HELP DESK Interview Questions & Answers! (How to PASS a Help Desk or Desktop Support job Interview!)

HELP DESK Interview Questions & Answers! (How to PASS a Help Desk or Desktop Support job Interview!) passmyintervie...
#HelpDeskInterview #InterviewQuestionsAndAnswers #DesktopInterview
In this tutorial, Richard McMunn will teach you how to pass a help desk support or desktop support interview.
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DOWNLOAD THE ANSWERS: passmyintervie...
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HERE'S WHAT IS COVERED DURING THIS TUTORIAL:
#1. I will give you a list of Help Desk job interview questions to prepare for.
#2. I will give you some important tips for answering each question.
#3. I will give you brilliant, unique top-scoring answers to each question!
#4. I will tell you where you can download the answers and further resources to help you SUCCEED!
25 HELP DESK & DESKTOP SUPPORT INTERVIEW QUESTIONS AND ANSWERS
Q1. Tell me about yourself. 01:34
Q2. Why do you want to work in Help Desk Support? 03:14
Q3. Tell me about a time when you dealt with a difficult situation. 05:13
Q4. What are the most important skills and qualities needed to work in Help Desk Support? 08:44
Q5. How would you define a team?
Q6. What are your strengths and weaknesses? 07:18
Q7. Describe the problem-solving process you follow? 10:18
Q8. How do you define excellent customer service? 12:12
Q9. If a caller didn’t understand your solution to their problem, how would you simplify it? 13:05
Q10. It’s almost 5pm and nearly time for you to go home. You receive a call from a customer who has a detailed problem that needs resolving. You anticipate the problem will take 20 minutes to resolve. What would you do?
Q11. What do you expect to be doing on a daily basis in this Help Desk Support role?
Q12. Why do you want to work for us?
Q13. How would you keep calm an angry caller?
Q14. A customer calls you to request assistance on a product or service you have no knowledge of. The person who does have the relevant knowledge is not available, and the customer needs an answer urgently. What would you do?
Q15. Tell me about a time when you used persuasion techniques to get someone to see your point of view.
Q16. Tell me a time when you provided outstanding customer service.
Q17. Tell me about a time when your communication skills resulted in a positive outcome.
Q18. Tell me about a time when you had to complete a task quickly.
Q19. Tell me a time when you managed multiple tasks.
Q20. Tell me a time when you went above and beyond for a customer.
Q21. Tell me a time when you made a mistake.
Q22. Why should we hire you for this Help Desk Support position?
Q23. Why did you leave your last job?
Q24. Where do you see yourself in 5 years?
Q25. That’s the end of your Help Desk Support interview. Do you have questions for the panel?
MORE GREAT HELP DESK AND DESKTOP SUPPORT JOB INTERVIEW TRAINING TUTORIALS ON KZbin TO HELP YOU:
Technical job interview questions: • TECHNICAL Job Intervie...
Technical support interview: • TECHNICAL SUPPORT Inte...
IT support interview questions and answers: • IT SUPPORT Interview Q...
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
/ richard-mcmunn-coach
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DOWNLOAD THE ANSWERS: passmyintervie...
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[@CareerVidz]

GET THE ANSWERS >>> passmyinterview.com/help-desk-interview/ Watch this video next: kzbin.info/www/bejne/pGrFkn56hZ5kodE

[@rakshyakarki3356]

L

[@jerrromeo4293]

I would if it wasn’t a paywall ..

[@khurramakbar]

Where brother

[@recklessgaming98]

Give me answers free please

[@y0bern336]

Just got an IT technician job with no experience or education, thanks for your tips!

[@CareerVidz]

Nice work! This is fantastic to hear! 😄

[@noneofyourbusiness1114]

what are some basic things I should teach myself before starting the job?

[@y0bern336]

@@noneofyourbusiness1114 you learn everything there to be honest... But if ur extra interested you can always look up active directory, sharpoint, exchange etc

[@olayiwolaazeez7880]

Where and how do I apply for those kind of jobs

[@Anonymous-ph9ql]

How’s it going?

[@elmaskbrilla30]

Thank you for your video. I downloaded your questions and answers and it was what I needed. I had my interview yesterday and I got a call today…. I GOT THE JOB!!!! Cant thank you enough 🙏🏼

[@CareerVidz]

Fantastic news! Huge congratulations and all the best in your new role! 😄

[@jeanessemacale]

🙏🙏🙏

[@akurabeats5070]

Congrats for you, my interview is on tuesday next week, i hope i will get job too, im happy with your results!

[@jackdavidson093]

@@akurabeats5070 What happened dude?

[@andreipopescu2808]

Just wanted to drop by and say a massive THANK YOU for your awesome videos. Your content helped me nail my final IT support engineer interview-seriously, most of the questions were straight from your vids! Super excited to share that I landed the job! Couldn't have done it without your guidance.

[@CareerVidz]

Congratulations!! I am so happy for you! :) I have this video for you that will help get your new job off to a flying start: kzbin.info/www/bejne/sJ_OppKij52gd5Y I wish you all the best in your new role! :) Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@junehw]

I just got offered a help desk position, contracting with the Air Force and this video helped tremendously. Very little IT experience, but I’m excited to start this new job and getting more experience.

[@CareerVidz]

Congratulations!! I am so happy for you! :) I have this video for you that will help get your new job off to a flying start: kzbin.info/www/bejne/sJ_OppKij52gd5Y I wish you all the best in your new role! :) Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@Unknown-je2fn]

Congrats , what type of questions did they ask you if you don’t mind sharing?

[@anthonyknox5849]

I have an interview tomorrow I’ll keep everyone updated Edit So it went well I think for the questions. this is a really good template to brainstorm what your going to say even though the question might be specifically what’s on here. I’d give the video and the questions a 8/10

[@xrchsploit5793]

Ayyyy same

[@anthonyknox5849]

@@xrchsploit5793 good luck to you my bro

[@CareerVidz]

GOOD LUCK!

[@anthonyknox5849]

@@CareerVidz thank you for your comment and the video

[@KingCease]

Me too. Obviously lol

[@jackclark1192]

Excellent..especially if you have been out of the job market,any professional will tell you this.... 'practice makes perfect' .

[@CareerVidz]

Really happy to hear that! I have this for you too: kzbin.info/www/bejne/qpjVe2mCnteeaNk Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@heavydremer8716]

Thanks for this video. I have an interview in 20 minutes and I really didn't know what to expect before watching your video.

[@CareerVidz]

How did it go? :)

[@xufaga1988]

simply amazing, love all your videos man cheers, wish you long life to continue helping others ❤️ ✌🏾

[@CareerVidz]

MANY THANKS!

[@cesarl.2954]

Very good ansers and it is a lot to unpack in one sitting. I love to talk about the answers in preparation for my interview and why the answers are important.

[@CareerVidz]

I'm glad you found the video helpful! I have this one for you next: kzbin.info/www/bejne/hpuofaWmZ6xsgqs Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@skooon]

just has my interview went great, thanks so much man !

[@CareerVidz]

You're most welcome! I wish you all the best in your career! :)

[@triedandtruefoo]

Great video. This will be a great help at my interview tomorrow. I've watched other tech interview video's, they where drawn out and unnecessarily complex. Yours was clear and easy to follow. Thank you.

[@CareerVidz]

I HOPE YOU ARE SUCCESSFUL Watch this video too: kzbin.info/www/bejne/gXTQZ32MqdSFmtE Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏

[@ebonyharbut7641]

You are a genius! Thanks so much for all you do!!!

[@CareerVidz]

You are so welcome and thank you.

[@Lofi-rq3tp]

Applying for cellular service help desk..good points...💯

[@CareerVidz]

Best of luck! Here are some great customer service interview questions I recommend you prepare for: 1. kzbin.info/www/bejne/eqnPm2OXqM94atk 2. kzbin.info/www/bejne/b2HZc3uLobmrnpY 3. kzbin.info/www/bejne/j4qaf3mEgs6EhJY Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@NatashiaNdjebo]

Thank you so much for this video the example answers are indeed briliant, not only did it make me confident for my help desk interview but it gave me great ideas for interviews in other roles. Thank you .

[@CareerVidz]

You're so welcome! 😄

[@oktjona]

this is great,my first interview tomorrow

[@CareerVidz]

Best of luck! You've got this! I do have these last minute interview tips for you: kzbin.info/www/bejne/l4fWkIGkiNSDqrM Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@designerphotography1581]

How did it go?

[@thrillhouse4784]

Hiring manager falls asleep first 20 seconds in, "hear we go one of these" lol

[@CareerVidz]

That's actually not the case if you read how may people are getting hired from my videos. If you think my answer is boring, what would you say in response to that question to keep them awake?

[@josephpaden6939]

Wow you're top-notch bro for real😮

[@CareerVidz]

I hope the content helps! When's your interview? :)

[@satara7706]

Amazing video! So helpful and great answers

[@CareerVidz]

You're very welcome! When's your interview? :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@SILVERSPOON_x3m]

TOO ACCURATE. THANK YOU !!

[@CareerVidz]

Glad you like it! When's your interview? :)

[@nelsonbelair9050]

good morning happy Sunday great KZbin Channel

[@CareerVidz]

Thanks for your support! :)

[@123bamboom]

Have an interview today lets see how well this works

[@CareerVidz]

I HOPE YOU PASS! Watch this video too: kzbin.info/www/bejne/rZbbq6l5obqWi80 Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏

[@genjioto]

You have any systems admin or network admin job interview questions? These were great.

[@CareerVidz]

Yes! I have a great video here for you: kzbin.info/www/bejne/o4SyZGqee8aXrKc

[@Celsatv56]

New subscriber here

[@CareerVidz]

MANY THANKS!

[@majme7411]

I have interview for the position ICT assistant in UN. could you please help me

[@CareerVidz]

Best of luck! I have this to help: kzbin.info/www/bejne/gHLLnqlud5mBoqcfeature=shared

[@josephrobinsonmusic5303]

I have a Help Desk job interview today 🙏🏾

[@CareerVidz]

GOOD LUCK! This will also help you: kzbin.info/www/bejne/hZ-1lZeParmClZY Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏

[@divyabksunar1986]

how was it? did you got the job?

[@Akusa202]

Obviously it's good to have an idea of the questions going in and have some sort of answer already planned. But real talk here guys. For people with interview experience, does anyone actually recommend answering questions with these...uh, "fake" sounding responses? I mean really, who speaks like this?

[@CareerVidz]

What answers would you give instead? :)

[@corazonesoterico]

🤩 Two vídeos today ❤️

[@CareerVidz]

Hope it helps! :)

[@chandankumarvlogs5440]

Good

[@CareerVidz]

Thanks!

[@warriorclassmedia]

🎉

[@CareerVidz]

I hope you enjoyed the video! :)

[@swetha3886]

hi sir that 25 questions or to clear techinaal round

[@CareerVidz]

What do you mean? :)

[@swetha3886]

@@CareerVidz i mean that 25 questions are related to technical round( To clear technical round this questions will help me) sir

[@animelover8971]

Help desk technician same question answer????

[@CareerVidz]

You can use the same answers :)

[@iplaydthis]

An internal help desk will almost never single handedly attempt and fix a company website

[@CareerVidz]

OK

[@iplaydthis]

@@CareerVidz its not ok man because not all your advices are good.

[@dannylong1842]

​@@iplaydthis gahahaaaahaha

[@wambamcamcam]

What if this is pretty much my first real interview and job... Lol.

[@CareerVidz]

I have put together some great tips for passing interviews with no experience here: 1. kzbin.info/www/bejne/jmexnYOKbLyGmrc 2. kzbin.info/www/bejne/eJOreIV3j7qClbM 3. kzbin.info/www/bejne/pGqsaalvmNeEg8k 4. kzbin.info/www/bejne/qZ3IdomLra55i5Y Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@louisvarre2197]

7 steps No. lots of crap, you can do it in 4

[@CareerVidz]

What are your steps? :)

[@sobujahamed9339]

Help desk চাই

[@CareerVidz]

When's your interview? :)

[@recklessgaming98]

Give me answer free please

[@CareerVidz]

Do the answers in the video not help? :) I have this too: kzbin.info/www/bejne/qpjVe2mCnteeaNk Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

[@xboutdattime89]

These seem too robotic and on the nose

[@CareerVidz]

OK

[@hakimdurand8427]

I just seen the first answer to question one and already feel like I do not belong here...

[@sayitagain-h2m]

You guys remind me of pedantic students being excessively concerned with minor details, trying to catch the teacher out. All you have to do is to adapt the answers and rules to suit your work situation and experience. I have found these guidelines to be essential in keeping composed and giving the best responses with the biggest impact during interviews.

[@brandfactorymedia]

Man take what’s here and develop the answers the way you feel comfortable saying it 🤦🏽‍♀️

[@hundredlives3910]

Man I hate his answers to questions is this really what I have to do. Sounds really fake man I hate this interview act we have to do.

[@CareerVidz]

No, you don't have to do something you hate. Do what you feel is right for you. I'm not forcing anyone to use these example answers.

[@aimatters5600]

lol! good communication skills is what matters during an interview most of the time. U might get lucky and they will only care about the technical stuff.

[@jackclark1192]

That young lady that's sitting at her desk..she's..beautiful. I'm pretty confident if one stated that to the 'hiring manager'..during the interview ..would probably mean your career at this company..is over before it..started..I hope I can get her phone number..before I'm..ushered out of the office

[@CareerVidz]

😳