Have McLaren Finally Fixed Their Issues?

Over the last 12-18 months, I've been increasingly negative about McLaren road cars... so much so that Tony and I actually recorded a special episode of our podcast talking about all the issues we've experienced with McLarens. However, I feel like it's time to give the brand a second chance and spending 4 days with a 2021 720S Spider felt like a great place to start.
A lot of my frustrations over the past few years have come from the apparent lack of build quality of McLaren cars. My own 540C and many other McLaren cars I've driven have been plagued with electronic and mechanical problems that feel like could have been easily rectified.
So why give them a second chance? Since our McLaren special podcast came out, a number of McLaren owners got in touch saying they were fed up with all the negativity online about the cars and they wanted to let me know they were having great experiences with their own McLarens. On top of that, McLaren themselves got in touch and said they had been working hard to rectify some of the issues I had mentioned and so wanted to get me back in some cars to see if I could notice and appreciate the changes.
Here is the special episode of our podcast, Behind The Glass:
• The Truth About Our Is...
Some other McLaren videos I've filmed over the years:
I Bought A McLaren 540C - • I Bought A McLaren 540C!
Why I Didn't Fall In Love With The McLaren 720S - • Why I Didn't Fall In L...
Driving Up A Volcano In A McLaren 650S - • Driving Up A Volcano I...
My Friend Phil Bought A McLaren Senna - • My Friend Phil Bought ...
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Be part of my podcast by becoming a Patreon: / behindtheglass
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Thanks for watching SeenThroughGlass. If you liked this video you may also like videos by Shmee150, Salomondrin, Supercars Of London, Car Throttle, MrJWW and Petrolicious.

[@AlexChoi1]

My 720s currently has started off 2021 strong with 1 blown turbo, 1 broken secondary air valve, a brake pad wear sensor having a seizure, only has locked me in my own car once so far, a front truck that doesn’t open, a jammed windshield washer squirter, a check engine light, an engine that stalls when you rev it, an engine control module failure, and a bad parking brake. I wish i was joking, but all of the above happened this year, and it’s already been a month! I’m proud of my lil girl. Seems to be happening to everyone that daily drives their Mclaren.

[@larsstougaard7097]

Wow it really pains me deeply to read testimonials like this. I really hope they fix it all for you and spring time brings you miles and miles of joy in the car.

[@75KoDe]

That‘s not great to read at all. Have you modded your car? Just had a quick look at your channel. If yes, this will obvs affected your car in one way or another. All the best

[@georgecaspira]

@@75KoDe My guess for his mods are at a minimum an exhaust and a remap. Alex does some great content.

[@criskobeats]

Yikes

[@georgecarter5400]

First 2 videos on your channel speak volumes about the issues you've had, what did you expect?

[@JayEmmOnCars]

I hope McLaren do give you a long term loan, because four days in Winter with lockdown restrictions is not a very good test. I'd love to see you go to the GP in Italy or somewhere and take the car, see if the quality can last - and I hope it can.

[@peterb3842]

I appreciate all the respect and good vibes that British car KZbinrs give each other- not so much over here in the USA with our car KZbinrs...

[@akhoucharmouta]

@@peterb3842 JayEmm is a class act, unlike his shirts.

[@ChrissyThePoo]

@@akhoucharmouta whoooooaaaaaaa there, the shirts are the second best part about his videos!

[@akhoucharmouta]

@@ChrissyThePoo hey I didn't claim otherwise, I just meant one can't call them classy ahahahaha

[@mc4130]

I hope McLaren give YOU a long termer JayEmm! I did watch this and think of you!

[@Alikarava]

I believe you have the best videography out of them all, can actually see the effort put into your videos.

[@seenthroughglass]

Thank you!!

[@eugenehong9668]

Petrolicious has good cinematography too

[@user-od9iz9cv1w]

You must admit its a cut above the crowd. Keep it up Sam!

[@sportzntouring]

Agreed. Sets the standard in my opinion. One day, I hope mine get to this level.

[@weskdubs]

facts - the best out of any of the UK youtubers

[@SWatchik]

That spec is insane. Also you were much more succinct in explaining the issues and giving clear examples compared to the podcast I feel. Glad the brand are paying attention

[@seenthroughglass]

I appreciate that!

[@duileyah]

As a former owner, I have found that McLarens are great when I don't own it.

[@seenthroughglass]

Ha, I know what you mean but maybe there is hope

[@richardsedorski1206]

Oh dear.

[@marinefarmer7494]

@@richardsedorski1206 Yes, you hit the nail on the head, hypothetically losing that much money is so different from really losing it. I love driving friends that still hang in there, I'm just not that rich.

[@affsta3665]

@@marinefarmer7494 Quick question and not throwing any shade at anyone, but why is it just Mclaren that seem to have the depreciation card thrown about when Ferrari are equally as bad? 812's have lost £125k + in 1500 miles but nobody seems to care.

[@Adam-jd8gz]

@@affsta3665 812's lost a lot of cash because when there's loads on the market they've pretty much got no one to buy them, same thing happened with the F12 and they end up going back up in value after a while of being on the market because they become more affordable rather than having one new.

[@venom5809]

Props to McLaren for confronting the issue rather than running away from it or banning you or not talking to you, makes me respect them much more.

[@driverfocusedcars1556]

Fair play to McLaren, seems like they are finally admitting their faults and endeavouring to right the wrongs, I think that alone should deserve a second chance. Top quality content as always Sam

[@seenthroughglass]

Thanks! Really appreciate it

[@bravofighter]

I hope they also treat their customers better as well, every owner I know had a wretched experience.

[@yeeehaar]

@@bravofighter I have had nothing but great service from the two dealers I have had experience with in Australia

[@juzoli]

I don’t think it is “finally”. I’m pretty sure they are working on it from day #1. But it is not easy to fix all the issues, it is a complex engineering challenge, which takes years to resolve all.

[@artgreen6915]

@@juzoli Not from what I saw in the past on Glassdoor. Hints of an internal culture not entirely consistent with that. And what is a complex challenge, production at scale do you mean? Perhaps they should have taken a leaf out of Porsche's book, maybe the Shin-Gijutsu group are still around: www.nytimes.com/1996/01/20/business/putting-porsche-in-the-pink.html

[@Aldas001]

Although they do have there problems, I'm sure McLaren are working hard to improve them because, it shouldn't just be Italy that make great supercars. It's incredibly important and kinda makes UK petrolheads proud to see a British supercar manufacturer that can rival the likes of Lambo and Ferrari. Hopefully one day soon a McLaren can return to the STG garage...

[@seenthroughglass]

Hopefully

[@thedarksoul2701]

Well I’m Italian and although I love our cars I have so much respect for British brands such as McLarens and Astons. In the end making great models as well as less good ones is normal for every car company. I do appreciate the improvement you had with the 720s and now with 765lt, can’t wait to see it vs some of our prancing horses. It will be fun. Peace!👌🏻

[@rajabaja98]

Hello, I’m an owner of a 570S spider as of November 2020. Love love love, the car. I’ve done almost 3500 miles in it and have had zero issues apart from my center console locking up on me, but that was a simple fix. I think the key is to daily drive them, and let them get properly warmed up before setting off and you won’t have any problems *knock on wood*

[@AkaliBlade]

Good to see some balance from a KZbinr, rather than attempting to monetise click bait 👍🏽 As you asked, I’ve owned a 720S for 2.5 years from new, with zero problems, glitches, warning lights etc. Only problem was a broken windscreen. Absolutely nothing else. It’s in fact the most reliable car I’ve ever owned, and McLaren customer service from both the factory and dealer have been exceptional. Love it, and love the brand.

[@seenthroughglass]

Thanks for the info! Appreciate you tuning in

[@brentpowell7889]

Same here 570GT currently running a 600LT Spider 11:000 miles zero issues, just loved both cars , but the 600 LT is in a different league tbh as a pure drivers car 👍

[@kijanilong2395]

Same here, 2011 Subaru outback for 3 years from used with zero issues....oh shit, wrong car

[@develupa]

@@kijanilong2395 😂

[@esthetics4512]

How did you manage the no problems part

[@joefx69]

It’s not just the build quality and reliability. When things do go wrong the customer service is insultingly awful

[@alexlam24]

Yeah some dealers are good and some are horrible. They need to fix it

[@morganmorris2698]

i saw a mclaren speedtail stopped at a petrol station with electrical problems, he called mclaren customer care and they sent him a aa van. i couldnt believe it. he spends 2 million on a car and they dont even come to help with the problems

[@moosebear6372]

@@Dhhcnkk I mean you don't need to own one to know how overrated they can be. Plus McLaren fanboys are so toxic I just step away from liking McLarens.

[@PeRRXX]

@@moosebear6372 that’s exactly why I ignore fanbases around cars, because they can single handedly make you hate a car. I knew a guy that sold his Charger, because the Mopar community was so damn toxic, and he wanted absolutely nothing to do with it

[@moosebear6372]

@@PeRRXX I be honest with you I don't hate the cars I don't. McLaren makes some of the most beautiful cars. The issue is you can't get away from McLaren fanboys in the community even when your out of the community. When you talk about like two completely different supercars they come find you and say stupid stuff like "McLaren can beat that" "McLaren beats everything" and if you disagree McLaren fanboys get triggured and throw a childish fit and they turn into a total buzzkill. I know McLarens are fast but there not god tier cars they are treated as. Every Car company has its unique gem.

[@JoeAchilles1]

Another quality video mate, great to see McLaren have addressed many build quality issues, just need to sort out much of it's dealer network now and we could start to see the rise of McLaren again... 👌

[@reset1101]

Nice to see you around here Joe ;)

[@Dhhcnkk]

Joe creeping in all the car guy’s videos for some ‘inspiration’.

[@thesoundyouneed1]

Been loving the music selection in the recent videos, good job Sam!

[@BenB91]

Don't need the music in my opinion. Just listen to the engine note.

[@donjuan150]

@@BenB91 I agree....music was obnoxious

[@thesoundyouneed1]

@@BenB91 Yes, obviously.. But the video isn't just the engine running...

[@BarryMakariou]

Smiler at Alton Towers cones to mind

[@technom3598]

@@donjuan150don't worry. One day you will grow up and realize that the whole video wasn't just the engine running. Nor does only wanting engine noise make u more of a hardcore car guy.

[@tomchrist2860]

When I saw your video I thought it would be bashing McLaren, but was pleasantly surprised. I had a 570 spider for two years and loved the car so much I traded for a 720 spider. There are some electrical anomalies that eventually become somewhat endearing, but they have never let me down. My experience has been so good that I'll never have another Porsche or Ferrari. Thanks for a nice evaluation.

[@chad85100]

I have had a 570GT for almost 5 years. Bought it new and have had ZERO issues. Regular oil changes and service. Not one issue. About 8000 miles on it

[@PreposterousLemur]

Big up Sam, honestly enjoying your videos and the variety more and more. Great editing in this one!

[@seenthroughglass]

Thanks a ton!

[@benemery6486]

I’ve always wanted to love McLaren as much as I do Aston Martin but alllllllll of the well documented issues with them over the years has really made that hard, exciting to see they’re doing something about the big quality control issues and owning their mistakes 🙌🏻

[@frostedcereal8243]

yeah well it may take a while because it’s not very easy to fix you can’t fix things in two seconds so... there’s probably gonna be a lot more hate thrown at McLaren before they can get stuff together

[@jafer4741]

It’s going to take some time and effort for them to get their reputation back, two years ago I nearly sold my 360 to purchase a 540C... thank God I didn’t.

[@noahmistry4368]

To gain back consumer confidence I think Mclaren need to adopt a long term (5-7 year) warranty/service package to come with every car. Mclaren dealers are in part to blame for the negativity around the brand too (in the UK) but that's a separate issue... Want them back on top of F1 and automotive! Great video (and edit!) Sam

[@chriswyman]

Agree with others about the top drawer editing. That transition from the rear into the cabin at the beginning was superb. Keep up the good work.

[@M33AAX]

I think if Tony got into another McLaren, it might actually break the internet

[@gabrielgabes5074]

@@CharlieBeveridge beat me to it

[@Dhhcnkk]

@@CharlieBeveridge Thank you for highlighting that. I must admit I didn’t realise. 👍

[@martinboulden3540]

Good to see some positive vibes on this brand - after all its British and we all want them to be great !

[@jamesrawlinson4075]

Sam, the things you do with a few go pros is epic! That Carfection worthy intro was amazing! Keep up the creative work. Loving the regular podcasts too!

[@alaincirkovic7014]

Have had 3 McLaren's... 570S, 600LT and now 720S Spider. No major problems at all, and I track them regularly. The 720S just does it all, as you pointed out. The retractable rear window alone is worth the extra cost for the spider. Cheers!

[@xadesi]

The editing quality of your videos is so far ahead of any other KZbinr it’s insane.

[@mcsnod]

I owned a 2018 570S Spider and currently own a 2020 600LT Spider. Each car had one check engine light. 570 was a faulty temperature sensor and the cats needed to be replaced on the 600. Both fixes were made by the dealer inside a week and covered by warranty. Tired of hearing the knocks on McLaren reliability. I drive my cars daily, track them regularly and they have been fantastic.

[@tonyhurley7927]

Hi Sam, thanks for the more positive video here. I don't work directly for mclaren, but I work for a service provider in the aftersales section and I must say everyone within mclaren works very hard and tirelessly to resolve any issues that we may encounter. They are a company in their adolescents and are constantly learning and improving from feedback all the time The negative videos can be heart breaking to watch knowing how much effort everyone as a collective team puts in. Thanks so much and we hope you will continue to keep the faith

[@nickgoode8741]

You've struck a good balance here Sam. Supportive yet challenging the brand to do more! A truly great British sports car manufacturer.

[@MRVSKIN]

Absolutely love this video. You should have that car for 6 months and truly see if they have upped their anti. Also see what their customer service is like and see if that’s improved

[@andrewb6104]

This was a brave video for two reasons. 1. Matching your hat to the car and going out in public is a bold look. 2. To challenge your views of McLaren rather than just keep bashing the brand (often deservedly) makes you stand out from the crowd for the right reasons.

[@8w494]

Drove my 720s 18k miles. Did not have problems. Now have 300 miles on my 765LT - love it!

[@Salomondrin]

Haven't seen the video, but here: NO

[@forzer456]

LMAO was thinking of your experience with Mclaren when you commented, hopefully they will change but they have a long way to go.

[@manman464]

You have said on your channel that the 720s is the best car ever multiple times regardless of the bad senna experience 🙄

[@bunceyj8414]

Haha Senna life...

[@dharaneesh227]

it's you or the McLaren having the back luck on the jan 2019 expericnce :\

[@mo-hammadabunaser1367]

It's very difficult to forget how shitty your experience was, especially with your wife in the car with you, can't blame you!

[@anotherone10]

I think it's good that McLaren is trying to show that they are addressing their issues but a 4-day loan car doesn't really prove that much. If they really want to show that they have improved their reliability and build quality, they should provide KZbinrs like Sam 6-12 month loan cars as that would be a more valuable timeframe to prove actual improvements.

[@lloydc1671]

Great video Sam. I’ve had my 12c for almost 2 years now with trips to Germany, Belgium and Scotland from my home in the midlands. It has never missed a beat. I know their are some cars out their with issues but I can’t help but think a lot of it has become social media hype. Other manufacturers have issues as well.

[@kitefan1969]

I bought a 570S New back in 2017 and had virtually zero issues. The nose lift once gave an error if you drove with the nose up for a couple KM, but that was a small sensor. Otherwise mine has been very good. And I track her etc. (videos on youtube), she is no garage queen. I recommend McLaren to people all the time.

[@BaruKz]

I reckon this transparent review about the quality problems in the supercar world it's important because this subject normally is ignored by a lot of influencers and motorjournalists. This is about Mclaren but there's more brands in this segment who have issues as well. Smart different content makes the difference.

[@Bonzai30]

I’ve owned a 570GT and currently own a 2019 720S. The software has been a bit buggy, and I had a couple of trim pieces fall off of the 570GT, but I haven’t had any significant issues. I’ve been really happy with them.

[@ingenere]

I'm another McLaren owner with a great experience. 3 years in and my 570S Track Pack has been spot on.

[@ELECTRICEYEMEDIA]

McLaren's four consecutive Drivers' and Constructors' Championships from 1988-1991 were achieved with Honda motors in their cars LOL. I was questioned when I chose my 2018 NSX over a 2018 720S. 28,000 miles in 2 years on the NSX with ZERO ISSUES.

[@gregmize01]

Agreed! You're a smart buyer!

[@rhysleonard276]

I always enjoy your videos but the editing on this one was next level 👌Always good to see a brand try to better themselves and although they have had issues I think they have always had some of the best paint colours. Particularly the bright ones.

[@RedC220]

The mark of a good business is not how the operate when everything is going peachy, but how they behave and address issues when they arise. Fair play to Mclaren for holding their hands up.

[@seenthroughglass]

Agreed

[@makk2042]

570s track pack with 9000 hard driven miles on the clock and zero issues. Best sports car I've ever owned in terms of performance and reliability. Definitely upgrading to a 720s or the new artura over the next few months.

[@Vangent87]

I agree 100% with your feelings on McLaren, I owned a 650S with no issues whatsoever and I bought a 570S when it was released and it had a ton of issues and I owned it 9 months and it spent more time at the dealer being repaired than in my garage but I’ve got a friend who still owns a 12C that he bought new and he’s had next to zero problems with a car that was plagued with transmission and electrical issues, I truly believe that since McLarens revitalization that it’s luck of the draw as to the quality of your car.

[@TomCopestakeTraining]

Go drive the 600lt spider for a few days. Iv been able to drive mine in winter conditions. A couple of electrical glitches and an under warranty repair of the ignition cut. Windshield replaced once so far under warranty. Build quality has been faultless so far. It’s absolutely amazing to drive 100% of the time......

[@brannenlive]

Saw that edit on your IG as well, looked great!

[@seenthroughglass]

Appreciate it!

[@OldManOnTrak]

Since the days of the 12C (which I remember seeing in prototype camouflage form in Send one day), I have admired McLaren's ability to evolve their products so rapidly. I hope they are now rapidly improving their quality control. I love the brand.

[@chrisreadman4282]

Best car KZbinr atm. The podcasts with Tony are wicked and the variety on the car content on another level. Sam keep it going. Proper car enthusiast. Ps. Your head must of been cold during that drive 🤔

[@seenthroughglass]

Much appreciated

[@Chris_Brah]

100 percent true, Sam is one of the few people that shows real emotion. And top notch editing...

[@richboy900]

I watch The behind the glass and car throttle podcasts almost religiously

[@N1ch0la5C00p3r]

Would be good if you could get a long time lease from McLaren. Then you can really test it for reliability.

[@seenthroughglass]

Agreed! I will speak to them

[@felixnotacat]

I own a 675LT and I did 20’000km with it and I didn’t have any issues. Best car ever. Wasn’t the same with my old 570S though 😅

[@hangpilot1200]

The Supercar dilemma... how to mass-produce enough vehicles to actually make a profit, yet the price has to be obtainable to not just the uber-rich. Now, throw in reliability. I maintain that it's the maintenance costs that depreciate these cars so quickly. Ferrari, Lamborghini, McLaren... it's like owning a jet; the cost of ownership is much more than the initial purchase price! The 1st major maintenance bill shows up and many people who stretched to buy the car then dump it at a loss. The spectrum: You're either exclusive ie Bugatti or Pagani and the owners aren't worried about cost, or you're a Porsche owner who's traded exclusivity for reliability and obtainability. Ferrari, Lambo, McLaren, and even Lotus are stuck in middle right now.

[@purplehazeffc]

Editing & sound mix is right on point. The opening monologue was the biz.. Greetings from the land of Woop-ass Wednesday...

[@sorenslothe]

That baby blue-ish 812 you and Shmee both ran after to film on your way when you went to Monaco in P14 OOV is still one of the best spec cars, let alone 812's specifically, I've ever seen. Instantly a favourite of mine.

[@TheRoggan123]

After 2 years with a 570 I just bought a 600LT, overall more reliable than the Porsches or Ferraris I've owned previously. Steering and chassi feedback way beyond the competition! I've become a brand fan for the first time in 20 years!

[@DannyJ1999]

Woah Sam, I don’t usually comment but the editing of this is new and fresh and top notch. I love it, great job 👍

[@DannyJ1999]

Not sure about the beard though 😁

[@seenthroughglass]

Thanks! A lot of effort went into this one

[@DannyJ1999]

@@seenthroughglass thanks for the reply, feel bad about mocking your beard now 😅

[@danielclaudio5764]

@@DannyJ1999 Beard?

[@jstogdill]

Might want to try a lavalier mic for in car audio.

[@bentleyspotter]

As this car ages, i seem to have a greater fondness for it, and I think the spider element helps. It is true their quality has plagued them for years now, and no matter what, it will take them years to recover from their relatively short lapse in build quality. One thing they still have to fix is keeping a car from coming out every month. Looking forward to their next few cars. Great review as always Sam... Nice to see even mundane parts of life in Britain, for people in other countries, it can be quite interesting just to see.

[@63Humber]

A lovely video Sam! I'm firmly a McLaren fan, but even I'll admit 'didn't break in four days' is a very low bar to clear for a car that costs this much. Hopefully they're back on the right track and can keep producing the cars we know they can.

[@williamabdul-rahman4886]

Sam is great. The best car youtuber out there, period. Everything from the editing, music, info, and content is spot on. You could see and feel the passion which he creates these videos with. Also the podcast is great. It’s the only podcast I listen to, and it is the first and only one that really got me into podcasts. Also, Toni is funny as hell. Great combo!! Well done Sam, and thanks for saving my booring free time. Cheers

[@colinw1591]

The designs are class leading, so I hope they're building them better now. If they don't, the company won't survive..... 🙏

[@JacksonStrain]

The editing on your videos is always amazing but this video was just on another level. Well done

[@finleyballantyne1029]

Great video Sam!! Great to see the McLaren are trying to fix their issues as I think they are a great British Brand!

[@seenthroughglass]

Same here! Thanks for tuning in

[@raceGPT]

1 year w/ my papa spark 720s (2021) no problems, the BEST car I have ever driven/owned

[@jameshaworth9605]

Long term McLaren owner, no issues whatsoever (other than horrendous depreciation)!

[@hpman911]

You haven’t lost a penny until you sell it !!

[@istvan8858]

Depreciation is and it will be even a bigger thing as car manufacturers are producing more and more cars every year. Even special models aren't a safe bet anymore. Great video and content Sam. Keep up the originality and it will go a long way.

[@seenthroughglass]

Thank you!

[@activejeff]

Have had a 720s was a great car no issues. currently have a new 765 Lt the car is beautiful and no issues, also have a 675 lt spider no issues. All brands have issues, my Macs have been less troublesome than other brands I have owned.

[@estanislao7964]

I really do hope McLaren step up their reliability and customer service game, that's the only thing those cars need to be absolutely nuts. edit: Plus, give us a new engine, that V8 is very good, but it's kind of repetitive now.

[@rickyprice7586]

Great review Sam thank you. I was wondering when someone was going to give McLaren another updated review to see if they have ironed out some of the many issues they have. Maybe now other you tubers will follow your lead. Great content

[@obeezy9632]

I was thinking of buying a McLaren, but after this video I changed my mind. These cars cost too much money for anything to be cheaply made, falling apart, or problematic as soon as you buy it. No thanks. I know they're supposedly getting it right and fixing issues, but it's too late - gotta make a good impression the first time to the ball. Much appreciation for you making this video.

[@cm-15]

The company has been around for 10 years. Lamborghini couldn’t get it right for 30 years but look where they’ve come. Nobody makes it right the first time to the ball.

[@mc4130]

Like it, Sam. The most important thing is you’re not just fanboy-reacting! All so easy to do when the press team throws you the keys to the 720s! As you say, will be good to see how your experience goes through this year, and then make a conclusion. Well done. Esp. for matching the car to the hat!

[@NorthernMan86]

Great video! Best automotive creator, getting better and better. Well done sir!

[@j4mesyy]

B Roll and your videography levels are so good!!

[@celestialtoystore]

I have had a 570GT for the last year and after 4000 hard miles, it's not put a foot wrong. Now looking to add a 720S to the garage. I may be in the minority of Mac owners who have had no issues or I might not, but in my experience, the cars are fantastic. It just seems like whining about a marque online is the quickest way to blag yourself a free press car for a few days to frape.

[@captain_context9991]

Back in the 90s - early 2000s... The press cars were usually the worst cars you could get. Because they were the first cars built. The first cars off the line when nobody at the factory knows what they are doing yet. Some were used for crash testing, some for press cars.

[@TheLEMRR]

Great vid - I really pull for Mclaren. Love these cars, but there is simply not many factory-backed facilities to service them here in the States, so quality control is paramount if the brand is really going to get a proper foothold here.

[@SuperAdesmith]

Current owner here from new. Not a problem seen in 2 years.

[@AustinSchargorodski]

Great video Sam! Happy to see you appreciating McLarens again. Also loving your production value lately, keep it up!

[@olil9148]

Been waiting for this one since the podcast!

[@sibat777]

Sam, it’s interesting, and telling, to me that McLaren response to feedback is to concentrate on the reliability issues, no one doubts they are great engineers and it should be relatively simple job for great engineers to build reliable products (arguably they should have done that from the get go). What they seem to have side stepped is the appalling customer experience and that I am afraid is not something great engineers are capable of fixing. At this stage the contempt for customers that appears to be demonstrated both directly within the company and in the dealer network is endemic and embedded and can probably only be changed by a near tyrannical management showing zero tolerance for the slightest failure followed by significant sackings until the underlying attitude changes and are firmly embedded. I’ve had experience of doing this and I know talking about change has little chance of working, people don’t change until they see the metaphorical blood on the shop floor. I really hope they can do this but suspect they don’t have the willpower to make those hard choices. Great review of the spider👍

[@supercarsofnzltd2264]

Spot on! Exceptionally well worded. 👏🏻

[@sadubone]

You often remind me of a young Harry Metcalfe, offering realistic reviews of cars. I'll never own a Mclaren but it's nice to see it do other things than drift and launch around a track. Thanks for your hard work.

[@Ross04229]

I love that your orange beanie finally matches the car 😅

[@jameslloydcole8783]

How can you know if they’ve solved reliability issues from a 4 day test drive?

[@ernestroman2842]

McLarens are great!! I have a 570 GT for 3 1/2 yrs w/o any issue at all, I had other sports, supercars from other brands that had several issues in the first few years of ownership...

[@brentpowell7889]

I am exactly the same had a 570 GT and know a 600LT , zero issues wouldn’t swap them for anything else 👍

[@bravofighter]

As you say, I’m quite sure McLaren have hot-glued down the interior trim on this car before lending it to you for only 4 days. I would be interested to see a random selection of 5 lot cars, and the issues listed.

[@brentpowell7889]

Owned 2 McLaren’s zero issues 👍

[@JamesWilson234]

Terry Tibbs review's McLaren 720s Spider! Keep up the good work Sam 👍🏼 Confirmation he was not getting paid for this was when he said "I'm not sure if I find the car Fugly"

[@simondavies2717]

One of your best 'lockdown' videos Sam. Many congratulations for making immersive content amongst so many restrictions.

[@jonnyoliver5028]

Great video Sam, pleased to say I’m one of those positive McLaren owners... you might remember me driving an orange 12c across Europe with you years ago (Alfa 4c days). I’m currently 2.5 years into ownership of a 650s Spider. Yes, new McLaren’s lose a tone of money (like so many new cars do). However, what a car they can be for the second hand owner such as myself. I’ve had very little issues and thousands of miles of enjoyment. That warp speed, carbon tub, low scuttle, roof off driving experience is so addictive. It’s a shame McLaren have created such a negative perception of themselves particularly from the newer models. I do hope this can be turned around in the future!

[@JOHN-km8dh]

British cars are absolutely, hands down, my favorite. Toyota is more dependable. U.S. cars are less expensive. Italian cars are more pretty. BUT The elegance of British cars is unmatched since Duesenberg, Packard, and old times Mercedes, Cadillac. You are very correct in saying they should be promoted more. I hope that the manufacturers will re-emphasize "best quality" during manufacturing. I am no Sam, but I have had a couple Jaguars that were/are just a joy too look at, and drive.

[@garys7828]

Always a joy when you upload your car content and views... 🤓🚙

[@joecooper3073]

Smashed the editing on this one! Always loved the 720s, still looks like a spaceship of the future

[@shaunkaridza1579]

I fell in love with the 720s recently.

[@marcohas]

giving a "press car" that works well doesnt mean they fix things. they picked the car so the review is kinda flawded, to show they improved would be you walking at a random mclaren dealer and pick a random car to try. i really like the way it looks and the blue one made me want a 720s but they went so of the "path" that even if i could aford it i would not buy one

[@carreragt8516]

We have had 6 mclarens traded in at my work ( 3 x MP4 12C, 2 x 570s & 720s), the 570’s were the only ones with no problems.

[@julian987r4]

“I’m waiting on their reply”....and there in lies the issue.

[@Onyourbiketoo]

and therein lies the root cause, he sends a message late at night and now it's early morning and coffee time and he is of course looking forward to their response but somebody like you picks it out and makes an issue of something that is not an issue .. now, my GT3 that needed a complete new engine and was off the road for more than half a year had an issue..

[@julian987r4]

@@Onyourbiketoo well why didn’t they properly onboard him with a full specs sheet of info about the car. It’s just another ‘thrown over the fence’ example of customer service from McLaren.

[@Onyourbiketoo]

@@julian987r4 you have not a clue what the situation is/was which is why you are proof of a typical you tube follower that throws up a nothing as an example of customer service of which you have no personal experience of but for sure you have a 'friend' who walks somebody's dog who has a neighbour who heard that there was an issue at the carwash. Reality, as he reports, McLaren gave him a car and said 'drive this for 4 days and let us know what you think' ... it's not a new model release so no spec sheet needed and btw customer service comes from dealers.

[@julian987r4]

@@Onyourbiketoo thou doth protest too much

[@develupa]

@@julian987r4 thou doth spew tripe

[@mo-hammadabunaser1367]

We gotta pay respect to McDaddies for listening to your podcast and trying to show how they have listened to customers and journalists, that doesn't happen every day

[@frostedcereal8243]

McDaddies?

[@romualdrenault4782]

OOOOOMG that edit of the car on the garage, you keep improving your videos, well done ! + that’s the thing i like with you Sam, you don’t stay put on your opinions, you go and try, bringing us along to understand how brands evolve whether it is for the best, or for the worst...

[@callummorton6299]

Anyone else spotted that Sam has perfectly colour co-ordinated his clothing to the orange car! Makes my OCD smile 😃 once again great video, unreal editing! Keep bringing unreal content out as well as unmissable podcasts!

[@jonathancollard3710]

I’m well into second year ownership of 570 Spider with 7500 miles. It’s a simply sublime car in terms of performance. Warranty claim for paint on front wings and broken heated seat. Otherwise zero faults. Dealer has been diligent and professional (Ascot). I’ve previously owned Aston Martin DB9 and had paint corrosion issue, and let’s not forget Porsche IMS bearing fiasco. I am very happy to forget the £££££ size of the lever arch maintenance files I had with (then current model) Ferrari 348, 355 and 360’. 😲...so come on people, stop knocking a great manufacturer.

[@deltaecho8968]

Even with all these issues I still feel McLaren give me more fizz (James May) than a lambo ever would!!

[@tomeddie14]

Lol

[@sesto194]

didnt james may literally say it doesnt give him any fizz over a 458 or aventador, in the Italy special where hammond had the Noble m600 and clarkson had the aventador

[@deltaecho8968]

@@sesto194 I'll have a 458 Spider over anything personally but lambos aren't even beautiful nowadays!

[@sesto194]

@@deltaecho8968 lambos havent been beautiful since the murcielago sadly

[@tootalltodrive]

If you don’t spec a McLaren in colour have you even got a McLaren...

[@DoubleDeckerAnton]

I hope McLaren can sort themselves out. They make amazing cars.

[@BltchErica]

This car is so nice on the inside compared to the Ferrari F8, why is Ferrari design so horrible