Commercial Zero Turn Lawn Mower FAIL! It Only Lasted 100 Hours

Extreme frustration with my Husqvarna MZT-52 commercial zeroturn lawnmower! What happened and how was it handled by the dealer and the manufacturer? I thought I was making a wise investment when I purchased this mower from a well known dealership Ball Equipment in Richmond, MI and from a well known manufacturer who I know makes some quality equipment in Husqvarna but I was left frustrated and lied to! I am only sharing this experience to hopefully help save others from the same experience. I had looked into quite a few different brands of mowers including Gravely, Kubota, Exmark, and others and thought I was getting my best bang for my buck with the Husqvarna. I also touch on a quality product that helped get Rachel and Megan out of a jam on a recent roadtrip. The VTOMAN X1 jump pack, air compressor, and light. Here at Hard Working Man we do what we can to recommend quality products and help others avoid disapointing expenses.
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#husqvarna #fail #zeroturnmower #zeroturn

[@hardworkingmanoutdoors]

UPDATE! here is a link to a video update. The owner of Ball Equipment has contacted me, but has Husqvarna? What will or has been done? Check this video out for more! Bad Boy Scag ExMark Kubota Best Zero Turn Mowers 2024! kzbin.info/www/bejne/fmW8oWuhesdlmq8

[@mikecollins5472]

Just another quick thought if I may. Every mower grasshopper sells is a commercial rated mower. They don't make a "consumer rated" model.

[@rickeywelch3793]

Take him to court

[@charlie1571]

I had an ExMark. Everything that could go wrong with it happened. Finally one day while I was mowing it blew a cylinder wall out the size of a lemon, how appropriate. Never buy another one.

[@anthonyflacke]

Husqvarna is advertising 4 year bumper 2 bumper 400 hours plus you can add 2 years to add for $500 bucks.

[@hardworkingmanoutdoors]

@@anthonyflacke my issue with Husqvarna was getting a hold of anyone when I needed help.

[@JimMaggert-cr2tv]

Bad customer service is the worst. Thanks for sharing. You guys are awesome

[@hardworkingmanoutdoors]

Yes it is! So frustrating, I wasn’t going to make this video but figured I share the good I should share the bad too.

[@mackpowell-vy1qj]

Sad thing is , the fix is fairly simple, most likely a plate inside has worn and allows the fluid to bypass , causing loss off traction and power. Part is probably 100 dollars or less. Yes I work on mowers.

[@terrencejreich]

Like you, I have learned the hard way when claiming warranty repair with dealers and manufacturers. You have to document everything. I record phone conversations and send them a transcript of our call. I took one dealer to Small Claims Court and the documentation won the case in my favour. Sad world we live in.

[@hardworkingmanoutdoors]

Yes it is, I try to find honest companies who stand behind their product and share them with others. So far this has not been the case here.

[@Neeko_110]

​@@hardworkingmanoutdoorsHonest companies dont exist when the cash meets the road...get everything in writing ...email, fax , letters is your best friend and only friend with companies ......

[@theamaturepro]

I also record calls, but you've gotta pay attention to where you're calling and if it's a one or two party consent state. If it's two and you don't tell them it's being recorded, it's not useable in any legal action. Often, call centers seem to be located in two party consent states, and even though they say they record calls, you still have to notify every person you talk to. It gets to be a pain in the ass

[@ARGNewHomes]

Gone is the day when one's word is their bond.

[@BillyBlaze7]

@@theamaturepro if they say this phone call is being recorded for quality assurance that is then notifying you that you can record them as well....thats straight from a consumer law lawyer

[@paulatylisz8549]

I will never buy a Husqvarna product again thank you for all the information you've you're a blessing

[@hardworkingmanoutdoors]

You are welcome, I appreciate the feedback. Glad I could help.

[@stevenhershman2660]

@@hardworkingmanoutdoors Your story is a NIGHTMARE ! The entire situatuation should have never happened.

[@rooter1]

Sorry to say it’s not just Husqvarna. Most of the manufacturers are using the hydra gear for the drive units., that is where the real problem lies. I have read so many blogs, and this is including myself where the drive has failed after 100 hours sometimes before but usually after warranty.

[@tinamorris4641]

Don’t buy a Deere either. Crap Scag is the best

[@chrizzle6140]

I was getting ready to say scag, exmark or hustler. Ayp makes decent lawn tractors for average homeowners. but when it comes to a commercial z riders or standers you gotta buy from a commercial mower company. Yeah hydro gear makes a lot of the pumps but the real commercial equipment brands have better grade pumps and wheel motors on there machines. He probably would have better off even with a used Scag or exmark vs that Husqvarna and i like ayp but there not really commercial units. And note to anyone reading this stay away from anything made by mtd. They are total garbage@@tinamorris4641

[@keithhenry2063]

I own a lawn care company, and I chose the dealer and the mower brand based on reputation and recommendations. I buy my small equipment at the competitors dealership because of brand. I would not have chosen this dealer for my mowers because of their lack of professionalism to ALL customers. I saw your update about the owner of the dealer reaching out to you, which is the proper response, but at the end of the day, those same employees or family members will still be working there. Good luck brother.

[@hardworkingmanoutdoors]

That is very true, hopefully this video can help someone not have my same experience in the future!

[@rlatimer1962]

Dude you absolutely have the patience of Job and I'm praying that God blesses you with fruits way beyond what the dealer and company have put you through. Praying for you bud.

[@hardworkingmanoutdoors]

Thank you, I wish I could say I was always this patient but I am not always always. Somehow I have remained calm through this entire situation. I feel I was trying to be easy to work with almost to a fault here.

[@hardworkingmanoutdoors]

Update: The owner of Ball Equipment has reached out to me and seems interested in finding out more about my experience. I will post a video update when I know more. Also as far as this mower being or not being a commercial mower, it is listed by Husqvarna as an entry level commercial mower. Either way I’m learning a lot as I go and sharing my experience to hopefully help others.

[@logandecker1426]

Looking forward to the update. Thats extremely frustrating and unacceptable for the dealer to treat a paying customer that way. It’s really a shame that only now after KZbin video with 27k views do they want to try to make it right. Everyone in Richmond Michigan should boycott that place lol

[@haroldsanchez8235]

Good morning brother. Just like politicians feathers get ruffled when you come in numbers have a good day.

[@mackpowell-vy1qj]

The power of internet persuasion, 😆, they can definitely fix it, the pump I mean, but the faded paint and rusty connections you're unaware of right now, from sitting outside, as well as deterioration in the belts , seat and basically the entire mower, well I don't know if they can fix that. Let them fix it, absolutely no cost to you. Wash and detail it, then use it, don't sell it, use it. My advice.

[@BigSouthOutdoorsTV]

@mackpowell-vy1qj I'm glad they reached out to you, but don't go in expect much from them. Ariensco "reached out" to me too and I got nothing but more frustrated and more pissed.

[@blly8325]

Unreal, Husqvarna is billion dollar company. If it’s confirmed that one of the hydros is bad at a 100 hrs corporate should’ve given the go ahead to replace it. Wow WTF waddya hv to do these days, hv video and audio of the salesman’s pitch to get problems fixed ? Ppl just outright suck and lie to your face, such nonsense. Ball equipment should be referred to the BBB.

[@sleto6542]

These videos are so important! People need to do more of this ( and positive interactions also). Companies and people need to stand by their work and products. Thx again

[@hardworkingmanoutdoors]

I agree! Companies need to be held accountable. Positive experiences should be shared as well.

[@jeffb9586]

That's not only a stealership, but a thoroughly inept one.

[@hardworkingmanoutdoors]

Hopefully not many have had to deal with what I did. The owner has reached out to me and seems interested in addressing the problem. I will post an update when applicable.

[@kurtvonfricken6829]

@@hardworkingmanoutdoors Seems a little too late.

[@lonewolfFirearms]

I purchased Husqvarna PZ60 over 6 years. The rt hydro went out after a little over 4 years in. Contacted my hometown dealer and he immediately said bring it in. I took it to him and even though it was past the warranty he said he would take care of it and put a brand new hydro on and I had it back in 4 days. Haven't had a problem since. Dealers that take care of their customers are far and in between but when you have a good one count your blessings. My PZ60 was over $9000.00 and is a commercial grade mower.

[@hardworkingmanoutdoors]

That’s a dealer I could get behind! Unfortunately I got the other end of the spectrum on this deal.

[@pamsmith7728]

Your video kept me from making a mistake. Thank you.

[@chrisstclair-co1gd]

You should mention that dealers name. Good service deserves notice.

[@pierrejoly9094]

Bought a commercial Toro MX4800 in 2013 with a Kawasaki FR651V engine and we just love it, it has 571 hours and runs like new. Hope you get that sorted out soon.

[@Dgrinde]

Wholly cow

[@thomasdrake6020]

THANK YOU SO MUCH FOR TAKING THE TIME TO MAKE THIS VIDEO AND SHARE YOUR STORY. YOU HAVE HELPED COUNTLESS OTHERS! COMPANIES SUCH AS THESE DONT DESERVE THE EVERY DAY HARD WORKING MANS BUSINESS OR........MONEY!!! SHAME ON BOTH THE DEALER AND HUSQVARNA. They do not understand the long term value of a customer (you might need something else from them one day).

[@hardworkingmanoutdoors]

Thank you, it all worked out for us in the end as we learned a lot and have been able to help others along the way! Appreciate the feedback!

[@gregz4249]

I have the exact same Mower three years old 750 hours only if I’ve ever done is tuneup kits and blades I bought mine from a dealer deals 90% with commercial lawn companies. I haven’t had any issues. This guy is been in business for 40 years so I feel pretty comfortable with him.

[@hardworkingmanoutdoors]

Yeah I got a bad one and then the lack of support put it over the edge. Glad you had better luck and hopefully you get another 750 hours on it.

[@haroldyoungblood8287]

Thank you for sharing. I will spread the word. They need to stop selling junk.

[@hardworkingmanoutdoors]

You’re welcome, appreciate it!

[@johngamble1203]

I bought a Hustler,Fastrak 54 inch,in 2014.Belt broke at 8hrs,ran over a ant bed,I didn't see. Dealer sold me a belt at cost,no labor to put on.Replaced that belt this year at 430 hrs.Around my area Hustler and Bobcat I see the most.Never had a problem with my Hustler. During the winter I run it 10 minutes every 2 weeks replaced the battery last year.Great video.

[@larryfedewa9636]

In my opinion you are better off buying a used high quality commercial mower. I bought a used X-mark zero turn over 10 years ago and it still has the original hydraulic motors.

[@hardworkingmanoutdoors]

Thank you, looking back I definitely wish I had made some different choices.

[@benjaminjordan2762]

I work for a Big Dog dealer and they have the best warranty on the market, 7 yes. I forget the hours limit. These are great mowers but they quit making them in 22. It is basically a red Hustler. The dealer I work for stocked up on mowers when they were told no more Big Dog. We just warranted a hydro drive that was almost 3 years old. This was the 3rd time the owner brought the mower in for the same complaint. The previous mechanic said that it was fine. This last time I mowed with it till the problem showed up. Hydraulic systems have to be at operating temperature when tested. We've had several huskies in the shop and the are prone to have electrical problems. Customer service should be a priority.

[@jodyhahn825]

Sorry you're going through this but we're all learning a lot about Husqvarna and their warranties, especially Ball Equipment. Thanks for this review, it helps us all.

[@warningsigns4526]

I bought a BadBoy Outlaw 61" gas powered with the Kawasaki engine zero turn in 2015. Built like a tank and have had ZERO problems. I do yearly maintenance and take good care of it. Great machine.

[@hardworkingmanoutdoors]

I've heard great things about these mowers, thanks for sharing!

[@Jim-pw3wz]

Yes I recommend bad boy as well, mine is built like a tank just as you said. Mine has a Briggs, and it runs great starts great ect. It cuts just beautiful.

[@MichaelLanier-qk8kg]

Studies have shown that a bad customer experience will be shared at least 17 times. Those studies were done before the internet. Good for you sharing your bad experience.

[@fvfd419]

I have had my bad boy MZ magnum for 8 years now. Sure it needs routine maintenance, belts and the simple stuff. Finally this year 2024 the spindles are starting to fail. Other than that. I love the mower. Mind you this mower has been put through its paces. I mean I’ve mowed a pasture field with it. They have lasted 8 years and the mower has 800 hours on it. Definitely would buy a bad boy mower again. To be fair. I mowed 10 acres weekly with this mower and have used and abused this mower. It still fires right up and mows great.

[@donaldspinks7436]

Glad to hear about your experience with BadBoy. After extensive research, due to deck build, it was my choice to buy. Haven't yet, but have 4 acres waiting on it. Thanks.

[@darrylthurston4336]

I was in the power equipment business for 30 years. I was a distributor service manager. My job was to provide support for dissatisfied customers. When the factory receives a complaint they would forward the complaint to me for local handling. I'm proud to say I had 100% customer satisfaction. I taught the dealer service schools. All warranty claims crossed my desk for authorization. I had complete authority for out of warranty claims. I did have my favorite shops. There were a lot of Ball Equipment like shops back in those days. But there were mostly good dealers in our network . My advise is to contact the manufacturer directly a defect is a defect no matter how long the warranty is. You can find help through the manufacturer. Each one has a national service manager . Thats who to get it touch with.

[@hardworkingmanoutdoors]

Thank you for the advice, I tried several times to contact Hus Varna through phone calls and emails and never was able to speak with an actual person. All I got was generic replies from a bot or AI. I call the manufactures of mowers. I am considering to see if I can actually talk to a person.

[@tishachiliy]

You waited 4 months before calling and checking up???!!! You have more patience than most of us, sir

[@hardworkingmanoutdoors]

I don’t as trying to be easy to work with. It bit me this time.

[@user-sp6ki8ty2j]

I had the same problem with a scag. How my problem is different is when I took it in and they couldn’t make it duplicate at the dealership, I had the manager take it home and use it. I knew his brother mowed soccer fields. Needless to say the problem duplicated before they were done. Scag fixed it right away. The machine now has 2000 hours on it and has given no unforeseen problems since.

[@hardworkingmanoutdoors]

That is definitely some customer service I could get behind. It makes a big difference.

[@rickyclark9052]

Please , Please take this dealer to court. Can't stand crooks. !!!!!!!!!! Everybody who lives near by , Should go by there and bless those people out. Please boycot that dealer & Husky equiptment. I'm fixing to get a new mower , And it will Not be a Husky. !!!!!!!! I promise.

[@hardworkingmanoutdoors]

I’d definitely steer clear of Husqvarna at this point!

[@YaxisX]

"Everybody who lives near by , Should go by there and bless those people out."--@rickyclark9052 Re: "bless". Yeah, one fellow I know would say: "I will beat your ass with all the love in my heart!" Ha ha.

[@joecat101]

Boycott, spread the word on social media, contact local TV and radio stations, hell even protest at the dealership but without evidence in hand, video and/or audio recordings you'll get nowhere in court.

[@frederickburns1739]

I'm a retired CAT&CUMMINGS knuckle buster and really no nothing about zero turn mowers! Have several people I know have this type of mower; a very good friend had had one given to him and it wouldn't travel in a straight line!? He is a DIY er and pretty knowledgeable when it comes small engine repairs; I actually take my string trimmer to him when it gets cantankerous! Well after spending a few $$$ on the zero T and not making any progress he asked me a few questions and told me what he had learned. The thing that surprised me was that the marjorie of these machines don't have a spin on hyd filter and it's a sealed system that there is only one manufacturer that supplies that market!?!?!? I recently by accident watched a video about these mowers and learned that currently there are only a couple of manufacturers that now are producing serviceable hyd system. Also another acquaintance of mine just recently bought a new Kubota zero T and I asked him if his had a spin on hyd filter!?!?!? He said that the hyd system was completely serviceable including changeable FILTER.

[@CliffordHenley]

My bad boy has spin on filters

[@hardworkingmanoutdoors]

This mower did have a serviceable transmission with the spin on filters, but did not even last until the first fluid change recommendation. My next mower will definitely have a higher grade drive system in it.

[@Brian-mp2mv]

"Cummings" ?

[@timhall5020]

Believe it or not I have a 2007 Cub Cadet ZForce 50 that was built in the good old USA right before they got bought out. It has sealed transmissions and I still mow with it.

[@K.M.Farmer]

I received the Vtoman X1 as a Father’s Day gift. It was purchased because of this review. I have already used the tire inflator. I am pleased with its performance. Thank Hard Working Man for the review.

[@hardworkingmanoutdoors]

You are welcome, we now have 3 of them and love having them.

[@user-zc5qy2sr1c]

I bought a Huskvarna ST427 Snowblower here in Washington State from a company in Spokane called COUNTRY HOMES POWER. I had a similar experience with them, with a twist. They actually sold me a used unit as a BRAND-NEW unit. While I was inside doing all the finance paperwork, they loaded the machine. I realized they hadn't given me a manual for the machine, so I walked back in to get the manual and the 2nd key. They said, "Oh, we don't have the manual or the other key. "I asked why not?". "Oh, it wasn't returned with the unit." It was then they told me the snowblower was a used unit which had been returned and refurbished. I said, "You told me it was a brand-new unit." It did look brand-new because it was only used for about 45 minutes and the previous owner returned it; and now I know why. They are junk! The brand is overpriced, overrated, and the customer service I got sounded similar to that which you received. I will never do business with this company again. COUNTRY HOMES POWER of Spokane, in my opinion were scam artists.

[@terrycorkum]

They sell in big box stores. It's a sure sign of not being in touch with the quality of the brand anymore.

[@mikedeck8381]

Heard that it's very hard to get parts for the Husky products.

[@YaxisX]

@@mikedeck8381 Thanks for all the tips you all. What a surprise to find that some companies are highly suspect and "tricky" business owners.

[@dm285]

why do dealers not understand that their bread and butter long term, come from one source..the customers who are treated fairly and who buy their products? Seems like a no brainer to me, treat your customers well and you will do well long term.

[@terrycorkum]

@@dm285 Especially in the world of Social Media. It's word of mouth on Steroids. We've seen it time and time again. This is a prime example. I didn't intend to buy their products to be fair but this solidifies my lack of intrest. It's a shame because it's new chainsaw time so Stihl it is.

[@johndenver8574]

Also as a previous employee of a lawn equipment dealership I'd like to extend an apology that you have gone through this. No customer should have to jump through that much to get some help with a faulty product.

[@hardworkingmanoutdoors]

I agree and thank you.

[@donswanson8291]

It just takes one dealership of huskies to ruin the products available, they should take their distributorship away

[@Xpl0rerX]

I'm 50 years old and have learned warranties are useless mowers, car dealers, etc when it comes to big expensive repairs, they are fine with the small things. Once you buy your responsibility all the warranty talk is noise to get a sell. Always been that way I can imagine how much worse it has gotten in the new America. Have a blessed one.

[@hardworkingmanoutdoors]

Thank you, I k ow that can be helpful sometimes but I agree, a lot of them aren’t worth the paper they are written on.

[@cbxandy9441]

Thanks for sharing your story. You were treated so poorly by Husqvarna that I will never buy any Husqvarna products as a result. Hopefully another brand will treat you like they want your business. I feel badly that you are stuck with that boat anchor. Thanks again for sharing!

[@hardworkingmanoutdoors]

You are welcome and appreciate the feedback. I definitely will not be buying another Husqvarna.

[@YaxisX]

" never buy any Husqvarna products as a result" Me neither. It makes you wonder why the manufacturers just can't make the product of good quality to begin with. Is it not odd that some business operators just do not "get it"?

[@Stevieboy-102]

Hydro-Gear transmissions are on nearly every brand of zero turn mower and the zt 3400's are very common. Husqvarna does not build transmissions.

[@haroldsanchez8235]

Hey HWM Thanks for you sharing this video. You just saved me $6000. I just got approved to buy one of these things from the local big shop. I am now going to the orange one Kabota from here. They’ve been in town for over 30 years. Thank you so much and God bless you . 👊🏽

[@hardworkingmanoutdoors]

You’re welcome, from what I’ve learned so far the lack of customer service from Husqvarna will definitely take them off of my list. Customer service is IMPORTANT!!

[@JamesBrown-oo8gz]

You did what is right, good job, your actions have saved lots of other people heartaches. 😊😊😊😊😊😊😊😊

[@hardworkingmanoutdoors]

That was exactly the point of the video! Thanks!

[@russjones45]

I think this is just a sign of the times. Customer service and appreciation are extremely rare anymore. Good luck to you thanks for sharing.

[@hardworkingmanoutdoors]

Thank you and you’re welcome.

[@thomassmith4864]

I’m on my third Ferris over 30 years . Have been well pleased . All three have tanks. First was 8 years old used at a church camp. The last was sold in Cairo Ga. I worked with that dealer for 20 years . Thanks Mrs Beth Butler .

[@worldsbiggestdummy]

My experience with my Ferris mower has been phenomenal! 4 acres mowed 2x a week for over 6 years without a single issue. I check the oil before each use but never had to add any. I change oil & grease as prescribed in manual. 5 stars!!

[@dano9215]

Totally agree. I have a Simplicity Stallion ZT2561, made by Ferris. Its a true commercial mower. Bought it used. Its probably 20 years old. I finally had to put a new engine on it last year. This Ferris is bullet proof and heavy duty.

[@hardworkingmanoutdoors]

Definitely love hearing stories like this with great dealers. You even remember her name. The Ferris mowers are definitely on my radar for my next one.

[@michaeljohnson3131]

Ferris all the way, pay the extra .....

[@tyronestucker8980]

Ferris is the best I love my 2200

[@outdoors-with-Den]

Hi Heath, that's why I don't go to Ball Equipment anymore, I bought a few things there, never again. Last time I was there it took a half hour just to help them figure out what I needed for an oil change on my zero turn, and he acted like I was irritating him, I won't go back there.

[@hardworkingmanoutdoors]

Nor will I, I get upset just driving past.

[@timlelakowski8414]

Shopping for a new mower right now and glad to have this info before I buy, thank you for taking the time to share your experience.

[@hardworkingmanoutdoors]

You're welcome! If I can save just one person from the headache I went through I'll be happy.

[@ronhart8857]

Thank you for voicing your story with your dealer, and company that lied to you, stalling your repair claims. Good luck with a good laser!

[@hardworkingmanoutdoors]

You are welcome, we appreciate the feedback. I think a lot of this was mistakes, but in the end, we should’ve been taken care of much better than we were by both the dealership and the manufacturer. The dealership has stepped up and made it right now.

[@timpoore837]

Any dealer can sell you one mower. The service department will sell you the second one.

[@hardworkingmanoutdoors]

So true and there’ll never be a second from this place!

[@andrewmarker6511]

I like that.."The service Dept will sell you the second one".

[@manny7684]

Same experience with Husqvarna. Mower caught fire and found that it was a known problem with that model wouldn't even talk

[@philliphall5198]

They know about it and so does lots of mechanics who are spreading the word about the service and no warranty on the junk products

[@hardworkingmanoutdoors]

Hopefully the word will get out so others won’t have to go through this.

[@Steeledawg]

Have never bought Husky. But thanks to you I never will. I stand by Gravely and have never been disappointed.

[@hardworkingmanoutdoors]

I think that's a wise choice!

[@woodwerkir]

I shopped for several years while using a second-hand Hustler Fastrak that was bleeding me dry until I settled on a Bad Boy zero turn from a dealer. They buy straight from the manufacturer with no middleman rep. and in-house service. Been very pleased with the purchase and dealer relationship.

[@hardworkingmanoutdoors]

That is good to hear, bad boy is definitely on my shortlist.

[@rafaelbalboa274]

I started my search for a Zero Turn, racked my brains to make the right decision. I kept on reading good reviews about Bad Boy, so I visited the local Dealership. I figured I can buy one from Tractor Supply from their stock, if anything goes bad, I heard they will exchange it for another unit, or they will have you take it to the local dealership. I opted to go the dealership way, well, I had an oil leak within a half hour of use. I returned it and after going back and forth with the dealership for warranty repair, I reached out the area rep. he was on it, he and the General Sales manager swapped the ZT for another unit. I can highly recommend Ron Hoover in Donna, Texas. They took care of me and treated me like a customer.

[@CrankDbullet]

I was just looking for a zero turn used on Facebook market but couldn’t find anything I wanted but ever since ball equipment Promotionals kept popping up on my feed that I was going to buy a zero turn from there tomorrow. I’m taking this as a sign and going somewhere els.

[@hardworkingmanoutdoors]

This is exactly how my adventure started.

[@user-si9or1rk9b]

Know someone who got Toro zero turn, many hours & zero problems

[@fredhinck9685]

Toro Titan with the My Ride seat system.. Mine threw the belt in the deck drive belt. The dealer sent out a tech to find what happened. It picked up a stone in the pulley, which kicked off the belt. The belt was ok, he put things in order, sharpened the blades, put it through on warranty. The mower was two years old at the time. TORO makes mowers.

[@hardworkingmanoutdoors]

Now that’s the type of service I was looking for! I’d love a dealer like that!

[@fredhinck9685]

@@hardworkingmanoutdoors Dealer is about fifteen miles away. Showed the tech a quick tip on sharpening. Cordless angle grinder, flip the grinding disc around and use the guard as a guide.

[@woohunter1]

I bought my Toro Titan back in 2013, so far, 2 batteries, 2 deck belts, 1 drive belt, 2 new rear tires, and routine maintenance. Can’t complain at all.

[@scottrush7256]

Thanks for sharing your experience

[@hardworkingmanoutdoors]

Thanks for watching!

[@titostoys9926]

Great share. I think this is something that should always be done - share the experience so people understand that they may also experience with a dealer and manufacturer.

[@hardworkingmanoutdoors]

Thank you, that is what we are doing sharing what we’ve learned as well as mistakes we made along the way to hopefully help others avoid them. I prefer to recommend good products and companies, but sometimes you have to share the bad experiences too so others don’t have to go through them.

[@josephlyson3896]

I was getting upset myself watching your video. You have more patience than me. I had a major issue with my husqvarna garden tractor that they knew was a design issue and refused to take care of me. I will never purchase another husqvarna anything again. I recently picked up a nice Gravely zero turn…so far so good.

[@hardworkingmanoutdoors]

It’s definitely frustrating! Husqvarna doesn’t seem to care. It’s unfortunate.

[@googleboy7]

Hi Heath, Twenty years ago, my model RC club demoed several mowers. One was a Grasshopper ($12,000 new). The club bought two Husqvarnas. I don't cut grass at our field, but I think they've had good luck with the Huskies. I have about an acre and a half to cut at home. I bought the Grasshopper. Never a problem. Twenty five HP Kubota diesel. Never looked back and no regrets. Still running strong. WARING! NEVER POSITION YOUR FACE OVER A DEAD BATTERY!!! Ever see one blow up? I have. They can explode like a bomb. Shalom/gw. PS. I was a Husqvarna chainsaw dealer for eight and a half years. Their customer service is in no sense what it used to be. It's a shame. I think they still make great saws. But you can never talk to an actual human being.

[@hardworkingmanoutdoors]

Appreciate the info! I have heard their warranty has gone down hill! I hate not being able to talk to a person!

[@ericjones6330]

Thank you for posting.

[@hardworkingmanoutdoors]

You are welcome, appreciate the feedback.

[@wfdix1]

Thanks for the heads up.

[@hardworkingmanoutdoors]

My pleasure!

[@winchesterp05]

I had a similar story… 20 years ago… with an Ariens Dealership. Bought a brand new Ariens ZTR with a 2 year warranty, and 3 months in, the axle in the right hydrostat unit snapped. Dealer gave me a lot runaround, but I contacted Ariens Mfg directly, and they sent me a new unit. A year later, the left side snapped, dealer fumbled it around. I contacted the corporate service rep, they sent me a new one, and life went on. The mower was a POS. Before I got rid of it, I’d replace the deck, the engine, and both hydrostats (again). Granted, I got 15 years out of it, mowing 2.5 acres a week for about 25 weeks a year, but it surely wasn’t a very good mower. The dealership I bought it from was worse.

[@hardworkingmanoutdoors]

At least you were able to get a hold of the manufacturer and they took care of it. I have yet to be able to get in contact with Husqvarna and have given up.

[@bryans8193]

Thank you for this awesome video! It's people like you that really help the customers make the right choices on what to spend their hard earned money on!!! I also have a Husqvarna zero turn and had to deal with their customer service which is awful! Shame on you Husqvarna for treating customers the way you do! My next mower will definitely not be a Husqvarna!!!!!!!!!!!

[@hardworkingmanoutdoors]

You are welcome and I do what I can to help others even if it’s through sharing mistakes I’ve made. I will not be buying another Husqvarna either. I haven’t heard one positive comment about their customer service in the past few years.

[@fredsanford336]

Wow, that can completely believe this because it happens to so many of us in so many different situations. These people know that most of the time the frustrated person is just gonna move on. But nobody should get away with doing what they did to you with no consequence. Thank you for sharing your story. I hope that dealership pays for doing what they do

[@hardworkingmanoutdoors]

It was definitely frustrating, that mower has sat in my backyard for over a year after I got it back because I was so frustrated and I almost just moved on. I’m glad I made this video because I have learned an absolute ton and have been able to help others along the way. it also helped the owner of the dealership recognize. He had a problem that he could correct and he stepped up and made my situation right as well. So I’m glad I did not ignore it like I was planning on.

[@christopherlockhart8722]

Thank you for sharing

[@hardworkingmanoutdoors]

You’re welcome, we appreciate the feedback.

[@rickvann3489]

SPARTAN ZERO TURNS are the bomb... I'm in WV and this thing can mow hills like no buddies business.

[@hardworkingmanoutdoors]

Seems there’s a lot of good options out there, but Husqvarna isn’t one of them.

[@rickrozmin4593]

Thank you, I was close to a 34” purchase . Your video changed my mind. Going with a Hustler

[@hardworkingmanoutdoors]

I think that’s a wise choice, there have been quite a few positive hustler comments on this video and I can’t say the same for Husqvarna.

[@pjm7879]

I'm a NJ lawyer. Represented client in suit of a different major lawn equipment manufacturer. Story very similar to your story. Once manufacturer in house legal department got involved, case settled quickly and favorably. Suggest you find a lawyer to file suit for you.

[@hardworkingmanoutdoors]

Thank you for the advice, luckily I did not have to go that route as the owner of the dealership has stepped in and purchased the mower back. We have since bought a brand new mower that is much nicer and will be debuting it on the channel here shortly.

[@coffinb1]

Thanks for sharing your story. I'm shopping for a commercial mower, and your story helps me to narrow down my search. These mowers are a big investment. Definitely won't be buying one of those.

[@davem3789]

Bought my Scag in 2008, and it has worked perfectly every time I have used. Prices were better then, and I'm glad I have it.

[@hardworkingmanoutdoors]

Dave, the Scag mowers definitely seem to be among the most reliable on the market.

[@billreynolds2221]

I own Gravely and Scag zero turn mowers. One John Deer lawn tractor. Neither zero turn has demonstrated a single issue over several years of service. I've had the John Deer for twenty Yeats and have replaced the blades and belt once. I've been blessed. Sorry for your troubles. Hope your future purchase brings better luck.

[@hardworkingmanoutdoors]

Thank you Bill, glad you enjoyed had better luck!

[@jefferymcgettigan7982]

This sounds like every call I have ever made to my local cable tv company !!! 😂

[@hardworkingmanoutdoors]

Right!

[@jeffvickers9390]

YES ! That’s the ticket. Just do what my cable company suggests EVERY time I call them. “Have you pressed the reset button, that should fix it. “ Hardworkingman just needs to find and press the reset button ! Problem solved

[@maestephens5687]

Thank you for this information. I agree with you.

[@hardworkingmanoutdoors]

You are welcome, and thank you for the feedback.

[@craigmarquis3064]

I got a Kubota zero turn from my local dealer and it has been a great mower. 6 years old now. Belt, blades, oil, spark plugs, fuel filters are about the only things I've had to do to it. It has the Kawasaki motor in it. Dang good motor !!

[@hardworkingmanoutdoors]

Thank you for the input, Kabota does make some nice equipment, and we have checked their mowers out.

[@ron.v]

$3k for a Snapper ZT Lemon. Had problems when I picked it up. I should have immediately asked for my money back. My mistake, I regretted later. I had one problem after another. When the deck fell off, I had it welded then got rid of the thing. I got a little John Deere lawn tractor that was way too small for my 2 acres. Even so, it lasted 7 years before I wore it out. Good service and a great dealer. I returned, bought a commercial JD ZT for $9,000 and never regretted it. I'm still using the original battery 4 years later. Just replaced the blades this season (and I have oodles of fire ant hills I mow over all the time). Others can say what they want but I believe the best mowers are the very expensive ones.

[@hardworkingmanoutdoors]

I’m glad you ended up finding one you love! Ot sucks spending money on a poorly made poorly supported product!

[@scottcrowley2061]

I have a Scotts/Murray 1997 Home Depot mower. Cheap? Yes. Still going (Kohler 15 HP Command) Cuts approx. 3/4 acre of our 2 1/2 acres in Florida.In summer you can watch the grass grow.Why does it still run? No idea.Peerless hydro transaxle oil changed once, syn. engine oil changes 2x/yr. I Never wash it as the water sits in the deck bearing area and always ruins them.Tires all have tubes, front bald tires replaced once.

[@ron.v]

@@scottcrowley2061 I agree. Those little Murray riding mowers were amazing. I mowed 1-1/2 acres for 10 years with a Murray I bought from Wal-Mart. Never washed it. Never checked the hydro. Never had tire trouble. Checked engine oil every season but only replaced it maybe 2 or 3 times. After 10 years, it finally gave out. I bought a brand-name z-turn, a Snapper. It was junk. The Murry was a much, much better machine.

[@jonrussell1122]

I will agree with you. Customer service should be number 1. Thanks for sharing your opinion and experience.

[@hardworkingmanoutdoors]

Yes it should, thanks John.

[@kevinj6874]

I was looking at this mower but thank god I went with a Bad Boy Maverick HD with a Kawasaki mower. Been cutting 2 foot high grass with no problem. Out of all of the zero turn mower’s I’ve had this one has been the best.

[@hardworkingmanoutdoors]

I have heard a lot of great things about bad boy mowers, they are definitely on my shortlist for my next mower.

[@michaeleugene5547]

Thanks for taking the time to share your experience. I have a bobcat 3500 and it has been a great mower so far. Only have about 250 hours on it. I have a Husqvarna chainsaw that I had problems with shortly after I bought it and nowhere can you find a phone number for Husqvarna. Will not ever buy a Husqvarna product again.

[@hardworkingmanoutdoors]

Those bobcat mowers do look pretty nice. How Swarna is definitely lacking in product support in my opinion.

[@mattnessB72]

Thank you for posting. I'm currently shopping for a zero turn and had considered Ball Equipment (also live in Michigan). Not anymore!

[@hardworkingmanoutdoors]

A good dealer makes all the difference! I wish I had done more research into this in the beginning. I will say the owner of Ball equipment has reached out to me but my experience clearly wasn’t ideal.

[@ericdownunder1957]

Thank you for the video and yes you will save someone's frustration like myself. Husqvarna is off my shopping list.

[@hardworkingmanoutdoors]

You’re welcome, appreciate the feedback.

[@bonycells]

My neighbors love their Skag mowers. Never have any issues. Everything is HD and dependable. I have lived here 11 years, and he does a lot of commercial mowing. He also mows all of the properties the brothers own, mine included. Skag always running and dependable.

[@hardworkingmanoutdoors]

They do make an awesome mower for sure!

[@user-zp1ii3rn3c]

I have two Hustlers 60” zero turns. One I is 15 yrs old and the other is 5 yrs old. I finally had to replace the electric clutch on the older one this spring. I’ve never had to do anything but replace blades and oil changes. Very good mowers.

[@hardworkingmanoutdoors]

A lot of great longevity reports on the Hustlers.

[@Lakecenterlawncare]

Sucks you are going through this. I do lawn care for a living and I run Hustler mowers. I have had a few minor issues but my dealer and Hustler stood behind everything. I put a lot of hours on them. I have a 2019 with over 1200 hours on it, and a 2023 with 400 hours on it. They are built like a tank and have the best hydros in the biz. Thanks for the video.

[@hardworkingmanoutdoors]

Thank you for the information, hustler has had some great recommendations in this comment section. If I have a reputable dealer close, I will definitely check them out.

[@johngrossbohlin7582]

We had a Gravely commercial tractor with a front mount mower deck for over 20 years. It was relatively trouble free with most issues operator related (mowing things that shouldn't be mowed... like saplings and stumps). Then a Cub Cadet ZTR. It's had 8 or 9 new spindles installed in it; a caster wheel spindle; anti-scalp wheel welded back on; 3 mower deck fingers; muffler fell off; etc. over the years. It's too lightly built for a rather rural property. It would be fine on a nice smooth and relatively flat lawn but not on a rough hilly property. I recently bought a Ferris walk behind so I could mow some of the steeper hills rather than string trim them. The Ferris mowers are not inexpensive but I imagine that you'd get 20+ years out of one... and still have a spine after mowing rough ground as they have excellent suspension! I'll never buy another home owner grade machine after these experiences.

[@timsmith6140]

Same. I had a cub cadet lt 1046. I was good for two spindles a year minimum. The build quality was so cheap it was actually impressive.

[@hardworkingmanoutdoors]

Definitely not looking for something that constantly needs spindles! Appreciate the feedback.

[@hardworkingmanoutdoors]

It does sound like Ferris makes a nice machine.

[@johngrossbohlin7582]

@@hardworkingmanoutdoors Ferris also makes the Stihl ride on-mowers. If one brand isn't available in your area the other might be... If both are pick the better dealer! .

[@gibsonj5035]

I'm sorry for your experience. I had a similar experience with a Toro mower many years ago. I threw a fit and the owner of the shop called me. We worked out the issue but I never went back to this dealer. This was a dealer issue, not Toro. I still have the Toro as a backup mower. It has been great all of it's life. It is now 20 years old. Best of luck to ya!

[@hardworkingmanoutdoors]

At least the dealer stepped up in a timely fashion and took care of it for you, the owner of Ball Equipment has stepped in and made my situation right as well.

[@gibsonj5035]

@@hardworkingmanoutdoors I'm glad Ball did that for you!

[@ljvostro]

I have been using it for over three years EGO Z6 Zeroturn 42"mower on my two acres of uneven grass. (EGO is a Chinese company Chervon based in Nanjing, China). Very satisfied, both with performance and battery charge. EGO just released a mower with 52" width.

[@hardworkingmanoutdoors]

Thank you for the feedback, not sure I’m quite sold on battery powered mowers yet but but will check it out.

[@outdoorsinthe608]

I bought my Ferris used and love it!👍👍

[@hardworkingmanoutdoors]

I’ve heard a lot of good about Ferris. I looked used but at the time there wasn’t much decent available.

[@dw5743]

@@hardworkingmanoutdoors I second this I bought a used Ferris IS3000Z 61" and love it. I lucked up I paid less than $2000 for mine with like 900 hrs on it which is nothing for a commercial unit and it was used residentially. Best mower I have ever owned, cut quality, ride quality, speed are all amazing. I wouldn't trade it for anything.

[@michaelmulholland3504]

Me too....30 years ago... I bought a 60" Dual Hydro walk behind with a 17hp Kawasaki from a commercial lawn guy that was going to all zero turns. It was 3/4 of a season old...mint...$3300. I mow @ 70 minutes at a time with it and all I've replaced is occasional belts and pulleys. It's a tank. Parts (even belts) are getting hard to find. I'd buy Ferris again.

[@mossman7527]

That sucks, really sorry to hear that. Good dealer makes all the difference I believe but still disappointed. Husqvarna didn’t stand behind it.

[@hardworkingmanoutdoors]

Yes they do and it seems Husqvarna warranty isn’t what it used to be.

[@MrStealth654321]

Thanks good video

[@hardworkingmanoutdoors]

You are welcome, and thank you for the feedback.

[@conradmorin1891]

I am glad that you had the courage to tell your story, so that other people do not get stiff, as you did. >>>I spoke to a gentleman twenty years ago who had bought the same "H" brand name, who also had a similar experience as yourself, however, it pertained to a riding lawn mower, and I can assure you that I never purchased that brand, and I forewarned well over 100 people to stay away from that brand , over the past 20 years.>>>I have had a lot of success with the John Deere brand, and the dealer is excellent to deal with.

[@hardworkingmanoutdoors]

Poor products and poor product support can definitely damage a brand, the word spreads quickly. Luckily we can put this all behind us now and we are shopping for a new mower.

[@jareds6611]

Post covid, everyone sucks, dealing with companies in general is terrible. Its like everyone just stopped caring. Thanks to this video, I will never buy anything made by Husqvarna again... I just bought a Scag Patriot 61 a few weeks ago and so far its been great, although it blows dry material (leaves, etc) out the front so it gets messy, they do make a shield to stop that but I haven't ordered one yet. My exmark was getting hard to find parts, shes a 1999 model.

[@hardworkingmanoutdoors]

Post Covid is definitely a different era. It’s amazing how many still use it as an excuse! Drives me crazy.

[@LS3438]

I’d stay away from scag. My local deal screwed me. Just me venting.. picked up a new tiger cat ll no power up hills, dealer couldn’t figure out anything. Put me on another brand new unit and this one is back at the dealer again for oil being thrown out underneath the engine…. Tried to return it to go with another brand/company and they refuse to take the machine back with only 2 hours on it.

[@jerryodonoghue8624]

More people should do this when they are treated like dirt. Maybe some of these dealers will get the point when they start loosing business especially item of this value. The company was sadly lacking in this case and shame on them.

[@hardworkingmanoutdoors]

I agree, it wasn’t an easy video for me to make but I feel I went t above and beyond on my end to try to get this issue solved.

[@loganmmordh]

Bad Boy zero turns has excellent tech support on the phone. American speaking technician answered and was very helpful. Advised me how to install a zerk grease fitting on the spindles (which is my only complaint that it isn’t factory. Once a bearing goes out i’ll have to add them.) For reference my mower is at 256 hours, garage kept, maintenanced, hard use bumpy and tree roots, never cleaned for first year. Their phone service was so good i’m going to keep going to them.

[@hardworkingmanoutdoors]

Thank you, I agree as I called bad boy to ask a few questions and they were extremely helpful. I have been calling manufacturer of products. I am interested in to see if you can talk to anyone and how helpful they are. Something I should’ve done the first time.

[@josephrussoniello1623]

Wow thank you for this info. Sad to hear what happened to you!!!!

[@hardworkingmanoutdoors]

Thank you!

[@Roostmaster1]

Owned 3x Husqvarna P525D front deck mowers, aged between 2012 to 2019. All have had a problem with the main Hydraulic fluid filter loosening. Was told by our dealer that they knew it was a manufacturer fault but as Husqvarna wouldn't admit that all they can do is suggest we 'keep regular checks' on the filter and look for leaks. Obviously, we carry out daily/weekly checks on the equipment anyway and, surprise surprise, we have to regularly tighten the filters. We are about to purchase our next commercial mower and as we prefer out front mowing decks we are looking to go down the same route as the majority of other local contractors and switch over to Kubotas! Husqvarna's quality just is not upto standard! Even our local stockist who supplies both said when a Kuboat breaks, they tend to have the parts in stock. No chance with Husqvarna as they restrict them on how much they can stock and everything is on a weekly order rota. If you breakdown at the wrong time you could be waiting 2 weeks just for some basic parts like a throttle cable etc! Thanks for you video and sorry you're in such a crap predicament! Keep up the good work!

[@YaxisX]

Good tips.

[@hardworkingmanoutdoors]

So frustrating! Husqvarna lawn equipment definitely seems to lack in quality.

[@NJUSA36]

WOW I am sorry to hear you went through that situation! It makes me mad just listening to you talk about how bad your situation is with that lawnmower and the dealership. I have had a situation somewhat similar happened to me. A dealership like that will definitely not keep customers coming back if the word gets out there. I know someone who has made up T-shirts for their entire family stating that they would never deal with a certain company ever again and walked around a show that they were at with the shirts on. The shirts said something like ask me about so-and-so company and why I am so mad. It didn’t take long for people to catch on.

[@hardworkingmanoutdoors]

Word can spread fast that’s for sure. Customer service matters!

[@EL300B]

Glad I saw this,was looking at a mower just like that, I'll keep looking.

[@hardworkingmanoutdoors]

Yes, keep looking!

[@MrDannyr2000]

thank goodness you put this up on KZbin I was just about to buy Husqvarna , I'm talking was going tomorrow, I won't be now I will go with the Toro instead , I hope you get this resolved, I do lots or research on what people like or dislike about manufacturers before I buy and this has been very helpful, I also recommend you tell your story with a google review of the make and model, the amount of people who read these and make a buying decision to buy or not would surprise you , poor service needs to be shared with consumers so they to can make sound decisions

[@hardworkingmanoutdoors]

Wow, glad I saved you some trouble! I'm definitely doing more research for my next purchase.

[@Williamxmr]

We got a Bobcat predator pro 7000 commercial mower with the ZT5400’s and 72” deck. It’s unbelievable. Ours is green before they started the orange and white. I think Schiller made mine. 2650 hr warranty. I hate that social media controls the world, including getting any kind of movement or service. But it’s where we live now.

[@johnsmith7676]

"...it’s where we live now." And, where we'll die soon, too.

[@hardworkingmanoutdoors]

Social media definitely has it pros and cons. Sounds like you picked up a nice mower. I’ll hopefully have better luck on my next one.

[@craignash4736]

Hey Brother. I hope this video gets a million views . I might get a letter from an attorney sent to Husqvarna . Let them know this isn’t over . You know a lot of people…. Bad advertising hurts . Go for it ….thanks for sharing. Craig. Pa.

[@hardworkingmanoutdoors]

Thanks Craig, the owner of the dealership has reached out to me to find out more. I will post an update video when I have more information.

[@lalutte65]

After going through countless movers, I bit the bullet and bought a new Kubota zg227 zero turn 9 years ago, apart from oil changes filters and a couple of front tires it’s run perfectly,

[@hardworkingmanoutdoors]

Appreciate the feedback, Kubota does make nice equipment.

[@howardc9882]

Iam glad I listen to your story, iam looking for a mower, thanks

[@hardworkingmanoutdoors]

You're welcome! Glad I can help save you a headache!

[@rifleman1873]

Down here in SE TX, where the grass grows fast and 9 months of the year, Scag is king. The lawn guys of any size use Scag. I bought a Scag about 15 years ago and it has been rock solid. I took it in at the end of last year and had the head gasket changed on the Kawasaki engine because I was starting to get a little oil seapage into the coolant. Scooter’s lawnmower in Beaumont TX took good care of me (I did not buy from them, they weren’t in business when I bought it). Everything is great again. Friends have bought Badboy, and Husq, and others to save a little money and all have small nagging issues. Scag is,expensive, but I will buy another one if this one dies.

[@hardworkingmanoutdoors]

Thank you, I will definitely be checking out the Scag lineup before my next purchase.

[@blandishblaze]

That did it for me! I’m going to get a new mower on Tuesday, and it WONT be an orange one! Thanks for the heads up!

[@hardworkingmanoutdoors]

You are welcome, glad I could help. I think you’re making a wise choice.

[@davesusek3330]

good video thank you for sharing.

[@hardworkingmanoutdoors]

Thank you for watching!

[@UhBuddy1976]

I almost purchased a Husqvarna. I’m glad I went with a Troy-Bilt. When they break, and they will as all mowers do, they’re easy to fix and I can just do it myself.

[@BoltRM]

I paid about $2200 for a J Deere ZTR for my 1 acre yard & had an issue about once a year. When I searched for parts, I found out JD intentionally makes it very difficult for a non-dealer to get parts. I eventually traded it to my roofing guy for a new paint job on the house. He said he had a friend who could get it running.

[@BoltRM]

What model Troy do you have?

[@hardworkingmanoutdoors]

I think that was a wise choice, that is a shame about John Deere. As a lot of people like to work on stuff their selves.

[@tylerswisher1940]

I was a Husqvarna dealer for over 16 years and I've never had an experience like yours dealing with Husq. The way this dealership treated you makes my stomach hurt. I would contact another certified Husqvarna service station and ask them to contact Husqvarna and explain the situation. I'd also mention that you were having issues early on but was told to keep using it.

[@hardworkingmanoutdoors]

I am glad you have had better a lot, luckily the dealership stepped up and I no longer own this mower. I will be moving to a different brand in the future.

[@jeffkeller9798]

Had similar issues until we discoverd the WRIGHT stander. Best mower i have ever used. In the last 2 yrs where i live in ohio, the stander has become one of the most popular mowers i see the most on trailers.

[@hardworkingmanoutdoors]

You definitely see a lot more standards these days. They do have me intrigued.

[@wenqingpang7962]

I like this jump starter

[@hardworkingmanoutdoors]

That are great to have!!

[@jacksinkowski227]

I had the same problem with Husqvarna except I had a 48" riding mower. I paid $3500 for it. I had 200 hours on the unit when the rear alxe broke in half requiring a new transalxe $1500 and then after another 50 hours the frame broke in half. I was pulling my Cycle Clone Rake leaf vaccum with the mower at the time. The unit was out of warranty and Husqvarna could care less. I took the unit to a machine shop which built a new frame for the tractor and said if you have any problems with the frame again, we will fix it for nothing. TK Innovations charged me $200 for the repair. Great guys! No problem with their repair since. I will never buy Husqvarna again and I tell everyone I know not to buy Husqvarna. They make cheap stuff that does not last and they do not stand behind their products!

[@hardworkingmanoutdoors]

Yeah, me either. Far too many stories like this from Husqvarna.

[@Dinosaurdance]

Dude that’s unbelievable! What a joke! Good on you for calling them out. I hope you find yourself a great dealer & mower. We have a Cub Cadet Zt3 with 450hrs & have used it as a mini brush hog sometimes lol it’s not too fast and I swapped out the bump stops under the seat for springs but so far it’s been a great mower. My genius brother in law even filled it with diesel on accident after I first bought it didn’t hurt the ole Kawasaki! Pray the ole girl keeps chugging along

[@hardworkingmanoutdoors]

Thank you, I am doing a lot of research before I buy my next mower on both the brand and the dealerships.

[@donaldslate4195]

You can always file a Better Business bureau complaint . And or the attorney general office.

[@PEETY666]

BBB is there for the business, not the customer.

[@donaldslate4195]

You can file a complaint against a business.

[@hardworkingmanoutdoors]

I considered it but not sure what it would do to help. I figure this way maybe I can at least help someone else from not having to go through what I did.

[@silentepsilon888]

the BBB is a useless clown-show. They are not a government agency and have no power to 'force' a business to take care of a problem. All the BBB can do is give the business a lower rating for failing to respond to a claim or failing to resolve a claim to satisfaction. But besides that, the BBB is becoming less and less of a source of information or help to people (especially younger generations) and thus the BBB becomes less and less important overall. Ask yourself, how many times have you looked up a business rating on the BBB website before considering doing business with a place?

[@peztube]

I had to drive 4hrs away to purchase a mower at the only dealer who had the model I wanted in stock. I was told the mower was gone over, prepped, and is ready to operate. First cut it was making my lawn look horrible. Did some checking to find low tire pressure, mower deck wasn't level, and low oil level in the engine. Never trust dealerships...

[@hardworkingmanoutdoors]

Wow, it seems harder and harder to find good help these days. So frustrating. The reason I went t to a dealer in the first place was so I’d have service behind the mower!

[@rbhillner]

I totally agree with you on what you have said about your machine. I listened to what you said, and it all makes sense, you were treated like what I like to say as a "one-time customer". I have had similar experiences with dealerships here in Ontario. I commend your ability not to go ballistic! Almost sounds like the next level response from you. I would go to a media that responds to badly treated people.

[@hardworkingmanoutdoors]

Thank you, sorry you’ve had a similar experience.

[@wa4aos]

Thanks for the video. I had narrowed my choices to either a Huskvarna or a John Deere Z Track. After watching your video, I ordered the JD Z-Track; just came in this morning. The JD was more expensive and they are proud of their parts but after watching the crap you went through, I'll be riding Green for a long time to come..

[@hardworkingmanoutdoors]

I think you made a wise choice!

[@dirtfarmer3891]

Rachel summed it up succinctly! If I were screwed by a crappy company like this, I would hire Rachel for public relations rep!

[@hardworkingmanoutdoors]

Thanks Jack, and yes she did.

[@toddpacheco4748]

Heath it’s hard to understand why some dealerships are so eager to sell their products but not able to get your problems resolved without having to jump through hoops may things get better for you in the future 😮😊❤

[@hardworkingmanoutdoors]

Thanks Todd, I agree.

[@DennisMiller-ed8gx]

Thank you

[@hardworkingmanoutdoors]

You’re welcome. Thank you.