HEALTHCARE Account Mock Call & Tips for Call Center Newbies

Here's what call center newbies should know about call center healthcare account, the healthcare system in the US, the common calls and inquiries, and survival tips on how to pass this complex account.
#callcenter #healthcare #bpo #healthcareaccount #healthcarecallcenter #customerservice
00:00 What you'll learn
00:18 What is healthcare?
02:47 Healthcare mock call 1
06:14 Healthcare mock call 2
10:47 Healthcare mock call 3
13:54 Prescription process
14:59 Healthcare mock call 4
19:17 Healthcare info and survival guide

[@Kwestyon]

A more challenging healthcare mock call: kzbin.info/www/bejne/a3Tci3h6oNiEZqc

[@fortunar23]

..?.....?....?.?........ 😊😊😅😅😅😊😊😊😊😅😅😅😊😅😊😅😊😅😊😊😅

[@urbabygurl29]

I love your videos . I’m Mexican-American . I work for a DME provider . We have a big team working from the Phillipines and they are the nicest most professional team I worked with . Love how you explain and are honest on what to expect. Irritated patient / customers will be intimidating at first but with practice we can turn that angry client to a happy one without having to connect them to a manager . Unfortunately, something that some don’t discuss that happens is , sadly, some Americans are racist . They will say rude remarks saying “ I want an American not you “ or “ I can’t understand you . Speak clearer “. Please don’t let these nasty comments get to you. Unfortunately, America is divided . However, I help my team. When I find out the person in my line was rude to someone in the Philippines ,I make it clear that we don’t tolerate anyone to belittle our staff based on color/gender/ethnicity. We pride in having a professional team working from the Phillipines to help our customers even though they are not Americans. Filipinos are so hard working and I respect all the effort they put in to work for American companies . Please know we do appreciate your help ❤️❤️❤️❤️

[@myspanishdiary]

UH-MAZIN'!!!

[@bernalizabarnido3547]

😍🥰

[@kenshinhimura4604]

Filipinos will love u for that comment

[@jesterarcita41]

Filipinos are very appreciative and i really appreciate you saying that. Thank you.

[@eliezermexicanimation]

I have a interview but I think that I am not ready to get involved agressive clients even if the call are supposed to be make appointments

[@camilleanncucal6388]

"The harder it is, the more you're gonna learn the better experience you're gonna get." I LOVE THIS!❤

[@renatonazarenoiii8248]

ang lupet m naman idol parang native speaker k n

[@rainermacusi9017]

A wisdom from a very blessed person Candice!

[@jesterarcita41]

I love you too.

[@mykeswaggins9330]

thats what she said

[@elinethgastardo5812]

Im a newbie here & been hired under health care. It helps me a lot to have an ideas 🥰 thank you

[@yourstruly.ilawngtahanan]

11:58 who's still watching this video this May 18th 2024? I came across here because the account that I will be handling will be healthcare account under medical supplies category.. thanks for this video.. a very big help.

[@Almera_]

Words cannot express how grateful i am to have you as our guidance for this industry. I just passed the online assessment, final interview and validation account. I still can't believe that i did it well even tho im nervous and not so fluent in English but because of your videos I've learned to trust myself. Thank you so much sheina! You deserve all the good things. To all applicants just don't give up to reach your dreams, i know it's not just easy but if you will just practice on improving yourself and consistent on it then everything will follows.

[@abish6]

I started working at healthcare services and this is my first bilingual job and omg this is the best desicion I could ever take, your videos were so helpful to me and I am pretty sure they will also be for new workers in this industry. who hasn't worked at a call center? I think you should have more suscribers because what you do is priceless, you dont know how many people you are helping with this. Greetings.

[@corazonesoterico]

Why are these jobs bilingual ? I was contacted by a insurance call center in a Spanish speaking country yet they conducted the interview in English

[@love080805]

…1 week in the call center …I’m struggling a lot 🥴 best decision I have made for my…

[@sophiabicolana28]

She's so amazing

[@jheckmarte4348]

mhrp b?

[@aakashbutke]

You are the only youtuber I have found who never ask viewers to like share comment subscribe, only focused on quality content. 🔥🔥🔥🔥🔥

[@QtqtGaming]

True

[@arissinaluhan3381]

Fantastic It's goosebumps whenever candice opens her mouth to cater the customer, It' displays her natural approach to take call way back her calls.

[@lovelee025]

I'm with health care account for 5 years,I swear this video is really a big help! I love your videos.

[@annalynepadrid6929]

I passed my final interview!!! I can't thank you enough, you really are a great help:D

[@rainfain7795]

I've been watching you since my initial interview, you really helped me!!! I just got a call awhile ago about my job offer, I'm on a healthcare account and I was actually expecting that this will be hard. This is my first job so I'm quite frightened to what could happen to me, if I'll be able to survive lol. But I'll keep watching your vids, not only you're helping us but your voice, your accent, are just so angelic. You could put me on sleep by just talking hahahaha Anyway, more healthcare account tips videos to come!!! We love you!!!

[@aldinotaku]

Hi. How is it working in a healthcare account so far?

[@maryr7571]

you are an ANGEL for doing these kinds of videos for aspiring BPO professionals. Thank you!!!

[@dyeninalibut3025]

I love how you make calls, your accent, clarity, tone are exemplary!

[@oleajueper5951]

Pls upload more about healthcare I just got hired recently in a healthcare account thank you appreciate all your efforts 🥰

[@juliematias924]

"The harder it is, the more you're gonna learn the better experience you're gonna get." don't shy away this challenge. i do love this line ...i love watching ur videos honestly i learned a lot as newbie in retail n now in a health account :*

[@ReishaHeartilly]

❤

[@aubreysanchez6547]

Thanks for all the advice you are giving to your viewers, i am so glad that i run into your KZbin channel while searching for a interview videos about call center your voice is so angelic sometimes i do watch some of your videos before i sleep it might help me improve my english skills and your voice sounds like an asmr as well thats why i do watch your vids before i sleep❤️

[@taylorharithvlogs5405]

our previous account has been dissolved and we are about to be reprofiled for an healthcare account (facilities and professionals) We will be starting our training next week! and I am so excited with it! Actually this is my first healthcare account and hopes this is just simply as my previous account which was the order status department 🙏🥰 I just wanna thank this lady for helping me a lot with my first ever account in the BPO industry! Your videos really helpful for a first timer like me🙂 Time flies so fast! in just one snap, I didn't even noticed that I have already get through it!🥳 And here I am again watching your vlogs for another account to be handled by me soonest!🥰

[@TheAspiringCentenarian]

This really helps a lot! I was a non-practicing RN who got diverted mainly to financial CSR for almost a decade. I was only able to work in the local clinical setting just for 6 months last year, and now I'm joining an inhouse US healthcare account. It totally is a different kind of mountain to trek, but the info you gave serves as a great guide or overview. You are the best Pinoy call center vlogger, I have to say. More power to you!

[@maricelpielago7880]

I totally agree❤

[@brancynthlirazan]

Hello there! I just wanted to thank you for all the tips you are sharing in this platform. I made it! Love lots! Stay safe and God bless you and your family always.

[@user-bo1fs2hf7d]

Hello ma'am! I just discovered your channel and just subscribed. I passed my final interview for call center agent and I can't wait to start my training. Your videos is very helpful and thoughtful thankyou for sharing! ❤️

[@dennisramos4915]

your videos are such confidence booster especially to newbies like us. your. vids are worth it to watch thank you!

[@SamSon-co8mr]

Since from the beginning, I watched your videos when I don't have any experience in bpo. From Retail account to travel and booking. I'll be having my training soon for healthcare account. Thanks for all the tips and advices. You're the best!

[@keisharesma1792]

Thanks for the additional tips. Im currently on my training on healthcare account under member services. We do have lessons but its really nice to have a general knowledge about healthcare. Thank you!!

[@claravelasquez2187]

Where can I apply if I want to be in a healthcare account?

[@roseann7034]

Today is the beginning of our PST training. Thank you for this

[@johnalo-sweeney8031]

. you are right on the money.from somebody like me who has 25 years on medical and dental field.thank you so much

[@kimwellilagan]

I just got my first bpo job yesterday. During my application I always watch your video so I can get tips from Initial interview to final interview specially the mock calls. And I just got the job for Healthcare account. This video helps me to understand what I'm about to face before I even start training. Thank you

[@robertpineda9063]

The best mock call I've seen so far. Great job!

[@melissarodriguez4683]

Hello i just want to say thank you i already got the job, i pass the nesting process, your videos are pretty helpful for us !THANK YOU SO MUCH!

[@Beansprout.2131]

Im so glad I found your channel. I love how you explained every detail. Your voice is beautiful. I can listen to you all day.

[@divinegracelabrador7583]

Can't wait for the part 2 of this content. Thank you do much for this tips. May God bless you! 😊

[@mdl4274]

I love your videos. I am binge watching so that I won't be clueless whenever I go to my training.

[@jrnp2498]

Thank you so much, Sheina! I passed my final interview and mock call for the healthcare account. I would definitely binge watch your videos for my upcoming training and will never skip ads. Love lots! 💖

[@jeantv5129]

What are the possible interview questions when you are assigned in healthcare account.?

[@allanbalbin981]

@@jeantv5129 same here final interview na ko HEALTHCARE account sa concentrix diko alam gagawin ko

[@rhomzkietfttv5571]

@@allanbalbin981 Kumusta ang work mo sa CNX?

[@elcontenidoVS]

You do not even imagine the favor you're doing to the call center industry. Thanks a lot.

[@peachypink5576]

I'm really having a hard time om my training for a healthcare account and this video really helps me a lot to understand what really happens during calls. Thank you, Kwestyon!❤

[@maryangelicaperfecio4362]

I'm having my interview tonight with the healthcare account, so I'm watching this right now. I hope I get in!

[@floridalenonato6996]

Thank you Candice! this videos helping me so much🤍 Tommorow is my 3rd week of PST training in healthcare account, and we have a live calls with our clients . HOPEFULLY i can pass 😊 wish me luck 🙏😊 HAVE A GREAT DAY AHEAD!

[@theyhule_0832]

Hi Healthcare account din po ako lastweek of november training kopo , mahirrap po ba ang healthcare account

[@QtqtGaming]

Thank you for providing a substantive and well detailed information about this.

[@mikemagic8489]

Interestingly, your videos are ALL worthy to binge watch. So informative and accurate! I love you already. New subscriber here! Please keep it up. You truly helped a lot with your platform. God bless you..🙏🏻🙏🏻🙏🏻

[@azmyellaamadore3983]

I'm currently waiting for my final interview and your videos are sooo helpful💗

[@jaysonlim-it-ursaiz3104]

Your voice is soothing. Its making me feel relaxed. Thanks for the effort in making these videos

[@Aries-2626]

I've been watching your videos in 2x speed and you sound so much intimidating 😭😭 Thank you for sharing informations for free! I appreciate it. You're also really pretty!!

[@cherryroseespina4218]

My friend suggested that I watch your videos to have some idea for I will start my work on monday with a healthcare account and yes this is a highly suggested vid, you're a very good teacher. Thank you for the ideas.

[@ayeaye-pn9tf]

Hi! I was re-profiled to a healthcare account and I don’t have any experience yet. I’m going to have another assessment later today I hope I pass this time. I still have a lot to learn about the bpo industry and I’m glad I get to stumble upon your channel. Just this single video helped me learn a lot and I’m planning to watch everything!

[@edcelfaigmani4962]

How was bpo you work with?

[@Avie685]

Hi! I am assigned in a healthcare account and I'm really clueless😥 It makes me nervous since everything is new to me. I'm really thankful for this video, it is very helpful and it gives me a heads up😊

[@albertbulilan7263]

Great! This is what I am looking for Candice😭 Thank you for this ♥️ Keep it up! Keep safe and God Bless 🥰

[@TheVikramJoshi]

I do manage IT OMNI solutions for UHC but was unaware about the business side, your videos are helping me understand better the "why" part of my work.

[@edwinrivera1815]

I'm improving a lot with your videos believe me I everyday whatch one and I shadow them it's very useful for me your channel aside that I'm learning new things with each video. Thanks.

[@ellapajudpod4155]

HI ATE! Because of your videos, nakapasa po ako sa concentrix and training ko na po tomorrow. Sana po makagawa kayo ng videos regarding sales call or how to sell a product and close a deal. Super need ko po ng tips nyo, sana po ma notice nyo ateeeeee, thankyou so much poooo🤗🥰

[@danmillenas1347]

one of the most challenging account, been working on this field for nearly 3 years, i find it very interesting and educational,

[@2tgstjb585]

Thank you so much to this! I just got my J.O last week and I will start my training next week. Healthcare account has assigned to me and I really do want to learn about this. Thanks for sharing informations. God bless!

[@rheizacalimlim6886]

I love how she speaks.

[@trinabares8767]

You are good. And you do have a soothing voice. I bet you can sing as well. ❤

[@alyssabacatano]

Ateeeeeeee, you're so beautiful especially when you have no makeup at all. Your voice is soothing and relaxing to listen to. You explained better and detailed. Thank you so much for this, it's a bigggg help especially when I'll be starting to have my training next Monday. Please pray for me to pass it. Good luck also to those trainees out there.☝️😭

[@AndresLopez-yu1jh]

Wow I need more from you and ur videos . Awesome. Havw been a GREAT HELP. BLESSINGS FROM CALI COLOMBIA CONGRATS🥳👌💪👍‼️

[@charlieandreese4046]

I love your voice, sounds natural and easy to understand as well. I'm planning to apply to a healthcare account for a couple of months now. However, I'm not yet sure If I could be able to handle it, as I don't consider myself as a tenured agent in BPO. I've been an agent for a local account for 4 years and I desire to step up my game. Hopefully, I can decide on which account to choose with the help of your videos.

[@ajc448]

Thank you..your content is very informative and helpful especially for people like us who doesn't have enough bpo experience or aspiring to work in a bpo companys.

[@doctorstranger4178]

Ahmm... Update.. THANKS TO YOU OF COURSE 💖 I got hired last month under health care account but the training started the week before last. And where currently practicing for PROVIDER VERIFICATION and the first example you had. I wish you make a mock call FLOW for health care acc. Providing DOS and donts to not violate HIPPA AS WELL

[@AshNonokPlays]

I've work at a Member Engagement Specialist but outbound. We are the ones that set clinical appointments for members to make it faster and make sure that the psychiatrist their having an appointment with is an affiliate with our insurance.

[@binneulbin]

TYSM i just entered a job and your channel came in handy, your videos are sooo easy to learn from

[@mariela3329]

Hello good to hear from you again You're so amazing 👏 I can relate for every vlogs you made. Love it ❤

[@iamcolian]

Omg. This is so relatable and all these are true most especially when providing accurate information and HIPAA. I work with one of the most well known insurance company in the US. I am speaking with providers. Thank you for coming up with this video.🙂

[@jokerseal4]

My training started on Monday, I'll be working with providers as well and I have no cc experience! Any advice?

[@itsmedion_129]

Accuracy and HIPAA 👌🏼

[@akosikriziapaula]

What's HIPAA?

[@amysantos7691]

hi. is it bcbs ? providers ?

[@arnoldcoquia1902]

thank you so much this is very helpful . I'm actually trying to apply to an health care account and im checking for tips and a little knowledge this actually helped me a lot. God bless

[@charee4935]

Her voice❤❤❤❤ it’s like im watching the good doctor🙂☺️

[@Sky-hw3ip]

In Healthcare account ,you need to be careful , You need to follow HIPAA Guidelines . IF your caller is a provider PHI first , You need to get the name of the caller , NPI or Tax I.D number ,name of the office they are caller from , Subscriber I D or SSN Name of the member or patient, Date of Birth ,the best call back number . If anyone is missing with the PHI , ZTP will be the consequence and ZTP is final written warning .

[@M_C_G_I]

hows your healthcare acct. experience?

[@merryllfabula6212]

Newbie here and I learn a lot from your videos.God bless

[@jimc.9965]

Terrific information and presentation-thank you!

[@Glen2Angel]

I just finished final interview today for health care account, I dunno how I stumbled in this video but I really find it helpful. I hope I passed the interview.

[@annaroseamor7813]

Glad i saw this ! this video is very informative . 💙 today is my final interview, health care account . Thanks Candice ! 💙 wish me Luck 😊

[@riclovenvisitacion9237]

Hi Shiena! I'm really thankful that I found this video. it was my communications training 2 weeks ago and I'm anxious for days knowing this is my first time working in a call center. Two days before my training this video was uploaded and it really helped me a lot, next week is our nesting period. The anxiety is still there if I can pass or not, hoping I can pass this.

[@zayrabuentempo7339]

what company?

[@zayrabuentempo7339]

@J DUBLE okay I will send now

[@zayrabuentempo7339]

@J DUBLE check mo sa message request mo nag pm ako

[@zayrabuentempo7339]

Zayra Brezuela

[@riclovenvisitacion9237]

@J DUBLE I'm in a 3rd week of production now hehe

[@lexismagallanes619]

This was really helpful! Passed initial, assessment and final interview with all the information provided here. Understood the basics and was guided with this. Thanks a lot!

[@Kwestyon]

Congratulations!

[@lexismagallanes619]

@@Kwestyon Thank you for inspiring us! God bless and more power!

[@hannahchavez3283]

Glad that I saw this video a week before my training 🙏

[@leclytv1029]

How was your training? Any tips about it, newbie here 🥺

[@alibryant749]

This was really helpful and thorough, thank you!

[@malcommagnificent6948]

Why do I love this girl so much?

[@paulandreypasatiempo6539]

I just got this Job Offer with this Account yesterday. Thank you for this video.

[@annafenina8923]

very timely! im on my pst training for a healthcare account handling members. thanks miss💜

[@MariaLuzetaVlog]

Update please 🙂

[@jaynathonyylagan234]

Glory to God and thank you Kwestyon dahil sa mga vlogs mo po natuto ako ng libre :) Start na ako ng sept 28 :)

[@kristelleannegarbanzos7171]

Tried applying in the call center industry for the first time and it was a success. I made it! All thanks to you po 💓

[@ronalyndelpilar3935]

Thanks for that ideas in healthcare account. This was very helpful specially for those had no experience in that account, like me. Thanks! 😘

[@charmm2320]

I had been out of bpo for 6yrs and now I'm back. From 2yrs exp of customer service now I'm hired for a Healthcare account. My training will start on monday and I'm quite clueless. I'm glad to see this video of yours. Now I have a glimpse of HC account. Hope I pass the training.

[@M_C_G_I]

hows your healthcare acct. expi? update pls.

[@diencarloaltaya620]

8 months in a Healthcare Acct. thanks to your vids💖

[@MariaLuzetaVlog]

Any tips

[@martintolentino4300]

Im working for all that you role played the equipment ,medications,insurance ,provider,authorizations ,member and alottt im cryiiiing because im just a traineeee

[@sarahmaeletrero2738]

I've handled member and now I'm in Provider E&I and this is accurate members applying so many dramas rather than providers -_-

[@ezelmaeolores6093]

Hi po..Ive been watching your channel for the past week getting ideas how to answer call center interviews..and..I got in! Thank you so much!!

[@faridaz7397]

Thanks a lot, please more videos like this, I'm new in this field, and this video is very helpful, thanks again

[@manuelillut995]

Hiii, thank you for this! I genuinely appreciate this. Please, make more videos about healthcare account.

[@JustJess617]

This is fantastic! I'm from Colombia and recently I got hired in a healthcare account , so please teach us more about it, I would appreciate that, thanks!

[@james2356]

Hi , I'm Colombian too , en qué empresa trabajas ? Yo voy a viajar y quiero trabajar . It'll be my first bilingual job too .

[@lala-no6hn]

Hola paisana 😀 como te ha ido? Quisiera trabajar en un cc de salud pero no sé si es más duro q uno de uno de servicio al cliente comercial. De solo pensar que me van a gritar más en salud, me hace querer no intentarlo 🤣

[@JustJess617]

@@james2356 Trabajo por medio de Atlantic international BPO, si deseas te puedo recomendar😊

[@JustJess617]

@@lala-no6hn Paisano, creo que encontrarás personas muy amables y otras no tanto, pero si amas el customer service te va a encantar!

[@lala-no6hn]

@@JustJess617 lol ay discúlpame paisano. Déjame yo busco más info sobre salud a ver si me le mido. Si si, te escribo por acá pero aprovecho pa preguntarte horarios, si es en casa o no y pago. Pues mira que si me gusta ayudar a las personas y por eso pensé en salud pero creo que la gente estará cargada emocionalmente ...y es comprensible porque están enfermos o sus familiares...tons algo me dice que me van a gritar mucho 😔 y como soy amable tons 💔 el doble.

[@alexisaleisterreyesrazon6441]

Thankyou so much for this it will help me a lot , I was assigned to a healthcare account in Concentrix and my training will be started on the next 2 weeks. I admit that I'm quite nervous because I'm a newbie but I will practice these scenarios everyday until I make it :)

[@jennylynycong7770]

How is it?

[@MariaLuzetaVlog]

Update please 🙂

[@admontada951]

I'm here cuz I'll be handling healthcare pre auth. I believe I will be talking to health professionals. 😁👍 Thanks! You made it sound so easy haha!!

[@marysese2528]

Your videos helped me a lot to get in here. Today is my 2nd day of training. And I hope we will pass this upcoming mock call!

[@elpediojr.muanag6685]

What company you are working ?

[@marysese2528]

@@elpediojr.muanag6685 TP!

[@jhoanapatriehleyesa6870]

I really need this huhuh, I waited for this. U r an angel mhieeeee

[@maysapico593]

Next week I'm in my healthcare training. I know your video can help me.

[@ireneoreta4500]

Thankyou for the advice. It helped me a lot if I am going to pursue the account 😊😊💖

[@girllatorrefiel5768]

Got your notif while im taking my healthcare acc training. Hehe

[@binkyrosa7908]

thanks for the tips everyday im always watching your videos for me to learn more because im a new bee in the industry.Keep sharing

[@collinshera9670]

First of all, I just really want to say thank you for the guidance and insights that you provide when I'm still practicing for my initial and final interview and specially for the versant🥺 and right now I'm very happy that i got hired in the bpo company and right now I'm currently under training in an account of HC, and yeah I'm here again trying to gain more information and guidelines. Once again thank you very much ate kwestyon

[@rayanjeydelemos2417]

My first time in BPO , and I'm handling healthcare account-dental

[@rhomzkietfttv5571]

Mahirap po ba Sir?

[@marygracevillamor5786]

Hi! I'm a newbie. Can you please make a video for Food delivery account. I'm gonna start my training this week. You really helped me a lot to passed. Thank you sooooo much! More power on your channel. Keep it up ❤️❤️❤️

[@graceugaddan]

Thank you for this video, very informative. I love your voice it's so nice to hear, its comforting :) new subscriber here.

[@RhenhartLosaria]

Sheina is such a beautiful woman. I love the hair color she looks like american. Smart and Beautiful.

[@darianbarreto6547]

God be wity You,and just want to say thank you,Because i really learned a lot.Cause i don't have any experience in a BPO companies..♥️♥️♥️🙏🙏🙏