Hearing Aids and Bluetooth Issues

In this video, Emma discusses Bluetooth, how it works in hearing aids and some of the challenges that can occur when using Bluetooth. She also discusses some troubleshooting that can be done when things don't work as expected.
www.valuehearing.com.au

[@alexsummers1897]

As a fellow clinician, I’d just like to thank you for creating this video. It’s something I add to emails when clients complain of Bluetooth issues and they think it’s because the hearing aid is at fault. You’re so clear in your message that it’s just the next video I’ve found explaining Bluetooth

[@user-im3rz4qz6w]

Great advice. I'm new to the hearing aid so this really helps. Such a great, cheery lady as well giving the information...always apleasure to hear her speak.

[@danshankle]

Wonderfully presented by a completely Delightful person! Thank you!

[@bethjacobs7955]

Thank you Emma for the video about blue tooth and hearing aids. Makes sense now why my hearing aids keep saying left or right disconnected.

[@DDPizazz]

Bravo on your excellent summary of Bluetooth issues, and encouraging words to help us to have patience with the technology! It has been difficult to explain the variety of causes for my client's Bluetooth issues. I am looking for points to include in a handout regarding the use of hearing aids while streaming online meetings. I would appreciate any updates you may have.

[@davidh.8513]

Thank you, that was a lot of good information. Now I need to try to get my hearing aids and Samsung phone paired again. USA

[@rkgaston123]

Thank you Emma for this valuable information! I’ve had ReSound Bluetooth hearing aids for at least ten years now, and I’ve been puzzled by the Bluetooth operation. You have a sparkly, friendly expression - so easy on the listener! Thanks again for the tech info packed talk. I hope to see more of you!

[@lawelawe1938]

ضايغك سيع سهحي وبمثهج سلن يغهوؤذوظ

[@lawelawe1938]

تسغحب لاتم. سبه يقعحضشسنجطكدزر

[@janicejohnson4971]

Thanks this was so helpful. As I only been wearing hearing aids for 3 months

[@hilarymichael1311]

Thank you, very clearly explained. Hoping ot will help with the bluetooth connection difficulties I'm having.

[@roserobinson5059]

Great info Emma! I was wondering why my Bluetooth keeps cutting out but now I understand the reasons.

[@ValueHearing]

Thanks for your support, Rose. We really appreciate it! So pleased to know this video helped you understand why your bluetooth keeps cutting out :)

[@timsmith5980]

Hi Emma, thanks for another super video! I have an Oticon Bluetooth TV Adapter 3.0 and I use it with Oticon OPN S3 aids; the fantastic thing about this system is that I can go out of the living room to the bathroom or even to the other back bedroom and not miss any of the storyline, but I guess the distance is around 10 metres!

[@ValueHearing]

You're very welcome, Tim! Yes, when the system works that well it is fantastic, you never need to miss a thing. You're very lucky, often you need 10m of clear sight to keep the connection, so that's great!!

[@lawelawe1938]

صعج ساج يفح ىبمضنسظ ينكةسسن

[@lawelawe1938]

ضعكىكييخج ظديسخج سبعحج

[@DUKEofWAIL]

You are absolutely charming on camera! Thanks for the clear explanations.

[@edwardpike1]

I have had my Oticon R for almost a whole week and love /hate them. Your video give me the clearest information about blue tooth and what I need to do when they drop connections. Can you have two items connected at same time? I have both iPhone and iPad paired with my hearing aids and is that supposed to work?

[@ronandrews5275]

Hi Emma. You speak very clearly about Bluetooth & smartphone issues. Thank you. Ive switched from my 4 year old Odicon to the highest end Signia HA PURE C&G 7AX hearing aids last month. All OS are updated. My Samsung S9 android is compatible with these aids. Forget about a range of 10 meters with bluetooh streaming. Even within 0.5 meter of my face, android in front of me & no active devices in my area, reseting bluetooth, restarting android, then pulling my hair out, the aids streaming audio switched from side to side, to off, to side, etc. Sometime it worked for hours properly, sometimes only for minutes. My Signia app showed its bluetooth symbal oscillation as well. I'm an tecky person that has tried many things. Even tested bluetooth db constant output power. My question is, does this issue I'm having occur (as much or at all), on iphones, compared to android devices? I know Signia aids are made for iphones. I prefer andoids for many technical reasons. Your response could lean me in the iphone side for purchase. Thanks for assisting me & all the others that may have similar problems.

[@luckychucky3426]

Very good presentation a delightful gal to look at it and I realize that she's talking to a lot of people that have bad hearing but she does a great job lots of luck to you

[@ValueHearing]

Thank you for the lovely comment

[@pamelaschaeffer685]

Dear Emma, Thank you for this video on hearing aids and Bluetooth. I have new hearing aids. In fact, I am still trying them out, and I really do find the Bluetooth unacceptable. Not only does it cut out, but when I play something like music that is in stereo, it switches from ear to ear, and far from seamlessly. The main reason this is so frustrating is that I have had a much better experience streaming from my phone - same phone - with AirPods, which cost $200, and even with a pair of over the ear headphones, which cost $20, compared to the streaming quality from my $6800 hearing aids. This seems just wrong to me!

[@ValueHearing]

Thank you for your comment Pamela. Which model hearing aid are you using? Manufacturers often release firmware updates to fix these issues. You might find our Bluetooth troubleshooting guide of some help: lp.valuehearing.com.au/bt-guide

[@lawelawe1938]

صتحءميحخصويامضحج صقهكقعوليين زيبك

[@davidmartin1015]

Good video Emma, I have Phonak Nadia b90 sp aids and an iPhone se ; I cannot get them to pair at all and have tried a few trouble-shooting methods. I have an appointment with Value hearing in Melbourne this coming Wed. pm and that will be one of the issues I hope to pursue , the other one is to check out one of the Roger devices that I hope will be able to help me also. Your postings are much appreciated, thank you. David Martin.

[@bonniediamond968]

Thanks so much for the honest information and suggestions for making it work

[@ValueHearing]

My pleasure

[@MsChibiVamp]

Good on you for talking about the expectations and the limitations that come with bluetooth. Thanks for sharing your knowledge Emma!

[@ValueHearing]

Thanks, Sarah! Yes, it's not pleasant to have to list all the issues bluetooth has but there are also so many positive aspects too

[@jeffleonard343]

Boy are you right about us being large bodies of water! That’s the biggest issue I end up having with my Resound ITE hearing aids. Other wise bluetooth has been such an awesome experience! I can’t wait for the new Bluetooth LE standard announced in early 2020 to come to new hearing aid models. Should assist and alleviate many of the issues mentioned here.

[@larryroelofs336]

Another great informative video. You present your information very clearly and understandable. BTW my trial of Resound One vs Phonak Paradise has concluded and I purchased the P90R. Both provided good speech understanding, but the Autosense features plus the fact that the Paradise can connect to two devices(iPhone and iPad) simultaneously made the difference. Thanks again for your videos; keep them coming.

[@ValueHearing]

Thanks so much, Larry! Your support means a lot. That's great to hear that the resound one was comparable to the phonak paradise for speech understanding for you. We will pass on the reasons you chose paradise, hopefully we will see other manufacturers being able to offer similar features to the paradise soon.

[@vxinos]

thats what im thinking of going with too the phonak paradise but i havent tried them yet. i wonder if theres less of an occurence with interferience with them

[@ellenbrook2001]

thanks so much . my issue to my hearing aid working fine with my laptop pairing but since a day ago even after pairing it my phone has not son anything even restarted the phone same issue

[@billsturm5093]

I use Oticon Hearing Aids. I use the TV adapter to listen to TV while my wife at the same time uses the external TV speakers. I find that I get an "echo" from the TV while listening to TV in this manner. Is there a way to turn off my hearing aids while leaving the TV adapter running through them in order to cut out the extraneous noise caused by the external TV speakers??

[@nelsonteixeirajunior8206]

Emma, thank you very much! This video has answered a lot of questions that I have about the Bluetooth in my hearing aids. I'm a Phonak Marvel user, and I've been trying the TV Connector, what has been a fantastic experience, with only one issue, I use it connected to my laptop, and during Webex meetings when I'm speaking, normally it stays in stand by, and when somebody starts to talk, I loose the first 3 or 4 seconds, which can cause miscommunication. Please, do you have any information or suggestion that could help me on that?

[@glennread5012]

I think Emma is fantastic. She speaks so clearly, always has a pleasant manner and is downright gorgeous.

[@ValueHearing]

Thanks for your support, Glenn. We really appreciate it!

[@louisebrown4622]

Great video thank you

[@Landis_Grant]

My Costco specialist said she has lots of senior citizen customers who have no smart phones so she just programmed their hearing aids to “automatic” which provides just sound.

[@vxinos]

would using a connectclip help with the interference i use iphone xr and oticon opn S hearing aids?

[@DUKEofWAIL]

I have a new pair of hearing aids provided by the Veterans Administration (USA) Pronak and and they work well. The hearing functions are clean and clear. When listening to podcasts, etc, however, I get audio distortion in the left ear, and have a call in to VA inquiring about a solution. Any comment or experience with this question?

[@datstheone1]

A problem that I hit with Bluetooth is having aids paired with iPhone and iPad. I normally use Bluetooth when watching iview etc on my iPad. To guarantee good connection I need to ensure Bluetooth is off on my phone if not the aids can get confused and not pick up the streaming from the iPad. So checking if another paired device is near is another thing to add to trouble shooting checklist.

[@ValueHearing]

Hi David, that's an excellent thing to add to the checklist! Thank you!!

[@maryscanlansmith396]

Thank you Emma for explaining what Bluetooth is. I would like to toggle between my radio and laptop. Is that possible? maryss

[@nickladey]

i love my nhs Bluetooth hearing aids but prob for me is when i am on the loop watching the tv i get other noises as well my other hearing aids i didn't get it just the talking on the tv can i cut out the background noises thanks

[@Inspectergadget69]

I have new Phonak Paradise P90, the top of the wazza for sure. They are fantastic but then yesterday, when streaming from my MBA M1, I could only hear from the left hand side. Now on my MBA, my Sony headphones worked fine and my Phonak HA worked fine on my wife's MBA. What could be wrong? I spent a long time with Apple last night culminating in a reinstall...nothing changed. What could be wrong? So some more time with Apple and finally I got a consultant who sorted it. Basically there are two BT profiles, one for phone calls and one for media streaming. Anyway it turned out that somehow the balance between L and R channels for the BT while connected to my MBA had been turned to the left hand channel. This is under system preferences and sounds and you click on the Phonak HA and voila you can change these settings. The consultant said this is a 'once in a blue moon' occurrence but it had happened on his old Mac some years before. I was thinking how this could have developed into a return the HA event and a monumental loss of confidence on my part. It got sorted but BT can be tricky. I love these hearing aids.

[@edwardrowland1853]

Faint Northern Irish accent Emma? excellent informative video's. thank you!

[@lawelawe1938]

ضقهح سقهح شثخج يغخ

[@italoleitao-sc1091]

I downloaded the app today and I am not able to find the the fitness feature. The hearing aids model I am using is the Zircon 1. I don't now why but the connectivity is not working fine with my smartphone, I am trying to use the connectivity without use the Connect Clip device, but the connection is always dropping. I don't know whether it is related to the Android version or not. My smartphone is using Android 13.

[@luispuncel6379]

I use an iPhone and iPad interchangeably all day long. I have Bluetooth problems when Bluetooth connectivity drops. Some times I find that the left hearing aid pairs with the phone and the right pairs with the iPad concurrently! I just have to switch off Bluetooth on one device so both hearing aids will pair with the device that I want to use. It is a pain in the ass.

[@davehenderson9812]

I have an RFID blocker wallet for my iPhone 15 Pro. Will the RFID feature interfere or degrade the HA Bluetooth in any way?

[@zumbatan550]

I have a Resound BTE HA and just got a new Signia Active Pro as my Insurance paid for it. The Active Pro works on my Iphone but then my Resound is being cut off and I was not able to connect. Why?

[@tahi22]

Blue tooth Connection between phone in your pocket and hearing aid ,can this have some affect if you have a pace maker

[@jt21419]

Let me point out the main issue. If there's some background noise, like on the beach close to the water, on on a bus or a plane, you will not be able to stream into your hearing aids. You will hear NOTHING. The streaming will get drowned out by the amplified background noise. Very dissapointing.

[@nathantaylor9829]

What do you think of Specsavers own brand hearing aids?

[@torinsall]

You are right about microwaves being a problem...if ours is running it keeps turning the bluetooth on and off and on and off with those bleepy tones with ...every single change...have to turn off the hearing aids until the microwave is done.

[@TheVerobeach]

I have a Samsung Tv hooked to Yamaha receiver Rx -471 with HDMI cable and have unable to get Oticon TV device to connect to my hearing aids? The APP lights up however no sound????

[@joereiter8441]

Hi Emma I have been able to pair my Signia hearing aids with my Google Pixel 6 Pro, but no sound is coming into my bluetooth hearing aid ( on the right one has it because the left ear is too far gone ) When I had an iphone it was no problem ( I changed to a google phone for better accessibility features) I still have a IPad and the bluetooth works great with that. So, I think it might be a Google issue. Thoughts?

[@blainefrank9243]

I have Widex Moments and an iPhone 7 Plus. I’ve never had pairing issues or needed to reboot my phone to reconnect to them. Streaming is not perfect perhaps for the reasons Emma has mentioned. If I have issues with sound while on a call or meeting I switch audio to speaker then back to the hearing aids usually without missing a word. If I’m streaming i pause the stream to streaming disconnects then continue streaming. For instance if streaming KZbin I’ll hit the home button to the hearing aids exit streaming mode and then go back to KZbin. 😀

[@ValueHearing]

That's great to hear, Blaine. This is also our experience, often all you need to do to fix bluetooth issues is to disconnect and reconnect. Thanks for the input!

[@courag1]

I am using Apple AirPods Pro and have been enjoying them very much. I got the memory phone replacement for the stock silicone tips which means they don’t fall out nearly as much. I have mild hearing loss, mostly interference from tinnitus, which means conversations are where I need help the most. It is convenient for adjusting the volume and if I am blocking background sounds for watching a movie or a video on KZbin, or want to hear conversation. The cost of the AirPods were much less expensive than hearing aids. I thought they were expensive before but in comparison to actual hearing aids, they are a great value for someone with my current hearing woes. I’ve had tinnitus from about age 45 and now am nearly 69. Tried all the hints and tricks to try to cure myself. My maternal grandmother had tinnitus and also my father, so I could have inherited the problem from either side of the family. Lucky me? Don’t find it so. At least the AirPods solution is working for me pretty darn well. Am grateful for the technology.

[@CharlieForbes524]

With Bluetooth in hearing aids, is latency a factor? Latency being the time it takes process the signal, which when combined when watching TV could induce a slight delay between the audio and the video. Is this an issue for some devices and hearing aids?

[@jerryq1000]

I have just had my Oticon aids replaced with Phonaks...why is it impossible to connect with my MacBookPro, but NO problem at all connecting with my iPhone???

[@georgepattalio8876]

I have a lg phone will it work with my truhearing? I could pair it but when I don't have WiFi it don't work..

[@mr.perfectlyfine95]

I always had an issue with streaming music to my phone via Bluetooth that it kind of crackles in a way but only when my wifi signal isn’t super high. And when I turn the wifi off on my phone, the issue never happens.

[@lynnpaterson583]

Thank you for that excellent video. I have Unicron aids and an android phone. If I am talking on the phone via bluetooth, is there a way that I can switch to the phone speaker so someone else can hear the conversation?

[@ValueHearing]

Hi Lynn. You can change to speaker phone (you'd obviously lose the audio streamed to your hearing aids). On an Android phone, you should see an option that says 'speaker' when you're on a call. If you select this, then it changes the audio routing to speaker phone. To get it back onto the hearing aids, there's an option with a Bluetooth symbol.

[@danieltilley4187]

Dear Emma i just got my TruHearing aids today and they are susposed to stream it says i got them connected and i got all the permissions set on the app but it will not stream?

[@maiogre]

Does ReSound hearing aid is compatible with Xiaomi Redmi note 12 ? It seems that it is connected but I never heard any thing from my hearing aid?

[@pureblood8692]

Thank heavens I found her video this has made my choice easier to decide and I just dont think blue tooth is the way to go.

[@ValueHearing]

Hi Beverly, Bluetooth can certainly be very useful in hearing aids, but it's not for everyone. Most hearing aids actually have this feature in them, but it's up to you to decide whether you want to use it or not.

[@Landis_Grant]

My new Jabra Enhance Pro 10 hearing aids are making my Bluetooth buggy.

[@sundaygolfer3]

I had resound HA for 3 years they were problematic lose the sound level in quiet or loud situations. The Bluetooth was perfect never dropped a call always clear and switched from iPhone to automobile no problem. I now have Phonak Paradise 90 R and the are wonderful for conversation but Bluetooth is awful. Listen to you or another video on KZbin or music channel the sound constantly dropping…5 words then drops the next 3-5 words. Everyone has looked at the HA and no one can repair it and/or the static in the left. I guess when I want to stream music watch tv late at night, I will use the resound and the Phonak Paradise the remaining time.

[@QSasquatch]

Mine amplifies room noise really bad when using it to watch videos or answe the phone

[@dotlecky3316]

Same ptoblem. Extremely annoying.

[@abernathyrealtors]

What's the difference between Bluetooth and Wi-Fi?

[@SittiB]

If trying to pair hearing aids w smart tv, should I pair w TV directly or thru a TV connector for best results?

[@ValueHearing]

For best results, I would recommend pairing via the TV connector. While you could pair directly to the TV, it tends to result in a slight streaming delay.

[@garygullikson6349]

I'm being fitted for Resound One HA's. . Will my Android 7.0 Tracphone work with Resound App and Resound one HA's?

[@garygullikson6349]

Answer: Resound App requires later version of Android in phone. Can't use App to control Resound HA's. Hopefully my new Samsung A03s phone with Android 11.0 will work with Resound App. Many current phone controlled gadgets have compatibility issues with older Android versions.

[@daisies4444]

Hiya Emma! I was given Oticon Engage P about a month ago. I was so excited knowing I would have Bluetooth as I thought I would be able to hear my phone calls without having to turn up the speaker whereby all around me hears both sides of the conversation! The Bluetooth has not done that even though I downloaded the App Oticon On. would you have any idea why this is please? I would be very grateful for your help. Many thanks.

[@hayleymccourt5336]

Hey Daisy! I am having this exact same problem with my Oticon hearing aids. Have you found a way to fix it? X

[@daisies4444]

@hayleymccourt5336 Yes, I explained the situation and got an appointment with another audiologist and he was absolutely amazing! He set it all up and everything has been working great! Hope you can get some help too!

[@marykennedy3647]

Can one pair Belton bluetooth hearing aids directly to a Samsung smart TV (without the $450 TV link 2 device)?

[@ValueHearing]

Unfortunately not. Beltone uses made for iPhone low energy BT, which is specific to phones.

[@dawncole9846]

Have paired my Samsung S9 phone with my Resound hearing aids. Cannot hear sound through hearing Aid. Should I need to do anything else. Have new batteries installed.

[@ValueHearing]

Hi Dawn, I would first check that your phone and hearing aids have the latest firmware versions available. If it still doesn't work, try deleting the Bluetooth pairing, restarting your phone, and pairing again. Good luck!

[@bengmoje2593]

Mam mag kano po yan

[@BradleesNiche-xv2le]

I hear you

[@davidmueller8317]

How do I get off of demo mode

[@milnwood13]

Tried everything. My Bluetooth fades in and out continuously while streaming

[@rks2543]

Can u make a video about best HA dryer 2020

[@ValueHearing]

We will definitely add it to the list!! Thank you for your comment :)

[@clelladebrichy1117]

Where do I get the Bluetooth hearing aid??

[@ValueHearing]

Hi Clella, all major hearing aid manufacturers now offer hearing aids with direct connectivity, so have a chat to your audiologist about this.

[@darylbrann4717]

I just got brand new Bluetooth hearing aids my question is... I can hear them perfectly fine but people on the other end say you at sound very distant.. then sometimes I sound good and my phone is near me at all times what could be the cause of that?

[@ValueHearing]

Hey Daryl! What brand of hearing aid do you have?

[@darylbrann4717]

Starky hearing aid

[@ValueHearing]

@@darylbrann4717 Starkey uses a headset protocol for Bluetooth, so it should be your phone's microphone that picks up your voice on a call. Are you holding the phone and speaking directly into it? If it's near you but not close to your mouth, that could explain it.

[@darylbrann4717]

@@ValueHearing OK I will try that I will let you know how that goes

[@darylbrann4717]

It solved the issue I was under the impression you’re hearing aid acted like a true Bluetooth but did not realize I still had to hold the phone up to my mouth And it works much better I’ve tried calls with several people... thanks for the input and reply have a great day!!!

[@johnnyrbattaglio6943]

Thank You 🙏

[@rupertthebear.1031]

Hi Emma, a suggestion for another video. Stating that facts about what hearing aides are best for iphones and androids. Eg. Signia are garbage for androids as they will stream to TV but will not connect to hearing aides. UNLESS you go and spend $500.00 aus and buy the microphone which you have to inconveniently wear and then you might get a connection.BUT the receiving person gets a very distorted conversation and it is also very limiting in your movements. So with all these videos out there non give the viewers all the real facts and demonstrations. None trouble shoot either when pairing with examples. Forget just talking and demonstrate would be better.

[@user-bz2nz8sy7u]

Get app for my phone

[@miroslavprusina670]

What is radiation of this bluetooth devices for human ears? Thanks you

[@poojajain5852]

Mam ये मशीन कितने रुपए बताओ

[@poojajain5852]

जल्दी बोलो please

[@MarkRuvald]

Bluetooth and WiFi often fight for the antenna. This is called co-existence. If bluetooth drops out while using eg KZbin, switch to 4G by turning off WiFi.

[@stevenwalker232]

You are beautiful! Also good info.

[@seanfallon4580]

Think ill be buying hearing aids without Bluetooth 🤔 sounds like it's very frustrating

[@ValueHearing]

Hi Sean, Most hearing aids come Bluetooth-enabled these days. So if it's something that doesn't interest you, you simply don't have to set it up. Bluetooth in hearing aids can be life-changing for some, but others simply don't use the technology.

[@seanfallon4580]

Thank you for your reply , your vi are very informative and interesting 👍

[@49nrSFOCA]

Hedy Lamarr invented wifi, Bluetooth during the 40's in the midst of 2nd world war

[@ValueHearing]

Interesting! en.wikipedia.org/wiki/Hedy_Lamarr

[@luckychucky3426]

I really have no problems with my hearing aids the problem is one gal I can't hear her I can hear the sound I need something that when she talks just like you you were talking in the words came on the screen that's what I want that way I can read what she's saying most other people I don't have any problems with it just some people talk too low and it's driving me nuts and it's not the fault of the hearing aids it's the fault of the people that are talking to you believe it or not some men have such low volumes you can't hear him some women have such quiet low volume the mic just doesn't pick them up can you turn me on to something that does like what you're doing right now I can read what you're talking I can also hear you but I can read what you're saying that's what I need

[@bengmoje2593]

Reply

[@mohooddinbangla7745]

ok Dubai UAE Kamini Tere ham

[@spsahiable]

দ^জ্ঞ ীট০ড

[@joesharkey189]

Get to the point, Emma

[@snehashyam8763]

She is talking very fast, couldn't read and listen, so irritating 🤬