HEALTHCARE ACCOUNT TIPS, Communication Training, and Relocation 👉 IRL W/ A COMM TRAINER | S1,EP10

HEALTHCARE ACCOUNT TIPS, Communication Training, and Relocation 👉 IRL W/ A COMM TRAINER | S1,EP10 // This episode is the season finale for SEASON 1. Our guest is Eden, a Sr. Communication Trainer from a healthcare account and she shares with us her experience as well as some unique insights into what it's like to work in the healthcare industry of BPO.
𝘿𝙞𝙨𝙘𝙡𝙖𝙞𝙢𝙚𝙧: 𝙏𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙝𝙤𝙨𝙩 𝙖𝙣𝙙 𝙩𝙝𝙚 𝙜𝙪𝙚𝙨𝙩 𝙞𝙣 𝙩𝙝𝙞𝙨 𝙨𝙝𝙤𝙬 𝙖𝙧𝙚 𝙨𝙤𝙡𝙚𝙡𝙮 𝙩𝙝𝙚𝙞𝙧 𝙤𝙬𝙣 𝙖𝙣𝙙 𝙙𝙤 𝙣𝙤𝙩, 𝙞𝙣 𝙖𝙣𝙮 𝙬𝙖𝙮, 𝙧𝙚𝙛𝙡𝙚𝙘𝙩 𝙩𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙣𝙮, 𝙘𝙡𝙞𝙚𝙣𝙩𝙨, 𝙖𝙣𝙙 𝙥𝙚𝙤𝙥𝙡𝙚 𝙩𝙝𝙚𝙮 𝙬𝙤𝙧𝙠 𝙬𝙞𝙩𝙝.
⏲ TIMESTAMPS ⏲
00:00 - Episode Introduction
1:49 - Guest Introduction & Background
3:37 - About being a communication trainer
6:48 - What is it like to work in a healthcare account? Healthcare vs Banking
13:14 - Members vs Providers
15:12 - Your experience in taking calls
20:36 - Advice to newbies who are not confident with speaking the English language
26:05 - Is your company (healthcare industry) open to accepting people without experience?
30:58 - What's your experience with relocation?
33:50 - Advice to future relocators
39:16 - Final advice to people who want to join the BPO industry
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[@ReaNinja]

⭐ SEASON FINALE!!! HUHU. THANKS SO MUCH FOR SUPPORTING THIS VIDEO SERIES. We'll be back for Season 2 VERY SOON. ♥ For now, comment your key takeaways and lessons learned below and I'll reply to each one.

[@queeneden5908]

Thank you so much Rai for having me. I hope this will help lots of folks who are interested to be part of the BPO industry. Good luck to you all! ♥️

[@ReaNinja]

For sure!! It's been a fun and insightful conversation. Thanks so much Eden 😘❤️

[@jennifergastones4544]

Wow! Sis Queen congrats for this way to go. 😍❤️

[@queeneden5908]

@@jennifergastones4544 Thanks Mommy Jen. 😘

[@Empath1111-io2ql]

yes a positive personality is a must in call center. a happy customer is a happy company.

[@songilimbolcanilla5913]

I just started working in the BPO industry in a Healthcare account. This whole content it's beyond helpful. It really makes me feel more confident to go out there and do things right. Thanks you!

[@ReaNinja]

Glad to know it helps. Thanks for watching ❤️

[@rodeliomagay9565]

its sucks if you dont know how to express your selff to your provider

[@hannahbuer9195]

What time you usually work? Is it dueing the day?

[@mackbye]

Hi Rea, I have been watching all of your videos since the day I planned to apply in a BPO industry and luckily it helped me to pass the interviews. Remember, when you posted about a script for healthcare account? Yeah. That is the video that we're listening during our training at healthcare account. I'm so grateful that I got the job and assigned to most well-known healthcare account in the US. Thank you so much and now I'm watching this time for improvement.

[@ReaNinja]

Oh wow!! Congrats Jomari ❤️🤗 happy for you! I didn't realize that my video would be a part of your training. 😅 That's amazing.

[@mackbye]

@@ReaNinja Actually it was just a recording and that was active listening segment during training. When my trainer played it I knew that it was your voice. Hehe. That's why I'm shookt 😱😅 Keep inspiring others and I will not skip ads. 👍

[@yourjabo]

Hi! i just wanna say thank you for having this topic on your channel because I just got hired with Healthcare account and will start soon (few days from now) and while I'm making a little research about it to help my self and to gain some knowledge as well. I'm so fortune that I found you and your channel. Even though the video was recorded a year ago still a big help for newbies like me esp. to this kind of account in BPO. I was so scared because I never been exposed to any health related work ever. I am very thankful that this kind of help are now available online particularly here on youtube. Again, thank you and more power!

[@ReaNinja]

Happy to hear that this helps ❤️ congrats!

[@lala-no6hn]

I never thought I Will return to a call center but here I am 🤣 your channel is a treasure always Rea. I would try with a health account but it depends on the company

[@junpaularriola2432]

I will be working on a Healthcare Industry soon. I don't have any experience in BPO but your videos helped me a lot. Thank you! :)

[@ReaNinja]

All the best! :)

[@sebastianaristegui1397]

Right now Im on my second week of training in a Healthcare campaing.. its been very difficult for me because it is my first time working as a bpo agent and starting with a healthcare campaing I think it makes it even more difficult. Next week I will have the nesting, that from what I understand, is to take real calls and use all the software tools

[@M_C_G_I]

what account bro? and what bpo company?

[@clydeteves4790]

Two of the best trainers I had. Love you both ❤️

[@ReaNinja]

Wow thanks Clyde!! We love you too 💕

[@queeneden5908]

OMG! Clyde! It's been a long while. Thank you for the support. Please take care. 😘

[@ggukseuphoria]

I just got hited and my acct is health care. Thank you for this tips.

[@bellapork26]

Currently, I am starting to train in healthcare account

[@susanlumabao4169]

i am a newbie to a bpo industry. i am so much nervous about the heathcare account validation.

[@dianneabiera7165]

Thank You so Much po sa Mga ideas nyo! ☺️ More power to us! 😊

[@ReaNinja]

Welcome Dianne ❤️

[@aldinotaku]

Kinakabahan ako. My training starts on Aug 11 for a healthcare account. I've been binge watching videos regarding healthcare accounts and I really feel anxious. There are times I run out of words to say or my brain would just stop to function when I get nervous. I'm afraid I'd mess up the training period. Hopefully I'd get to overcome this and survive.

[@kamoteseedless]

Madali lang lahat bsta mag sipag lang kahit gumaya k lng ng actual interview answers e . memorize them damihan lang pag memorize at sure ball ma aabsorb n ng mind mo un magagamit mo s actual job. un lang share lang

[@rodeliomagay9565]

can you make a video a recoupment payment claims

[@ma.alexandreamerindadmoral4583]

Build your career at the BPO Company 🙂👍

[@jaycorpuz9869]

Hi maam Rai, what's the difference between wellcare account and healthcare account po?

[@jessamaecaparino9985]

Mock call ko na mamaya sa Optum any tips po Ma’am and Sir?

[@cath4652]

i love your content! keep it up! i just hope you'll invest in good mic :)

[@ReaNinja]

Thank you! I was just using the headset mic for this so it's not that nice. 😅

[@arvinjhundemalata6502]

Hotel reservation Naman next

[@williamjohndoctolero2167]

Wellcare/Centene PDP Trainer here!💙

[@ReaNinja]

Can I interview you? 😊

[@joeychristopherrausa8656]

how did you handle or cope up with toxic supervisor or toxic colleagues in bpo or call center industry ?

[@ReaNinja]

Thankfully, I didn’t encounter any toxic supervisor and colleague. Can’t say the same for others.

[@mk-hv9mb]

Currently handling healthcare account 😊😊😊

[@ReaNinja]

How was it? 😊

[@mk-hv9mb]

All these things are new, previously handled business logistics, but loving it and taking it as a challenge to myself.

[@andreacatalina1913]

Ang ganda sana ng topic . but the audio of the guest is terrible.. Ms.Rea. should checked it... jus saying...

[@ReaNinja]

Sorry about the audio, we couldn't record it again coz it's a long conversation. Thanks for watching though. Maybe we'll have another convo with Eden next time. ❤️

[@hannahbuer9195]

Can I ask what usual time health care account works? Do they also work at night like other bpo accounts?

[@ReaNinja]

Depends on the location you're serving. If US, then most likely night shift.

[@hannahbuer9195]

@@ReaNinja Thanks po sa response ma'am Rea 💖💯

[@recarlrivera5661]

1yr and still counting with Anthem BCBS❤️❤️❤️

[@KYLIEALUPIGVLOGS]

Madali lang po ba yung account na yan? Ayan din kasi account ko

[@johnrafaeltolentino7995]

Hello, I'm a newbie with bcbs account waiting for my final interview. Any insights?

[@haruchan1200]

Hi, any tips, because am really struggle in my nesting period, and it's a healthcare account. I'm struggling in navigation and application process, I'm thinking to quit.

[@ReaNinja]

The beginning is always a struggle. Take it one step at a time.

[@ariannejane8341]

I got Hired in Teleperformance. Centene will be my account. I really hope that i will pass the training.

[@chantallerhaesoriano8426]

Travel account na pud mam :)

[@ReaNinja]

Puhon 😊

[@islawpalitaw]

I watched the vid from d beggining to end and didn't get any information or tips regarding the healthcare account. I suggest you change the title. It's kinda misleading. But thanks anyways

[@ReaNinja]

It's the overarching title for a very long video. 🙂 That's why timestamps were added so you can jump from one topic to another.

[@popskie5702]

Can i get a free ebook pls

[@ReaNinja]

If you comment your key takeaway here, I will consider it. 😊

[@randomvideos68693]

ok ba ang healthcare account for newbie ?? may pagka slow learner kc ako 😭😭😭

[@ReaNinja]

Ok lang naman 😊

[@randomvideos68693]

@@ReaNinja salamat maam... ask lang den po may healthcare acc po ba na local ??? 😇 thanks po

[@ReaNinja]

Haven't heard so far na actual call center talaga. Usually international 😊

[@christianandrewlim8031]

Hello, newbie din po ako sa bpo industry and sa healthcare din po ako.. kumusta na po?