Her hair is shedding really bad from product overuse

[@aprilpitts8176]

I think that you were very professional you weren't harsh and you spoke with her in a very respectful way.

[@allthingsdelightful8565]

You literally are explaining the basis of those Olaplex lawsuits. Many folks don't use it correctly to begin with. You are correct. That line is not meant for everyday use either.

[@tinalouise1356]

OMG I wish I had someone who would take the time and effort to help me understand my hair. This was awesome!

[@lilady04]

I love your straightforward approach in educating your client and giving her the tools she needs to reach the hair goals she desires. We need more hairstylist that will be honest and not sugar coat when giving honest feedback. I feel like we get hung up on what someone else is doing on social media and not listening to what our own hair needs. Thank you so much as this video is definitely needed.

[@marywilliams2703]

Crystal you are telling your client all of these wonderful things to help her. There are so many stylist that are not going to tell you anything, and they have a bad attitude. Keep on coming through woman of excellence, you SOAR.❤❤❤❤❤❤🙏🏻🙏🏻🙏🏻😢

[@bettyblakney190]

Crystal is giving us knowledge of her expertise!! she is doing what a lot of stylists should be doing is helping us!!!!.

[@professorc8377]

Question: If Olaplex mimics protein, why did you give the client a protein treatment?

[@cfoster6804]

🤦🏾‍♀️🤦🏾‍♀️ I asked the same question. I feel like she made it worse and explained it away.

[@gentlestormwyatt]

From watching the video, she said that the lady is experiencing excessive shedding and wasn’t using proper use of the Olaplex system… so she needs to cover her bases and give her a proper protein treatment and follow that up with lots of moisture to balance it out. I’m not a stylist but I do this on my hair as well and give myself a trim since I can’t find stylists here 😅

[@wintersweet6717]

During my blow drying is when I see hair on the floor

[@wintersweet6717]

And no one ever explains this and I gave this comment 2 months ago🤔

[@sheliaharris3271]

You are truly teaching your client all she needs to know and do for the health of her hair. You are Awesome!!

[@kimwilliams4951]

Why did her Hair go from Permed Texture 10:32 to Afro FRIED mini DREADS ? 😳 21:28 25:00 Then the Blow Dryer CANT get Through it! 27:22 😞 PROTEIN OVERLOAD!😳

[@cfoster6804]

Yeah, I was like why is she using protein if she said the olaplex mimics protein and the client's overuse made her hair hard. Why add more protein?🤦🏾‍♀️

[@kimwilliams4951]

@@cfoster6804 Right.

[@BeauteeOrganics]

Agreed 😱

[@virginiawolf1708]

​@@cfoster6804She is demonstrating "selling" her product line.

[@wintersweet6717]

And she never answered. I wonder why🤔

[@janicemoody5823]

It is so frustrating when sound advice is given with a sincere heart and then the other party TOTALLY discard it. We are ADULTS and after informing them of the correct manner to care for their hair, if they decide to ignore it, then the blame is solely theirs. I do not think you were unkind or rude but just matter -pf-factly, and quite honrst, with no hateful or nasty tone. Honesty is always the best policy, and I appreciate your candid, honest manner. You were still professional and kind so if anyone finds fault with your presentation of facts then they were just looking for anything to criticize. Continue Crystal with what you do, you are a class act, and a refreshing change from the other stylists I have seen pnline!!!! Well done!!!!

[@alee7322]

All stylists need to talk to their clients like this. When I was in my 20’s mine did. He said he didn’t want me messing up his great work by what I did at home. I have applied those lessons still today. I’m 59yrs old. The only difference is I use Elite Haircare Products. I won’t go to a stylist who doesn’t consult, or teach/explain as they go. We have “a marriage “ when it comes to taking care of my hair and scalp.

[@cherylwilliams1823]

And you have beautiful hair

[@alee7322]

@@cherylwilliams1823 Thank you

[@patchys8569]

Glad you covered shedding matting and tangles. i was shocked when my hair started doing it and couldn't figure out why. I lost so much hair just detangling it😢

[@The1CareerChic]

Education is Key. Correction when done with caring hands and luv will yield more results. Great Job

[@DeborahLawson-ne3wj]

My grandmother always said "The truth shall set you free". Amen ✝️🙏🏾🌈😍🖤😊❤️🌞👍🏾💐

[@Pita4ever]

I love the way you educate the client about how to care for her hair. You concentrate on the health of the hair and not the style. I LOVE that ‼️‼️

[@francesthompson541]

We need more people like her, I wish i had someone like her to take care of my hair,I would do exactly what she say, you best believe that.

[@gradieahinton5221]

Crystal. You are an excellent hair stylist and I enjoy watching your content. I was in the hair care business and had a very rewarding experience. People are going to be people and I respect you for speaking up when you need to. Such a professional.

[@mariedalencourt3104]

What I’m witnessing here today is a lost art ! 😔 this is what we’re missing in the hair industry. The way you’re breaking each step, and process down in order for your client to get a better understanding of her hair speaks volume. Wow 😮I have a better understanding of what each step really means for healthy hair growth. Thank you 🙏 24:55

[@felecia6334]

I wish someone told me this like 20-30yrs ago when I was younger I have the same hair type and it was difficult to find someone who was able to do my hair professionally so I stick to braids a lot and I really learned the hard way 😢 I’m happy that you are educating her not many people can do our type of hair without pulling a lot of hair out trying to detangle it

[@carolnorman235]

SISTER YOU BETTER TEACHHHHH!!! THANK YOU FOR THAT IMPORTANT INFO.I WISH MORE SALONS WOULD CARE ENOUGH TO TEACH OR INFORM THEIR CLINTS. YOUR THE BESTTTT🎉

[@jeanna6779]

This is EDUCATION!!! Thank you for explaining to us! She will appreciate this information as we do!

[@DBMuk1]

Crystal, you weren't rough at all! All I saw and heard was professional, and I love it!

[@sandraferguson7925]

Crystal, your discussion with the client was very helpful and not rude in any way. You were telling her things that she know that was helpful in keeping her hair from breaking off. Thank you for sharing. 💕

[@itsjustme5466]

You did a great job your conversation was right on point. Your clients are so lucky to have you. I live in NYC and it is so hard to find a real hairstylist especially when dealing with natural hair. I’ve paid hundreds of dollars to have a well known stylist insulted me and my hair not once but twice. I left their salon disappointed and much lighter in my pockets. I could have took the money I paid to get my hair whacked off and paid for a flight to see you.

[@Ree-m5p]

What a difference to her hair afterwards! Beautiful 😊

[@edithcasias3937]

Crystal, I love your honesty. You are not a bad person, you are merely trying to help your client with good advice on how to take care of her hair. I wish my hairdresser would advise me on what I need to do to keep my hair looking nice on a daily basis after I leave the salon. In my personal opinion, keep doing what you are doing with your clients and stay strong. I talked to my hairdresser about how intelligent you are with your client's hair. I love you. All you are doing is because you care about your clients.

[@louweezy2003]

Crystal, I learn so much from you that helps me also with taking care of my hair in between visits to my stylist. Being firm shouldn’t be taken as being mean. Stylists are professionals who know our hair the best and educate how to keep it healthy. Appreciate you!❤

[@sharonb6377]

Nice. Yes Yaki beautiful dense textured hair. Wish I had!! I'm fine textured.

[@Tanya-y5i]

I wish I had you for my stylist because some of them want to do whatever. I listen to everything you say I’ve purchased all of your products also ❤ TY!!! For being you!

[@tammicole4841]

Crystal you were not rude at all. You were educating her once again, and she is sharp, and knows what you’ve taught her but just didn’t follow. I remember her beautiful head! I hope she listens this time! Have a great weekend!

[@mmone1178]

Thanks so much for sharing. Very informative. You are not being rude , you are saving her hair 🥰🙏🏾

[@GabrielleEther]

Crystal i was wondering what you meant bc this wasnt harsh. You're blunt but still respectful. You can tell you spoke out of passion and love 😊

[@jt_miami4446]

This was a good video. Question. Why give her a protein treatment when she is already suffering from a protein treatment overload? I know you said your protein product is designed to also hydrate the hair but it's still protein. Why add more protein when the protein overload is the problem?

[@gigibrown_wright]

Technically Olaplex is not a protein treatment, it’s a bond building treatment. I’m curious if she’s saying protein just to make it relatable to the patient. I think it’s the clients other practices that were discussed (eggs in hair, wetting hair daily) that is her bigger issue.

[@wintersweet6717]

​@@gigibrown_wrightbond building? Is it built by using protein?

[@gloriapolidore2710]

Crystal I have learned so much by watching your videos. You were very kind, patient and caring in your tone and explanation to the young lady. I want healthy hair, if growth comes along with that, that's great. I purchased the biotin shampoo and conditioner, the clarifying shampoo, the mask and edge control. I wish you were local or close enough to take care of my hair. I also have hyperthyroidism, if there's anything else that would be helpful, please I welcome your professional advice

[@billiehicks6587]

I did enjoy this video! I remember this young lady and her hair has really grown.

[@bettyblakney190]

You're awesome crystal!! you say and do everything with the up most respect, I'm proud of you, God bless you!!!.

[@MadonnaoftheGinkoLeaves]

Crystal you sound like a mom teaching her to take better care of her hair. I don't see anything wrong with your interaction with her.

[@yolandeshields3636]

I love people who are straight forward, because when people try to " beat around the bush," I might miss the message! Continue to be you!!!

[@marthaharrisofficial]

Crystal you know your lady! I wish I could find someone where I live that is truly into hair care. I am 58 and natural and my hair is acting up and I really need to get with someone that can guide me through a healthy hair care routine! I love your work!

[@marywilson2002]

Love how you took your time to explain what she needed to do and how to make things easier for her home hair care.

[@donnacurtis1344]

Crystal, you are very detailed. I appreciate your honesty.

[@lindacoleman-wicker7693]

You are an amazing teacher ❤

[@MsFletcher6533]

Well, you took me to hair school!! Thanks!! Now I why I have many issues with mine!! Geez!! SMH 😮

[@melindah1418]

I really enjoyed this video, I love that you educate us on what to do with our hair. Tell it like it is, if she keeps doing the same damaging procedure to her hair she's going to get the same result. After you have gone over instructions several times before of what not to do🤔. I order and use your products and I love them. Keep doing the amazing work you are doing😍💖🌹🌹

[@BelindaGriffin-t8g]

❤TRUTH CRYSTAL! IS WHAT WE ALL NEED FOR HAIR!

[@yolandeshields3636]

You did a terrific job and was very professional by explaining to her how to take care of her hair! You were not harsh.

[@karissam.7030]

Her hair did look like a Beautiful Yaki straight texture in the end. So Beautiful & Love it! Great Job! Also, it looks like she didn't have a whole bunch of shedding while detangling besides the little bit we saw early in the video unless I missed it. So you go gurl! Thanks again for sharing! I learned a lot for improvements I can make! Thank you & Blessings!❤

[@MzNya615]

Crystal you are a great teacher ❤ I’ve learned so much watching you.

[@polarice2851]

I wish I had a stylist or beautician like you who would tell me the best things to do for my hair, to help me retain hair on my head. At least 2 beauticians wrecked my hair and 1 considered himself a stylist to the stars. That was BS. When you teach or explain to the clients some are unteachable and want to stay ignorant. I think its great. You are gifted...for those who don't like your approach they need to click off it aint for you. 🤩🤩🤩🤩

[@iheardmyhappinessgotyoumad3571]

I hope she listens before it's too late. Many women take their hair for granted on purpose because they think it will always be there.

[@barbarahodges8835]

Thank you for being transparent and to the point. That’s why I enjoy your videos. You are truly Blessed through reaching out and teaching us about taking care of our hair.

[@reneemarie7969]

I love how you are educating your client. I do not believe most stylists would take the time to do what you just did in this video. New subscriber here!

[@renabolden1381]

That you for this video Crystal

[@dorothyhurd3147]

Wide comb is best

[@janismelvin6806]

Wow what a class this was..I've learned a lot ❤❤❤❤ty C oh my

[@rosekelly5380]

I like how you explain to your client what you are doing and how long. Directions on combing and which products do what to the hair. Great!!! Love it. 👍🤔💕

[@cayladeanne]

Olaplex is not a protein treatment.

[@queenlizzie77]

She said it mimics protein.

[@hopemcgettigan2948]

When it's bone straight its over processed. 😊

[@ledilomomba2979]

You were very professional and respectful.👍🏾

[@redbonepervoe5384]

I love it this was excllecnce so professionally just order some of ur products for me and my girls earlier this morning I been watching for like 2 years or more this was the truth Period!!!!

[@Marybeautygueen]

I needed this just got relaxed in march after 10 years, have professionally gotten 2nd retouch. Got my ELITE product and ready to go

[@debbiegordon7808]

Why did you not start with the ends during the comb out😮

[@lexqbeanable]

Right, she would say it... But not do it.

[@5x7m]

She did at 12:09

[@christiebussey1285]

She has a beautiful head of hair. You give loving advice Crystal!! ❤

[@Lady_Clare4]

You sounded like the professional hair stylist that you are. Good educational video! Thank you.👍🏾

[@dee4277]

Why would you not use a plastic cap on the hair when you go underneath the dryer when you do a protein treatment ?

[@Jesusisgod12-h3b]

Thank you for sharing

[@DeborahLawson-ne3wj]

If a hairstylist told me how to take care of my hair,I would listen and do what she or he said.Just my opinion ✝️🙏🏾🌈😍🖤🌞❤️👍🏾💐

[@deborahwhite3432]

So, so beautiful and healthy looking.❤

[@WinoraSmith]

Thank you Crystal. Can you write a book specifically Afrikan hair types on how to care it?

[@DeborahLawson-ne3wj]

You did a fantastic job on your client's hair✝️🙏🏾🌈😍🖤🌞❤️👍🏾💐

[@kiki1965]

She hears you but I don't get that she's listening. With some clients, you can explain their issues until the cows come home and they will still do what they do just because. This is frustrating. So when the shedding continues, they want to blame the stylist and not anything they're doing. I stick to my older clients. It's never a fight with them. This was a much needed post!!!

[@deloresbradner8928]

Looking beautiful 😊

[@MsJoyce31202]

I'm glad to see her use a wide tooth comb on the client's hair for detangling.

[@Rufus1908]

Great information. Thank you!

[@sapphire5755]

You are a superb hair stylist and teacher. 👏🏾👏🏾👏🏾👏🏾

[@pearlljewels7330]

Great job...I wish I had an stylist like you.

[@phyllisreese6476]

Great video....And you are soo right, about hair having, a mind of it's own... I've been wearing a part, on the left side, of my head..For 50 plus years...No matter how I style it...My hair always, seems to..Fall back on that part..😅😅 ..

[@DeborahLawson-ne3wj]

I don't want my hair to come out at all 😮😢❤

[@dorothyhurd3147]

Talk was good no problem here

[@donnielindon-em6du]

Beautiful job

[@margearettarmstrong4779]

Very good video 💞

[@MsBflat]

WOW!!! Thank you so much---I've learned so many things that I am doing wrong---Thank you again!

[@priscillaperdue6371]

Hi love thank you for the video . I needed this and it cleared up everything I had questions about! Your explanations are clear and direct and if it were me I’d appreciate the help. I thought I messed up my hair but now I know it’s a direct process and patience I need to incorporate in my hair journey. Thanks again love ! ❤See you soon !!

[@Francina-j1v]

You did a wonderful job on her hair 👍

[@ijamaica1052]

Why didn’t you trim her ends because you said her hair was shedding?

[@carolbrunie5667]

I enjoyed watching your video. I am grateful for all the tips.❤

[@tineshawirt4691]

Currently using Mielle products and a honey hydrating conditioner.

[@lenaedyse9634]

In my relaxed days, my Beautician put me on a regime that consisted of: Washing, deep conditioning and adding leave-conditoner before blow drying every week for 5 weeks. However, on the 4th week, i would do a 10 minute protein treatment and the deep condition , leave-in and blow dry. On the 6th week my stylist would give me a touch up(only on my roots) and the n shampoo, deep condition, add leave-in and roller set under the dryer. My stylist was very straight forward when it came to the reality of relaxed hair. She stated that relaxing your hair is damaging your hair because it breaks all the structural bonds that your hair naturally has in order to achieve a loose or straight pattern. She also stated that because of this, relaxed hair is alot weaker than the natural hair that comes from your scalp and needs to "babied" more. A good consistent regime will keep your relaxed hair from extreme breakage and your excessive hair fall. My relaxed hair was down my back and looked really food because of my Stylist and regime she put me on. So, i must say that your video content was very refreshing to hear. 😊

[@sheliamurdaugh4259]

Say it one more time about going to bed with conditioner on your hair. It creates a film on your hair and weighs it, down natural or relaxed.

[@rosalyngoode-hayes9567]

Absolutely beautiful!

[@virgobutterfly1680]

Olaplex caused my hair to shed too. I stopped using it. I am natural. My hair doesn’t like protein. It loves moisture.

[@gloriasmith5764]

I can tell by her facial expressions that she is tender headed! But the outcome is beautiful!

[@blythesmith9192]

I wish you was close by in Miami that you can do my hair cuz it's messed up I'm natural and is salt and pepper but all I do is Greece and ponytail or a wig

[@MySkinnydip]

Olaplex worked great for me a couple of times. But after a while it was making my hair a mess! My hair texture is not the kind that can be bone straight.

[@sherriechandler6582]

Ok i need your lashes on me now!! Please help me out. Can you link to where you got the lashes and if they are natural, I’m so jealous!!!! You’re sooo pretty! Thanks for helping if you can. 😘

[@naturallibra6426]

Much appreciated education ❤

[@DivineGrace-ex1gd]

Everything you told this young lady was on point! 🤗❤️

[@meka7852]

That was excellent work 😊

[@tineshawirt4691]

Now, what about a super tender head with a relaxer. What products should be used??? Also, suffering from graves disease where the medication is causing hair loss. What would you tell this client??

[@shedinejohnsonfamilylifest7829]

You are a good hairdresser I wish your were in Jamaica 🇯🇲 😢 ❤️ 🙂