How to Pair Your Bluetooth Hearing Aids to Your Smartphone or Tablet | Bluetooth Pairing Guide

How to Pair Your Bluetooth Enabled Hearing Aids to your Smartphone or Tablet | Android/Apple/ASHA. Dr. Cliff Olson, Audiologist and founder of Applied Hearing Solutions in Phoenix Arizona, discusses how to pair your hearing aids to your smart device.
DrCliffAuD.com
DrCliffAuD.com/videos
AppliedHearingAZ.com
Types of Hearing Aid Bluetooth Pairings: (click on the time stamp to go to each section)
2:07 - Made for Any Phone (Phonak Marvel, Unitron Moxi)
11:04 - Made for iPhone (Oticon OPN S, Starkey Livio Ai, ReSound Quattro, Widex Moment)
15:55 - ASHA Bluetooth Protocol for Android (Starkey Livio Edge Ai, ReSound Quattro)

[@jibsoz]

Thanks for the great video. My husband has been struggling to pair his hearing aids to new mobile. Gave up after a couple of days. After viewing your video he has successfully solved his problem. Like you said, watch all of video as it may be just one thing that is needed. Turns out this was in his case true - the pairing of the hearing aides starts with pairing with one piece. Saved long trip to audiologist.

[@williamnorton4750]

Gotta admit Doc, never knew why there were 3 Mavel HA's on my Bluetooth list on my iPhone. Thanks for this clear demo and instructional video! Bill

[@melinda8302]

Super helpful! Had my mom’s rechargeable hearing aids paired to her iPhone 13 quickly! You can’t turn them off/on so you take them in and out of the charger-other videos did not show that. Thank you for this! 👍🏼👍🏼

[@donnademarco5420]

Thank you So Much !! After hours of frustration (before watching your most helpful video), I am now Paired and ready to go. What a Great Job, and thank you for not speaking faster than the speed of light. :-)

[@wadestanford1392]

Just thought I would let you know that after struggling for 3 days I did pair my hear aids in just 4 minutes using your video. This video should be used at all Costco hearing aid centers. You make it so simple and your explanation is so clear that even I could follow them. Thank you so much.

[@tereb9353]

😊

[@hitekcountry]

yep same here.

[@allenbelot218]

2❤w😊😊😅😮

[@riverbender9898]

Those features are life-changers. Thanks Doc.

[@kerrydemers1201]

Thank you so much!!! I have had these hearing aids for 3 years and nobody explained this to me. I have been having so much trouble; my audiologist should have explained it all. A perfect help for me. I still connect and disconnect to my TV phonak speaker, my car, my iPad, and my audible books. Sometimes I can't disconnect to the iPAD and cause trouble with my husband's Spanish class.

[@ALPortela]

Great step by step instructions to pair my hearing aids to my iPhone.

[@BigPoppa23]

Thank you for the pairing steps. Great video!

[@jocolver6897]

Dr. Cliff, you are AWESOME. Very knowledgeable, professional and easy to understand. I just purchased Starkey, Livio, Via Edge A1 hearing aids. I have them paired to my iPhone and iPad. My question is: Can I pair them to my Sony Bravado Smart TV? No one seems to know the answer. Before I buy the very expensive TV Streamer from Starkey, I’ll wait for your answer. Thank you for the great video!!

[@thomastirado9919]

Fantastic fountain of relevant information you are. Keep it going.

[@eltonhayes4055]

I was given an Oticon rechargeable hearing aid. Thanks for your instructions for my iPhone.

[@johnlawfourtyfyve]

You make it so easy to follow. Thanks.

[@mygeorge1951]

Thank you so much for this great tutorial. My hearing aids are working!!!

[@alb.dersame]

You just became my new best friend, lol. First time Seeing you. I ordered my first pair of bluetooth hearing aids off Ebay recently, they were shipped today. It's one unit for around $29.00 (not 2 pcs). The brand name only says USA. It's no doubt a knock off product. Hopefully it will be alot better than the $8.00 pair that I have now. The battery holder breaks every few weeks. Then I would order a new pair. Now have to tape the battery door closed. My new hearing aid will be similar to these. I think this will help alot in comparison. My current one's will blow out your ear drums, don't need much volume at all! Or they "Go loud" lol, but no noise cancellation, or bluetooth. I hope these work alot better. I had a cochlear implant, but need the hearing aid (that snaps behind the ear) replaced. They don't even make my Opitcon type anymore. (Naturally). I'm trying to the get aid replaced through insurance, (ahem!). It may be possible, and has so many benefits, compared to these standard units. It's Definitely a high quality piece. Hopefully something like this will be sufficient till then. Great review, appreciate it, good to meet ya. Liked and subscribed.

[@donwilmot4008]

This is a fantastic video as it helped me get my ks10 hooked up to the iPhone 7

[@TheKurtLyon]

Yip, trying some Phonak Audeo P90's and Dr. Cliff made it easy peasy.

[@briceebudman3481]

had trouble even with the easy instructions, had to turn the i phone 11 off and on , then it worked ! thanks!

[@warthur4098]

Thank you for this video…I was able to connect my KS10-T hearing aids to my iPad….thanks, again…

[@robingrunzweig1880]

THANK YOU!! just got my iphone 12 and was doing everything but i couldn't get that third main streaming connection!! i followed your instructions and VOILA!! i'm in business again with my Phonaks!!! thank you so much!! and even tho i'm in southern California, i subscribed!! :)

[@larryhasson4850]

Hi by

[@larryhasson4850]

Guy hi by

[@mtn1824]

This would not have got done without your video....thanks.

[@lesterbragin1307]

Thank you for the education. My wife is bimodal, with a Resound ENZO Q and a Cochlear Kanso 2. I have been trying for 3 days to pair the two to an iphone but I suspect they aren't linked together. Going to the Audiologist on Wednesday.

[@jakeschur9062]

Excellent video for pairing phones. My problem was trying to pair my Fire 10 tablet (Android). My rechargeable Phonaks paired easily with my phone. On the tablet I got the aids to appear on the device list but they would not connect.

[@jbtg9392]

Great video. You should do another one about how to switch between devices, e.g., how to go from a phone to a tablet and back again.

[@DrCliffAuD]

Great suggestion!

[@SmartLifeSolutionsWork]

@@DrCliffAuD Can we pair our made for iphone Resound Linx hearing aids with a Microsoft Windows PC? The PC discovers the hearing aids, says it pairs, but it fails to connect even when close in range.

[@NoxturnoLive]

Thanks for the guide , do you have any tips on pc usage ? Usually a person puts on a headset and is good to go , are there other options ?

[@johnlutz9275]

Thank you. Dr CLIFF. I JUST GOT MY NEW SAMSUNG S21 ULTRA. THE BAD BOY IS MY BEAST

[@LonestarTrent]

My question is are there any hearing aids that work with the Apple Watch for phone calls I’ve paired my marvels to the Apple Watch but get no Siri or no phone calls it’s just music I’ve been told this has to do with Apple so is there any hearing aids that work for calls on the Apple watch

[@gaylordfreeman6206]

Dr. Cliff, I recently received my first pair of hearing aids Signia Pure 2x. Here are the steps I went through to get hearing aids: 1st I went to a hearing aid doctor who sent me to an Audiologist. 2nd The audiologist did a hearing test. It was determined that I am losing hearing in both ears. 3rd I was connected with Innovative Hearing who sales and fit you with hearing aids. Here’s the problem. I was given the Signia Pure 2x disposable battery hearing aid. I find myself researching how to do most things about my hearing aid. I went back to Innovative Hearing, but I realized they are just salesman. What should I do to get the proper and best hearing results with my hearing aids? My insurance is with WellCare. I live in Houston, Texas.

[@stevendeeley3050]

Hi, i have the resound Quattro 9’s rechargeable, i have a personal iPhone that they are paired with, i also have an android work phone... can i pair them to both devices do you know? Great videos thank you

[@MrRomeo1117]

Great video thanks!

[@pattibrady840]

Finally,,,got my iphone paired. Thank you !!

[@marthachristopher3043]

Very helpful thank you

[@michelthomas2939]

Thank you for your interesting video. After multiple tries, I get only 2 bluetooth connections that both display my first name but which correspond to my left and right Oticon Minirite. The volume control and battery level of the Oticon are well displayed and managed by the Oticon ON application on my newest Galaxy Note 20 ultra 5G smartphone of course fully updated. The third (non-stereo) connection for streaming does not appear even after further bluetooth scan searches. I also tried what you recommend at the end of the video: the ReSound application tells me "NOT COMPATIBLE HEARING AIDS" and adds "There's another app available for your hearing aids". It directs me to ReSound Smart which says "Your device isn't compatible with this version." What should I do? Thank you in advance.

[@jackmoerman7245]

I had an older pair of Starkey ITE hearing Aids with Bluetooth but had to have an external device to stream audio

[@boomerrangerron]

I'm still having an issue with getting my new Phonak Paradise paired! Went back to pairing my Resounds on my personal cell phone. Made an appointment with the hearing provider, and see if she can fix this on Thursday! Very frustrating! Despite your picture perfect instructions.

[@wendyrowand4808]

Helped me reconnect! Thank you!

[@user-xx3oc5mk7f]

Thank you for this video. Do you know if this same pairing process would work with a bluetooth streaming airfly to connect to an airplane entertainment system?

[@magnusandreasson1379]

I had a problem with background noise appearing when I streamed something with Bluetooth. Surprisingly even Phonak support couldn't tell what was wrong. I have Phonak Audéo P hearing aids. Eventually I figured out a solution myself. In the myPhonak app on my phone I can turn down the volume of the hearing aids to the bottom and compensate by turning up the volume on my phone. That completely solved the problem. Note that the settings for streaming with bluetooth only appear when bluetooth is active. Took me a while to figure that out.

[@fishgurlie95]

Do you know if any of the smart watches? I would love to make calls and stream music from the watch instead of carrying my phone.

[@sallyvance6871]

Thank you many times over!!!

[@thierryhoornaert9950]

Hi Cliff, I'm trying to pair Resound rechargeable bluetooth enabled (behind the ear) hearing aids to a Sennheizer BTD-500-USB.

[@bobburnett3060]

Thanks your video helped.

[@donnwatt2815]

Thanks, was able to pair my iPhone X quickly😊

[@cheryls7834]

Thank you!!

[@mrzee1958]

Great info Doctor Cliff. - I have older Starkey Muse I2400 RIC aids. The info on the net that I read says they are bluetooth but is that just for one to talk to the other? I have an Iphone and would like to use the phone handsfree to my aids. Or do I need a device they call a surf link? Thanks

[@wadestanford1392]

3 days later and still trying to pair my Costco ks10 hearing aids to my Samsung phone. Took them back to the hearing aid center at Costco but could only get help from the receptionist. She managed to get them working, sort of and 20 minutes after I left they stopped working again with my phone. So I sit here watching this video hoping to fix them myself. Service at Costco hearing aid centers stinks. If you need help from the audiologist it takes a month to get in to see her. Sometimes cheap isn't the best deal if you can't get the service when you need it.

[@naglatshaaban4719]

Thanks so much

[@mickstermouseter7059]

I watched another video on how to pair my Phonak rechargeable hearing aids and could not get them paired to my Android cellphone running Android version 12. In just a few minutes of watching your video, my hearing aids are all paired and ready for calls and streaming audio. Thanks!

[@DrCliffAuD]

Love it!!!

[@farmerrog3679]

I paired my 10.0's with my computer and it says connected but I get no audio. I do not have the app but they should work without it shouldn't they??

[@cosmicforce95]

thanks. it worked yeah

[@jeff1806]

I'm getting a set of Phonak Audeo Marvel in the next few days. At least I think I am. I just checked the Phonak website and it looks like they don't make that version any more and I could be getting the Audeo Paradise. I have a Bluetooth in my car. Can I unpair the hearing aids for phone use without inpairing them to the app? I want to use the radio in my car to answer my phone and not have it pair through the hearing aids. Do you know if this can be done?

[@TheSanthalVlogger]

Sir do we need two conneclip for two hearing aids left & right???

[@kporter4609]

Great video. At this time hearing aids are paired with my iPhone. When my phone rings in order to hear I have to switch the Audio from iPhone to hearing aids, shouldn’t that go automatically. It did with my last set of hearing aids. Anyone else have this issue

[@sharoncain4956]

Yes. Cannot get iPhone call to switch automatically to hearing aids.

[@avergonzadoalberto9009]

Good day doc how about my old model vivo phone. Can we match this phone for hearing aid.? Thanks.

[@mydeskchannel]

Thank you....

[@bamafaninky861]

Thank you for the video. I purchased Resound Quattros and love them. Only issue I have is app dropping control of the aids. I then have to shutdown the app and restart. Any suggestions? I have settings so app shouldn't go to sleep. Thanks for your information.

[@DrCliffAuD]

That does happen from time to time. Is all of the firmware up to date? When is the last time you were in to see your hearing care provider?

[@bamafaninky861]

@@DrCliffAuD I will check with her She brought up making sure the app was not in sleep mode. I saw her last week. Again thank you for the advice.

[@David-Field.Stuff01]

@@bamafaninky861 hi. I have a pair of resound quattro hearing aids and have successfully paired them in the resound 3d smart app with my android 10 samsung galaxy s4 tablet but no music can be streamed to them. I wonder if i have a bluetooth problem? Any thoughts?

[@bamafaninky861]

@@David-Field.Stuff01 David I am able to stream Spotify, KZbin, a TV streaming Device, ... pretty much every thing. It still drops on occasion. If it does I I restart my phone. I'm unsure of what may be causing your issue. I'm sorry I'm no help. This is the # for Resound help 18887354327. They have been very helpful.

[@David-Field.Stuff01]

@@bamafaninky861 thanks for getting back to me. I'll give that number a try. Regards David Field

[@supercow61]

Hi , bluetooth tv transmitter/receiver works for all hearing aid , were can I get one ?

[@gustavozamorarisco656]

Hi, i have an Apple Watch SE with cellular function and i cannot connect it to an EVOKE widex when i am without the cell phone, how can you connect to AW?

[@peterronchetti1736]

Ahh I wondered what Ted did after Schitts creek :-)

[@artob]

Our son has Phonak Marvel hearing aids. Does anyone know if they have a mic built-in? Was thinking he could pair with his Nintendo Switch, but not sure friends with hear him talk then. Any info appreciated. Thanks!

[@kalanbays2]

I just go the Oticon More 3, and am told they are not currently compatible for streaming with my Samsung Galaxy S21, do you have an insights, I am able to control them with my phone, just cannot get a call to come through them. I also can hear youtube and other media from them, but no calls. Thanks.

[@karenshouldice1799]

I have an Iphone 3....old like me. What do Ineed to pair with Oticon aids?

[@ellistai]

Not sure if this has been asked before, just hoping someone would share some tips. For Phonak Audeo Paradise, once connected to Android phone for calling, can I just use the Phonak HAs for listening alone and talking to the phone's mic? I understand that the HAs' built-in mics ain't good at picking up speaker's voice, so I would love to see if that's possible at all to just routing the caller's voice on the other end of the line to my HAs but then sending my voice via phone's mic. Thanks in advance!

[@meric12131415]

Unfortunately nope it's completely handsfree

[@zdzichzcan2808]

Thanks

[@kolefunsho9426]

Hello I wear a pair of Resound LINX Quattro in the ear model hearing aid. The left earpiece developed a defect and was sent to Resound for repairs. I now have it back, but I am unable to pair it with my iPhone 11 PRO. The right earpiece is functional and remains paired. PLEASE help!

[@RonnieKaufman1]

I have the Phonak Marvel hearing aids. I went to accessibility....then to hearing aid compatibility....on top of that setting is MFI HEARING DEVICES...I see “searching” and the wheel keeps spinning around...so, it seems as if the aids are not yet paired. Then I opened the app and the aids ARE paired. WHAT GIVES?

[@jamestangires7396]

Can you do this for Signa AX7 charge and go. I have a Note 20 ultra Samsung. My right hearing Aids keep getting lost and turns off constantly.

[@bobpalmer4740]

what tv streamers will work with the signia hearing aid? i have the ax5 aids thanks

[@Jrhnhemp]

My tech said I was unpairing incorrectly. I was told to choose the settings gear beside each aid in bluetooth and choose "unpair", not just turn off bluetooth. Kirkland 9.0s.

[@mrsushi1966]

Dr. Cliff, I posted on another video so I thought I would try again.. I am looking for recommendations for home phones with with blue tooth. My mom has hearing aids but does not use a smart phone so I was wondering to they make the cordless phones with blue tooth and are their ones you would recommend. Thanks. Love your videos, they helped me pick out my Marvel R-90's.

[@DrCliffAuD]

If she has Made for Any Phone devices, like the Marvels or Moxis, then she could just use a standard flip or brick cell phone. I have patients who use very simple cell phones for the streaming connection. If she has an older version of Phonak hearing aid, she could get a DECT 2 phone from Phonak that could stream to both ears from the cordless handset.

[@jackvost2416]

I can't figure out why it says that one hearing aid is missing. It can only locate one. I have the rechargeable hearing aid made for iPhone but I am trying to connect to an android phone just like you show at the end of the video. Please, help... I tried to reconnect with the bluetooth but only one hearing aid comes up... what do I do?

[@crellis2000]

I have managed to connect my Oticon rechargeable hearing aids to my iPhone but when someone calls me it rings the iPhone and not the hearing aid

[@kporter4609]

Having the same issue, once the call is connected have to go in and switch from iPhone to hearing aids, must have missed a step somewhere

[@noahduckworth2974]

What is the quality of the steaming like for phone calls and music? As good as in earphones like airpods?

[@DrCliffAuD]

Sometimes yes, sometimes no. It all depends on how the device is coupled to your ears. If it is an open fit, you will lose low frequencies.

[@yessir1076]

I have I question. I paired my hearing aid with bluetooth but i cant pick them, I mean I click on it it says that an app is needed to use this device. What does that mean?

[@bobwhite2]

I can’t make a connection to an iPad with my Oticon Opn Hearing Aids. The phone connection is working fine. The iPad does see the Hearing Aids, however can’t get Bluetooth hearing.

[@laurenahlberg4356]

Hi there! I'm about to apply to grad school and get my AuD. I'm nervous I wont get a job when I graduate. Are there plenty of jobs awaiting those who graduate with their AuD? (My mom made me nervous when she looked online and saw that getting jobs were hard and scarce)

[@DrCliffAuD]

There will likely be plenty of jobs. However, the class that graduates this year may find getting a job difficult due to the COVID Pandemic.

[@TheYancydog]

Addition info that took me a while to figure out. On my Phonak Marval: I have two Apple devices, I have paired to each. To switch between them, disconnect the one you don't want to use (Settings, Bluetooth, R-Phonak, Connect (i) and tap Disconnect). Go to the device you want to use, (Settings, Bluetooth, R-Phonak and tap Not Connected). HA will then connect to the device. Trying to connect your HA to a device while it is already connected to another device gives an error message that does not give you enough information to figure out what to do next.

[@DrCliffAuD]

True.

[@timnensel2213]

I have a Moto G7 Power phone. I have Kirkland Premium 9.0 hearing aids. 1) Sometimes a phone call can be heard in the hearing aids and sometimes not. When I don't hear the call in my hearing aids the call is then coming through my phone. This problem has happened in various locations but each case has happened while sitting in my house. 2) When the call is received in the hearing aids I can hear just fine but the caller tells me they hear a lot of crackling noise. What can be the solution to these problems? Is this a Bluetooth connectivity problem?

[@DrCliffAuD]

Not sure what the first issue is. The second issue sounds like a typical problem with those types of devices that pick up your voice from the hearing aid itself.

[@frankfarah1312]

I have a phonak model that requires a compilot receiver/transmitter to be worn around the neck. Is there any way to do away with the compilot and still access my android

[@DrCliffAuD]

Yes, you need to upgrade to the Marvel or Paradise Phonak line of Hearing Aids.

[@Estever1]

Do you have any recommendations for someone with hearing loss in one ear? I have 85% hearing loss in my right. I tried hearing aids several years ago, but it didn’t help me? I’m hoping that some new technology can help me. Thank you, Ed Steverson

[@DrCliffAuD]

Hi Ed. Depending on what you mean by 85%, either a hearing aid, CROS/BiCROS, Bone Conduction device, or Cochlear Implant are among your possible treatment options.

[@Estever1]

Thank you for replying back. Can you recommend a good bone conducting hearing aid? I’m a 69 year old retired on a fixed income, so money is tight. Thank you so much.

[@DrCliffAuD]

@@Estever1 the BAHA, Ponto, Bonebridge, or Adhear systems. Insurance may cover, but none are cheap.

[@johnbev2]

I got mine to work, I am using a I-pad. But I only want to hear thru the hearing aids. I am getting sound out of both I-pad and yearning aids.

[@leetepper6529]

Is the process the same for an iPad?

[@jasonlessard2373]

I have Signia Charge and Go. They pair easily to my iPhone 8 and iPad. My question is, iProducts are supposed to “hand off” audio. I cannot have the Bluetooth turned on, on both devices or they fight. I get this crazy clicking and beeping. (Tones the aids make when changing modes or volume). Any advice?

[@DrCliffAuD]

Correct, you cannot have Bluetooth ON on both devices at the same time.

[@jasonlessard2373]

Doctor Cliff, AuD thanks for the reply. But that sucks. In the iPhone.... Hearing Devices.... there’s a button, “Audio Handoff”, says “Take the hearing device connection from nearby iOS devices when audio starts”. Do you know what that does? Thank you for all the great videos. I’m new to hearing aids and have really helped me a lot.

[@KronenMusic]

Amazing video!

[@user-wb5by8ym2s]

I have Opticon 3 miniRITE R and I got my hearing aids to pair , but when I answer my phone no one can hear me say hello. So I have to cut off my hearing aids on speaker and answer without my hearing aids. I can hear them just not them hearing me.

[@JabesPerez]

Hi, My Grandmother is having some issues with hers Phonaks so I would like to know if it is possible to set a session with you

[@DrCliffAuD]

It is. You need to call my office. 602-877-0000

[@RohitGTA]

I have had signia styletto 2x hearing aids. and I would like to know if I can stream audio, make phone calls, etc. with the Redmi note 8 pro. If so, how do I do it? I have a list of Android phones such as the S10, S20, Google pixel and so on which are support streaming, but nothing on the Redmi note 8 pro. can i enable this feature by flash custom rom (Pixel rom , One Ui etc). Please help. It would be so nice if I can have this feature on my phone. Thanks!

[@amnasm6728]

Maybd you need android 10

[@RohitGTA]

@@amnasm6728 already I have it

[@rhettnsandrajohnson6890]

No luck pairing Phonak Brio to Iphone 7. It searches, I turn HA off and on, but search does not find them. Several tries, no luck.

[@HOHguy]

I need help, whenever I connect my right hearing aid (only right) it still says connect to this hearing aid in connections, and then says (an app is needed to use this device) and I can't stream my right hearing aid to my tablet or samsung phone

[@jesseberry2046]

Mine is for iphone and i only have an android what do i do resound gn

[@mimgamertv]

2:07 Made For any phone (Android or Ios) 11:04 Made For Iphone (Ios Only) 15:55 Asha Bluetooth protocal (Android only)

[@engneer7402]

Hello, I lose the wifi connection when I use some apps , how I keep the connection please

[@destineeward6545]

What app do I use

[@dx8x8ad87]

can electromagnetic waves from headphones damage hearing?

[@DrCliffAuD]

Not from the research that I have read about non-ionizing radiation.

[@user-ih7ny9xq1j]

Doctor, are auditory cells neurons, and if not, why cannot they be regenerated

[@DrCliffAuD]

Some mammals can regenerate hair cells. Humans are not one of them.

[@jahairafaber3022]

Hello, Dr. Cliff. I am having trouble connecting Bluetooth on my iwatch. It is not showing up as paring hearing aids. (yes the app works on iwatch but not streaming music ) It doesn't show Bluetooth name. "Hearing aids device." I'm trying to pair my hearing aids to iwatch because I would love to stream directly from my iwatch and not carry my phone with me. I paid cellular data on my iwatch. I want to stream music while I'm on the run. Right now, I'm struggling to pair. I want to pair like AirPods, but the reason I'm asking you if you can show how to pair it like an AirPods. That would be great! I have ReSound ENZO Q and Cochlear implant N7. It is smart bimodal devices. Thank you!

[@DrCliffAuD]

Hi Jahaira. I have not independently tested issues relating to the iWatch so I am not of much help. I will post a video if I end up getting an iWatch to test.

[@georgewilkin9654]

@@DrCliffAuD Low Power Bluetooth devices like the older Resound do not connect direct to the iWatch. Apple spent hours with us but ended up telling us to use the phone to connect. I would be very interested in what devices specifically state iWatch support for direct connection to the instruments.

[@georgewilkin9654]

Quick follow up. We will know they have a chance if the device “looks like” a Bluetooth headset or ear piece. This whole area is still a bit Wild West. The root cause is that iWatch (older models for sure) does not have the code to support low power Bluetooth. I would love to test devices but right now we just have my wife’s current instruments.

[@claraneves4278]

My boyfriend has android phone and he is setup the Signia app. Now I would like to add his device to my phone. Because we are going to Europe and just want to make sure that if anything happens while we are on vacation. I can’t acess the Signia app on my phone. Please help me setup the Signia inf

[@redjet8244]

Do you know if you can connect the hearing aids to a PS4

[@DrCliffAuD]

No idea

[@jasoncuray]

The problem I'm experiencing with my Audeo 312T is that when I'm walking while on call over Bluetooth, there's a lot of static effects and my caller sometimes couldn't hear me, it is probably a connection problem that means it is easy to interfere with movements

[@DrCliffAuD]

Sometimes a bad connection is due to a bad antenna inside your devices. It might be worth sending your aids back to phonak to have them change the antennas or replace the devices.

[@jasoncuray]

@@DrCliffAuD thanks Doc! I appreciate your help. Or maybe my android phone is not even good, I might consider iOS in the future haha. Anyway, best of luck over there. Stay safe, as we'll continue to watch for more contents from you.

[@evettejohnson1180]

Jason, Can I just jump on here since your question sort of similar to my problem I’m facing. 1) I also experience static sounds on and off via my Evoke 440 (Battery Operated) sometimes when I’m listening to videos or talking on my iphone via my hearing aid. Why is this? 2) why when I select a self made program on Widex app I see two sets of left and right volume settings appear one after the other? Thanks Doc x @Doctor Cliff AuD

[@philclark6418]

I got the Jabra ReSound Ones and get static or distortion with music and phone calls paired to my iPhone XR but not all the time. Also Apple Watch loses connection and I have to restart hearing aids or Bluetooth which is frustrating. Going to audiologist in three days to ask questions.

[@davidmueller8317]

How do I get of demo mode