installing. The progress bar on the install hasn't moved in about a week. Everything works fine other than that. Would doing this procedure in your video fix the problem? Thank you.

[@FordBossMe]

It might

[@fordtechlife]

Worked Fucking Great lol Love it boss dont hold back You are The Man 🔧🚗💪👊🇺🇸

[@nailblack]

I did the fuse thing and the radio came on. Then I did the reset and it’s permanently black again. 2012 focus SEL. Any suggestions?

[@FordBossMe]

Do the fuse thing again if it doesn't come back then you're going to have to take it in for an accessory protocol interface module replacement

[@kenzuki2020]

how about nissan patrol, suddenly blockout the touch screen, how can i fix it? plz rply, tnx

[@SXYTHYX]

Thank you this worked great!

[@monikamaticc]

My screen shuts off every time I answer a phone call and restarts and my camera is upside only on the screen not the actual camera, u think this will work?

[@FordBossMe]

It could but more than likely you need a Accessory Protocol Interface Module [ APIM ] AND A new camera Start with the APIM

[@mohammedalasad3980]

I tried today but didn't work. What to do ?

[@Theloneranger316]

What if this doesn’t work then what?

[@FordBossMe]

The a new audio control module or accessory protocol interface module

[@steveelgersma3589]

I just purchased a 2105 escape titanium with a touchscreen radio that doesn't work. Will this reset be the same for that model?

[@FordBossMe]

Just looked at your owner's manual for the fuse for radio, audio control module, or front control interface module. If you pulling the fuse and resetting it doesn't work then you probably going to need an accessory protocol interface module which is about a $500 module and then it's about 2 hours installation so another 350 bucks for labor

[@sarayrodriguez9518]

Any ideas as to why the car won’t turn on it all after doing all of this ?

[@FordBossMe]

The car is cell phone turn on? Or the radio won't turn on? Because if you unplug something and the car won't turn on you had to unplug the wrong thing and in that situation I don't know If you hard reset your radio doing it the way I showed here and it won't come back on that means it was broken and can't be reset and needs to be replaced

[@pmaint1]

I pulled the fuses and it did not work. Soft reset several times a day. Sync 3 loses memory after shutting down the truck. It changes from FM to Nav or sometimes from Sirius to AM. Sometimes its unresponsive or a black screen. It has a mind of it's own.2019 ranger

[@FordBossMe]

You need a new APIM and programming

[@FordBossMe]

Maybe more

[@celi032]

Had the same problem with my ford ranger 2023 . ( black screen) Disconnected and connected the negative of the battery. Problem fixed ! Happy days !

[@soulmusicgabriel7717]

Did you have to reset batery module again ?

[@Missssrooty]

I did it but all I hear is the radio come on then it turned back off and screen is still black 😭😭😭😭

[@FordBossMe]

Then more than likely you're going to need a new accessory protocol interface module

[@janelivlogs2723]

Ive tried doing this and still nothing it suck i cant control my rear a/c 😢 is there a way i can control it without the screen being on ??

[@FordBossMe]

You need to take it to a dealership so they can remove and replace the accessory protocol interface module or the front control interface module you need deep Diagnostics

[@AnthoniKing-l6d]

Also, when I did that the radio was on for about 5 seconds and it went off. Any suggestion?

[@FordBossMe]

Yeah you're going to need a radio replacement you're going to have to take it to somebody and they're going to have to program and replace either the audio control module or the accessory protocol interface module

[@drlangattx3dotnet]

Hi Great video. I have a 2002 Explorer Ford radio. THe radio keeps jumping into Seek and only stays on my chosen station for a few minutes, then it Seeks. What can I do, please?

[@FordBossMe]

Sounds to me like you got a radio that needs to be replaced

[@drlangattx3dotnet]

I would like to try to disable the seek function on the circuit board. @@FordBossMe

[@fazeenawu7305]

How do I know where to look on my ford eco sport . I mean it it under the media center? Is it difficult to open?

[@FordBossMe]

It's going to be under the dash on the driver side or the passenger side you're just going to have to look it's your vehicle you have to take some initiative and get down there and try to look to see it and identify a panel that has a marking and you have an owner's manual for a reason so pull out your owners manual and do your due diligence as an owner to learn that manual

[@elcinaliyev3392]

Hello 2012 2 engine ford fusion sony monitor screen is black but everything works but the screen does not open, does not light What do you think is the problem?

[@FordBossMe]

It could be the screen or it could be the accessory protocol interface module it could be either one

[@elcinaliyev3392]

@@FordBossMe After 40-45 minutes, the screen opens but darkens in between

[@shanayareddick2526]

I changed the fuse and heard the radio but screen still black, any tips?

[@FordBossMe]

Yeah read through the comments I have answered this many times

[@NugZ_Music]

Mine is a 2012. I tried this and it didn't work. Any other suggestions I could tey?

[@FordBossMe]

Needs an Apim - needs to be diagnosed

[@NugZ_Music]

@@FordBossMe Thank You!

[@MrRaErickson]

My 2018 F150 went black on me. Comes back intermittently after reset but always goes black.

[@FordBossMe]

Needs an apim probably

[@JayJay-hn9iy]

Or you could just hold the power and skip buttons 🤷‍♂️

[@FordBossMe]

No that doesn't really work for completely resetting sometimes

[@samwizzy1]

So i can no longer plug in my phone for carplay?

[@FordBossMe]

Update phone to latest update and Master reset the radio in the settings and if it jams up or works even worse or doesn't work at all still then you are replacing the accessory protocol interface module and it's expensive like 3 hours labor and about 1000 for the module

[@samwizzy1]

@@FordBossMe currently my master reset from the settings freezes after i click continue. So do i do the reset like in the video removing the fuse and then do the master reset from settings? Thanks for your response

[@zackaryfudge8773]

Hey boss man I gave this a try and the radio made some static and I could use the volume and that’s more then what I could do before any idea on what I could do next ford wants $150 to just look at it and as a young dad of two that’s hard to pay any help would be greatly appreciated man!!!

[@FordBossMe]

It needs a apim or audio control module Either way your looking at 500$ plus Just install a aftermarket radio like Apple car play radio and be done with sync

[@DeqwinnPaige238]

I’m having the same problem with my Ford 2014 Taurus sho screen just blacked out on me a week ago and hasn’t come back on yet any help on the problem?

[@FordBossMe]

There's no magic tricks there's no nothing most of the time when that happens you either going to put a new screen in it or you're going to replace the accessory protocol interface module or audio control module can't bring that back on once it goes out it's out

[@AnthoniKing-l6d]

How do you know if the fuse is blown or no?

[@FordBossMe]

You can look through the center of the plastic and you can see the little wire that connects between the two flat Spades

[@Amrior]

You are a lifesaver!

[@eddyravelo887]

Hi Mr. I have a question about my Sync in my Ford Edge 2011 is not turning on like the case you show on the video. Only when I disconnect the power and put it back the radio works for like 30 secs but it turns off back again, but with the screen still off. And just try the fuse 29 same in my Edge by the book same. Any ideas will must appreciated? Thanks

[@FordBossMe]

Probably needs a new APIM sync module

[@jerrynevarez1749]

I tried this on a 2018 Ford Fusion and it didn’t work, still have a black screen, any ideas?

[@FordBossMe]

Yeah module replacement apim

[@jerrynevarez1749]

@@FordBossMe thank you!

[@DescribeSomeWords]

Where is the Nav SD card in a 2019 f250?

[@FordBossMe]

Look in the center console

[@finnyboy82]

Can’t find what fuse it is for EcoSport 2019, nothing in the manual

[@FordBossMe]

Radio fuse

[@finnyboy82]

@@FordBossMe there is no radio fuse option in the manual?

[@adegokemicheal8556]

I tried it sir But it didn’t come up What do I do sir

[@FordBossMe]

You're going to have to look at possibly getting the accessory protocol interface module changed....got to look at the other comments man I've already answered this

[@dianamendez2293]

Thank you so much! This worked!

[@nitroleozinho]

Boa noite , fiz o mesmo no meu e não voltou a tela , apenas o áudio e depois desligou e ficou áudio desligado

[@FordBossMe]

So you're going to have to replace the audio control module or you're going to have to replace the accessory protocol interface module

[@davidjeffries3712]

My 2018 f150 runs drives no dash or raido

[@FordBossMe]

Look at my F-150 no start videos

[@rogeliovmartinez]

was that Dave Ramsey show on the radio?

[@FordBossMe]

Idk

[@杨树忠]

The emmc chip in the module is damaged. Replace the chip and program again

[@FordBossMe]

I mean if I knew how to order the Chip And I knew what I was doing I would but I've never been taught how to do that and I don't know how to order the Chip And I don't even know what emmc stands for

[@杨树忠]

When the sync module is removed, there is a chip in the small circuit board with the 8G or 32G written on it, that is, the emmc memory chip. First write the chip program, and then replace it. Most of the module damage is related to the battery undervoltage and the failure to upgrade sync3.2. The previous 3.0 bug. Or high temperature exposure and low temperature will cause this damage. It is a common disease.

[@LaloPerezUbcs1998]

Hello I got a problem with mi 2011 Taurus, the audio and a/c buttons doesn't work, when I manage to turn on de a/c I can't turning off and I have to remove the battery, do u know what could ne it?

[@FordBossMe]

Yeah it's probably the front control interface module Center stack the whole Center stack where all the buttons are at is probably bad

[@LaloPerezUbcs1998]

@@FordBossMe damm , I was afraid it was the complete console, thank you very much, I will try to replace it

[@seanj.4634]

Hey there, Good Video. I have an 04 Lincoln Town Car. My radio unit is a factory all-in-one radio/navigation/cd changer system that came with certain Town Car models for a few years. The fuses for this thing are in both locations; There's a fuse for this unit in the fuse box under the dash, and there is also a fuse for it in the fuse box under the hood. There is no fuse in the back of this radio/navigation/cd system. Because my cd player acts up lately, I try unplugging and then plugging back the fuse in the fuse box under the hood, in order to get the cd player to work again. Sometimes this works and sometimes it doesn't always work. Do you know why this might be the case?

[@FordBossMe]

You probably have to replace the radio honestly

[@emelygonzalez3101]

Hi, the screen on my 2016 mustang flashes on and off, The screen still works even when it’s off but it doesn’t stop flashing. I tried disconnecting the battery and also resetting the screen but it doesn’t go back to normal. Maybe it needs a new battery? Or a new screen? Even tho the screen still works even when it flashes off.

[@FordBossMe]

Prob needs an apim and programming

[@EkonRekon]

@@FordBossMe Bad ACM, needs to be repaired by pro. Dudes advertise on ebay

[@sumtxflygrl1]

Mine hasn’t worked in a year. There’s a recall on all 11-14 models for a APIM. my vin number isn’t covered, though of course

[@FordBossMe]

There might be a technical service bulletin but there is no recall, recalls are different than technical service bulletins

[@jenniferbillings9825]

How do we find out if its a service bulletin..where do we look for that?

[@jvnimsinok]

Thank you very helpful, can you help me locate where the nap card is located on Lincoln aviator 2020

[@FordBossMe]

It's typically somewhere by your USB ports either in the center console or in the radio area

[@rachelwade813]

What about I’m a 2018 Mustang

[@FordBossMe]

Same thing try pulling out the owner's manual find the fuse box passenger side I believe and it's behind the plastic in the right pull the radio fuse and wait 5 sec and reinstall See if that resets it

[@hankhamadi3410]

I have a 2014 ford explorer and the screen is frozen,it comes on ,but it stays frozen,it shows all the icons but all frozen and nothing works when I touch the screen.any idea what the reason could be?and by the way,I tried your method by pulling the fuse out,nothing changed.

[@FordBossMe]

The APIM is bad Accessorie protocol interface module Needs replaced and programmed

[@hankhamadi3410]

Do I have to buy an apim with the same id number on the old one?or anyone will work??and how do I program it?

[@hankhamadi3410]

@@FordBossMe do i have to buy an apim with the same id number thats on the old one?or anyone will work?and how do I program it?

[@omarponce5406]

the car has to be on switch mode or turn off

[@FordBossMe]

Off

[@cayleighhouse113]

Hi I have a question and maybe you could help?

[@cayleighhouse113]

So I have a 2018 Ford Edge se awd I’ve never had any issues with my display screen since I bought it but about 2 weeks ago my radio touch screen display and back up camera all turned off, I don’t know much about cars but I went to Google, I did the soft reset nothing worked, I took the negative side of the battery off nothing worked, the next day the radio and back up camera came on and worked for 3 days before it turned off again. I decided I’d go buy a battery before I paid for a diagnostic test and I just did that today and still nothing works on the display. Should I try to replace the fuses now or just taken it to a dealer? I looked at the fuses and they do not look messed up to me.

[@FordBossMe]

A lot of times when it's so bad that they turn off and turn back on it's because you have a bad module it could be your front control interface module the screen or it could be the accessory protocol interface module the device behind it that controls the information that goes through it

[@ronaldremitz5482]

Should the car be running

[@FordBossMe]

No just key on

[@fuxtrot5650]

Does this work if the screen is black only sometimes? With mine, its almost like I have to warm my car up to use the dash screen

[@FordBossMe]

It might work, what have you got to lose

[@FordBossMe]

More than likely need a new accessory protocol interface module

[@isabellelove4113]

Hey, my Ford Focus 2012 sync 2 froze while doing a scheduled system maintenance. After disconnecting from car battery power and disconnecting APIM from power it’s still stuck on the screen. Any advice on a mother way to hard reset it?

[@FordBossMe]

Sounds to me like you're going to need a new accessory protocol interface module

[@ronaldhernandez2444]

I have a 2018 Ford Fusion hybrid I changed the fuses and the screen is still black.

[@FordBossMe]

Chances are you need a accessory protocol interface module or a front display module it doesn't work for all situations

[@DanielPuenteRivadeneira]

@@FordBossMe hey bro do you know how much it would cost including labor? For the interface module

[@kaitlinw6083]

Does that work for a 2015 Ford Taurus?

[@FordBossMe]

Yes

[@kaitlinw6083]

Omgosh thank you so much!!!