Help Desk Training - Answering the Phone - Episode 1

[@ZombieRommel]

1. Be calm, polite, neutral 2. Listen 3. Quickly assess intelligence, patience level and computer savvy of end user 4. Modify strategy depending upon above (verbal walkthrough for calm patient smart person, take direct control and ask fewer questions of dumb impatient person) 5. Verbalize what I'm doing so they aren't sitting there in silence as I work 6. Keep asking questions that may aid me if I'm not sure of issue

[@Itcareerquestions]

Great info!

[@keplynrobinson4115]

ZombieRommel such great advice!!

[@death70472]

Love this I’ve started my first help desk position I’m in training and this reduced my stress a lot.

[@warriorclassmedia]

​@@death70472 I'm very happy to hear that. Now my turn 🤞

[@dvdgantt1]

1) Proper introduction 2)Actively listening to client 3) Building a rapport with client 4)Offer solutions/ Taking ownership of issues in claim manner Very informative video Zack! Thank you. Looking foward to part 2. 👍👍👍👍

[@Itcareerquestions]

I'm glad it could be of help! Thank you for watching! Here's part 2: kzbin.info?o=U&video_id=Ej881QxWeHM

[@realrokr3284]

I hate calls.... I prefer working tickets only

[@awadjr3662]

Agreee Depressed people with tit deadlines call you to offload their depression I got enough 😂mate

[@jamzempire]

Sad truth is help desk is very stressing if you’re not good at keeping your cool...

[@Itcareerquestions]

Spoiler alert! More on this to come!

[@SDY274]

@@warriorfellainias8122 how many years did it take to make that transition? Also how did you make that transition?

[@GetCTOwned]

Cool video! Starting out on the help desk can be depressing, but put the work in, learn everything you can, make it known that you want to progress and you'll create opportunities to get up the ranks of IT support quickly. I started out on a 1st line Wintel helpdesk 12 years ago and now i'm a CTO. Hard work and dedication is all it takes, and it doesn't have to take a lifetime to achieve either!

[@mr.eugene5754]

but do you love your job? are you ok working for someone else instead of you? im curious? not trying to hate

[@Fuelcut]

This is helpful for when I have to lie on my resume to say I have helpdesk experience. Thanks!

[@Itcareerquestions]

Lying is bad mmmmk.

[@zazen69]

The setup is looking good. Maybe change the music though, it sounds ominous.

[@Itcareerquestions]

Thanks! That's because I'm up to no good! Something evil is on the rise!

[@brofights3138]

I.T. Career Questions and maybe turn it down a bit, the music is kind of distracting from your voice due to its volume

[@Itcareerquestions]

Sorry, I didn't realize it was that loud. I will fix that in future videos! Thank you both for the feedback! I appreciate it!

[@furyvirgo2910]

I agree. It kind of reminds me of goosebumps or something...

[@blet.333]

@@Itcareerquestions 😈😈

[@janillemabale7573]

Your background music is like a music in a horror movies

[@kimberlyvilson]

😂

[@valentina5678]

I also think it matches perfectly with the topic.

[@ianjharris]

Lol now I can't hear anything else

[@Iceman93x]

I think it’s great! When I recently went to a recruiting event for a company that is contracted with my college to pull IT students from graduation, the manager of the IT department asked who has experience in the service industry. Cashier, waiter, sales associate. What ever. A few of us raised our hands, and he said, “You already pass one major qualification we look for.” It’s extremely important and it’ll take you far if you know how to deal with people.

[@Itcareerquestions]

Absolutely. They are 100% correct. i will be doing more on that in a future video.

[@intergalactic_space_hotdog5850]

hello, IT. have you tried turning it on and off yet? 9/10 works

[@Guillie641]

You made CUSTOMER comfortable Knowing that the CUSTOMER WAS TALKING TO RIGHT PERSON AND THE PROBLEM WAS RESOLVED

[@LabEveryday]

Man I love the setup and what you are doing! Great change and creative!!

[@Itcareerquestions]

Thanks bro! Very much appreciated! You're the bomb dot com!

[@matthewwilliams9288]

Hi, Du'an!

[@tazisimmons]

I have an interview for a help desk job soon and they role play in the interview. Watching this video was really helpful and I’m pretty sure I’m gonna binge watch all your videos tonight!

[@gazwanhayat2637]

Thank you, as someone who is starting a help desk job, these little things help a lot.

[@JeffreyBarranco420]

Yeah.

[@JeffreyBarranco420]

What challenges you usually get in to as a newbie in service desk job?

[@gazwanhayat2637]

@@JeffreyBarranco420 Asking the right questions to understand the caller problem, because that will make the job a lot easier.

[@razaice248]

Very helpful to those of us about to join the world of help desk. Thanks

[@Itcareerquestions]

I'm glad it's helpful! I'm always here to help!

[@Georgesspierre]

Everybody here mentions the way you should talk „be calm build a rapport“ bla bla. Which is absolutely of second importance. The most important things are: - ASK everything, write it down and take screenshots of it if possible. - Don‘t promise solutions. If you work in ServiceDesk, there‘s a chance you‘ll have to delegate the ticket to 2nd Level Support. - Classify each case properly, with priority and impact. - When you document tickets to be delegated to 2nd Level Support, imagine that you have to explain the case to a toddler, and document it that way. Keep it short and simple, with all the available informatiom and screenshots. - Follow up on the solutions of the tickets which you delegate to the 2nd Level Support. This way you can learn and also work there later. This is from my experience in 1st Level Support (or ServiceDesk), 2nd lvl Support and further down the career path. *excuse my English

[@tallteej]

Some good stuff here mate. Lot of junk videos around pretending to help. Worked in support going on a decade and your stuff actually hits the nail on the head. Thanks mate

[@angelastaples4806]

You are greatly appreciated. Thanks so much for your uploads. Please keep them coming. You have changed my life enormously.

[@LorenzoJ0]

Think you could do a vid on what to expect in a help desk interview? Also what is the dress code for most help desk jobs?

[@Knight305Shadow1]

I can answer for my Job. We can dress however we want. We work remotely everything done through calls and chats.

[@zhongxina2793]

Remember to say YEAH! A lot

[@howardmathews5572]

Should EVERY IT guy start with help desk? What if he tends to different areas such as programming, web developing, security, internet marketing, AI etc

[@NoDidddy]

Howard Mathews There’s different sections of IT. Find what you like

[@shanebrinker1391]

good video. I like the natural and conversational tone in your videos much of youtube lacks. I will be following along to this series

[@Itcareerquestions]

Thank you! I appreciate that very much! I try to keep things different as much as I can.

[@Jay482]

I had to learn to be patient in this role. I’m a service desk for healthcare and it can get overwhelming dealing with hospital staff some can be extremely difficult. I never loose my cool though.

[@JJFlores197]

Yep. I agree. I'm an IT tech at a school district. During distance learning, we ran an impromptu help desk. It was frustrating at times. I don't mind helping people out, but man it gets frustrating at times. We had irate parents calling in because their kid couldn't login to the class meeting or their student's Chromebook would freeze or not work. It was difficult to determine what the problem was over the phone most of the time. Sometimes, there was nothing wrong with the Chromebook and the kid would intentionally tell their parents it wasn't working so that they could get out of class. Or at times, the problem ended up being with the student's internet connection and no matter how tactfully or diplomatic you were about it, they wouldn't accept the answer and would get even more annoyed because they thought I was trying to not help them.

[@masonobrey9806]

what is the BEST begining job in IT?

[@dynamicentry8321]

I can take these calls all day. I am good at it. I am awesome! Thanks for calling the service desk and have a wonderful day! High Five!

[@evathoribe7283]

I like it but not the background music without music it would have been better

[@joseignaciohuertanavarro1535]

Extraordinary tutorial, thank you very much for sharing your experience and knowledge

[@jossephyromero7908]

Tommorow I'll have an interview about this job looks interesting. Thx for giving me an idea how this works I think u will like it if u get the job ofc.

[@jossephyromero7908]

Got the job bro now working on it

[@MisCursos-fi9nw]

Es una gran introduccion del tema del help desk... gracias... estoy interesado en aprender todo sobre tu tecnica...

[@Deix25]

Hey, sir, this was actually very helpful! Thanks for the tips!

[@davidratkay9281]

So glad you posted this!

[@Itcareerquestions]

Me too!

[@ifybruno1714]

Wow,, I live this video.... I'm currently doing my CCNA certification program.. And I was told that the best way to gain experience as a networking engineer is to work first as a help desk.... .. What are the basic qualifications to working as a help desk person.... Cos I. Don't know exactly what is done....

[@kjassal243]

CompTIA A+ is great for the help desk

[@bz86054]

Its easy in the first calls, but 3 hours later I would like to see if you are still polite

[@technobeacon1702]

Guys I am starting my first ever job as a Helpdesk Technician on Monday, the company deals with web hosting, offsite backups, setting mails accounts etc. I am very nervous about this position any idea on what the job will entail or any day to day tasks? I have a degree in BCOM Information Management. Thanks

[@ChristopherKevinCastroSalud]

Hey, I’m starting my new job as a help desk too in 1 week. How’s yours going? Is it hard? I’m nervous too!

[@technobeacon1702]

@@ChristopherKevinCastroSalud The first 3-4 days i was very overwhelmed, but probably because its a small company and theres was a hella lot to learn in a short time frame. But after the 3-4 days its just repetition of what you learnt and you will get used to it. My number 1 advice is to write a lot of notes even for small things, I guarantee you it will help a lot. Tell me how it goes good luck 😎👌. Its not hard its just a lot to learn in my case, but you will be good.

[@ChristopherKevinCastroSalud]

@@technobeacon1702 thanks a lot, I really appreciate! And for sure, I'll keep you posted! 😁

[@technobeacon1702]

@@ChristopherKevinCastroSalud Yea man no one replied to me, so i thought let me reply to you. If you got any other questions go ahead and ask😎👌.

[@ChristopherKevinCastroSalud]

TECHNOBEACON I just started watching some other videos about NOC duties, and roles following help desk roles, and I’m already getting excited! I’ll definitely keep asking you. Thank you so much man! 😙

[@user-hb4kp1jx4k]

you are my senior, thank you

[@pinksandvibes3049]

Can i be help desker without It Degree or what ever? I dont have experience . But in customer service yes , and i am not bad in exel or with microsoft office world . What do you think Zack?

[@mekongman3339]

I'll answer that for you. You can. Customer service is better then learning softwares or other technical stuff. Learning software can be learn.

[@deepandhanapal4119]

I handling more than 35 to 40 calls per day . I really hate this job and trying to switch different domain . If u have less volume u will love this job or else u will hate it.

[@itouchocarina]

I like this series! Keep it up!

[@Itcareerquestions]

Thank you! I like this series too! I will do what I can!

[@eldikurti1779]

Hello there thanks for your great videos. i wanted to ask you if it exzists any help desk app or website with real tickets or IT issues which can i answer them remotly ?

[@JJFlores197]

The closest I can think of would be looking at forums where people post questions about computers/software. You won't get paid for this but can be pretty helpful to see what kinds of tech problems there are.

[@kostmalone]

So do you have handle time and talk time to worry about? Is it like other call centers?

[@peterjesus9087]

Hello thanks for all the information you provide to us, with the word of certification what happens when I will be required for attestation

[@Marc_Masters]

Amazing video

[@infinitycl]

Very informative video, now I do not think help desk will be that bad.

[@Itcareerquestions]

Thank you! You got this!

[@infinitycl]

I.T. Career Questions Thanks Zack! question, what books/programs would you recommend for someone trying to get into IT?

[@jamzempire]

INFINITYCL I.T is a broad category you need to be specific.... Are you looking at programming, networking, PC maintenance???

[@Itcareerquestions]

For all the things www.itpro.tv to be honest. Use the coupon code ITCQ30 for 30% off your subscription. They will teach you everything you need to know. Otherwise you're already on KZbin and that's the best tool you can be using right now!

[@paultexasusa1366]

Love This

[@bml2007]

Awesome shirt and video. I need a shirt like that. Anyway, I'm trying to get into the help desk role and eventually advance to network admin!

[@Itcareerquestions]

Thank you! Hope you joined the giveaway I had about a month ago, I will be doing the drawing here for that very soon! Help Desk > Support Analyst > Jr Network Analyst > Network Admin .... Go get it!

[@bml2007]

Thank you so much! Another thing is I've done about 4+ years working in retail customer service, so I feel about it conditioned to do help desk. I'm working on my AAS in network systems management, and then I'm looking to get my A+. Unfortunately, I missed the giveaway, hopefully, I'm able to be apart of the next give away.

[@Itcareerquestions]

There will definitely be more giveaways! Great job on the AAS! Keep on going! You will do great.

[@andresramirez3840]

What if you want to work in IT but don't want to be the person that answers the phones every 10 seconds?

[@JJFlores197]

In this case, you may want to consider something like networking, servers, security, etc.

[@MrJST888]

I have a Bachelor of Science in Computer Information Systems with an emphasis in Networking but have no work experience. I have had a few interviews but no luck. Any tips or suggestions to help me get into IT?

[@Itcareerquestions]

Internships, Volunteer Work, Retune your resume, apply for every single help desk job you see posted.

[@kevinmoe7960]

Start at help desk, dont be picky. It does not even have to be anything with IT. As long as you have work experience you are ok a good way. Great to have experience within a job you gave a service and costumer service.

[@shwicktech4159]

Hopefully you've found employment by now. If now check out RobertHalf Technology , I've worked for these guys for years until I recently transitioned to a full/perm job. Best of luck

[@lockhamj]

I'm in the same boat bro, but it seems helpdesk is The entry point

[@alinanguyen262]

hey man! does it need any specific degrees, to become a help desk

[@claytonljenkins]

High School Diploma and certifications help

[@aleealy1541]

You're awesome!!

[@Itcareerquestions]

No, you're awesome!

[@RetroExhibitCollective]

Ok so you need experience to get a help desk job or no?

[@Itcareerquestions]

Not exactly. You need to have great customer service skills and a great drive/willingness to learn I.T.

[@shaggybooiii7203]

like it man keep it up

[@yancho3011]

How much hardware knowledge is a helpdesk person suppose to know? I love using software instaed of hardware

[@Itcareerquestions]

Depends on the business you are working for and how they handle their hardware needs. It is always suggested that you have the basic fundamentals of hardware though.

[@adiflorense1477]

Great sir

[@user-mh6mb1xs9l]

Awesome 👏

[@micjakes1]

Were you doing help desk while in school? Or did you graduate and then do help desk? What is your degree in? Thanks.

[@Itcareerquestions]

Never went to school. Started out in a help desk job around 17 years ago and worked my way through the field in different positions. Last job was as a mobile device administrator for a hospital before I quit that to do KZbin full-time.

[@jolodelacruise]

please lose the background music

[@tt-nt7gs]

BGM is intense enough for this video.

[@enriquekekay8]

Good video

[@rachelwilliams8340]

I had people tell me they had a bad experience with employees in computer help desk to the point that they won't call when this person is on. This is heartbreaking to hear.

[@Itcareerquestions]

Hey Rachel! This happens fairly often in some instances. Some people just get burnt out. I will do a video on this aspect in the future of help desk series.

[@vienprado2664]

Do you need to have an american accent for a helpdesk job?

[@JJFlores197]

No. Don't take this the wrong way, but I know a lot of people in the US don't like talking to overseas tech support. Its nothing personal, but some people have a hard time understanding non-American accents and can become more frustrated than they already are. And other people don't care who they're talking to as long as the problem gets resolved.

[@Sonn69]

your haircut in this video reminds me of that one kid in grade 3.

[@enayathassani5874]

Hello sir. I am hire for IT Technology Support Specialist and will start next week. This is my first IT job. I am overwhelmed how I might do. Do you have training videos that I can watch and prepare myself for that? Can you please help me with that?

[@shanlinchow7708]

Is IT helpdesk job suitable for non-IT related background graduates?I studied English literature at college without IT background.Am I suitable for this job?

[@Itcareerquestions]

Yes,it definitely can be suitable. Look into certifications first. A+ is a good starter.

[@vca5411]

what job can you advance from this after a few years of being an IT helpdesk?

[@Itcareerquestions]

You will have a few different options. It really depends on the path you want to take though.

[@war1231]

The majority of help desk is customer service. You have to know how maintain a professional demeanor at all time.

[@Zeddd7]

Hey yo dawg! I heard you needed some help with you help desk, so I hope this help I'm providing helps to level up your skills in helping others in your help desk position.

[@AbdiHusseinTheFootballer]

This is Dope!!

[@Itcareerquestions]

You're dope! Thanks!

[@Mrsubset]

Thumb up

[@DarknessLPs]

I work on a corporate help desk, I can say honestly that this isn't accurate at all. The first thing that happens when anyone calls is that they immediately immediately say that you are at fault, and then they fail to describe the issue accurately. They say that you need to remote into their computer to do their job for them, and after you've remoted into their computer you find that the issue is hardware-related or something Nother support team handles so instead of calling the proper people, they called tech support because management thinks that we should handle everything so they just call us help desk rather than Information Technology escalation or something that more accurately depicts the job. I've had people call us about payroll issues, about HR issues, about legal issues, and about issues that don't even pertain to our company. Here's the reality, help desk sucks, users are morons. The only way to survive in help desk is to basically work your way out of help desk.

[@IlyaZuyf]

Men, It really professional. I like it. Just, please take care of yourself and try to go gym. I has so many pain in my spine and hemorrhoid in my butthole, it horrible. Regular gym will make you feel much better!

[@SpyKid_VII]

I hate my job. Recently my supervisor assigned me to this task instead of development role. And I really don't like this phone answering and mailing 😒

[@chickenlittle567]

How much do you do at the HelpDesk level are you able to still expand your development skills by injecting them to HelpDesk are there things that can be improved?

[@FranciscoHernandez-cu2zu]

Can I send a message (by pc) someone from Microsoft help desk website to help me unlock my college email because I’m lock out from access authentication verifying code by text; but I forget to place my by phone/ other email to get the code.

[@JJFlores197]

If this is a school email account, then you would need to contact your school's IT help desk. Microsoft cannot help you if you have questions regarding school/work accounts because they don't manage them.

[@koolkidz9193]

customer service but to who outsiders or workers?

[@JJFlores197]

It depends on where you work. In school IT, our "customers" are the school staff/teachers and sometimes students. It basically means to be able to work well with other people and provide them with good service and resolve their technical problems.

[@koolkidz9193]

@@JJFlores197 okay cool

[@wafratv]

Music sound is so loud I couldn’t here you so well

[@TrangLe-dp8jf]

Can I do a help desk job if I am a foreigner or not a native?

[@ismailaden7]

Its possible if your language skill is good but I found it difficult.

[@TrangLe-dp8jf]

@@thomasstory8330 big almost everyone is good at computer and able to use them, so can he or she still become a help desk?

[@aliceryhe5051]

I been trying to find a help desk job for 5 years. Any advice?

[@JJFlores197]

What are your current IT/computer skills? In general, most help desk-level jobs don't really require that much experience, but it does greatly help to have good customer service skills, working knowledge of computers at a general level (like knowing your way around a PC; how to navigate file explorer, etc) If you don't have much experience with computers, you may want to start with the basics. Like learn what a motherboard is, what a CPU is, etc and what all of the parts inside of a computer are and what they do; where the common settings are in a PC (like Control Panel, File Explorer, etc). You don't have to be an expert, but it does help to have the basics. Try looking at your local school districts. That can often be a pretty good way to get started in the IT field.

[@aliceryhe5051]

@@JJFlores197 3 years customer service , master degree in IT, 1 year in IT intern. And currently studying for A+ exam for 2 years but still haven't done it cause it cost alot. Im very bad at interviews. Idk what im doing wrong though. I apply to 30 jobs a day and they mostly decline.

[@JJFlores197]

@@aliceryhe5051 Look at your resume and make sure it is good. Have someone else look over it for suggestions on things you can improve. It maybe simple things like formatting, maybe adding or removing a couple things here and there. See if you can attend a local career center and see if they offer services like looking over your resume or even mock interviews. That can greatly help you improve yourself and your resume. For the interview part, you know yourself better than anyone here (I would hope). Figure out what part(s) of the interview you struggle with and use that as a starting point in your practice. I understand interviews can be very nerve wracking. I was pretty nervous when I interviewed at my local school district for an IT tech job mainly because it was a 4 person panel: IT director and 3 other IT specialists. I know this all easier said than done, but if you want to succeed, you need to put in the effort to identify your short comings and making an effort to improve on that. I'm not trying to make you feel bad. I was in a similar position. I know the struggle. Just out of curiosity, you say you have master's degree in IT. Can you expand on that? IT is a pretty broad field.

[@aliceryhe5051]

@@JJFlores197 okay will do that. Masters in it in web coding but i hated it by the time i got my degree. Thanks for these advice.

[@Native722]

It call center jobs is torture

[@JJFlores197]

I've never worked in a call center, but I did do some remote IT support at a dried fruit company. I was an IT intern an mainly did tech support for the company including the remote sites. It was not fun.

[@anonymoususer8296]

why did you hang up on the client bro. didnt you wanna help them ? :P

[@mav3783]

Background track tone down a bit the rest cool

[@TuanDangtony69]

why has it cost me money for what i dont understand

[@JeffreyBarranco420]

Good tips and helpful advise! Thanks! 👌

[@GrayOperative]

You can get good experience staying cool when being yelled at in the military or married. LOL. Seriously...

[@lilmamagc]

wait i have 25 years of that from being yelled at by father, lol i think i can do it

[@geestaboy5284]

Ecolab customer support. This is rookie. Can I have you employee ID please?

[@brandonf3043]

rough

[@shagb3955]

0:16 moshi moshi?

[@rafa5917]

I actually laughed at this

[@CapoMKMA]

Datanomi 101

[@waelmoosa852]

the music is too loud

[@Itcareerquestions]

Noted. Thank you! I will adjust.

[@cjacenavarro]

Is it truth that IT Helpdesk and TSR is same?

[@vca5411]

from what i know, help desk is supporting users within the company, while tsr is supporting customers outside the company .

[@Interestingworld4567]

Hey bro your set up looks like a square...SAVAGE 🤔🤔🙄

[@Itcareerquestions]

Straight savage bro. I don't know whether looking like a square is good or bad though?!

[@Interestingworld4567]

I.T. Career Questions It's good looks straight ORIGINAL...🤔🤔👍

[@madilynandujar163]

@@Itcareerquestions lmfaooooo

[@study7691]

Horrible loud music

[@jeremyfink537]

This background music 🙄💩

[@pixelhidef]

If people are yelling at you, then maybe that's in indication you aren't good at what you do. There should NEVER be scenario where someone can feel its appropriate to yell at the IT rep. If this happens, ask yourself what you DIDNT do in the first place that could of prevented this type of response. When they yell at you, that's on you! Don't blame the caller for your lack of preparation and maintenance. I've worked in IT for nearly 20 years in two different industries and have served dozens of individual clients through my business and this has happened only ONCE --- Because a good IT guy is not only efficient and effective, but compassionate, considerate, and ALWAYS goes above and beyond to ensure the best experience, every day, every time! If you haven't built up enough credit with your "customers/clients" with GOOD things, than when things go bad, they don't give you ANY grace. So again, ask yourself, "What could I have done to prevent this was happening, and what steps can I take to prevent this from ever happening again?" Then replicate that throughout your department through training, communication, and a steadfast culture of EXCELLENT customer service.

[@Itcareerquestions]

Apparently you've never worked in healthcare or education where this happens often enough it was worth mentioning. If you've experienced this once in 20 years you're lucky.

[@pixelhidef]

@@Itcareerquestions Healthcare no, and I can see how that would be more critical; but education is more than half that time. I'm not trying to knock you, you have some great videos and content; but i have seen a significant difference between IT groups that know what they are doing, versus those that just say they do. If you set up your environment properly, you can eliminate a very high percentage of those calls. As new issues comes up, you make adjustments to increase that percentage and again, reduce the overall issues. As time goes on, your phone should be ringing less and less. Good IT work is all about reducing friction and encouraging clean productivity. This requires a tremendously amount of preparation throughout your employment, but is the most satisfying way to work because you eliminate the bad experiences to a minimal level.

[@Jay482]

Lmao, yea okay buddy. Try working for healthcare IT help desk, you are guaranteed to have someone yell at you for no apparent reason just because they are already in a bad mood and they want to take it out on you. Hospitals is a stressful environment to be in and the staff have already stressful jobs so they’ll pour all their emotions onto you when they’re having technical difficulties. So Is NOT because you suck at your IT help desk whenever someone yells at you, a lot of the times is because some people are just in stressful situations and they take it out on you for no fault of your own. That was an ignorant statement from you.

[@pixelhidef]

@@Jay482 20 years of ignorance, I guess. And I've worked in the Health industry, Transportation, and Education. They are all the same, and they all expect the same. Keep making excuses for your experience and look at yourself in the mirror; ask the hard questions.

[@jamesreddington2885]

Does everyone in computer science have glasses 😤

[@martinhaynz]

You ramble way too much. Don't waste time!

[@Itcareerquestions]

I do what I want.